2018 SUBARU LEGACY Electrical System Problems

While Driving my car, i was not able to use the power locks for my front driver and passenger windows. The power window switch on the driver and passenger door don't work. I have made numerous calls about problems with my windows since I purchased my car, but always came back as the code was reset, and they fixed it temporarily. now i am looking at about a 1500 fix for the power windows, which has been a known problem for my car for years. I went to another shop and they told me this is a step below a recall, but subaru knows about it. to me it seems like this is a safety issue, since the windows cant roll down or up.

The Driver Side Rear View when I started the Car back in January of 2024 after car had been running for 30 Seconds smoke and Fire flames were seen coming through that rear view mirror immediately contacted Subaru of America and was called back with urgency and they fixed this issue but since then I haves a few other issues I believe relate to the wiring inside the vehicle and due to the wiring, which caused the fire. I have tried to contact Subaru of America and let them know this and have had no luck with any type of help with other repairs.

I front passenger window stop working and does not roll up and down. I had this issue and reported the issue since I bought it brand new from the lot. I main main audio console has been replacement 2 times already from defectives. My tires TMPS is flashing now but my tire pressure are fine. My incline break button comes on by itself from time to time and does not allow for me to move the car.

MAR 2024: 2018 Subaru Legacy, 36,000-miles. (1) Front Windshield had crack in it randomly one day. Coming up from bottom heating element. Easily able to find similar crack shape online. Find lots of windshield crack issues online for Subarus. Zero action from Subaru on this. (2) Broke again 11 months later [FEB 2025] in similar fashion, randomly one day.

I am writing to raise a serious and ongoing issue regarding the infotainment system in my 2018 Subaru Legacy. The problem centers on the widespread and well-documented screen delamination defect, which has caused persistent and unsafe behavior in the vehicle’s head unit — a critical system affecting both usability and driver safety. In my case, the screen began delaminating around the 100,000-mile mark, just outside the warranty. Since then, the problem has progressively worsened and now renders the infotainment system unusable. The screen ghost-touches and rapidly changes menus, inputs, and radio stations, often without any driver interaction. This is not merely an aesthetic defect — it poses a substantial safety hazard and functional impairment. Most alarmingly: The radio will change frequencies automatically, sometimes switching away from AM emergency broadcast channels without warning or input. This poses a clear safety concern in weather-related or disaster scenarios when access to emergency broadcasts is essential. The screen unpredictably shifts menus and settings while driving, creating a visual distraction that competes with the driver’s focus on the road. This is an unacceptable risk in a vehicle designed with safety as a brand hallmark. Hands-free and navigation functionality are affected, which may compel drivers to interact with the system in motion — violating hands-free laws in many states and contradicting Subaru’s commitment to safe vehicle design. The issue is widely reported across Subaru owner forums, independent shops, and social media. It is linked directly to a known defect in the Harman-made infotainment units used in 2018 models and related vehicles. This is not an isolated or unique case. Despite this known problem, Subaru of America continues to decline support for owners affected outside the extended warranty period. Even though the issue eventually effects every single model. Subaru cherry picks who they choose to repair after 100k

The contact owns a 2018 Subaru Legacy. The contact stated that the display touch screen laminated cover had developed bubbles, causing the touch screen to malfunction. The contact stated that while operating the vehicle, the display erroneously turned on or erroneously turned off. During the failure, the touch screen feature was inoperable, and the driver was unable to access certain safety features within the settings on the display. The vehicle was taken to the local dealer who diagnosed that the touch screen display unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.

Mileage: 30,000

The navigation/radio screen stopped responding to touch but continues to randomly press buttons. While driving the car the touch screen is randomly calling people, changing radio stations, and messing with the lights and navigation. I reached out to Subaru to let them know what was happening and they claim it is a known issue but they haven't chosen to make a recall on it. They claim it is an issue on all of the vehicles from 2018/2019. They claim the screen is delaminating which is why it is causing random buttons to be pushed making the car extremely unsafe to drive. The distraction alone isn't safe but for me as an autistic driver the inability to turn it off is a huge issue. There is no work around available and it will just continue to make noises and randomly call people and mess with the interior of the vehicle. Working in the insurance industry I see the results of distracted driving and cannot believe this hadn't been recalled yet. There was no warning before this started. The touch screen was working fine on my way to work and then on my way home it started to go crazy. I was unable to use the touch screen installed in the car and am not able to turn it off. Subaru is aware of the issue and has not either created a safe way to disengage the part nor are they willing to replace the part.

