This Problem Across All Years
The contact owns a 2010 Mini Cooper S Clubman. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact had to wait for several minutes after the failure before restarting the vehicle and resuming normal operation. The contact also stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle with white smoke coming from the engine. The contact pulled over and discovered that the plastic on the Body Control Module (BCM) had caused the engine to smoke. The contact also discovered that the ticking noise was coming from the fuel pump relay located inside the BCM. The vehicle was towed to an independent mechanic where the BCM was replaced. Despite the repair, the contact stated that multiple electrical features had failure in operating as needed. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 127,000.
The contact owns a 2010 Mini Cooper S Clubman. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact had to wait for several minutes after the failure before restarting the vehicle and resuming normal operation. The contact also stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle with white smoke coming from the engine. The contact pulled over and discovered that the plastic on the Body Control Module (BCM) had caused the engine to smoke. The contact also discovered that the ticking noise was coming from the fuel pump relay located inside the BCM. The vehicle was towed to an independent mechanic where the BCM was replaced. Despite the repair, the contact stated that multiple electrical features had failure in operating as needed. The dealer was notified of the failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 127,000.
The contact owns a 2010 Mini Cooper Clubman S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mini Cooper Clubman S. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mini Cooper S Clubman. The contact stated that when the front driver’s side door was opened, the contact smelled an odor of smoke and notice that underneath the steering wheel was burned. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.
The contact owns a 2010 Mini Cooper S Clubman. The contact stated that when the front driver’s side door was opened, the contact smelled an odor of smoke and notice that underneath the steering wheel was burned. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.
6/21/2018, MY 2010 MINI COOPER CLUBMAN S DEVELOPED SERIOUS DEFECTS. I DROVE MY CAR ON THE LEFTMOST LANE OF THREE-LANE BOSTON TURNPIKE. CLOSE TO A TRAFFIC LIGHT, I BRAKED TO DECELERATE VEHICLE BUT THE ENGINE SUDDENLY DIED WITHOUT WARNING, WHILE CAR WAS IN MOTION. BOTH BATTERY AND STARTER WORKED. I TRIED MULTIPLE TIMES TO RESTART THE ENGINE IN FAILURE. I BLOCKED TRAFFIC DURING RUSH-HOUR. SEVERAL CARS TOOK ACROSS ROAD CURB AND PASSED TO MY LEFT. IT MADE ME AND MY SON IN DANGEROUS SITUATIONS. UNTIL A TRUCK DRIVER CAME TO HELP ME TO PUSH MY CAR OFF ROAD. AFTER DIAGNOSIS AND ANALYSIS IN LOCAL AUTO SHOP, MECHANIC FOUND OUT THE VEHICLE COMPUTER ENGINE CONTROL MODULE (ECM) WAS FAULTY, NOT SUPPLYING POWER TO THE IGNITION COILS. I WAS CHARGED $2298.13 TO REPLACE DEFECTIVE ECM AND $150 FOR THE TOWING SERVICE. THE WARRANTY HAS EXPIRED BUT I BELIEVE I AM STILL ENTITLED TO A FREE REPAIR BECAUSE THE EXISTENCE OF SUCH A SERIOUS DEFECT IN A CAR WHICH HAS ONLY RUN A LOW MILEAGE OF 47,812 MILES INDICATES IT WAS NOT OF ACCEPTABLE QUALITY. I AM A CAREFUL AND CONSCIENTIOUS OWNER, AS THE GENERAL CONDITION OF THE CAR SHOWS. I HAVE NOT DONE ANYTHING TO THE CAR TO CAUSE THIS DEFECT. THE DEFECTIVE COMPONENT IS NOT MOVING MECHANICAL PARTS. IT IS SUPPOSED THAT IT HAS MUCH LONGER LIFE TIME. THE DEFECT FORCED ME TO SPEND THOUSANDS OF DOLLARS ON REPLACEMENT COSTS. TO OBTAIN BMW REIMBURSEMENT IN FULL, I CALLED 1.866.ASK.MINI (275-6464) AND TALKED TO A REPRESENTATIVE AND AN ESCALATION MANAGER. THE ESCALATION MANAGER EMPHASIZED THAT MY CAR WAS NOT REPAIRED AT A MINI SERVICE CENTER (DEALER). IF MY CAR WAS REPAIRED AT MINI CENTER, THEY WOULD ARRANGE A SOLUTION HOWEVER MY BROKEN CAR WAS FAR FROM DEALERS IN EITHER PEABODY OR BOSTON. I FILE A DEFECT PETITION TO NHTSA. I REQUEST THE AGENCY DO A BASIC REVIEW OF MY CONCERN AND PROVIDE A WRITTEN DECISION ON WHETHER IT WILL BEGIN THE IN-DEPTH INVESTIGATION.
