2013 TESLA MODEL S Electrical System Problems

The screen abruptly shuts down and that is a safety hazard. Tesla has refused to fix this issue.

November 20, 2025 To the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Subject: Safety Defect Complaint – Tesla Model S I am submitting this complaint regarding a serious and dangerous safety defect involving my Tesla Model S. Safety Defect Summary:    •   After the high-voltage battery failed, the vehicle would not enter Neutral.    •   I had to use Tow Mode in the middle of a street on a hill to avoid blocking traffic.    •   Once in Tow Mode, the car could not enter Park and the emergency/parking brake would not engage.    •   The car became completely free-rolling, posing danger to myself, other drivers, and pedestrians.    •   When Tesla returned the car to my home, their technicians also could not get the vehicle into Park or activate any emergency braking system.    •   The car is currently stuck in Tow Mode in my driveway with physical objects placed behind the wheels to prevent it from rolling. Why This Is a Safety Hazard: A vehicle that cannot shift into Park, cannot use its emergency brake, and remains free-moving after a failure represents a serious safety defect. This occurred without warning and left the vehicle unsafe to operate or even store. Request: I respectfully request that NHTSA investigate this as a potential safety defect affecting the Tesla Model S when the high-voltage battery fails. A car should never lose all ability to secure itself.

The instrument panel went blank permanently posing a safety hazard due to loss of vehicle function status indicators such as speed, direction, gauges, warnings, and signaling.

2013 Model S VIN [XXX] : 'Voltage sense open detected' poses shutdown risk on May 2021 replacement battery. Tesla claims 4-year warranty vs. standard 8-year; local service redirects without resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Premature HV Battery BMS Failure After Tesla Replacement – Safety Risk of Fire and Sudden Power Loss

Tesla instrument cluster screens are leaking fluid and eventually failing. The instrument cluster is the only place I can see my speed, thus my car is now unsafe as I can not tell what speed I am driving at.

I am writing to express my serious concerns regarding two critical component failures in my 2013 Tesla Model S within the past 12 months, both of which occurred shortly after the manufacturer's warranty had expired. These issues have not only been financially burdensome but also raise questions about the reliability and longevity of Tesla vehicles. Motor Replacement: In Sept 2022, I was compelled to replace the motor in my Tesla Model S at a cost of $6,304.89. This occurred despite my vehicle maintaining a clean record and having only around 70k miles on it at the time. The timing of this failure, immediately after the expiration of the manufacturer's warranty, is concerning and suggests a potential design or manufacturing flaw. Battery Replacement: Most recently, I have been informed that the battery in my Tesla Model S requires replacement at an estimated cost of $15,545.97. Like the motor failure, this comes as a substantial financial burden, and again, it has happened just after the warranty period has ended. I find these consecutive, high-cost component failures within a short timeframe to be unacceptable and have led me to question the overall reliability of Tesla vehicles. As a responsible and safety-conscious consumer, I believe it is vital to report these issues to the NHTSA to ensure the safety and protection of all Tesla owners and the general public. I respectfully request that the NHTSA investigates these repeated component failures in Tesla vehicles, particularly the motor and battery, and assesses whether there may be any systemic issues that warrant further action or recalls. It is crucial for the NHTSA to uphold and enforce safety standards in the automotive industry to prevent similar situations from occurring in the future. I have attached relevant documents and receipts as evidence of the mentioned repairs for your reference. - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On August 23, 2023 I was driving my 2013 Tesla Model S on the Van Wyck Expressway when suddenly the steering wheel became very stiff making the car hard to steer. I experience a loss of electronic power in steering the car. I called Tesla Road Service they dispatched a tow truck one of their tow provider and I was charged $475.00 dollars. It was towed to: Tesla Service Center @ 160 Van Brunt Street Brooklyn, NY 11231. I mentioned to Tesla Service Center per information I reviewed online this is a recall SB-22-00-014 per the year of my vehicle 2013 Tesla Model S. Tesla Service Center charged me $500.84 cents for a diagnosis they said the Electric Power Steering Gear Rack & Pinion is the issue and refused to acknowledge the recall per the model of my 2013 Model S Tesla. They quote me an amount of $4, 500.00 dollars before tax to fix the issue. When I declined the repairs per this expensive price I was informed by Tesla Service Center @ 160 Van Brunt Street to come and pickup the car. I arrived on Friday, August 25, 2023 to pickup the car with a tow truck the service department could not locate my keys. It took them 3 hours to find my key and then they put the car on service mode not allowing the car to go on park or drive only staying on neutral. They claimed that happened because the car reset itself. When I insist by a manager for them to fix that problem since the car did not come in with that issue only a stiff steering problem they refused. After several discussion with different staff and managers they had one of their mechanic to fix the issue and the car was able to go on Drive & Park again so I can have it towed to my location which took 3 tow trucks since Tesla wasn't cooperative in the beginning. I had the car towed to my location with the stiff steering the failed Electric Power Steering Gear Rack & Pinion Tesla refused to repair the problem per the Recall safety issue on this car. They want to charge me $4,500.00 plus tax out of pocket.

The contact owns a 2013 Tesla Model S. The contact stated that while attempting to start the vehicle, the message “unable to drive, voltage supply” and “vehicle may not restart” was displayed. The vehicle failed to start. The vehicle was towed to the local service center who diagnosed that the drive unit was faulty and needed to be replaced, due to water ingress coming from the rear of the vehicle. The vehicle was not yet repaired. In addition, while operating the vehicle, a warning alert was displayed regarding the battery system and that the battery would no longer recharge. The vehicle was towed to the dealer who diagnosed that the HV battery pack had failed due to corrosion caused by condensation from the HVAC system. The HV battery was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

Mileage: 95,000

Center LCD SCREEN bubbling and leaking fluid from panel into car.

My main center computer touch screen has been leaking a sticky toxic glue for over 5 years. This toxic sticky glue continues to leak all over the interior of my vehicle which regularly needs to be cleaned. This saftey issue has been reported to Tesla several times and Tesla refuses to take responsibility for this saftey issue. The sticky toxic glue leaks severly worse when exposed to higher temperatures and definitely is related to heat/thermal heat exposure. Tesla did not utilize an automotive grade computer screen on earlier production vehicles and has since changed the type of computer screens utilized in their current production vehicles. This is an ongoing problems with thousands of earlier production vehicles. Tesla is aware of this problem and refuses take responsibility to issue a recall which affects thousands of customers who are experiencing this same saftey issue. Tesla WILL NOT help or do anything to resolve this problem saying my vehicle is out of warranty. I had to take the interior of my vehicle apart to constantly clean this leaking toxic sticky glue. This glue has been leaking on other interior electrical components which is a serious saftey issue!

Screen in front of the driver froze. Speedometer did not change, odometer did not change, map and directions did not change, gearshift indicator did not change, clock was frozen.

Explained to Tesla service center immediately upon purchasing vehicle while it was still under warranty that the vehicle range was unacceptable using TESLA's warranty guideline for requirements for a battery replacement while under warranty. TELSA refused to changed the battery even though I took the vehicle to TESLA several times while the Battery was still under warranty. A month after the warranty expired the motor died, it had been showing signs wear but TESLA failed to property inform me of the issue and charged me over $6000 for the repair due to my lack of knowledge on what the symptoms are for a failing motor. Shortly after the warning for "Charging - Maximum battery charge level reduced" has come on and TESLA is trying to charge me about $21,000 for a replacement battery.

At random the Steering assist reduce, traction control disabled, stability, control, disable, regenerative breaking reduced. Wipers are affected during these error messages. The car is trying to get me killed!! On different days, all those errors are gone and the car drives normal. Suspect this is a software defect and can be very dangerous. Seems like something got reset after the car is turned off. All software are up to date on the car and on the phone app. Once no more errors from the car, it would drive normal until it randomly disable traction control, stability control and wipers becomes very slow, get stuck at times.

1. 2nd row seat behind driver malfunction for years. (Mean can not insert) 2. On Dec. 5th, 2022, Drive off the Tesla model S off highway to local road and car just die. Tow to Tesla service station in Bellevue, WA. I was told drive unit was water damaged a day later. This drive unit was put in on June, 2018 to replace original drive unit, which broken in June, 2018 at 76k miles. 4.5 years later, and under 45k miles driving splashed water from road cause damage of drive unit. Unbelievable. If car died on the 520 bridge before I got off it really can be a serious car crash. This is really a safety issues.

Last week, my vehicle could no longer charge fast and I am unable to charge past 107 miles. The following message appears: BMS_u029 / "Maximum battery charge level reduced" After researching the issue, I found that hundreds of other Tesla drivers have experienced this problem (see: https://teslamotorsclub.com/tmc/forums/model-s-battery-charging.109/). Some were unable to charge after receiving this message, and some were capped at 30-50 miles, making the vehicles practically unusable. Tesla charges $15,000 (remanufactured battery pack) to $25,000 (new) to fix the problem. But many drivers are reporting that the defect is caused by a Tesla design, where the AC condensation drips onto the battery pack and create rust and corrosion, which then cause the batteries to malfunction.

My 2013 Tesla Model S 60 KW didn’t drive on July 2022 and I got a warning on the screen that all electrical systems are shutting down . The car had to be towed to Tesla Service . Tesla service told me the battery pack has to be replaced for 13k. I went down to Tesla Service and told them I want to see the battery pack but I was told that I couldn’t see it and was shown a piece of the corroded fuse box cover. I was told I couldn’t take a picture of it even though this was my car and own the battery pack . I was told only then that there was corrosion on the fuse box cover to the battery pack and the battery pack has to be replaced for 13k. I paid 13k and Tesla replaced the battery pack 6 weeks later. I have learned since then that many Teslas Model S year 2012-15 have this problem. The problem is that the air conditioner hose leaks on to the fuse box cover and corrodes it. Tesla knows about this problem and refuses to do anything and just says that the entire battery pack has to be replaced. This is a defect in the battery pack that fuse box is located under the air conditioner hose. I asked Tesla before paying for the replacement battery pack if this would occur with the replacement battery and was told that the replacement battery has the fuse box at the other side of the battery pack .not like the old battery. Apparently Tesla knows about this problem and redesigned the battery pack. This a defective battery pack and the car could stop driving suddenly and crash into other cars. This very dangerous and Tesla knew about this for years and didn’t do anything. I was under warranty from 2013 till 2021 for the battery pack and Tesla should have repaired the battery pack or replaced it. I want to reimbursed for my 13k that I spent on the replaced battery pack. Tesla knowingly knows this problem and deceived me and said just the fuse box got corroded. This happened in July 2022 in the heat when I had the air conditioner on and water leaked on to the battery pack.

The touchscreen failed and I need it replaced, but Tesla says it’s not part of what the NTSB negotiated with Tesla to do regarding these screens. 2014 model S. It’s not fair to me to have to replace what I believe is a defect. Also, I believe this car was salvaged in another state and then brought to CA and resold to me. There was a salvage record on Bumper and now it disappeared. There’s also a code on my car that reads that acceleration may be reduced and Tesla wants to replace connectors but I keep getting more and more parts added to the quote. They say this is a “preemptive” repair. They made a new firmware/software rollout which took away my Sirius XM capability and they say they know about it, but won’t reinstall my software. I believe their software/firmware has taken away attributes on my car. Tesla won’t give me the repair history to the car and I fear they are hiding all the recalls saying they’ve been done when in reality they haven’t. I’m worried about driving the car.

As I was driving the vehicle home one night on the highway, the vehicle had a 13% charge and told me to pull over safely as it was shutting down. I had it towed to a charging station and the issue seemed to be resolved. Then after a couple weeks, I was driving on the highway and revived another warning, “maximum battery charge level reduced- ok to drive- schedule service.” I brought it to the nearest supercharger and it only charges to 24% charge and it charges extremely slow. I took it in for service and the told me I need to replace the high voltage battery and quoted me at $19,414. I have seen reports of investigations taking place currently in Canada for the same issue. Apparently, these older Teslas have an A/C condensor unit that dumps water onto the battery and causes battery problems. Please look into this for me as I believe a recall is warranted. Thanks so much! I also included the contact information of the dealership where my car is being serviced

Battery packs on older Model S are dying WHILE driving. Puts the car non responsive and limp mode. No choice but to try and pull over. No acceleration and car dies. First occurrence warning happened, however went away upon charging the vehicle. Drove to a Tesla service center under its own power, left service center under its own power with no warning messages. Tesla is aware of the issue with older battery packs, demands 20k or to scrap your car, or they require a legal release pertaining to the battery pack. I was locked out of my vehicle and it was held without a mechanics lein. This legal release absolves them of all responsibility over the vehicle especially if you bring it to another shop. Owners have no right to repair their vehicles at shops with certified technicians. The second time this happened, luckily the vehicle was parked and died in a driveway. No warning messages prior. Tesla says it gave warnings however I was not aware. Car was towed by AAA to a service center where it currently sits. Reference to another vehicle which received international attention for exact same issue. https://www.newsweek.com/man-says-tesla-locked-him-out-until-pays-26-thousand-dollar-battery-1743016 These older cars are not safe on the road.

Main LCD screen has cracked. This screen controls all aspects of the car. I was told by Tesla repair that the crack will start to discharge toxic fluid and the car will cease to function.

Electrical system power reduced warning. Vehicle shutting down.

The recall I have on this vehicle says I am ok to drive in the app

2019, 2020, 2021, 2022 Prior 2022 I shared with Tesla several times about my tires constant notification on the dashboard for low air. Tires were constantly being checked due to the dashboard display. I was told by Tesla it was covered, but no repair was done. When Tesla mobile or service only air was placed into the tires. Then I was told by Tesla mobile & calling 1800 when service, then when recall was performed it should fix the problem. Vehicle was not driven often due to black screen and tire issues/dashboard display. 2022 eMMC is finally replaced but now the warning on the dashboard reads 'Tire pressure monitoring system fault. Pressure sensor fault 'MAY' CLEAR NEXT DRIVE. This is negligent for Tesla to say IT MAY CLEAR NEXT DRIVE (see pic). Tesla service had the vehicle in shop several times and refused to repair/correct this SAFETY issue. I have complained and Tesla has blocked me from messaging Tesla. What if there is a blow out, low pressure, faulty system and an accident occurs causing hurt, harm, or death?

Appointment for the Federal Recall NHTSA Recall No.: 21V-035 - 8gb embedded multimedia card (eMMC) VIN: FP24819 APPT. DATE: 24 MAY 2022 INCIDENT: Racial Profiling, Tesla customer service told the owner that he MUST PROVIDE THE 'PINK SLIP' (NOT THE REGISTRATION SLIP) FOR THE VEHICLE IN ORDER FOR ANY REPAIR OR SERVICE WOULD BE PROVIDED OR PERMITTED. This is racism, and not the first time.

Bubbles are developing on the instrument cluster screen that may pose a safety concern by obscuring sight of important vehicle information, including speed and battery charge status. This is getting worse (more bubbles developing and becoming larger in size) by the day. This is a known problem that has been reported by other owners. Please see the following links: https://teslamotorsclub.com/tmc/threads/bubble-on-instrument-cluster.91537/ https://teslamotorsclub.com/tmc/threads/instrument-cluster-bubble.192922/ https://www.reddit.com/r/TeslaLounge/comments/h049ur/air_bubbles_appeared_in_model_s_ic_screen_anyone/

I brought in the car to be parked as part of NHTSA Recall No. 21V-035. The "fix" provided has led to my center console in the Model S to shutdown completely. I contacted Tesla to inform them that their fix as part of the recall has actually led to more problems.

I was just getting off the freeway, into a business area, and all of a sudden car stopped without any warning, with a quick "power reduced flash on the screen, unable to move at all. I was in the middle of busy area, blocking the street and cars parked on each side. The rear wheel drive locked, even in neutral position, and also tow mode. 4 people tried to push the car into a safe area without success. Had to wait for a tow truck to take the car to tesla facility. Was told there was an internal failure of the inverter and the unit its self, which would coast over 6k. Very scary and a stressful situation I suffered and it needs to be addressed of the danger.

Main screen is black, subject to current recall. Also, vehicle takes about 15mn to start. Tesla is trying to make us pay $1500 for the repair. Tesla non compliance reported on December 22 2021 to NHTSA by email and only now we are directed to file the complaint here.

Tesla, Please assist me in the following: 1. I have LIFE Time charging, explain the $305.00 fee for a brand new battery Tesla charged/bill me and installed. 2. Tesla has a suggested billing of $100.00 to put air into a (1) tire. Or $100.00 to bring all tires to federal standards. Basically, no tire repair just air into tires. Please explain the charge. 3. Tesla called me at 9:21 A.M. inform me that my 27 March appointment was canceled (I had no say so). Then, I was instructed to have Tesla Roadside Assistance to tow my vehicle to your kearny mesa service station for $386.00 (Aaron - 1-877-798-3752). 4. I was instructed that Tesla Roadside assistance memberships was not an option to me. 5. I have an appointment but was told parts for my vehicle might be available or might not be available for a 2021 Federal Recall, but today date is 22 March 2022. I've waited 1 year not months for Tesla to contact me when my vehicle parts were available in regards to the recall. It feels like a scam: $630.00 Tesla $386.00 Tesla Roadside Assistance. 6. Also, an Uber credit would be grant. Please explain why my vehicle that has an appointment for air in four tires, supercharged, recall and software update, is not a priority when I have an appointment. 7. In 2021, I was made to believe and instructed to purchase a 12 volt battery to repair Recall. 8. In 2022, Tesla again instructed me that my brand new battery to be replaced

Part II AFTER I EMAILED TESLA KEARNEY MESA SERVICE STATION, WITH MY CONCERN ABOUT THEIR BILLING FOR THE RECALL AND CUSTOMER SERVICE; I WAS SENT A NEW BILLING. MIND YOU, ALL MY ISSUES ARE RELATED TO THE RECALL AND TESLA SCHEMES AND FALSEHOODS. SEE ATTACHED

On September 30th, 2021 I brought my car in to Tesla Carlsbad for an issue with the navigation. The Tesla rep also included the eMMC recall. In doing so my car is not slower to wake up and drive when I get in, the center display works intermittently which is a safety issue that the back up camera is disabled. Additionally as a result my walk away locking was disabled and and I had items stolen in the middle of the night (Feb 10, 2022). When brought to Tesla's attention they suggested a $1500-2000 fix to upgrade the chip from MCU1 to MCU2. Not only is this a safety issue but its fraud.

The following recall is active on my 2013 Tesla Model S: NHTSA Recall Number21V035. Yesterday I had a booked date to fix this recall on my car and other small items. The Tesla dealership completely refused to do this work! They sttated that my vehicle was too old and that the warranty period had expired. They are completely wrong, of course, since the recall has nothing to do with the warranty nor the age of the car. Please help! Greetings, Franz

Mobile charger will not charge. Green light but will not charge. Failure may leave driver stranded in a remote location without ability to charge and parasitic drain will permanently damage the battery pack and vehicle

There is a current recall on my Tesla. It is my 3rd time returning the car after Tesla performed a recall with eMMC . My screen continues to go black and signal won’t work. I have to pull over and reset my car. Only way to resolve the issue is an MCU2 upgrade that I don’t want to pay. I need help please. It happens every other day. I have numerous of photos with date and time as proof.

"Center Display Unavailabe" message on dashboard. The center display screen that is critical for operating the vehicle controls and camera etc. was blank.

Screen went totally blank and I can’t control anything. No access to heating, backup camera, navigation, etc.

The contact owns a 2013 Tesla Model S. The contact stated that while driving at 70 MPH, the vehicle inadvertently lost motive and electrical power. A warning message stating that the vehicle was about to shut off was illuminated. The contact swerved to the right, attempting to veer to the side of the road on the right lane; however, the vehicle stopped midway and a semi-truck almost crashed into the rear passenger’s side of the vehicle. The contact pushed the vehicle into a nearby parking lot with assistance. The vehicle was towed to the dealer who diagnosed that the battery had failed and needed to be replaced. The dealer advised the contact that they had replaced the battery with a new battery; however, the failure reoccurred, and the battery was replaced for a second time. The Department of Auto Motor Repair of California investigated and informed the contact that the dealer had kept his original battery and the third battery that the dealer installed in the vehicle was not new. The contact stated that the vehicle was taken to the dealer who replaced the third battery with the original one; however, the failure reoccurred. The dealer replaced the original battery with an upgraded battery. The contact also stated that the hood would not close securely. The vehicle was taken to the dealer but was not repaired. The vehicle was towed to a second dealer; Tesla (7077 W Sahara Ave, Las Vegas, NV 89117) who repaired the vehicle. The contact stated that the rear passenger’s side door would fail to close. The vehicle was towed twice to the second dealer and was finally repaired. The contact stated that the center display of the vehicle would inadvertently turn off while driving. The contact stated that the failure had prevented him from using the rearview camera or have control of the door switches and some features of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

Mileage: 45,000

The contact owns a 2013 Tesla Model S. The contact stated while driving at an unknown speed, the media control unit turned off and was unable to operate the windows or the Air Conditioner in the vehicle. The contact stated that the temperature inside the vehicle began to rise and had to park the vehicle for 30 minutes. The contact stated she was able to restart the vehicle and was able to access the windows and the Air Conditioner and some other features. The contact took the vehicle to the local dealer where it was diagnosed with needing to replace the old hardware to access the new updates. The vehicle was not repaired. The contact stated she had experienced the failure on multiple occasions. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

The rear view camera did not deploy when I was backing out of a driveway and I was struck by another vehicle. The police determined it was a no-fault accident. My insurance company deemed me primarily responsible. I was unable to see any oncoming traffic because the camera was not working and there were obstacles to seeing oncoming traffic. The car was deemed totaled by the mechanic and my insurance company. The car battery died soon after the accident and the vehicle remains in my garage and is immovable. I sustained minor head, neck and back injuries.

