2013 SUBARU IMPREZA Engine Problems

Vehicle Fire Summary – Arvada, CO On [XXX] at approximately [XXX], the Arvada Fire Department responded to a report of a vehicle fire on [XXX] . The vehicle involved was a 2013 gray Subaru Impreza WRX. The driver reported noticing smoke coming from the engine compartment before pulling over to the shoulder. Within minutes, flames became visible. Fire crews arrived promptly and extinguished the fire. Both the driver and one passenger were able to evacuate the vehicle safely, and no injuries were reported. The vehicle sustained a total loss due to fire damage. Preliminary findings suggest a possible mechanical or electrical malfunction, though the exact cause remains under investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

engine failed while driving in 2020. Engine replaced. Engine unable to be repaired without another replacement Aug 2022-Jan 2023. Sold car back to dealer at a loss.

Parts of my undercarriage, rusting and falling off Parts of the car are dissolving and falling off like nuts bolts & an exhaust manifold cover & oil valve.

I have been having continuous problems with engine light coming on w the wheel skid light also. I went to Auto Zone and the codes P000D, C1422,P00700 and others. I took vehicle to Subaru to inspect for repair September 11, 2021 The oil temp, traction control light, ABS, and hill control light went off, but the engine light came back on. I left it alone didn't bother with it, figured nothing could be done. I then went to another auto shop on November 28, 2022 because it did bother me about the engine light, someone mention it was dangerous driving w the light on because something could actually be wrong. Also, this shop was to be cheaper. The codes repaired were P000A, P000C, drove off lot engine light came back on. I know it was time for my E- check so I thought I'd give it another try back at Subaru. On July 14, 2023 for repair of engine light. The tests showed repairs for P00A, P00D. They told me they were repairing the vehicle. I left Subaru and about 5 minutes of leaving the engine light came back on. I called them and stated the light was back on, they told me to come in and they could look at it, but I don't have another $ 729.00 to keep giving these auto shops. I had and E-check on July 22, 2023 and didn't pass because of codes P0021 and P000C.

There is a known rod bearing failure issue for the years 2012 - 2017. They automatically extended the warranty to 10 year 100k miles. My car was bought from the Subaru Dealership in Santa Clara California in 2018 (certified pre owned) with 69,000 miles on it They failed to disclose this information - and that there was a class action lawsuit regarding these engines in 2016. (two years before my purchase) This class action settlement has since "expired" or closed...which I do not understand. Currently my vehicle has suffered this failure with only 82,000 miles. THIS WAS NOT ANY FAULT OF MY OWN - while the dealer claims my oil was "dirty" I had the oil changed before the regularly scheduled maintenance intervals. The Dealer purposely quoted me $16,000 for the engine repair - while the OEM engine only costs ~ $3,000 on the Subaru website. My guess is that they did this knowing SOA (Subaru of America) would deny my warranty claim. After much back and forth - me providing receipts for oil and filters (all oil changes performed by certified mechanic). They did deny my warranty claim citing "the overall cost, and age of my vehicle".

The contact owns a 2013 Subaru Impreza. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact was able to merge over to the right lane, exited the highway, and veered to the side of the road. The contact was able to restart the vehicle; however, the failure reoccurred while driving and coming to a complete stop. The vehicle was towed to an independent mechanic where it was it was diagnosed that the engine needed to be rebuilt or replaced. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in a recall. The manufacturer referred the contact to the dealer. The dealer informed the contact that the engine needed to be rebuilt; however, the vehicle was not diagnosed by the dealer. The vehicle was not repaired. The failure mileage was approximately 83,000.

Mileage: 83,000

The contact owns a 2013 Subaru Impreza. The contact stated that while driving approximately 40 mph when the check engine illuminated and a loud rattling noise emitted from underneath the hood of the vehicle. The vehicle then suddenly stalled. The vehicle was towed to the dealer. The dealer had replaced the engine. Approximately after the repair while they were driving approximately 40 mph when the same failure occurred. The vehicle was towed to the same dealer who replaced the engine again. After the second replacement while driving the vehicle was part the vehicle had caught on fire. The fire department was called and put out the fire. No injuries, medical attention needed. The contact's insurance had replaced the engine a third time. Again, while driving at the same speeds the check engine light suddenly illuminated and the vehicle began rattling underneath the hood. The contact also smelled a fuel burning odor coming into the vehicle. The contact had pulled over and had the vehicle towed to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 40,000.

Mileage: 40,000

Secondary air system failure air control value seized witch cause a failed emissions second replacment. Inorder to replace you need to take apart complete manifold not an eazy replace. The failure is keeping me from passing safety emissions

Check engine/break/ABS/traction control/ cruise control and AT OIL TEMP lights are all on. Now my back break lights are not working! Car jerks at times. Read on a few forms that this was an issue for Subaru Imprezas 2012 and up. There was also a recall on this issue on April 2019. Please have this recalled again.

Was driving on I-70 in Colorado going 60-65 mph uphill when all indicator lights came on and AT (Automatic Transition) Oil Temp light began flashing. Check Engine, Hill Assist, ABS, and Traction Control lights all came on steady on. Had to pull over and had significant power loss during driving. Googled what AT Oil Temp light meant and called a tow truck to take to my mechanic. Mechanic initially indicated it could be valve body problem which in his words is a "known issue with Subaru CVT engines." Code pulled was p2764. They ended up pulling the pan and draining fluid and found excessive metal built up on magnet in pan. This pan and headgasket were repaired less than 6k miles ago (October 2020) and at that time they said everything was in good shape so something drastic happened to CVT in less than a year. Mechanic unable to say what caused the excessive buildup in that time. Safety compromised as left on side of very busy highway waiting for tow - we were also concerned with whether or not car would overheat/catch on fire due to AT oil being over 200 degrees. Problem confirmed by our mechanic and indicated that we need a full transmission replacement. No other warnings prior to this event. Maintenance is current and in 2018 performed recall service indicated by Subaru for valve spring issue.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE OIL LEVEL WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO SUBARU OF JACKSONVILLE (10800 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 641-6455) AND DIAGNOSED THAT THE TIMING COVER NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THERE WERE NO OIL LEAKS FOUND. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN BACK TO SAME DEALER AND THE CONTACT WAS INFORMED THAT THE TIMING COVER NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT OIL WARNING LIGHT WAS ILLUMINATED. THE OIL LEVEL WAS TOPPED OFF. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE AN OIL CONSUMPTION TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE ENGINE CONSUMED A QUART OF OIL AND THAT THE SHORT BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,224.

Mileage: 95,224

VEHICLE HAS HAD MULTIPLE INCIDENTS OF NOT STARTING, ENGINE LOSING POWER, EXTENDED ENGINE CRANKING AND OTHER ELECTRICAL ISSUES FOR WHAT WAS UNKNOWN REASONS, DOCUMENTED IN NUMEROUS DEALER REPORTS. WAS INFORMED THAT THE ISSUE IS DUE TO OIL LEAKING FROM OIL CONTROL VALVE (OCV) LEAKING INTO WIRING HARNESS. VEHICLE HAS HAD ISSUES WHEN IN MOTION, BEFORE RUNNING AND WHILE TRYING TO START.