The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anything that is happening. We had the stereo volume turn completely up while on the highway with my [XXX] child in the car and I was unable to turn it down. This was a safety concern for us because if I spent time troubleshooting the screen I was distracted from watching the road while traveling at high speed, but I couldn’t leave the volume blasting with a [XXX] old in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The radio on this model, just as some of the later Subaru models, does things on its own, such as switches channels, or become totally non-responsive to touch. This began a few weeks ago and the radio is pretty much useless, unless reprogrammed or replaced. I stopped into Hodges subaru last week and described the problem and I was told that the issue sounded like the 2019-2023 models having the same issue.

I bought my Subaru brand new directly through them in September 2017. Not too long after the warranty deadline (2018 timeframe) my entire touchscreen randomly stopped working. Subaru had said there was nothing they could do without having to replace the entire system. It randomly does its own thing clicking on different buttons like someone is pressing them. There was nothing that happened prior this that would affect the touchscreen from stopping to work.

The software on starlink on Subaru has been a huge burden while driving or in parking mode.When driving the starlink will constantly connect and disconnect to phone.It constantly changing the music by itself.And the navigation system will input random addresses.Messing with my navigation and ability to concentrate.Ive tried many different things to not have this issue.Like turning off the whole radio itself but it turns it’s self on and off there’s been many times where I almost crashed due to this issue.Ive also contacted Subaru since this is a very big known issue.But they did not want to take responsibility the only solution they gave me was to pay $4,000 to change the starlink system.A service that is way out of my budget and something I should not have to pay for.

My car's belt had been screeching for a few weeks. I was planning on taking my car in the next day. When i turned my car off, all the electrical went out and it started smoking on the driver's side. I got my car towed to the nearest auto shop. They replaced the battery and belt and yet the electrical was still out. When they tested the fuse, the driver's mirror caught on fire and was smoking. Thank goodness I was not driving when this occurred as that could have been scary. They replaced the fuse, but now I can't auto up / down my window. When I reached out to Subaru, they wanted $200 just to inspect it and $1,000 for a mirror replacement. I told them the situation and they didn't care. I also emailed them and never received a response. I googled this issue and other Subaru cars have had this issue and noted water coming in the mirror so now I'm frightened to get a car wash. There was no warning light or anything unfamiliar.

During regular use of the radio and head unit, at times the touch screen or controls, dials, buttons will be unresponsive. The Android Auto software tends to malfunction and will randomly disconnect and the audio will blast, full volume at the driver with the inability to control the volume other than to pull over and turn the vehicle off or manually power down the radio. This has happened on several occasions and with young children in the car, it can damage hearing, cause traumatic injury OR if in motion the driver can become quickly surprised or distracted and jerk the steering wheel or react to the jump in sound level that could injury passengers, or other vehicles occupied that may be nearby. This seems to be an issue with the inability to control sound level between different modes. At times though, the car will start and the radio will be blank, or be unresponsive until the car is turned off and back on again.

8 inch Starlink Multimedia System screen delamination causing display for backup camera to not be displayed clearly along with irratic behavior of Starlink system.

The entire radio screen is delaminating. The dealer said it needed updated. They said they updated it. And a new screen would be about $3,000.00. As you can see in the picture the screen is very bubbled. It is almost completely inoperable. The top right hand side has a button that keeps popping on and off. It is very audible and is distracting to the point of being undeliverable. The only way to stop the constant beep, boop, beep, beep, beep, boop, beep, boop, beep, book, beep, boop. Is by pushing on the screen WHILE DRIVING!

2018 SUBARU LEGACY CONSUMER WRITES IN REGARD TO BATTERY ISSUE. THE CONSUMER STATED THEY HAVE TO GET A NEW BATTERY EVERY YEAR. THEY HAVE TO BUY A CAR BATTERY CHARGER TO CHARGE THE CAR BATTERY

The contact owns a 2018 Subaru Legacy. The contact stated that after starting the vehicle, the headlights failed to illuminate, and the rearview camera was intermittently flashing and displaying a blank image. The contact stated that on various occasions when the vehicle was parked, the parking brake failed to activate as needed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the head unit software needed to be updated; however, the part for the repair was on backorder. The vehicle was not repaired and occasionally failed to start. The VIN was not included in NHTSA Campaign Number: 18V935000 (Visibility) or Number: 18V626000 (Parking Brake). The manufacturer was made aware of the failure. The failure mileage was 23,191.