Car was charging in the garage on Dec 30, 2020 when at 5:25 AM a message was sent to my phone that the charging had been interrupted but not completed. 12 minutes later at 5:37 AM a message was sent that the Alarm on the vehicle had been activated. 2 minutes later the second Tesla in the garage sent a message that the alarm had been activated. None of these messages were seen at the time since we were asleep in the back of the house, but the car alarm did wake us up. Hearing the alarm woke us and soon after we heard smoke alarms from teh garage and throughout the house. When we walked to the front of the house, we could see flames from the garage to the top of the second story. We immediately exited the house. The attached article and video describes the situation. https://www.washingtonpost.com/technology/2021/08/04/tesla-fire/ Both Tesla cars and half the house was destroyed by the fire. Tesla never came to the house to inspect the car that started the fire. To date it has not been examined and Tesla takes no responsibility for the damage. They advertise that the battery is warranted and that they will cover any damage caused by a faulty battery, but have refused to do anything.

I had a failure on my main computer. The MCU failed and the screen would not turn on. Tesla replaced a chip in my MCU but it did not fix all of my issues. I have to reboot my computer 95% of the time I am driving. Here are the issues: 1) 3g/GPS not activating. Leads to not being able to use GPS navigation. 2) Computer freezes. Usually while sleeping, computer does not wake up or the central screen does not respond leading to failures in many systems including: blinker, AC, radio, rear view for backing up, garage control, creep mode, etc. One time I left my computer in 'camp mode' so that it would keep cool on a hot day. While I was away from car, I checked on my mobile app to see the status of the car. The app could not connect to my car. When I came back, the computer had frozen up which meant that the AC was no longer working. This caused a unsafe level of temperature in my car of 100 degrees +. Luckily there was no dog or child in the car but I hate to think if there was. When I leave the car in 'dog mode' or 'camp mode', I expect it to do what it states it is going to do and keep my car cool. This could be very dangerous, especially on a hot day. In conclusion, even though Tesla did the fix for my MCU and my screen does turn on, it is not fixed 100% leading to constant reboots due to 3g failures and computer freezes. This happens almost every day.

Tesla has had a mandatory recall for the MCU and the screen. I went to get my car repaired, and they only fixed the MCU. They said my screen was not under the recall, but the whole point of the recall was to fix it. Now, with the screen not working, I am unable to control 95% of the functions of the car, including safety features like seeing the rear camera. They wish to charge me 800$ to replace the screen, which is not right when the original recall was the fix the screen issue.

TESLA IS REFUSING TO REFUND THE OUT OF POCKET COST PAID FOR THE MCU TOUCHSCREEN REPAIR, DESCRIBED BY THE NHTSA RECALL NUMBER 21V035. PLEASE FIND ATTACHED TESLA'S AUTOMATED SYSTEM REFUSING TO REFUND, PLUS MY SERVICE RECEIPT SHOWING IT WAS PAID OUT OF POCKET.

Mileage: 99,234

THE CAR IS NOT GETTING ITS SOFTWARE UPDATES BECAUSE OF A BAD MCU. THE DEALER IS QUOTING $1200 TO REPLACE.

Mileage: 84,984

REPLACED MCU FOR TOUCHSCREEN AT A COST OF $1,359.50. CAR WAS ON RECALL FOR THIS REASON. NOTHING ON TESLA SITE FOR REIMBURSEMENT.

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT COOLANT WAS LEAKING ONTO THE BATTERY. THE BATTERY WARNING LIGHT WAS ILLUMINATED AND SHORTLY AFTERWARDS, THE BATTERY WAS NOT CHARGING PROPERLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER TESLA SERVICE CENTER (8105 BIG LAKE RD, VILLAGE OF CLARKSTON, MI 48346, (248) 241-9321) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE, AND STATED THE ISSUE WOULD BE AT THE RESIDENCE ELECTRICITY. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER AT TESLA SERVICE CENTER (6142 TELEGRAPH RD, TOLEDO, OH 43612, (567) 420-6130) WHERE IT WAS DIAGNOSED WITH NEEDING THE CHARGING PORT TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THE MEDIA CONTROL UNIT WAS UPDATED. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT STATED THAT HE HAD THE VEHICLE SERVICED ON THREE DIFFERENT OCCASIONS. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000.

Mileage: 179,000

THE SPEEDOMETER CLUSTER IS LEAKING AND DELAMINATING CAUSING THE GLUE TO DRIP ONTO OTHER COMPONENTS, POSSIBLY CAUSING A FIRE HAZARD OR UNSAFE ENVIRONMENT. TALKING TO OTHER OWNERS, THIS IS A COMMON ISSUE ON OLDER TESLA MODEL S CARS.

Mileage: 40,000

1. DRIVING SCREEN FAILED. 2. DURING WET WEATHER BRAKES WILL NOT SLOW DOWN CAR FOR 3 SECONDS...VERY DISTRUBING 3. 2013 MODEL S WITH UNDER 100K MILES HAD FONT END PARTS FAIL. REQUIRED A $3,000.00 REPAIR. HAVE NEVER HAD AN AMERICAN CAR, EVEN WITH TWICE THE MILEAGE HAVE MULTIPLE FRONT END PARTS FAIL.

Mileage: 98,000

BACKING UP MCU FAIL BACKUP CAMERA FAILED ALMOST BACK ON A KID RAN BEHIND MY CAR WHILE I WAS LOOKING DOWN AT A DISABLED SCREEN. DRIVING TO TESLA SERVICE DEPARTMENT MAIN SCREEN FAILED DUE TO COMPUTER CAR CRIPPLED TO MINIMAL SAFETY CONTROL. CAR NOW IN SERVICE TESLA REQUIRE ME TO PAY $1500 FOR NEW MCU2 INSTEAD OF RECALLING AND REPLACE THE DEFECTIVE MCU.

THE MAIN TOUCH SCREEN CONTROLLING BACKUP CAMERA, NAV, AIR-CON /HEAT AND DEFROST SYSTEMS GOES DARK. I HAVE NO CONTROL OVER THOSE ITEMS MAKING DRIVING UNSAFE. THE SPEEDO AND GEAR INDICATOR ON THE DRIVER SIDE ALLOWS YOU TO DRIVE BUT IT IS NOT SAFE. I HAVE VIDEO OF THE CAR DRIVING TO PROVE IT OPERATES WITHOUT THE CONTROLS.

Mileage: 107,890

I HAVE HAD MULTIPLE ISSUES WITH MY 2013 MODEL S INCLUDING BUT NOT LIMITED TO TOTAL FAILURE OF THE MCU, TOTAL FAILURE OF THE BATTERY AND PARTIAL FAILURE OF THE TIRE PRESSURE MONITORING SYSTEM. SOME PROBLEMS THAT I HAVE ENCOUNTERED DURING THE MCU FAILURE BEFORE AND AFTER THE MCU WAS REPLACED INCLUDE LOSS OF ABILITY TO ACCESS THE SCREEN TO TURN ON HEAT, RADIO, DEFROSTERS, BLUETOOTH, OR ANY OTHER FUNCTION OF THE SCREEN THAT IS AVAILABLE, LOSS OF BLINKER SOUND, LOSS OF PARKING CHIME SOUND, LOSS OF SOUND FROM THE STEREO INCLUDING NO BLUETOOTH OR MUSIC. WHILE DRIVING FROM BLAINE, MN TO ST. PAUL, MN WITH MY BLINKER ON THE MAJORITY OF THE TIME ON THE FREEWAY WITH OUT MY KNOWLEDGE BECAUSE THE WAS NO BLINKER SOUND. THAT WAS NOT ONLY FRIGHTENING BUT ALSO DANGEROUS. I HAVE HAD A MYRIAD OF ISSUES WITH THIS VEHICLE AND I AM REALLY FEARFUL OF A TOTAL FAILURE WHILE I AM DRIVING. ALL OF THE ISSUES NOTED ABOVE WERE DURING MOTION. ONE OTHER PROBLEM I HAVE NOTICED IS MY CAR TAKES AN EXCESSIVE AMOUNT OF TIME TO TURN ON.

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA (7500 WINDROSE AVE B185, PLANO, TX 75024) AND WAS DIAGNOSED THAT THE CHIP WITHIN THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE COMPUTER CHIP WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY WAS 140,000.

Mileage: 140,000

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 20 MPH, THE MEDIA CONTROL UNIT AND THE DASHBOARD LIGHTS FLICKERED ON AND OFF BEFORE BECOMING INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO THE RESIDENCE. THE NEXT DAY THE CONTACT DROVE THE VEHICLE TO TESLA (811 S SAN FERNANDO BLVD, BURBANK, CA 91502) WHO DIAGNOSED THE FAILURE TO THE MEDIA CONTROL UNIT. THE FAILURE MILEAGE WAS 41,000.*DT THE FAILURE OF THE MEDIA CONTROL UNIT HAS OCCURRED MANY TIMES BEFORE THE CONTACT MADE THIS REPORT. THE ABOVE REPRESENTS THE LATEST OCCASION OF INCIDENT. SOME OF THE MEDIA CONTROL UNIT FAILURES OCCURRED WHILE DRIVING ON A HIGHWAY AT SPEEDS OF 65 MILES PER HOUR. WHEN CONTACT TOOK HIS VEHICLE TO TESLA, THE SERVICE CENTER STATED THAT THE MEDIA CONTROL UNIT NEEDED REPLACEMENT, BUT WANTED ESTIMATED $1,400.00 FOR THE REPLACEMENT. THE MEDIA CONTROL UNIT WAS NOT REPLACED DUE TO HIGH COST. THE MEDIA CONTROL UNIT FAILURE OCCURRED AGAIN IN EARLY JANUARY 2021, AFTER THIS REPORT WAS ORIGINALLY SUBMITTED.*DT*JB

Mileage: 41,000

MAIN PROCESSING UNIT FOR THE CAR STOPS WORKING AND DISPLAYS GO BLACK. TURN SIGNALS DO NOT AUDIBLY ANNUNCIATE. CLIMATE CONTROL TURNS OFF. LIGHTING, SECURITY AND OTHER SAFETY CONTROLS CANNOT BE CHANGED. I HAVE DATES AND TIMES AND SYMPTOMS FOR SOME OF THE FAILURES. OCCURS TYPICALLY WEEKLY, BUT CAN HAVE MULTIPLE EPISODES PER DAY. TESLA SERVICE HAS BEEN REQUESTED AND PERFORMED 4-5 TIMES. THE OEM MPU WAS REPLACED APPROXIMATELY 4 MONTHS AGO AND YET PROBLEMS PERSIST. MPU HAS FAILED WHILE PARKED, WHILE DRIVING, ON CITY STREETS AND HIGHWAYS. CAN OCCUR AT ANY TIME.

Mileage: 95,000

COMPUTER SCREEN WENT DARK SEVERAL TIMES AND AFFECTS THE TURN SIGNALS FOR THE VEHICLE MAKING IT UNSAFE TO DRIVE. THE PROBLEM HAS HAPPENED AT LEAST 5 TIMES IN THE LAST 60 DAYS. THE DARK SCREEN MAKES IT IMPOSSIBLE TO ADJUST ANY OF THE HEATING, COOLING, OR USE OF HANDS FREE DEVICES.

Mileage: 95,052

REPEATED EMMC FAILURE, REOCCURRING FAILURES AND REBOOTS OF THE MCU , SEE INVESTIGATION:EA 20-003. SINCE THERE ARE OVER 100K MILES, TESLA SUGGESTS $2700 MCU REPLACEMENT, NOT FREE EMMC REPLACEMENT AS THEY ARE DOING FOR MODELS WITH UNDER 100K MILES

Mileage: 121,000

IN JUNE 2019 I NOTICED THE CONTROL SCREEN OF MY 2013 TESLA MODEL S GOING BLANK RANDOMLY WHILE THE CAR WAS IN MOTION AND THEN RE-ACTIVATING AFTER MINUTES, HOURS OR UNTIL THE CAR SAT BEFORE BEING DRIVEN AGAIN. THIS CONTINUES AND I AM UNABLE TO ACCESS THE SCREEN TO SELECT THE BACKUP CAMERA AS THE SCREEN FREEZES AND DOES NOT ALLOW USE OF ANY FEATURES. PERIODICALLY THE SIDE VIEW MIRRORS WILL NOT EXTEND WHILE DRIVING UNTIL WE HAVE DRIVEN FOR 5 TO 30 MINUTES. I HAVE REPORTED THE SCREEN BLANKING ISSUE AND MIRRORS TO TESLA SERVICE IN SYOSSET NY AND THEY TOLD ME THAT IT IS RELATED TO MY MODEL S BEING AN OLDER MODEL WITH AN OLDER COMPUTER THAT HAS TO 'CATCH UP' TO WHAT IS BEING SELECTED ON THE SCREEN. THE SOFTWARE IT IS RUNNING IS REALLY INTENDED FOR NEWER MODELS THAT HAVE A FASTER COMPUTER. I WAS TOLD THAT SINCE THE CAR WAS NOT UNDER WARRANTY, TESLA WOULD HAVE TO CHARGE ME TO DIAGNOSE THIS PROBLEM AND WOULD PROBABLY REACH THE CONCLUSION THAT TESLA SERVICE TOLD ME. I RECENTLY READ ABOUT TESLA'S WARRANTY ADJUSTMENT PROGRAM: TOUCHSCREEN COMPONENT ' 8GB EMBEDDED MULTIMEDIACARD (EMMC) IN MEDIA CONTROL UNIT (MCU). IT APPEARS THAT WHAT IS DESCRIBED IN THIS WARRANTY ADJUSTMENT IS IDENTICAL TO THE SYMPTOMS WITH MY TESLA AS I AM UNABLE TO ACCESS THE SAFETY FEATURES, REAR CAMERA AND SIDE VIEW MIRRORS. MY CAR HAS 113,500 MILES AND THE PROGRAM ONLY COVERS CARS WITH LESS THAN 100,000 MILES. I FEEL THAT I WAS MISLED BY TESLA SERVICE AS I REPORTED THIS PROBLEM PRIOR TO THE CAR GOING OVER 100,000 MILES AND WAS ADVISED THAT THIS WAS NOT AN ISSUE COVERED UNDER WARRANTY. IT SEEMS THAT TESLA IS AVOIDING A KNOWN PROBLEM WITH OLDER MODEL S CARS SUCH AS MINE. I BELIEVE TESLA SHOULD REPLACE THE MCU UNIT OF MY MODEL S FOR NO CHARGE AS THEY KNEW THIS PROBLEM EXISTED AND MISLED ME TO THINK THAT THE ISSUES WITH MY BACKUP CAMERA AND MIRRORS WAS NOT RELATED TO ANY ISSUES WITH THE MODEL S.

Mileage: 92,000

FAILURE OF THE TOUCHSCREEN RESULTS IN LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. SCREEN ALSO COMPLETELY FREEZES AND CANNOT CONTROL CLIMATE CONTROL ELEMENTS, SOUND, ETC. WHEN BACK UP CAMERA FINALLY DOES ENGAGE, BACKUP CAMERA SCREEN IS BLACK WITH TWO WHITE LINES.

Mileage: 26,800

REPLACEMENT OF TOUCHSCREEN IN JAN 2020 DUE TO FLUID LEAKAGE AND MCU REPLACEMENT IN AUG 2020 FOR NON-RESPONSIVENESS.

Mileage: 88,000

THE PRIMARY TESLA SCREEN REGULARLY HAS INTERMITTENT SCREEN FAILURES. THIS LEADS TO ME HAVING TO RESET THE COMPUTER WHILE DRIVING A FEW TIMES BEFORE OPERATION RESUMES. THIS CAUSES THE REAR CAM, AIR CONDITIONING, NAVIGATION, AND OTHER CONSISTENTLY TO CEASE FOR A SHORT PERIOD. RECENTLY THE SCREEN HAS DEVELOPED AIR BUBBLES IN THE SCREEN AND LEAKS GOO INTO THE FLOOR (THE LEAKING FLUID).

THE CAR CAN'T RECEIVE SAFETY FIRMWARE UPDATES BECAUSE OF A FAILURE OF THE MCU. TESLA WANTS CUSTOMER TO PAY TO REPLACE.

Mileage: 77,000

I HAVE 110,000 MILES ON MY TESLA, THE SCREEN BLACKS OUT SOMETIMES. I HEAR THAT YOU MIGHT MAKE THEM DO A RECALL.

Mileage: 110,000

MY VEHICLE HAS THE ISSUE WITH THE EMMC CHIP BEING TOO SMALL TO HANDLE ALL THE LOGGING TESLA WAS DOING AND NOW IT'S STARTING TO FAIL. WHEN IT COMPLETELY FAILS I WON'T BE ABLE TO DEFOG THE WINDSHIELD, THE HEAT AND AC WON'T WORK, THE TURN SIGNALS WON'T WORK AND I WON'T BE ABLE TO CHARGE THE VEHICLE. I GOT AN EMAIL FROM TESLA SAYING MY CAR DOESN'T QUALIFY CAR THE WARRANTY ADJUSTMENT PROGRAM DUE TO MILES BUT IT'S WITHIN THE YEARS. THIS NEEDS TO BE A RECALL REGARDLESS OF MILES. TESLA DOUBLING THE AMOUNT OF LOGGING CAUSED EXCESSIVE WEAR ON THE EMMC. THE FAILURE IS A SAFETY ISSUE.

Mileage: 145,000

THE MAIN/CENTER SCREEN BLACKS OUT ON MY TESLA, WHICH IS WHERE ALL THE CAR CONTROLS AND BACK-UP CAMERA IS VIEWED. EVEN WHEN IT DOESN'T COMPLETELY BLACK OUT, THE BACK UP CAMERA DOESN'T FUNCTION AS IT JUST STAYS FROZEN A LOT OF THE TIME. OUTSIDE OF THE BACKUP CAMERA ISSUES, ALL OTHER FUNCTIONS, LIKE TURNING ON OR OFF HEADLIGHTS IS ALSO IMPACTED. AT OTHER TIMES IT SEEMS LIKE IT IMPACTS CHARGING THE CAR, WHICH CAN LEAVE ME DEAD IF I CANNOT CHARGE. OTHER FUNCTIONS HAVE ALSO BEEN IMPACTED LIKE TURNING AIR CONDITIONING AND NAVIGATION, HOWEVER NOT NECESSARILY SAFETY ISSUES. THESE ISSUES HAVE HAPPENED WHILE SITTING IN MY GARAGE TRYING TO LEAVE, CHARGING MY CAR AT A TESLA CHARGING STATION, DRIVING DOWN THE FREEWAY OR STREETS. I ESTIMATE THEY HAVE BEEN HAPPENING SINCE ABOUT 60K MILES AND HAVE PROGRESSIVELY GOTTEN WORSE.

Mileage: 60,000

I OWN A 2013 TESLA MODEL S THAT HAS LOST THE MCU AND WILL NO LONGER CHARGE. IN ADDITION, THE MCU CAUSES THE TOUCH SCREEN TO OPEN VERY SLOWLY. I HAVE COMPLAINED AND TESLA WOULD NOT REPLACE THE MCU AND NOT COMPENSATE ME FOR THE INABILITY TO CHARGE THE CAR. THE ORIGINAL COMPLAINT WAS THAT THE TOUCHSCREEN WOULD NOT COME ON AT ALL. I COULD NOT SEE ANY INFORMATION WHATSOEVER, DURING TESLA'S ATTEMPT TO FIX THE SCREEN, I LOST THE ABILITY TO CHARGE THE VEHICLE.

Mileage: 115,000

MY 2013 TESLA MODEL S HAD THE TOUCHSCREEN FAIL. THIS RESULTED IN ME HAVING TO PAY FOR A BRAND NEW SCREEN. I UNDERSTAND THERE IS AN INVESTIGATION INTO THE TOUCHSCREEN FAILURES AND I WOULD LIKE TO BE INCLUDED IN THE INVESTIGATIVE PROCESS AND RECEIVE REIMBURSEMENT

Mileage: 120,000

SCREEN FAILED WHICH RESULTED IN ALL SYSTEMS BEING UNABLE TO OPERATE. CAR WAS JUST OUT OF WARRANTY AND TESLA REQUIRED THE UNIT BE COMPLETELY REPLACED FOR

I HAVE BEEN HAVING ISSUES WITH THE INFOTAINMENT SCREEN. I TOLD TESLA THAT IT NEEDS TO BE REPLACED UNDER WARRANTY AND THE REFUSE TO DO SO, SAYING THAT THEY RUN INTERNAL DIAGNOSTICS AND IT SAYS MINE ISN'T AFFECTED. I HAVE MULTIPLE VIDEOS AND PHOTOS SHOWING THAT THEY ARE WRONG. THEY ARE TRYING TO GET OUT OF A RECALL BY DOING A WARRANTY REPLACEMENT BUT ARE ACTUALLY NOT DOING ANY REPLACEMENTS. THERE ARE INSTANCES IN WHICH MY SCREENS ONT BOOT FOR OVER AN HOUR, OR THAT IT PARTIALLY BOOTS AND HAS DISPLAY ISSUES. PLEASE FORCE THEN1 TO ISSUE A RECALL, AS THEY ARE NOT BEING FAIR AND ACTUALLY REPLACING ANY ISSUES. I HAVE ASKED THE. MULTIPLE TIMES AND THEY DO NOT AGREE WITH MY ASSESSMENT EVEN THOUGH I SEND THEM VIDEOS AND PHOTOS. THEY ARE SKIRTING THE LAW. PLEASE HELP. I HAVE AN ADDITIONAL VIDEO I CAN SEND YOU IF YOU'D LIKE.

Mileage: 78,000

NHTSA ACTION #: PE20010 MY TESLA RECENTLY HAD THE BLACK SCREEN FOLLOWING THE SYSTEM DEGREDATION THAT FALLS IN LINE WITH ME MEMORY CHIP FAILURE KNOWN IN THE MODEL S 2013-2016. I AM UNABLE TO USE MY BLINKERS, MAIN SCREEN FOR DRIVING, MY REARVIEW CAMERA FOR SAFETY DURING REVERSING, OR CONTROL MANY OF THE FUNCTIONS OF THE VEHICLE. THANKFULLY, THIS OCCURRED WHILE I'M MY DRIVEWAY AND NOT DURING A TRIP SO I WAS NOT IN DANGER OF HARMING ANYONE. I HAVE ATTACHED A PHOTO OF THE ERROR SHOWING ON MY SCREEN IN RELATION TO THIS.

