2019 RAM 2500 Structure Problems

My rear back window is leaking into the cab. Water comes in around the rear headliner and down onto the seats. This is a known issue on 2019+ Ram trucks with the same backlite design — cracked upper frame and failed seal causing water intrusion.

The contact owns a 2019 Ram 2500. The contact stated that while her husband was reversing, there was an abnormal pop coming from the vehicle. In addition, the contact stated that while driving at an undisclosed speed, the steering wheel independently turned to the left. Upon further inspection, the contact's husband noticed that there was a bolt that was loosened on the driver’s side of the steering gearbox. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a hairline fracture on the subframe due to rust. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was not available.

Mileage: 50,000

Front parking sensors always being disabled due to something. Keeps saying wipe sensors. Even after going through wash bays. Tailgate has been opening on its own multiple times while driving, while going through car wash, and just sitting still. Try to close it, and it pops back open instantly. Have to do this several times and hope it stays closed. Now the tailgate won't open at all via the handle. You must use the remote or in cab button. What's annoying and dangerous is it opening while hauling items and it opens with out you knowing driving down the road. I have lost items on the highway a few times. Furthermore, the fact that there is no warning device on the dash to indicate it's open is a very serious issue. With these electronic tailgates, it should be a standard that there is a open gate indicator to warn drivers. It's there for every other door, why not the bed door?

My tailgate opened while driving a couple times. But now the tailgate won't open.

Rear window mass water leak. Ram currently has a recall for certain models leaking rear window (spoke to Ram and my vehicle does not fall under the recall). There is also a class action lawsuit regarding the leaking rear windows on Ram. My concern is an electrical fire as I am driving due to the amount of water I found in the cab. As well as the mold and oder it's going to create.

The contact owns a 2019 Ram 2500. The contact stated that the rear tailgate door had become extremely difficult to close and had erroneously opened while driving. Eventually the failure had become progressively worse, and the door would no longer close securely. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V904000 (Structure). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.

Mileage: 10,000

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate unlatched and opened independently while driving. The contact stated that the tailgate failed to close securely unless slammed. Additionally, the contact stated that the tailgate occasionally failed to open for weeks at a time. There was no warning light illuminated. The dealer was notified of the failure. The contact later received notification of NHTSA Campaign Number: 22V904000 (Structure) which he related to the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90. Parts distribution disconnect.

Mileage: 90

The contact owns a 2019 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) and 21V880000 (Fuel System, Diesel) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and informed the contact that they could not order the parts for recall repairs. The contact contacted a second dealer, McConnell Chrysler Dodge Jeep Ram (1405 Healdsburg Ave, Healdsburg, CA 95448), and a third dealer Autoworld Jeep (1370 Auto Center Dr, Petaluma, CA 94952) however, the dealers failed to return the phone calls. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the tailgate failed to open as needed intermittently. The contact stated he had to press the release button on the tailgate while pushing the tailgate for the tailgate to respond. The contact related the failure to NHTSA Campaign Number: 22V904000 (Structure). The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The contact had not experienced a failure. The failure mileage was approximately 20,000. Parts distribution disconnect.

Mileage: 20,000

The contact owns a 2019 Ram 2500. The contact stated that on two separate occasions, the rear liftgate erroneously opened. The failure had occurred while driving and pulling a trailer and also while the vehicle was parked without the trailer being hauled. During the failure, body damage to the liftgate had occurred. The vehicle was taken to the local dealer who diagnosed that the electronic liftgate actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted regarding the failure. The failure mileage was 40,000.

Mileage: 40,000

The tailgate has issues closing and the supports meaning the wire that supports the tailgates when it is deployed one will have tension on it and the other is loose. The tailgate support cables are the same length. I think it has to do with the bed being worked. I have reported it to Huffines dodge dealer and they said there is no fix. The tale gate has opened when in use due to the latch / tail gate not closing correctly because of the out of square bed.

The contact owns a 2019 Ram 2500. The contact stated while attempting to enter the vehicle, the driver’s side front interior door handle failed and the contact nearly fell to the ground. The contact indicated that a plastic post piece used to bolt and secure the handle had failed. The local dealer and manufacturer were not notified of the failure. The failure mileage was 5,300.

