2021 RAM 3500 Unknown Or Other Problems

Both front ball joints wore out at 20,000 miles The 3rd break light leaks into the cab at 26,000 miles & won't be warrantied even though there's an active recall for our same truck, same part just different model

Both front ball joints wore out at 20,000 miles The 3rd break light leaks into the cab at 26,000 miles & won't be warrantied even though there's an active recall for our same truck, same part just different model

While driving my truck I noticed my mpg gauge was showing 0 mpg. Then I realized my "miles to go" gauge was reading "low" even though I had plenty of fuel in the tank and my fuel gauge was showing 3/4 full. Even though I use my truck as a commercial vehicle, and drive coast to coast, I was luckily only a couple hours from home, so I kept driving to try to make it home. I did make it home, but during that time, my "check engine light came on along with my "low fuel warning" light. I also realized during that time that my odometer had stopped working. It wasn't showing any numbers at all. When I got home, I checked online to see if anyone else had heard of this problem, or how to fix it. That's when I realized just how common this problem is. Even though my truck is used in the US and my mileage is calculated in miles, the odometer is programmed to stop working at 1,000,000 kilometers, which is 621,369 miles. Who would know or expect this to happen? I called several independent garages, all of which refused to attempt to fix an odometer problem because of the legal implications. I then called several Ram dealers who all told me they had never heard of this and would have to call FCA for advice on how to fix it. After two days of waiting, my local dealer called me back and said they could give me an appt a week later to diagnose the problem with my truck. They said FCA knows about the problem, but to fix it, it has to have a new gauge cluster installed. Nobody I talked to was able to tell me if the truck was safe to drive or why Ram wasn't warning owners of this problem when their trucks reached such an odd number of miles. When they replace the odometer, it will start over again at 0 miles and a sticker in the door jamb stating that the odometer was replaced at 621,369 miles, as if anyone would think to look in the door jamb for this sticker. The reason so few other drivers are going through this problem is because they are buying an OBD reader and resetting it.

While driving my truck I noticed my mpg gauge was showing 0 mpg. Then I realized my "miles to go" gauge was reading "low" even though I had plenty of fuel in the tank and my fuel gauge was showing 3/4 full. Even though I use my truck as a commercial vehicle, and drive coast to coast, I was luckily only a couple hours from home, so I kept driving to try to make it home. I did make it home, but during that time, my "check engine light came on along with my "low fuel warning" light. I also realized during that time that my odometer had stopped working. It wasn't showing any numbers at all. When I got home, I checked online to see if anyone else had heard of this problem, or how to fix it. That's when I realized just how common this problem is. Even though my truck is used in the US and my mileage is calculated in miles, the odometer is programmed to stop working at 1,000,000 kilometers, which is 621,369 miles. Who would know or expect this to happen? I called several independent garages, all of which refused to attempt to fix an odometer problem because of the legal implications. I then called several Ram dealers who all told me they had never heard of this and would have to call FCA for advice on how to fix it. After two days of waiting, my local dealer called me back and said they could give me an appt a week later to diagnose the problem with my truck. They said FCA knows about the problem, but to fix it, it has to have a new gauge cluster installed. Nobody I talked to was able to tell me if the truck was safe to drive or why Ram wasn't warning owners of this problem when their trucks reached such an odd number of miles. When they replace the odometer, it will start over again at 0 miles and a sticker in the door jamb stating that the odometer was replaced at 621,369 miles, as if anyone would think to look in the door jamb for this sticker. The reason so few other drivers are going through this problem is because they are buying an OBD reader and resetting it.

