2018 SUBARU LEGACY Visibility/wiper Problems

I have been going back and forth with Subaru of America's Advocacy department for about two weeks now, I purchased my 2018 Subaru legacy back in August of 2023. My head unit in my vehicle has now completely stopped working, I have explained that now my back up camera is now freezing and going black and that it poses a safety risk, but they are not helping me, all they keep telling me was the extended warranty for that specific issue expired in July of 2023. when I checked Subaru's recall website, they have completed out that recall in July of 2025, I have never taken my car in for this issue, I was also never aware of this recall. I have all emails going back and forth with the advocacy department. the recall was for "FMVSS 111" per Subaru advocacy dept. my car has a total of two recalls that have been completed out but it shows they were completed out July 26, 2025, I have had possession of this vehicle since 2023 and was never made aware of any open recalls so I never have taken my car into get anything corrected. this vehicle's star link system is still linked to the previous owner because I can't get it to be linked to me yet.

MAR 2024: 2018 Subaru Legacy, 36,000-miles. (1) Front Windshield had crack in it randomly one day. Coming up from bottom heating element. Easily able to find similar crack shape online. Find lots of windshield crack issues online for Subarus. Zero action from Subaru on this. (2) Broke again 11 months later [FEB 2025] in similar fashion, randomly one day.

Window on right passenger door doesn't stay up when we close the window with the power window button. Sometimes at night the eyesight system turns off. At times the radio entertainment system doesn't want to work.

I have had the windshield replaced in this vehicle three times in less than one year. I recently took my car through a car wash that I use regularly and the next day, there was a new crack on the lower passenger side of the windshield. This is getting expensive to fix and seems to be a defect with the windshield.

DRIVING TO WORK EARLY THIS AM NO VEHICLES IN FRONT OF ME AND ALL OF A SUDDEN A HEAR A SMALL POP AND LOOK OVER TO NOTICE MY PASSENGER SIDE WINDSHIELD HAS A CRACK IN IT.

Mileage: 34,000

FRONT WINDSHIELD DEVELOPED A TINY CRACK WHILE DRIVING ON HIGHWAY, WHICH THEN QUICKLY PROPAGATED THROUGHOUT THE WINDSHIELD. WINDSHIELD WAS REPLACED AT MY EXPENSE.

Mileage: 7,000

AFTER APPROXIMATELY 13 MONTHS, A REPLACEMENT WINDSHIELD HAS DEVELOPED A CRACK AGAIN IN THE SAME LOCATION EXPANDING TO ESTIMATED 12 INCHES.

Mileage: 25,000

A SMALL CRACK EMANATING VERTICALLY ON THE PASSENGER SIDE ON THE VERY BOTTOM OF THE SCREEN BEGINNING 1 MONTH AGO HAS SPREAD HORIZONTALLY TOWARDS THE DRIVER'S SIDE.

Mileage: 35,200

TWO CRACKS APPEARED IN WINDSHIELD. I DO NOT KNOW IF A ROCK CAUSED IT. SMALL ROCK HITS BEFORE HAVE BEEN REPAIRED. THIESE LARGE CRACKS PROBABLY MEAN A NEW WINDSHIELD.

Mileage: 22,000

WINDSHIELD: THE OEM WINDSHIELD CRACKS EASILY AND MANUFACTURE WILL SAY NOT RESPONSIBLE BECAUSE IT'S NOT A "DEFECT", BUT THEY USED INFERIOR GLASS. CURRENTLY, I HAVE OVER 6 CRACKS AND EVERY TIME THE SMALLEST ITEM HITS IT, THE WINDSHIELD CRACKS. I'VE BEEN WITH NEW CAR DEALERSHIP FOR OVER 30YEARS AND OWNED MANY CARS AND NEVER HAD A WINDSHIELD CRACK SO EASILY. SMALL ROCKS WOULD HIT MY OTHER CARS AND JUST BOUNCE OFF, BUT NOT MY 2018 SUBARU LEGACY, AS I SAID AT "LEAST" 6 MARKS FROM ANYTHING HITTING MY WINDSHIELD IS CURRENTLY AVAILABLE TO SEE, YET NO MARKS ON MY OTHER VEHICLE, WHICH IS A GM PRODUCT. TAKING A PICTURE IS TOO HARD TO SEE "ALL" THE SMALL CHIPS. I HAVEN'T REPLACED IT YET, HOPING A RECALL WOULD HAPPEN, OR SOMEONE WANTS TO LOOK AT ALL THE NICKS, SINCE I'VE OWNED IT NEW FROM 2018. THIS HAPPENS DRIVING SLOW, FAST, ANYWHERE A ROCK CAN FLY.

Mileage: 5,000

WINDSHIELD CHIPPED WITHOUT LEAVING CRACKS AND CANNOT BE REPAIRED.

Mileage: 5,000

ON A COLDER 20 DEGREE MORNING, I STARTED MY 2018 SUBARU LEGACY TO WARM UP. WITHIN A FEW MINUTES AND BEFORE DRIVING AWAY, MY WINDSHIELD SPONTANEOUSLY CRACKED AT THE BOTTOM NEAR THE WIPER BLADE / DEFROST VENTS. THE CRACK STARTS ON THE BOTTOM DRIVERS SIDE, COMES UP ABOUT 3 INCHES, THEN RUNS ACROSS ABOUT 18 INCHES TOWARDS THE PASSENGERS SIDE, AND THEN BACK DOWN AGAIN.

Mileage: 65,000

WHILE TRAVELING ON THE INTERSTATE, THE PASSENGER SIDE OF THE FRONT WINDSHIELD BECAME DAMAGED FROM UNKNOWN REASONS AFTER EXPERIENCING A SLIGHT DIP IN THE ROAD. A CRACK FORMED AND EXPANDED TO OVER 12 INCHES IN LENGTH QUICKLY. ATTACHED PHOTO 20200829_164645 INCLUDED AS EVIDENCE. THIS IS THE SECOND TIME THIS VEHICLE HAS EXPERIENCED FRONT WINDSHIELD DAMAGE. IT WAS REPLACED A LITTLE OVER A YEAR AGO WITH OEM PARTS (CARLEX GLASS) THROUGH MY INSURANCE. ATTACHED PHOTO SCREENSHOT_202... AS EVIDENCE. THAT INCIDENT OCCURRED WHILE DRIVING ON A HIGHWAY AND ROAD DEBRIS STRUCK THE PASSENGER EDGE OF THE FRONT WINDSHIELD. A CRACK FORMED AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. DUE TO HAVING EYESIGHT TECHNOLOGY THE FRONT WINDSHIELD IS IMPERATIVE TO SAFETY OPERATIONS AND NEEDS TO REMAIN FREE FROM DEFECTS, SINCE IT CAN CONTROL A VEHICLE'S ACCELERATION, BRAKING, AND STEERING CONTROL SYSTEM. I BELIEVE THAT THE FRONT WINDSHIELD GLASS BEING USED BY SUBARU (CARLEX GLASS) IS SUBSTANDARD AND CREATING A DANGEROUS CONDITION FOR DRIVERS WHO UTILIZE THIS TECHNOLOGY. IF A WINDSHIELD REPLACEMENT IS NEEDED, RECALIBRATION OF EYESIGHT TECHNOLOGY IS REQUIRED TO ENSURE SAFETY COMPLIANCE. THIS ADDITIONAL PROCEDURE CAN DISSUADE OWNERS DUE TO TIME AND COST; THEREBY, CREATING AN ADDITIONAL SAFETY PREDICAMENT BY HAVING DRIVERS OPERATE IMPERFECT VEHICLES. RESEARCH HAS INDICATED SIMILAR COMPLAINTS FROM VARIOUS INDIVIDUALS AND MULTIPLE SUBARU MODELS OVER A SPAN OF YEARS. I IMPLORE YOU TO INVESTIGATE IMMEDIATELY!

Mileage: 83,400

WENT INTO PHONE STORE AND WHEN I CAME OUT THE WINDSHIELD HAD CRACKED FOR NO APPARENT REASON. IT WAS PARKED OUTSIDE, NO TRAFFIC OR ANYTHING ELSE. *TR

Mileage: 35,000

I WORK AS A HOME HEALTH NURSE AND I JUST FINISHED A PATIENT VISIT. AFTER I GOT BACK INSIDE MY CAR I FOUND A HUGE CRACK ALONG THE RIGHT SIDE OF MY FRONT WINDSHIELD. WHILE I WAS COMPLETING MY PATIENT VISIT MY CAR WAS PARKED OUT FRONT OF THE HOUSE THE ENTIRE TIME AND WAS NOT IN MOTION. THE CAR WAS NOT PARKED UNDER ANY TREES, OR ANYTHING THAT COULD OF DONE THIS.

Mileage: 28,630

I WAS ON THE HIGHWAY GOING ABOUT 70 AND DIDN'T HEAR A ROCK HIT THE WINDSHIELD AND WAS ON A SMOOTH SURFACE, HOWEVER SUDDENLY THERE WAS A FOOT LONG CRACK ON THE DRIVER'S SIDE.

