Recall 22V360000

COMMUNICATION: AUTO CRASH NOTIFICATION

Report Date

20220520

Component

COMMUNICATION: AUTO CRASH NOTIFICATION

Affected Vehicles

27 models

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Affected Vehicles

Year	Make	Model
2019	FREIGHTLINER	SPRINTER 1500
2019	FREIGHTLINER	SPRINTER 2500
2019	FREIGHTLINER	SPRINTER 3500
2019	FREIGHTLINER	SPRINTER 4500
2019	MERCEDES BENZ	METRIS
2019	MERCEDES BENZ	SPRINTER 1500
2019	MERCEDES BENZ	SPRINTER 2500
2019	MERCEDES BENZ	SPRINTER 3500
2019	MERCEDES BENZ	SPRINTER 4500
2020	FREIGHTLINER	SPRINTER 1500
2020	FREIGHTLINER	SPRINTER 2500
2020	FREIGHTLINER	SPRINTER 3500
2020	FREIGHTLINER	SPRINTER 4500
2020	MERCEDES BENZ	METRIS
2020	MERCEDES BENZ	SPRINTER 1500
2020	MERCEDES BENZ	SPRINTER 2500
2020	MERCEDES BENZ	SPRINTER 3500
2020	MERCEDES BENZ	SPRINTER 4500
2021	FREIGHTLINER	SPRINTER 1500
2021	FREIGHTLINER	SPRINTER 2500
2021	FREIGHTLINER	SPRINTER 3500
2021	FREIGHTLINER	SPRINTER 4500
2021	MERCEDES BENZ	METRIS
2021	MERCEDES BENZ	SPRINTER 1500
2021	MERCEDES BENZ	SPRINTER 2500
2021	MERCEDES BENZ	SPRINTER 3500
2021	MERCEDES BENZ	SPRINTER 4500

Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.