Mileage: 23,191

Subaru battery drainage defect. CAN electrical system causing battery to drain when car isn't running. Car may unknowingly not start at any time battery could be dead. Just put new battery in 1 year ago this did not fix the issue. I shouldn't have to worry about being stranded with my child if my car doesn't start due to a known battery issue.

Premature battery failure, defective battery or electrical parts failure.

Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I called the Subaru Dealer in regards - this information was not volunteered.

I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, turn on CD make random calls to people on my contact list, providing mapping - it's as if it is possessed. Tried to make attempts to get it into the dealer - first appointment failed as it conflicted with something else. Now I can't get the vehicle in until October per them.

Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.

I have experienced numerous battery replacements, and had electrical problems. If you don’t drive every day, the battery goes dead.

This vehicle currently has about 55,000 miles on it. I recently had to replace the battery which seems premature for a vehicle just over three years old (at 48865 miles). I have recently been made aware that it is alleged that this Subaru model is defective in such a way to precipitate early battery failure. I want my experience added to that of others. I have documentation of this battery replacement which I could supply upon request.

P014A ERROR CODE. STARTED CAR AND WAS ABOUT 1/8 MILE AWAY FROM HOME DRIVING AT 40 MPH ON COUNTRY ROAD, AND ALL THE LIGHTS CAME ON THE DASH (CHECK ENGINE, EYESIGHT OFF WARNING LIGHT, BATTERY, OIL, ETC...). IMMEDIATELY TURNED AROUND AND WENT HOME. MY OBDII SCANNER SAID P014A ERROR. I RESET THE CODE. CALLED DEALER TO SEE IF IT WAS SAFE TO DRIVE AND DROP OFF (30 MILES AWAY) AND THEY SAID YES. THEY THEN SAID IF THEY CANNOT READ THE CODE THEY CANNOT DO ANYTHING ABOUT IT (BECAUSE I RESET IT AND IT IS NOT HISTORICALLY SAVED IN THE CAR). THE CODE HAPPED AUG 17, 2020 HAS NOT APPEAR AGAIN AS OF SEPT 22, 2020. I DON'T KNOW IF THEY ARE RELATED, BUT I HAVE BEEN HAVING VERY STRANGE PROBLEMS WITH THE RADIO VOLUME SINCE THEN. I'VE ROTATED THE HEAT DIAL AND IT'S TURNED THE RADIO VOLUME UP / DOWN, STARTED THE CAR AND THE VOLUME IS AT MAXIMUM (AFTER QUICKLY TURNED THE VOLUME TO ZERO, TURNED IT TO ONE IS ACCPETABLE AND 2 IS WAY TOO LOUD).

Mileage: 29,000

MY VEHICLE IS HAVING ISSUES WITH THE FACTORY BATTERY, THE VEHICLE IS HAVING ISSUES STARTING. THE DEALERSHIP IS GOING TO REPLACE THE BATTERY, ITS LESS THEN THREE YEARS OLD A D OUT OF WARRANTY BY MILES.

Mileage: 50,000

WHILE EXITING OFF HIGHWAY, THE CAN UNEXPECTEDLY SHUT OFF NEARLY CAUSING A WRECK. CAR WOULD NOT RESTART. THE ENTERTAINMENT SCREEN REMAINED WORKING THE ENTIRE TIME. THE INSTRUMENT CLUSTER WENT BLACK AND REMAINED THIS WAY. AUTOMATIC WINDOWS, ENTERTAINMENT SCREEN, RADIO ALL WORKED BUT CAR WOULD NOT START. A SIMILAR ISSUE HAD HAPPENED TWO WEEKS AGO BUT WE WERE NOT DRIVING... THE CAR WOULD NOT START AND A MASTER SUBARU TECH LOOKED AT CAR AND THEY SAID NOTHING WAS WRONG WITH IT.. OBVIOUSLY THEY WERE WRONG. VERY DISAPPOINTED IN SUBARU. THIS IS A VERY DANGEROUS ISSUE.

