Recall 24V688000
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Safety Consequence
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Affected Vehicles
| Year | Make | Model |
|---|---|---|
| 2024 | MERCEDES BENZ | AMG CLE53 |
| 2024 | MERCEDES BENZ | CLE 300 |
| 2024 | MERCEDES BENZ | CLE 450 |
| 2024 | MERCEDES BENZ | E 350 |
| 2024 | MERCEDES BENZ | E 450 |
Check your vehicle: Visit NHTSA.gov and enter your VIN to see if your specific vehicle is affected.