2011 SUBARU OUTBACK Air Bags Problems

The contact owned a 2011 Subaru Outback. The contact received notification of NHTSA Campaign Number: 20V001000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

The contact owns a 2011 Subaru Outback. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the passenger’s side seat near the hip area between the passenger and the door had failed and needed to be replaced. The vehicle had not been repaired. The dealer referred the contact to the manufacturer. The manufacturer confirmed that due to the mileage on the vehicle, the manufacturer was not obligated to assist with the repair. The failure mileage was 230,000.

Mileage: 230,000

Loss of steering wheel electronic functions including paddle shifters radio volume and Airbag light illuminated. Looked up faults and found NHTSA campaign ID 10V283000 which describes cable damage from Subaru manufacturing. According to Subaru and NHTSA, our vehicle was manufactured 2 months after "Affected" vehicles. Subaru unwilling to work on problem as it is not listed in affect vehicles, yet clearly the problems found are exact match to campaign list. I will seek outside confirmation of failure and then request NHTSA to update the affect vehicles list so Subaru can fix a safety issue for all affected vehicles.

MY 2011 SUBARU OUTBACK IS PART OF THE AIRBAG RECALL. I HAVE PHONED SUBARU 6 TIMES AND THEY REFUSE TO FIX MY AIRBAGS. THE REASON IS THAT I LIVE ON A SMALL ISLAND IN HAWAII THAT DOES NOT HAVE A DEALERSHIP OR EVEN A CAR REPAIR SHOP. THE VEHICLE MUST BE SHIPPED TO OAHU TO BE FIXED AND SUBARU REFUSES TO DO THIS.

I TOOK MY VEHICLE TO THE SUBARU IN MISSOULA, MT IN OCTOBER OF 2019 TO FIX THE TAKATA AIR BAG RECALL. IN JULY OF 2019 I RECEIVED A RECALL FOR THE EXACT SAME PROBLEM. I CALLED THE NUMBER ON THE RECALL NOTICE 855-371-5406. I WAS INFORMED THAT SUBARU HAD PUT IN THE SAME NON-WORKING, UNSAFE PARTS THAT WERE IN THE AIRBAG PRIOR TO THE 2019 RECALL. SUBARU DID THIS TO BUY TIME TO GET THE PARTS NEEDED TO ACTUALLY FIX THE PROBLEM IN STOCK. TAKATA TOLD ME THIS. FOR NEARLY A YEAR I HAVE BEEN DRIVING AROUND THINKING THAT MY PASSENGER SIDE AIRBAG WAS SAFE. SUBARU WILL NOT ADDRESS THIS BUT THEY DO WANT TO INCONVENIENCE THEIR CUSTOMERS A SECOND TIME. SUBARU CUSTOMERS SHOULD HAVE BEEN INFORMED. INSTEAD, SUBARU WAS DECEITFUL AND NOW INTEND TO STEAL MORE TIME FROM THE CUSTOMERS TO FIX THIS PROBLEM THAT THEY SAID WAS 'LIFE THREATENING.'

Mileage: 187,000

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT IMPACT WHICH DISABLED THE FRONT DRIVER'S AND THE FRONT PASSENGER'S SEAT BELTS. THE CONTACT CALLED THE GANLEY SUBARU OF BEDFORD LOCATED AT 123 BROADWAY AVE, BEDFORD, OH 44146, AND THE TECHNICIAN DECLINED TO LOOK AT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT A CASE NUMBER. THE CONTACT WAS NOT GIVEN A CALLBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.

Mileage: 113,000

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE HIS WIFE WAS ATTEMPTING TO PARALLEL PARK THE VEHICLE SUDDENLY ACCELERATED COLLIDING WITH THE VEHICLE IN FRONT. THE CONTACT STATED THAT HIS WIFE SHIFTED TO DRIVE, THE ENGINE REVVED AND SHE LOST CONTROL THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS THEN TAKEN TO RAFFERTY SUBARU (4700 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073 PHONE: (610) 353-6900) WHO STATED THEY WERE UNABLE TO FIND A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED APOLOGETIC GESTURES REGARDING THE MATTER, HOWEVER, A CASE WAS NOT OPENED. THE CONTACT STATED THEY FOUND THAT THERE WAS A CLASS ACTION LAWSUIT IN HIS STATE OF RESIDENCY REGARDING THE SAME FAILURE HIS WIFE HAD EXPERIENCED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *BF*JB

Mileage: 80,000

I ACCEPTED A RECALL TO REPLACE THE PASSENGER AIR BAG BY THE DEALER EVENSTON SUBARU, 3340 OAKTON STR, SKOKIE, ILL, 60076; AFTER THIS RECALL REPLACEMENT WAS PERFORMED, MY CAR HAD PROBLEMS LIKE THE PASSENGER WINDOW DID NOT OPPERATE FROM THE COMMEND BUTTON OF THE SAME DOOR AND THE POWER OUTLET FROM THE MIDDLE CONSOLE DID NOT HAVE POWER. THE DEALER THAT PRODUCED THESE TROUBLES REFUSE TO SUPPORT THE COST OF REPAIR.

Mileage: 30,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUBARU OF ROCHESTER (LOCATED AT 4840 MAINE AVE SE, ROCHESTER, MN 55904, (507) 285-4777) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. AN APPOINTMENT WAS MADE FOR MAY OF 2019 TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. I RECEIVED NOTICE AND RESPONDED. CALLED SUBARU DEALERS AND SOONEST THEY CAN SCHEDULE IS NOVEMBER 2019. ROUGHLY 7 MONTHS OUT. THIS RECALL IS A BIG DEAL. THIS IS A SAFETY ISSUE THAT NEEDS TO BE REPAIRED IN A TIMELY MATTER. 7 MONTHS IS TO MUCH. WITHIN A MONTH IS ACCEPTABLE.

