1997 PLYMOUTH GRAND VOYAGER Air Bags Problems

IN 2005 WHILE ENTERING ONTO THE HIGHWAY GOING HOME FROM SOME PERSONAL APPOINTMENTS A SMALL CAR HIT OUR FULL SIZE VAN FROM BEHIND AND CAUSED US TO FLIP OVER AND ROLL OVER 8 TIMES AND SLIDE AT LEAST 2 CITY BLOCKS BEFORE IT STOPPED. WE WERE NOT EVEN DOING THE SPEED LIMIT WHEN WE WERE HIT. THE FRONT WINDOW SHATTERED AND GLASS WAS IN OUR EYES BUT OUR AIRBAGS DID NOT DEPLOY. WE WERE STUCK UPSIDE DOWN MY SEAT BELT WAS STUCK AND MY HUSBAND HAD TO PULL ME OUT OF THE DRIVER SIDE WINDOW. I HAD TO TREAT FOR TMJ PROBLEMS, STRESS AND TRAUMA IN MY NECK AND BACK FOR A FEW YEARS AND I STILL HAVE SOME ISSUES. DO WE HAVE A CLAIM AGAINST THE MANUFACTURER?

Mileage: 73,000

I GOT IN THE VAN IN MY DRIVEWAY AND TURNED THE IGNITION SWITCH ON THEN I NOTICED THAT THE AIR BAG LIGHT WAS ON. SO I TURNED THE IGNITION SWITCH OFF WAITED A MINUTE THEN TURNED IT BACK ON AND THE LIGHT WAS STILL ON. I THOUGHT IT WAS A FUSE SO I PROCEEDED TO MY DESTINATION. AS I ARRIVED AT MY MOM'S HOUSE I TRIED TO BLOW THE HORN, THEN I FOUND OUT THAT MY HORN DID NOT WORK. SO I TURNED THE VAN OFF AND I CALLED A FRIEND WHO IS A MECHANIC AND HE ASKED ME IF THE AIR BAG LIGHT STAYED ON EVEN AFTER I TURNED THE VAN ON AND OFF I SAID YES THEN I EXPLAINED EVERYTHING TO HIM. HE TOLD ME THAT I NEEDED TO TRY MY CRUISE CONTROL. AND IF IT DID NOT WORK THEN MY CLOCKSPRING IS GONE. WELL CRUISE CONTROL DID NOT WORK. AND THE AIRBAG LIGHT IS STILL ON.

Mileage: 95,000

TL*THE CONTACT OWNS A 1997 PLYMOUTH GRAND VOYAGER. WHILE DRIVING 10-15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT IMPACT. THE VEHICLE WAS ABLE TO BE DRIVEN. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER. THE VEHICLE WAS EXAMINED BY THE MANUFACTURER AND THEY FILED A REPORT. THE CURRENT MILEAGE WAS 89,948 AND FAILURE MILEAGE WAS 89,946.

Mileage: 89,946

DRIVERS AIRBAG DID NOT DEPLOY. *TS THE VEHICLE WAS HIT IN THE LEFT PASSENGER SLIDE DOOR. THE PASSENGER BY THE LEFT SLIDING DOOR WAS KILLED. THE ACCIDENT OCCURRED ON 10/15/04. *SC

Mileage: 90,494

AIRBAG LIGHT STAYS ON WHILE DRIVING MOST OF THE TIME. HORN AND CRUISE CONTROL HAS STOPPED WORKING COMPLETELY.*AK

AIR BAG LIGHT COMES ON AND DOES NOT GO OUT. CURISE CONTROL DOES NOT WORK. HORN DOES NOT WORK. THE DEALERSHIP HERE IN BAKERSFIELD WILL NOT COOPERATE AND SAYS MY CAR IS NOT BEING RECALLED. WILL CHARGE ME OVER $90 TO JUST LOOK AT THE CAR. HAVE CALLED THEM MANY TIMES AND IS HARD TO GET VEHICLE IN. I PURCHASED THE VEHICLE THERE. WILL HAVE THE REPAIRS DONE ELSEWHERE. CHRYSLER IS NOT COOPERATING AT ALL. WILL NEVER RECOMMEND THIS AUTO TO ANYONE. CHRYSLER DOES NOT STAND BEHIND THEIR PRODUCTS.

