2017 RAM PROMASTER Power Train Problems

I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed. In the beginning I had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lower Chrysler representative, who then had me talk to her supervisor. This representative said that there was no forwarding phone contact number for their complaint department and she gave me an address with a US mail PO Box for Chrysler in Auburn Hills, MI. No transmission should go out at 37,000 miles. My dealer is charging me $9000 USD for the transmission repair! A review of social media (Facebook) by various ProMaster owners has lead me to contact you. Groups on Facebook such as ProMaster Owners and Roadtrek ProMaster Class B RV owners have complained about transmissions going out. From what I understand, Chrysler has recalled vehicles from 2019 model years up through maybe 2023, for transmission issues. Why the 2018 model year was not included is beyond me. It is also my understanding that Chrysler is now building a completely new transmission for vehicles built since the current model year. Previous owners like me will have to settle fro re-manufactured transmissions from Chrysler. I am sure the NHTSB has been contacted by people like me. There are hundreds of us with transmission issues which can be considered driving safety issues.

Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.

Catastrophic flywheel failure. Small noise turned to large noise in a day.

The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!

RECALL NHTSA # 19V-818 COOLING FAN MODULE CAN FAIL CAUSING VEHICLE FIRE. RECALL NHTSA # 20V-036 SHIFTER CABLE. UNINTENDED VEHICLE MOVEMENT WHICH CAN CAUSE A CRASH. DEALER AND DODGE ARE NOT WILLING TO CORRECT THE ABOVE. I AM CONCERNED ABOUT SAFE OPERATION OF MY VEHICLE

2017 RAM PROMASTER 3500. CONSUMER WRITES IN REGARDS TO TWO NHTSA SAFETY RECALLS 20V-036 AND 19V-818. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIRS. *JS

RECALL NUMBERS W00 AND VB2 FROM FCA HAVE NOT BEEN REPAIRED IN A TIMELY MANNER. THE RECALL LISTED VB2 IS OF PARTICULAR CONCERN AS "A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE THE VEHICLE, AS WELL AS PROPERTY DAMAGE" . I HAVE CONTACTED FCA AND THE DEALERSHIP NUMEROUS TIMES AND THEY HAVE NOT YET GIVEN ME NOTICE AS TO WHEN THE CAR MAY BE FIXED. ADDITIONALLY THEY ARE NOT OFFERING ME RENTAL CAR SO I CAN SAFELY DRIVE AS I FEEL UNSAFE DRIVING THIS VEHICLE. IN CALIFORNIA THE LEMON LAWS CAN BE USED AFTER 2 INSTANCES OF REPAIRS, THIS WILL BE THE 3RD REPAIR NEEDED FOR THIS VEHICLE. I HAVE TRIED TO BE PATIENT BUT AS YOU CAN SEE ITS BEEN OVER 5 MONTHS SINCE THE FIRST RECALL AND 2 MONTHS SINCE THE SECOND RECALL. I AM CURRENTLY DRIVING THE CAR AS NEEDED TO GROCERY SHOP AND NEVER GOING OUT OF TOWN AS THE RISK OF BREAK DOWN OR FIRE, ESPECIALLY FOR THE A/C COOLING UNIT, IS TOO GREAT ESPECIALLY WITH THE SUMMER MONTHS HERE IN CALIFORNIA ALREADY STARTED. *TR

Mileage: 24,682

2 RECALLS W00 AND VB2... NO ACTION TAKEN AND NO DATES FOR REMEDY. THEY GIVE ZERO INFORMATION. CANNOT SELL VEHICLE AND DANGEROUS TO USE. WILL NOT TELL YOU HOW LONG ISSUE HAS BEEN PENDING

HAVE RECEIVED 2 RECALLS FROM FCA (VB2: ENGINE COOLING FAN MAY SEIZE LEADING TO VEHICLE FIRE AND W00: TRANSMISSION SHIFTER CABLE MAY SEPARATE, DISCONNECTING SHIFTER FROM TRANSMISSION RESULTING IN INABILITY TO SHIFT TRANSMISSION). THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE AND REMEDY AVAILABILITY IS UNKNOWN.

