2021 RAM PROMASTER Back Over Prevention Problems

The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received for NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact made several calls to the local dealer but was advised that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 59,000.

Mileage: 59,000

The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ram Promaster 1500. The contact stated that while reversing, the rear-view camera displayed a dim image, impairing the view of driver. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, parts were not yet available. The contact stated that because of the failure, the contact was involved in two minor crashes while reversing. The contact was excited to learn about the recall; however, the parts were not yet available. The contact stated that the manufacturer needed to take accountability and provide the parts for the repair. The manufacturer was made aware of the failure, and a case was filed, and the complaint was escalated. The failure mileage was approximately 15,000.

Mileage: 15,000

The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure). The contact called an unknown local dealer and was referred to a Dodge dealer for assistance. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle and the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The failure mileage was approximately 14,272.

Mileage: 14,272

Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.

Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.

The contact owns a 2021 Ram ProMaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that while in reverse on several occasions, the rear-view camera failed to activate, and the instrument panel was black. The vehicle was taken to the same dealer on several occasions and the security gateway module was replaced. The vehicle was repaired twice however, the failure reoccurred. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 3,000.

Mileage: 3,000

There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue, but is not covered under the recall.

I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.

The contact owns a 2021 Ram Promaster 2500. The contact stated that while parking the vehicle, the back-over prevention camera failed to operate as needed. The vehicle was turned off and restarted. The vehicle was diagnosed by the dealer and the failure was stated as a manufacturer’s defect. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.

Mileage: 34,000