TAKATA RECALL. I RECEIVED THE RECALL 3/3/19 MARKED "URGENT, IMPORTANT SAFETY RECALL." MY SUBARU DEALER IN HYANNIS, MA INFORMED ME THAT I COULD GO ON A WAITING LIST SINCE THEY DO NOT HAVE THE REPLACEMENT PARTS. THEY EXPECT TO REPLACE THE AIRBAG AT THE END OF MAY OR IN JUNE. THIS DOESN'T FEEL URGENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CASCADE AUTO CENTER (148 EASY ST, WENATCHEE, WA 98801, (509) 888-2985) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL JUNE OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTHTOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE NEXT AVAILABLE APPOINTMENT WAS NOT UNTIL AUGUST OF 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACTS OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH TOWN SUBARU (3930 SHERIDAN DR, AMHERST, NY 14226, (716) 992-6547) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - ALSO, WIPER MOTOR SAFETY RECALL. I'VE ATTEMPTED TO WORK WITH SUBARU TO GET THESE TWO RECALLS ADDRESSED, AND MADE TWO PHONE CALLS IN EARLY APRIL, AND AFTER BEING TOLD TO WAIT AND BE CONTACTED BY AN APPROVED DEALERSHIP, THERE WAS NO FOLLOW-UP AND NO APPOINTMENT SET. AFTER SEVERAL WEEKS OF WAITING I CONTACTED SUBARU AGAIN, THIS TIME THROUGH EMAIL ON MAY 20TH, AND WAS AGAIN TOLD TO WAIT TO BE CONTACTED BY THE CLOSEST APPROVED DEALERSHIP, WHICH IS MORE THAN 40 MILES AWAY IN MY CASE. THROUGHOUT THE PROCESS, SUBARU HAS MADE NO ATTEMPT TO ACCOMMODATE THE DISTANCE OR TIME REQUIRED TO PERFORM THE REPAIR. STILL, I'VE DONE AS THEY ASKED AND WAITED TO BE CONTACTED BY MY CLOSEST APPROVED DEALERSHIP (CHATHAM PARKWAY SUBARU), AND AGAIN THERE WAS NO FOLLOW-UP. I'VE BEEN ATTEMPTING TO GET THESE RECALLS ADDRESSED SINCE APRIL 4TH, AND HAVE GROWN INCREASINGLY FRUSTRATED WITH HOW DIFFICULT ITS BEEN TO GET THEIR ATTENTION. I DO NOT KNOW IF THIS IS THE APPROPRIATE AVENUE TO FILE SUCH A COMPLAINT, BUT I'M UNSURE OF EXACTLY WHAT OPTIONS ARE AVAILABLE TO ME AT THIS POINT. I JUST WANT TO HAVE TWO SAFETY RECALLS REPAIRED.

TAKATA AIRBAG RECALL. NO ONE CAN TELL ME IF MY CAR NEEDS A NEW AIRBAG. MY GRANDDAUGHTER HAS TO RIDE IN THAT FRONT SEAT AS THERE ARE 3 GRAND CHILDREN IN THE BACK. I DON'T WANT TO KEEP PUTTING HER IN DANGER (DATE BELOW IS DATE I WRITING THIS COMPLANT

TAKATA RECALL. A SUBARU DEALERSHIP REPLACED THE AIRBAG (ACCORDING TO THEIR SERVICE RECORDS). HOWEVER, SUBARU CORPORATE CONTINUED TO SEND ME RECALL NOTICES. NOT SURE WHAT HAPPENED. 1) THEY REPLACED MY AIRBAG AND FORGOT TO TELL SUBARU. OK OUTCOME 2) THEY REPLACED MY AIRBAG, AND UPDATED A DIFFERENT CAR WITH SUBARU (WHICH WON'T GET RECALL NOTICES ANYMORE). PASSENGERS IN THAT CAR AT AT LETHAL RISK NOW. 3) THEY DIDN'T REPLACE MY AIRBAG, AND ACTUALLY PUT THAT AIRBAG INTO A DIFFERENT CAR. MY PASSENGERS ARE AT LETHAL RISK NOW. I ASKED THE SERVICE PERSON TO INVESTIGATE, BUT HE JUST SAID "IT'S DONE, DON'T WORRY" AIRBAG REPLACEMENT WAS NOVEMBER 2016. THE LAST SERVICE WAS THIS WEEK.

Mileage: 35,000

OUR 2011 OUTBACK WAGON WAS HIT ON THE DRIVER'S SIDE BY A BUS. IT WAS TOTALED. THE SIDE AIRBAG DID NOT DEPLOY. THE DRIVER SUSTAINED A SERIOUS HEAD INJURY.

Mileage: 56,000

2011 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 10/23/2017*JS

TAKATA RECALL : MULTIPLE DEALERS HAVE REPORTED THAT THEY DO NOT HAVE THE PARTS TO FIX THIS AIRBAG RECALL. I HAVE TAKEN IT TO MORE THAN ONE DEALER IN MORE THAN ONE CITY WHO HAS GIVEN ME THE SAME RESPONSE. I AM CURRENTLY DRIVING AROUND WITH THESE FAULTY AIRBAGS WHICH POTENTIALLY COULD HARM ME IN THE CASE OF AN ACCIDENT. I WOULD LIKE THEM REPLACED AS SOON AS POSSIBLE.

TAKATA RECALL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V014000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LITHIA RENO SUBARU 2270 KIETZKE LN, RENO, NV 89502 (775) 800-5534) WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. MANUFACTURER NOTIFIED US IN JULY 2016 ABOUT INFLATORS RECALL. THEY KEEP TELLING US THAT THEY ARE ON ORDER. SO THEY KEEP SELLING NEW CARS ALL THE TIME SO THEY ARE AVAILABLE TO THEM. WHY CAN'T WE GET OURS FIXED?

"TAKATA RECALL", NO NOTIFICATION FOR REPLACEMENT APPOINTMENT, CANNOT USE FRONT PASSENGER SIDE SEAT.

Mileage: 61,000

TAKADA INFLATORS. I RECEIVED A NOTICE FROM SUBARU OF AMERICA THAT "PARTS ARE NOW AVAILABLE" TO REPLACE MY FAULTY PASSENGER SEAT AIRBAG. PUTNAM SUBARU OF SAN FRANCISCO WILL NOT MAKE AN APPOINTMENT FOR THIS RECALL- THEY SAY I AM #80 ON A WAITING LIST AND THEY ARE ON #11. I TRIED TO MAKE AN APPOINTMENT THE FIRST WEEK IN MAY AND THEY SAID I WOULD HAVE TO WAIT UNTIL THEY CALLED ME. I'VE BEEN WAITING A YEAR. I HAVE RECEIVED A NOTICE FROM SUBARU NOT TO USE THE FRONT PASSENGER SEAT UNTIL THE REPAIR IS COMPLETED (??!!) WHY AM I GETTING A LETTER SAYING "PARTS ARE NOW AVAILABLE" WHEN THEY ARE NOT?

