Recall 19V787000
COMMUNICATION
Report Date
20191101
Component
COMMUNICATION
Affected Vehicles
165 models
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Safety Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2013 | MERCEDES BENZ | AMG C63 |
| 2013 | MERCEDES BENZ | AMG E63S |
| 2013 | MERCEDES BENZ | AMG ML63 |
| 2013 | MERCEDES BENZ | AMG SLK55 |
| 2013 | MERCEDES BENZ | C250 |
| 2013 | MERCEDES BENZ | C300 |
| 2013 | MERCEDES BENZ | C350 |
| 2013 | MERCEDES BENZ | CLS550 |
| 2013 | MERCEDES BENZ | CLS63 |
| 2013 | MERCEDES BENZ | E350 |
| 2013 | MERCEDES BENZ | E400 HYBRID |
| 2013 | MERCEDES BENZ | E550 |
| 2013 | MERCEDES BENZ | E63 |
| 2013 | MERCEDES BENZ | G550 |
| 2013 | MERCEDES BENZ | G63 |
| 2013 | MERCEDES BENZ | GL350 |
| 2013 | MERCEDES BENZ | GL450 |
| 2013 | MERCEDES BENZ | GL550 |
| 2013 | MERCEDES BENZ | GL63 |
| 2013 | MERCEDES BENZ | GLK250 |
| 2013 | MERCEDES BENZ | GLK350 |
| 2013 | MERCEDES BENZ | ML350 |
| 2013 | MERCEDES BENZ | ML550 |
| 2013 | MERCEDES BENZ | SL550 |
| 2013 | MERCEDES BENZ | SL63 |
| 2013 | MERCEDES BENZ | SL65 |
| 2013 | MERCEDES BENZ | SLK250 |
| 2013 | MERCEDES BENZ | SLK350 |
| 2014 | MERCEDES BENZ | AMG C63 |
| 2014 | MERCEDES BENZ | AMG CLA45 |
| 2014 | MERCEDES BENZ | AMG E63S |
| 2014 | MERCEDES BENZ | AMG ML63 |
| 2014 | MERCEDES BENZ | B 250E |
| 2014 | MERCEDES BENZ | B-CLASS ELECTRIC |
| 2014 | MERCEDES BENZ | C250 |
| 2014 | MERCEDES BENZ | C300 |
| 2014 | MERCEDES BENZ | C350 |
| 2014 | MERCEDES BENZ | CLA250 |
| 2014 | MERCEDES BENZ | CLS550 |
| 2014 | MERCEDES BENZ | CLS63 |
| 2014 | MERCEDES BENZ | CLS63S |
| 2014 | MERCEDES BENZ | E250 |
| 2014 | MERCEDES BENZ | E350 |
| 2014 | MERCEDES BENZ | E400 HYBRID |
| 2014 | MERCEDES BENZ | E550 |
| 2014 | MERCEDES BENZ | E63 |
| 2014 | MERCEDES BENZ | G550 |
| 2014 | MERCEDES BENZ | G63 |
| 2014 | MERCEDES BENZ | GL350 |
| 2014 | MERCEDES BENZ | GL450 |
| 2014 | MERCEDES BENZ | GL550 |
| 2014 | MERCEDES BENZ | GL63 |
| 2014 | MERCEDES BENZ | GLK250 |
| 2014 | MERCEDES BENZ | GLK350 |
| 2014 | MERCEDES BENZ | ML350 |
| 2014 | MERCEDES BENZ | ML550 |
| 2014 | MERCEDES BENZ | S550 |
| 2014 | MERCEDES BENZ | S63 |
| 2014 | MERCEDES BENZ | SL550 |
| 2014 | MERCEDES BENZ | SL63 |
| 2014 | MERCEDES BENZ | SL65 |
| 2014 | MERCEDES BENZ | SLK250 |
| 2014 | MERCEDES BENZ | SLK350 |
| 2014 | MERCEDES BENZ | SLK55 |
| 2015 | MERCEDES BENZ | AMG C63 |
| 2015 | MERCEDES BENZ | AMG C63S |
| 2015 | MERCEDES BENZ | AMG CLA45 |
| 2015 | MERCEDES BENZ | AMG E63S |
| 2015 | MERCEDES BENZ | AMG GLA45 |
| 2015 | MERCEDES BENZ | AMG ML63 |
| 2015 | MERCEDES BENZ | AMG S65 |
| 2015 | MERCEDES BENZ | AMG SLK55 |
| 2015 | MERCEDES BENZ | B 250E |
| 2015 | MERCEDES BENZ | B-CLASS ELECTRIC |
| 2015 | MERCEDES BENZ | C250 |
| 2015 | MERCEDES BENZ | C300 |
| 2015 | MERCEDES BENZ | C350 |
| 2015 | MERCEDES BENZ | C400 |
| 2015 | MERCEDES BENZ | CLA250 |
| 2015 | MERCEDES BENZ | CLS400 |