Mileage: 120,000

THE CAR BROKE DOWN NOV. 2018 WHILE MY WIFE WAS DRIVING ON INTERSTATE HIGHWAY. DEALER REPLACED VALVE BODY. CAR WAS USING A LOT OF OIL BETWEEN CHANGES. WHEN ASKED ABOUT IT, DEALER SERVICE DEPT SAID "JUST KEEP ADDING OIL." CAR STARTED PUTTING OUT BLUE CLOUD FROM EXHAUST WHEN STARTED. ASKED DEALER SERVICE DEPT, THEY SAID "SUBARUS DO THAT. JUST KEEP ADDING OIL." HAD RECALL WORK DONE MARCH 2019: VALVE SPRING REPLACEMENT. AGAIN ASKED ABOUT OIL CONSUMPTION. SERVICE DEPT. RECOMMENDED ADDING OIL BETWEEN OIL CHANGES. LABOR DAY 2019 CAR BROKE DOWN AGAIN WITH SAME DASH INDICATORS FLASHING AS IN NOV. 2018. CAR WAS IN DRIVE AND MOVING FORWARD AT 35 MILES PER HOUR ON A CITY STREET 150 MILES FROM HOME. DEALER SERVICE DEPT SAID TIMING CHAIN HAD JUMPED, ENGINE FAILED. ACCORDING TO DEALER SERVICE DEPARTMENT, ENGINE HAD EXCESSIVE OIL CONSUMPTION, AND SAID "ENGINE IS OIL DEPRIVED." CAR NOW NEEDS A NEW ENGINE.DEALER HAD PROMISED TO FIX IF ISSUE FROM 2018 RETURNED. THE DEALER DID NOT HONOR THE PROMISE. *TR

DRIVING ALONG AND STARTED MAKING BAD NOISE FROM MOTOR. LOST POWER. THE SAME THING HAPPENED ABOUT 2 YRS AGO WIYH AROUND 52000 MILES ON IT. THEN SUBARU FIXED IT. THIS TIME THEY ARE USING ALL SORTS OF EXCUSES. TO GET OUT OF FIXING IT UNLESS I PAY AN UNDEFINED AMOUNT. ..JUST AS LAST TIME I HAD ALL MY MAINTENANCE LOGGED. THAT ISNT IN QUESTION BUT BEC THERE ARE HEAT SHIELDS THAT WERE RATTLING I JUST TOOK OFF AND SOME BOLTS I REPLACED LIKE WHEN I PUT A NEW EXHAUST FLANGE GASKET. THEY WANT TO GET OUT OF IT BY SAYING IT LOOKS AS IF IT COULD HAVE HAD PERFORMANCE PRODUCTS ON IT.

Mileage: 78,000

I WAS INVOLVED IN AN ACCIDENT ON I-10 ON 11/27/2019 AT 2 PM. I WAS TRAVELING AT 60- TO 65 MPH AND HIT A SUV THAT HAD STOPPED IN THE LEFT HAND LANE. THE AIRBAGS DID NOT DEPLOY ( PASSENGER OR DRIVER SIDE) I HAVE REPORTED THIS TO SUBARU AND SO FAR THEY HAVE NOT BEEN HELPFUL. I RECEIVED CONTUSIONS FROM MY RIGHT HIP TO MY LEFT CLAVICLE BUT NO BROKEN BONES.

Mileage: 66,000

MY WIFE AND I WERE DRIVING FROM CALIFORNIA TO COLORADO LAST SATURDAY, AND OUR CAR STOPPED RUNNING HALFWAY ACROSS UTAH. A VALVE SPRING BLEW A HOLE IN OUR IGNITION AND WE HAD TO GET OUR VEHICLE TOWED 50 MILES TO THE NEAREST CAR SHOP. MY WIFE LATER FOUND OUT THAT THEIR WAS A RECALL ON THE VEHICLE FOR THAT EXACT SAME ISSUE. I CONTACTED SUBARU THIS MORNING ABOUT THE RECALL AND THEY SAID THAT I WOULD HAVE TO GET IT TOWED TO THE NEAREST SUBARU DEALERSHIP TO GET ASSISTANCE. MOREOVER THEY STATED THAT BECAUSE OF MY HIGH MILAGE IT WILL DEPEND WHETHER OR NOT THEY PROVIDE SOME COVERAGE FOR THE DAMAGES. MY WIFE AND I PURCHASED THE VEHICLE LAST YEAR FROM HEUBERGER MOTORS, AND WERE NEVER INFORMED ABOUT THE RECALL. THE VEHICLE IS CURRENTLY STILL BEING HELD BY THE TOWING COMPANY IN UTAH, FURTHERMORE I'M CURRENTLY STATIONED IN FORT CARSON COLORADO ABOUT 600 MILES AWAY.

Mileage: 127,000

I HAVE HAD A PROBLEM WITH THE CAR BURNING OIL SINCE I BOUGHT THE CAR. MY OIL LIGHT COMES ON AFTER EVERY 1000.00 MILES AND IT IS DOWN AT LEAST A QUART AND A HALF EACH TIME . I CHANGE THE OIL EVERY 3000 MILES BUT I STILL HAVE TO PUT OIL IN IN BETWEEN. I ORDERED THIS CAR FROM A DEALERSHIP RT FROM THE FACTORY. THE OIL CONSUMPTION HAS BEEN A PROBLEM SINCE DAY ONE. I HAVE BROUGHT IT TO THE DEALERSHIPS OVER 5-7 TIMES. THEY WILL NOT ACKNOWLEDGE THE PROBLEM .