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/19/17*LJ

I RECEIVED NOTIFICATION FROM SUBARU TODAY THAT PARTS ARE NOW AVAILABLE TO REMEDY THIS AIR BAG DEFECT. WHEN I CALLED MY DEALER, I WAS TOLD THAT SUBARU WILL ONLY SHIP A FEW PARTS AT A TIME. THERE ARE 18 ON THEIR WAITING LIST FOR THESE PARTS. SOME HAVE BEEN WAITING 6 MONTHS. WHY DOESN'T SUBARU SHIP THE PARTS NEEDED TO MAKE NEEDED REPAIRS? THE NOTICE FROM SUBARU SAYS NOT TO ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT UNTIL THIS REPAIR IS PERFORMED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.UPDATED 05/09/17*LJ UPDATED 10/18/2017*JS

TAKATA RECALL HAVE HAD TWO VERBAL DISCUSSIONS ABOUT REPLACEMENT PARTS AND ONE EMAIL INQUIRY, BUT NO REPLY OR RESPONSE FROM MY LOCAL DEALERSHIP SOUTH BLVD SUBARU CHARLOTTE NC AFTER CONVERSATION WITH A SALESMAN I SUSPECT "UNSOLD" VEHICLES ON THEIR LOT ARE RECEIVING REPLACEMENT PARTS BEFORE CUSTOMER VEHICLES. *TR

TAKATA AIR BAG RECALL WE WERE NOTIFIED OF A RECALL FOR OUR CAR ABOUT 6 MONTHS AGO. THE DEALERSHIP INFORMED US OF THE LACK OF AVAILABLE PARTS. WE WERE INSTRUCTED NOT TO USE THE PASSENGER SEAT, ESSENTIALLY RENDERING OUR VEHICLE UNUSABLE FOR 4 TO 5 PASSENGERS FOR THE PAST 6 MONTHS, NOR COULD THE VEHICLE BE SOLD IF WE HAD DESIRED. TAKATA COMPANY IS UNABLE TO COMPLY WITH THE CORRECTION IN A REASONABLE PERIOD OF TIME. NO TEMPORARY SOLUTION HAS BEEN OFFERED. TAKATA IS RESPONSIBLE TO SUPPLY THE VICTIMS WITH COSTS FOR RENTALS. BUY BACK THE VEHICLE OR SETTLE ON A REASONABLE FIGURE FOR THE INCONVENIENCE. THEY ARE A FOR PROFIT COMPANY AND ARE AT RISK FOR THE COST OF DOING BUSINESS.

TAKATA RECALL I AM CONCERNED ABOUT THE AIRBAG RECALL. OUR SUBARU OUTBACK IS OUR ONLY VEHICLE, AND IT IS OUR FAMILY VEHICLE. MY PREGNANT WIFE IS DUE WITH OUR SECOND CHILD AND HAS BEEN SITTING IN THE BACK SEAT. HOWEVER, THAT CHILD COULD COME ANY TIME. SHE IS A HIGH RISK PREGNANCY WITH A HISTORY OF PREMATURE BIRTH. AT 33 WEEKS, THIS IS THE FARTHEST SHE'S EVER COME ALONG IN A PREGNANCY. IF THIS BABY COMES, THEN IT MEANS SOMEONE IN OUR FAMILY WILL NOT BE ABLE TO SIT IN OUR CAR IF WE ALL GO OUT TOGETHER. THE AIRBAG RECALL FIX IS URGENT FOR US. WE CAN'T REALLY WAIT MUCH LONGER, UNLESS SUBARU WANTS TO RENT A LARGER VEHICLE FOR US UNTIL THE REPAIR CAN BE MADE. IS THERE ANYTHING THAT CAN BE DONE SO WE CAN HAVE OUR SUBARU BACK TO IT'S ORIGINAL INTENT AS A FAMILY VEHICLE ASAP?

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V694000 (VISIBILITY) AND 16V358000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/04/17*LJ UPDATED 01/17/17.*JB

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.

"AIRBAG RECALL" THIS RECALL WAS IN JUNE AND SUBARU IT NOT TAKING ANY APPOINTMENTS TO FIX THE PROBLEM.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - HAVE BEEN WAITING FOR OVER 3 MONTHS FOR THE LOCAL DEALER TO ACQUIRE PARTS AND FIX THE PROBLEM. AS OF THIS MORNING, THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE THE PARTS AVAILABLE TO FIX OUR VEHICLE.

TAKATA RECALL: INFORMED THAT NO ONE CAN SIT IN THE PASSENGER SEAT UNTIL PARTS ARE REPLACED AND THAT THERE ARE NO PARTS AVAILABLE. OUR NORMAL USAGE OF THE VEHICLE REQUIRES LOADING IN THE BACK AND A DRIVER AND PASSENGER IN THE FRONT. LOCAL SUBARU DEALERS HAVE BEEN UNABLE TO FIND US A LOANER VEHICLE FOR USE UNTIL OUR VEHICLE IS FIXED. THIS IS UNACCEPTABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

SAID I COULD NOT HAVE ANYONE RIDE IN PASSENGER SEAT TILL FIXED. THIS IS UNACCEPTABLE AND HAD BEEN OVER A MONTH WITH NO WORD ABOUT WHEN PARTS ARE READY. WE HAVE TO USE PASSENGER SEAT. SUBARU NEEDS TO PROVIDE A RENTAL OR OTHER TRANSPORTATION. ASAP.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V358000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. SUBARU AND TAKATA AIRBAG PROBLEMS. MY OUTBACK HAS A RECALL AND I CALLED SUBARU CORPORATE ABOUT A WEEK AGO. I TALKED TO SOMEONE BECAUSE MY WIFE IS PREGNANT AND DRIVES OUR 4 YEAR OLD GIRL IN THE CAR. MY WIFE DOESN'T FEEL SAFE DRIVING THE CAR (THE DETAILS OF THE RECALL ARE OUTLINED BELOW). IT MAY BE UP TO 3 MONTHS UNTIL THEY GET THE PART TO FIX IT. I WAS TOLD BY SUBARU CORPORATE TO GO TO THE LOCAL SUBARU DEALERSHIP AND THEY COULD GET US A CAR FROM THEIR FLEET OR A RENTAL FROM ENTERPRISE. WHEN I WENT TO THE DEALERSHIP I WAS PUT ON A WAITING LIST. I CALLED BACK TO CORPORATE - THEY CALLED THE DEALERSHIP AND THEN I WAS TOLD THAT THE DEALERSHIP DOESN'T USE ENTERPRISE AND ONLY HAS THEIR OWN FLEET. I ASKED IF WE COULD GET A RENTAL CAR AND GET REIMBURSED AND THEY SAID NO. NO RESOLUTION YET.

