Complaints Over Time
All Smart Models
| Model | Complaints | Recalls |
|---|---|---|
| FORTWO | 938 | 5 |
| FORTWO CABRIO | 72 | 0 |
| FORTWO COUPE | 52 | 3 |
| FORTWO COUPE ELECTRIC | 14 | 1 |
| FORTWO CABRIOLET | 4 | 1 |
| FORTWO CONVERTIBLE ELECTR | 4 | 1 |
| FORTWO CONVERTIBLE | 0 | 2 |
Smart Models to Avoid
The most problematic SMART models include FORTWO (938 complaints), FORTWO CABRIO (72 complaints), FORTWO COUPE (52 complaints). These vehicles consistently appear in complaint databases, with owners reporting transmission failures, electrical issues, brake defects, and engine problems. If you own one of these models, regular maintenance and early attention to warning signs are essential.
Most Reliable Smart Models
While SMART as a brand has higher-than-average complaints, some model years may perform better than others. If considering a SMART vehicle, consult detailed complaint histories and safety ratings for specific model years before purchasing. Pre-purchase inspections are particularly important given the brand's complaint profile. Consider more reliable alternatives in the same vehicle category for better long-term ownership experience.
Frequently Asked Questions
Why does SMART have so many complaints?
SMART vehicles have accumulated 1,084 complaints due to recurring manufacturing issues, design defects, and quality control problems. The high complaint volume reflects systematic issues rather than isolated incidents, affecting multiple model years and production batches.
Is a SMART vehicle safe to buy?
Given the complaint profile, purchasing a SMART requires careful consideration. Conduct thorough pre-purchase inspections, review specific model year safety ratings, and compare complaint histories. Budget for potential repairs and maintenance. Newer model years may have addressed some issues, but the brand's history warrants caution.
What are the most common SMART problems?
Common issues reported include transmission and drivetrain failures, electrical system malfunctions, brake defects, engine problems, and structural issues. These problems often appear early in vehicle ownership, sometimes within the warranty period.
Should I buy a used SMART vehicle?
Used SMART vehicles may be affordable due to the brand's reputation, but factor in potential hidden defects and repair costs. Verify maintenance records, obtain a comprehensive pre-purchase inspection, and review the specific vehicle's complaint history on NHTSA databases before committing to a purchase.