Report Date
Feb 5, 2021
Component
ELECTRICAL SYSTEM:SOFTWARE
Affected Vehicles
217
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Safety Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2016 | MERCEDES BENZ | C300 |
| 2016 | MERCEDES BENZ | CLA250 |
| 2016 | MERCEDES BENZ | GLC300 |
| 2017 | MERCEDES BENZ | AMG C43 |
| 2017 | MERCEDES BENZ | AMG C63 |
| 2017 | MERCEDES BENZ | AMG CLA45 |
| 2017 | MERCEDES BENZ | AMG CLS63 |
| 2017 | MERCEDES BENZ | AMG E43 |
| 2017 | MERCEDES BENZ | AMG G63 |
| 2017 | MERCEDES BENZ | AMG G65 |
| 2017 | MERCEDES BENZ | AMG GLA45 |
| 2017 | MERCEDES BENZ | AMG GLC43 |
| 2017 | MERCEDES BENZ | AMG GLE43 |
| 2017 | MERCEDES BENZ | AMG GLE63 |
| 2017 | MERCEDES BENZ | AMG GLS63 |
| 2017 | MERCEDES BENZ | AMG GT |
| 2017 | MERCEDES BENZ | AMG GT S |
| 2017 | MERCEDES BENZ | AMG S63 |
| 2017 | MERCEDES BENZ | AMG SL65 |
| 2017 | MERCEDES BENZ | B 250E |
| 2017 | MERCEDES BENZ | C300 |
| 2017 | MERCEDES BENZ | C350E |
| 2017 | MERCEDES BENZ | CLA250 |
| 2017 | MERCEDES BENZ | CLS550 |
| 2017 | MERCEDES BENZ | E300 |
| 2017 | MERCEDES BENZ | E400 |
| 2017 | MERCEDES BENZ | E550 |
| 2017 | MERCEDES BENZ | G550 |
| 2017 | MERCEDES BENZ | GLA 250 |
| 2017 | MERCEDES BENZ | GLC300 |
| 2017 | MERCEDES BENZ | GLE350 |
| 2017 | MERCEDES BENZ | GLE400 |
| 2017 | MERCEDES BENZ | GLE550E |
| 2017 | MERCEDES BENZ | GLS450 |
| 2017 | MERCEDES BENZ | GLS550 |
| 2017 | MERCEDES BENZ | S550 |
| 2017 | MERCEDES BENZ | S550E |
| 2017 | MERCEDES BENZ | S600 |
| 2017 | MERCEDES BENZ | S65 AMG |
| 2017 | MERCEDES BENZ | S650 |
| 2017 | MERCEDES BENZ | SL450 |
| 2017 | MERCEDES BENZ | SL550 |
| 2017 | MERCEDES BENZ | SL63 |
| 2017 | MERCEDES BENZ | SLC 43 AMG |
| 2017 | MERCEDES BENZ | SLC300 |
| 2017 | MERCEDES-MAYBACH | S550 |
| 2017 | MERCEDES-MAYBACH | S600 |
| 2018 | MERCEDES BENZ | AMG C43 |
| 2018 | MERCEDES BENZ | AMG C63 |
| 2018 | MERCEDES BENZ | AMG CLA45 |
| 2018 | MERCEDES BENZ | AMG CLS63 |
| 2018 | MERCEDES BENZ | AMG E43 |
| 2018 | MERCEDES BENZ | AMG E63 |
| 2018 | MERCEDES BENZ | AMG G63 |
| 2018 | MERCEDES BENZ | AMG G65 |
| 2018 | MERCEDES BENZ | AMG GLA45 |
| 2018 | MERCEDES BENZ | AMG GLC43 |
| 2018 | MERCEDES BENZ | AMG GLC63 |
| 2018 | MERCEDES BENZ | AMG GLE43 |
| 2018 | MERCEDES BENZ | AMG GLE63 |
| 2018 | MERCEDES BENZ | AMG GLS63 |
| 2018 | MERCEDES BENZ | AMG GT |
| 2018 | MERCEDES BENZ | AMG GT C |
| 2018 | MERCEDES BENZ | AMG GT R |
| 2018 | MERCEDES BENZ | AMG GT S |
| 2018 | MERCEDES BENZ | AMG S63 |
| 2018 | MERCEDES BENZ | AMG S65 |
| 2018 | MERCEDES BENZ | AMG SL63 |
| 2018 | MERCEDES BENZ | AMG SL65 |
| 2018 | MERCEDES BENZ | C 300 |
| 2018 | MERCEDES BENZ | C 350 E |
| 2018 | MERCEDES BENZ | CLA 250 |
| 2018 | MERCEDES BENZ | CLS 550 |
| 2018 | MERCEDES BENZ | E 300 |
| 2018 | MERCEDES BENZ | E 400 |
| 2018 | MERCEDES BENZ | G550 |
| 2018 | MERCEDES BENZ | GLA 250 |
| 2018 | MERCEDES BENZ | GLC 300 |
| 2018 | MERCEDES BENZ | GLC 350 |
| 2018 | MERCEDES BENZ | GLE 350 |
| 2018 | MERCEDES BENZ | GLE 400 |
| 2018 | MERCEDES BENZ | GLE 550 E |
| 2018 | MERCEDES BENZ | GLS 450 |
| 2018 | MERCEDES BENZ | GLS 550 |
| 2018 | MERCEDES BENZ | S 450 |
| 2018 | MERCEDES BENZ | S560 |
| 2018 | MERCEDES BENZ | SL 450 |
| 2018 | MERCEDES BENZ | SL 550 |