Mileage: 5,300

THE TAIL GATE OPENED AND WAS DAMAGED WHILE TOWING A DUMP TRAILER. I KNOW THAT I SLAMMED IT SHUT, BECAUSE IT DOESN'T SHUT ALL THE WAY IF I DON'T SLAM IT.

Mileage: 12,000

HOOD VIBRATING & SHAKING @ HIGHWAY SPEEDS STOPPED TO CHECK LATCH . THE HOOD WAS LATCHED PROPERLY .

Mileage: 290

THIS IS MY SECOND SUBMITTED COMPLAINT ABOUT THE TAILGATE COMING OPEN WHILE DRIVING AND TOWING. HAVE MADE TWO COMPLAINTS TO CHRYSLER AND TAKEN TO DEALER. HOWEVER, NOTHING IS BEING DONE BECAUSE THEY DRIVE IT 10 MILES AND "CAN NOT REPLICATE". EVEN THOUGH THEY ACKNOWLEDGE EXTENSIVE RECALL HISTORY ON EARLIER MODELS FOR SAME PROBLEM. I HAVE NOW DAMAGED MY TRUCK WITH 5K MILES ON IT AND MY CAMPER WHEN IT CAME OPEN IN TOW.

Mileage: 5,300

OUR TAILGATE HAS OPENED ON ITS OWN 4 TIMES WHILE WE WERE DRIVING SINCE WE HAVE OWNED THE VEHICLE. IT ALSO HAS SHOWN A NOTIFICATION ON THE DASH THAT THE TAILGATE IS OPEN, BUT WHEN CHECKED IT IS CLOSED. I HAVE A VIDEO OF THIS, BUT I DON'T KNOW IF I CAN UPLOAD IT. WE BOUGHT THE VEHICLE IN LATE 2019 AND THE FIRST EVENT WAS IN MARCH 2020, AND IT CAUSED SCRATCHES ON THE PLASTIC TOP PART OF THE TAILGATE, AS IT HIT THE TONGUE JACK OF OUR CAMPER. THE FIRST TIME, WE THOUGHT MAYBE WE HADN'T CLOSED IT HARD ENOUGH, SO WE HAVE ALWAYS MADE A POINT TO MAKE SURE IT WAS SHUT TIGHT. THE SECOND TIME WAS ON MARCH 14, 2020. THE THIRD TIME WAS JUNE 20, 2020 AND IT CAUSED DAMAGE TO OUR TAILGATE. WE WERE IN A PARKING LOT MAKING A TURN AND THE TAILGATE OPENED, HITTING THE PROPANE TANK OF OUR TOW BEHIND CAMPER. IT DENTED THE TAILGATE AND DAMAGED THE PROPANE TANK. I HAPPENED AGAIN ON JULY 18, 2020. IT OPENS ON ITS OWN, AND IT IS INTERMITTENT. I KNOW THAT IT HAPPENED ONCE WHEN WE WERE TURNING AND DRIVING UNDER 10 MPH, BECAUSE THAT IS WHEN/WHY THE BODY DAMAGE HAPPENED. THIS CREATES AN EXTREMELY UNSAFE CONDITION AS WELL BECAUSE SOMETHING COULD FALL FROM OUR TRUCK BED IF THE TAILGATE OPENS WHILE WE ARE DRIVING ON A HIGHWAY, POSSIBLY KILLING SOMEONE OR CAUSING AN ACCIDENT. WE HAVE REPORTED IT TO CHRYSLER TWICE (MOST RECENT CASE NUMBER 76765917). WE HAVE TAKEN IT IN TWICE TO THE DEALER AFTER IT HAPPENED (MOST RECENTLY ON 7/22/2020). AND THEY CANNOT REPLICATE IT SO NOTHING HAS BEEN DONE. CHRYSLER ADVISED ME TO CONTACT CORPORATE VIA LETTER.