THE SEEMS TO HAVE A LOT OF PROBLEM SHIFTING TO A LOWER GEAR WHEN ON THE ROAD. OFTEN WE CAN FEEL A JITTER WHEN THE CAR IS IN MOTION AND SHIFTING THE GEAR. THE AIR BAG LIGHT COMES ON OFTEN FOR NO REASON. CHECK ENGINE LIGHT COMES ON AND STAYS ON FOR A FEW HOURS AND GOES AWAY.

Mileage: 75,000

WHILE DRIVING AT 15 MPH AND WITHOUT ANY WARNING PASSENGER'S AIR BAG DEPLOYED.*AK

Mileage: 160,000

DAIMLER CHRYSLER REFUSES TO REIMBURSE US FOR CLOCKSPRING FOR A 1997 PLYMOUTH GRAND VOYAGER. WE REPLACED THE PART BEFORE WE HAD KNOWLEDGE OF THE RECALL. WE SUBMITTED THE REQUIRED INFORMATION FOR REIMBURSEMENT AND CHRYSLER SAID THAT WE WOULD NOT GET REIMBURSED BECAUSE WE REPLACED THE PART OURSELVES AFTER THE RECALL WAS ANNOUNCED. WE WERE NOT AWARE OF RECALL UNTIL AFTER REPLACEMENT WHEN WE RECEIVED ANOTHER RECALL NOTICE. WE NEVER RECEIVED THE FIRST ONES. I FEEL IT SHOULD NOT MATTER IF WE REPLACED THE PART OURSELVES AFTER THE RECALL. ESPECIALLY KNOWING THAT THIS FAILURE AFFECTED THE DRIVER SIDE AIRBAG. *AK

Mileage: 105,000

1997 PLYMOUTH GRAND VOYAGER CLOCK SPRING RECALL. *MR THE VEHICLE CLOCK SPRING FAILED PRIOR TO RECALL NOTICE. THE CONSUMER REQUESTED REIMBURSEMENT BUT THE MANUFACTURER REFUSED BECAUSE THE CONSUMER DIDN'T SUBMIT PAGE TWO OF THE INVOICE. *SCC *NLM

THE CLOCK SPRING HAD BECOME INOPERATIVE. THE CONSUMER REQUESTED A REIMBURSEMENT OF THE MONIES SPENT ON REPAIR, BECAUSE OF A RECALL THAT WAS ISSUED. SCC *JB

THE FAILURE MODE STARTED AS INTERMITTENT (AIR BAG LIGHT CAME ON) AND THE WITHIN A MONTH STAYED ON PERMANENTLY. DT

AIR BAG LIGHT STAYS ON CLICKING SOUND COMING FROM STEERING WHEEL. (CLOCKSPRING SUSPECTED) DT

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

AIRBAG LIGHT ILLUMINATED, HORN NOT FUNCTIONING, CONCERN OF SAFETY OF VEHICLE. *AK

VOYAGER AIR BAG AND SPEED CONTROL. STOCKTON DODGE SERVICE DEPT. ESTIMATED $225.00 PLUS TAX TO REPLACE A STEERING WHEEL "CLOCKSPRING". I WAS INFORMED THAT THIS IS A TYPICAL FAILURE ON THESE CHRYSLER VEHICLES. STOCKTON DODGE TOLD ME THE "CLOCKSPRING" WAS NOT A RECALL ON THIS 1997 VOYAGER.*AK

AIRBAG LIGHT HAS COME ON AND HORN STOPPED WORKING. VEHICLE HAS NOT BEEN EXAMINED BY A DEALER.*AK

AIRBAG LIGHT STAYS ON, VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK

IN EARLY JUNE, MY AIR BAG DASH LIGHT CAME ON. I TOOK THE CAR TO THE DEALER FOR REPAIR. THE CHARGE FOR DIANGOSIS AND REPLACEMENT OF THIS PART (CLOCK SPRING) WAS EXCESSIVE. THE DIAGNOSTIC EFFORT TOOK LESS THAN 15 MINUTES, FOR WHICH I WAS CHARGED $99. LABOR AND PARTS WERE ANOTHER $182. OUT OF CURIOSITY I SOUGHT INFO ON THE WEB AND FOUND THE NTSA SITE, WHERE I LEARNED THAT MANY OTHER OWNERS EXPERIENCED THE SAME GOUGING AND THAT ONE OWNER HAD ACTUALLY DISASSEMBLED THE CLOCK SPRING AND FOUND THAT THERE WAS A CLEAR PROBLEM WITH THE INTERNAL WIRING. FIRST, CHRYSLER IS MAKING A VERY HANDSOME PROFIT ON THE PART AND SECOND, THE REPAIR COSTS WERE OUTRAGEOUS.*AK