THE PASSENGER SEAT AIRBAG INDICATOR, WITH AN ADULT SITTING IN THE SEAT, RANDOMLY SHOWS THE AIRBAG ON/OFF. THERE IS NO CONSISTENCY TO WHETHER THE AIRBAG WILL SHOW AS FUNCTIONING, WHICH MAKES THE SYSTEM NON-FUNCTIONING BY ANY MEASURE. THIS IS A KEY SAFETY FEATURE THAT SUBARU ADVERTISES AND SELLS VEHICLES BY AND IT SIMPLY DOES NOT FUNCTION. SUBARU HAS NOT ACKNOWLEDGED THAT THERE IS AN ISSUE AND THEIR SERVICE DEPARTMENT CLAIMS THAT THEY CANNOT FIND AND ERROR CODE INDICATING THERE IS AN ISSUE. THE IMPLICATION BEING THAT I AM MAKING UP THE ISSUE. THIS SEEMS TO BE A SIMILAR ISSUE TO WHAT WAS OUTLINED IN THE 2012 SUBARU IMPREZA AIRBAG SENSOR RECALL. BOTH CASES INVOLVE THE PASSENGER AIRBAG SENSOR FAILING WITH AN ADULT SITTING IN THE SEAT. IF YOU NEVER KNOW IF THE AIRBAG IS GOING TO WORK, IT IS A FAILURE OF THE SYSTEM. THIS ISN'T A PROBLEM THAT IS GOING TO BE RECOGNIZED OR FIXED WITHOUT A MANDATORY RECALL OR A LAWSUIT.

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE ATTEMPTING TO PARK, THE CONTACT FORGOT TO SHIFT THE LEVER INTO THE PARK POSITION BUT WAS ABLE TO TURN THE VEHICLE OFF. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOTIFIED OF THE ISSUE AND STATED THAT THE VEHICLE WAS DESIGNED TO PERFORM IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,547.

Mileage: 78,547

THE AIRBAG WARNING LITE ON THE PASSENGER SIDE CAME ON AND STAYED ON FOR SEVERAL MINUTES. AFTER SEVERAL TRIPS THE LITE CAME ON AGAIN AND HAS STAYED ON. THE RESULT IS THAT THE BAG IS NOT ABLE TO DEPLOY IF THERE IS ANY TYPE OF ACCIDENT THAT INVOLVES THE FRONT END. THIS IS VERY CONCERNING TO MY FAMILY , I TRY TO AVOID ANYONE FROM RIDING IN THE FRONT PASSENGER SEAT. *TR

Mileage: 41,000

THE AIRBAG INDICATOR FOR THE PASSENGER WILL NOT REMAIN ON, EVEN THOUGH THE PASSENGER MEETS THE REQUIRED WEIGHT. *TR

WITH NO PASSENGER SEATED, THE SEAT BELT CHIME STARTED RINGING. TO TRY TO STOP IT, I LATCHED THE PASSENGER SEAT BELT. CHIMING CONTINUED. I NOTICE THE AIR BAG WARNING LIGHT WAS LIT. I DROVE THE CAR STRAIGHT TO MY SUBARU DEALER AND WAS TOLD THE PASSENGER SIDE AIR BAG SENSOR HAD FAILED. I WAS ALSO TOLD THE ONLY WAY TO FIX IT WAS TO REPLACE THE SEAT AT WELL OVER $1000. I WAS STILL LEFT WITH THE PROBLEM OF THE SEAT BELT CHIME. THE DEALERSHIP WOULDN'T DISABLE THE CHIME SO I SEARCHED THE INTERNET FOR A SOLUTION. WHAT I FOUND IS THAT THIS IS A VERY COMMON PROBLEM WITH 2011 OUTBACKS. I DID ALSO FIND OUT HOW TO DISABLE THE SEAT BELT CHIME. BECAUSE THIS IS SUCH A COSTLY REPAIR AND A COMMON PROBLEM, I HAVE TO BELIEVE THERE ARE MANY SUBARU OWNERS DRIVING AROUND WITH UNPROTECTED PASSENGERS HAVING DISABLING THEIR SEAT BELT CHIMES AND HAVING NO AIR BAG PROTECTION. IN FAIRNESS TO SUBARU, I CONTACTED CUSTOMER SERVICE AND THEY OFFERED TO SPLIT THE COST OF THE REPAIR. IT WILL STILL COST ME $798 FOR WHAT SHOULD BE A SIMPLE REPAIR BUT BECAUSE OF POOR ENGINEERING, A REPLACEMENT SEAT. I WOULD APPRECIATE YOU LOOKING INTO THIS MATTER. *TR

Mileage: 79,000

THE PASSENGER AIR IS DISABLED WHEN MY WIFE OR DAUGHTER SITS IN THE FRONT PASSENGER SEAT. BOTH WEIGHT APPROXIMATELY 120 LBS. WE HAVE TAKEN IT TO THE DEALER AND THEY SAY IT WORKS AS DESIGNED BUT THAT MEANS MY WIFE AND DAUGHTER HAVE NO AIR BAG PROTECTION. SUBARU STATES THEY FIXED THE PROBLEM IN THE 2012 MODEL. THAT IS NO CONSOLATION TO ME. I READ THE AIR BAG SHOULD BE DISABLED FOR A 5TH PERCENTILE WOMEN WHICH IS 107 LBS. THIS IS A COMMON PROBLEM IN THE 2011 OUTBACK. *TR