| 2015 | MERCEDES BENZ | CLS550 |
| 2015 | MERCEDES BENZ | CLS63S |
| 2015 | MERCEDES BENZ | E250 |
| 2015 | MERCEDES BENZ | E350 |
| 2015 | MERCEDES BENZ | E400 |
| 2015 | MERCEDES BENZ | E400 HYBRID |
| 2015 | MERCEDES BENZ | E550 |
| 2015 | MERCEDES BENZ | E63 |
| 2015 | MERCEDES BENZ | G550 |
| 2015 | MERCEDES BENZ | G63 |
| 2015 | MERCEDES BENZ | GL350 |
| 2015 | MERCEDES BENZ | GL450 |
| 2015 | MERCEDES BENZ | GL550 |
| 2015 | MERCEDES BENZ | GL63 |
| 2015 | MERCEDES BENZ | GLA 250 |
| 2015 | MERCEDES BENZ | GLK250 |
| 2015 | MERCEDES BENZ | GLK350 |
| 2015 | MERCEDES BENZ | ML250 |
| 2015 | MERCEDES BENZ | ML350 |
| 2015 | MERCEDES BENZ | ML400 |
| 2015 | MERCEDES BENZ | S550 |
| 2015 | MERCEDES BENZ | S550 4MATIC |
| 2015 | MERCEDES BENZ | S550E |
| 2015 | MERCEDES BENZ | S600 |
| 2015 | MERCEDES BENZ | S63 |
| 2015 | MERCEDES BENZ | SL400 |
| 2015 | MERCEDES BENZ | SL550 |
| 2015 | MERCEDES BENZ | SL63 |
| 2015 | MERCEDES BENZ | SL65 |
| 2015 | MERCEDES BENZ | SLK250 |
| 2015 | MERCEDES BENZ | SLK350 |
| 2016 | MERCEDES BENZ | AMG C63 |
| 2016 | MERCEDES BENZ | AMG C63S |
| 2016 | MERCEDES BENZ | AMG CLA45 |
| 2016 | MERCEDES BENZ | AMG G65 |
| 2016 | MERCEDES BENZ | AMG GLA45 |
| 2016 | MERCEDES BENZ | AMG GLE63 |
| 2016 | MERCEDES BENZ | AMG GT S |
| 2016 | MERCEDES BENZ | AMG S65 |
| 2016 | MERCEDES BENZ | AMG SL63 |
| 2016 | MERCEDES BENZ | B 250E |
| 2016 | MERCEDES BENZ | C300 |
| 2016 | MERCEDES BENZ | C350E |
| 2016 | MERCEDES BENZ | C450 |
| 2016 | MERCEDES BENZ | CLA250 |
| 2016 | MERCEDES BENZ | CLS 400 |
| 2016 | MERCEDES BENZ | CLS 550 |
| 2016 | MERCEDES BENZ | CLS 63S |
| 2016 | MERCEDES BENZ | E250 |
| 2016 | MERCEDES BENZ | E350 |
| 2016 | MERCEDES BENZ | E400 |
| 2016 | MERCEDES BENZ | E550 |
| 2016 | MERCEDES BENZ | E63 |
| 2016 | MERCEDES BENZ | G550 |
| 2016 | MERCEDES BENZ | G63 |
| 2016 | MERCEDES BENZ | GL350 |
| 2016 | MERCEDES BENZ | GL450 |
| 2016 | MERCEDES BENZ | GL550 |
| 2016 | MERCEDES BENZ | GL63 |
| 2016 | MERCEDES BENZ | GLA 250 |
| 2016 | MERCEDES BENZ | GLC300 |
| 2016 | MERCEDES BENZ | GLE300D |
| 2016 | MERCEDES BENZ | GLE350 |
| 2016 | MERCEDES BENZ | GLE400 |
| 2016 | MERCEDES BENZ | GLE450 |
| 2016 | MERCEDES BENZ | GLE550E |
| 2016 | MERCEDES BENZ | GLE63S |
| 2016 | MERCEDES BENZ | S550 |
| 2016 | MERCEDES BENZ | S550 4MATIC |
| 2016 | MERCEDES BENZ | S600 |
| 2016 | MERCEDES BENZ | S63 |
| 2016 | MERCEDES BENZ | SL400 |
| 2016 | MERCEDES BENZ | SL550 |
| 2016 | MERCEDES BENZ | SLK300 |
| 2016 | MERCEDES BENZ | SLK350 |
| 2016 | MERCEDES BENZ | SLK55 AMG |
| 2017 | MERCEDES BENZ | AMG GLS63 |
| 2017 | MERCEDES BENZ | AMG GT |
| 2017 | MERCEDES BENZ | AMG GT S |
| 2017 | MERCEDES BENZ | C300 |
| 2017 | MERCEDES BENZ | C63S AMG |
| 2017 | MERCEDES BENZ | GLS450 |
| 2017 | MERCEDES BENZ | GLS550 |
| 2017 | MERCEDES BENZ | S550 |
| 2017 | MERCEDES BENZ | S63 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.