Mileage: 63,820

2013 TESLA S P85 MCU WILL NOT BOOT UP AFTER OVER THE AIR SOFTWARE UPDATE BETWEEN OCTOBER 2 T O OCTOBER 9TH WHILE I WAS ON A VACATION. OTA SOFTWARE VERSION 2020.24.6.11

Mileage: 106,000

FAILURE OF EMMC INSIDE MCU (MEDIA CONTROL UNIT). MOST OF THE CAR'S CONTROLS ARE ONLY ACCESSIBLE USING THE TOUCH SCREEN AND WITHOUT HEAT, TURN-SIGNALS AND ABILITY TO CHARGE, THE VEHICLE IS BARELY DRIVEABLE.SINCE I WAS OUT OF TOWN AND IT WAS WINTER, I HAD TO GO TO A LOCAL TESLA SERVICE CENTER. ALTHOUGH EMMC IS REPLACEABLE, I WAS CHARGED FOR A REBUILT MCU (~$1200).

Mileage: 143,500

I HAVE A 2013 TESLA MODEL S AND BOTH OF MY SCREEN ORE PEELING FROM THE INSIDE AND GLUE IS LEAKING (SEE PICS). THIS HAPPENED AFTER A SOFTWARE UPDATE NOT SURE IF ITS A COINCIDENT BUT MY CAR WOULD CONTROL THE TEMP INSIDE THE CAR NOT SURE THIS IS OCCURRING ANYMORE. ANYWAY ITS ABSURD THAT SCREEN GLUE STARTS MELTING INSIDE OF A CAR WITH GLUE RESIDUE LEAKING. I HAVE NO IDEA WHERE THE GLUE IS GOING TO THE MAIN SCREEN WHICH COULD DRIP DOWN TO THE PEDALS. FROM THE CENTRAL SCREEN GLUE IS DRIPPIGN AS CAN BE SEEN IN THE PICTURE.

Mileage: 33,000

AFTER TESLA SENT A SOFTWARE UPDATE OVER THE AIR TO MY CAR ON 09/22/2020, THE MEDIA CONTROL UNIT (MCU) OF MY CAR GOT STUCK IN A CONSTANT BOOT-UP LOOP. THE SOFTWARE WAS 100% DOWNLOADED BUT COULD NOT BE INSTALLED POSSIBLY DUE TO THE FAILURE OF A HIGHLY STRESSED EMMC MEMORY. AS A RESULT, THE MCU KEPT REBOOTING BY ITSELF EVERY 2 MINUTES OR SO, WHICH CAUSED BACK-UP CAMERA, CLIMATE CONTROL ETC. UNACCESSIBLE AND PASSENGER AIRBAG DISABLED. TESLA SUGGESTED A HARD REBOOT BUT THE PROBLEM WON'T GO AWAY. I REPORT THIS MCU PROBLEM AS IT COULD BE CAUSED BY THE MANUFACTURER'S DESIGN DEFECT REGARDING OVER-LOGGING ON THE CHEAP EMBEDDED MULTI-MEDIA-CARD MEMORYE (EMMC). I BELIEVE THAT TESLA SHOULD DO RECALLS TO REMOVE THE SWORD OF DAMOCLES FOR ALL MODEL S PRODUCED BEFORE MARCH, 2018.

Mileage: 152,155

THE MAIN SCREEN THAT CONTROLS EVERYTHING HAS A MASSIVE ISSUE. IT CONTROLS ALL THE FUNCTIONS IN THE CAR, LIKE THE REAR BACK UP CAMERA, ABILITY TO CONTROL AC, ETC. THE SCREEN IS PEELING FROM THE INSIDE, AND MANY PEOPLE HAVE REPORTED THIS ON THE TESLA FORUMS. TESLA WANTS TO CHARGE ME AT LEAST $2500 TO FIX THE PROBLEM, AND I KNOW THIS IS AFFECTING MANY CARS.

Mileage: 41,000

CENTRAL TOUCHSCREEN FAILED MULTIPLE TIMES DURING ROAD TRIP. FAILURES HAPPENED WHILE CHARGING AND STATIONARY, AND WHILE DRIVING. LOSE ACCESS TO VEHICLE SAFETY AND OTHER CONTROLS (HEADLIGHTS, HVAC, NAVIGATION, SUNROOF, ETC.). REPORTED TO TESLA PRIOR TO WARRANTY EXPIRATION AND WAS TOLD IT IS "NORMAL" BEHAVIOR. NOW THAT MY WARRANTY HAS EXPIRED, TESLA HAS DIAGNOSED FAILURE OF MEMORY CHIP AND IS CHARGING ME OUT OF WARRANTY TO REPLACE COMPUTER DAUGHTERBOARD.

Mileage: 109,000

OVER THE LAST 6 MONTHS, MY 2013 TESLA MODEL S BEGAN EXPERIENCING LONG BOOT TIMES, FREQUENT SPONTANEOUSLY REBOOTING, LOSS OF MOBILE CONNECTION AND PROBLEMS WITH THE NAVIGATION SYSTEM. LAST SATURDAY THE CAR BEGAN TO REBOOT CONSTANTLY AND WAS INCAPACITATED ON THE ROAD, REQUIRING A FLAT BED TRUCK ($250). TESLA SERVICE TELLS ME THE ONLY WAY TO MAKE THE CAR FUNCTIONAL AGAIN IS TO PAY OVER $1300 ON A NEW MCU. AS A SOFTWARE DEVELOPER, THIS FEELS SOMETHING TESLA CAUSED THROUGH OVERUSE OF THEIR MEMORY STORAGE SYSTEM AND/OR A PROGRAM BUG ASSOCIATED WITH SAVED NAVIGATION LOCATIONS.

Mileage: 124,600

I OWN A TESLA MODEL S AND I REPORTING ISSUES WITH MY TOUCH SCREEN MCUS. IT HAS COMPLETELY FAILED AFTER 7,000 MILES. PRESENTLY I HAVE ABSOLUTELY NO CONTROL OF MY HEATING,, AIR CONDITIONING, FAN, SAFETY CAMERAS, GARAGE DOOR OPENER, OR ELECTRONIC CONTROLS ON ANY TOUGH SCREEN PORTIONS OF THE CAR. THIS IS A HUGE PUBLIC SAFETY CONCERN THAT IMPACTS ME AND THE PUBLIC AS WELL. I LIVE IN A MOUNTAINSIDE AREA AND WE DEPEND ON THE BACK UP CAMERA TO AVOID ACCIDENTS AS OUR GARAGE BACKS UP INTO A VERY NARROW LANE. AND I CAN NOT SEE THE CHILDREN AND ANIMALS THAT ARE IN BACK OF MY CAR WHEN I EXIT MY GARAGE. NOR CAN I USE ANY OF THE GPS FEATURES FOR GUIDANCE AS WELL. THE TOUCH SCREEN HAS COMPLETE FAILURE IN THE MCU UNIT. I CONTACTED TELSA RE THIS ISSUE AND INFORMED THEM THAT THIS IS A LIABILITY TO ME AND THE BRAND BASED ON THE HUGE SAFETY ISSUES THIS PRESENTS. I TOLD THEM I WAS GLAD THAT THE CALL WAS BEING RECORDED AS I DID WANT THIS ISSUE TO BE UNREPORTED. AND I INFORMED TESLA THAT THIS PROBLEM IS EXIGENT AS WE LIVE IN SOUTHEN CALIFORNIA AND THE TEMPERATE IS NOW OVER 120 DEGREES. THIS COULD CAUSE HEAT STROKE AND ALSO KILL OUR ANIMALS AS WELL. TESLA REPLIED THAT THIS MY MY PROBLEM AND NOT THEIRS. SOME OWNERS BELIEVE THAT IT IS A PROBLEM WITH THE EMBEDDED MULTI-MEDIA-CARD MEMORY (EMMC) IN THE MCU AND THAT IT IS BEING OVERWRITTEN TO THE POINT OF FAILURE. II KNOW NOW THAT IS A RECOGNIZED DEFECT KNOWN AS THE 'EMMC FAILURE' PROBLEM. I UNDERSTAND THAT TESLA NOW HAS INTRODUCED A NEW MCU IN 2018 THAT DOESN'T HAVE THE SAME PROBLEM, BUT OWNERS OF OLDER VEHICLES ARE STILL EXPERIENCING THE PROBLEM IN HAVING TO REPLACE THE UNIT OUT OF WARRANTY, DESPITE SEEING TESLA'S MISTAKE AS THE SOURCE OF THE PROBLEM INSTEAD OF A NORMAL ISSUE THAT OCCURS OVER TIME. I NEED RESOURCES AND REMEDIES TO CORRECT THIS MANUFACTURE INDUCED MALAISE.

IN EARLY JUNE 2019, THE TOUCHSCREEN IN MY 2013 MODEL S P95+ STARTED TO MALFUNCTION. IT WAS UNRESPONSIVE, GOES BLACK ETC. THEN ONE DAY, A GOOEY SUBSTANCE STARTED TO LEAK FROM INSIDE AND ONTO THE CENTER CONSOLE OF THE VEHICLE. I TOOK IT TO THE DANIA BEACH, FLORIDA DEALERSHIP. I WAS INFORMED THAT THE DISPLAY ADHESIVE WAS LEAKING DUE TO HEAT. THEY REPLACED THE ENTIRE MCU UNIT AT A COST OF $1,200. THIS IS APPARENTLY A KNOWN ISSUE RELATED TO THE SCREEN. LESS THAN A YEAR LATER, THIS PAST 08/31/2020, THE SAME THING STARTED TO HAPPEN TO THE MAIN INSTRUMENT PANEL. BOTH OF THESE ISSUES ARE APPARENTLY KNOWN PROBLEMS AND RENDER THE CAR UNSAFE TO DRIVE.

Mileage: 35,735

THE MAIN TOUCH SCREEN FAILED WITH LIKELY EMMC FAILURE RESULTING IN NO NAVIGATION, NO BACKUP CAMERA, NO TURN SIGNALS OR SOUND, NO AIR OR DEFROSTERS AND NO WAY TO CONTROL HEADLIGHTS OR OTHER SAFETY FEATURES. FAILURE OCCURRED AT HIGHWAY SPEEDS.

Mileage: 161,087

MY TESLA HAS THE WELL KNOW 'BLACK SCREEN OF DEATH' DUE TO EMMC FAILURE. WITHOUT THIS, MOST FUNCTIONS OF THE VEHICLE DO NOT WORK. THIS INCLUDES SUSPENSION ADJUSTMENTS, AC/HEAT, BACKUP CAMERA, RADIO, NAVIGATION, ETC. TESLA HAS BEEN A NIGHTMARE TO GET A LIVE PERSON ON THE PHONE, UNLESS IT'S FOR NEW CAR SALES. THEY SCHEDULED AN APPOINTMENT FOR US BUT IT'S 3 WEEKS AWAY AND WE CANNOT WAIT THAT LONG TO HAVE THE CAR MOBILE AGAIN. I WILL LIKELY TAKE THE EMMC OUT MYSELF, MAIL IT TO SOMEONE FOR REPLACEMENT, AND PAY ABOUT 700.00.

Mileage: 75,000

MCU DIED.

THE DISPLAY SCREEN, WHICH ALLOWS YOU TO CONTROL THE ENTIRE VEHICLE, FAILS OVER TIME. IT IS A BIG PROBLEM SINCE THE CAR HAS NO BUTTONS AND EVERYTHING MUST BE DONE ON THE SCREEN. THE PROBLEM IS THIS ONE, AS MANY OTHER TESLA OWNERS HAVE HAD. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MODEL-S-BLACK-HORIZONTAL-LINE-IN-MCU-SCREEN.193133/ THIS APPEARED ALL OF A SUDDEN, AND EVENTUALLY THE SCREEN WILL COMPLETELY FAIL MAKING THE CAR NOT USABLE.

Mileage: 40,000

SCREEN WENT COMPLETELY BLACK AND HAD TO PAY TO HAVE IT REPLACED. WAS TOLD THAT THERE WAS NO FIX FOR IT.

Mileage: 100,000

MCU 1 FAILED. DISPLAY SCREEN DEAD. NO CONTROLS FOR CLIMATE, BACKUP CAMERA, AUDIO SYSTEM, NAVIGATION, ETC

Mileage: 130,000

THE MCU ON THESE CARS ARE A KNOWN ISSUE FOR ALL TESLA'S WITH MCU VERSION 1. THE MCU IS AN INTEGRAL PART OF OPERATION, DRIVING ALL NECESSARY CHANGES ON THE CAR SUCH AS: ADJUSTING DRIVING LIGHTS, ADJUSTING TRACTION CONTROL SETTINGS, ACCESSING THE SAFETY & SECURITY FEATURES (REQUIRED FOR SAFELY JACKING THE CAR, ETC) AS WELL AS PLACING THE CAR IN TOW MODE TO SAFETY TOW THE CAR. THE MCU IS ALSO THE MAIN DRIVING COMPUTER FOR THE SECONDARY DISPLAY WHICH SHOWS DRIVING SPEED. FOLLOWING AN ISSUE WITH MY MCU, THE CAR WAS NOT ABLE TO BE PROPERLY DRIVEN AND WAS NOT ABLE TO ACCESS THE TESLA NETWORK TO RECEIVE SOFTWARE UPDATES, THE NAVIGATION AND MAPS DID NOT WORK AND THE RADIO WAS DISABLED. THE CLIMATE CONTROL WAS ALSO NON-FUNCTIONAL DUE TO THE FAILURE.

Mileage: 63,000

THE MAIN SCREEN IN OUR 2013 TESLA MODEL S STARTED REQUIRING REGULAR REBOOTS JUST TO RUN. THEN IT DIED COMPLETELY, LEAVING US WITHOUT ACCESS TO HVAC CONTROLS (THEY WERE STUCK ON THE LAST SETTING WHICH DID NOT ALLOW FOR DEFROST/DEFOG FOR THE WINDSHIELD OR REAR WINDOW). WE ALSO DID NOT HAVE FUNCTIONING TURN SIGNALS, HAZARDS OR A BACKUP CAMERA, AND CHARGING WAS LIMITED TO A RIDICULOUSLY SLOW RATE (THE CAR WAS IN "LIMP MODE" PER OUR TECHNICIAN). WE WERE FORCED TO REPLACE THE MAIN COMPUTER (MCU1). WE WERE GIVEN A CHOICE OF ANOTHER MCU1 (WHICH WE WERE TOLD MAY HAVE THE SAME PROBLEM EVENTUALLY) OR AN MCU2 WHICH WOULD NOT. WE CHOSE THE MCU2.

Mileage: 138,782

CENTER CONSOLE (MCU) FAILED AFTER UPDATING SOFTWARE. BLACK SCREEN. UNABLE TO USE, CANNOT CHARGE. CANNOT CONTROL ANYTHING. THIS SEEMS EXTREMELY DANGEROUS , AS ALL THE VEHICLE CONTROLS ARE THROUGH THE CENTER CONSOLE. HAD TO GET IT TOWED TO TESLA SERVICE. TESLA SAID IT WAS INFAMOUS EMMC FAILURE AND HAD TO REPLACE THE MCU OUT OF POCKET, TOTALING $2,738.67. THEY REPLACED IT WITH THE SAME EXACT VERSION, BASICALLY SAYING ITS A KNOWN ISSUE AND THAT THIS WILL FAIL AGAIN EVENTUALLY. THIS ALSO ENCOURAGES PEOPLE *NOT* TO UPDATE THEIR SOFTWARE ANYMORE, AS ANY WRITES TO THAT EMMC MODULE IS JUST ONE STEP CLOSER TO FAILURE AGAIN.

Mileage: 155,827

MAIN SCREEN MALFUNCTION. TURNED COMPLETELY BLACK. TURN SIGNALS NO LONGER WORK AND CAR WILL NOT CHARGE. BACKUP CAMERA NOT USABLE. CAR IS UNDRIVABLE DUE TO SAFETY ISSUES. I'VE BEEN WAITING FOR A REPLACEMENT UNIT OVER A MONTH ALREADY.

Mileage: 150,000

THE CENTER DISPLAY IS BLANK AND UNAVAILABLE, WHICH DISABLES MANY VEHICLE FEATURES INCLUDING THE BACKUP CAMERA SYSTEM, AIR SUSPENSION CONTROL, AND HVAC. THE CENTER DISPLAY WAS WORKING NORMALLY ON AUGUST 1ST, 2020. IT SEEMS TO HAVE FAILED OVERNIGHT, BECAUSE IT HAS NOT WORKED SINCE AUGUST 2ND.

Mileage: 86,700

I HAVE THE MCU1, THE DASH SCREEN IN THE CENTER. OFTEN THE MCU IS DEAD AND THE CAN'T BE DRIVEN. SOMETIMES IT GOES OUT WHILE I'M DRIVING MAKING NOT SAFE TO DRIVE. THE CAR IS OUT OF WARRANTY, BUT THE MCU IS WHAT CONTROLS EVERYTHING IN THE CAR. HAD IT REPLACED UNDER WARRANTY BUT STILL HAVE THE SAME PROBLEMS. MCU CONTROLS THE AC/HEATING, BACK UP CAMERA, LIGHTS, TURN SIGNALS, NAVIGATION, MUSIC, SUSPENSION AND VSC, SUNROOF, ETC... THIS HAPPENS WHEN DRIVING ON THE HIGHWAY, STREET OR WHEN PARKED

Mileage: 80,000

MCU-1 DIED, AS IN TOUCH SCREEN DID NOT WORK, THEREFORE MOST OF THE CAR DOES NOT WORK. IT DIED OVERNIGHT, GOT IN THE CAR THE NEXT MORNING AND THE CAR WAS OFF, COULD NOT TURN IT ON

Mileage: 115,000

SAME ISSUE AS OTHER OPEN COMPLAINTS WITH EMMC DEVICE FAILING CAUSING BLACK SCREEN, NO REAR VIEW CAMERA, NO ABILITY TO CHARGE THE CAR, TURN SIGNALS INOPERABLE, ETC.. BASED ON THE KNOWN SOFTWARE BUG IN THIS SYSTEM IT IS REASONABLE TO CONCLUDE THAT ALL MODELS WITH THIS VERSION OF MCU/EMMC SOFTWARE WILL EVENTUALLY FAIL. SEE CURRENT NHTSA ACTION NUMBER : PE20010

Mileage: 70,000

VEHICLE COMPLETELY STATIONARY. CENTER CONSOLE (MCU) UNIT FAILURE DUE TO THE EMMC STORAGE FILLING DUE TO EXCESSIVE LOG DATA. WELL-KNOWN AND DOCUMENTED ISSUE WITH THESE CARS. CAUSES A/C CONTROL, MEDIA, MEDIA CONTROLS, NAVIGATION, LIGHTING CONTROL, AND AUDIBLE TURN SIGNAL FUNCTIONS TO NO LONGER WORK.

Mileage: 38,500

MY ECU HAS DIED. THE MAIN CONTROL SCREEN DOES NOT WORK AT ALL, DOES NOT COME ON AND FUNCTIONALITY IS UNUSABLE. I HAVE REBOOTED THE SYSTEM SEVERAL TIMES WHICH DOES NOT WORK. HAPPENS DURING INITIAL START UP AND WHILE DRIVING. I HAVE NOW TAKEN MY CAR INTO THE SERVICE CENTER TO HAVE IT REPLACED. MY UNDERSTANDING IS THAT IT IS A CHRONIC PROBLEM BUT, OF COURSE, I AM OUT OF WARRANTY AND HAVE BEEN QUOTED $1500 TO REPLACE.

Mileage: 64,500

HI I BEEN HAVING ISSUES WITH THE TESLA MAIN TOUCH SCREEN CONTROL , MCU . THE SCREEN WAS RECENTLY OFFLINE LIMITING THE VEHICLE TO DRIVE NOT CONTROL AND 12V IT LET AND SIGNALS DOES NOT WORK I'LL TAKE IT TO SERVICE CENTER THEY WERE ABLE TO RESTORE IT . BUT IF NOT I WILL NEED TO PAY FROM $1500 /2500 TO GET A REPLACEMENT THAT'S NOT FAIR BECAUSE THAT MCU WAS REPLACE BY WARRANTY LESS THEN 3 YEARS AGO . PREVIOUS SCREEN HAVES MEMORY ISSUES AND BUBBLES ON SCREEN . REBOOTING ISSUES WAS HAPPENING WHEN DRIVING THE CAR , ONE DAY PARK CAR ON GARAGE NEXT DAY CONTROL SCREEN DOES NOT POWER ON NOT EVEN POSIBLE TO REBOOT WITH THE INSTRUCTIONS. IT THIS CAN BE A RECALL WILL HELP A LOT OF COMSUMERS I HEAR LOT PEOPLE ARE DEALING WITH THIS ISSUE

Mileage: 107,000

MY VEHICLE HAS BEEN EXHIBITING THE SYMPTOMS OF MCU EMMC FAILURE KNOWN TO BE A PROBLEM WITH EARLY MODEL S PRODUCTION MODELS. IN PARTICULAR I HAVE NOTICED SLOW START UP TIMES OF THE CENTER CONSOLE MEDIA AND OCCASIONAL INABILITY TO USE THE TOUCH SCREEN DISPLAY UNTIL IT IS MANUALLY RESTARTED BY PRESSING BOTH CONTROL DIALS ON THE STEERING WHEEL. WHEN THE DISPLAY IS UNRESPONSIVE I CAN ALSO SEE THAT THE CELLULAR CONNECTIVITY ICON INDICATES NO SIGNAL DESPITE BEING IN AREAS OF FULL COVERAGE. THE ABOVE SYMPTOMS HAPPEN WHILE STATIONARY AND IN MOTION. ON TWO OCCASIONS THE CENTER CONSOLE REMAINED BLACK FOR SO LONG THAT I WAS UNABLE TO USE THE VEHICLE. IT ULTIMATELY RESTARTED SUCCESSFULLY BUT CONTINUED TO HAVE THE ABOVE PROBLEMS. I BEGAN TO NOTICE THESE PROBLEMS AROUND MARCH OF THIS YEAR (2020) AND THEY CONTINUE TO THE PRESENT.

