This Problem Across All Years
TL*THE CONTACT OWNS A 1998 SUBARU OUTBACK. THE CONTACT STATED THAT WHEN ANY TYPE OF GMC VEHICLE WAS PARKED NEXT TO HIS VEHICLE THE AUTOMATIC DOOR LOCKS AND ALARM SYSTEM WOULD ENGAGE WHEN THE OTHER VEHICLES KEYLESS ENTRY SYSTEM WAS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
TL*THE CONTACT OWNS A 1998 SUBARU OUTBACK. THE CONTACT STATED THAT WHEN ANY TYPE OF GMC VEHICLE WAS PARKED NEXT TO HIS VEHICLE THE AUTOMATIC DOOR LOCKS AND ALARM SYSTEM WOULD ENGAGE WHEN THE OTHER VEHICLES KEYLESS ENTRY SYSTEM WAS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECOMMENDED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
SUBARU OF AMERICA, INC. SUBARU PLAZA P.O. BOX 6000 CHERRY HILL, NJ 08034-6000 ATTN: CUSTOMER/DEALER SERVICES RE: SUBARU LEGACY OUTBACK VIN [DELETED FOR PRIVACY] TO WHOM IT MAY CONCERN: I AM WRITING TO COMPLAIN ABOUT A SITUATION WITH OUR OIL AT TEMP WARNING LIGHT WHICH RESULTED IN OUR PAYING $130 FOR A FALSE POSITIVE WARNING ABOUT THE AUTOMATIC TRANSMISSION. AFTER THE WARNING LIGHT APPEARED, I TOOK THE VEHICLE TO CARLSEN SUBARU. THEY PERFORMED THE DIAGNOSIS AND FOUND NO PROBLEMS WITH THE AUTOMATIC TRANSMISSION. IN FACT, THEY SAID THAT THERE WAS A KNOWN PROBLEM WHERE A BATTERY CHANGE COULD CAUSE A ''FALSE POSITIVE'' WARNING ABOUT THE AUTOMATIC TRANSMISSION. CONSIDERING THAT THIS IS A KNOWN PROBLEM THAT SUBARU IS AWARE OF, AND HAS NOT NOTIFIED CUSTOMERS OF, I AM REQUESTING A REFUND BY SUBARU FOR THE FULL $130. I HAVE TWO CONCERNS ABOUT THIS PROBLEM: 1. THE OBVIOUS SAFETY CONCERN '' WONDERING IF THERE REALLY IS A PROBLEM THAT THE DIAGNOSIS COULD NOT PINPOINT 2. THE CONCERN THAT SUBARU HAS A KNOWN PROBLEM THAT COST ME $130 SINCERELY, [DELETED FOR PRIVACY] CC: NHTSA COMPLAINTS
SUBARU OF AMERICA, INC. SUBARU PLAZA P.O. BOX 6000 CHERRY HILL, NJ 08034-6000 ATTN: CUSTOMER/DEALER SERVICES RE: SUBARU LEGACY OUTBACK VIN [DELETED FOR PRIVACY] TO WHOM IT MAY CONCERN: I AM WRITING TO COMPLAIN ABOUT A SITUATION WITH OUR OIL AT TEMP WARNING LIGHT WHICH RESULTED IN OUR PAYING $130 FOR A FALSE POSITIVE WARNING ABOUT THE AUTOMATIC TRANSMISSION. AFTER THE WARNING LIGHT APPEARED, I TOOK THE VEHICLE TO CARLSEN SUBARU. THEY PERFORMED THE DIAGNOSIS AND FOUND NO PROBLEMS WITH THE AUTOMATIC TRANSMISSION. IN FACT, THEY SAID THAT THERE WAS A KNOWN PROBLEM WHERE A BATTERY CHANGE COULD CAUSE A ''FALSE POSITIVE'' WARNING ABOUT THE AUTOMATIC TRANSMISSION. CONSIDERING THAT THIS IS A KNOWN PROBLEM THAT SUBARU IS AWARE OF, AND HAS NOT NOTIFIED CUSTOMERS OF, I AM REQUESTING A REFUND BY SUBARU FOR THE FULL $130. I HAVE TWO CONCERNS ABOUT THIS PROBLEM: 1. THE OBVIOUS SAFETY CONCERN '' WONDERING IF THERE REALLY IS A PROBLEM THAT THE DIAGNOSIS COULD NOT PINPOINT 2. THE CONCERN THAT SUBARU HAS A KNOWN PROBLEM THAT COST ME $130 SINCERELY, [DELETED FOR PRIVACY] CC: NHTSA COMPLAINTS
