Home / Recalls / 21V058000

Recall 21V058000

Report Date
Feb 5, 2021
Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Affected Vehicles
217

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

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Safety Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

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Remedy

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Affected Vehicles

2017 2017 MERCEDES BENZ AMG GT S 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-gt53/2019/" class="model-link20AM/" cla AMG GT53 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-gt63/2019/" class="model-link20AM/" cla AMG GT63 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-s63/2019/" class="model-link20AM/" cl AMG S63 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-s65/2019/" class="model-link20AM/" cl AMG S65 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-sl63/2019/" class="model-link20AM/" cla AMG SL63 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/amg-slc-43/2019/" class="model-lin/2019/" class="model-link">AMG SLC 43 2019 MERCEDES BENZ mercedes-benz/c-300/2019/" class="model-link20C /" C 300 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/c-350-e/2019/" class="model-link20C /" cl C 350 E 2019 2019 MERCEDES BENZ mercedes-benz/cla-250/2019/" class="mocla-250/2019/" class="model-link">CLA 250 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/e-300/2019/" class="model-link20E /" E 300 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/e-450/2019/" class="model-link">E 450 MERCEDES BENZ mercedes-benz/g-550/2019/" class="model-link20G /" G 550 2019 2019 MERCEDES BENZ mercedes-benz/gla-250/2019/" class="model-link20GL/" cl GLA 250 2019 MERCEDES BENZ mercedes-benz/glc-300/2019/" class="model-link20GL/" cl GLC 300 2019 2019 MERCEDES BENZ mercedes-benz/glc-350/2019/" class="model-link20GL/" cl GLC 350 2019 2019 MERCEDES BENZ mercedes-benz/gle-350/2019/" class="model-link">GLE 350 2019 2019 MERCEDES BENZ MERCEDES BENZ mercedes-benz/sl-550/2019/" class="model-link">SL 550 MERCEDES BENZ MERCEDES BENZ mercedes-benz/slc-300/2019/" class="model-lin/2019/" class="model-link">SLC 300 2020 2020 MERCEDES BENZ mercedes-benz/cls-450/2020/" class="model-link20CL/" cl CLS 450 2020 MERCEDES BENZ MERCEDES BENZ mercedes-benz/e-350/2020/" class="model-link20E /" E 350 2020 2020 MERCEDES BENZ mercedes-benz/e-450/2020/" class="model-link20E /" E 450 2020 2020 MERCEDES BENZ mercedes-benz/g-550/2020/" class="model-link20G /" G 550 2020 MERCEDES BENZ mercedes-benz/gla-250/2020/" class="model-link20GL/" cl GLA 250 2020 2020 MERCEDES BENZ mercedes-benz/glb-250/2020/" class="model-link20GL/" cl GLB 250 2020 MERCEDES BENZ mercedes-benz/glc-300/2020/" class="model-link20GL/" cl GLC 300 2020 mercedes-benz/s-560/2020/" class="model-link">S 560 2020 MERCEDES BENZ mercedes-benz/s-560-e/2020/" class="model-link">S 560 E 2020 S 650 2021 2021 2021 GLE 350 2021 MERCEDES BENZ MERCEDES BENZ mercedes-benz/gle-350-e/2021/" class="model-link20GL/" clas GLE 350 E 2021 2021 MERCEDES BENZ mercedes-benz/gle-450/2021/" class="model-link20GL/" cl GLE 450 2021 2021 MERCEDES BENZ mercedes-benz/gls450/2021/" class="model-link20GL/" c GLS450 2021 2021 MERCEDES BENZ mercedes-benz/gls580/2021/" class="model-link20GL/" c GLS580 2021 MERCEDES BENZ MERCEDES BENZ mercedes-benz/s-560/2021/" class="model-link20S /" S 560 2021 2021 MERCEDES-MAYBACH mercedes-maybach/gls-600/2021/" class="model-link20GL/" cl GLS 600
Year Make Model
2016 MERCEDES BENZ C300
2016 MERCEDES BENZ CLA250
2016 MERCEDES BENZ GLC300
2017 MERCEDES BENZ AMG C43
2017 MERCEDES BENZ AMG C63
2017 MERCEDES BENZ AMG CLA45
2017 MERCEDES BENZ AMG CLS63
2017 MERCEDES BENZ AMG E43
2017 MERCEDES BENZ AMG G63
2017 MERCEDES BENZ AMG G65
2017 MERCEDES BENZ AMG GLA45
2017 MERCEDES BENZ AMG GLC43
2017 MERCEDES BENZ AMG GLE43
2017 MERCEDES BENZ AMG GLE63
2017 MERCEDES BENZ AMG GLS63
2017 MERCEDES BENZ AMG GT
2017 MERCEDES BENZ AMG GT S
2017 MERCEDES BENZ AMG S63
2017 MERCEDES BENZ AMG SL65
2017 MERCEDES BENZ B 250E
2017 MERCEDES BENZ C300
2017 MERCEDES BENZ C350E
2017 MERCEDES BENZ CLA250
2017 MERCEDES BENZ CLS550
2017 MERCEDES BENZ E300
2017 MERCEDES BENZ E400
2017 MERCEDES BENZ E550
2017 MERCEDES BENZ G550
2017 MERCEDES BENZ GLA 250
2017 MERCEDES BENZ GLC300
2017 MERCEDES BENZ GLE350
2017 MERCEDES BENZ GLE400
2017 MERCEDES BENZ GLE550E
2017 MERCEDES BENZ GLS450
2017 MERCEDES BENZ GLS550
2017 MERCEDES BENZ S550
2017 MERCEDES BENZ S550E
2017 MERCEDES BENZ S600
2017 MERCEDES BENZ S65 AMG
MERCEDES BENZ S650
2017 MERCEDES BENZ SL450
2017 MERCEDES BENZ SL550
2017 MERCEDES BENZ SL63
2017 MERCEDES BENZ SLC 43 AMG
2017 MERCEDES BENZ SLC300
2017 MERCEDES-MAYBACH S550
2017 MERCEDES-MAYBACH S600
2018 MERCEDES BENZ AMG C43
2018 MERCEDES BENZ AMG C63
2018 MERCEDES BENZ AMG CLA45
2018 MERCEDES BENZ AMG CLS63
2018 MERCEDES BENZ AMG E43
2018 MERCEDES BENZ AMG E63
2018 MERCEDES BENZ AMG G63
2018 MERCEDES BENZ AMG G65
2018 MERCEDES BENZ AMG GLA45
2018 MERCEDES BENZ AMG GLC43
2018 MERCEDES BENZ AMG GLC63
2018 MERCEDES BENZ AMG GLE43
2018 MERCEDES BENZ AMG GLE63
2018 MERCEDES BENZ AMG GLS63
2018 MERCEDES BENZ AMG GT
2018 MERCEDES BENZ AMG GT C
2018 MERCEDES BENZ AMG GT R
2018 MERCEDES BENZ AMG GT S
2018 MERCEDES BENZ AMG S63
2018 MERCEDES BENZ AMG S65
2018 MERCEDES BENZ AMG SL63
2018 MERCEDES BENZ AMG SL65
2018 MERCEDES BENZ C 300
2018 MERCEDES BENZ C 350 E
2018 CLA 250
2018 MERCEDES BENZ CLS 550
2018 MERCEDES BENZ E 300
2018 MERCEDES BENZ E 400
2018 MERCEDES BENZ G550
2018 MERCEDES BENZ GLA 250
2018 MERCEDES BENZ GLC 300
2018 MERCEDES BENZ GLC 350
2018 MERCEDES BENZ GLE 350
2018 MERCEDES BENZ GLE 400
2018 MERCEDES BENZ GLE 550 E
2018 MERCEDES BENZ GLS 450
2018 MERCEDES BENZ GLS 550