I USED TO BE A MACHANIC, I HAVE TAKEN THE DEFECTIVE CLOCKSPRING ASSY APART AND FOUND THAT THE WIRING HARNESS THAT IS SUPPOSE TO WIND & UNWIND--I FOUND AN AREA THAT WAS BENDING/KINKED INSTEAD SO IT WAS JUST A MATTER OF TIME TILL TURNING THE STEERING WHEEL ENOUGH THE WIRES WOULD BREAK. IN MY OPINION THIS IS A DEFECTIVE PART AND SINCE IT PLYS A PART IN THE PROPER FUNCTION OF THE AIRBAG SYSTEM AND HORN THIS IS RELATED TO A SAFETY ITEM.. I DID SEE ON YOUR WEB SITE THAT THERE IS AN INVESTIGATION ON THIS RIGHT NOW.*AK

AIRBAG LIGHT ILLUMINATED, AND TWO DAYS LATER, HORN AND CRUISE CONTROL STOPPED OPERATING. CONSUMER HEARD THAT WHEN THESE COMPONENTS GO OUT IT MAY BE A CLOCK SPRING. FAILURE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

CLOCK SPRING ON VEHICLE IS NOT WORKING PROPERLY WHICH RESULTED IN IS THAT THE AIR BAG HAS BEEN TURNED OFF. ALSO THE CRUISE CONTROL HAS BEEN SHUT OFF. CONTACTED DEALER, AND THE DEALER REPLACED THE PARTS.*AK

CLOCK SPRING ON VEHICLE IS CAUSING PROBLEMS IN VEHICLE, FOR EXAMPLE THE AIR BAG LIGHT WILL COME ON, AND THE HORN/CRUISE CONTROL ARE NOT WORKING. *AK DEALER CHARGES OF $217.79 IN ORDER TO REPAIR. *TT

CONSUMER STATED THE AIR BAG LIGHT WAS ILLUMINATED, CAUSING AIR BAG/CRUISE CONTROL AND HORN NOT WORK, DEALER WAS CONTACTED.*AK *YH

ON APPROXIMATELY 10/15/2001 WHILE SITTING IN THE DRIVEWAY, I NOTICED THAT THE AIR BAG LIGHT WAS ON. AT THAT SAME TIME, I TRIED TO USE THE HORN TO LET SOMEONE KNOW THAT I WAS THERE TO PICK THEM UP. THE HORN DID NOT WORK. SINCE I DID NOT WANT TO PAY THE $70 FEE TO HAVE THE DEALERSHIP "DIAGNOSE" THE PROBLEM (WITHOUT HAVING ANY OF THAT MONEY GO TOWARDS THE ACTUAL PAYMENT OF THE REPAIR), I DECIDED TO TAKE IT TO MY MECHANIC. HE SAID THAT HE WOULD NOT WORK ON ANY COMPONENT RELATED TO THE AIR BAG BECAUSE OF THE HIGH COST OF REPLACING THE AIR BAG IN THE EVENT IT ACCIDENTALLY DEPLOYED. HE ALSO SAID THAT SINCE THE AIRBAG LIGHT WAS ON, IT COULD EITHER NOT DEPLOY IN AN ACCIDENT WHEN I NEEDED IT, OR THAT IT COULD DEPLOY WHILE I WAS DRIVING AND DID NOT NEED IT. HE CONSIDERED IT A SAFETY ISSUE. HE RECOMMENDED TAKING IT TO THE DEALER. AFTER DOING MORE RESEARCH, I HAVE FOUND OUT THAT THE PART IN QUESTION IS A CLOCKSPRING WIRING HARNESS AND THAT 124,511 VEHICLES HAVE HAD THE DEFECTIVE COMPONENT REPLACED BY CHRYLSER. I CONSIDER THIS A SAFETY ISSUE, A RECALL ISSUE AND AN ECONOMIC ISSUE. IF CHRYSLER CHARGES $70 PER DIAGNOSIS AND $250 FOR EACH REPAIR OF THE 124,511 DEFECTIVE CLOCKSPRING WIRING HARNESS/DESIGN FLAWS, THAT EQUALS ABOUT $40 MILLION. HOW MUCH PROFIT IS CHRYSLER MAKING ON REPAIRING THEIR OWN SAFETY RELATED DESIGN FLAW AND HOW MANY PEOPLE ARE GETTING INJURED BECAUSE A RECALL IS NOT BEING ISSUED ON THIS COMPONENT. *AK