Mileage: 1,000

THERE HAVE BEEN REPEATED AND REOCCURRING ISSUES RELATED TO OIL CONSUMPTION AS WELL AS A FAULTY CVT TRANSMISSION. SUBARU HAS ISSUED AN EXTENDED 100,000 MILE WARRANTY, BUT THIS INFORMATION WAS NOT PROVIDED DIRECTLY TO ME. I FOUND OUT ABOUT THE EXTENDED WARRANTY WHEN I TOOK THE CAR IN TO A MECHANIC AND THEY HAD KNOWLEDGE OF THE EXTENDED WARRANTY. THE MECHANIC RECOMMENDED I TAKE IT TO A SUBARU SERVICE CENTER TO TRY AND GET IT COVERED UNDER WARRANTY. THE CAR HAD 94,000 MILES AT THE TIME I WAS MADE AWARE OF THIS ON 6/22/18. SINCE 6/22/18-11/2/19, I HAVE REPEATEDLY HAD REOCCURRING ISSUES WITH BOTH OIL CONSUMPTION AND THE CVT TRANSMISSION. THE SERVICE DEPARTMENT HAS CLAIMED TO HAVE REPAIRED ISSUES, BUT I HAVE NEVER HAD RESOLVE OF ANY OF THEM. INSTEAD I FEEL AS THOUGH I HAVE BEEN TOLD EACH ITEM HAS BEEN REPAIRED. IF SIMILAR ISSUES HAVE OCCURRED, LIKE THE OIL LIGHT ILLUMINATING AFTER THE SHORT BLOCK REPLACEMENT, I BEEN GIVEN THE EXPLANATION THAT IT IS DUE TO SOFTWARE ISSUES THAT NEED UPDATING. THESE EXCUSES HAVE BEEN GIVEN REPEATEDLY UNTIL THE 12 MONTH WARRANTY OF THE PARTS IN QUESTION HAS THEN PASSED. THIS SAME THING HAS OCCURRED WITH THE SLIPPING CVT TRANSMISSION THAT I REPORTED ON 6/22/18, AND NOW I AM BEING TOLD THE TRANSMISSION NEEDS TO BE REPLACED AT A COST OF $8,000 OUT OF POCKET. THE CAR IS NOT EVEN VALUED AT $8,000 ANYMORE. I WOULD STRONGLY ADVISE RESEARCH INTO THESE FAULTY PARTS AND THE CONSUMER DECEIT THAT HAS OCCURRED TO MYSELF AND MILLIONS OF OTHER SUBARU OWNERS. DECEIVING CONSUMERS UNTIL EXTENDED WARRANTY PERIODS PASS, AND REQUIRING CONSUMERS TO PAY OUT OF POCKET SHOULD BE ILLEGAL. I SEE NOW WHY SUBARU OPTED FOR THIS EXTENDED WARRANTY FOR BOTH OF THESE ISSUES RATHER THAN ADMITTING FAULT AND PROVIDING A RECALL. THIS ALLOWS THE DECEIT AND SUBARU TAKING FINANCIAL RESPONSIBILITY OF REPAIRS TO OCCUR BY LOOPING IN THE SERVICE DEPARTMENT INTO THIS SCAM. DO NOT BUYSUBARU

2 BELTS CAME APART AT 65K MILES & WERE REPLACED ON 4/14/2018. THEN AGAIN NOT EVEN MONTH AFTER ON 5/19/2018 2 BELTS WERE REPLACED AGAIN AT 66K MILES, AND 3RD TIME ON 8/18/2019 AT 94K SAME 2 BELTS CAME APART AND THIS TIME RUINED RADIATOR, ENGINE AND MANY OTHER PARTS IN THE VEHICLE (VEHICLE WOULD NEED TO BE TAKEN APART TO DETERMINE THE DAMAGES) WAITING TO HEAR BACK FROM SUBARU'S ASKING TO FIX THE VEHICLE ST UBARUS EXPENSE.

Mileage: 94,000

FACTORY RECALL FOR A VALVE SPRING AND BRAKE LAMP SWITCH REPLACEMENT WAS COMPLETED ON SEPT.25, 2019. THE CAR ENGINE CAUGHT ON FIRE WHILE I WAS DRIVING ON OCTOBER 18, 2019. I WAS STOPPED AT A RED LIGHT ON A CITY STREET. THE POLICE AND FIRE DEPARTMENTS WERE CALLED TO PUT OUT THE FLAMES. THE FIRE MARSHAL WAS PRESENT TO DOCUMENT AND TAKE PHOTOS. MY CAR WAS TOWED. I UNDERSTAND THIS HAS HAPPENED TO CARS INVOLVED IN THE RECALL.

Mileage: 66,800

AFTER 7 WEEKS AND MULTIPLE COSMETIC ATTEMPTS TO REPAIR THE DAMAGE THEY DID TO MY CAR I AM STILL DRIVING AN UNSAFE CAR THAT SMELLS OF GAS. ALL OF THIS OCCURRING AFTER A FAULTY RECALL REPAIR (THAT THEY DO NOT DENY) THAT NEARLY CAUSED A MULTI CAR CRASH ON RT495. WHAT I WANT FROM PATRICK MOTORS/ SUBARU OF AMERICA: I WANT MY CAR REPAIRED AS SOON AS POSSIBLE TO THE SATISFACTION THAT THE CAR IS NOT DANGEROUS TO DRIVE. CAN YOU HELP ME!

Mileage: 64,000

I RECEIVED NOTIFICATION OF 2 SAFETY RECALLS FOR MY VEHICLE: SUBARU RECALL WTY-84 (NHTSA ID 18V-772) AND SUBARU SAFETY RECALL WUE-90 (NHTSA RECALL ID 19V-149.) I PURCHASED MY CAR ON THE ISLAND OF O'AHU AND LIVE ON THE ISLAND OF MOLOKA'I. SERVCO SUBARU WILL NOT PAY FOR MY CAR TO BE SHIPPED BY BARGE FOR REPAIRS. SINCE THE VALVE SPRINGS AFFECTED ARE A DEFECT IN THE ENGINE UPON MANUFACTURE, I FEEL THAT I SHOULD RECEIVE REIMBURSEMENT FOR THE COST OF SHIPPING. MY BUDGET IS TIGHT AND THIS WILL BE A HARDSHIP.

ON 07/08/2019 I TOOK MY SUBARU IMPREZA TO A LOCAL DEALERSHIP TO HAVE RECALLS WUE90 AND WTY84 COMPETED. IT NOW SEEMS THAT WHATEVER WORK WAS DONE TO SATISFY THE RECALLS HAS BEEN CAUSING THE CAR TO MALFUNCTION. THE RECALL SERVICE WAS COMPLETED ON 07/09, AND I PICKED IT UP THAT DAY. BEGINNING ON 07/10, HOWEVER, THE CHECK ENGINE AND VEHICLE DYNAMICS CONTROL WARNING LIGHTS STARTED COMING ON INTERMITTENTLY. SO FAR, THESE WARNING LIGHTS HAVE DISPLAYED FOR A PORTION, OR FOR THE ENTIRETY, OF 22 OF THE PAST 32 DAYS. BOTH LIGHTS (CHECK ENGINE AND VDC) HAVE DISPLAYED TOGETHER EVERY TIME, AND ARE USUALLY ON OR OFF WHEN THE VEHICLE IS STARTED. WHEN THE LIGHTS ARE ON, THE CRUISE CONTROL DOES NOT FUNCTION AND I HAVE NOTICED A SIGNIFICANT (-21.6%) DECREASE FROM MY AVERAGE GAS MILEAGE. ON FOUR OCCASIONS THAT I AM ABLE TO RECALL, THE WARNING LIGHTS ALSO CAME ON UNDER BRAKING (I.E. THEY WERE OFF WHEN I STARTED THE CAR AND THEN TURNED ON AT SOME POINT DURING MY TRIP WHEN I PRESSED THE BRAKES). WHETHER THE WARNING LIGHTS ARE ON OR OFF, I HAVE NO WAY OF KNOWING WHAT ISN'T WORKING (OTHER THAN THE CRUISE CONTROL AS I MENTIONED). I HAVE TAKEN THE VEHICLE BACK TO SUBARU TWICE TO TRY TO RESOLVE THE ISSUE: FIRST ON 07/10 AND THEN ON 08/07. THEY SCANNED THE CODES, DID SOME WORK ON IT, AND GAVE THE CAR BACK TO ME, CLAIMING THAT IT WAS FIXED. THE ONE THING THEY ARE FAILING TO CONSIDER IS THAT THE PROBLEM MAY ACTUALLY BE RELATED TO THE SERVICE PERFORMED TO COMPLETE THE RECALLS BECAUSE I'VE NEVER HAD AN ISSUE WITH THE VDC SINCE I BOUGHT THE CAR ALMOST SIX YEARS AGO, AND I DON'T BELIEVE THE CHECK ENGINE LIGHT HAS COME ON DURING THAT PERIOD EITHER. AT THIS POINT, I DON'T EVEN KNOW IF THE CAR IS SAFE TO DRIVE. ATTACHMENT: PHOTO OF WARNING LIGHTS AFTER LEAVING THE CAMELBACK SUBARU (PHOENIX, AZ) SERVICE SHOP ON 08/07/2019.