Mileage: 18,125

MY SUBARU STARLINK INFOTAINMENT SYSTEM HAS EXPERIENCED 5 EVENTS OF TOTAL BLACKOUT TO THE INFOTAINMENT SCREEN OVER THE 9-MONTH PERIOD SINCE PURCHASING. THIS HAS RESULTED IN LOSS OF FUNCTIONALITY TO THE PHONE, BLUETOOTH, RADIO AND BACKUP CAMERA CAPABILITIES. SAFETY WAS THE NUMBER ONE REASON WHY I CHOSE THIS CAR (BACKUP CAMERA, LANE DEPARTURE ASSIST, ADAPTIVE CRUISE CONTROL). TO KNOW THAT ROUGHLY 30% OF ALL MINOR VEHICLE ACCIDENTS OCCUR DUE TO BACKUP-RELATED ISSUES, IT SCARES ME THAT MY CAR IS NOT PROTECTING ME FROM THIS POTENTIAL RISK. NOT ONLY IS THIS A RISK TO BASIC SAFETY PRINCIPLES, BUT IT ALSO MAKES MY EVERYDAY TRAVEL CHAOTIC AND STRESSFUL. I DRIVE FOR UP TO 2-3 HOURS AT A TIME, AND TO HAVE ZERO ACCESS TO BASIC FM RADIO, SIRIUSXM RADIO, BLUETOOTH-CONNECTED PODCASTS / E-BOOKS MAKES FOCUSING DIFFICULT. ADDITIONALLY, WITH NO BLUETOOTH PHONE CONNECTION AVAILABLE, I AM FORCED TO HOLD MY PHONE WHILE DRIVING, TAKING ONE OF MY HANDS OFF THE WHEEL, AND DISTRACTING ME FROM FOCUSING ON DRIVING. IT'S ABSURD TO ME THAT THIS ISSUE HAS BEEN RAISED BY HUNDREDS OF SUBARU OWNERS ACROSS MULTIPLE MODEL VEHICLES, AND IT HAS NOT BEEN ADDRESSED. IF, GOD FORBID, SOMETHING WAS TO HAPPEN TO ME OR MY WIFE WHILE DRIVING THIS CAR DUE TO AN ISSUE THAT SUBARU KNEW ABOUT, I DON'T KNOW WHAT I WOULD DO. TO MAKE MATTERS WORSE, I WAS JUST INFORMED AFTER 2 HOURS IN THE SERVICE WAITING AREA THAT THE SUBARU-ISSUED SOFTWARE UPDATE WILL NOT FIX THE ISSUE, AND I HAVE TO COME BACK IN 2-3 WEEKS AFTER THE DEALERSHIP RECEIVES A COMPLETELY NEW RADIO DISPLAY BOARD SYSTEM FOR INSTALL. WHEN THERE IS SOMETHING SAFETY-RELATED AT HAND, AND THE COMPANY IN QUESTION MAKES NO ESCALATED EFFORT TO EXPEDITE THE SOLUTION, IT HEIGHTENS MY CONCERN WITH THE COMPANY'S COMMITMENT TO SAFETY. THIS SITUATION IS FRUSTRATING, YES; BUT MORE THAN ANYTHING, IT QUESTIONS WHETHER OR NOT I AM BEST PROTECTED WITHIN THE CONFINES OF A SUBARU.

Mileage: 36,200

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER OF 2018. PRESTIGE SUBARU (4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FUEL GAUGE DISPLAYED THAT THE VEHICLE HAD 40 MILES LEFT. AFTER THE CONTACT DROVE 10 MPH, IT RAN OUT OF FUEL. PARTS DISTRIBUTION DISCONNECT.

FUEL LEVEL NOT PROPERLY INDICATED SUBARU"S LETTER INDICATED THEY DID NOT KNOW WHEN OR IF THERE WOULD BE A FIX TO THE PROBLEM

Mileage: 5,000

ON THE DASHBOARD SHOWED THAT THE REMAIN MILEAGE WAS 70, BUT IT STOPPED ALL THE SUDDEN DUE TO NO GAS. I ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR STOPPED ON A PUBLIC STREET WITH HEAVY TRAFFIC. AFTER MANY TIMES TRYING TO START THE CAR, IT DID NOT WORK; IT WAS COMPLETELY DEAD. I HAD TO LEAVE THE CAR STRANDED TO GO AND GET GAS TO THE NEAREST GAS STATION.