2021 Dodge Ram drivers side A-pillar handle is detaching due to failing plastic clips

2021 Dodge Ram drivers side A-pillar handle is detaching due to failing plastic clips

Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents

Left blinker does not cancel after left turn 60% of the time causing other vehicles to pull out in front of me almost causing accidents

On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] while I was driving in Reno Nevada with the truck without warning smoke started to come out of the hood, fluid was coming out from under truck, fire department came made sure fire was extinguished, vehicle towed to Dolan Dodge Ram Fiat in Reno Nevada. It was determined that the fire was caused but the recall issues, case was opened with Ram and as of today 5/13/2024 Ram has not repaired the truck and the dealership has told me that the Manufacturer has yet to respond or communicate with them. This coming July it will be one year since the incident, I have loss income, and I have continued to make payments to the bank on the truck, I contacted Ram directly where they had to open a new can but no resolution given. Per the dealer they tell me that they have the parts but they can't fix until the manufacturer tells them to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle

Interior grab handle came off, very important in loading older and handicapped people, may cause them to fall out of vehicle

I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.

I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.

On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.

On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.

MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.

MY BRAND NEW 2021 RAM 3500 LIMITED LONGHORN, SUDDENLY STOPPED RUNNING AT AROUND 70 MILES. THIS HAPPENED ON I-84 BETWEEN CALDWELL, ID AND BAKER CITY, OR ON 19 JAN 2021 AROUND 9:00PM. ROADSIDE FAILED TWICE AT GETTING US TOWED TO SAFETY. THE 1ST TOWING COMPANY CALLED TO SAY HE DECLINED THE SERVICE AND WAS SURPRISED THAT THEY BOOKED HIM ANYWAY. THE 2ND ONE INFORMED US THEY HAD TO DECLINE THE SERVICE BECAUSE ROADSIDE ASSISTANCE WOULD NOT PAY A FAIR PRICE. BY THEN WE, THE TRUCK, AND OUR TRAILER WAITED ON THE INTERSTATE FOR 4 HOURS IN PITCH DARK AND VERY COLD WEATHER. WE WERE ABLE TO FIND AND PAY A TOWING COMPANY OURSELVES. THE DEALERSHIP INVESTIGATED THE NEXT DAY AND INFORMED US THE VEHICLE STOPPED BECAUSE IT WAS OUT OF FUEL. THE FLOAT OR THE PART THAT DETECTS FUEL LEVEL WAS STUCK IN BETWEEN WIRES OF THE FUEL PUMP. THE DEALERSHIP APPARENTLY DID NOT PUT FUEL ON THE CAR AND WE DID NOT NOTICE BECAUSE THE CAR WAS INDICATING A FULL TANK. THE CAR ALSO DID NOT DIAGNOSE THE PROBLEM PROPERLY, INDICATING "DEF FAULT" BEFORE IT DIED. I AM CONCERNED ABOUT THE SAFETY OF RAM VEHICLES AND THEIR SERVICES. A RAM 3500'S PURPOSE IS TO TOW HEAVY TRAILERS AND EXPECTED TO BE REALIABLE IN EXTREME ROAD CONDITIONS. THE BRAND NEW ONE WE BOUGHT COSTS $80,000+ AND IS THEIR HIGH END TRIM. HOWEVER THE CAR COMPANY AND/OR THEIR DEALERSHIP SEEM TO THINK THAT MISTAKES LIKE THIS ARE ACCEPTABLE/EXPECTED EVEN THOUGH THEY HAVE HIGH POTENTIAL TO LEAD TO ACCIDENTS. THEY REFUSED TO TAKE THE CAR BACK BECAUSE IT WOULD CAUSE THEM TO LOSE MONEY AND I AM BOUND BY THE CONTRACT. ACCORDING TO THE LEMON LAW, THE CAR NEEDS TO BREAK DOWN TWICE BEFORE I CAN BE PROTECTED. THE CULTURE OF ACCEPTING LOW STANDARDS, ZERO CULPABILITY, INADEQUATE QUALITY CONTROL SYSTEMS, AND INCOMPETENT ROADSIDE ASSISTANCE ARE A DANGEROUS COMBINATION THAT COULD LEAD TO LOSS OF LIVES AND TRAFFIC INCONVENIENCES.