2021 POLESTAR POLESTAR 2 Back Over Prevention Problems

Intermittently, when shifting into reverse, the rear camera does not work, with error stating that the camera is unavailable. Dealer states there is no fix.

When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and an error appears on the screen saying camera is temporarily unavailable. There have been multiple recalls on this issue and the updates have not resolved the issue. My car is on software 3.6.4

Back up camera not available. Again.

The back up camera constantly fails to turn on. It appears to be a known defect of the car. Service centers seem to have no fix for the issue.

The backup camera on my 2021 Polestar 2 has never functioned reliably. It frequently fails to activate when the vehicle is placed in reverse and instead displays an error message. This is a manufacturer defect. Although the vehicle was recalled for this defect and I had the recall repair performed, the issue persists. The repair did not fully resolve the problem, and the backup camera continues to malfunction intermittently. Reduced Rear Visibility: Without a functioning backup camera, drivers lose critical visibility directly behind the vehicle, especially in blind spots not covered by mirrors. Risk to Pedestrians and Children: Backup cameras are designed to prevent accidents involving pedestrians, cyclists, or children who may be behind the vehicle. A malfunctioning system increases the risk of striking someone. Parking and Maneuvering Hazards: In tight spaces, garages, or crowded parking lots, the lack of a reliable rear camera increases the likelihood of collisions with other vehicles, walls, or objects. False Sense of Security: Drivers may assume the camera is functioning and rely on it, only to discover too late that it has failed. This inconsistency creates unpredictable and unsafe driving conditions. Non-Compliance with Federal Safety Standards: Backup cameras are federally mandated safety equipment. A defective or unreliable system means the vehicle does not meet required safety standards. Incomplete Recall Remedy: Since the recall repair did not fully resolve the defect, the vehicle remains unsafe and the manufacturer has not provided an adequate remedy.

ever since I bought the vehicle, I would often get an alert when putting into reverse that the rear reverse camera "Camera is Temporarily Unavailable". I did have the recall linked to this issue executed on the car. While the issue occurs less, it still does occur.

Rear camera constantly “unavailable”

Backup camera constantly unavailable

The backup camera does not function about 50% of the time. Polestar did issue a OTA software update that I have installed several months ago (software version 3.6.4) but the issue has not really improved. I was hoping that another update might be issued but so far, nothing. I should note that it is not just the backup camera, the entire infotainment has been very buggy and laggy as well but the backup camera is a real safety issue while the rest is more of an inconvenience.

Backup camera often doesn’t work when reversing even after previous recall

Most recent firmware fix from Polestar (3.6.4) to resolve backup camera not displaying issue is still non-sufficient. Backup camera still fails regularly after we received the ‘fix’ on June 13, 2025 at a Volve/Polestar dealership. Vehicle is now ‘timed out’ out of the factory warranty, and a call to Volvo/Polestar to schedule service was met with ‘you are out of warranty now, there is nothing we can do’. Vehicle is fully operable and in good repair otherwise.

After applying the latest update to fix the recall, the camera and infotainment system performs worsee than before. The rear camera stops displaying almost 95% of the time, the only time it does work is if you get back in the car before the system goes to sleep .

Back up camera intermittently stops working and “camera is temporarily unavailable” displayed on infotainment screen. I have to back up my car 2-3 times a week with no backup camera. Cars software is up to date on 3.6.4

The rear-view camera fails to activate or remain active when the car is in reverse. Despite applying all available software updates, including for recalls meant to address this problem, it persists. The screen may go blank or indicate "camera unavailable."

On September 7, 2025, I had a total failure of the forward looking radar system in the vehicle. The symptoms were an error "Collision Avoidance system unavailable" and symbol on the driver display after starting the vehicle, and attempting to activate cruise control (which is typically adaptive cruise control) results in an "Unavailable" error. The symptom occurred suddenly after an otherwise unremarkable drive cycle, and the radar sensor appears to be free of any obstructions. This renders an otherwise key safety feature of the vehicle in reducing the chance of a forward collision completely inoperable, and due to service backlogs, I am unable to have the issue addressed by the dealer/service provider for at least a month, meaning the vehicle will remain stuck in this state until then. Prior to this, I have received "Camera temporarily unavailable" errors when in reverse (inhibiting the backup camera feature from operating as intended), even after updating to the latest software version as indicated by the most recent safety recall notice. I've also received very intermittent errors around the blind spot sensor/rear auto-brake/park assist system -- and these three errors occur at the same time -- but I have not seen this error either in the days before or after receiving the collision avoidance system unavailable error.

The backup camera is unavailable when reversing.

This is a follow up to repairs made under previous recall number 25V-280; 'camera is temporarily unavailable' error when the car is operated in reverse. Despite being on the most recent version of the infotainment software (v 3.6.4) this problem persists in my vehicle. On many occasions since the most recent software update the rear view camera displays the error message (as above). This occurs at least as often as it did before the latest software update, several times per week during normal use. I have documented a few of these on 2/27/2025, 7/4/2025, 7/20/2025, 7/24/2025/ 7/27/2025, 7/30/2025, 8/2/2025, 8/30/2025. These are not the only instances but reflect the continuing pattern of cameral issues over the time since the latest software update.