Mileage: 21,000

AIR BAG IS NOT BEING TURNED ON WHEN A PASSENGER IS IN THE SEAT. THEY MEET THE 80+ WEIGHT REQUIRMENT. *TR

Mileage: 21,000

WE HAVE A SUBARU OUTBACK THAT WE PURCHASED IN MAY 2011. IN JANUARY 2013 THE AIRBAG INDICATOR BEGAN TO TURN OFF RANDOMLY WHILE I WAS SEATED IN THE FRONT PASSENGER SEAT. IT HAPPENS INTERMITTENTLY AND WITHOUT ANY CHANGE IN BEHAVIOR OR MOVEMENT ON MY PART WE HAVE BROUGHT THE CAR TO THE DEALER AND THEY SAY THERE IS NOT A PROBLEM WITH THE SYSTEM. I HAVE CALLED THE SUBARU COMPANY AND THEY SAY THE SYSTEM IS OPERATING AS DESIGNED AND SINCE THE DEALER CANNOT FIND THE PROBLEM THERE IS NONE. THE COMPANY ALSO STATE THERE HAVE BEEN COMPLAINTS BY OTHER PEOPLE MY WEIGHT. (117 LBS.) THEY ALSO STATE THAT THE AIRBAG WILL NOT INFLATE IF THE INDICATOR FOR THE AIRBAG IS OFF. I HAVE EXPRESSED MY FEAR OF NOT HAVING AN AIRBAG IN CASE OF AN ACCIDENT TO NO AVAIL. I FEEL THAT THIS IS A SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED . *TR

Mileage: 40,000

FIRST I WILL SAY I AM AN ADULT FEMALE WEIGHING 120 LBS, SUFFICIENT WEIGHT TO ACTIVATE AIRBAGS. WE JUST PURCHASED THIS CAR AND WENT FOR LONG TRIP AND I NOTICED MY AIR BAG LIGHT WAS OFF. I TRIED TO ADJUST POSITIONS AND SOMETIMES I COULD GET IT TO COME BACK ON, ONLY TO FIND A FEW MINUTES LATER THAT IS OFF AGAIN, THIS PROCESS WAS REPEATED THE WHOLE 7 HOUR TRIP. WE WERE TRAVELING ON SNOW COVERED ROADS SO THIS WAS VERY UPSETTING TO NOT HAVE THE AIR BAGS WORKING. THIS IS A SERIOUS PROBLEMS THAT NEEDS TO BE FIXED. WHAT GOOD ARE SAFETY FEATURES IN A CAR IF THEY DO NOT WORK PROPERLY. *TR

Mileage: 42,000

THE VEHICLE IN QUESTION WAS MOVING AT ABOUT 35 MPH WHEN ITS FRONT END COLLIDED WITH THE SIDE OF A CAR MOVING SLOWLY ACROSS ITS PATH. THE DRIVER'S SEATBELT WORKED PROPERLY. THE AIR BAG DID NOT DEPLOY. *TR

Mileage: 28,600

I BELIEVE MY ANTI-LOCK BRAKES MALFUNCTIONED ON MY 2011 SUBARU OUTBACK AND IF THIS IS THE CASE THEN SOMEONE IN AUTO SAFETY DATA COLLECTION NEEDS TO KNOW ABOUT IT. I WAS DRIVING DOWN AN OFF RAMP DURING SNOWY CONDITIONS. I APPLIED MY BRAKES AT AROUND 35 MPH AND THEY ABRUPTLY LOCKED UP. THERE WAS NO SHUTTER/SHIMMER EFFECT THAT I MIGHT EXPECT WITH ANTI-LOCK BRAKES AS THEY GO ON AND OFF WHILE TRYING TO GRIP THE ROAD. I APPLIED THEM AGAIN WITH THE SAME JOLT FOLLOWED BY SLIDING. I TRIED THIS SEVERAL TIMES AS I APPROACHED THE INTERSECTION. THOUGH THE LONG OFF RAMP DID SLOW ME DOWN, AT ABOUT 15 MPH (I THINK) I PLOWED THE LEFT FRONT OF MY CAR INTO THE FORD RANGER IN FRONT OF ME. THIS IMPRESSIVELY CRUSHED THE LEFT FRONT SIDE OF MY CAR AND MY AIR BAGS DID NOT DEPLOY. THE POINT OF IMPACT WAS THE LEFT SIDE OF THE FRONT BUMPER, BUT IT HIT AT THE UPPER 2-3 INCHES OF THE BUMPER. I'M NOT SURE IF THE AIRBAGS SHOULD HAVE DEPLOYED WITH THIS TYPE OF IMPACT, BUT IF THEY WERE SUPPOSED TO DEPLOY THEN SOMEONE NEEDS TO KNOW ABOUT IT TOO. *TR

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD INTERMITTENTLY ILLUMINATE WHEN SOMEONE WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS AND THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED UNLESS THE FAILURE WAS DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE 11,500. UPDATED 03/14/12*LJ

Mileage: 10

THE PASSENGER SIDE AIRBAG FAILS TO ACTIVATE OR CYCLES ON AND OFF WHILE THE ADULT PASSENGER REMAINS SEATED IN THE PROPER POSITION. DEALER CLAIMS NO DEFECTS DETECTED YET IS UNABLE TO RESOLVE THE PROBLEM. MANUFACTURER REPRESENTATIVE IS ALSO UNABLE TO PROVIDE ANY ASSISTANCE IN THE RESOLUTION OF THE PROBLEM EVEN TO THE POINT OF NOT ACKNOWLEDGING THAT A PROBLEM EXISTS. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS YOU CANNOT RELY ON WHETHER OR NOT THE AIRBAG WILL BE PROPERLY ACTIVATED OR EVEN DEPLOY IN THE EVENT OF AN ACCIDENT. *TR

Mileage: 606

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE BODY TYPE OF THE SEAT OCCUPANT WAS CAUSING THE PASSENGER AIR BAG LIGHT TO ILLUMINATE INTERMITTENTLY AND THAT THERE WAS NOTHING THAT COULD BE DONE TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 2,300.