WE HAVE HAD TWO MAJOR TRANSMISSION REBUILD. FIRST TIME, ON 11/30/18 WAS DRIVING AND BIG NOISE AND TRANSMISSION QUIT WORKING PROPERLY. IT WAS TOWED TO TRANS-KING TRANSMISSION SHOP. IT WAS FIXED ON 1-15-2019 AND COST ME $4096.04 THE SECOND OCCURRENCE WAS AGAIN BIG NOISE AND TRANSMISSION WOULDN'T WORK. ON 2/21/2020 HAD IT TOWED TO SAME TRANSMISSION SHOP BECAUSE IT WAS STILL UNDER THEIR WARRANTY OF 3 YEARS OR 100,000 MILES. THEY FIXED IT UNDER WARRANTY - NO COST TO ME - AND ALSO HAD TO FIX RADIATOR. THE TRANSMISSION SHOP RESEARCHED THIS PROMASTER 2500 AND FOUND THAT IT HAS A MINIVAN TRANSMISSION BUT A TRUCK CHASSIS. THE FLYWHEEL WAS DESTROYED BOTH TIMES. TRANS-KING TRANSMISSIONS WILL NOT PAY FOR THIS PROBLEM AGAIN. PLEASE SEE BOTH INVOICES I HAVE ATTACHED AND READ THE PRINTED VEHICLE INSPECTION FORM ON HOW CHRYSLER NEEDS TO DEAL WITH THIS PROBLEM. ADDITIONALLY, WE HAVE HAD 3 CRACKED WINDSHIELDS (FREEWAY DRIVING ONLY), AND SEVERAL HEADLIGHTS HAVE GONE OUT. WE GOTTA DUMP THIS DOG, I STILL OWE A LOT OF MONEY ON IT. PLEASE CONTACT THE CONTACT PERSON AT TRANS-KING - HE WILL REMEMBER THIS VEHICLE QUITE WELL.

Mileage: 128,270

SUDDEN AND COMPLETE LOSS OF THE TRANSMISSION WHILE ON THE INTERSTATE GOING 65 MPH. NO WARNING. FORTUNATELY WAS ABLE TO COAST TO A STOP ON AN EXIT RAMP. COULD HAVE CAUSED A SERIOUS ACCIDENT. VEHICLE HAD 40,751 MILES. REPAIR COVERED UNDER WARRANTY. THERE SHOULD HAVE BEEN A RECALL FOR THIS. OTHERS HAVE HAD THE SAME ISSUE.

Mileage: 40,751

WHEN SHIFTING FROM PARK TO DRIVE, AFTER STARTING VEHICLE THAT HAS BEEN OFF FOR HOURS, THE TRUCK WILL ABRUPTLY LURCH FORWARD AND BE RESISTANT TO BRAKING. ONLY WAY TO SETTLE IT DOWN IS SHIFTING INTO NEUTRAL. THIS HAS HAPPENED ABOUT 5 TIMES SINCE I'VE OWNED IT. BOUGHT IT AT 13,000 MI. IT'S NOW AT 25,000 MI.

Mileage: 25,000

WHEN THE VEHICLE IS BEING DRIVEN ON A ROAD AT POSTED SPEED LIMITS AND THE VEHICLE IS TRAVELING DOWNHILL THE AUTOMATIC TRANSMISSION WILL OFTEN DOWNSHIFT TWO GEARS CAUSING THE ENGINE TO OVER REV UNCONTROLLABLY OFTEN TO 4000 REVOLUTIONS PER MINUTE. FURTHERMORE, THE AUTOMATIC TRANSMISSION WILL NOT SHIFT TO A HIGHER GEAR DURING THIS TIME UNLESS THE DRIVER ACCELERATES HARD WHILE ALREADY BEING IN A SITUATION OF OVER REVVING THE ENGINE. THE AUTOMATIC TRANSMISSION WILL NOT RESPOND TO MANUALLY SELECTED GEAR SHIFTS DURING THESE "OVER REVVING" EVENTS. THE AUTOMATIC TRANSMISSION WILL EVENTUALLY UP SHIFT AFTER SEVERAL SECONDS OF EXCESSIVE REVVING AND ENGINE SPEED WILL BECOME NORMAL AGAIN ONCE THE VEHICLE IS TRAVELING ON A FLATTER ROADWAY. THESE "OVER REVVING" EVENTS CAN HAPPEN SEVERAL TIMES TRAVELLING DOWN A LONG INCLINE AND ONLY HAPPEN WHILE GOING DOWNHILL. THESE "OVER REVVING" EVENTS, WHERE THE AUTOMATIC TRANSMISSION UNNECESSARILY DOWNSHIFT SEVERAL GEARS WHILE TRAVELING AT POSTED SPEED LIMITS ARE EXTREMELY DANGEROUS. THE VEHICLE AT TIMES HAS BECOME UNSTABLE DUE TO ENGINE BRAKING, ON ROADS WITH WINTRY AND WET ROAD CONDITIONS. SEVERAL DRIVERS OF THESE VEHICLES HAVE EXPERIENCED SIMILAR EVENTS.

Mileage: 24,000

AT 64000 MILES MY TRANSMISSION WENT OUT ON MY 1500 PROMASTER VAN I HAD MINIMAL WEIGHT IN IT .

Mileage: 64,563