Recall 21V055000
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2016 | MERCEDES BENZ | METRIS |
| 2017 | MERCEDES BENZ | METRIS |
| 2018 | MERCEDES BENZ | METRIS |
| 2019 | MERCEDES BENZ | METRIS |
| 2019 | MERCEDES BENZ | SPRINTER 1500 |
| 2019 | MERCEDES BENZ | SPRINTER 2500 |
| 2019 | MERCEDES BENZ | SPRINTER 3500 |
| 2019 | MERCEDES BENZ | SPRINTER 4500 |
| 2020 | MERCEDES BENZ | METRIS |
| 2020 | MERCEDES BENZ | SPRINTER 1500 |
| 2020 | MERCEDES BENZ | SPRINTER 2500 |
| 2020 | MERCEDES BENZ | SPRINTER 3500 |
| 2020 | MERCEDES BENZ | SPRINTER 4500 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.