Recall 19V787000

COMMUNICATION

Report Date
20191101
Component
COMMUNICATION
Affected Vehicles
165 models

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Affected Vehicles

Year Make Model
2013 MERCEDES BENZ AMG C63
2013 MERCEDES BENZ AMG E63S
2013 MERCEDES BENZ AMG ML63
2013 MERCEDES BENZ AMG SLK55
2013 MERCEDES BENZ C250
2013 MERCEDES BENZ C300
2013 MERCEDES BENZ C350
2013 MERCEDES BENZ CLS550
2013 MERCEDES BENZ CLS63
2013 MERCEDES BENZ E350
2013 MERCEDES BENZ E400 HYBRID
2013 MERCEDES BENZ E550
2013 MERCEDES BENZ E63
2013 MERCEDES BENZ G550
2013 MERCEDES BENZ G63
2013 MERCEDES BENZ GL350
2013 MERCEDES BENZ GL450
2013 MERCEDES BENZ GL550
2013 MERCEDES BENZ GL63
2013 MERCEDES BENZ GLK250
2013 MERCEDES BENZ GLK350
2013 MERCEDES BENZ ML350
2013 MERCEDES BENZ ML550
2013 MERCEDES BENZ SL550
2013 MERCEDES BENZ SL63
2013 MERCEDES BENZ SL65
2013 MERCEDES BENZ SLK250
2013 MERCEDES BENZ SLK350
2014 MERCEDES BENZ AMG C63
2014 MERCEDES BENZ AMG CLA45
2014 MERCEDES BENZ AMG E63S
2014 MERCEDES BENZ AMG ML63
2014 MERCEDES BENZ B 250E
2014 MERCEDES BENZ B-CLASS ELECTRIC
2014 MERCEDES BENZ C250
2014 MERCEDES BENZ C300
2014 MERCEDES BENZ C350
2014 MERCEDES BENZ CLA250
2014 MERCEDES BENZ CLS550
2014 MERCEDES BENZ CLS63
2014 MERCEDES BENZ CLS63S
2014 MERCEDES BENZ E250
2014 MERCEDES BENZ E350
2014 MERCEDES BENZ E400 HYBRID
2014 MERCEDES BENZ E550
2014 MERCEDES BENZ E63
2014 MERCEDES BENZ G550
2014 MERCEDES BENZ G63
2014 MERCEDES BENZ GL350
2014 MERCEDES BENZ GL450
2014 MERCEDES BENZ GL550
2014 MERCEDES BENZ GL63
2014 MERCEDES BENZ GLK250
2014 MERCEDES BENZ GLK350
2014 MERCEDES BENZ ML350
2014 MERCEDES BENZ ML550
2014 MERCEDES BENZ S550
2014 MERCEDES BENZ S63
2014 MERCEDES BENZ SL550
2014 MERCEDES BENZ SL63
2014 MERCEDES BENZ SL65
2014 MERCEDES BENZ SLK250
2014 MERCEDES BENZ SLK350
2014 MERCEDES BENZ SLK55
2015 MERCEDES BENZ AMG C63
2015 MERCEDES BENZ AMG C63S
2015 MERCEDES BENZ AMG CLA45
2015 MERCEDES BENZ AMG E63S
2015 MERCEDES BENZ AMG GLA45
2015 MERCEDES BENZ AMG ML63
2015 MERCEDES BENZ AMG S65
2015 MERCEDES BENZ AMG SLK55
2015 MERCEDES BENZ B 250E
2015 MERCEDES BENZ B-CLASS ELECTRIC
2015 MERCEDES BENZ C250
2015 MERCEDES BENZ C300
2015 MERCEDES BENZ C350
2015 MERCEDES BENZ C400
2015 MERCEDES BENZ CLA250
2015 MERCEDES BENZ CLS400
2015 MERCEDES BENZ CLS550
2015 MERCEDES BENZ CLS63S
2015 MERCEDES BENZ E250
2015 MERCEDES BENZ E350
2015 MERCEDES BENZ E400
2015 MERCEDES BENZ E400 HYBRID
2015 MERCEDES BENZ E550
2015 MERCEDES BENZ E63
2015 MERCEDES BENZ G550
2015 MERCEDES BENZ G63
2015 MERCEDES BENZ GL350
2015 MERCEDES BENZ GL450
2015 MERCEDES BENZ GL550
2015 MERCEDES BENZ GL63
2015 MERCEDES BENZ GLA 250
2015 MERCEDES BENZ GLK250
2015 MERCEDES BENZ GLK350
2015 MERCEDES BENZ ML250
2015 MERCEDES BENZ ML350
2015 MERCEDES BENZ ML400
2015 MERCEDES BENZ S550
2015 MERCEDES BENZ S550 4MATIC
2015 MERCEDES BENZ S550E
2015 MERCEDES BENZ S600
2015 MERCEDES BENZ S63
2015 MERCEDES BENZ SL400
2015 MERCEDES BENZ SL550
2015 MERCEDES BENZ SL63
2015 MERCEDES BENZ SL65
2015 MERCEDES BENZ SLK250
2015 MERCEDES BENZ SLK350
2016 MERCEDES BENZ AMG C63
2016 MERCEDES BENZ AMG C63S
2016 MERCEDES BENZ AMG CLA45
2016 MERCEDES BENZ AMG G65
2016 MERCEDES BENZ AMG GLA45
2016 MERCEDES BENZ AMG GLE63
2016 MERCEDES BENZ AMG GT S
2016 MERCEDES BENZ AMG S65
2016 MERCEDES BENZ AMG SL63
2016 MERCEDES BENZ B 250E
2016 MERCEDES BENZ C300
2016 MERCEDES BENZ C350E
2016 MERCEDES BENZ C450
2016 MERCEDES BENZ CLA250
2016 MERCEDES BENZ CLS 400
2016 MERCEDES BENZ CLS 550
2016 MERCEDES BENZ CLS 63S
2016 MERCEDES BENZ E250
2016 MERCEDES BENZ E350
2016 MERCEDES BENZ E400
2016 MERCEDES BENZ E550
2016 MERCEDES BENZ E63
2016 MERCEDES BENZ G550
2016 MERCEDES BENZ G63
2016 MERCEDES BENZ GL350
2016 MERCEDES BENZ GL450
2016 MERCEDES BENZ GL550
2016 MERCEDES BENZ GL63
2016 MERCEDES BENZ GLA 250
2016 MERCEDES BENZ GLC300
2016 MERCEDES BENZ GLE300D
2016 MERCEDES BENZ GLE350
2016 MERCEDES BENZ GLE400
2016 MERCEDES BENZ GLE450
2016 MERCEDES BENZ GLE550E
2016 MERCEDES BENZ GLE63S
2016 MERCEDES BENZ S550
2016 MERCEDES BENZ S550 4MATIC
2016 MERCEDES BENZ S600
2016 MERCEDES BENZ S63
2016 MERCEDES BENZ SL400
2016 MERCEDES BENZ SL550
2016 MERCEDES BENZ SLK300
2016 MERCEDES BENZ SLK350
2016 MERCEDES BENZ SLK55 AMG
2017 MERCEDES BENZ AMG GLS63
2017 MERCEDES BENZ AMG GT
2017 MERCEDES BENZ AMG GT S
2017 MERCEDES BENZ C300
2017 MERCEDES BENZ C63S AMG
2017 MERCEDES BENZ GLS450
2017 MERCEDES BENZ GLS550
2017 MERCEDES BENZ S550
2017 MERCEDES BENZ S63

Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.