Mileage: 1,000

A LONGER VERSION OF THE FOLLOWING LETTER WAS SENT TO SUBARU ON 1/3/2012: THE PURPOSE OF THIS LETTER IS TO FILE AN OFFICIAL COMPLAINT REGARDING THE OPERATION OF THE PASSENGER AIRBAG FOR OUR 2011 SUBARU OUTBACK AND TO REQUEST YOUR HELP IN RESOLVING THIS PROBLEM. WE PURCHASED OUR OUTBACK IN SEPTEMBER 2010 FROM STEVEN'S CREEK SUBARU IN SAN JOSE, CALIFORNIA. THE AIRBAG SENSOR HAS WORKED INTERMITTENTLY SINCE WE FIRST TOOK OWNERSHIP OF THE VEHICLE. SPECIFICALLY, IT TURNS ON AND OFF FREQUENTLY WHEN MY WIFE (APPROXIMATELY 120 POUNDS) IS SEATED IN THE PASSENGER SEAT. OVER THE PAST YEAR, WE HAVE MADE NUMEROUS COMPLAINTS TO THE SERVICE TECHNICIANS WITH NO RESOLUTION. WE HAVE SERIOUS CONCERNS FOR MY WIFE'S SAFETY AND IT IS UN-EXCUSABLE THAT SUBARU DOES NOT HAVE A RESOLUTION TO THIS LIFE-SAFETY ISSUE. I AM EXTREMELY DISAPPOINTED THAT SUBARU DID NOT DISCLOSE THIS ISSUE BEFORE WE PURCHASED THE VEHICLE. I HAVE PROVIDED SUBARU WITH A SERIES OF EMAIL CORRESPONDENCE BETWEEN THE DEALERSHIP AND MYSELF REGARDING THE ISSUE FROM LATE 2010 AND EARLY 2011. IN ONE OF THE EMAILS I PROVIDED LINKS TO YOUTUBE VIDEOS DOCUMENTING THE ISSUE. WE WAITED UNTIL THIS TIME TO FILE OUR FORMAL COMPLAINT AS WE WERE HOPEFUL THAT STEVEN'S CREEK SUBARU COULD HELP US TO RESOLVE THIS PROBLEM. UNFORTUNATELY THEY HAVE NOT BEEN ABLE TO RESOLVE OUR CONCERNS AND HAVE DIRECTED US TO CONTACT SUBARU HEADQUARTERS DIRECTLY. *TR

Mileage: 1

THERE SEEMS TO BE A PROBLEM WITH THE FRONT PASSENGER AIR BAG ACTIVATION SENSOR. MY WIFE, WHO WEIGHS APPROX. 125 LBS, OFTEN SITS IN THAT SEAT. THE AIR BAG SENSOR LIGHT MIGHT GO ON, OR IT MIGHT NOT. SOMETIMES SHE CAN SHIFT HER WEIGHT AND HAVE IT COME ON. OTHER TIMES IT DOESN'T MATTER WHAT SHE DOES, IT WILL NOT GO ON. WE CAN BE RIDING ALONG WITH THE AIR BAG LIGHT ON AND ALL OF A SUDDEN, FOR NO REASON, IT WILL GO OFF. THEN, INEXPLICABLY, IT MIGHT, OR MIGHT NOT, COME BACK ON. I BROUGHT THE CAR TO A LOCAL SUBARU DEALER WHO INFORMED ME THAT THIS IS THE WAY THE AIR BAG SYSTEM IS MADE AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY SAID THAT IT IS AGAINST FEDERAL LAW FOR THEM TO MAKE ANY ADJUSTMENTS AND THAT I SHOULD JUST MAKE SURE MY WIFE WEARS HER SEAT BELT WHEN WE'RE DRIVING. THIS IS A MAJOR IRRITANT, SINCE NEITHER OF US CAN BE SURE IF THE PASSENGER AIR BAG WILL ACTUALLY DEPLOY SHOULD WE BE IN AN ACCIDENT. IT SEEMS LIKE SOMETHING SHOULD BE DONE ABOUT THIS, ESPECIALLY NOW THAT I'VE SEARCHED THIS SITE AND FOUND THAT I AM NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM WITH THE PASSENGER AIR BAG SENSOR. I JOKE WITH MY WIFE THAT WE MIGHT NEED TO FATTEN HER UP TO SAVE HER LIFE, BUT FOR SOME REASON SHE JUST DOESN'T THINK IT'S FUNNY. MAYBE YOU FOLKS CAN LOOK INTO THE PROBLEM AND DO SOMETHING ABOUT IT. *KB

THERE SEEMS TO BE A PROBLEM WITH THE FRONT PASSENGER AIR BAG ACTIVATION SENSOR. MY WIFE, WHO WEIGHS APPROX. 125 LBS, OFTEN SITS IN THAT SEAT. THE AIR BAG SENSOR LIGHT MIGHT GO ON, OR IT MIGHT NOT. SOMETIMES SHE CAN SHIFT HER WEIGHT AND HAVE IT COME ON. OTHER TIMES IT DOESN'T MATTER WHAT SHE DOES, IT WILL NOT GO ON. WE CAN BE RIDING ALONG WITH THE AIR BAG LIGHT ON AND ALL OF A SUDDEN, FOR NO REASON, IT WILL GO OFF. THEN, INEXPLICABLY, IT MIGHT, OR MIGHT NOT, COME BACK ON. I BROUGHT THE CAR TO A LOCAL SUBARU DEALER WHO INFORMED ME THAT THIS IS THE WAY THE AIR BAG SYSTEM IS MADE AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY SAID THAT IT IS AGAINST FEDERAL LAW FOR THEM TO MAKE ANY ADJUSTMENTS AND THAT I SHOULD JUST MAKE SURE MY WIFE WEARS HER SEAT BELT WHEN WE'RE DRIVING. THIS IS A MAJOR IRRITANT, SINCE NEITHER OF US CAN BE SURE IF THE PASSENGER AIR BAG WILL ACTUALLY DEPLOY SHOULD WE BE IN AN ACCIDENT. IT SEEMS LIKE SOMETHING SHOULD BE DONE ABOUT THIS, ESPECIALLY NOW THAT I'VE SEARCHED THIS SITE AND FOUND THAT I AM NOT THE ONLY ONE TO EXPERIENCE THIS PROBLEM WITH THE PASSENGER AIR BAG SENSOR. I JOKE WITH MY WIFE THAT WE MIGHT NEED TO FATTEN HER UP TO SAVE HER LIFE, BUT FOR SOME REASON SHE JUST DOESN'T THINK IT'S FUNNY. MAYBE YOU FOLKS CAN LOOK INTO THE PROBLEM AND DO SOMETHING ABOUT IT. *KB

I HAVE TOLD THE SUBARU DEALER(S) THAT THE FRONT PASSENGER AIRBAG SENSOR LIGHT SAYS "OFF" UNLESS THE PASSENGER WEIGHS OVER 150 LBS OR SO. THE DEALER(S) DENY KNOWING ANYTHING ABOUT IT. HOWEVER, IT IS ON A SUBARU BLOG AND THERE ARE MANY COMPLAINTS ABOUT IT. THE DEALER IS UNABLE TO TELL ME IF THE AIRBAG IS WORKING OR NOT. MY BRAKE PEDAL MAKES A CLICKING NOISE WHEN I RELEASE THE BRAKE PEDAL. THE SUBARU DEALER TOLD ME HE KNEW THIS HAPPENED TO ALL OF THE 2010 MODELS BUT DIDN'T REALIZE IT WAS HAPPENING TO THE 2011 MODELS AND HE SAID THERE IS NOTHING HE CAN DO ABOUT IT UNTIL SUBARU COMES OUT WITH A RECALL. SO FAR I HAVEN'T HEARD BACK FROM SUBARU, IT'S BEEN 5 MONTHS. *KB