Mileage: 78,095

RECALL #18V-772, VALVE SPRING REPAIR. ON MAY 9, 2019 ROGER'S SUBARU PERFORMED RECALL WORK ON MY 2013 IMPREZA. NOW MY ENGINE MAKES A LOUD KNOCKING NOISE. THIS NOISE HAPPENS WHEN DRIVING & WHEN STATIONARY.

Mileage: 98,105

RECALL WORK TO REPLACE THE VALVE SPRINGS WAS PERFORMED MAY 13TH. CHECK ENGINE LIGHT CAME ON MAY 14TH. LESS THAN 500 MILES AND ONE MONTH LATER IT THREW A PISTON ROD AND BLEW THE ENGINE.

Mileage: 97,600

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. TIMMONS SUBARU (3950 CHERRY AVE, LONG BEACH, CA 90807, (888) 496-9707) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT USED IN OCTOBER OF 2018. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT TOOK THE VEHICLE TO CENTER SUBARU (45 WINSTED RD, TORRINGTON, CT 06790, (860) 489-1301) WHERE IT WAS NOTICED THAT THE FRAME HAD MAJOR DAMAGE THAT WAS COVERED UP TO RESELL THE VEHICLE. THE DEALER RESEARCHED THE VEHICLE IN THEIR SYSTEM AND INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE RECALL REPAIRS BECAUSE THE VEHICLE HAD A SALVAGE TITLE. THE DEALER FURTHER STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT THE CONTACT MAY HAVE BEEN RIPPED OFF WHEN PURCHASING THE VEHICLE. THE CONTACT STATED THAT THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (AUTO SALES CT, 1320 WOLCOTT RD, WOLCOTT, CT 06716, (203) 441-4911) DID NOT DISCLOSE THAT THE VEHICLE WAS SALVAGED. THE FAILURE MILEAGE WAS 70,215.

Mileage: 70,215

RECEIVED RECALL NOTICE ON FAULTY VALVE SPRINGS AND WAS TOLD BY DEALER IT WOULD BE AT LEAST ONE YEAR BEFORE THEY COULD MAKE THE REPAIR. THIS TIMEFRAME IS UNACCEPTABLE CONSIDERING THE RISK OF ENGINE MALFUNCTION I AM ASSUMING WHILE WAITING. WHY WOULD YOU ALLOW MANUFACTURERS TO PUSH OUT CRITICAL SAFETY REPAIRS THAT FAR OUT?????

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THERE WAS NO FORWARD MOMENTUM. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT A FAULT CODE WAS UNABLE TO BE RETRIEVED. PREVIOUSLY, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). GURLEY LEEP SUBARU (5302 GRAPE RD, SUITE #2, MISHAWAKA, IN 46545, (574) 258-7700) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Mileage: 55,000

VALVE SPRING RECALL SUBARU DEALERSHIP "FIXED" MY CAR DUE TO THIS RECALL BACK IN FEBRUARY 2019, ACCORDING TO MANUFACTURERS PROCEDURE. THIS INCLUDED ADDING OIL AND ALSO COOLANT TO MY VEHICLE. IT WAS RETURNED TO ME AS SOON AS IT WAS COMPLETED (TOOK 4 DAYS APPROX.) HOWEVER, RECENTLY, THE WEEK OF THE 20TH OF MAY 2019, THAT IS ABOUT 3 MONTHS AFTER THE "REPAIR" DONE FOR THE RECALL, MY ENGINE STALLED WHILE I WAS DRIVING ON THE ROAD. FORTUNATELY I WAS CLOSE TO HOME AND AFTER STRUGGLING IT TURNED ON AND I DROVE IT HOME. HAD TO TOW IT TO THE DEALERSHIP TO GET IT FIXED AGAIN. I AM AFRAID THE ISSUE WITH THE ENGINE, IS FAR MORE SERIOUS, AND SUBARU IS NOT ACKNOWLEDGING THE ISSUE AS THEY SHOULD. STALLING IN THE MIDDLE OF THE ROAD CAN BE EXTREMELY DANGEROUS. THIS NEEDS TO BE FIXED IN A BETTER MATTER. TO WHICH I THINK, ALL AFFECTED VEHICLES WITH THIS SERIOUS ISSUE, NEED A NEW ENGINE.

Mileage: 78,000

I INITIALLY CALLED MY LOCAL DEALER TO FIX THE RECALL (ENGINE VALVE MALFUNCTION) ON JANUARY 18, 2019. THEY SOONEST AVAILABLE DATE TO SCHEDULE THE REPAIR WAS TODAY, MAY 13, 2019 CITING A BACK ORDER ON PARTS. ALMOST 5 MONTHS LATER. ATTACHED IS THE SCREENSHOT OF THE DAY I MADE THE PHONE CALL. THEY ALSO INDICATED IN THE PHONE CALL WHEN I MADE THE APPOINTMENT THAT THE REPAIR WOULD NOT TAKE LONG AND I WOULD HAVE MY CAR BACK THE NEXT DAY. TODAY, THEY TELL ME THAT THEY WILL LIKELY HAVE MY CAR FOR ABOUT A MONTH BECAUSE THEY ARE BACKLOGGED AND THE AMOUNT OF WORK INVOLVED IS "MORE THAN ANYONE ANTICIPATED." I FEEL THAT NEARLY 6 MONTHS CANNOT BE CONSIDERED A "REASONABLE AMOUNT OF TIME."