Mileage: 50,000

VEHICLE WAS STATIONARY FOR A FEW DAYS IN MY GARAGE. WHEN I TURNED IT ON, THE TOUCHSCREEN WAS BLACK AND TESLA HAS TOLD ME THAT THE MCU UNITS NEEDS TO BE REPLACED. DURING MY CALL WITH THE TECHNICIAN, HE EXPLAINED THAT THE NEW SOFTWARE THAT WERE SENT CAUSED SOME OF THE UNITS TO GO BAD. I THINK IT'S OUTRAGEOUS THAT THEY WANT ME TO PAY $1,500 TO FIX SOMETHING THAT WAS CAUSED BY AN INTERNAL UPDATE.

Mileage: 121,000

WHILE ARKED IN MY GARAGE MORNING THE CENTER SCREEN DIDNT TURNED ON THE MEDIA CONTROL UNIT KNOW AS MCU WHICH IS THE CENTER SCREEN FAILED AND THE CAR WASNT ABLE TO CHARGE, TURN ON A/C AND MANY OTHER FUNCTIONS OF THE CAR WHERE DISABLED IT IS A VERY ESCENCIAL PART OF THE VEHICLE IF IT FAILS VEHICLE WOULD NOT BE DRIVABLE AT ALL AFTER BATTERY IS DEPLETED

Mileage: 209,000

THE MCU IS FREEZING DAILY AND SOMETIMES THE SPEEDOMETER FREEZES. THE MCU IS NOT RESPONSIVE UNTIL YOU RESET THE SYSTEM.

Mileage: 28,500

MCU FAILURE. ONE YEAR AGO, MY MCU SCREEN WENT BLACK. IT WAS REBOOTED AND WAS TOLD THAT IF THE MCU HAD NEEDED REPLACEMENT, IT WOULD COST 4,000.00. NOW ONE YEAR LATER, IT HAS FAILED COMPLETELY AND NEEDS REPLACEMENT. THEY TELL ME THE COST WILL BE $2,000.00. WHEN I ASKED WHY THE PRICE DIFFERENCE, THEY INFORMED ME THAT THEY HAD BEEN ABLE TO INCREASE THEIR ORDERS SO THE PRICE HAS COME DOWN. I HAVE COME TO LEARN THAT NUMEROUS TESLA OWNERS ARE EXPERIENCING THE MCU FAILURE. MY PURPOSE OF THIS IS FOR YOU TO INVESTIGATE WHETHER OR NOT IT IS A DESIGN DEFECT. THE FIRST TIME THE SCREEN WENT BLACK, IT WAS IN MOTION ON THE FREEWAY IN MOTION. THIS MOST RECENT TIME, IT WAS STATIONARY IN MY GARAGE.

Mileage: 69,000

WHILE IN EITHER FUNCTION OF STATIONARY AT TRAFFIC LIGHT, PARKED AT WORK OR HOME, AND WHILE IN MOTION DRIVING ON A ROAD TRIP. THE TOUCHSCREEN BLANKS OUT, FREEZES AND LOCKS OUT THE TOUCH SENSITIVE FUNCTIONS, THEN IN TURN ELIMINATES CLIMATE CONTROL. GPS MAPPING, BACK UP CAMERA, AND THE NEWEST ONE IS PIXELATING SECTIONS OF THE SCREEN LIKE A CABLE CONNECTION ISSUE... I REALLY DON'T KNOW ANYMORE. THE LOCAL SERVICE CENTER IS RESISTANT TO ADDRESS THESE ISSUES.. BUT THEY WERE OVERLY EXCITED TO PITCH SELLING ME THE UPGRADES SCREEN AND COMPUTER FOR $2500 ..THEN BOASTED THAT IT LOADS FASTER LIKE YOUR CELL PHONE. THEY CONTINUED WITH SAYING I WOULD HAVE 4G OR 4G LTE ..WHEN I UPGRADE. OF COURSE I REPLIED.. HOW ABOUT TESLA JUST MAKING THE SYSTEM THE CAR WAS BUILT WITH JUST WORK PROPERLY. I DONT LIKE BEING STRANDED AND WITH NO AC OPERATIONS UNTIL HARD RESTART/REBOOTING THE COMPUTERS THROUGH THE STEERING WHEEL SCROLL KNOBS AS A LAST HOPE.

Mileage: 80,487

SCREEN OCCASIONALLY GOES BLACK EITHER WHEN STATIONARY OR DRIVING. AT THE MOMENT I CAN 'RESET' THE CAR AND GET THE INSTRUMENTS BACK, BUT RESEARCH TELLS ME THAT THIS WILL ONLY GET WORSE. THIS IS A KNOWN PROBLEM (A MEMORY CHIP FAILS THROUGH WEAR OVER TIME). WHEN IT DOES FAIL IT IS A SAFETY ISSUE AS REAR LIGHTS CAN FAIL AND ALL INDICATORS (INCLUDING SPEED) DISAPPEAR.

Mileage: 69,000

WHEN TRYING TO START MY TESLA, I NOTICED THE LARGE TOUCH SCREEN WAS UNRESPONSIVE, AND I COULDN'T ENTER MY PIN CODE TO UNBLOCK CHANGING MY CAR GEARS, MY CAR GOT STUCK ON THE PARKING GEAR ON MY DRIVEWAY. WHEN SPEAKING WITH TESLA ROADSIDE ASSISTANCE, I WAS INSTRUCTED TO PERFORM A RESET PROCEDURE, AFTER WHICH THE LARGE SCREEN WENT DARK. AS REQUESTED BY TESLA ROADSIDE ASSISTANCE, I TOWED MY CAR TO THE NEAREST TESLA SERVICE CENTER, WHERE AFTER DIAGNOSIS I WAS TOLD MY CAR MCU HAD REACHED END OF LIFE, AND I WOULD HAVE TO REPLACE THE MCU AT MY EXPENSE ($1419.07), BUT NO CLEAR EXPLANATION ON WHAT CAUSED THE MCU TO SUDDENLY STOP WORKING. AFTER INSISTING ON GETTING AN EXPLANATION AND RESEARCHING/SHOWING AN ARTICLE ABOUT AN ONGOING NHTSA PROBE ON SOME MEMORY ISSUES(HTTPS://WWW.REUTERS.COM/ARTICLE/US-TESLA-SAFETY/U-S-PROBES-TOUCHSCREEN-FAILURES-IN-TESLA-MODEL-S-CARS-IDUSKBN23V1VG), TESLA CONFIRMED THAT THE NEW UNIT WOULD HAVE A NEWER REVISION, BUT THAT I'D STILL HAVE TO PAIR FOR THE SERVICE AND PARTS.

Mileage: 110,400

JUST HAD AN MCU -1 FAILURE CAUSING MY CAR TO BRICK. IS NOW UNDRIVABLE. CAR WAS IN MOTION IN CITY STREETS WHEN THE SCREEN FAILED.

Mileage: 125,000

MY MCU1 (CENTER SCREEN) HAS DIED ONCE AND HAS BEEN REPLACED. IT IS STARTING TO FAIL AGAIN AS THE NAVIGATION IS STARTING TO BE NONRESPONSIVE, BLUE PERIODICALLY WORKS, AND NONRESPONSIVE TOUCH FUNCTIONS. THERE IS A DESIGN FAILURE WHERE THE CENTER SCREEN DIES AFTER A PERIOD OF TIME. THIS CONTROLS YOUR AC, RADIO, CHARGING, NAVIGATION, TURN SIGNAL AUDIO, ETC... IT IS A VERY COMMON PROBLEM AND AFFECTS ALL VEHICLES FROM 2012 TO 2018. VEHICLE DOES NOT NEED TO BE IN MOTION.

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT FAILED TO FUNCTION AS DESIGNED. ADDITIONALLY, THE VEHICLE FAILED TO ACHIEVE THE ESTIMATED 210 MILES PER CHARGE INSTEAD ONLY ACHIEVING 120 MILES. THE VEHICLE WAS TAKEN TO TESLA (4361 GRANITE DRIVE, ROCKLIN, CA 95677, 916-652-7740), WHERE THE MEDIA CONTROL UNIT WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE IN REPLACING THE BATTERY. THE FAILURE MILEAGE WAS 95,000. INVALID VIN. *LN*DT*AS

Mileage: 95,000

OUR TESLA MODEL S 2013 WAS PURCHASED IN AUGUST OF 2013, 7YEARS AGO. THE CAR WAS ABLE TO COVER OVER 200 MILES WITH A FULL CHARGE. STARTING JUNE 2019, THE BRAKES STARTED TO SHAKE DURING BRAKING AND THE TRAVELED MILES DECREASED DRASTICALLY AFTER SUDDEN LOSS OF RANGE WITH 2019.16.X SOFTWARE UPDATE THAT THROTTLES BATTERIES. UNDER THE SAME CONDITIONS TRAVELING THE SAME ROUTE BY THE SAME PERSON. NOW, THE FULL CHARGE OF CAR LASTS APPROXIMATELY 100 MILES TRAVELED. TOTAL SUPER CHARGED BATTERY MILES DO NOT GO BEYOND 150 MILES EVEN AFTER WAITING MORE THAN 2 HRS. USING 220 AMPFOR 7 HRS, THE FULL BATTERY CHARGE GOES UP TO 160 MILES BUT EVEN THEN THE ODOMETER TRAVEL COVERED IS LESS THE 110 MILES UNDER SIMILAR CONDITIONS OF THE ORIGINAL 200 MILES TRAVELED. WE HAVE PAID FOR UNLIMITED USE OF SUPERCHARGER BUT WE ARE TOLD BY TESLA NOT TO USE SUPERCHARGER BECAUSE IT IS BAD FOR THE BATTERY. THAT IS TRUE. WE GET A LITTLE BETTER RESULTS BY USING OUR OWN 40 AMP, 220 VOLT CHARGER BUT THE CAR BATTERY LASTS LESS THAN 60% OF THE ORIGINALBATTERY UNDER IDENTICAL DRIVING CONDITIONS WITH SUPERCHARGER IT COVERS LESS THAN 50%. WE HAVE TAKEN THE CAR TO TESLA SERVICE CENTER IN ROCKLIN BUT THE TECHNICIANS HAVE SAID: "WE RAN TEST AND BATTERY IS NORMAL". WE NEED HELP UNDER STAND WHAT "NORMAL" MEANS. THIS CAR IS NOT NORMAL GOOD FOR COMMUTING TO WORK NOW. 1) CHARGING AT MUCH LOWER AMPS AND AVOIDING SUPERCHARGERS. THIS TOOK AWAY THE $2,500 PURCHASE OPTION AND FREEDOM OF BEING ABLE TO TRAVEL WITHOUT RANGE ANXIETY. 2) REPLACEMENT OF THE $2,500 MCU BY TESLA TECHNICIANS DID NOTHING BUT MORE MONEY INTO TESLA POCKETS. 3) BEGGING TO PURCHASE A NEW BATTERY, EVEN THOUGH UNDER WARRANTY OF 8 YEAR EXTENDED FROM 125K TO 150K MILE WARRANTY FOR PRIOR TO 2015 TESLA MODEL S VEHICLES IS UNABLE TO BE DONE. VERY SIMILAR TO THE APPLE IPHONE BATTERY THROTTLE LAWSUIT. *LN *TR

Mileage: 95,000

THE EMMC IS FAILING AND CAUSING THE COMPUTER SYSTEMS TO ACT ODD. I'VE REPORTED IT FOR THE FAILING MAIN SCREEN AND IT TURNING OFF FOR OVER 36 HOURS BUT YESTERDAY THE SPEEDOMETER SCREEN WENT BLANK AND WOULDN'T COME ON FOR A AN EXTENDED PERIOD OF TIME. THE CAR WOULDN'T START AT FIRST, AND WHEN IT DID, THERE WAS NO SPEEDOMETER (!), NO ODOMETER, NO BATTERY LEVEL READ OUT, NO GEAR INDICATOR, NO HEADLIGHTS, NOR ANY OTHER FUNCTION OF THE INSTRUMENT PANEL. THE VEHICLE WAS STATIONARY WHEN IT FAILED. IT FLASHED ON FOR A SECOND, WHICH ALLOWED LIGHTS TO COME ON AND GO IN DRIVE, BUT IT IMMEDIATELY TURNED BACK OFF LEAVING THE CAR WITHOUT ANY SPEEDOMETER OR OTHER ITEMS LISTED ABOVE. THIS WAS IN A NEIGHBORHOOD.

Mileage: 124,187

THE CENTER CONTROL TOUCH SCREEN HAS BEEN REPLACED 3 TIMES SINCE RECEIVING THE CAR IN EARLY 2013. THERE ARE NO MANUAL CONTROLS FOR MOST OF THE CARS FUNCTIONS WHEN THIS HAPPENS AND LOSING CONTROL TO A/C, DEFROSTER AND SOMETIMES TURN SIGNALS IS DANGEROUS. THE MANUFACTURER NEEDS TO RECTIFY THIS MANUFACTURING DEFECT THAT CAUSES MULTIPLE FAILURES. THIS FAILURE HAPPENS AS YOU START UP THE VEHICLE.

Mileage: 77,638

MCU FAILURE CONSISTENT WITH OTHER EARLY MODEL TESLA MODEL S. THE MAIN COMPUTER SCREEN IS DARK/BLANK AND MOST FUNCTIONS ARE NOT OPERABLE, SUCH AS NAVIGATION, LIGHTING CONTROLS, DIRECTIONALS, AUDIO AND HANDS-FREE PHONE, SUNROOF, CLIMATE CONTROL, SUSPENSION CONTROLS, ... THE FAILURE OCCURS ALMOST WITHOUT WARNING. THIS IS THE 2ND FAILURE AND THIS EVENT OCCURRED WHILE THE VEHICLE WAS DRIVING AT HIGHWAY SPEED

Mileage: 85,000

THE MCU1 INFOSCREEN FAILED ON JUNE 4, 2020, WHILE THE CAR WAS STATIONARY IN MY GARAGE, IT ONLY HAS 43,750 MILES.. IT HAS NOW NOT BEEN SAFELY DRIVEABLE FOR 5 WEEKS WAITING FOR REPAIR AND TESLA CAN'T TELL ME WHEN A REPLACEMENT PART WILL BE AVAILABLE AND THE REPAIR WILL BE COMPLETED.

Mileage: 43,750

TOUCHSCREEN WENT OUT. ACCORDING TO THEIR SYSTEM THIS IS STILL A 'DRIVEABLE' CAR AND NEEDS TO BE BROUGHT TO THEM. THE BLINKERS AND HEADLIGHTS ARE CONTROLLED THROUGH THIS AS ARE MANY OTHER FEATURES.

Mileage: 125,000

COMPUTER DISPLAY MALFUNCTIONING HAS TO BE TURNED OFF AND ON. THIS IS DANGEROUS WHILE DRIVING. I HAVE VIDEO OF SCREEN BUT CANNOT UPLOAD THAT TYPE OF FILE. *TR

Mileage: 83,000

MEDIA CONTROL UNIT APPEARS TO BE FAILING. THE SYSTEM IS SLOW TO BOOT, THE MEDIA FUNCTIONALITY IS OFF-LINE, THE VEHICLE DOES NOT RESPOND TO DRIVER INPUT WITH RESPECT TO INPUT ON THE MAIN TOUCHSCREEN. THE MCU CONTROLS SEVERAL CRITICAL VEHICLE FUNCTIONS. *TR

Mileage: 106,000

TOUCHSCREEN STOPPED WORKING MULTIPLE TIMES OVER SEVERAL WEEKS, WHEN STARTING CAR OR WHEN DRIVING, AND HAD TO BE REBOOTED. THEN NAVIGATION FUNCTION STOPPED WORKING COMPLETELY. I HAVE SEEN REPORTS FROM OTHER OWNERS INDICATING THAT THE SCREENS FLASH MEMORY DEVICES HAVE FAILED OVER TIME. *TR

Mileage: 49,000

MY MAIN LARGE SCREEN, WHILE MOVING IN REVERSE, SHOWS THE IMAGE FROM THE BACK UP CAMERA...IT WILL SUDDENLY AND RANDOMLY SHUT OFF AND ALMOST LIKE RESET OR SOMETHING LIKE THAT AND I WILL HAVE TO SLAM ON MY BRAKES AND WAIT TO SEE WHATS HAPPENING

Mileage: 104,000

2013 MODEL S 40. MCU FAILED DUE TO MEMORY CARD FAILURE IN DECEMBER 2018. CAR WOULD NOT DRIVE. HAD TO BE TOWED. CAR LOWERED WINDOWS BY ITSELF AND COULD NOT BE CLOSED. DRAINED BATTERY. CAR COULD NOT BE OPENED. CHARGED $2100 TO REPLACE MCU OUT OF WARRANTY. MCU ALSO FAILED ON MY 2015 MODEL S 70D [XXX] IN 2019. REPLACED EMMC CHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 84,571

THE MCU IS THE MAIN CONTROL FOR EVERYTHING IN THIS CAR. IT'S NOT ACTING AS IT SHOULD, SLOW OR BLACKS THE SCREEN SOME TIMES AND HAS TO BE REBOOTED AGAIN.

VEHICLE MCU DOES NOT HAVE ENOUGH STORAGE CAPABILITY THIS CAUSING IT TO FAIL AND NEED REPLACEMENT MULTIPLE TIMES THROUGH THE LIFE OF THE VEHICLE. THIS IS A KNOWN DEFECT IN THE VEHICLE AND FAILS AT RANDOM TIMES MAKING THE VEHICLE INOPERABLE.

Mileage: 55,000

A KNOWN MCU FAILURE, DUE TO A MANUFACTURING ERROR ON THE PART OF THE CAR COMPANY, REQUIRES MULTIPLE REPLACEMENTS OF THE MAIN ELECTRICAL CONTROL. THE FAILURE OF THIS PART RENDERS THE CAR INOPERABLE. *TR

THE MEDIA CONTROL UNIT (MCU) HAS FAILED ON MY VEHICLE OVER A MONTH AGO. I AM STILL WAITING FOR THE TESLA SERVICE CENTER TO NOTIFY THEY HAVE A REPLACEMENT FOR ME. TILL THEN, THE REPRESENTATIVE SAID THE VEHICLE IS STILL SAFE TO DRIVE. FAILURE OF THE MCU MEANS I AM UNABLE TO CONTROL MOST OF THE VEHICLES FUNCTIONS. MOST NOTABLY, I CANNOT RAISE THE VEHICLES SUSPENSION, TURN ON THE AIR CONDITIONING, OR VIEW THE REAR VIEW CAMERA. OTHERS THINGS AFFECTED ARE OPENING THE SUNROOF, LISTENING THE THE RADIO OR MUSIC AT ALL, USE GPS, CONNECT MY PHONE TO THE VEHICLES BLUETOOTH, CONNECT TO MY PHONE VIA TESLA APP, THE ODOMETER READING ISN'T VISIBLE ANYMORE, THE WALK-AWAY LOCK FEATURE IS INOPERATIVE SO IF I FORGET TO MANUALLY LOCK THE VEHICLE IT WILL STAY UNLOCKED, AND THERE MAY BE MORE FEATURES INOPERATIVE THAT I AM UNAWARE OF. THE FAILURE OF THE MCU OCCURRED AFTER I WAS DONE CHARGING AT A SUPERCHARGER STATION. I NOTICED THE SCREEN WAS GLITCHING SO I ATTEMPTED TO RESET THE SCREEN. AFTER A FEW SECONDS THE SCREEN SHOULD'VE CAME BACK ON BUT IT NEVER DID.

Mileage: 129,000

THE TOUCH SCREEN FOR THE ELECTRIC VEHICLE (TESLA) WENT BLACK RENDERING THE VEHICLE TO UNABLE TO BE CHARGED AND ANY ENTERTAINMENT, CLIMATE AND OTHER BASIC FUNCTIONS FOR THE VEHICLE TO BE USED. THE VEHICLE WAS STATIONARY AND PARKED WHEN THIS HAPPENED BUT THERE HAVE BEEN REPORTS OF THE SCREEN GOING OUT WHILE DRIVING FOR OTHER OWNERS.