AIR BAG LIGHT REMAINS ILLUMINATED DUE TO A MALFUNCTION WITHIN CLOCK SPRING.*AK*SLC

AIR BAG LIGHT REMAINS ILLUMINATED DURING NORMAL OPERATION. DEALERSHIP EXAMINED VEHICLE AND DETERMINED CLOCKSPRING HAD TO BE REPLACED AT CONSUMERS EXPENSE. *AK CONSUMER IS REQUESTING REIMBURSEMENT DUE TO BEING INFORMED THAT THIS WAS PART OF A RECALL. *JB

AIR BAG LIGHT ILLUMINATED ON DASHBOARDM CONSUMER HAS CONTACTED DEALER, DEALER DETERMINED THAT CLOCK SPRING ASSEMBLY HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. *AK *SLC

"AIRBAG" WARNING LIGHT STAYS ON WHILE DRIVING AND HORN DOES NOT WORK. MECHANIC SAYS THE AIRBAG CLOCKSPRING NEEDS TO BE REPLACED. SAME SYMPTOMS AS NHTSA ACTION NUMBER EA01-007.*AK

AIRBAG LIGHT HAS COME ON. DEALER SAID THAT CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. *AK CONSUMER STATED THAT AIRBAG WILL NOT WORK DUE TO BREAK IN CLOCKSPRING WHICH SUPPLIES POWER TO THE AIRBAG, CRUISE CONTROL AND HORN .*SLC

AIRBAG LIGHT CAME ON. DEALER REPLACED THE CLOCK SPRING ASSEMBLY.*AK

AIRBAG SENSOR LIGHT STAYS ILLUMINATED WHILE DRIVING. ALSO, CRUISE CONTROL IS INOPERABLE, AND INTERMITTENTLY HORN ASSEMBLY IS INOPERABLE. DEALER HAS BEEN NOTIFIED.*AK POSSIBLE CLOCKSPRING FAILURE. *SLC

THE DASHBOARD INDICATOR FOR THE AIRBAG CAME ON AND WOULDN'T GO OUT. I TOOK INTO THE DEALER AND THEY DIAGNOSED IT AS A FAILED CLOCK SPRING. THE HORN AND CRUISE CONTROL ALSO WERE NOT WORKING. IN RESEARCHING THIS ON THIS SITE AND THE OTHERS IT SEEMS TO BE A FAIRLY COMMON PART FAILURE. IT ALSO SEEMS THAT WHEN IT DOES FAIL THE AIRBAG WILL NO LONGER FUNCTION. IF ONE DOESN'T REALIZE THE PROBLEM EXISTS THERE COULD BE A FALSE SENSE OF SECURITY. THE DEALER WHO REPLACED THE PART SAID THAT IT WASN'T COVERED UNDER ANY WARRANTY DUE TO IT BEING A PASSIVE RESTRAINT SYSTEM PART. I FOUND A FEW MENTIONS ON THE INTERNET OF RECALLS FOR THIS PROBLEM. IS THIS CORRECT?*AK