| 2018 | MERCEDES BENZ | SLC 300 |
| 2018 | MERCEDES BENZ | SLC 43 AMG |
| 2018 | MERCEDES-MAYBACH | S 560 |
| 2019 | MERCEDES BENZ | A 220 |
| 2019 | MERCEDES BENZ | AMG C43 |
| 2019 | MERCEDES BENZ | AMG C63 |
| 2019 | MERCEDES BENZ | AMG CLA45 |
| 2019 | MERCEDES BENZ | AMG CLS53 |
| 2019 | MERCEDES BENZ | AMG E53 |
| 2019 | MERCEDES BENZ | AMG E63 |
| 2019 | MERCEDES BENZ | AMG G63 |
| 2019 | MERCEDES BENZ | AMG GLA45 |
| 2019 | MERCEDES BENZ | AMG GLC43 |
| 2019 | MERCEDES BENZ | AMG GLC63 |
| 2019 | MERCEDES BENZ | |
| 2019 | MERCEDES BENZ | AMG GLE63 |
| 2019 | MERCEDES BENZ | AMG GLS63 |
| 2019 | MERCEDES BENZ | AMG GT |
| 2019 | MERCEDES BENZ | amg-gt-c/2019/" class="mamg-gt-c/2019/" class="model-link">AMG GT C |
| MERCEDES BENZ | AMG GT R | AMG GT R|
| MERCEDES BENZ | AMG GT S | |
| 2019 | MERCEDES BENZ | AMG GT53 |
| 2019 | MERCEDES BENZ | AMG GT63 |
| 2019 | MERCEDES BENZ | AMG S63 |
| 2019 | MERCEDES BENZ | AMG S65 |
| 2019 | MERCEDES BENZ | AMG SL63 |
| 2019 | MERCEDES BENZ | AMG SLC 43 |
| 2019 | MERCEDES BENZ | C 300 |
| 2019 | MERCEDES BENZ | c-350-e/2019/" class="moc-350-e/20C /" cl | C 350 E
| 2019 | MERCEDES BENZ | cla-250/20me/" class="m/cla-250/2019/" class="model-link">CLA 250 |
| 2019 | MERCEDES BENZ | CLS 450 |
| 2019 | MERCEDES BENZ | E 300 |
| 2019 | MERCEDES BENZ | E 450 |
| 2019 | MERCEDES BENZ | G 550 |
| 2019 | MERCEDES BENZ | GLA 250 |
| 2019 | MERCEDES BENZ | GLC 300 |
| GLC 350 | ||
| 2019 | MERCEDES BENZ | GLE 350 |
| 2019 | MERCEDES BENZ | GLE 400 |
| 2019 | MERCEDES BENZ | GLS 550 |
| 2019 | MERCEDES BENZ | GLS450 |
| 2019 | MERCEDES BENZ | S 450 |
| 2019 | MERCEDES BENZ | SL 450 |
| 2019 | MERCEDES BENZ | SL 550 |
| 2019 | MERCEDES BENZ | SLC 300 |
| 2019 | MERCEDES-MAYBACH | S 560 |
| 2019 | MERCEDES-MAYBACH | S 650 |
| 2020 | MERCEDES BENZ | A 220 |
| MERCEDES BENZ | AMG C43 | |
| 2020 | MERCEDES BENZ | AMG C63 |
| 2020 | MERCEDES BENZ | AMG CLA35 |
| 2020 | MERCEDES BENZ | AMG CLA45 |
| 2020 | MERCEDES BENZ | AMG CLS53 |
| 2020 | MERCEDES BENZ | AMG E53 |
| 2020 | MERCEDES BENZ | AMG E63 |
| 2020 | MERCEDES BENZ | AMG G63 |
| 2020 | MERCEDES BENZ | AMG GLA45 |
| 2020 | MERCEDES BENZ | mercedes-benz/amg-glc43/2020/" class="model-lin/2020/" class="model-link">AMG GLC43|
| AMG GLC63 | ||
| 2020 | MERCEDES BENZ | AMG GLE63 |
| 2020 | MERCEDES BENZ | AMG GLS63 |
| 2020 | MERCEDES BENZ | AMG GT |
| 2020 | MERCEDES BENZ | AMG GT C |
| 2020 | MERCEDES BENZ | AMG GT R |
| 2020 | MERCEDES BENZ | AMG GT53 |
| 2020 | MERCEDES BENZ | AMG GT63 |
| 2020 | MERCEDES BENZ | AMG S63 |
| 2020 | MERCEDES BENZ | AMG SL63 |
| 2020 | MERCEDES BENZ | amg-slc43/2020/" class="amg-slc43/2020/" class="model-link">AMG SLC43 |
| 2020 | MERCEDES BENZ | C 300 |
| AMG E53 | ||
| 2021 | MERCEDES BENZ | AMG E63 |
| 2021 | MERCEDES BENZ | AMG GLA35 |
| 2021 | MERCEDES BENZ | AMG GLA45 |
| 2021 | MERCEDES BENZ | AMG GLB35 |
| 2021 | MERCEDES BENZ | AMG GLC43 |
| 2021 | MERCEDES BENZ | AMG GLC63 |
| 2021 | MERCEDES BENZ | AMG GLE53 |
| 2021 | MERCEDES BENZ | AMG GLE63 |
| 2021 | MERCEDES BENZ | AMG GLS63 |
| 2021 | MERCEDES BENZ | AMG GT43 |
| E 350 E | ||
| GLA 250 | ||
| 2021 | MERCEDES BENZ | GLE 450 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.