Mileage: 50,000

MY TOUCHSCREEN MEDIA CONTROL UNIT (MCU) COMPLETELY FAILED. THIS HAS RESULTED IN NO BACKUP CAMERA, NO TURN SIGNALS, NO ABILITY CONTROL AC, THE SEATS DO NOT MOVE TO PREVIOUS POSITIONS, AND WORST OF ALL, THE CAR CANNOT BE CHARGED. I LIVE ABOUT 350 MILES AWAY FROM THE CLOSEST SERVICE CENTER SO I CAN'T EVEN ATTEMPT TO DRIVE THERE BECAUSE IT WOULD REQUIRE CHARGING ALONG THE WAY. THE CAR WAS PERFECTLY FINE ASIDE FROM BEING VERY SLOW TO TURN ON EVERY DAY. YESTERDAY MORNING ON GOING TO WORK 6/26/20 I FOUND THE MCU TO BE BLACK AND UNABLE TO BE TURNED ON WITH ANY REBOOTS. I CALLED TESLA SERVICE, AND THEY ARE SENDING A MOBILE RANGER TECHNICIAN BUT THEY TELL ME THE CAR WILL NEED TO BE LOADED ON A FLATBED TO BE SERVICED IN DALLAS. THIS APPEARS TO BE ANOTHER EMMC MEMORY FAILURE ON THE EARLY TESLA NVIDIA MCU SYSTEM. IT MAKES THE CAR UNSAFE TO DRIVE WITH NO TURN SIGNALS , AC, OR REAR BACKUP CAMERA. *TR

Mileage: 46,384

YOU HAVE A CURRENT INVESTIGATION REGARDING THE TOUCHSCREEN. I WOULD LIKE TO ADD MY COMPLAINT TO YOUR FILE. BECAUSE OF THE TOUCHSCREEN FAILURE, I HAVE HAD THE CAR TOWED 3 TIMES. "TOUCHSCREEN UNRESPONSIVE". WITHOUT THE TOUCHSCREEN, YOU CAN DO VERY LITTLE WITH THE CAR. ON OR ABOUT 2015 I HAD COMPLAINED TO THE SERVICE DEPT. THAT I THOUGHT I HAD A CRACKED SCREEN. THE COST OF REPAIR WAS NOT UNDER WARRANTY..OK, I THOUGHT I COULD LIVE WITH A COSMETIC PROBLEM BUT IT WAS NOT COSMETIC. OVER THE PAST 2 WEEKS, WHEN I PLACE MY HAND IN THE SMALL STORAGE AREA BELOW THE SCREEN, I FOUND A VERY STICKY LIQUID ON MY HAND. IT WAS FLUID LEAKING FROM THE SCREEN WHICH I WAS TOLD NOT TO TOUCH BECAUSE THAT LIQUID IS CONSIDERED A CARCINOGEN. I AM UNABLE TO USE THIS CAR FOR FEAR I WILL BE STUCK FAR AWAY FROM HOME AND REQUIRE ANOTHER TOW. I VISITED THE SERVICE DEPARTMENT IN DEDHAM, MA AND THEY WERE UNSURE WHICH SCREEN MATCHES MY VEHICLE. THE ESTIMATED COST FOR THE SCREEN AND THE MCU WOULD BE APPROX. $2600 INCL LABOR. NO ONE WAS AVAILABLE TO OFFER ME A DEFINITIVE COST. I WAS TOLD THE WARRANTY FOR THE REPLACEMENT WOULD BE 1 YEAR. PERHAPS WITHIN 2 YEARS I WILL AGAIN HAVE TO SPEND ANOTHER 2600 FOR LIQUID LEAKING FROM THE SCREEN. PLEASE HOLD TESLA ACCOUNTABLE. I'M HOPING THAT IF THE RECALL IS SUCCESSFUL, I WILL BE REIMBURSED FOR THE MONEY SPENT. THERE SHOULD HAVE BEEN A RECALL FOR THE HEADLIGHTS. TAKING ANY TURNS AT NIGHT WAS A DANGER. THEY NEW IT WAS A PROBLEM BECAUSE LATER MODELS DIDN'T HAVE THIS PROBLEM. BECAUSE THE TOUCHSCREEN IS NOT FUNCTIONING, THE PICTURE I AM ABLE TO PROVIDE MAY NOT BE OF MUCH HELP. THE PICTURES ARE FROM THE LEFT AND RIGHT OF THE SCREEN. SCREEN NOT WORKING MAY HAVE TO REQUIRE THE 4TH TOW. THIS CAR IS DANGEROUS. *TR

OCCASIONALLY, THE VEHICLE CENTER DISPLAY HAS VARIOUS ISSUES: BLUETOOTH WILL DISCONNECT, VOICE COMMANDS WILL STOP WORKING, THE CAR WON'T START WHEN I GET IN IT (THE CENTER SCREEN WILL REMAIN BLACK UNTIL I EXIT THE VEHICLE THEN SHUT THE DOOR THEN RE-ENTER IT. IT HAS HAPPENED TWICE FOR ME, WHERE I MOVED MY CAR OUT OF A PARKING SPOT, EXITED THE VEHICLE TO CHECK SOMETHING, THEN THE CAR WAS TOTALLY UNRESPONSIVE AFTER GETTING BACK IN. IT TOOK ME UPWARDS OF 5 MINUTES TO GET THE VEHICLE STARTED AND OUT OF PARK AND INTO DRIVE. LUCKILY, I WAS IN A LOW-TRAFFIC PARKING LOT, BUT IF THIS WAS A BUSY AREA IT COULD HAVE CAUSED A MAJOR ISSUE. THE CENTER DISPLAY HAS BEEN REPLACED IN THIS VEHICLE BEFORE AS WELL. I AM AFRAID THAT MY CAR IS APPROACHING THE INEVITABLE EMMC FAILURE WHERE THE FLASH MEMORY WEARS OUT AFTER TOO MANY WRITE OPERATIONS. *TR

Mileage: 120,000

TOUCHSCREEN FAILURE. THE PROBLEM IS WITH THE 8GB EMMC NAND FLASH MEMORY CHIP IN THE NVIDIA TEGRA 3 PROCESSOR. TESLA PROVIDED FREE LOANER CAR. REPLACEMENT MEDIA CONTROL UNIT ON ORDER FOR YOUR VEHICLE. THEY CURRENTLY ARE ON A GLOBAL BACK ORDER BUT TESLA SAID THEY ARE WORKING WITH SUPPLY CHAIN TO PRIORITIZE VEHICLES ON SITE. TOTAL FOR REPLACEMENT IS $1,516.32. *TR

Mileage: 68,000

LOST TOUCHSCREEN ENTIRELY WHICH MEANT I HAD NO TURN SIGNALS! REQUIRED TRIP TO TESLA TO FIX. HEARD YOU WERE HEARING ISSUES ABOUT THIS. CONCERNED SCREEN WILL FAIL ONCE OUT OF WARRANTY. NOT SAFE TO DRIVE WITHOUT SIGNALS! *TR

WHILE MOVING OR STILL INTERFACE/MCU THAT CONTROLS NAVIGATION, CLIMATE CONTROL, AUDIO EQUIPMENT, ETC. RUNS VERY SLOW AND SOMETIMES RESETS ITSELF WHILE UNDERWAY. THIS IS DISTRACTING IF IT OCCURS WHILE DRIVING. MOST RECENTLY THIS OCCURRED WHILE MERGING ONTO I95 AT NIGHT. ALSO, CAR IS NOW SLOW TO "BOOT UP" ON MOST DAYS TO THE POINT I'M SOMETIMES CONCERNED IT WON'T START. FINALLY, RECENTLY THE CAR WOULDN'T ACCEPT CHARGE FROM HOME CHARGER. A SOFT REBOOT OF THE MCU ALLOWED ME TO CHARGE. CONCERNED THE PROBLEM MAY REOCCUR WHEN ON LONG TRIP LEAVING ME STRANDED. *TR

Mileage: 144,000

THE ELECTRONIC TOUCHSCREEN THAT ALLOWS ACCESS TO MOST OF THE CARS FUNCTIONS STOPPED WORKING. THE CAR WOULD NOT WORK TO BASIC STANDARDS ONCE THIS HAPPENED. CAR WAS IN MOTION AT THE TIME ON CITY STREETS. *TR

Mileage: 90,000

TESLA MAIN COMPUTER IS DESIGNED TO FAIL AND DISABLE THE ABILITY TO TURN ON THE HEADLIGHTS, TURN SIGNALS, REAR VIEW CAMERA, AND SO ON. THE MAIN COMPUTER LOGS EVERYTHING HAPPENING IN THE CAR EXCESSIVELY (THEY DO THIS SO PRESS REVIEWS CAN BE REFUTED, IT HAS HAPPENED MANY TIMES) BUT THAT LOGGING CAUSES THE CHIP TO FAIL. THE SOLUTION IS TO TURN OFF LOGGING BUT THEY REFUSE, SO THESE COMPUTERS FAIL PREDICTABLY ON SCHEDULE. ALL TESLAS ARE AFFECTED. *TR

Mileage: 85,000

THE TOUCHSCREEN CONTROLS ARE VERY SLOW. THE TOUCHSCREEN FAILS INTERMITTENTLY, SOMETIMES RENDERING THE BACK UP CAMERA INOPERABLE WHEN DRIVING IN REVERSE. FREQUENT REBOOTING IS REQUIRED WHEN IT HANGS UP. A NOTICEABLE DETERIORATION HAS OCCURRED IN THE LAST SIX MONTHS. *TR

Mileage: 90,000

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE MEDIA CONTROL UNIT (MCU) MALFUNCTIONED AND WAS PERMANENTLY DISABLED. DUE TO THE FAILURE, THE BACKUP CAMERA FAILED TO DISPLAY. THE CONTACT WAS UNABLE TO MAKE ANY AUTOMOTIVE ADJUSTMENTS DUE TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. DUBLIN TESLA LOCATED AT 6701 AMADOR PLAZA RD, DUBLIN, CA 94568, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000. THE VIN WAS NOT INCLUDED.

Mileage: 115,000

MEDIA CONTROL UNIT FAILED WHILE IN THE CUSTODY OF THE DEALER AFTER A DRIVE UNIT FAILURE. THE UNIT BEGAN MALFUNCTIONING A FEW DAYS BEFORE. THE DIRECTION INDICATORS AND RADIO WERE WORKING INTERMITTENTLY WITH THE AUDIO BLANKING OFF AT 12 SECOND INTERVALS. THIS COINCIDED WITH A DRIVE UNIT FAILURE. THE CAR HAD TO BE TAKEN TO TESLA BY A FLAT BED. WE WERE CHARGED NEARLY $3000 FOR THE REPAIR. SERVICE INVOICE ATTACHED. *TR

Mileage: 105,579

SCREEN STOPPED WORKING. TESLA SAYS THAT THE CONTROLLER BOARD FOR THE SCREEN FAILED. AS A RESULT, CAR WAS UNABLE TO CHARGE, A/C DISABLED, NO RADIO, NO BACKUP CAMERA, ETC. TESLA HAD TO REPLACE THE CONTROLLER, AT A COST TO ME OF OVER $2500.

Mileage: 79,300

TOUCH SCREEN LEAKING LCD FLUID BOTH MAIN DISPLAY AND DRIVERS DISPLAY. SEEMS LIKE MANUFACTURER DEFECT IT ALSO KNOWN THESE TOUCH SCREENS WILL FAIL EVENTUALLY DISABLING REAR VIEW CAMERA. *TR

Mileage: 125,000

THE MIDDLE CONSOLE SUDDENLY BLACKED OUT AND WOULD NOT REBOOT. THIS RESTRICTED DRIVE FUNCTIONS INCLUDING REVERSE CAMERA, NAVIGATION, AIR CONDITIONING ON A HOT SUMMER DAY, NO ENTERTAINMENT IN THE VEHICLE. THE BLACKOUT OCCURRED AS I WAS AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. I GRAVELY FEARED THE CAR WOULD SIMPLY TURN OFF IN TRAFFIC AS IT FELT LIKE IT WAS STALLING / DRIVING DIFFERENTLY. I IMMEDIATELY TOOK MY CAR TO A SUPER CHARGER TO SEE IF THAT WOULD HELP. I WAS TOLD BY A REMOTE TESLA OPERATOR THAT THE DISRUPTION WAS DUE TO SOFTWARE ATTEMPTING TO UPDATE - WHICH, WAS NOT PROMPTED AS IT TYPICALLY DOES. COMPLETELY BLINDSIDED BY THIS MALFUNCTION, THE NEXT DAY THE CAR WOULD NOT UNLOCK IN THE TYPICAL FASHION BY KEY DETECTION. IT ALSO WOULDN'T CONNECT TO THE APP TO UNLOCK. I AGAIN CALLED TESLA AND THEY ATTEMPTED A REMOTE UNLOCK WHICH WAS UNSUCCESSFUL. THEY SUGGESTED HAVING THE CAR TOWED TO TESLA FOR A FEW. FORTUNATELY, I WAS ABLE TO UNLOCK THE CAR BY DOUBLE CLICKING THE KEY FOB - WHY DIDN'T THE TESLA AGENT MAKE THAT SUGGESTION RATHER THAN SUGGESTING AN EXPENSIVE TOW?? I ENDED UP PAYING TO REPLACE THE MCU. *TR

Mileage: 53,000

THE MAIN TOUCHSCREEN ON MY 2012 TESLA S HAS STOPPED WORKING COMPLETELY- TOTALLY BLANK, RESULTING IN NO REARWARD FACING CAMERA, LOWER CHARGING RATES, NO CONTROL OVER SUSPENSION HEIGHT OR STEERING STIFFNESS; NO A/C, NO HEAT, NO SUNROOF CONTROLS, NO WIFI, NO BLUETOOTH AND NO CELLULAR; NO MAP, NO GPS. NO RADIO. *TR

THE MCU WENT OUT WHILE DRIVING. LOST ANY OF THE ELECTRONIC CONTROL OF THE CAR INCLUDING BACK UP CAMERA. *TR

Mileage: 124,630

RE: NHTSA ACTION NUMBER: PE20010 HELLO I SAW THAT AN INVESTIGATION WAS OPENED FOR THE MCU GOING COMPLETELY DEAD. MY CAR WAS AFFECTED (OCCURED FEB 21ST, 2018 AND MCU REPLACED AROUND MARCH 8TH, 2018 AT MY EXPENSE). I WOULD BE WILLING TO PROVIDE ANY INFORMATION NEEDED. THANKS

Mileage: 82,886

TOUCH SCREEN DOES NOT WORK. TESLA SAYS MCU MUST BE REPLACED. *TR

Mileage: 70,000

THE CENTER MEDIA TOUCHSCREEN (MCU) IN MY VEHICLE STOPPED FUNCTIONING AND SEVERAL FUNCTIONS CEASED WORKING. INITIALLY I RECEIVED A "TOUCHSCREEN UNRESPONSIVE" MESSAGE WHILE DRIVING SO WHEN I STOPPED AT A STOPLIGHT I ATTEMPTED TO REBOOT THE MCU USING THE STEERING WHEEL CONTROLS. THE SCREEN STARTED THE REBOOT PROCESS BUT EVERYTHING THAT WAS ON INCLUDING HVAC AND RADIO TURNED OFF FOR THE REMAINDER OF MY DRIVE AND WERE INOPERABLE UNTIL AFTER THE SCREEN WAS REPLACED. THE TOUCHSCREEN NEVER TURNED BACK ON. MANY FUNCTIONS DID NOT WORK WHEN THE MCU DIED WITH THE ODDEST ONE OF ALL BEING THAT I HAD NO TURN SIGNAL SOUNDS WHICH I THINK ARE CREATED BY THE CARS AUDIO SYSTEM AND THE MCU. WITH THE LOSS OF THE MCU, I LOST THE USE OF MY BACKUP CAMERA AND MY HVAC WHICH WAS STUCK IN AN OFF STATE SO I HAD TO ROLL DOWN MY WINDOWS IN ORDER TO HAVE ANY AIRFLOW IN THE CABIN. THANKFULLY I DID NOT NEED THE FORWARD OR REAR DEFROSTER BETWEEN WHEN MY SCREEN STOPPED WORKING AND IT WAS REPLACED AS BOTH ARE CONTROLLED VIA THE MCU AND WERE UNAVAILABLE. CHARGING AT HOME WAS EXTREMELY LIMITED AND MAXED OUT AT VERY LOW AMPERAGE AND I WAS UNABLE TO CHANGE THE CHARGING AMPERAGE DUE TO THE INACCESSIBLE TOUCHSCREEN. I DID NOT TRY A DC FAST CHARGER. MOBILE APP CONTROL WAS UNAVAILABLE SO I WAS NOT ABLE TO USE IT TO ADJUST MY HVAC OR CHARGING SETTINGS. THE CONTROLS FOR ADJUSTING THE ACTIVE AIR SUSPENSION WERE ALSO NOT AVAILABLE HOWEVER THE CAR APPEARED TO SET ITSELF TO A NORMAL RIDE HEIGHT. NO STEERING WHEEL CONTROLS (HVAC, RADIO, SUNROOF, VOICE COMMANDS) WORKED AND MY HEADLIGHTS WERE STUCK IN AUTO MODE THAT WAS THE SECOND MCU IN MY CAR, PREVIOUSLY BEING REPLACED ABOUT 14 MONTHS EARLIER DUE TO THE SCREEN ADHESIVE FAILING WHICH CAUSED AIR BUBBLES TO FORM WITHIN THE TOUCHSCREEN. I THINK THE CAUSE OF THE MCU FAILURE WAS EMMC FLASH REACHING ITS MAXIMUM WRITE LIFETIME DESPITE THE PRIOR REPLACEMENT. *TR

Mileage: 98,200

MAIN TOUCHSCREEN UNRESPONSIVE OR BLACKED OUT. NO CONNECTIVITY AND ERROR 'TOUCHSCREEN UNRESPONSIVE'. REBOOT FIXES FOR ABOUT AN HOUR THEN FAILS AGAIN. HAPPENS CONSISTENTLY NOW EVERY TIME THE CAR IS PARKED. *TR

Mileage: 138,000

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT AT START-UP THE MEDIA CONTROL UNIT (MCU) MALFUNCTIONED. THE FAILURE CAUSED THE REAR CAMERA, HEATING AND AIR CONDITIONER, GPS AND WEB BROWSER TO BECOME INOPERABLE AND FOR THE BATTERY TO BECOME DRAINED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA LOCATED AT 135 US-22, SPRINGFIELD TOWNSHIP, NJ 07081, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. *BF*JB

Mileage: 110,000

MY SCREEN AND BACK-UP CAMERA BOTH FAILED AND HAD TO BE REPLACED. *TR

VEHICLE WAS STATIONARY, EMMC FAILED. TESLA TOOK 13 MONTHS TO "GET THE PART" AND VEHICLE IS CURRENTLY AT TESLA. CAR SAT DUE TO THE INABILITY TO CHARGE, CHANGE SETTINGS, ETC. AND THIS CREATED ADDITIONAL FAILURES (TO INCLUDE 12V BATTERY, ETC.) *TR

Mileage: 100,000

THE TESLA SCREEN ABRUPTLY FREEZES AND SHUTS DOWN. AS A RESULT, THE REAR VIEW CAMERA BECOMES UNAVAILABLE AND THIS IS A SAFETY HAZARD. I AM REQUESTING TESLA RECALL THIS VEHICLE AND OFFER A REPLACEMENT. *TR

Mileage: 120,000

MCU FAILURE DUE TO EMMC FAILURE. EMMC FAILS DUE TO FINITE WRITE ENDURANCE WHICH OCCURS ON ALL CARS WHILE EITHER STILL IN WARRANTY OR OUT OF WARRANTY. I PERSONALLY HAVE NOT BEEN IN A SITUATION WHERE THIS WAS A SAFETY ISSUE AS OF YET, HOWEVER IF IT FAILS COMPLETELY AND RESULTS IN THE MCU BEING UNABLE TO BOOT, OR LOOPING. THE CAR WILL NOT BE ABLE TO "START" OR BE MOVABLE WITHOUT A TOW. THIS SCENARIO COULD BE DANGEROUS TO ME OR MY FAMILY DEPENDING ON WHERE AND WHEN IT HAPPENS. *TR

Mileage: 137,898

THE CENTER TOUCHSCREEN ON MY CAR FAILED, AND WAS TOLD BY TESLA TECHNICIAN IT WAS DUE TO THE MEMORY BEING FULL. FROM FURTHER INVESTIGATION IT APPEARS THAT MEMORY BECAME FULL DUE TO SOFTWARE UPDATES PUSHED BY TESLA AND LOG FILES SAVED ON HARD DRIVE BY TESLA SOFTWARE. WHEN TOUCHSCREEN FAILED I LOST HVAC, STEREO, REAR VIEW CAMERA, NAVIGATION AND POTENTIALLY TURN SIGNALS (WHEN TURN SIGNAL STALK WAS HIT THE DASH DID NOT INDICATE TURN SIGNAL WAS ON, BUT WHEN HAZARD BUTTON WAS PRESSED THE DASH SHOWED THE TURN SIGNAL WAS ON). THE TOUCHSCREEN FAILED WHILE THE CAR WAS PARKED AND I WAS NOT IN IT. I GOT INTO CAR ONE MORNING AND THE TOUCHSCREEN NO LONGER WORKED. THIS SAME TOUCHSCREEN ALSO HAD ANOTHER ISSUE WHERE THE ADHESIVE ON THE SCREEN HAD MELTED AND LEAKED UNDER TOUCHSCREEN. THIS MELTED ADHESIVE CAUSED WHAT LOOKED LIKE A BUBBLE AROUND ~70% OF THE SCREEN. TESLA REPLACED THE TOUCHSCREEN WITH A REMANUFACTURED UNIT (THIS MUST OCCUR AT A HIGH ENOUGH RATE THAT REMAN UNITS ARE AVAILABLE) WHICH COST $1900 TO REPLACE. A NEW TOUCHSCREEN WOULD HAVE COST ME $2400. WHEN I PUSHED THE TESLA SERVICE FACILITY TO COVER THIS FAILURE UNDER WARRANTY THEY WOULD HEAR NOTHING OF IT, EVEN THOUGH BOTH FAILURES WERE KNOWN ISSUES. MY CAR HAD ~74K MILES AT THE TIME OF FAILURE. *TR

Mileage: 74,000

THE SCREEN GOES BLANK OFTEN. THE COMPUTERS REBOOT EVEN WHILE DRIVING. TOUCH SCREEN NOT RESPONSIVE. CAR DIDN'T CHARGE AND NOW THE INTERNET CONNECTIVITY IS COMPLETELY GONE. THE AUDIO COMPLETE CUTS OUT. THE RADIO AND ALSO THE BLINKER CLICKING WHEN THE BLINKERS TURN ON. TESLA ATTEMPTED TO FIX BY DELETING DRIVING HISTORY. IT BOOTS FASTER AND FREEZE LESS BUT DID NOT SOLVE ANY PROBLEMS. THE PROBLEM HAPPENS WHEN THE CAR IS PARKED AND NEEDS TO BOOT BUT ALSO DEGRADES WHILE DRIVING AN CAN HAVE THE DISPLAY GO UNRESPONSIVE DURING DRIVING. *TR

Mileage: 150,000

TWICE MY TESLA LUNGED FORWARD ACCELERATING SPEED WHEN TRYING TO PARK RESULTING IN ACCIDENTS. I REPORTED BOTH ISSUES TO TESLA. FIRST TIME THEY DENIED THAT HAPPENING AND THE SECOND TIME THIS PAST YEAR THEY NEEDED ADDITIONAL INFORMATION. THEN WHEN I PROVIDED THE INFORMATION MY EMAILS KEPT GETTING BOUNCED BACK. FIRST INCIDENT OCCURRED WHEN PARKING IN A SCHOOL PARKING SPOT WITH A CEMENT BLOCK. AS I WAS SLOWLY DRIVING INTO THE SPOT THE CAR SUDDENLY ACCELERATED SO FAST MY CAR WENT COMPLETELY OVER THE BLOCK AND I PULLED THE STEERING WHEEL LEFT TO AVOID HITTING THE BUILDING IN FRONT OF ME. I REMEMBER I KEPT PUMPING THE BRAKES AND IT KEPT GOING FASTER. I CLIPPED THE CAR PARKED NEXT TO ME AND MY CAR WE TO INTO THE DIRT AREA AND SINCE I PULLED THE WHEEL LEFT TO AVOID THE BUILDING IT CONTINUED OFF THE DIRT AREA BACK ONTO THE PARKING LOT AND FINALLY STOPPED. THE ENTIRE BOTTOM OF MY CAR WAS DAMAGED FROM GOING OVER THE CEMENT BLOCK AND MY WHOLE LEFT SIDE WAS DAMAGED FROM SCRAPING ALONG THE FRONT BUMPER OF CAR PARKED TO THE LEFT OF ME. THAT OCCURRED IN SPRING OF 2016. THE 2ND OCCURRENCE WAS SEPTEMBER 30, 2019. I HAD PARALLELED PARKED IN BETWEEN A GOLF CART AND A CAR; MY CAR WAS COMPLETELY STOPPED I HAD MY FINGER ON MY CONTROL TO PUT IT INTO PARK AND ONCE AGAIN IT LUNGED FORWARD AND I JERKED MY WHEEL TO THE LEFT IN ORDER NOT TO HIT THE GOLF CART STRAIGHT AHEAD. I ENDED UP CLIPPING THE GOLF CART AND MY RIGHT FRONT END GOT THE BRUNT OF IT. I HAVE PHOTOS IF YOU WANT THEM BUT I NEED TO GET HELP LOADING THEM IF YOU NEED THEM SO CONTACT ME IF YOU WANT THEM.