THE SENSOR TURNS OFF INTERMITTENTLY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT (5 FT, 4 INCHES, 110 LBS). IT WILL ALSO TURN OFF WHEN SHE SHIFTS HER SITTING POSITION. THE SENSOR WILL REMAIN OFF, REGARDLESS OF HOW SHE IS SITTING, FOR LONG PERIODS OF TIME (80+ MILES) OR UNTIL I RESTART THE CAR. I SPOKE WITH TWO SUBARU DEALERS AND THEY SAID THAT THEY HAVE SEEN THIS ISSUE WITH LIGHTER PASSENGERS AND DON'T THING A RECALIBRATION WILL HELP DUE TO THE SENSOR'S SENSITIVITY. *TR

WE RECENTLY PURCHASED A 2011 SUBARU OUTBACK. WE BOUGHT IT DUE TO HIGH SAFETY RATINGS AND OTHER FEATURES. THE PROBLEM IS THAT WHILE MY WIFE (WHO IS 115 LBS) SITS IN THE FRONT PASSENGER SEAT, THE FRONT AIRBAG SENSOR SWITCHES THE AIRBAG ON AND OFF RANDOMLY. WE TOOK THE CAR TO THE DEALER AND HAD IT INSPECTED. THEIR FINDINGS WERE THAT THE CAR IS WORKING AS DESIGNED. THE AIRBAG IS TURNING OFF WHEN HER WEIGHT IS NOT IN AN EXACT SPOT. I LOOKED UP THE PROBLEM ONLINE AND HAD MULTIPLE HITS FOR COMPLAINTS FROM OWNERS OF THE SAME CAR (AND THE 2010 MODEL). WE WERE INSTRUCTED TO MAKE SURE MY WIFE SITS UP STRAIGHT WITH HER LEGS EXTENDED AND THE SEAT FULLY UPRIGHT AND BACK TO HELP THE AIRBAG SENSOR GET A MORE ACCURATE READING. OBVIOUSLY IT IS NOT REASONABLE TO EXPECT A PERSON TO SIT UNMOVING FOR AN EXTENDED LENGTH IN A CAR. ALSO, IN THE EVENT OF A COLLISION, HER WEIGHT WOULD NATURALLY SHIFT AND THUS THE AIRBAG MAY NOT DEPLOY. TO ME, THIS NEGATES THE SAFETY RATING FOR THE FRONT PASSENGER AND DISCRIMINATES AGAINST SMALLER ADULTS WHO RIDE IN THE PASSENGER SEAT. MANY OF THE COMPLAINTS I READ HAD THIS PROBLEM WITH ADULTS UP TO 140 LBS, AND THE DEALERSHIP REPLICATED THE PROBLEM WITH A MAN WEIGHING 125 LBS. *TT

Mileage: 8,832

THE PASSENGER AIRBAG DOES NOT TURN ON WHEN ADULT FEMALE ~120LBS IS IN THE PASSENGER SEAT. MINIMUM WEIGHT TO CONSISTENTLY ACTIVATE AIRBAG SEEMS TO BE ABOUT 140LBS. THE CAR WAS TAKEN TO THE DEALERSHIP AND THEY RE-CALIBRATED THE PASSENGER SEAT WEIGHT SENSOR BUT THIS DID NOT RESOLVE THE ISSUE. THE DEALERSHIP SAID THEY WERE AWARE OF OTHER CUSTOMERS COMPLAINING OF THIS ISSUE BUT THEY DID NOT HAVE A SOLUTION (AND DID NOT THINK THE RE-CALIBRATION WOULD HELP). THEY ALSO STATED THEY HAVE BEEN UNABLE TO SOLVE THIS PROBLEM FOR OTHER CUSTOMERS. *TR

PASSENGER AIRBAG LIGHT GOES ON AND OFF RANDOMLY WHEN I AM SITTING IN THE PASSENGER SEAT. I AM 5'3 110LBS. THE SENSORS WERE RECALIBRATED WHEN I TOOK IT TO THE DEALER THE FIRST TIME. THE PROBLEM CONTINUED. EVEN IF YOU SIT IN ONE SPOT AND NOT MOVE THE SENSOR WILL TURN ON AND OFF RANDOMLY. THE DEALERSHIP STILL DOESN'T KNOW HOW TO FIX THE PROBLEM. I WAS TOLD THE SENSORS HAVE TROUBLE SENSING 70-90LBS OF WEIGHT. I AM OVER THAT THEREFORE THERE SHOULD BE NO ISSUE. I NOW OWN A CAR THAT THE AIRBAG MIGHT BE ON OR OFF IF I WAS EVER IN A COLLISION. THIS IS A HUGE SAFETY CONCERN! *TR

Mileage: 10,000

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGER AIR BAG OFF INDICATOR WOULD ILLUMINATE INTERMITTENTLY WHENEVER THE FRONT PASSENGER SEAT OCCUPANTS WEIGHT WAS 100 POUNDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR DIFFERENT TIMES FOR THE IDENTICAL FAILURE; HOWEVER THERE WAS NOT A REMEDY FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.

