Recall 17V272000
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
Safety Consequence
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2013 | FREIGHTLINER | SPRINTER 2500 |
| 2013 | FREIGHTLINER | SPRINTER 3500 |
| 2014 | FREIGHTLINER | SPRINTER 2500 |
| 2014 | FREIGHTLINER | SPRINTER 3500 |
| 2016 | MERCEDES BENZ | METRIS |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.