Mileage: 27,000

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED EVER. AFTER INSTALLING A SOFTWARE UPDATE 2019.16.X I LOST RANGE AND THE ABILITY TO CHARGE THE BATTERY AT HIGHER RATES. BEFORE THE UPDATE, I WAS CHARGING AT 100% TO 255 MILES ON MY 85KW BATTERY PACK. THE ORIGINAL MILES WERE 265 MILES WHEN THE CAR WAS NEW. OF COURSE NORMAL DEGRADATION IS EXPECTED. I CURRENTLY ONLY GET 239 MILES ON A FULL CHARGE AS APPOSE TO 255 MILES.

Mileage: 71,000

IN THE PAST YEAR, MY CAR HAS LOST A SIGNIFICANT AMOUNT OF RANGE, AND HAS EXPERIENCED SLOWER CHARGING SPEEDS. AFTER CALLING THIS TO THE ATTENTION OF A TESLA SERVICE CENTER, I WAS TOLD THAT THERE WAS NOTHING WRONG WITH MY BATTERY AND THAT THE REPORTS OF A SOFTWARE UPDATE THAT LOWERED RANGE WERE RUMORS. I EXPERIENCED A 6% DECREASE IN RANGE IN A FEW MONTHS. MY CAR WAS 6 YEARS OLD AND ONLY AND 9% BATTERY DEGREDATION OVER THAT PERIOD. IN THE PAST 6 MONTHS IT HAS LOST AN ADDITIONAL 6% RANGE NOW TOTALING 15%, AND THAT ADDITIONAL RANGE REDUCTION SEEMS TO BE LINKED TO A SOFTWARE UPDATE FROM TESLA. IF THERE IS A PROBLEM WITH THE BATTERY THAT MAY CAUSE A FIRE, AND THAT IS THE REASON THAT TESLA DID INDEED ROLL OUT A SOFTWARE UPDATE TO INCREASE SAFETY, TESLA SHOULD REPLACE THE BATTERIES INSTEAD OF REDUCING THE RAGE . THE MOST SAFE THING TO DO IS REPLACE THE BATTERIES. I LOVE MY CAR, AND I AM A BIG FAN OF TESLA. TESLA IS VERY PROUD OF SAFETY IN THEIR CARS, SO THEY SHOULD DO THE RIGHT THING AND REPLACE THESE BATTERIES.

I PURCHASED A CERTIFIED PRE-OWNED TESLA MODEL S P85+ WITH 100,000 MILES OR 2 YEARS CPO (WHICHEVER COMES FIRST) AND MANUFACTURING WARRANTY UNLIMITED MILES OR 8 YEARS MOTOR AND BATTERY WARRANTY. (THIS WAS THE NOTE WHEN I PLACED ORDER -- USED CARS WHICH RECEIVE THE REMAINING BATTERY AND DRIVE WARRANTY AND A TWO YEAR, 100,000 MILES MAXIMUM ODOMETER PRE-OWNED LIMITED WARRANTY) UNTIL TODAY I WAS NEVER GIVEN MY WARRANTY DOCUMENTS BY TESLA, STILL WAITING... THE CAR CONTINUES TO SLOW CHARGE AND LOST 50 MILES WITHIN A YEAR OF THE PURCHASE HOWEVER DEGRADATION ON BOTH ISSUES WAS DONE WITHIN 4 MONTHS OF THE PURCHASE BY MANIPULATING THE SOFTWARE WITHOUT MY KNOWLEDGE/CONSENT. MY CAR CHARGED SUPER FAST BEFORE AT THE SUPERCHARGER (BEFORE - FROM 10 MILES TO 250 WITHIN 50 MINUTES OR FROM 11 MILES TO 180 WITHIN 25 MINUTES )UNTIL TESLA MADE CHANGES TO THE CAR SOFTWARE, - BUT NOW IT TAKES ME 4+ HOURS TO GET FROM 11 MILES TO 205. THE CAR WON'T EVEN CHARGE HIGHER THAN 205 ANYMORE AND WHEN I PURCHASED THE CAR TESLA ADVERTISED 265 MILES EPA. I AM TOLD TESLA SERVICE CENTER WILL NOT GIVE ME THE DIAGNOSTICS REPORT ON MY CAR, I WILL HAVE TO REQUEST IT FROM "NCDS" OR GET A LAWYER... LAST I CHECKED I PAID FOR THE CAR AND I HOLD THE RIGHT TO KNOW WHAT DIAGNOSTICS ARE THEY RUNNING ON MY CAR. THIS IS FROM 1/27/2020 12:30 - 16:43, CHANGING AT THE I-45 NW FREEWAY SC SUPERCHARGER. -STARTED CHARGING AT 11 MILES -FINISHED AT 205 MILES (NOT 100%, STOPPED BEFORE) EPA 265 - CURRENTLY 54,299 MILES. -UNDER WARRANTY (CPO & MANUFACTURING) CAN'T STAY AT THE SUPERCHARGING WITH A YEAR OLD AND A 3 YEARS OLD TODDLER (CRYING, SCREAMING, TANTRUMS, THE LIST GOES ON.. ON A CITY TO CITY TRIP AND NOT INCLUDING NATIONWIDE ROAD TRIPS ) TO GET AT LEAST 200 MILES 4 HOURS. WE CAN'T EVEN TAKE ROAD TRIPS IN TESLA ANYMORE, HAVE TO BORROW A VEHICLE FROM PARENTS OR A FAMILY MEMBER TO KEEP THE COST DOWN (HUMILIATING)

ON NOVEMBER 1, 2019, I WAS SLOWLY BRAKING AND START TURNING RIGHT INTO MY DRIVEWAY ON THE 2013 TESLA MODEL S. I FELT A SURGE OF THE VEHICLE AND 1 SECOND LATER, THE VEHICLE LANDED ON TOP OF THE STAIRCASE OF MY HOUSE ENTRANCE AND DRIVEWAY. I DID NOT PRESS ON THE ACCELERATOR AT ALL WHEN I SLOWLY TURNING INTO THE DRIVEWAY.THE VEHICLE SPED ON ITS OWN FOR ONLY A SPLIT SECOND. I CALLED TESLA ROADSIDE ASSISTANCE. THE REPRESENTATIVE CONTACTED ME AND DIRECT ME TO A REPAIR SHOP AND HE TOLD ME THAT HE WOULD HAVE THE VEHICLE'S INFORMATION TO BE SENT TO THE ENGINEERS TO FIND OUT WHAT HAPPENED. I HAD MY VEHICLE TOWED BUT TO REPAIR SHOP BUT TESLA SUPPORT TEAM HAS BEEN IGNORING ALL MY CALLS AND EMAIL. MY VEHICLE WAS CONSIDERED TO BE TOTAL LOSS BY MY INSURANCE COMPANY.

Mileage: 7

NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES. VIA SOFTWARE UPDATES, TESLA, SUDDENLY, INEXPLICABLY, REDUCED MAXIMUM VOLTAGE OF THE MAIN BATTERY. THE ACTION RESULTED IN INSTANT LOSS OF DISTANCE MILEAGE OF THE CAR OF 12 PERCENT, FROM 237 MILES TO 208 MILES. HORSEPOWER AND GENERAL PERFORMANCE OF THE CAR WAS ALSO REDUCED. TESLA HAS IMPLIED THAT THIS ACTION WAS TAKEN, FOR SELECTED TESLA CARS, OUT OF AN ABUNDANCE OF CAUTION AS A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY RECALLS RELATED TO THIS UNEXPLAINED ACTION HAVE BEEN ANNOUNCED. NO ONE ASSOCIATED WITH TESLA HAS OFFERED ANY FURTHER DETAILED EXPLANATION FOR THIS SUDDEN ACTION, WHICH, IN ADDITION TO REDUCING PERFORMANCE AND DISTANCE MILEAGE OF THE CAR, HAS ALSO REDUCED, OVERNIGHT, ITS INTRINSIC ASSET VALUE. THE RESULTS DESCRIBED HERE HAPPENED OVERNIGHT, WHILE THE CAR WAS AT REST---PARKED INSIDE A GARAGE.

Mileage: 122,300

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES AFTER MOST RECENT FIRMWARE UPDATE (EXACT DATE UNKNOWN -- SOMETIME LATE THIS SUMMER)-- SUPERCHARGING SPEED APPEARS TO HAVE BEEN LIMITED. IT NOW TAKES 2-3X THE AMOUNT OF TIME TO CHARGE WHEN TRAVELING. I TESTED MULTIPLE SUPERCHARGERS FOR MY TRIP WHICH OCCURRED ON DURING THE WEEKEND OF 9/2. I AM FULLY AWARE OF CONDITIONS THAT CAN SLOW THE SPEED (STALL SHARING, HIGH SOC, LOW/HIGH BATTERY TEMP, ETC). NONE OF THESE CONDITIONS WERE PRESENT -- YET MY CHARGE SPEED WAS LIMITED DURING ALL CHARGING SESSIONS AND ACROSS MULTIPLE LOCATIONS/DATES/TIMES DURING THIS TRIP. I'VE BROUGHT THIS CONCERN UP ON 2 SEPARATE OCCASIONS: 1. 9/5/19 - WAS TOLD "TESTED ON SUPERCHARGER AND VERIFIED VEHICLE CHARGING AT EXPECTED RATE, NO FURTHER ACTION REQUIRED" 2. 10/3/19 - VERBALLY - SPOKE TO MOBILE SERVICE TECHNICIAN WHILE PERFORMING SERVICE AT MY HOUSE. HE DID NOT CONFIRM OR DENY MY CHARGE RATE WAS LIMITED. I AM CONCERNED THAT MY BATTERY CHARGE RATE IS LIMITED DUE TO A FIRE RISK, AS THE SOFTWARE UPDATE WAS RELEASED AFTER CARS CAUGHT ON FIRE THIS YEAR.

Mileage: 64,611

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES I AM AN EARLY MODEL TESLA OWNER. I STOPPED ACCEPTING OTA UPDATES TO MY CAR BECAUSE I DID NOT LIKE THE NEW FEATURES BEING ROLLED OUT. I HAVE FOUND A NEW STORY ONLINE ON TESLA THAT THEY RELEASED AN OTA UPDATE OUT OF AN ABUNDANCE OF CAUTION AFTER FIRES IN EARLY TESLA MODELS BUT THEY DO NOT GO INTO ANY SPECIFICS. AFTER READING FORUMS FOR OTHER OWNERS I SEE THAT THERE IS SOMETHING GOING ON WITH OUR CARS THAT TESLA REFUSES TO COMMUNICATE WITH US. ARE WE SAFE OR NOT WITHOUT THE UPDATE? ALSO OTA UPDATES ARE NOT MANDATORY SO IF THEY DID DO A SOFTWARE UPDATE FOR SAFETY THERE ARE PROBABLY MANY OTHERS LIKE MYSELF THAT DO NOT HAVE THE LATEST SOFTWARE UPDATE AND ARE NO LONGER SAFE. I AM AFRAID THAT MY VEHICLE MIGHT CATCH FIRE BUT TESLA WON'T ANSWER THESE QUESTIONS AND NEED YOUR HELP. THANKS

Mileage: 110,000

I EXPERIENCED A SUDDEN LOSS OF RANGE WITH 2019.16 SOFTWARE UPDATE THAT TESLA RELEASE. I NO LONGER HAVE THE RANGE OR CHARGING SPEED BEFORE THE UPDATE. THIS WAS A PURPOSEFUL ACTION FROM TESLA DUE TO THE POTENTIAL FOR THE BATTERIES CATCHING FIRE. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP. THIS IN EFFECT HAS DEVALUED THE RESELL VALUE OF MY CAR BY REMOVING FUNCTIONS, RANGE AND CHARGING SPEED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY.

Mileage: 90,000

THIS IS IN REGARDS TO NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES TESLA PUSHED A SOFTWARE UPDATE TO OUR CARS IN APRIL/MAY OF THIS YEAR THAT SUBSTANTIALLY REDUCES RANGE AND POWER USING A VOLTAGE CAP THAT ALSO REMOVED ABOUT $30,000 WORTH OF PAID UPGRADES TO RANGE AND HORSEPOWER (ELECTRIC CARS NEED VOLTS FOR BOTH RANGE AND POWER, SO TESLA'S REDUCTION TOOK SUBSTANTIAL VALUE OUT OF THE CARS AFFECTED). TESLA CLAIMS THEY DOWNGRADED OUR CARS "OUT OF AN ABUNDANCE OF CAUTION" AFTER A SERIES OF CARS CAUGHT FIRE WHILE PARKED (NON-COLLISION, NON-PHYSICALLY DAMAGED VEHICLES, THAT CAUGHT FIRE FOR APPARENTLY FOR NO REASON - SOME AFTER BEING UNUSED FOR SEVERAL DAYS). TESLA INITIALLY CLAIMED THE UPDATE WAS REMOVING FEATURES WE PAID FOR "OUT OF AN ABUNDANCE OF CAUTION" BUT NOW TESLA WILL NOT TELL US WHETHER OR NOT THE ISSUE IS SAFETY RELATED. THIS IS A CRITICAL OMISSION, BECAUSE THERE WAS NEVER ANY NHTSA RECALL NOTICE POSTED, OR SERVICE BULLETIN, OR OTHERWISE SAFETY RELATED OFFICIAL INFORMATION. THOUSANDS OF TESLA OWNERS ARE CHOOSING TO SKIP THE UPDATE, BECAUSE IT CAN INSTANTLY REDUCE THE VALUE OF OUR CARS BY HALF AND MAKE THEM UNUSABLE IF PEOPLE BOUGHT THE RANGE UPGRADES OUT OF NECESSITY. DISTANCES THAT WERE ABLE TO BE DRIVEN BEFORE THE UPDATE ARE IMPOSSIBLE AFTERWARD. PURCHASES WERE CALCULATED ON THIS AND THE RANGE UPGRADES WERE MADE FOR THE ADDITIONAL RANGE THE SOFTWARE UPDATE REMOVES. PLEASE GO FORWARD WITH THIS INVESTIGATION. I WOULD LIKE TO KNOW: 1) IS THERE A SAFETY ISSUE? 2) DOES THE UPDATE ADDRESS A WARRANTY PROBLEM? 3) IS MY HARDWARE FAULTY? WILL IT BE REPAIRED? WHY WAS IT REDUCED? 4) ARE PEOPLE THAT DON'T CONNECT THEIR CAR TO WIRELESS INTERNET AT RISK FROM NOT BEING UPDATED?

Mileage: 70,000

RE: NHTSA ACTION NUMBER: DP19005 - INVESTIGATION SUBJECT : BATTERY MANAGEMENT SOFTWARE UPDATES STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY.

Mileage: 70,000

ON OR ABOUT JUNE 24, 2019, MY PARKED CAR'S SOFTWARE WAS FORCIBLY UPDATED WITHOUT MY PRIOR KNOWLEDGE, WITHOUT ANY PRIOR NOTIFICATION AND WITHOUT MY AUTHORIZATION. THIS FORCED SOFTWARE UPDATE REDUCED THE NOMINAL CAPACITY OF MY BATTERY BY 16.02%. ON JUNE 23, 2019, MY 100% STATE OF CHARGE (SOC) WOULD CHARGE EACH CELL IN MY BATTERY PACK TO 4.2 VOLTS, RESULTING IN A RATED RANGE OF 256 MILES. UPON ENTERING MY PARKED CAR ON JUNE 24, I DISCOVERED THAT TESLA "CAPPED" THE BATTERY SUCH THAT EACH CELL WOULD ONLY CHARGE TO APPROXIMATELY 4.09 VOLTS, RESULTING IN A RATED RANGE OF 215 MILES AT A 100% SOC, OR A RATED RANGE LOSS OF 41 MILES. THEY ALSO SLOWED THE CHARGING RATE BY OVER 50%. FOUR TESLA CARS THAT WERE PARKED RECENTLY CAUGHT FIRE. AFTER THE FOURTH FIRE, TESLA ISSUED AN OVER THE AIR (OTA) SOFTWARE UPDATE PREVENTING THE FULL CHARGING (E.G., TO 4.2 VOLTS FOR EACH CELL) OF THE BATTERY PACK, LIMITED THE AMOUNT OF CURRENT THAT CAN BE "PULLED" FROM THE BATTERY PACK AT ANY ONE TIME, RESULTING IN A LOSS OF ACCELERATION. TESLA STATED THE UPDATE WAS "OUT OF AN ABUNDANCE OF CAUTION" AFTER THE OCCURRENCE OF SEVERAL NON-CRASH FIRES. TESLA UNILATERALLY TOOK THIS ACTION OF ISSUING A "FIRE-SAFETY UPDATE" WITHOUT INFORMING THE CAR OWNERS OF THE REASON FOR THE UPDATE, WHY SAID UPDATE SHOULD BE INSTALLED AND THE EFFECT ON THE CAR ONCE THE UPDATE WAS INSTALLED. IN MY CASE, THE UPDATE WAS FORCED ON MY PARKED CAR VIA AN OTA UPDATE ON JUNE 23 (OR 24) WITHOUT PRIOR NOTIFICATION TO ME NOR REQUESTING MY APPROVAL NOR INFORMING ME OF THE CONSEQUENCES OF INSTALLING THE UPDATE (REDUCED RANGE, POWER, ETC.), TESLA SAID THAT THEY WERE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. SEE, FOR EXAMPLE: HTTPS://WWW.THEVERGE.COM/2019/5/16/18627746/TESLA-FIRE-BATTERY-SOFTWARE-UPDATE-MODEL-S-X HTTPS://JALOPNIK.COM/TESLA-IS-UPDATING-BATTERY-SOFTWARE-AFTER-A-MODEL-S-CATC-1834794877

Mileage: 120,000

ON OR ABOUT JUNE 24, 2019, MY PARKED CAR'S SOFTWARE WAS FORCIBLY UPDATED WITHOUT MY PRIOR KNOWLEDGE, WITHOUT ANY PRIOR NOTIFICATION AND WITHOUT MY AUTHORIZATION. THIS FORCED SOFTWARE UPDATE REDUCED THE NOMINAL CAPACITY OF MY BATTERY FROM 74 KWH TO 68 KWH. ON JUNE 23, 2019, MY 100% STATE OF CHARGE (SOC) WOULD CHARGE EACH CELL IN MY BATTERY PACK TO 4.2 VOLTS, RESULTING IN A RATED RANGE OF 257 MILES. UPON ENTERING MY PARKED CAR ON JUNE 24, I DISCOVERED THAT TESLA "CAPPED" THE BATTERY SUCH THAT EACH CELL WOULD ONLY CHARGE TO APPROXIMATELY 4.09 VOLTS, RESULTING IN A RATED RANGE OF 226 MILES AT A 100% SOC, OR A RATED RANGE LOSS OF 30-31 MILES. FOUR TESLA CARS THAT WERE PARKED RECENTLY CAUGHT FIRE. AFTER THE FOURTH FIRE, TESLA ISSUED AN OVER THE AIR (OTA) SOFTWARE UPDATE PREVENTING THE FULL CHARGING (E.G., TO 4.2 VOLTS FOR EACH CELL) OF THE BATTERY PACK, LIMITED THE AMOUNT OF CURRENT THAT CAN BE "PULLED" FROM THE BATTERY PACK AT ANY ONE TIME, RESULTING IN A LOSS OF ACCELERATION. TESLA STATED THE UPDATE WAS "OUT OF AN ABUNDANCE OF CAUTION" AFTER THE OCCURRENCE OF SEVERAL NON-CRASH FIRES. TESLA UNILATERALLY TOOK THIS ACTION OF ISSUING A "FIRE-SAFETY UPDATE" WITHOUT INFORMING THE CAR OWNERS OF THE REASON FOR THE UPDATE, WHY SAID UPDATE SHOULD BE INSTALLED AND THE EFFECT ON THE CAR ONCE THE UPDATE WAS INSTALLED. IN MY CASE, THE UPDATE WAS FORCED ON MY PARKED CAR VIA AN OTA UPDATE ON JUNE 23 (OR 24) WITHOUT PRIOR NOTIFICATION TO ME NOR REQUESTING MY APPROVAL NOR INFORMING ME OF THE CONSEQUENCES OF INSTALLING THE UPDATE (REDUCED RANGE, POWER, ETC.), TESLA SAID THAT THEY WERE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. SEE, FOR EXAMPLE: HTTPS://WWW.THEVERGE.COM/2019/5/16/18627746/TESLA-FIRE-BATTERY-SOFTWARE-UPDATE-MODEL-S-X HTTPS://JALOPNIK.COM/TESLA-IS-UPDATING-BATTERY-SOFTWARE-AFTER-A-MODEL-S-CATC-1834794877

Mileage: 63,000

STARTING WITH A SOFTWARE UPDATE IN MAY 2019, TESLA CAPPED THE MAX VOLTAGE THE HIGH VOLTAGE BATTERY WOULD CHARGE TO. THEY CLAIM THEY DID THIS "OUT OF AN ABUNDANCE OF CAUTION" AFTER SEVERAL NON-CRASH FIRES HAPPENED TO THESE MODELS. TESLA TOOK ACTION TO DOWNGRADE HORSEPOWER AND RANGE ALONG WITH ALL OTHER ASPECTS OF PERFORMANCE THROUGH A TOTAL VOLTAGE CAP AFTER CLAIMING TO BE RELEASING A FIRE-SAFETY UPDATE, BUT OFFICIALLY NO SAFETY UPDATE WAS RELEASED. THIS CHANGE HAPPENED WHILE THE CAR WAS PARKED IN MY GARAGE AND STATIONARY. FURTHER, TESLA HAS CAPPED THE RATE OF CHARGE AT THEIR SUPERCHARGERS RESULTING IN MUCH LONGER CHARGING TIMES FOR THIS VEHICLE THAN HAS BEEN OBSERVED BEFORE THIS UPDATE. THANK YOU.

