Recall 21V354000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2019 | MERCEDES BENZ | A 220 |
| 2020 | MERCEDES BENZ | A 220 |
| 2020 | MERCEDES BENZ | AMG A35 |
| 2020 | MERCEDES BENZ | AMG CLA35 |
| 2020 | MERCEDES BENZ | AMG CLA45 |
| 2020 | MERCEDES BENZ | AMG GLC43 |
| 2020 | MERCEDES BENZ | AMG GLC63 |
| 2020 | MERCEDES BENZ | CLA 250 |
| 2020 | MERCEDES BENZ | GLB 250 |
| 2020 | MERCEDES BENZ | GLC 300 |
| 2020 | MERCEDES BENZ | GLC 350 E |
| 2020 | MERCEDES BENZ | GLE 350 |
| 2020 | MERCEDES BENZ | GLE 450 |
| 2020 | MERCEDES BENZ | GLE 580 |
| 2020 | MERCEDES BENZ | GLS 450 |
| 2020 | MERCEDES BENZ | GLS 580 |
| 2021 | MERCEDES BENZ | A 220 |
| 2021 | MERCEDES BENZ | AMG A35 |
| 2021 | MERCEDES BENZ | AMG CLA35 |
| 2021 | MERCEDES BENZ | AMG CLA45 |
| 2021 | MERCEDES BENZ | AMG CLS53 |
| 2021 | MERCEDES BENZ | AMG E53 |
| 2021 | MERCEDES BENZ | AMG E63S |
| 2021 | MERCEDES BENZ | AMG GLA35 |
| 2021 | MERCEDES BENZ | AMG GLA45 |
| 2021 | MERCEDES BENZ | AMG GLB35 |
| 2021 | MERCEDES BENZ | AMG GLC43 |
| 2021 | MERCEDES BENZ | AMG GLC63 |
| 2021 | MERCEDES BENZ | AMG GLE53 |
| 2021 | MERCEDES BENZ | AMG GLE63 S |
| 2021 | MERCEDES BENZ | AMG GLS63 |
| 2021 | MERCEDES BENZ | AMG GT43 |
| 2021 | MERCEDES BENZ | AMG GT53 |
| 2021 | MERCEDES BENZ | AMG GT63 |
| 2021 | MERCEDES BENZ | AMG GT63S |
| 2021 | MERCEDES BENZ | CLA 250 |
| 2021 | MERCEDES BENZ | CLS 450 |
| 2021 | MERCEDES BENZ | E 350 |
| 2021 | MERCEDES BENZ | E 450 |
| 2021 | MERCEDES BENZ | GLA 250 |
| 2021 | MERCEDES BENZ | GLB 250 |
| 2021 | MERCEDES BENZ | GLC 300 |
| 2021 | MERCEDES BENZ | GLE 350 |
| 2021 | MERCEDES BENZ | GLE 450 |
| 2021 | MERCEDES BENZ | GLE 580 |
| 2021 | MERCEDES BENZ | GLS450 |
| 2021 | MERCEDES BENZ | GLS580 |
| 2021 | MERCEDES BENZ | MAYBACH GLS600 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.