WHEN I LISTED MY VIN NUMBER MY CAR DID NOT SHOW UP AS BEING RECALLED FOR THE SUBARU VALVE SPRING RECALL. MY FIVE DOOR IMPREZA HAS A BUILD DATE OF 06-2013. THE RECALL GOES THRU JUNE 13 OF 2013. NHTSA CAMPAIGN NUMBER: 18V772000 I DON'T KNOW THE DAY MY VEHICLE WAS MANUFACTURED AND I DON'T KNOW HOW TO DETERMINE THE DAY. HOWEVER I DO KNOW MINE WAS EQUIPPED WITH THE WEAK SPRINGS. WHILE MY CAR WAS STILL UNDER WARRANTY I HAD A VALVE SPRING BREAK WHILE DRIVEN AT APPROXIMATELY 50 MPH ON THE HWY ALLOWING THE VALVE TO TRAVEL INTO THE CYLINDER. THIS DESTROYED ONE HEAD AND THE PISTON. ALSO SCRATCHING THE CYLINDER WALL. THIS REQUIRED THE REPLACEMENT OF THE SHORT BLOCK ASSEMBLY AND ONE HEAD. NOW I STILL HAVE ONE ORIGINAL HEAD AND ONE REPLACEMENT HEAD THAT I DON'T KNOW THE BUILD DATE ON. I THINK THE RECALL SHOULD BE EXPANDED TO COVER CARS BUILT LATER THAN JUNE 13 2013.

Mileage: 52,000

I WAS DRIVING AND THE CRUISE CONTROL LIGHT STARTED BLINKING, THE CHECK ENGINE LIGHT CAME ON, AND THE TRACTION CONTROL LIGHT CAME ON. HTTPS://YOUTU.BE/ZUJIGGDQQ5E

Mileage: 73,723

EXCESSIVE OIL CONSUMPTION. VEHICLE NEEDS TO HAVE ENTIRE OIL RESERVOIR REFILLED EVERY 3 OR SO DAYS. WHEN ON HIGHWAY, VEHICLES SEIZES UP. THE CAR SLOWS WAY DOWN BY ITSELF AND THE HILL ASSIST INDICATOR LIGHT COMES ON AS WELL AS THE CHECK ENGINE LIGHT. IT LOSES CONTROL AND THE CAR STARTS SHAKING. I HAVE SEEN TOO MANY PEOPLE WITH THIS SAME EXACT ISSUE AND SUBARU REFUSES TO HELP. THIS IS AN ONGOING SUBARU PROBLEM AND SHOULD BE RECALLED!

Mileage: 128,000

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V772000 (ENGINE AND ENGINE COOLING) AND 19V149000 (EXTERIOR LIGHTING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STAR SUBARU (206-26 NORTHERN BLVD, BAYSIDE, NY 11361, (833) 271-0487) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (STATEN ISLAND SUBARU, 1257 HYLAN BLVD, STATEN ISLAND, NY 10305) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE TRAVELING ON THE HIGHWAY (I-79 IN PA, JUST SOUTH OF EXIT #68 MOUNT NEBO ROAD), MY ENGINE LOST POWER. I WAS TRAVELING IN A STRAIGHT LINE AT THE TIME. I HAD IT TOWED TO A SUBARU DEALERSHIP WHICH CONFIRMED IT HAD SEIZED. *DT ADDED CSPC SHORTLY BEFORE THIS, I HAD RECEIVED NOTICE THAT I AM A MEMBER OF A CLASS ACTION SETTLEMENT CONCERNING SUBARU CONNECTING ROD BEARINGS AND MAIN BEARINGS. MY CAR IS A 2013 WRX, AND WRX ENGINES MADE BETWEEN 2012 AND 2017 ARE IN THE CLASS. THE DEALERSHIP INFORMED THAT ALTHOUGH THEY HAD NOT YET INSPECTED THE ENGINE TO DETERMINE THE CAUSE, THEY GUESSED THE CAUSE WAS A TURBO FAILURE: WHICH HAPPENS TO BE EXCLUDED FROM THE SETTLEMENT. ("GUESS" WAS THE SERVICE MANAGER'S WORD, NOT MINE.) I WAS FURTHER INFORMED BY THIS SAME SERVICE MANAGER OF MY LOCAL DEALER THAT A FULL ENGINE INSPECTION IS REQUIRED IN ORDER TO DETERMINE THE CAUSE - WHICH MEANS IT WILL COST ME CLOSE TO $900 FOR SUBARU TO DETERMINE WHETHER OR NOT THEY WILL COVER MY REPAIRS UNDER THE SETTLEMENT. MILAGE AT THE TIME OF THE ENGINE FAILURE WAS APPROXIMATELY 46,500 MILES. *JS

Mileage: 46,500

SUBARU RECALL FROM OCTOBER 2018. THE CAR IS STARTING TO STALL WHILE DRIVING. SUBARU IS NOW TELLING ME THAT I HAVE TO WAIT UNTIL LATE MAY TO HAVE MY CAR REPAIRED. THIS IS UNSAFE AND IS MY ONLY VEHICLE FOR WORK. DURING DRIVING ON THE EXPRESSWAY BETWEEN 30 AND 60MPH OR ON CITY STREETS BETWEEN 20-30PMH, THE CAR JUST SLOWS WAY DOWN BY ITSELF AND THE HILL START/ASSIST WARNING LIGHT KEEPS COMING ON AND PERIODICALLY THE VEHICLE DYNAMICS CONTROL LIGHT ALSO COMES ON. THESE ISSUES HAVE BEEN ONGOING AND PERIODIC BUT MORE AND MORE FREQUENT SINCE DECEMBER 2018.

Mileage: 16,000

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT HAD AN OPEN RECALL REGARDING NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). THE VEHICLE WAS TAKEN TO MODESTO SUBARU (1517, 4360 MCHENRY AVE, MODESTO, CA 95356) WHERE THEY STATED THAT THE RECALL WAS REPAIRED. AFTER LEAVING THE DEALER, THE CONTACT STATED THAT THE FRONT BUMPER WAS HANGING OFF THE VEHICLE AND THE ENGINE STARTED MAKING ABNORMAL KNOCKING NOISES. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,996.

Mileage: 15,996

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CARLSEN SUBARU (480 VETERANS BLVD, REDWOOD CITY, CA 94063, (888) 520-5916) WAS CONTACTED AND STATED THAT THE NEXT AVAILABLE APPOINTMENT WAS IN MAY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING AT AN UNKNOWN SPEED, A RUMBLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V149000 (EXTERIOR LIGHTING) AND 18V772000 (ENGINE AND ENGINE COOLING). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HEUBERGER SUBARU AT (719) 475-1920 (LOCATED AT 1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 61,402. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V149000 AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V772000.

Mileage: 61,402

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BOB BAKER SUBARU (5500 PASEO DEL NORTE, CARLSBAD, CA 92008) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BILL RAPP SUBARU (3446 BURNET AVE, SYRACUSE, NY 13206, (877) 351-6044) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) INITIALLY STATED THAT THE PART WOULD BECOME AVAILABLE IN MID FEBRUARY OF 2019, BUT THEN LATER STATED MID MARCH OF 2019 AS THEY HAD NOT ORDERED THE PART. A LOANER VEHICLE WAS NOT OFFERED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ENGINE STARTER BEING DAMAGED DUE TO ALL THE TIMES THE CAR HAS STALLED DUE TO VALVE SPRING. DEALER FORCED TO PAY $700 TO FIX WHEN STARTER IS FINE BUT VALVE SPRING IS THE ISSUE. VEHICLE WAS IN MOTION TO A STOP. ENGINE STALLED.

