Recall 21V411000

ELECTRICAL SYSTEM:SOFTWARE

Report Date

20210602

Component

ELECTRICAL SYSTEM:SOFTWARE

Affected Vehicles

24 models

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Affected Vehicles

Year	Make	Model
2019	FREIGHTLINER	SPRINTER 1500
2019	FREIGHTLINER	SPRINTER 2500
2019	FREIGHTLINER	SPRINTER 3500
2019	FREIGHTLINER	SPRINTER 4500
2019	MERCEDES BENZ	SPRINTER 1500
2019	MERCEDES BENZ	SPRINTER 2500
2019	MERCEDES BENZ	SPRINTER 3500
2019	MERCEDES BENZ	SPRINTER 4500
2020	FREIGHTLINER	SPRINTER 1500
2020	FREIGHTLINER	SPRINTER 2500
2020	FREIGHTLINER	SPRINTER 3500
2020	FREIGHTLINER	SPRINTER 4500
2020	MERCEDES BENZ	SPRINTER 1500
2020	MERCEDES BENZ	SPRINTER 2500
2020	MERCEDES BENZ	SPRINTER 3500
2020	MERCEDES BENZ	SPRINTER 4500
2021	FREIGHTLINER	SPRINTER 1500
2021	FREIGHTLINER	SPRINTER 2500
2021	FREIGHTLINER	SPRINTER 3500
2021	FREIGHTLINER	SPRINTER 4500
2021	MERCEDES BENZ	SPRINTER 1500
2021	MERCEDES BENZ	SPRINTER 2500
2021	MERCEDES BENZ	SPRINTER 3500
2021	MERCEDES BENZ	SPRINTER 4500

Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.