This Problem Across All Years
IN DECEMBER 2008 I BOUGHT A WATER PUMP FOR MY 1990 NISSAN 300ZX FROM ADVANCE AUTO PARTS IN MAULDIN, SC. IT FAILED WITHIN FOUR WEEKS, CAUSING MY ENGINE TO OVERHEAT. I HANDED THE DEFECTIVE PUMP BACK TO THE STORE PERSONNEL. A WEEP HOLE IN THE SIDE OF THE PUMP WAS SPURTING OUT WATER, AND THE SPINNING PART WAS CHEWED UP. THE STORE PERSONNEL TOLD ME THE PUMP WAS VISIBLE DEFECTIVE. THE STORE GAVE ME A RECEIPT FOR A REPLACEMENT PUMP, WHICH I PICKED UP FROM AN ADVANCE AUTO STORE/PARTS WAREHOUSE IN SPARTANBURG, SC. WITHIN THREE WEEKS THAT PART FAILED, MY ENGINE OVERHEATED, AND WAS DESTROYED. INCREDIBLY, THE STORE AND THE REGIONAL MANAGER TOLD ME THEIR SYSTEM HAD LOST THE FIRST PUMP, WHICH THEY HAD SENT BACK TO A REGIONAL PARTS RETURN WAREHOUSE IN GEORGIA. THEY WANTED THE SECOND PUMP, BUT COULD NOT GIVE ME A NAME, POSITION, OR DEPARTMENT THAT WOULD ACTUALLY RECEIVE THE PUMP, OR A TRACKING NUMBER OR METHOD. I WAS LUCKY THAT THE PUMP FAILURES HAD NOT PUT ME IN A LIFE OR DEATH SITUATION ON A HIGHWAY MEDIAN, OR FAILED ME DURING A FREEZING RAINSTORM. UNFORTUNATELY, THE TWO FAILURES DESTROYED MY CAR ENGINE. I WAS SHOCKED THAT NO TECHNICAL INVESTIGATION HAD BEEN DONE OF THE FIRST PART, NO DOCUMENT HOLD HAD BEEN ISSUED, AND THEY SEEMED UNCONCERNED ABOUT THEIR INABILITY TO TRACK DEFECTIVE PARTS WHICH HAD BEEN RETURNED TO THEM. IN FACT THE STORE MANAGER, AND REGIONAL MANAGER, DID NOT SEEM TO TAKE SERIOUSLY THE FAILURE OF TWO PUMPS THAT MAY HAVE BEEN PRODUCED WEEKS APART. I EXPECT A COMPANY TO STAND BEHIND ITS PRODUCTS, AND TO TAKE THE SAFETY OF THE PUBLIC SERIOUSLY. *TR
IN DECEMBER 2008 I BOUGHT A WATER PUMP FOR MY 1990 NISSAN 300ZX FROM ADVANCE AUTO PARTS IN MAULDIN, SC. IT FAILED WITHIN FOUR WEEKS, CAUSING MY ENGINE TO OVERHEAT. I HANDED THE DEFECTIVE PUMP BACK TO THE STORE PERSONNEL. A WEEP HOLE IN THE SIDE OF THE PUMP WAS SPURTING OUT WATER, AND THE SPINNING PART WAS CHEWED UP. THE STORE PERSONNEL TOLD ME THE PUMP WAS VISIBLE DEFECTIVE. THE STORE GAVE ME A RECEIPT FOR A REPLACEMENT PUMP, WHICH I PICKED UP FROM AN ADVANCE AUTO STORE/PARTS WAREHOUSE IN SPARTANBURG, SC. WITHIN THREE WEEKS THAT PART FAILED, MY ENGINE OVERHEATED, AND WAS DESTROYED. INCREDIBLY, THE STORE AND THE REGIONAL MANAGER TOLD ME THEIR SYSTEM HAD LOST THE FIRST PUMP, WHICH THEY HAD SENT BACK TO A REGIONAL PARTS RETURN WAREHOUSE IN GEORGIA. THEY WANTED THE SECOND PUMP, BUT COULD NOT GIVE ME A NAME, POSITION, OR DEPARTMENT THAT WOULD ACTUALLY RECEIVE THE PUMP, OR A