Mileage: 191,000

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MIKES GARAGE IN GOSHEN DID MY INSPECTION IN OCT. INSPECTING MY CAR HE LET ME KNOW I NEEDED A SERPENTINE BELT BECAUSE IT WAS CRACKED AND WOULD MOST LIKELY LAST 3 MONTHS. ON NOV 29TH I DROVE HOME FROM CHESTER AND THE CAR BROKE DOWN. ON NOV 30TH I TOWED IT TO THE MECHANIC AND I RENTED A CAR. HE TOLD ME IT WAS THE BELT ISSUE AND I NEEDED AN OIL CHANGE. CAR WAS READY FOR PICKUP ON 12/3. ON 12/8 THE CAR BROKE DOWN IN MIDDLETOWN AND IT WAS TOWED TO SUBARU. ON 12/10 SUBARU TOLD ME THAT THE CAR DIAGNOSIS WAS A BLOWN ENGINE DUE TO NO OIL. IF I WANTED TO HAVE IT COMPLETELY CHECKED THEY WOULD CHARGE 1000 TO TAKE IT APART AND PROPERLY DIAGNOSIS IT. I GAVE THEM THE OK TO DO SO. ON 12/17 I WENT TO MIKES GARAGE AND SHOWED HIM THE ESTIMATE FROM SUBARU AND ASKED HIM WHAT WAS GOING TO BE DONE ON HIS PART. HE SAID HE HAD CAMERAS TO SEE THE PROPER OIL CHANGE AND WHAT WAS SUPPOSED TO BE RELIABLE FOR MY ENGINE SINCE HE DID WHAT WAS SUPPOSED TO BE DONE. HE TOLD ME ABOUT THE RECALL ON MY CAR AND THAT I SHOULD LOOK INTO IT. WEEK OF THE 17TH OF DECEMBER I CALLED SUBARU AND A CASE WAS OPENED FOR ME. SHE CALLED ME BACK ON DECEMBER 27TH HER NAME WAS MS.QUINN AND SAID THEY COULDN'T DO ANYTHING FOR ME BECAUSE I HAD TAKEN IT TO THIS OUTSIDE MECHANIC. THEY OFFERED ME A 500 COUPON TOWARDS A BRAND NEW CAR. LOL! THE FIRST WEEK OF JAN I REACHED OUT TO SUBARU AGAIN TO SPEAK TO A MGR. AFTER REVIEWING THE CASE AND REACHING OUT TO SUBARU HE STATED THAT HE COULD NOT ASSIST BECAUSE THE ENGINE HAD FAILED DUE TO NO OIL PER SUBARU. HE ALSO STATED THAT THE RECALLED PART WAS NOT BROKEN IN MY SUBARU. AT THIS POINT I HAD ALREADY SPOKEN TO MIKE WHO STATED HE HAD AN ENGINE FOR ME TO PLACE IN CAR FOR 500. I GAVE HIM THE OK OUT OF DESPERATION. MIKE IN GOSHEN CALLED FEB 1ST TO LET ME KNOW CAR WAS DONE WE PICKED IT UP ON SATURDAY THE 9TH AND ON TUESDAY THE 12TH THE CAR HAD LEAKING FLUIDS AND CURRENTLY IS NOT DRIVE-ABLE.

Mileage: 108,264

SUBARU ISSUED A SAFETY RECALL IN DECEMBER OF 2018, ON JANUARY 14 2019 I CONTACTED HEUBERGER SUBARU OF COLORADO SPRINGS CO. ABOUT THIS RECALL AND WAS TOLD THAT THE PART HAD TO BE ORDERED, AND THAT IT WOULD TAKE APPROXIMATELY 2 WEEKS FOR THE PART TO COME IN. IT IS NOW FEBRUARY 18 2019 AND I HAVE YET TO BE CONTACTED BY THE DEALERSHIP ABOUT THIS RECALL. WHEN TRYING TO REACH THE SERVICE DEPARTMENT IT ALWAYS GOES TO VOICE MAIL. ON THE 18TH OF FEBRUARY I CONTACTED SUBARU ABOUT THIS AND WAS ADVISED THAT A SUBARU DEALER APPROXIMATELY 40 MILES FROM HOME HAD THE PARTS, BUT IT WOULD BE JUNE OF 2019 BEFORE I COULD GET AN APPOINTMENT.HOW LONG IS IT GOING TO TAKE TO HAVE THIS RECALL ADDRESSED

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2018. JOHNSTONS SUBARU (243 DOLON AVE, MIDDLETOWN, NY 10940) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DOWNTOWN SUBARU OF OAKLAND (4133 BROADWAY, OAKLAND, CA 94611, (888) 893-6816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CANNOT GET DEALER (CARTER SUBARU IN BALLARD) TO SCHEDULE REPAIRS FOR RECALL WTY-84 (NHTSA ID 18V-772). A MONTH AGO THEY SAID THEY'D GET BACK TO ME IN A FEW DAYS. NOW THEY DON'T RESPOND TO VOICEMAIL OR EMAIL MESSAGES.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MORRIE'S MINNETONKA SUBARU (12520 WAYZATA BLVD, MINNETONKA, MN 55305, (612) 395-4199) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL AUGUST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED THE INFORMATION ON THE OTHER SIDE OF FORM IS INCORRECT. DEALER DID NOT HAVE THE PARTS FOR THE RECALL. DEALER DID NOT SCHEDULE THE REPAIR UNTIL AUGUST. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE). METRIC SUBARU (1767 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND COMPETITION OF SMITHTOWN (601 MIDDLE COUNTRY RD, ST JAMES, NY 11780) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HYMAN BROTHERS SUBARU (11960 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 893-8900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

SUBARU - THE VALVE SPRINGS LOCATED INSIDE OF ENGINE. CALLED TWO WEEKS AGO FOR THE PARTS AND CALLED AGAIN IF THE LOCAL REPAIR SHOP KNOWS WHEN THE PART WILL BE COMING IN. THEY HAD NO IDEA. CALLED SUBARU RECALL CENTER. THEY HAVE NO IDEA HOW THE PARTS ARE HANDLED AND HOW MANY ARE READY TO SHIPPED OUT FOR THE REPAIR SHOPS.

RECEIVED A NOTICE ABOUT SAFETY RECALL (NHTSA ID 18V-722) INVOLVING RISK OF VALVE SPRING FAILURE THAT COULD LEAD TO ENGINE STALLING AND RISK OF CRASH. CALLED OUR LOCAL SUBARU DEALERSHIP IN GOLDEN, CO TO HAVE THE ISSUE RESOLVED. WAS TOLD THAT THE EARLIEST THAT THEY COULD GET TO IT WOULD BE MAY OF 2020 (15 MONTHS). "TOO MANY CARS ARE BEING RECALLED AT THE SAME TIME. 150 AHEAD OF US IN THE QUEUE FOR THIS REPAIR." THIS TRANSLATES TO ONLY 10 RECALL REPAIRS PERFORMED PER MONTH. SAID THAT THEY HOPE TO MOVE US EARLIER, BUT NO PROMISES WERE MADE. NO COMMENT ABOUT THEIR LIABILITY SHOULD THE FAILURE OCCUR DURING THIS OVER-ONE-YEAR TIMEFRAME WHILE WAITING FOR THIS SAFETY RECALL TO BE PERFORMED.