THE DASHBOARD INDICATOR FOR THE AIRBAG CAME ON AND WOULDN'T GO OUT. I TOOK INTO THE DEALER AND THEY DIAGNOSED IT AS A FAILED CLOCK SPRING. THE HORN AND CRUISE CONTROL ALSO WERE NOT WORKING. IN RESEARCHING THIS ON THIS SITE AND THE OTHERS IT SEEMS TO BE A FAIRLY COMMON PART FAILURE. IT ALSO SEEMS THAT WHEN IT DOES FAIL THE AIRBAG WILL NO LONGER FUNCTION. IF ONE DOESN'T REALIZE THE PROBLEM EXISTS THERE COULD BE A FALSE SENSE OF SECURITY. THE DEALER WHO REPLACED THE PART SAID THAT IT WASN'T COVERED UNDER ANY WARRANTY DUE TO IT BEING A PASSIVE RESTRAINT SYSTEM PART. I FOUND A FEW MENTIONS ON THE INTERNET OF RECALLS FOR THIS PROBLEM. IS THIS CORRECT?*AK

PLYMOUTH SERVICE TELLS ME THAT THE CAR IS TOO DANGEROUS TO DRIVE. REPAIR COST IS $200+. THERE SHOULD BE A WARNING TO OWNERS ABOUT THIS PROBLEM. THE PART SHOULD LAST LONGER. *AK

EA 01 007/AIR BAG CLOCKSPRING: AIR BAG SENSOR LIGHT REMAINED ON AND, HORN WAS INOPERATIVE. DEALER / MANUFACTURER WERE NOTIFIED, AND INFORMED CONSUMER THAT PROBLEM WAS NOT COVERED UNDER A RECALL AT THIS TIME, AND ANY REPAIRS WOULD BE AT CONSUMER'S EXPENSE. *AK CONSUMER STATES CRUISE CONTROL IS ALSO INOPERATIVE. *SLC

AIR BAG LIGHT HAS COME ON AND STAYED ON. ALSO, HORN FAILED TO WORK, AND CRUISE CONTROL OPERATED RANDOMLY. *AK POSSIBLE CLOCKSPRING FAILURE. *SLC

AIR BAG LIGHT HAS BEEN ON AND WILL NOT GO OFF. ALSO, HORN HAS FAILED TO OPERATE. *AK

AIRBAG LIGHT WAS ON, AND CRUISE CONTROL STOPPED WORKING.*AK

AIR BAG LIGHT IS ON, AND THE MANUFACTURER IS NOT AWARE OF ANY REASON FOR THIS TO OCCUR. *AK

WHEN VAN WAS HIT BY ANOTHER VEHICLE, ON THE PASSENGER'S SIDE AT A HIGH RATE OF SPEED, THERE WAS NO DEPLOYMENT OF THE PASSENGER'S FRONT AIR BAG. ALSO, HORN DOES NOT WORK, REMOTE ENTRY ON DRIVER'S SIDE DOOR DOES NOT WORK, AIR BAG WARNING LIGHT STAYS ON, FUEL GAUGES DOES NOT WORK, A/C HEATER BLINK ON AND OFF,INSIDE DOME LIGHT BLINKS ON AND OFF, STEERING COLUMN FREEZES, CRUISE CONTROL WORKS ON AND OFF.

WE BROADSIDED A VAN WHO WHICH WENT THROUGH A RED LIGHT. IT WAS A TOTAL FRONT END HIT ON OUR VAN AND THE AIR BAGS DID NOT DEPLOY. *AK

AIR BAG LIGHT COMES / CRUISE CONTROL FAILS TO WORK, AND HORN CANNOT BE USED. PROBLEM HAPPENS ONLY WHEN ENGINE STARTS, AND IS INTERMITTENT. *AK THE CRUISE CONTROL AND THE HORN FAILURES CAUSED BY CLOCK SPRING ASSEMBLY AND WAS REPLACED. *YH

HORN, AIRBAG, AND CRUISE CONTROL INOPERABLE

CLOCK SPRING ASSEMBLY WAS REPLACED, BUT AIR BAG LIGHT IS STILL ON, HORN IS WORKING AGAIN. CONSUMER HAS NOT CHECKED CRUISE CONTROL.*AK

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

FALSE DEPLOYMENT OF BOTH PASSENGER AND DRIVER AIR BAGS WHEN DRIVING OVER POT HOLE, INJURY TO CONSUMER (FACIAL/HEAD), WHEN DEPLOYMENT OCCURRED. MJS

CONSUMER WAS INVOLVED IN A HEAD-ON COLLISION AND THE VEHICLE'S AIRBAGS DID NOT DEPLOY. THE MANUFACTURRE AND DEALER HAVE BEEN CONTACTED. *AK