2018 MERCEDES BENZ S 450
2018 MERCEDES BENZ S560
2018 MERCEDES BENZ SL 450
2018 MERCEDES BENZ SL 550
2018 MERCEDES BENZ SLC 300
2018 MERCEDES BENZ SLC 43 AMG
2018 MERCEDES-MAYBACH S 560
2019 MERCEDES BENZ A 220
2019 MERCEDES BENZ AMG C43
2019 MERCEDES BENZ AMG C63
2019 MERCEDES BENZ AMG CLA45
2019 MERCEDES BENZ AMG CLS53
2019 MERCEDES BENZ AMG E53
2019 MERCEDES BENZ AMG E63
2019 MERCEDES BENZ AMG G63
2019 MERCEDES BENZ AMG GLA45
2019 MERCEDES BENZ AMG GLC43
2019 MERCEDES BENZ AMG GLC63
2019 MERCEDES BENZ AMG GLE43
2019 MERCEDES BENZ AMG GLE63
2019 MERCEDES BENZ AMG GLS63
2019 MERCEDES BENZ AMG GT
2019 MERCEDES BENZ AMG GT C
2019 MERCEDES BENZ AMG GT R
2019 MERCEDES BENZ
2019 MERCEDES BENZ CLS 450
2019 MERCEDES BENZ
2019 MERCEDES BENZ GLE 400
2019 MERCEDES BENZ GLS 550
2019 MERCEDES BENZ GLS450
2019 MERCEDES BENZ S 450
2019 MERCEDES BENZ S 560 E
2019 MERCEDES BENZ S560
2019 MERCEDES BENZ SL 450
2019
2019 MERCEDES-MAYBACH S 560
2019 MERCEDES-MAYBACH S 650
2020 MERCEDES BENZ A 220
2020 MERCEDES BENZ AMG A35
2020 MERCEDES BENZ AMG C43
2020 MERCEDES BENZ AMG C63
2020 MERCEDES BENZ AMG CLA35
2020 MERCEDES BENZ AMG CLA45
2020 MERCEDES BENZ AMG CLS53
2020 MERCEDES BENZ AMG E53
2020 MERCEDES BENZ AMG E63
2020 MERCEDES BENZ AMG G63
2020 MERCEDES BENZ AMG GLA45
2020 MERCEDES BENZ AMG GLC43
2020 MERCEDES BENZ AMG GLC63
2020 MERCEDES BENZ AMG GLE63
2020 MERCEDES BENZ AMG GLS63
2020 MERCEDES BENZ AMG GT
2020 MERCEDES BENZ AMG GT C
2020 MERCEDES BENZ AMG GT R
2020 MERCEDES BENZ AMG GT53
2020 MERCEDES BENZ AMG GT63
2020 MERCEDES BENZ AMG S63
2020 MERCEDES BENZ AMG SL63
2020 MERCEDES BENZ AMG SLC43
2020 MERCEDES BENZ C 300
2020 MERCEDES BENZ C 350 E
2020 MERCEDES BENZ
MERCEDES BENZ GLC 350
2020 MERCEDES BENZ GLE 350
2020 MERCEDES BENZ GLE 450
2020 MERCEDES BENZ GLE 580
2020 MERCEDES BENZ GLS 450
2020 MERCEDES BENZ GLS 580
2020 MERCEDES BENZ S 450
2020 MERCEDES BENZ
MERCEDES BENZ SL 450
2020 MERCEDES BENZ SL 550
2020 MERCEDES BENZ SLC 300
2020 MERCEDES-MAYBACH S 560
2020 MERCEDES-MAYBACH S 650
MERCEDES BENZ AMG C43
2021 MERCEDES BENZ AMG CLA35
MERCEDES BENZ amg-cla45/2021/" class="model-link">AMG CLA45
2021 MERCEDES BENZ AMG E53
2021 MERCEDES BENZ AMG E63
2021 MERCEDES BENZ AMG GLA35
2021 MERCEDES BENZ AMG GLA45
2021 MERCEDES BENZ AMG GLB35
2021 MERCEDES BENZ AMG GLC43
2021 MERCEDES BENZ AMG GLC63
2021 MERCEDES BENZ AMG GLE53
2021 MERCEDES BENZ AMG GLE63
2021 MERCEDES BENZ AMG GLS63
2021 MERCEDES BENZ AMG GT43
2021 MERCEDES BENZ AMG GT53
2021 MERCEDES BENZ AMG GT63
2021 MERCEDES BENZ AMG S63
2021 MERCEDES BENZ C 300
2021 MERCEDES BENZ CLA 250
2021 MERCEDES BENZ CLS 450
2021 MERCEDES BENZ E 350
2021 MERCEDES BENZ E 350 E
2021 MERCEDES BENZ E 450
2021 MERCEDES BENZ GLA 250
2021 MERCEDES BENZ GLB 250
2021 MERCEDES BENZ glc-300/2021/" class="moglc-300/2021/" class="model-link">GLC 300
2021 MERCEDES BENZ

Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.