Mileage: 83,805

I RECEIVED AN 'IMPORTANT SAFETY RECALL' NOTICE REGARDING MY VEHICLE'S ENGINE ISSUE THAT NEEDS TO BE RESOLVED. PER THE INSTRUCTIONS ON THE NOTICE, I CALLED MY LOCAL DEALER TO SCHEDULE AN APPOINTMENT. DESPITE THE STRESSED IMPORTANCE OF THE SAFETY ISSUES REGARDING THIS RECALL IN THE LETTER RECEIVED VIA MAIL, THE PERSON AT THE DEALERSHIP SEEMED TO HAVE NO REAL CONCERN OR CARE FOR MY VEHICLE'S OR PERSONAL SAFETY, AND TOLD ME I COULD GO ON A WAITLIST FOR THE NEXT FEW MONTHS AS THEY WAIT FOR THE PARTS TO COME IN. I TRIED DISCUSSING MY DISSATISFACTION, WORRY, AND UPSET WITH THE PERSON AT SUBARU, BUT ALL SHE SAID WAS THAT I HAD TO WAIT. SO I ADDED MY NAME TO THE WAITLIST, AND CONTACTED SUBARU DIRECTLY, PER THE LETTER'S INSTRUCTIONS. SAME ANSWER FROM SUBARU, CLAIMING THAT THEY CANNOT REPAIR MY VEHICLE BECAUSE NOT ONE SINGLE DEALERSHIP HAS THE PARTS TO DO SO. I REITERATED THAT THIS MEAN I HAD TO HOPE MY CAR WOULDN'T HAVE AN ISSUE RESULTING IN MY PERSONAL SAFETY OR INJURY, AND THEY AGREED THAT YES, THAT'S ALL I CAN DO. ABSOLUTELY RIDICULOUS! IF THERE IS SOMETHING DANGEROUS ENOUGH ABOUT MY VEHICLE THAT THERE IS A NATIONWIDE RECALL, WHY IS IT THAT THERE IS NO RUSH TO GET THESE PARTS IN TO SERVICE THOSE WHO HAVE RECEIVED YOUR 'IMPORTANT SAFETY RECALL' WHICH STATES THAT 'YOU SHOULD IMMEDIATELY CONTACT YOUR SUBARU RETAILER FOR AN APPOINTMENT TO HAVE THIS IMPORTANT REPAIR PREFORMED' AS IT IS IN REGARDS TO A 'DEFECT' IN THE ENGINE OF THE VEHICLE THAT TRANSPORTS ME AND MY FAMILY DAILY. ABSOLUTELY NOT OKAY. GOOD ON SUBARU FOR NOTIFYING ME, BUT ABSOLUTELY NOT OKAY TO HAVE US WAIT MONTHS FOR A REPAIR ON AN ENGINE DEFECT AND INSTRUCT US TO JUST 'HOPE NOTHING HAPPENS' IN THE MEANTIME.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 E RAND RD, ARLINGTON HEIGHTS, IL 60004) STATED THAT THE PART WAS NOT AVAILABLE WHEN THE CONTACT CALLED TO SCHEDULE AN APPOINTMENT. A LOANER VEHICLE WAS NOT OFFERED. THE DEALER STATED THAT THE PARTS MAY NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). NAPLETON'S ARLINGTON HEIGHTS SUBARU (1555 EAST RAND RD, ARLINGTON HEIGHTS, IL 60004, 847-255-5700) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

HIGH RPM WHEN STARTING CAR IN COLD WEATHER. WHEN ENGINE WARMS UP RPMS RETURN TO NORMAL. CHOKE ISSUE? IT'S BEEN THIS WAY SINCE NEW.

Mileage: 2,000

THE VALVE SPRINGS RECALL HAS BEEN ISSUED SINCE 10/31 WITH NO REMEDY. THIS COULD BE A POTENTIALLY HARMFUL THING! WOULD LIKE AN UPDATE OR AT LEAST GET MY CAR FIXED

OIL IN CAR BECOMES LOW BETWEEN OIL CHANGE.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

Mileage: 81,000

OIL DRIPS FROM GASKET ON TOO HOT PART OF ENGINE CAUSING A SERIOUS FIRE HAZARD THIS HAS NOT HAPPENED TO OUR VEHICLE YET BUT WE WERE INFORMED BY OUR MECHANIC THAT THERE'S A POSSIBILITY THAT THIS COULD BE A PROBLEM IF NOT REPAIRED HAVE ANY INCIDENTS OF THIS NATURE ON SUBARUS BEEN RECORDED TO THIS DAY?

Mileage: 70,207

VECHILE BURNING OIL AT A RATE OF A QUART EVERY 1500 MILES,SUBARU STATED THAT THIS IS NORMAL, MECHANICS TOLD ME THIS IS NOT NORMAL..I HAVE HAD OLD CLUNKERS WITH HIGH MILLAGE THAT DID NOT BURN THIS MUCH OIL.

TL* THE CONTACT OWNS A 2013 SUBARU IMPREZA. EVER SINCE THE VEHICLE WAS PURCHASED, IT STARTED TO CONSUME AN EXTREME AMOUNT OF OIL, MORE THAN APPROXIMATELY A QUARTER EVERY 1,200 MILES. AT APPROXIMATELY 5,500 MILES, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND A TEST NEEDED TO BE PERFORMED AT 30,000 MILES. PER THE DEALER, THE VEHICLE HAD TO BE TAKEN EVERY 1,200 MILES FOR AN OIL CONSUMPTION TEST. AFTER THE SEVENTH TEST, IT WAS DETERMINED BY THE DEALER THAT THE SMALL BLOCK NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

Mileage: 34,000

CAR CONSUMES OIL EXCESSIVELY. EVERY 3000 MILES I NEED A QUART OF OIL. IT'S RIDICULOUS. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE CAR.