Mileage: 5,000

THE PASSENGER SIDE FRONT AIR BAG INDICATOR RANDOMLY SHOWED THE STATUS 'ON' OR 'OFF' WHEN THE SEAT WAS OCCUPIED BY AN ADULT PASSENGER. NO PATTERN COULD BE IDENTIFIED FOR THE INDICATION ALTHOUGH WE TRIED EVERY PERTURBATION OF SITTING, FASTENING SEAT BELT, CLOSING DOOR, STARTING ENGINE, ETC. THE VEHICLE WAS RETURNED TO THE DEALER FOR REPAIR. THE PASSENGER SEAT SENSOR(S) WAS REPLACED AS DEFECTIVE, NOW THE INDICATOR NEVER INDICATES 'ON', ALWAYS 'OFF' REGARDLESS OF ACTIONS AS ABOVE. THE VEHICLE WAS RETURNED A SECOND TIME, THIS TIME IT WAS DETERMINED THAT THE SENSOR(S) WERE BEING INHIBITED BECAUSE OF SEAT COVERS DISTRIBUTING THE WEIGHT IN SUCH A WAY AS TO 'FOOL' THE SENSORS. IT TOOK A 180 LB. PERSON TO ACTIVATE THE SENSOR, [A 170 LB. PERSON DID NOT] WITH THE SEAT COVERS ON, THE SENSORS APPEARED TO OPERATE CORRECTLY WITHOUT THE SEAT COVERS. THIS RAISES THE QUESTION OF WEIGHT DISTRIBUTION, ARE LARGE BUTTOCKS REQUIRED GIVEN THAT THERE ARE MULTIPLE WEIGHT SENSORS IN THE SEAT, HOW ABOUT A SMALL FRAMED 120 LB ADULT. THE ANSWER IS CLEAR, THE PASSENGER AIR BAG SHOULD ALWAYS BE ON UNLESS MANUALLY TURNED OFF BY THE USER. SUBARU MUST PROVIDE A PROGRAMMING OPTION TO THE OWNER TO DEFAULT THE AIRBAG STATUS TO ALWAYS 'ON'. MY TOYOTA AND HONDA BOTH PROVIDES A KEY LOCK OPTION TO DISABLE THE UNIT, DEFAULT IS, AND SHOULD BE REQUIRED, TO BE 'ON'. THIS IS A SAFETY ISSUE, AND SUBARU IS OPENING THEMSELVES TO CLASS ACTIONS, AND HEAVEN FORBID THE FIRST ACCIDENT WHEN THE UNIT FAILS TO DEPLOY BECAUSE IT WAS NOT ARMED BECAUSE OF QUIRKY WEIGHT DISTRIBUTION REQUIREMENTS. I BELIEVE THAT A PREVENTIVE RECALL SHOULD BE ORDERED IF SUBARU DOES NOT UNILATERALLY PROVIDE AN ALWAYS 'ON' DEFAULT OPTION FOR THE VEHICLE.

FRONT PASSENGER SEAT AIRBAG SWITCH IRREGULARLY CHANGES STATE WITH LIGHTER OCCUPANT. THE PASSENGER SIDE FRONT AIRBAG INDICATOR LIGHT SHOWS OFF EVEN THOUGH OCCUPANT IS WITHIN LIMITS STIPULATED VERBALLY BY SUBARU SALESMAN. THE INDICATOR LIGHT CHANGES STATE WITH OCCUPANT IN SEAT, EVEN THOUGH THE OCCUPANT REMAINED COMPLETELY STILL.

Mileage: 50

2011 SUBARU OUTBACK LIMITED 2.5 PASSENGER SEAT AIRBAG NOT ACTIVATED. I AM 130 LB AND THE AIRBAG SYSTEM DOES NOT GO ON WHEN I SIT IN THE PASSENGER SEAT. ACCORDING TO THE DEALER AND SUBARU NOTHING CAN BE DONE, BUT I DON'T FEEL SAFE. *TR

Mileage: 200

SOMETIMES THE RIGHT FRONT AIRBAG INDICATOR LIGHT IS "OFF" DESPITE A FULL-SIZED ADULT SITTING IN THAT SEAT. *TR

Mileage: 3,000

OCCUPANT SENSING AIRBAG WON'T TURN ON FOR MY WIFE WHO WEIGHS 110 POUNDS. THIS IS A NEW 2011 SUBARU OUTBACK. THE DEALERSHIP ARGUED AND WAS EVASIVE ABOUT MY COMPLAINT; AND SAID THE SEAT WAS CALIBRATED TO ACTIVATE WITH A 120 POUND PERSON. THEY WERE "INSTRUCTING" ME ON THE PROPER SEATING POSITION. I TOLD THEM I DIDN'T WANT THE VEHICLE IF THE AIR BAG WOULDN'T OPERATE FOR MY WIFE. I HAVE AN APPT. THIS WEEK . STAY TUNED. *TR

Mileage: 6

2011 SUBARU OUTBACK - PASSENGER AIRBAG INDICATING "OFF", NOT TURNING ON WHEN 140LB PERSON IS IN THE SEAT. SUBARU OF AMERICA STATES THAT THIS IS NORMAL AND THERE IS NO FIX. SUBARU DEALER WHERE I PURCHASED THE CAR NEW DOES NOT AGREE AND STATES SOMETHING IS WRONG. HE HAS ANOTHER OWNER WITH THE SAME PROBLEM. PASSENGER AIRBAG WILL NOT DEPLOY IN AND ACCIDENT WITH A 140LB PERSON IN THE SEAT! *TR

Mileage: 25

PASSENGER AIRBAG IS OFTEN TURNED OFF, EVEN THOUGH A PERSON IS SITTING IN THE PASSENGER SEAT. THIS IS REPEATABLE. OFTEN, WHEN MY PASSENGER (120 LBS, 5'7" TALL) SITS IN THE PASSENGER SEAT, THE AIRBAG REMAINS IN THE OFF POSITION (AS IF NO ONE IS SITTING IN THAT SEAT). I'VE NOTICED THAT WHEN THE PASSENGER SITS, AND PUTS THEIR FEET DIRECTLY ON THE FLOOR, THE PASSENGER'S KNEES AND UPPER THIGH RIGHT ABOVE THE KNEE DO NOT MAKE CONTACT WITH THE SEAT. WHEN SITTING IN THIS POSITION, THE AIRBAG WILL REMAIN IN THE OFF POSITION. WHEN THE PASSENGER SITS, WITH LEGS FULLY EXTENDED, SO THAT THE KNEE AND UPPER THIGH MAKE BETTER CONTACT WITH THE SEAT, THE AIRBAG IS ENABLED. WITH THE RIGHT COMBINATION OF PASSENGER LENGTH, AND POSITION OF THE PASSENGER'S LEGS WHILE SITTING, IT IS POSSIBLE FOR THE AIRBAG TO REMAIN IN THE OFF POSITION, EVEN THOUGH THERE IS A FULL-SIZED ADULT SITTING IN THAT SEAT. I BELIEVE THE AIRBAG (WEIGHT ON SEAT) SENSOR, MAY BE LOCATED TOO FAR FORWARD ON THESE SEATS. *TR

Mileage: 2,800