BOTH FUSES ON THE COOLING SYSTEM FANS FAILED WITHIN THE SAME DRIVE. I CHECKED THE ONE MARKED IN THE 1998 LEGACY OWNERS MANUAL FOR THE COOLING FAN AND IT WAS NUMBER 13 IN PAGE 11-7. I CHECKED FOR THE OTHER ONE AND IT WAS UNDER THE HOOD AND IT WAS NIGHT TIME AND I DIDN'T HAVE A FLASHLIGHT OR LIGHT. I COULD COUNT WHERE THE FUSE WAS AND IN THE BOOK IT STATED IT WAS # 25. I PULLED THE FUSE 25 AND IT CHECKED OUT GOOD AND I PUT IT BACK IN THE SLOT. HOWEVER, I CHECKED IN THE DAY TIME UNDER THE FUSE COVER UNDER THE HOOD AND IT INDICATES THAT FUSE #22 IS THE CORRECT ONE. I CHECKED THAT AND IT WAS BLOWN. I NOTIFIED SUBARU A MONTH AGO AND HAVE NOT HEARD BACK FROM THEM ABOUT THIS ISSUE. IT SEEMS THOUGH THAT THERE SHOULD BE A CHANGE IN THE MANUAL AS IT WOULD HAVE PROBABLY MADE A DIFFERENCE IN THIS SITUATION. THE SAFETY ISSUE IS THAT WITH BOTH FAN FUSES BLOWN THE VEHICLE CAN STOP DUE TO AN OVERHEAT AT AN UNEXPECTED TIME AND CAUSE AND ENGINE FAILURE THAT CAN LEAD TO AN ACCIDENT. THE NUMBER 25 IS ACTUALLY A SPARE FUSE AREA AND DOES NOT HAVE AN ELECTRICAL CONNECTION BUT THE NUMBER 22 IS A DIFFERENT CONFIGURATION WITH A VEHICLE THAT HAS AN ACCESSORY POWER SOCKET IN SOME VEHICLE. I AM NOT SURE YOU WOULD CLASSIFY THIS AS A SAFETY PROBLEM BUT I AM INFORMING YOU IF YOU DO. *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*768183
BOTH FUSES ON THE COOLING SYSTEM FANS FAILED WITHIN THE SAME DRIVE. I CHECKED THE ONE MARKED IN THE 1998 LEGACY OWNERS MANUAL FOR THE COOLING FAN AND IT WAS NUMBER 13 IN PAGE 11-7. I CHECKED FOR THE OTHER ONE AND IT WAS UNDER THE HOOD AND IT WAS NIGHT TIME AND I DIDN'T HAVE A FLASHLIGHT OR LIGHT. I COULD COUNT WHERE THE FUSE WAS AND IN THE BOOK IT STATED IT WAS # 25. I PULLED THE FUSE 25 AND IT CHECKED OUT GOOD AND I PUT IT BACK IN THE SLOT. HOWEVER, I CHECKED IN THE DAY TIME UNDER THE FUSE COVER UNDER THE HOOD AND IT INDICATES THAT FUSE #22 IS THE CORRECT ONE. I CHECKED THAT AND IT WAS BLOWN. I NOTIFIED SUBARU A MONTH AGO AND HAVE NOT HEARD BACK FROM THEM ABOUT THIS ISSUE. IT SEEMS THOUGH THAT THERE SHOULD BE A CHANGE IN THE MANUAL AS IT WOULD HAVE PROBABLY MADE A DIFFERENCE IN THIS SITUATION. THE SAFETY ISSUE IS THAT WITH BOTH FAN FUSES BLOWN THE VEHICLE CAN STOP DUE TO AN OVERHEAT AT AN UNEXPECTED TIME AND CAUSE AND ENGINE FAILURE THAT CAN LEAD TO AN ACCIDENT. THE NUMBER 25 IS ACTUALLY A SPARE FUSE AREA AND DOES NOT HAVE AN ELECTRICAL CONNECTION BUT THE NUMBER 22 IS A DIFFERENT CONFIGURATION WITH A VEHICLE THAT HAS AN ACCESSORY POWER SOCKET IN SOME VEHICLE. I AM NOT SURE YOU WOULD CLASSIFY THIS AS A SAFETY PROBLEM BUT I AM INFORMING YOU IF YOU DO. *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*768183
THE BATTERY WAS DEAD AND THE ALTERNATOR FAILED. NLM
THE BATTERY WAS DEAD AND THE ALTERNATOR FAILED. NLM
THE BATTERY WAS DEAD AND THE ALTERNATOR FAILED. NLM
THE BATTERY WAS DEAD AND THE ALTERNATOR FAILED. NLM
ALTERNATOR FAILED. *SLC
ALTERNATOR FAILED. *SLC
CONSUMER EXPERIENCING ONGOING PROBLEM OF A BURNING ODOR COMING INTO THE VEHICLE ON A DAILY BASIS, BUT INTERMITTENTLY WITHIN A DAY. VEHICLE BEEN IN/OUT OF DEALER SHOP ON SEVERAL OCCASIONS. DEALER `INFORMED CONSUMER NOTHING COULD BE FOUND AND AT TIME REFUSED TO LOOK FURTHER INTO THE PROBLEM. *AK
CONSUMER EXPERIENCING ONGOING PROBLEM OF A BURNING ODOR COMING INTO THE VEHICLE ON A DAILY BASIS, BUT INTERMITTENTLY WITHIN A DAY. VEHICLE BEEN IN/OUT OF DEALER SHOP ON SEVERAL OCCASIONS. DEALER `INFORMED CONSUMER NOTHING COULD BE FOUND AND AT TIME REFUSED TO LOOK FURTHER INTO THE PROBLEM. *AK