FIRST AT 10,496 THEN AT APPROXIMATELY 17,163; 19,031; AND 21,182 MILES THE LOW OIL LIGHT ILLUMINATED IN MY CAR. BETWEEN 19,031 AND 21,182 MILES I ADDED APPROXIMATELY 4.0 QUARTS OF OIL TO MY ENGINE. THIS OIL CONSUMPTION IS EXCESSIVE. *TR

Mileage: 10,496

AFTER 3,000-5,000 MILES ENGINE OIL LIGHT CAME ON. I WENT TO A MECHANIC AND THEY SAID IT WAS DOWN 1 QUART OF OIL. I ASKED SURPRISINGLY, " HOW CAN THIS BE?" " I JUST HAD MY OIL CHANGED AND IT'S A NEW CAR." AFTER ADDING A QUART (AND KEEPING AN EYE ON) THE SAME THING HAPPENED AGAIN 3,000 MILES AFTER MY NEXT OIL CHANGE. THIS CAN'T BE RIGHT. I HAVE NEVER OWNED A CAR THAT BURNS THAT MUCH OIL, UNLESS THERE IS A PROBLEM. I BELIEVE THAT THIS IS THE CASE, AND SUBARU IS COVERING THEIR TAIL BY STATING THAT ITS NORMAL FOR THE AUTOMOBILE TO "CONSUME" THAT AMOUNT OF OIL. " JUST LOOK IN YOUR USERS MANUAL." I DON'T BELIEVE SO. I THINK THEY NEED TO ADDRESS THIS ISSUE IF THEY ARE TO CONTINUE CLAIMING CUSTOMER SATISFACTION. I AM ONE WHO IS FAR FROM IT! *TR

Mileage: 28,770

I HAVE HAD MY 2013 SUBARU IMPREZA FOR ABOUT A YEAR WHEN I STARTED ENDURING MULTIPLE VISITS TO THE DEALER FOR LOW OIL. I AM BEING TOLD BY THE SERVICE MANAGER THAT MY OIL ISSUE IS NORMAL. I HAVE NEVER OWNED A BRAND NEW VEHICLE THAT HAD TO BE TAKE TO THE DEALER AS MUCH AS MY SUBARU. I AM HAVING MY OIL CHANGES DONE EVERY 3-4 MONTHS AND HAVING TO TAKE IT IN 1-2 TIMES IN BETWEEN TO HAVE OIL ADDED. EVERY TIME I SHOW UP FOR THE OIL CONSUMPTION TEST I AM ABOUT 1-1/2 QTS LOW ON OIL. I PURCHASED A SUBARU BECAUSE THEY TALKED ABOUT HOW EFFICIENT AND RELIABLE THEY ARE. NOW, I WAS TOLD THAT I JUST NEED TO CARRY OIL IN MY CAR AT ALL TIMES. I COULD UNDERSTAND IF THIS WAS A USED CAR OFF OF A LOT, THIS WAS NOT. THIS HAS BEEN THE BIGGEST PAIN OF A CAR AND I WILL BE TRADING IT IN AND NEVER BUYING ANOTHER SUBARU. *TR

Mileage: 23,850

I WAS DRIVING INTO WORK IN THE MORNING AND AS I ENTERED THE PARKING AREA I NOTICED MY OIL LIGHT COME ON. I PARKED THE CAR AND CHECKED THE OIL, AND TO MY SURPRISE THERE WAS NOTHING ON THE STICK. I HAD JUST CHANGED THE OIL LESS THAN 2000 MILES PRIOR TO THIS AND I WAS CONCERNED. I PROCEEDED TO CHECK FOR LEAKS AND FOUND NONE. I TOOK THE CAR IN TO THE DEALER AND WAS INFORMED THAT MY ENGINE IS A QUART LOW ON MOTOR OIL (0W20), AND THAT THIS IS NORMAL BECAUSE 2.0I FB ENGINES BURN A QUART OF OIL EVERY 1200 MILES AT THE MOST. THIS IS ABSURD, I AM A FORMER ASE CERTIFIED MECHANIC AND THIS WAS NOT SOMETHING I THOUGHT TO BE NORMAL. THIS CARS IS RATED TO GO 7500 MILES BETWEEN OIL CHANGES, AND IF I AM BURNING A QRT OF OIL EVERY 1200 MILE THEN I AM ESSENTIALLY CHANGING THE OIL IN BETWEEN OIL CHANGES. TO CALL THIS A COMMON/NORMAL OCCURRENCE IS LIKE SAYING THAT THEY CARE NOTHING ABOUT THERE CUSTOMERS. THE DEALER ESSENTIALLY TOPED OFF MY OIL, PUT A STICKER IN THE WINDOW AND SAID IN 1200 MILE COME BACK AND WE WILL START AN OIL CONSUMPTION TEST, BUT NOT AT THE COST OF THE DEALER OR SUBARU. THIS INITIAL COST WOULD BE CHARGED TO ME THE CUSTOMER AT A COST OF ALMOST $100.00 DOLLARS WHICH I FIND RIDICULOUS SINCE THE CAR IS UNDER WARRANTY AND THIS IS A DIAGNOSTIC OF A FAILURE NOT A NORMAL OIL CHANGE. WHEN I CONTACTED SUBARU OF NORTH AMERICA I STILL GOT THE RUN AROUND, AND I FEEL AS IF THEY ARE HIDING THE FACT THAT THEY HAVE A WHOLE FLEET OF VEHICLES OUT ON THE ROAD READY TO BLOW ENGINES AND THEY ARE GOING TO DO THE SAME THING THEY DID IN THE PAST WITH THE 2.5 AND BLAME THE CUSTOMER. *TR

Mileage: 10,882

I BOUGHT MY 2013 SUBARU IMPREZA AND WITH APPROX 10,000 MILES I GOT A LOW OIL LIGHT ON. I FOUND OUT MY SUBARU BURNS A QUART OF OIL EVERY 2500-3000 MILES. THAT IS UNACCEPTABLE FOR A BRAND NEW CAR. SUBARU IS SELLING A LEMON. *TR

Mileage: 10,000

VEHICLE WILL NOT START AFTER AN EXTENDED PERIOD OF ATTEMPTS. APPEARS TO HAPPEN MOST OFTEN WHEN VEHICLE IS PARKED (EITHER INDOORS OR OUTSIDE) FOR MORE THAN SEVERAL HOURS. CAR WILL CRANK OVER FOR 10+ SECONDS AND WILL NOT START. AFTER MULTIPLE ATTEMPTS, CAR HAS STARTED EVENTUALLY. HAVE COMMUNICATED WITH DEALER AND SIA OFFICES THAT I HAVE NOTICED THE CAR WILL MAKE WHIRRING NOISES THAT COME FROM THE BACK RH SIDE OF VEHICLE - AND ALSO A CLICKING NOISE NEAR CENTER OF DASH WHEN TURNED OFF AND SITTING. THIS WILL GO ON FOR OVER 5 MINUTES AT A TIME, WHICH MUST DRAIN BATTERY SINCE CAR IS NOT TURNED ON OR ENGINE RUNNING. WAS TOLD BY DEALER THAT THIS IS THE EMISSION SYSTEM "PURGING" ITSELF - AND IS CONSIDERED NORMAL FOR THIS VEHICLE. SIA OFFICES CONFIRMED THIS AND ALSO STATED THAT NOTHING IS NOTED IN THE CURRENT OWNERS MANUAL WHICH EXPLAINS THIS FEATURE. MY CONCERN IS THAT THE CAR IS UNABLE TO START WHEN REQUIRED TO - AND AM GUESSING THAT IT MIGHT BE RELATED TO THIS UNUSUAL FEATURE... . REGARDLESS OF ORIGIN, SAFETY ISSUE WITH CAR NOT STARTING AND BEING READY TO OPERATE WHEN NORMAL STARTING PROCEDURES ARE FOLLOWED. *TR

Mileage: 8,500