Put the vehicle into reverse and the backup camera was listed as unavailable

Still encountering occasional "Camera temporarily unavailable", camera video feed stutter, and lag even after upgrading to software 3.6.4.

The reverse camera continues to fail regularly, especially within the first few minutes of using the vehicle. I shift to reverse, and rather than seeing the video from the reverse camera, I see the message "Camera is temporarily unavailable" or something to that effect. My car is updated to the most recent software (version 3.6.4) which I believe was intended to fix this issue as a recall, but there has been no improvement.

Rear camera malfunction while attempting to reverse out of a parking spot on a busy street. The rear camera would not activate and the car displayed the following message: "camera is temporarily unavailable". This issue persisted until I restart the infotainment unit.

For my MY'21 Polestar 2, post software update 3.6.4 (Recall 25V-280) I experienced another back up camera failure.

I wanted to bring to your attention an ongoing issue with the backup camera functionality. Despite updating the car software to version 3.6.4 as per the last recall, the backup camera still frequently shows "camera unavailable" when placing the vehicle into reverse. It seems that the problem remains unresolved even after following the recommended update per the recall.

Despite installing the latest software release intended to resolve the problem, my review camera continues to go out intermittently. This is dangerous as I lose visibility in the midst of backing up.

In reverse, the backup camera will not appear..often get a “camera is unavailable” during the only time I need it available. Latest software upgrade to 3.6.4 still has not corrected the issue.

I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.

Following the most recent software update, the rear camera continues to fail to activate nearly 50% of the time. Additionally, the safety systems fail regularly when the infotainment system requires a hard reset, thus all safety alerts, front, rear, side do not activate as expected. The reset requires the car to be parked, driver exit, lock, and step far away from the car for up to 10 minutes.

My car has just completed an "over the air" update to address a previous recall regarding the rear camera not working. The problem continues to persist. On more than one occasion the screen will display "camera not available". This recall has not fixed the issue and request that it be looked into.

Following the latest Over The Air software update to version 3.6.4, "Backup Camera Unavailable" error has become much worse, and almost constant. It will flash on and off, sometimes reverting to the 360 degree view, and sometimes not. It often starts to work and then cuts out again after I start reversing out of my garage. With over two dozen children living in our neighborhood, including our own, there are frequently kids, bikes and toys in our driveway, so this feels like a very dangerous condition.

Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.

The latest recall update to fix the backup camera prove to not work. I still have the same issues as before. You put it in reverse and the camera glitches out… I would say 90 percent of the time.

My vehicle was recently subject to a recall to fix a long-standing issue, where the rear camera fails to display on the centre console screen when the vehicle is placed in reverse. Once the vehicle is placed in reverse, the screen flashes and then displays the message "Camera is temporarily unavailable". I reported this to Polestar when it first occurred, and they advised I update the software. This didn't fix the problem I've since received a recall notice and again updated the software (to version 3.6.4). The problem still persists (daily). The software fixes aren't solving this issue and the recall should be investigated and re-issued with an actual fix.

Back up camera frequently doesn't work correctly. I have to wait up to 30 seconds before it works. Or I have to put it in park and back to reverse to get the camera to work.

When I get into my car and reverse, 3 times out of 10, the back up camera says unavailable. Very dangerous as the back window doesn't offer the greatest visibility

I have applied Software update 3.6.4, relevant to Recall 25V-280 and I am still seeing "Camera Not Available" warnings during backup. Recall fix did not correct the original issue.

My vehicle was just serviced at the beginning of July, 2025. The software update was applied at the Polestar dealership in [XXX] . The software was updated to version 3.6.4. Immediately as soon as I was leaving the lot, putting the vehicle in reverse I got a message on the infotainment display "Camera is temporarily unavailable”. I went back into the dealership and had them check over the vehicle. They reran the update and got the same results as I did. I was told there was nothing they could do. This problem has been there since 2021 and has not been resolved yet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Their has been multiple recalls from the Manufacturer about the Rear View Camera being disabled during reverse and this is consistent even after all the software updates, i am currently on SW 3.6.4 and the issue persists. The issue seems to be a Hardware issue with limited RAM and Processing capability instead of the way the company is stating for it to be a Software problem. Please Investigate it and ask the Manufacturer to update the Hardware.

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever

Reir view backup camera periodically is blank and says "camera not available" even after now software update.

Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.

When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"

I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.

I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.

When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.

Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.

The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.

Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.

“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

Updated software, now I get camera not available issues constantly when reversing

Even after a recent recall update. I get an error that my rear camera is unavailable very often.

Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.

Reverse camera becomes unavailable even after the recall fix with software version 3.6.4

Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.

Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.

Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.

Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.

1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.

Back up camera system is failing , this is after updating to software 3.6.4.

