Recall 24V372000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Safety Consequence
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2023 | MERCEDES BENZ | EQE SUV 350 4MATIC |
| 2023 | MERCEDES BENZ | EQE SUV 350+ |
| 2023 | MERCEDES BENZ | EQE SUV 500 4MATIC |
| 2023 | MERCEDES BENZ | EQS SUV 450 4MATIC |
| 2023 | MERCEDES BENZ | EQS SUV 450+ |
| 2023 | MERCEDES BENZ | EQS SUV 580 4MATIC |
| 2024 | MERCEDES BENZ | AMG EQE 53 4MATIC |
| 2024 | MERCEDES BENZ | AMG EQE SUV 53 4MATIC |
| 2024 | MERCEDES BENZ | AMG EQS 53 4MATIC |
| 2024 | MERCEDES BENZ | EQE 350 4MATIC |
| 2024 | MERCEDES BENZ | EQE 350+ |
| 2024 | MERCEDES BENZ | EQE 500 |
| 2024 | MERCEDES BENZ | EQE SUV 350 4MATIC |
| 2024 | MERCEDES BENZ | EQE SUV 350+ |
| 2024 | MERCEDES BENZ | EQE SUV 500 4MATIC |
| 2024 | MERCEDES BENZ | EQS 450 |
| 2024 | MERCEDES BENZ | EQS 580 |
| 2024 | MERCEDES BENZ | EQS SUV 450 4MATIC |
| 2024 | MERCEDES BENZ | EQS SUV 450+ |
| 2024 | MERCEDES BENZ | EQS SUV 580 4MATIC |
| 2024 | MERCEDES BENZ | redundant EQS 450 |
| 2024 | MERCEDES-MAYBACH | EQS SUV 680 4MATIC |
| 2025 | MERCEDES BENZ | AMG EQE SUV 53 4MATIC |
| 2025 | MERCEDES BENZ | EQE SUV 350 4MATIC |
| 2025 | MERCEDES BENZ | EQE SUV 350+ |
| 2025 | MERCEDES BENZ | EQE SUV 500 4MATIC |
| 2025 | MERCEDES BENZ | EQS SUV 450 4MATIC |
| 2025 | MERCEDES BENZ | EQS SUV 450+ |
| 2025 | MERCEDES BENZ | EQS SUV 580 4MATIC |
| 2025 | MERCEDES-MAYBACH | EQS SUV 680 4MATIC |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.