Mileage: 101,000

ON 9/5/19 MY MCU (MEDIA CONTROL UNIT) (THE MAIN COMPUTER IN MY CAR) DIED. AS A RESULT, I WAS UNABLE TO: 1. MANUALLY POWER OFF THE VEHICLE AND PLACE IN TOW MODE 2. TURN ON PARKING LIGHTS, TURN ON/OFF HEADLIGHTS 3. TRIGGER ON/OFF CHILD PROTECTION LOCKS ADDITIONALLY, 1. ALL HEATING, COOLING, DEFROST, AND DEFOGGING WAS DISABLED I'VE READ THAT THIS IS A COMMON ISSUE WITH MODEL S/X CARS ON MULTIPLE FORUMS INCLUDING HTTPS://TESLAMOTORSCLUB.COM/ & HTTPS://FORUMS.TESLA.COM. I BELIEVE THE REASON IS SHOWN HERE HTTPS://WWW.YOUTUBE.COM/WATCH?V=O-7B1WAOJ9Q. START AT 8:40. THIS IS QUITE WORRISOME, AS IT SEEMS AS THOUGH THIS FAILURE WILL HAPPEN AGAIN IN A FEW YEARS. IT WAS A HOT DAY AND NOT ONLY WAS IT UNBEARABLY INSIDE MY CAR, HOWEVER, MORE IMPORTANTLY, MANY OF THE KEY SAFETY FUNCTIONS (SEE ABOVE) WERE ALSO DISABLED DUE TO THIS FAILURE.

Mileage: 64,500

11 DAYS AGO, THE DOORS AND WINDOWS STOPPED WORKING ON MY TESLA MODEL S. THE CAR WAS PARKED, AND WHEN I CLICKED ON THE "OPEN" BUTTON TO CAUSE THE DOOR HANDLES TO EXTEND, I DISCOVERED THAT THE DRIVER-SIDE HANDLE NO LONGER OPENED. IN FACT, 3 OF THE 4 DOORS NO LONGER OPENED. IN ADDITION, AFTER CRAWLING IN THROUGH THE PASSENGER SIDE DOOR, I DISCOVERED THAT THE WINDOWS NO LONGER OPENED EITHER. IN ADDITION TO BEING A NUISANCE, THIS IS A SERIOUS SAFETY ISSUE FOR SEVERAL REASONS. FIRST, IF THE CAR IS IN AN ACCIDENT, EMERGENCY FIRST RESPONDERS WILL NOT BE ABLE TO OPEN THE DOOR. SECOND, IF A DRIVER IS APPROACHED BY LAW ENFORCEMENT OR ANOTHER PERSON, HE/SHE CANNOT OPEN THE WINDOW TO COMMUNICATE. IN FACT, EARLIER THIS YEAR, A DRIVER PERISHED IN A FIERY TESLA CRASH. THE POLICE WERE UNABLE TO RESCUE HIM, BECAUSE THEY COULD NOT OPEN HIS DOOR. SEE HTTPS://WWW.AUTOBLOG.COM/2019/02/25/FATAL-TESLA-MODEL-S-CRASH-FIRE/. "ACCORDING TO REPORTS, EMERGENCY RESPONDERS AND ONLOOKERS SAY THEY WERE UNABLE TO RESCUE THE DRIVER. THE AUTOMATICALLY DEPLOYING DOOR HANDLES ON THE OUTSIDE DON'T APPEAR TO HAVE DEPLOYED." APPARENTLY THERE ARE HUNDREDS IF NOT THOUSANDS OF TESLA CARS WITH THIS PROBLEM. SEE HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/DOOR-HANDLE-NOT-FUNCTIONING FOR A SNAPSHOT. FOR AN EXAMPLE, SEE HTTPS://WWW.YOUTUBE.COM/WATCH?V=L4J3BEB5NOG. I CONTACTED AT LEAST 7 DIFFERENT PEOPLE AT TESLA, BUT NONE OF THEM SEEMED TO VIEW THIS AS A SAFETY HAZARD. THEY WERE MORE FOCUSED ON CHARGING ME FOR WHAT THEY CALL AN "OUT-OF-WARRANTY" EVENT, EVEN THOUGH THIS PROBLEM WITH DEFECTIVE WINDOWS AND DOORS HAS PERSISTED SINCE THE VERY BEGINNING. IN FACT, I HAVE DOCUMENTED A LONG LIST OF SERVICE FAILURES WITH THIS TESLA MODEL S. I HAVE OVER 100 EMAILS OUTLINING THESE PROBLEMS, RANGING FROM DEFECTIVE DOORS/WINDOWS TO A BATTERY MALFUNCTION TO MORE. I CAN SHARE THESE UPON REQUEST.

Mileage: 21,000

DURING ALL ELECTRICAL FAULT FAILURES THE VEHICLE WAS STATIONARY. I'VE HAD 6 SERVICE VISITS RELATED TO ELECTRICAL FAULTS CAUSING MECHANICAL FAILURES. THE STEERING RACK FAILURE WAS THE MOST RECENT PROBLEM. TESLA REPLACED THE ENTIRE STEERING RACK. THE TESLA OWNER'S FORUM AND TESLAMOTORSCLUB.COM OWNERS SAY THEY'VE REPLACED ONLY THE STEERING MOTOR AND THAT 1 PART FIXES THE POWER STEERING FAULT. THE ELECTRICAL CHARGING PORT FAILED BECAUSE OF ELECTRICAL FAULTS. THE 12-VOLT BATTERY HAS FAILED TWICE DURING THE LAST YEAR. 5 DOOR REGULATORS HAVE BEEN REPLACED IN THE FRONT 2 SEATS DUE TO ELECTRICAL FAULTS. 3 WINDOW REGULATORS HAVE BEEN REPLACED DUE TO ELECTRICAL FAULTS. THE POWER STEERING FAILED DUE TO AN ELECTRICAL FAULT. I'VE PAID $6,500 FOR ELECTRICAL FAULTS DURING THE LAST YEAR. THE TIRES I BUY ARE RATED TO 55,000 MILES, BUT THEY KEEP WEARING OUT UNEVENLY, AND OFTEN BLOWING OUT, AT LESS THAN 30,000 MILES. THE SERVICE CENTER CANNOT TELL ME WHY THE TIRES ARE CONTINUALLY BLOWING OUT AND WEARING OUT UNEVENLY AFTER MINIMAL USE. I WENT TO A TESLA SERVICE CENTER FOR HELP RESETTING MY TOUCHSCREEN AND INSTALLING A FIRMWARE UPDATE WHEN I WAS THOUSANDS OF MILES FROM HOME. THE SERVICE CENTER FORCED ME TO GET NEARLY $2,000 OF NEW REGULATORS. PARTS WERE INCORRECTLY REPLACED THAT WERE NOT MALFUNCTIONING. PARTS THAT MALFUNCTIONED ONCE OR TWICE WERE REPLACED. PARTS THAT WERE REPLACED THE PREVIOUS MONTH, AND WERE COVERED UNDER THE TESLA PARTS WARRANTY, WERE REPLACED AGAIN. THE BATTERY PACK THAT POWERS THE VEHICLE INSTANTLY LOST 50-MILES OF RANGE, 16% OF TOTAL AVAILABLE RANGE AFTER VISITING A SERVICE CENTER. DURING 5.6-YEARS OF OWNERSHIP, I LOST LESS THAN 7% OF TOTAL AVAILABLE RANGE. I PAID A $10,000 UPGRADE FOR RANGE. I'M CONCERNED IT'S A FAULT OR THAT MY VEHICLE WAS DAMAGED OR THE BATTERY WAS REPLACED WITH A DEFECTIVE BATTERY WITHOUT MY KNOWLEDGE.

Mileage: 79,000

IT WAS A 2HR45MIN DRIVE INTO WORK ON AN ICY BLIZZARDY MORNING, DRIVING MY 2013 MODEL S RWD P85 WITH 90,000MI. HAVE OWNED THIS CAR FOR 4 YRS. MADE IT TO WORK SAFELY AND THE LAST 6 FEET IN THE PARKING GARAGE, GOING ABOUT 3 MPH PULLING AT A RIGHT ANGLE INTO A PARKING STALL. HAD BRAKE PEDAL DEPRESSED, SHIFTED MY FOOT TO TAP ON THE ACCELERATOR TO INCH FORWARD AND NEXT THING YOU KNOW, CAR IS ACCELERATING FULL THROTTLE INTO A CEMENT WALL. CRASHED HEAD ON AND AIRBAG DIDN'T EVEN DEPLOY. SAT FOR A MOMENT TO CATCH MY BREATH AND TRY TO PROCESS WHAT HAPPENED. SENT "BUG REPORT" ON TO TESLA CENTRAL FROM THE CAR. THE DASHBOARD HAD PRND LIT UP IN RED AND THE VEHICLE WOULD NOT GO INTO DRIVE OR REVERSE. ACCELERATOR PEDAL WAS COMPLETELY LIMP. ZERO RESISTANCE. THANKFULLY, NO OTHER CAR WAS AROUND ME. CALLED TESLA SERVICE AND THEY TOLD US TO REBOOT THE CAR. WE DID, BUT ACCELERATOR PEDAL REMAINED COMPLETELY UNRESPONSIVE. HAD TO PUSH OUT OF THE 5 STORY GARAGE AND TOW IT TO AN AUTOBODY SHOP. FILED POLICE REPORT. REPORTED TO LOCAL TESLA SERVICE CENTER IMMEDIATELY. A FEW DAYS LATER, WE HEARD BACK FROM THE TESLA REP THAT SAID THAT REPORT SHOWED NO MALFUNCTION. ACCORDING TO TESLA ACCELERATOR WENT FROM 0% TO 88% SUDDENLY, IMPLYING "DRIVER ERROR." YET THEY ALSO SAID THE BRAKE WAS TAPPED AND THEN RELEASED PRIOR TO IMPACT. THIS DOES NOT JIVE, WHY WE A PERSON ACCELERATE, TAP THE BRAKE THEN RELEASE? SKID MARKS FROM REAR TIRES LEFT ON GARAGE FLOOR. TESLA WON'T RELEASE DATA. WE DO NOT WANT TO ACCEPT THIS REPORT AND THIS IS NOT WHAT HAPPENED DURING THE CRASH. TODAY THE AUTO BODY SHOP INFORMED US THAT THEY WERE CURIOUS WHY THE CAR IS NOT DRIVEABLE. AFTER BEING RESET, THEY DISCOVERED THE ACCELERATOR PEDAL IS BROKEN. EXPERIENCE DURING THE CRASH, COMBINED WITH VERY UNUSUAL CAR BEHAVIOR, AND A BROKEN ACCELERATOR REFUTE TESLA'S CLAIM OF OPERATOR ERROR.

Mileage: 91,000

1. THE LIQUID CRYSTAL DISPLAY THAT IS THE WINDOW TO THE CAR'S SOUL HAS STARTED LEAKING THE LIQUID CRYSTAL STUFF. THE DISPLAY SHOWS DEFECTS AND I'M CONCERNED IT WILL FAIL RENDERING THE CAR UNSAFE AND UNUSABLE. 2. THE A/C AND THE HEATER11/ QUIT WORKING AND BLOGGERS SAY IT'S THE DC-DC CONVERTER THAT IS A SYSTEMIC PROBLEM. IF IT FAILS FURTHER IT MAY AGAIN RENDER THE CAR UNSAFE OR UNUSABLE.

IN 2014 A TESLA CAUGHT FIRE IN A TORONTO GARAGE. THIS CASE WAS INCLUDED IN THE NHTSA INVESTIGATION INTO THE ISSUE OF FIRES IN TESLAS. TESLA HAS CLAIMED THAT THE BATTERY OF THE CAR WAS NOT INVOLVED IN THE FIRE AND THAT THE FIRE WAS PROBABLY CAUSED BY FAULTY HOUSE WIRING. HTTP://WWW.AUTOFOCUS.CA/NEWS-EVENTS/NEWS/TESLA-INVESTIGATES-CAUSE-OF-TORONTO-GARAGE-FIRE SNIP: 'IN THIS PARTICULAR CASE, WE DON'T YET KNOW THE PRECISE CAUSE, BUT HAVE DEFINITIVELY DETERMINED THAT IT DID NOT ORIGINATE IN THE BATTERY, THE CHARGING SYSTEM, THE ADAPTER OR THE ELECTRICAL RECEPTACLE, AS THESE COMPONENTS WERE UNTOUCHED BY THE FIRE,' SAID A TESLA SPOKESPERSON. A VIDEO HAS NOW SHOWED UP IN WHICH THE PURCHASER OF THAT CAR SHOWS THE STATE OF THE INTERIOR. THERE IS NO DOUBT WHATSOEVER THAT THE BATTERY DID IGNITE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=SRMQBRB_LMM IT APPEARS T HAT TESLA HAS BEEN TELLING LIES AND DELIBERATELY COVERING UP THE ISSUE OF FIRES. THERE HAVE BEEN MANY MORE FIRES SINCE THAT THAT ONE. I HAVE COMPILED A SUMMARY OF SOME SUSPICIOUS TESLA FIRES: HTTP://TESLABEARS.CLUB/T/GREAT-BALLS-OF-FIRE WHILST THAT COLLECTION DOES CONTAIN SOME HUMOROUS POSTS I CAN ASSURE YOU THAT I AM ENTIRELY SERIOUS ABOUT THIS SAFETY ISSUE. I REQUEST THAT YOU REOPEN THE FIRE INVESTIGATION.

Mileage: 2,000

HERE IS A TESLA IN THE SALVAGE YARD. HTTP://WWW.COPART.COM/US/LOT/14649834?SEARCHID=1942545060 IT HAS BEEN BURNED OUT. THE SUSPENSION HAS COLLAPSED AND THE CAR IS PROPPED UP WITH PIECES OF WOOD. THERE DOES NOT SEEM TO BE ANY IMPACT DAMAGE, THE FRONT BUMPER BAR AND THE FRONT WHEELS ARE NOT DISPLACED. WHILST IS POSSIBLE THAT THE SUSPENSION HAS COLLAPSED DUE TO THE FIRE IT IS ALSO PROBABLE THAT THIS IS ANOTHER INSTANCE OF SUSPENSION FAILURE CAUSING THE BATTERY PACK TO DRAG ALONG THE GROUND AND IGNITE. PLEASE INVESTIGATE THE CIRCUMSTANCE OF THIS INCIDENT. I BELIEVE THERE IS STILL AN ONGOING PROBLEM WITH TESLAS CATCHING FIRE DUE TO SUSPENSION FAILURES AND THAT THE COMPANY IS COVERING UP THIS PROBLEM. GASOLINE FIRES CAN BE EXTINGUISHED RELATIVELY EASILY BUT A LITHIUM BATTERY FIRE IS ALMOST IMPOSSIBLE TO PUT OUT.

Mileage: 15,000

ON JULY 16, 2015 WHILE DRIVING MY 2013 MODEL S 60, I MADE A RIGHT HAND TURN INTO A PARKING SPACE IN SIMI VALLEY, CALIFORNIA. AS I PULLED INTO THE SPACE, I TOOK MY FOOT OFF OF THE ACCELERATOR AND APPLIED THE BREAKS. INSTEAD OF STOPPING, THE CAR LURCHED FORWARD OVER A CURB AND A BERM, STOPPING WHEN IT HIT A FIRE HYDRANT, PROPELLING IT OFF OF ITS BOLTS, GENERATING A HUGE GEYSER OF WATER. BECAUSE OF THE TREMENDOUS AMOUNT OF WATER GUSHING OVER MY CAR, I HAD NO VISIBILITY AND ELECTED TO STAY IN THE CAR WHILE ATTEMPTING TO DIAL 911. MOMENTS LATER, A MAN WHO HAD BEEN SITTING IN THE CAR NEXT TO THE SPACE WHERE I WAS ATTEMPTING TO PARK, OPENED THE BACK DOOR TO ASK ABOUT MY CONDITION. I THEN EXITED THE CAR. I WAS NOT INJURED AND THANK GOODNESS THE CAR HAD NOT HIT ANOTHER PERSON OR ANOTHER CAR. IT TOOK A TOW TRUCK ABOUT 15 MINUTES TO ARRIVE AT THE SCENE. ALL THE WHILE THE TORRENTIAL WATER SURGED AROUND, UNDER AND OVER MY CAR AND NOW FLOODED THE INTERIOR. ACCORDING TO TESLA, EITHER THE CAR SHORTED-OUT CAUSING ALL OF THE WINDOWS TO ROLL DOWN OR THERE IS A SAFETY FEATURE THAT CAUSES THE WINDOWS TO ROLL DOWN IF THE CAR PERCEIVES IT IS UNDER WATER. THE MAN WHO BRAVED THE FLOOD OF WATER FROM THE FIRE HYDRANT TO CHECK ON ME SAW THE ENTIRE ACCIDENT AS HE WAS SITTING IN HIS CAR. HE SAID THAT MY BREAK LIGHTS WERE ON AS MY CAR WENT OVER THE BERM. I HAVE NO IDEA WHAT CAUSED THE CAR TO ACCELERATE BY ITSELF AND I AM CERTAIN THAT MY FOOT WAS ON THE BRAKE PEDAL. THE NEXT DAY, I HEARD FROM BOTH MY INSURANCE COMPANY AND THE BODY SHOP THAT TESLA WANTED THE CAR AT THEIR SERVICE CENTER IN VAN NUYS. SEVERAL WEEKS AGO, THE CLAIMS ADJUSTER CALLED TO SAY THAT DUE TO THE HEAVY WATER DAMAGE, THE CAR HAS BEEN TOTALED. I AM WRITING THIS COMPLAINT ON THE NHTSA'S WEBSITE BECAUSE I BELIEVE THERE IS SOMETHING TERRIBLY WRONG WITH THIS PARTICULAR CAR. ALSO, SEE NHTSA REPORT OF PREVIOUS 2013 ACCIDENT.

Mileage: 22,000

TIMOTHY DEVINE WAS KILLED AFTER DRIVING HIS VEHICLE OFF THE ROAD AND DOWN THE CANYON. THE TESLA STARTED A BRUSHFIRE THAT WAS SO BAD THAT 180 FIREFIGHTERS WERE CALLED IN AND MALIBU CANYON ROAD WAS CLOSED FOR OVER 9 HOURS. TANG, A SPOKESMAN FROM THE HIGHWAY PATROL SAID THAT TIMOTHY DEVINE WAS SO BADLY BURNED HE WASN'T RECOGNIZABLE AS A PERSON AND THAT FIRE HAD MELTED THE CAR DOWN TO NOTHING. WAS THIS SUICIDE OR DRIVER ERROR? WAS THIS KNOWN PROBLEMS WITH STEERING, UNINTENDED ACCELERATION, BRAKE FAILURE, ETC. WAS THIS FATAL CRASH, FIRE AND EXPLOSIONS THE THE FAULT OF THE DRIVER AND OR THE FAULT OF THE VEHICLE?