Mileage: 27,000

WINDSHIELD SUDDENLY CRACKED WHILE PARKING OVERNIGHT

Mileage: 11,900

MY WINDSHIELD CRACKED SPONTANEOUSLY WHILE I WAS DRIVING AND THE CRACK QUICKLY SPREAD AND BECAME VERY LARGE

Mileage: 20,900

JULY 2019 WE GOT A CRACK IN OUR WINDSHIELD BETWEEN THE EYESIGHT CAMERAS. WE PAID OUT OF POCKET TO REPLACE THE WINDSHIELD NOT UNDERSTANDING WHY IT HAPPENED. BUT ONLY SEVERAL MONTHS AFTER WE HAD THE WINDSHIELD REPAIRED IN OCTOBER, IT CRACKED AGAIN IN DECEMBER. THIS TIME ON THE DRIVER SIDE INLINE WITH OUR VIEW.

Mileage: 25,000

TL* THE CONTACT OWNS A 2018 SUBARU LEGACY. THE CONTACT STATED THAT WHILE VEHICLE WAS PARKED, THE CONTACT NOTICED THE PASSENGER SIDE LOWER WINDSHIELD CRACKED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED CONTACT TO LOCAL DEALER. SERRA CADILLAC OF TRAVERSE CITY LOCATED AT (1747 S GARFIELD AVE, TRAVERSE CITY, MI 49686, (231) 486-0878) WAS CONTACTED HOWEVER THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,000.

Mileage: 8,000

I'VE HAD MY LEGACY FOR 2 YEARS AND SINCE OWNING IT I'VE HAD TO TAKE THE CAR IN TO GET THE WINDOW CHIPS FILLED 4 DIFFERENT TIMES. ALL 4 TIMES THE WINDSHIELD CHIPPED I WAS DRIVING ON THE HIGHWAY.

ALTHOUGH THERE WERE NOT ANY NICKS IN MY WINDSHIELD, WHILE MY CAR WAS PARKED OVERNIGHT, THE WINDSHIELD DEVELOPED A CRACK STARTING FROM THE EDGE OF THE PASSENGER SIDE. THE CAR WAS NOT MOVING AND WAS PARKED IN A DRIVEWAY SO DAMAGE COULD NOT HAVE BEEN CAUSED BY A ROCK. IT APPEARS TO BE A FAULTY WINDSHIELD. THERE ARE LESS THAN 20,000 MILES ON THE VEHICLE AND IT IS LESS THAN 2 YEARS OLD.

Mileage: 19,000

THE SUBARU LEGACY WINDSHIELD IS EXTREMELY BRITTLE, SMALL SALT DEBRIS CAUSED THE WINDSHIELD TO HAVE SEVERAL CHIPS ALL OVER THE WINDSHIELD, IN ALL MY YEARS I'VE NEVER SEEN WINDSHIELDS BEING THIS BRITTLE. THERE ARE THOUSANDS OF COMPLAINTS ON SUBARU FORUMS ABOUT WINDSHIELDS THAT HAVE THE EYESIGHT EQUIPPED THAT THEY ARE PRONE TO CRACKING AND CHIPPING EASILY. RECENTLY SUBARU LOST A LAWSUIT ABOUT THEIR WINDSHIELD CRACKING ON THE 2015 AND 2016 SUBARU OUTBACKS, I BELIEVE SUBARU HAS NOT ADDRESSED THIS ISSUE YET. WHILE I WAS DRIVING ON THE HIGHWAY ON MY WAY TO VACAVILLE CALIFORNIA MY WINDSHIELD ENDED UP WITH AT LEAST DOZENS OF CHIPS ALL OVER MY WINDSHIELD. THIS IS UNACCEPTABLE BECAUSE I'VE MADE THIS TRIP COUNTLESS AMOUNT OF TIMES ON MY OLD CAR AND NEVER HAD THIS ISSUE.

Mileage: 9,800

THE DRIVERS SIDE MIRROR OF 2018/2019 LEGACY'S WITH BLIND SPOT DETECTION WILL NOT ADJUST OUT FAR ENOUGH TO SEE BLIND SPOT OF VEHICLE FOR SEAT POSITION ADJUSTED FOR AVERAGE TO TALL DRIVERS. WHILE THE MIRROR DETECTION LIGHT WORKS THERE IS NO WAY TO PHYSICALLY CONFIRM SIDE TRAFFIC POSITION. DANGEROUS, ESPECIALLY IN CONGESTED MULTI-LANE ENVIRONMENTS. IT WAS DETERMINED THAT ALL MIRRORS AT A DEALERSHIP WITH BLIND SPOT DECTION HAS THE SAME ISSUE. THIS ISSUE MAY EXIST FOR OTHER YEARS AND MODELS AS WELL. VEHICLES USING MIRRORS WIITHOUT BLIND SPOT DETECTION FUNCTION ADEQUATELY.