TRACKING NUMBER OR METHOD. I WAS LUCKY THAT THE PUMP FAILURES HAD NOT PUT ME IN A LIFE OR DEATH SITUATION ON A HIGHWAY MEDIAN, OR FAILED ME DURING A FREEZING RAINSTORM. UNFORTUNATELY, THE TWO FAILURES DESTROYED MY CAR ENGINE. I WAS SHOCKED THAT NO TECHNICAL INVESTIGATION HAD BEEN DONE OF THE FIRST PART, NO DOCUMENT HOLD HAD BEEN ISSUED, AND THEY SEEMED UNCONCERNED ABOUT THEIR INABILITY TO TRACK DEFECTIVE PARTS WHICH HAD BEEN RETURNED TO THEM. IN FACT THE STORE MANAGER, AND REGIONAL MANAGER, DID NOT SEEM TO TAKE SERIOUSLY THE FAILURE OF TWO PUMPS THAT MAY HAVE BEEN PRODUCED WEEKS APART. I EXPECT A COMPANY TO STAND BEHIND ITS PRODUCTS, AND TO TAKE THE SAFETY OF THE PUBLIC SERIOUSLY. *TR
AT 63000 MILES VEH DEVELOPED UNEXPLAINED OIL LEAKS RESULTING IN REPLACEMENT OF ENGINE. LESS THAN 15000 MILES LATER WHILE DRIVING ON A STRAIGHT ROAD, TRANSMISSION FAILED TO CHANGE FROM SECOND TO THIRD GEAR ON AUTOMATIC TRANSMISSION. *AK
AT 63000 MILES VEH DEVELOPED UNEXPLAINED OIL LEAKS RESULTING IN REPLACEMENT OF ENGINE. LESS THAN 15000 MILES LATER WHILE DRIVING ON A STRAIGHT ROAD, TRANSMISSION FAILED TO CHANGE FROM SECOND TO THIRD GEAR ON AUTOMATIC TRANSMISSION. *AK
WHEN THE WEATHER IS HOT CONSUMER COULD START THE ENGINE FOR A FEW MINUTES. THEN, IT WILL SHUT OFF. BUT, WHEN THE WEATHER IS COLD ENGINE WILL START UP FINE. *AK
WHEN THE WEATHER IS HOT CONSUMER COULD START THE ENGINE FOR A FEW MINUTES. THEN, IT WILL SHUT OFF. BUT, WHEN THE WEATHER IS COLD ENGINE WILL START UP FINE. *AK
PLASTIC COOLIING FAN CRACKS AT HUB. DANGER THAT FAN BLADES MAY FLY OFF AND CAUSE DAMAGE OR INJURE SOMEONE.
PLASTIC COOLIING FAN CRACKS AT HUB. DANGER THAT FAN BLADES MAY FLY OFF AND CAUSE DAMAGE OR INJURE SOMEONE.
TRANSMISSION--SHIFTS FRON 1ST TO 2ND SLOWLY, LEAKS. TIMING BELT REPLACED TWICE (3,894 MILES IN BETWEEN). BATTERY CAUSED ELECTRICAL PROBLEMS IN CAR. AIR CONDITIONING AND STEREO PROBLEMS. OWNER WANTS TO KNOW IF THESE PROBLEMS ARE COVERED IN A SECRET WARRANTY OR RECALL.
TRANSMISSION--SHIFTS FRON 1ST TO 2ND SLOWLY, LEAKS. TIMING BELT REPLACED TWICE (3,894 MILES IN BETWEEN). BATTERY CAUSED ELECTRICAL PROBLEMS IN CAR. AIR CONDITIONING AND STEREO PROBLEMS. OWNER WANTS TO KNOW IF THESE PROBLEMS ARE COVERED IN A SECRET WARRANTY OR RECALL.
DEFECTIVE ENGINE VALVES. NISSAN PUT OUT A BULLETIN ON 08/07/93, STATING THAT SOME OF THE 300ZX MODELS HAD DEFECTIVE VALVES. *AK
DEFECTIVE ENGINE VALVES. NISSAN PUT OUT A BULLETIN ON 08/07/93, STATING THAT SOME OF THE 300ZX MODELS HAD DEFECTIVE VALVES. *AK