Mileage: 5,400

WELL DRIVING DOWN THE INNER STATE AT 65 MILES AN HOUR A FRAME SNAPPED AND THE DRIVE TRAIN AND AXEL FELL OUT TRUCK VEERED TO THE LEFT IN CONSEQUENTLY I HIT THE GUARD RAIL THIS HAPPENED AND A DRY FLAT STRAIGHT INTERSTATE I -20I MILE MARKER NUMBER 4 IN NORTH AUGUSTA SOUTH CAROLINA THE MECHANIC THAT TOWED THE TRUCK SAID THIS HAPPENED DUE TO A MANUFACTURER'S DEFECT THE TRUCK ONLY HAD 6000 MILES ON IT.*DT*JB*DT*DT*JB*DT*JB*DT THE CONSUMER STATED THAT THE VEHICLE IS UNDER INSPECTION BY THE MANUFACTURER. *AS*DT*DT*DT*DT *TR*AS*DT*DT*DT *TR*DT THE CONSUMER PROVIDED PHOTOS. *TR*DT *TR*DT

Mileage: 6,000

TRUCK HAS 5000 MILES ON IT. TWICE NOW THE TAILGATE HAS COME OPEN WHILE TRAVELING. YESTERDAY 6/22/20, I GOT HOME FROM TRAVEL TOWING CAMPER, AND UNLOADED BACK OF TRUCK. CLOSED TAILGATE AND DOUBLE CHECKED IT TO MAKE SURE IT WAS CLOSED, DO THIS NOW AFTER FIRST TIME. TOWED CAMPER TO STORAGE AND WHILE MAKING TURN IN STORAGE AREA TAILGATE HAD OPENED ON TRIP AND HIT CAMPER CAUSING DAMAGE TO TAILGATE AND CAMPER. *TR

Mileage: 5,000

RAMBOX LID APPLIQUES KEEP DE-LAMINATING, EVEN AFTER NEW TAPE AND ADHESIVE PROMOTER IS APPLIED BY DEALER, PER RECALL. 4TH TIME AT THE DEALER FOR THIS ISSUE. THE FOAM TAPE IS NOT ADHERING DUE TO THE CURVE OF THE PANEL. *TR

Mileage: 1,700

FRONT CAB IS NOT ALIGNED STRAIGHT WITH BED.. LOOKS LIKE CAB OR BED IS SHIFTED. *TR

Mileage: 1,000

HOOD VIBRATES AND LIFTS LIKE IT'S GOING TO COME OFF

Mileage: 1,500

THE HOOD OF THE VEHICLE MOVES AROUND SUBSTANTIALLY IN TURBULENT AIR ON THE HIGHWAY. IT LOOKS LIKE IT IS COMING LOOSE, BUT IT ISN'T. FOR INSTANCE FOLLOWING A SEMI, OR IN WINDY CONDITIONS. THE DATE ON THIS FORM IS RANDOM BECAUSE IT HAPPENS ALL THE TIME.

Mileage: 3,500

TL* THE CONTACT OWNS A 2019 RAM 2500. THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS AND COMING TO A STOP, THE REAR TAILGATE OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT EXITED THE VEHICLE AND CLOSED THE TAILGATE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TAILGATE WAS OUT OF ALIGNMENT BUT, REFUSED TO PROVIDE THE REPAIR BECAUSE THE VEHICLE WAS NOT PURCHASED FROM THE DEALER. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,036.

Mileage: 43,036

BODY MOUNTS KEEP GOING BAD. STARTED MAKING FAINT NOISES AT 2000 MILES AND COULDNT DIAGNOSE. 8000 MILES WAS DETERMINED IT WAS THE BODY MOUNTS AND HAD TO REPLACE WILL ALL UPDATED MOUNTS. 9000 MILES NOISE AND CLUNKS FROM BODY MOUNTS ARE BACK.

Mileage: 8,000

TL* THE CONTACT OWNS A 2019 RAM 2500. THE CONTACT PURCHASED THE VEHICLE FROM BRANDON DODGE ON BROADWAY (5600 S BROADWAY, LITTLETON, CO 80121, (303) 794-4205). WHILE DRIVING 45 MPH, TEN MILES AWAY FROM THE DEALER, THE DRIVER NOTICED THROUGH THE REARVIEW MIRROR THAT THE TAILGATE OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND CLOSED THE LIFTGATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000