Defect Description
Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.
Safety Consequence
The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.
Remedy
Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2020 | UTILIMASTER | WALK-IN VAN |
| 2021 | UTILIMASTER | WALK-IN VAN |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.