Mileage: 15,365

THE RADIO/NAVIGATION SCREEN WENT BLANK. THE REAR VIEW CAMERA, NAVIGATION, STEREO. ETC. NO LONGER WORK. I TOOK THE CAR TO THE DEALER TODAY AND WAS TOLD THE RADIO HEAD NEEDS REPLACED. PROBLEM IS THEY ARE ON NATIONAL BACK ORDER AND NO ONE CAN SAY HOW LONG IT WILL TAKE TO GET IT. THIS IS A MAJOR SAFETY ISSUE BECAUSE BACK UP CAMERA NO LONGER WORKS AND CROSS TRAFFIC WARNING NO LONGER WORKS AND THE NAVIGATION NO LONGER WORKS.

Mileage: 6,000

RAN OUT OF GAS ON A FLAT HIGHWAY, WHEN THE INDICATOR SAID THERE WERE 30 MILES LEFT. GAGUE WENT FROM 1/4 TO 0 IN LESS THAN 20 MILES.

Mileage: 8,400

RAN OUT OF GAS ON A FLAT HIGHWAY, WHEN THE INDICATOR SAID THERE WERE 30 MILES LEFT. GAGUE WENT FROM 1/4 TO 0 IN LESS THAN 20 MILES.

Mileage: 8,400

CAR WAS PARKED AND LOCKED. KEYLESS ENTRY SYSTEM ALLOWED DOORS TO BE OPENED. UPON SITTING IN DRIVERS SEAT, BEFORE ANY ATTEMPT TO START CAR, A MESSAGE ON DASH SAID "REMOTE KEY DEACTIVATED". AFTER THAT, NOTHING WORKED, NO FURTHER MESSAGES, COULD NOT LOCK DOORS, COULD NOT START CAR, NOTHING FUNCTIONED. FINALLY HAD CAR TOWED TO DEALER, CASEY SUBARU, NEWPORT NEWS, VA. LATE NEXT MORNING, DEALER CALLED TO SAY CAR WAS READY FOR PICKUP. THEY COULD FIND NO PROBLEM, BOTH REMOTE KEYS FUNCTIONED WELL, NO PROBLEM CODES FOUND. CAR OPERATED WELL ON MY DRIVE HOME, <5 MILES. HOWEVER, I HAVE A REAL CONCERN OF GETTING STRANDED IN FUTURE.

Mileage: 7,600

PURCHASED A NEW SUBARU LEGACY FEB. 28, 2018. AFTER ONLY 70 MILES THE WARNING LIGHT FOR SEAT BELTS AND AIRBAG MALFUNCTION APPEARED ON A STARLINK SYSTEM AND DASH. AFTER IMMEDIATELY TAKING IT IN AT THE LOCAL CAR DEALER, SERVICE AGENTS CLAIMED THAT A "RODENT" HAS CAUSED THE DAMAGE. AFTER FURTHER RESEARCH, WE HAVE DISCOVERED A NATIONAL CIVIL SUIT AGAINST SUBARU. APPARENTLY THEY ARE USING BIODEGRADABLE MATERIALS ON THE WIRING OF MANY NEW CARS THAT ATTRACTS SQUIRRELS AND MICE. WE HAVE LIVED AT OUR CURRENT RESIDENCE FOR OVER 35 YEARS WITH NUMEROUS CARS IN THE DRIVEWAY WITHOUT THIS PROBLEM. CONSUMER REPORTS ON JULY 10,2017, REPORTED THAT THEY HAVE UNCOVERED VARIOUS TECHNICAL BULLETINS FROM FORD, GM, HONDA, TOYOTA, AS WELL AS SUBARU CONCERNING THIS ISSUE. DEALER, AT THE MOMENT, REFUSES TO FIX IT WITHOUT EXTENSIVE COST TO US. THIS IS A SERIOUS PROBLEM WITH THIS CAR--DRIVING IT WOULD NOT ONLY BE UNSAFE BUT ILLEGAL SINCE THE AIR BAG AS WELL AS THE SEAT BELTS SHOW A MALFUNCTION. FIXING IT MAY NOT SOLVE THE PROBLEM ON PERMANENT BASIS.

Mileage: 69