6/21/2018, MY 2010 MINI COOPER CLUBMAN S DEVELOPED SERIOUS DEFECTS. I DROVE MY CAR ON THE LEFTMOST LANE OF THREE-LANE BOSTON TURNPIKE. CLOSE TO A TRAFFIC LIGHT, I BRAKED TO DECELERATE VEHICLE BUT THE ENGINE SUDDENLY DIED WITHOUT WARNING, WHILE CAR WAS IN MOTION. BOTH BATTERY AND STARTER WORKED. I TRIED MULTIPLE TIMES TO RESTART THE ENGINE IN FAILURE. I BLOCKED TRAFFIC DURING RUSH-HOUR. SEVERAL CARS TOOK ACROSS ROAD CURB AND PASSED TO MY LEFT. IT MADE ME AND MY SON IN DANGEROUS SITUATIONS. UNTIL A TRUCK DRIVER CAME TO HELP ME TO PUSH MY CAR OFF ROAD. AFTER DIAGNOSIS AND ANALYSIS IN LOCAL AUTO SHOP, MECHANIC FOUND OUT THE VEHICLE COMPUTER ENGINE CONTROL MODULE (ECM) WAS FAULTY, NOT SUPPLYING POWER TO THE IGNITION COILS. I WAS CHARGED $2298.13 TO REPLACE DEFECTIVE ECM AND $150 FOR THE TOWING SERVICE. THE WARRANTY HAS EXPIRED BUT I BELIEVE I AM STILL ENTITLED TO A FREE REPAIR BECAUSE THE EXISTENCE OF SUCH A SERIOUS DEFECT IN A CAR WHICH HAS ONLY RUN A LOW MILEAGE OF 47,812 MILES INDICATES IT WAS NOT OF ACCEPTABLE QUALITY. I AM A CAREFUL AND CONSCIENTIOUS OWNER, AS THE GENERAL CONDITION OF THE CAR SHOWS. I HAVE NOT DONE ANYTHING TO THE CAR TO CAUSE THIS DEFECT. THE DEFECTIVE COMPONENT IS NOT MOVING MECHANICAL PARTS. IT IS SUPPOSED THAT IT HAS MUCH LONGER LIFE TIME. THE DEFECT FORCED ME TO SPEND THOUSANDS OF DOLLARS ON REPLACEMENT COSTS. TO OBTAIN BMW REIMBURSEMENT IN FULL, I CALLED 1.866.ASK.MINI (275-6464) AND TALKED TO A REPRESENTATIVE AND AN ESCALATION MANAGER. THE ESCALATION MANAGER EMPHASIZED THAT MY CAR WAS NOT REPAIRED AT A MINI SERVICE CENTER (DEALER). IF MY CAR WAS REPAIRED AT MINI CENTER, THEY WOULD ARRANGE A SOLUTION HOWEVER MY BROKEN CAR WAS FAR FROM DEALERS IN EITHER PEABODY OR BOSTON. I FILE A DEFECT PETITION TO NHTSA. I REQUEST THE AGENCY DO A BASIC REVIEW OF MY CONCERN AND PROVIDE A WRITTEN DECISION ON WHETHER IT WILL BEGIN THE IN-DEPTH INVESTIGATION.
FIRST INCIDENT: ON A HOT DAY, VEHICLE WAS PARKED, DRIVERS SEAT OCCUPIED AND RECLINED. AIR BAG LIGHT ILLUMINATES UPON RESTART OF VEHICLE. FAULT WAS RESET BY DEALER WITH NO EXPLANATION. SECOND TIME SAME SITUATION; HOT DAY, PARKED, DRIVER SEAT OCCUPIED AND RECLINED, AIRBAG LIGHT ILLUMINATES UPON RESTART. DEALER REPLACED AIR BAG DUE TO ELECTRICAL CABLE FOR DRIVERS SEAT AIRBAG BEING NEARLY CUT IN TWO BY SHARP EDGE OF SEAT FRAME. *TR
FIRST INCIDENT: ON A HOT DAY, VEHICLE WAS PARKED, DRIVERS SEAT OCCUPIED AND RECLINED. AIR BAG LIGHT ILLUMINATES UPON RESTART OF VEHICLE. FAULT WAS RESET BY DEALER WITH NO EXPLANATION. SECOND TIME SAME SITUATION; HOT DAY, PARKED, DRIVER SEAT OCCUPIED AND RECLINED, AIRBAG LIGHT ILLUMINATES UPON RESTART. DEALER REPLACED AIR BAG DUE TO ELECTRICAL CABLE FOR DRIVERS SEAT AIRBAG BEING NEARLY CUT IN TWO BY SHARP EDGE OF SEAT FRAME. *TR