CarComplaintData.com

Recall 22V365000

COMMUNICATION: AUTO CRASH NOTIFICATION

Report Date
20220520
Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Affected Vehicles
138 models

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Safety Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Affected Vehicles

Year Make Model
2017 MERCEDES BENZ C300
2017 MERCEDES BENZ CLA250
2017 MERCEDES BENZ GLA 250
2017 MERCEDES BENZ GLS450
2018 MERCEDES BENZ AMG GLS63
2018 MERCEDES BENZ C 300
2018 MERCEDES BENZ CLA 250
2018 MERCEDES BENZ GLA 250
2018 MERCEDES BENZ GLC 300
2018 MERCEDES BENZ GLE 350
2018 MERCEDES BENZ GLS 450
2019 MERCEDES BENZ A 220
2019 MERCEDES BENZ AMG C43
2019 MERCEDES BENZ AMG C63
2019 MERCEDES BENZ AMG CLA45
2019 MERCEDES BENZ AMG CLS53
2019 MERCEDES BENZ AMG E53
2019 MERCEDES BENZ AMG E63
2019 MERCEDES BENZ AMG G63
2019 MERCEDES BENZ AMG GLA45
2019 MERCEDES BENZ AMG GLC43
2019 MERCEDES BENZ AMG GLC63
2019 MERCEDES BENZ AMG GLE43
2019 MERCEDES BENZ AMG GLE63
2019 MERCEDES BENZ AMG GLS63
2019 MERCEDES BENZ AMG GT
2019 MERCEDES BENZ AMG GT C
2019 MERCEDES BENZ AMG GT R
2019 MERCEDES BENZ AMG GT S
2019 MERCEDES BENZ AMG S63
2019 MERCEDES BENZ AMG S65
2019 MERCEDES BENZ AMG SL63
2019 MERCEDES BENZ AMG SLC43
2019 MERCEDES BENZ C 300
2019 MERCEDES BENZ CLA 250
2019 MERCEDES BENZ CLS 450
2019 MERCEDES BENZ E 300
2019 MERCEDES BENZ E 450
2019 MERCEDES BENZ G 550
2019 MERCEDES BENZ GLA 250
2019 MERCEDES BENZ GLC 300
2019 MERCEDES BENZ GLC 350
2019 MERCEDES BENZ GLE 350
2019 MERCEDES BENZ GLE 400
2019 MERCEDES BENZ GLS 450
2019 MERCEDES BENZ GLS 550
2019 MERCEDES BENZ GLS450
2019 MERCEDES BENZ S 450
2019 MERCEDES BENZ S560
2019 MERCEDES BENZ SL 450
2019 MERCEDES BENZ SL 550
2019 MERCEDES BENZ SLC 300
2019 MERCEDES-MAYBACH S 650
2020 MERCEDES BENZ A 220
2020 MERCEDES BENZ AMG A35
2020 MERCEDES BENZ AMG C43
2020 MERCEDES BENZ AMG C63
2020 MERCEDES BENZ AMG CLA35
2020 MERCEDES BENZ AMG CLA45
2020 MERCEDES BENZ AMG CLS53
2020 MERCEDES BENZ AMG E53
2020 MERCEDES BENZ AMG E63
2020 MERCEDES BENZ AMG G63
2020 MERCEDES BENZ AMG GLA45
2020 MERCEDES BENZ AMG GLC43
2020 MERCEDES BENZ AMG GLC63
2020 MERCEDES BENZ AMG GLE63
2020 MERCEDES BENZ AMG GLS63
2020 MERCEDES BENZ AMG GT
2020 MERCEDES BENZ AMG GT C
2020 MERCEDES BENZ AMG GT R
2020 MERCEDES BENZ AMG S63
2020 MERCEDES BENZ AMG S65
2020 MERCEDES BENZ AMG SLC43
2020 MERCEDES BENZ C 300
2020 MERCEDES BENZ CLA 250
2020 MERCEDES BENZ CLS 450
2020 MERCEDES BENZ E 350
2020 MERCEDES BENZ E 450
2020 MERCEDES BENZ G 550
2020 MERCEDES BENZ GLA 250
2020 MERCEDES BENZ GLB 250
2020 MERCEDES BENZ GLC 300
2020 MERCEDES BENZ GLC 350
2020 MERCEDES BENZ GLE 350
2020 MERCEDES BENZ GLE 450
2020 MERCEDES BENZ GLE 580
2020 MERCEDES BENZ GLS 450
2020 MERCEDES BENZ GLS 580
2020 MERCEDES BENZ S 450
2020 MERCEDES BENZ S 560
2020 MERCEDES BENZ SL 450
2020 MERCEDES BENZ SL 550
2020 MERCEDES BENZ SLC 300
2020 MERCEDES-MAYBACH S 650
2021 MERCEDES BENZ A 220
2021 MERCEDES BENZ AMG A35
2021 MERCEDES BENZ AMG C43
2021 MERCEDES BENZ AMG C63
2021 MERCEDES BENZ AMG CLA35
2021 MERCEDES BENZ AMG CLA45
2021 MERCEDES BENZ AMG CLS53
2021 MERCEDES BENZ AMG E53
2021 MERCEDES BENZ AMG E63
2021 MERCEDES BENZ AMG G63
2021 MERCEDES BENZ AMG GLA35
2021 MERCEDES BENZ AMG GLA45
2021 MERCEDES BENZ AMG GLB35
2021 MERCEDES BENZ AMG GLC43
2021 MERCEDES BENZ AMG GLC63
2021 MERCEDES BENZ AMG GLE53
2021 MERCEDES BENZ AMG GLE63
2021 MERCEDES BENZ AMG GLS63
2021 MERCEDES BENZ AMG GT
2021 MERCEDES BENZ AMG GT C
2021 MERCEDES BENZ AMG S63
2021 MERCEDES BENZ C 300
2021 MERCEDES BENZ CLA 250
2021 MERCEDES BENZ CLS 450
2021 MERCEDES BENZ E 350
2021 MERCEDES BENZ E 450
2021 MERCEDES BENZ G 550
2021 MERCEDES BENZ GLA 250
2021 MERCEDES BENZ GLB 250
2021 MERCEDES BENZ GLC 300
2021 MERCEDES BENZ GLE 350
2021 MERCEDES BENZ GLE 450
2021 MERCEDES BENZ GLE 580
2021 MERCEDES BENZ GLS450
2021 MERCEDES BENZ GLS580
2021 MERCEDES BENZ S 500
2021 MERCEDES BENZ S 580
2021 MERCEDES-MAYBACH GLS 600
2022 MERCEDES BENZ AMG GLE53
2022 MERCEDES BENZ CLS 450
2022 MERCEDES BENZ GLE 350
2022 MERCEDES BENZ GLE 450
2022 MERCEDES BENZ GLS 450

Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.