Recall 21V072000
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Safety Consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2017 | MERCEDES BENZ | C300 |
| 2017 | MERCEDES BENZ | CLA250 |
| 2017 | MERCEDES BENZ | E300 |
| 2017 | MERCEDES BENZ | GLA 250 |
| 2017 | MERCEDES BENZ | GLC300 |
| 2017 | MERCEDES BENZ | GLE350 |
| 2017 | MERCEDES BENZ | GLS450 |
| 2017 | MERCEDES BENZ | S550 |
| 2018 | MERCEDES BENZ | AMG E63 |
| 2018 | MERCEDES BENZ | AMG GTA |
| 2018 | MERCEDES BENZ | C 300 |
| 2018 | MERCEDES BENZ | CLA 250 |
| 2018 | MERCEDES BENZ | E 300 |
| 2018 | MERCEDES BENZ | E 400 |
| 2018 | MERCEDES BENZ | GLA 250 |
| 2018 | MERCEDES BENZ | GLC 300 |
| 2018 | MERCEDES BENZ | GLE 350 |
| 2018 | MERCEDES BENZ | S 450 |
| 2018 | MERCEDES BENZ | S560 |
| 2019 | MERCEDES BENZ | AMG GLC43 |
| 2019 | MERCEDES BENZ | C 300 |
| 2019 | MERCEDES BENZ | CLA 250 |
| 2019 | MERCEDES BENZ | E 300 |
| 2019 | MERCEDES BENZ | GLA 250 |
| 2019 | MERCEDES BENZ | GLC 300 |
| 2019 | MERCEDES BENZ | GLC 350 |
| 2019 | MERCEDES BENZ | GLE 400 |
| 2019 | MERCEDES BENZ | S560 |
| 2020 | MERCEDES BENZ | AMG E53 |
| 2020 | MERCEDES BENZ | AMG GT53 |
| 2020 | MERCEDES BENZ | CLA 250 |
| 2020 | MERCEDES BENZ | CLS 450 |
| 2020 | MERCEDES BENZ | GLA 250 |
| 2020 | MERCEDES BENZ | GLC 300 |
| 2020 | MERCEDES BENZ | GLE 450 |
| 2021 | MERCEDES BENZ | GLA 250 |
| 2021 | MERCEDES BENZ | GLC 300 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.