NEEDED TO REPLACE DRIVE MOTOR, 85KW BATTERY IN THE LAST 6 MONTHS AND CURRENTLY HAVE FAULTY ONBOARD CHARGER AND NOT ABLE TO CHARGE. THESE FREQUENT CHARGING PROBLEMS HAVE REALLY ANNOYED ME. TESLA SERVICE HAS BEEN REALLY NICE AND RESPONSIVE, HOWEVER, I DECIDED TO REPORT THESE BECAUSE THE ISSUES ARE BEYOND WHAT'S EXPECTED FROM A NEW CAR, LET ALONE A TESLA. THIS IS LESS THAN RELIABLE FOR A 1+ YR OLD CAR. IF IT WASN'T FOR THE EXTENSION OF TESLA DRIVE TRAIN AND BATTERY WARRANTY (UNLIMITED MILES) THESE WOULD HAVE BEEN REALLY EXPENSIVE REPAIRS. *TR

Mileage: 52,000

TESLA OWNERS ARE STILL REPORTING THAT TESLA'S UNIVERSAL MOBILE CHARGERS ARE STILL A FIRE HAZARD. TESLA OWNERS ARE STILL REPORTING THAT NEW REPLACEMENT GREY FACED ADAPTERS UNDER THE RECALL ARE STILL OVERHEATING, MELTING, FAILING AND BURNING. TESLA OWNERS ARE STILL REPORTING THAT SOME OF THEM HAVE NOT RECEIVED THE NEW GREY FACED ADAPTER UNDER THE RECALL. SOME TESLA OWNERS ARE STILL REPORTING OVERHEATING, MELTING, BURNING AND FAILURES WITH NEW & OLD ADAPTERS. SOME CUSTOMERS REPORT THEY ARE STILL USING THE OLD ADAPTERS THAT HAVE BEEN RECALLED BECAUSE THEY HAVEN'T RECEIVED THE UPDATED NEW GREY FACED ADAPTER. THE GREY FACED ADAPTER HAS NOT ADDRESSED ALL OF THE FIRE HAZARDS WITH THE TESLA'S UMCS. TESLA'S UMCS STILL ARE A FIRE HAZARD. *TR

Mileage: 12,000

TESLA MOTORS IS DANGEROUSLY MISLEADING THE PUBLIC BY FALSELY ADVERTISING IT'S BATTERIES AS "LANDFILL SAFE" AND "NON-TOXIC". THE FALSE CLAIMS CAN HAVE GRAVE IMPLICATIONS ON PUBLIC SAFETY AND THE ENVIRONMENT. PUTTING BATTERIES IN LANDFILLS CAN BE A FIRE HAZARD AS WELL AS A TOXIC HAZARD. WHEN TESLA BATTERIES ARE COMPACTED, OPENED, CATCH FIRE AND/OR EXPLODE; TOXIC MATERIALS CAN BE RELEASED THAT ARE A PUBLIC HAZARD AND A HAZARD TO THE ENVIRONMENT... IN TESLA'S EMERGENCY RESPONSE GUIDE, IT ALLUDES TO TESLA BATTERIES CONTAINING TOXIC MATERIALS. YET ON TESLA'S BLOG TO THE PUBLIC, THEY TRY TO PORTRAY TESLA BATTERIES AS NON-TOXIC, GREEN AND LANDFILL SAFE. TESLA BATTERIES HAVE HEAVY METALS LIKE NICKEL AND COBALT THAT CAN BE TOXIC HAZARDS.... IN THE TESLA BLOG BY [XXX] , HE ALLUDES TO THE BATTERIES HAVING HEAVY METALS LIKE COBALT AND NICKEL. YET CLAIMS THE BATTERIES ARE NON-TOXIC. ELON MUSK AND OTHER TESLA REPRESENTATIVES HAVE MADE SIMILAR MISLEADING CLAIMS.... A QUOTE FROM TESLA'S MODEL S. EMERGENCY RESPONSE GUIDE: "HIGH VOLTAGE BATTERY - FIRE DAMAGE A BURNING OR HEATING BATTERY RELEASES TOXIC VAPORS. THESE VAPORS INCLUDE H2SO4, OXIDES OF CARBON, NICKEL, ALUMINUM, LITHIUM, COPPER AND COBALT. RESPONDERS SHOULD WEAR FULL PPE, INCLUDING SCBA AND TAKE APPROPRIATE MEASURES TO PROTECT CIVILIANS DOWNWIND FROM THE INCIDENT.".... BY ELON MUSK, CO-FOUNDER & CEO OF TESLA MOTORS: "BATTERIES THAT ARE NOT TOXIC TO THE ENVIRONMENT! I WOULDN?T RECOMMEND THEM AS A DESSERT TOPPING, BUT THE TESLA MOTORS LITHIUM-ION CELLS ARE NOT CLASSIFIED AS HAZARDOUS AND ARE LANDFILL SAFE.".... BY [XXX] : "RECYCLING OUR NON-TOXIC BATTERY PACKS ABOVE AND BEYOND ROHS, OUR LITHIUM ION CELLS CONTAIN NO HEAVY METALS, NOR ANY TOXIC MATERIALS.".... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

A STOLEN TESLA CRASHED IN WEST HOLLYWOOD, KILLING THE DRIVER. PHOTOS SEEM TO SUGGEST THAT THE DRIVER SIDE AIR BAG MAY NOT HAVE DEPLOYED. ALLEGEDLY LIGHT POLES SPLIT THE CAR IN HALF. THE LIGHT POLES SEEM TO BE THE BREAKAWAY TYPE. SUGGESTING THERE MAY BE A STRUCTURAL WEAKNESS THAT ALLOWED THE TESLA TO BREAK IN HALF, FRACTURING THE BATTERY, CATCHING PIECES OF BATTERY ON FIRE, AND EXPLODING BATTERY CELLS, SENDING FLAMING SHRAPNEL THROUGH THE NEIGHBORHOOD. *TR

THE UMC SOFTWARE "FIX" DID NOT FIX THE PROBLEMS. CHARGE CONNECTORS HAVE CONTINUED TO OVERHEAT, MELT AND BURN. ALLEGEDLY SOME OF THE UMC CONNECTOR TO WIRE WELDS ARE INSUFFICIENT, AND A FIRE HAZARD, INDICATING POOR MANUFACTURING AND POOR QUALITY CONTROL. SOME CUSTOMERS CLAIM TO HAVE HAD A DOZEN OR MORE UMCS FAIL. TESLA (ELON MUSK) CLAIMED THAT NEW AND REVISED ADAPTERS WOULD BE MAILED OUT WITHIN TWO WEEKS, IT WAS ABOUT TWO MONTHS BEFORE THE REVISED ADAPTERS UNDER THE RECALL STARTED TO BE SHIPPED OUT. THE RECALL HAS BEEN SLOW. CUSTOMERS ARE ALLEGING THAT TESLA DOES NOT KEEP OWNERSHIP ADDRESSES UP TO DATE, SO MANY CUSTOMERS ARE NOT GETTING RECALL NOTICES OR THE REVISED ADAPTERS UNDER THE RECALL. TESLA (ELON MUSK) CLAIMED THAT THE ADAPTERS WOULD CONTAIN A THERMAL FUSE TO REDUCE THE FIRE HAZARD, YET ALLEGEDLY THE REVISED ADAPTERS THAT HAVE BEEN SENT OUT UNDER THE RECALL DON'T HAVE THERMAL FUSES. THE CONNECTORS BETWEEN THE ADAPTER AND THE MODULE/BRICK SEEM TO BE INSUFFICIENT AND A FIRE HAZARD. SOME CUSTOMERS ARE REPORTING THAT NEW REVISED GRAY ADAPTERS ISSUED BY THE RECALL ARE ALSO OVERHEATING AND MELTING; EVEN WITH THE SOFTWARE UPDATES THAT TESLA (ELON MUSK) CLAIMED WOULD FIX THE PROBLEMS. ALLEGEDLY THE REVISED GRAY ADAPTERS HAVE HIGHER TEMPERATURE PLASTICS AND IMPROVED WELDS; YET SOME UMCS ARE CONTINUING TO OVERHEAT AND MELT. SOME OF THE UNDERLYING PROBLEMS STILL HAVE NOT BEEN RESOLVED, THAT'S WHY THE UMCS ARE STILL A FIRE HAZARD. *TR

BEFORE DEFECTIVE NEMA-1450 COULD BE REPLACED, I HAD A MELT-DOWN OF THE DEVICE WHILE CHARGING THE CAR. THE REASON FOR WRITING: LETTER RECEIVED TODAY (LETTER DATED 6/27/14) FROM TESLA SAYS THEY HAD DEVELOPED A SOFT-WARE UPDATE TO PREVENT THIS (AS WELL AS REPLACING THE PART). MY INCIDENT HAPPENED AFTER MY SOFTWARE WAS UPDATED (I'M NOW 5.11, UPDATE WAS 5.8.4). CLAIMS OF SOFTWARE PROTECTION SHOULD BE VALIDATED. *JS

Mileage: 4,000

TESLA MODEL S. HAS PROBLEMS THAT WITH LITTLE OR NO NOTICE THE CAR CAN QUIT, LEAVING THE CAR AND OCCUPANTS STRANDED DANGEROUSLY IN HEAVY TRAFFIC, SOMETIMES WITH NO LIGHTS. ALLEGEDLY THE TRACTION BATTERY, DRIVE UNIT, CONTACTOR, INVERTER, CONVERTER AND/OR 12 V ACCESSORY BATTERY CAN SUDDENLY FAIL CAUSING THE TESLA TO QUIT WITH LITTLE OR NO WARNING, THEN COASTING TO A STOP. ALLEGEDLY IN SOME CASES AFTER THE VEHICLE COMES TO A STOP THE 12 V BATTERY AND SYSTEMS WILL QUICKLY FAIL, PREVENTING PARKING LIGHTS AND HAZARD LIGHTS FROM BEING USED AND PREVENTING THE PARKING BRAKE FROM BEING RELEASED AND PREVENTING THE ENGAGEMENT OF TOW MODE THUS PREVENTING THE VEHICLE FROM BEING PUSHED OR COASTED OUT OF DANGEROUS TRAFFIC TO A SAFER LOCATION. NOT BEING ABLE TO ENGAGE TOW MODE, IT MAKES TOWING THE VEHICLE MORE DIFFICULT, TIME-CONSUMING AND RISKY. *TR

ALLEGEDLY THE TESLA MODEL S. "UNIVERSAL MOBILE CHARGER" (UMC) HAS AN INTERRUPT RELAY THAT IS ONLY RATED 30 AMPS, ON A CIRCUIT THAT CARRIES 40 AMPS. ALLEGEDLY SOME OF THE UMC MODULES (AKA CONTROLLERS, BRICKS) HAVE SHOWN SIGNS OF OVERHEATING. THERE ARE CONCERNS THIS COULD BE A FIRE HAZARD. *TR

DESPITE THE 14V006000 RECALL BEING ISSUED ABOUT A MONTH AGO, CUSTOMERS ARE COMPLAINING THAT THEY HAVE NOT RECEIVED A RECALL NOTIFICATION, SO THEY HAVE BEEN UNAWARE OF THE FIRE HAZARDS AND ONLY FOUND OUT ABOUT IT ONLINE AFTER THEIR CHARGE CONNECTORS FAILED AFTER THE RECALL. ALLEGEDLY ON JANUARY 9, 2014 TESLA CEO ELON MUSK CLAIMED THAT RELATED RECALLED TESLA MODEL S. ADAPTERS WOULD BE MAILED OUT WITHIN TWO WEEKS. YET A MONTH LATER CUSTOMERS AND ALLEGEDLY EVEN TESLA SERVICE CENTERS HAVE NOT RECEIVED THE REPLACEMENT ADAPTERS. THE PROPOSED RECALL AS IT STANDS SEEMS TO BE INSUFFICIENT BECAUSE THE ONLY HARDWARE THAT IS REPLACED IS THE ADAPTER. THE CONNECTIONS BETWEEN THE ADAPTER AND THE UMC MODULE ARE WELL DOCUMENTED TO BE THE SOURCE OF MANY OVERHEATING, MELTING AND BURNING EVENTS. THESE CONNECTIONS SHOULD PROBABLY BE REPLACED WITH CONNECTORS THAT ARE BETTER CAPABLE OF CARRYING THE HIGH CURRENT FOR LONG DURATIONS. DESPITE TESLA TRYING TO PORTRAY A SOFTWARE UPDATE AS A "FIX", TESLA CHARGE CONNECTORS CONTINUE TO OVERHEAT, MELT AND BURN. DESPITE TESLA TRYING TO SCAPEGOAT HOUSE WIRING AND WALL OUTLETS AS THE PROBLEM. THERE HAS BEEN AND CONTINUES TO BE OCCURRENCES OF TESLA CHARGE CONNECTIONS OVERHEATING, MELTING AND BURNING THAT HOUSE WIRING AND WALL OUTLETS ARE NOT THE SOURCE. THERE IS NO DOUBT THAT HOUSE WIRING AND WALL OUTLETS HAVE BEEN AND WILL BE A CAUSE AND OR FACTOR IN SOME CASES, HOWEVER THAT SHOULD NOT DIVERT ATTENTION AWAY FROM THE FAULTY TESLA CHARGE CONNECTIONS THAT ARE A FIRE HAZARD. *TR

IT IS MY OPINION THAT, TESLA IS FRAUDULENTLY MISREPRESENTING STATISTICS AND THE SAFETY OF ITS VEHICLES. IT IS MY OPINION, IT IS FALSE ADVERTISING AGAIN. AFTER THE FIRST TESLA BATTERY FIRE ON OCTOBER 1, 2013: ON OCTOBER 4, 2013 ELON MUSK & TESLA MOTORS CLAIMED "YOU ARE 5 TIMES MORE LIKELY TO EXPERIENCE A FIRE IN A CONVENTIONAL GASOLINE CAR THAN A TESLA!" AFTER THE THIRD TESLA BATTERY FIRE ON NOVEMBER 19, 2013: ON DECEMBER 23, 2013 TESLA MOTORS CLAIMED "TESLA VEHICLE IS OVER FIVE TIMES LESS LIKELY TO EXPERIENCE A FIRE THAN THE AVERAGE GASOLINE CAR" I THINK TESLA MOTORS IS YET AGAIN USING FUNKY STATISTICS TO MISREPRESENT AND OVERSTATE THE SAFETY WORTHINESS OF ITS VEHICLES. AFTER THE THIRD TESLA BATTERY FIRE, TESLA WAS AND IS STILL USING STATISTICS THAT SEEMINGLY ONLY FIGURED ON ONE TESLA BATTERY FIRE, RATHER THAN ALL THREE. *TR

AN INDIVIDUAL CLAIMS THAT WHEN HE CHARGES AT A LOWER RATE, THAT IF THE NEW SOFTWARE DETECTS A PROBLEM IT INCREASES THE CHARGE RATE RATHER THAN REDUCING IT. IF IT IS TRUE, UNDER SOME CIRCUMSTANCES THE UPDATE CAN INCREASE THE CHANCE OF AN OVERLOAD AND FIRE. IT SEEMS IN SOME CASES THAT THE TESLA SAFETY SOFTWARE UPDATE SAFETY "FIX" MAY BE CREATING FIRE HAZARDS. THERE MAY BE A GLITCH, BAD PROGRAMMING IN THE TESLA SOFTWARE UPDATE. PART OF THE NHTSA CAMPAIGN NUMBER: 14V006000 RECALL, HAS A SOFTWARE UPDATE THAT BY AN ALLEGATION MIGHT INCREASE CURRENT WHEN THE SOFTWARE DETECTS A PROBLEM WHEN IT IS CHARGING AT A LOWER CHARGE RATE. ALLEGEDLY IN SOME CASES THE TESLA CHARGER WILL CHARGE FASTER THAN IT IS SET. *TR

ALLEGEDLY: A TESLA OWNER AWOKE TO THE SMELL OF BURNING ELECTRICAL. SHE CALLED 911. A FIRE FIGHTER WAS INJURED RESPONDING TO THE GARAGE FIRE. FIRE INVESTIGATORS SUSPECT THAT THE ORIGIN OF THE FIRE WAS THE WALL SOCKET OR THE TESLA UNIVERSAL MOBILE CONNECTOR FROM THE TESLA CHARGING SYSTEM PLUGGED INTO THE WALL OUTLET. I'VE SEEN EVIDENCE OF MANY OF TESLA'S CHARGING CONNECTIONS FAIL. EVEN IF THE CONNECTION FAILED AT THE WALL SOCKET, I WOULDN'T RULE OUT THE TESLA DESIGN AS A CAUSE OR A CONTRIBUTING FACTOR. THE DESIGN OF THE TYPICAL TESLA CHARGING CONFIGURATION PUTS UNDUE STRESS ON THE WALL SOCKET, WHICH COULD CONTRIBUTE TO A FAILURE OF A WALL SOCKET. IN MY OPINION SOME OF THE TESLA CHARGING CONNECTIONS ARE NOT ROBUST ENOUGH FOR THE POTENTIAL CURRENTS INVOLVED. MANY OF TESLA'S CHARGE CONNECTIONS ARE KNOWN FOR PRODUCING EXCESSIVE HEAT. *TR

MANY TESLA OWNERS HAVE ALLEGED HAVING PROBLEMS WITH THEIR TESLA POWER PLUGS AND OR ADAPTERS FOR THEIR CHARGERS. HERE IS ANOTHER EXAMPLE. QUOTE: "HAD A VERY DISTURBING INCIDENT LAST NIGHT. MY MODEL S WAS CHARGING IN MY GARAGE WHEN MY SMOKE DETECTOR WENT OFF. I RAN TO THE GARAGE AND SAW PLUMES OF SMOKE COMING FROM THE TESLA NEMA 14-50 ADAPTER. THE CAR WAS STILL CHARGING! I UNPLUGGED THE CHARGER FROM THE CAR AND YANKED THE CHARGER ADAPTER PLUG FROM THE OUTLET. THE NEMA 14-50 ADAPTER FUSED TO CORD. THE ADAPTER HAD A HOLE ON ONE SIDE WHERE IT WAS MELTING. I CALLED TESLA AND THEY SENT OUT SOMEONE WITH A NEW MOBILE CHARGER AND NEMA 14-50 ADAPTER. I AM NOT SURE HOW I FEEL ABOUT USING THIS ADAPTER AGAIN. THE BREAKER NEVER TRIPPED NOR DID THE CAR GENERATE ANY ERROR OR SHUT OFF CHARGING. I HAD THE ELECTRICIAN COME OUT AND INSPECT THE OUTLET. IT SHOWED NO SIGNS OF CHARRING AND TESTED OUT FINE FOR CONSTANT VOLTAGE WITHIN SPECS. NOT SURE HOW I FEEL ABOUT TESLA'S RESPONSE AT THIS POINT. I PLAN ON CALLING THEM IN THE MORNING." *TR

MANY TESLA OWNERS HAVE BEEN ALLEGED HAVING PROBLEMS WITH THEIR TESLA POWER PLUGS AND OR ADAPTERS FOR THEIR CHARGERS. HERE IS ANOTHER EXAMPLE. QUOTE:"I PLUGGED IN THE MODELS TODAY AND THE POWER RING TURNED RED. LOOKED AT THE UNIVERSAL WALL CONNECTOR AND IT WAS RED. I TRIED UNPLUGGING IT AND REPLUGGING IT IN AND NO BETTER. I THEN TOOK THE NEMA 14-50 ADAPTER OFF FROM THE CABLE AND THIS IS WHAT I FOUND". *TR

TL* THE CONTACT OWNS A 2013 TESLA MODEL S. THE CONTACT STATED THAT THE CHARGING CORD BECAME EXTREMELY HOT AND THE CONTACT WAS BURNED AFTER MAKING CONTACT WITH THE CORD. THE PLASTIC PART OF THE CORD HAD ALSO MELTED. THE CHARGING CORD WAS DISCONNECTED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO ADVISED THE CONTACT TO CALL THE FIRE DEPARTMENT. THE FIRE DEPARTMENT FOUND THE CHARGING CORD TO BE DEFECTIVE. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 5,500.

Mileage: 5,500

ALLEGEDLY A TESLA OWNER HAD A CHARGE PLUG AND ADAPTER OVERHEAT AND MELT, THAT COULD HAVE CAUSED A FULL BLOWN FIRE. I FIND THIS CONCERNING, ESPECIALLY IN LIGHT OF A RECENT TESLA GARAGE FIRE, THAT THE FIRE DEPARTMENT RULED THE TESLA CHARGING CIRCUIT AS A POSSIBLE SOURCE. MELTED CHARGING ADAPTER/CORD LAST EVENING MY WIFE AND I NOTICED WHAT SMELLED LIKE MELTING PLASTIC. AFTER A THOROUGH INVESTIGATION WE DETERMINED THAT THE ODOR WAS COMING FROM THE CHARGING PLUG AND CORDSET. AFTER BURNING MY HANDS AND ARM REMOVING THE PLUG I PULLED THE ADAPTER OFF THE CORDSET AND SURE ENOUGH THE INNERDS HAD MELTED DOWN.' HTTP://WWW.TESLAMOTORSCLUB.COM/SHOWTHREAD.PHP/25444-MELTED-CHARGING-ADAPTER-CORD CALIFORNIA FIRE DEPARTMENT SAYS TESLA MODEL S CHARGING SYSTEM MAY HAVE STARTED GARAGE FIRE HTTP://WWW.BUSINESSINSIDER.COM/TESLA-GARAGE-FIRE-2013-12. *TR

I TOOK DELIVERY OF MY MODEL S ON MONDAY, JULY 1, 2013. I TOOK THE CAR FOR A FAST DRIVE AND I SMELLED SOMETHING BURNING. IT WAS COMING THROUGH THE VENTS. THE SMELL MADE ME DIZZY ALONG WITH MY FAMILY MEMBERS TO A POINT WHERE WE HAD TO STOP AND GET OUT OF THE CAR FOR AIR AND WALK IT OFF. WHY HASN'T THE GOVERNMENT ISSUED A RECALL ON THE TESLA MODEL S. I CALLED TESLA, I WAS TOLD, DO NOT WORRY ABOUT IT, THE SMELL WILL EVENTUALLY GO AWAY. THIS IS B.S. I PAID OVER $100,000 FOR A CAR THAT I CANNOT DRIVE FOR 2 TO 3 WEEKS BECAUSE OF A BURNING SMELL THAT MAKES EVERYONE IN MY CAR DIZZY AND ALL TESLA DOES IS SAY, OPEN YOUR WINDOWS? GO CHECK THE TESLA FORUM, EVERYONE IS COMPLAINING ABOUT THE SMELL BUT TESLA WILL DO NOTHING ABOUT IT. HTTP://WWW-ORIGIN.TESLAMOTORS.COM/DE_AT/FORUM/FORUMS/BURN-SMELL-NEW-TESLA-S-WHEN-HEAT I WILL NOT GIVE MY REAL CONTACT INFORMATION BECAUSE I AM AFRAID OF TESLA AND THE CEO COMING AFTER ME FOR REPORTING THE COMPANY. THIS IS A DANGEROUS PROBLEM AND UNHEALTHY. *TR