2011 RAM 5500 Steering Problems

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000(STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27. *TR

LEFT SIDE TIE ROD END BROKE OFF AND FELL TO THE GROUND. THIS OCCURRED IN OUR PARKING LOT AS THE TRUCK PULLED IN AT THE END OF THE DAY. THANKFULLY IT DIDN'T HAPPEN WHILE HE WAS DRIVING. THIS IS A HUGE SAFETY HAZARD!!!

Mileage: 53,825

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE STEERING BOX WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 60.

Mileage: 60

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL NOISE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE TIE ROD WAS FRACTURED DUE TO A SHEERED OUTER BOLT JOINT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,908.

Mileage: 16,908

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A SUDDEN LOSS OF STEERING POWER WITHOUT WARNING. THE CONTACT WAS A INDEPENDENT MECHANIC WHERE HE DIAGNOSED THAT THE LEFT OUTER TIE ROD WAS CORRODED AND CAUSED THE STEERING CYLINDER TO BEND. AS A RESULT, THE LEFT OUTER TIE ROD AND THE STEERING CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V657000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 47,621.

Mileage: 47,621

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A LOUD CLUNKING SOUND FROM THE DRIVER'S SIDE OF THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT THE DRIVER SIDE TIE ROD END WAS FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE MANUFACTURER'S RECALL FOR THE TIE ROD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 22,775. UPDATED 9/10/13 *CN THE CONSUMER STATED THE VEHICLE ALSO HAD EXCESSIVE FRONT TIRE WEAR. NEW STEERING TIRES WERE INSTALLED 3 TIMES IN A SPAN OF 2 YEARS. THERE WERE 23,00 MILES ON THE VEHICLE. UPDATED 9/13/2013*JS

Mileage: 20,000

DRIVER WAS TRAVELING EAST ON NICHOLSON LANE, SLOWED TO MAKE A LEFT TURN ONTO NEBEL ST. AT WHICH TIME HE WAS TRAVELING 10 MPH OR LESS. THE DRIVER MADE THE TURN AND LOST STEERING ON THE 2011 DODGE RAM 5500 AND WENT INTO THE ONCOMING LANE OF TRAFFIC ON NEBEL ST. STRIKING 3 VEHICLES. THE ACCIDENT INVESTIGATOR DETERMINED THE ACCIDENT TO BE A MECHANICAL FAILURE. A CHRYSLER REPRESENTATIVE SAID IT WAS NOT. THIS IS THE SECOND 2011 DODGE RAM 5500 THAT HAS HAD THE SAME FAILURE. BOTH RESULTING IN AN ACCIDENT. THIS ACCIDENT INVOLVED OTHER PEOPLE AND PROPERTY. I HAVE FULL DOCUMENTATION ON THE PREVIOUS ACCIDENT WHICH HAPPENED IN 2011 ON A VEHICLE WITH VIN: [XXX] WHICH HAD APPROXIMATELY 65,000 MILES AT THE TIME OF THE INCIDENT. I BEGGED CHRYSLER TO LOOK INTO THE PROBLEM THEN, THEY DENIED ANY FAULTY PARTS AND CLAIMED THE DAMAGE WAS A RESULT OF THE ACCIDENT. I HAVE NOT TOUCHED THE TRUCK SINCE THE INCIDENT THAT OCCURRED ON 2/1/2013. PLEASE CONTACT ME SO WE CAN STOP ANY FURTHER INJURY AND OR PROPERTY DAMAGE. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION TO THIS MATTER. UPDATED 3/28/13 *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 05/09/2013 *JS

Mileage: 172,448

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE HEARD A LOUD CLUNKING SOUND. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TIE ROD HAD FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE MANUFACTURER'S RECALL FOR THE TIE ROD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE TIE ROD HAD FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD REVIEW HIS CASE AND CONTACT HIM BACK AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,000.

Mileage: 46,000