I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.

After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.

Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.

Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.

Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.

The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.

Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.

Back up camera malfunction

Received OTA that was supposed to fix the most recent recall (25V-280). 3.6.4 OTA installed and still get "Camera is Temporarily Unavailable" message in the center display when reversing.

I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console display.

Multiple instances of the back-up camera not turning on in reverse, even after the 3.6.4 update.

The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

Mileage: 15,000

I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.

The back up camera continues to suffer from frequent bugs- where when engaging reverse the back up camera system displays a message : "back up camera unvailable," This has been an known and ongoing issue with Polestar 2, and even with the most recent software update that was supposed to address the issue, it still occurs. It occurs specifically when the car has been sitting for a while- when engaging reverse, the issue happens. If the car has been in use, the system usually operates normally.

The backup camera on this vehicle is very unreliable. Often upon selecting reverse, it will take too long to display the camera view, then it will stutter and flicker for a few moments before finally giving up with the message "Camera is temporarily unavailable". This model was recalled by the Polestar for this issue (25V-280), and Polestar attempted to work around the issue with software updates multiple times (3.1.9 and 3.6.4) but they still have not resolved the problem even with the most recent software. This has been a well-known issue on a number of Volvo models as well which share software with the Polestar, and they were also recently recalled for the same issue (25V-282). It is possible this issue has also not been resolved for those vehicles.

The new polestar update which is supposed to fix the rear view camera issue has not fixed the issue

I’m experiencing an issue with my vehicle’s backup camera. It frequently displays a “temporarily unavailable” message and often lags or freezes during use.

[XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically—manual profile switching has not been tested. Tapping the camera icon and re-enabling the camera works, but it's a safety issue when in an active parking lot, or around pedestrians. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car.

"Camera is not available" messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue.

Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern

Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails.

Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.

Back up camera will be completely black and unavailable for no apparent reason.

The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work. This is a constantly recurring issue, not a one off instance, the car also stops all cross traffic alerts due to the error, I have also had instances where the rearview camera will show up but it is completely frozen and the video does not move. I reported this to my Polestar service center as I am still under warranty and was told that this was normal. I would like to call on nhtsa to do a proper investigation of this, the issue does not happen every time however it happens enough for it to be a danger to everyone around you. I can't trust my rear view camera as sometimes when I start moving the camera will freeze, this leaves me looking at the screen with the car moving and the camera frozen, essentially forcing me to back up COMPLETELY BLIND. The rearview camera in that car does not work, in fact it is a HAZARD as it is so unreliable and prone to freezing. It is a direct violation of 49 CFR § 571.111. This issue has been documented extensively on the forums, updates only make it works and Polestar does not care about the safety of it's own customers.

The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.

The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .

Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.

The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.

Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.

Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.

Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.

The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle.

This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.

After getting the latest software update supposed to fix the rear camera issues, the problem is still there, it was not fixed how they released on their notes of the recall

Camera constantly lags and glitches in and out when reversing, emergency brakes will activate without warning or any reason to do so.

When first getting started for the day and backing up the backup camera cuts in and out while backing up in an unsafe manner. This is repeatable almost every time I back out of the garage.

When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks like. The full video is hosted on Google drive here: [XXX] There are a substantial number of people reporting this online; probably far fewer are actually reporting this to the NHTSA. I have taken the car to the service center and despite corporate being aware of this issue it has remained unfixed for years. A software update was installed to attempt a fix but it actually made the problem worse. A subsequent return to the service center to reverse the upgrade resulted in even more issues which led to a full software reset of the car. The camera issue has persisted throughout all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When engaging reverse, the rear view camera feed either cuts out intermittently or never turns on. Without it there is also no way to have a visual indication of incoming rear cross traffic while reversing. This issue happens daily and makes it very dangerous to reverse due to the limited visibility through the small rear window of the vehicle. Often when the camera DOES work, the video feed may freeze or be laggy which causes a false sense of safety when relying on it for visibility. I have attached a still from a video of what this looks like. The full video is hosted on Google drive here: [XXX] There are a substantial number of people reporting this online; probably far fewer are actually reporting this to the NHTSA. I have taken the car to the service center and despite corporate being aware of this issue it has remained unfixed for years. A software update was installed to attempt a fix but it actually made the problem worse. A subsequent return to the service center to reverse the upgrade resulted in even more issues which led to a full software reset of the car. The camera issue has persisted throughout all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear/backup camera is unstable when in reverse, backing up. The camera cuts in and out repeatedly as the car moves and sometimes switches back and forth to the 360 view over and over. It can stay black for almost 2 seconds at a time!

The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners.

The backup camera system frequently malfunctions when in use. The image may flicker black, freeze, or delay longer than 2 seconds after switching to reverse. On some occasions the camera shows as completely unavailable. It happens nearly every day, nearly every drive. As a federally mandated safety device with very specific operating parameters I do believe this component is non-compliant and has become a persistent issue for me and other owners.