2017 TESLA MODEL S Unknown Or Other Problems

I am reporting multiple safety-related defects on my 2017 Tesla Model S (VIN [XXX] ) that were present at the time of purchase but not disclosed by the selling dealer (Starling Ford, Titusville, FL). A certified independent EV repair facility (The Electrified Garage) inspected the vehicle on 11/17/2025 and documented the following safety defects: • failing/worn suspension components (control arms, thrust arms, cracked bushings) • torn sway-bar link boots • inoperative right-rear window regulator • driver window contacting internal wiring harness • moisture in the rear inner tail lamp • previous A/C drain blockage causing interior water intrusion These issues pose risks related to steering stability, electrical safety, visibility, and structural integrity. All of these conditions existed prior to the sale and were not disclosed. I am requesting NHTSA to log this complaint for federal safety review as these defects involve suspension, electrical moisture intrusion, and visibility issues that may impact the safe operation of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a traumatic incident involving a 2017 Tesla Model S (loaner) that crashed on [XXX], in Arizona while Autopilot was engaged. We were traveling eastbound at 55 mph on [XXX] near [XXX] when the vehicle suddenly pulled hard left into the median and hit a tree. I briefly lost consciousness and suffered a concussion; my passenger sustained a broken back and thumb. Smoke rose from the car, and doors wouldn't open. I’m claustrophobic—it was terrifying. I managed to exit via the front passenger door but couldn't move my friend due to possible spinal injuries. This incident changed our lives. I have chronic back pain and PTSD. My friend hasn’t worked since. Tesla has not taken accountability. I was told internal footage exists and others have seen it, but I’ve never been given access. No third party (manufacturer, police, or insurer) has inspected the vehicle—only Tesla. I tried to buy the wreck at auction to preserve evidence but; my bid for a totaled tesla was $10k, it was declined. There were no warning lights or alerts before the crash. Autopilot failed. If the car had veered into traffic or pedestrians, people might’ve died. Instead of support, I was found at fault by AAA (despite no citation), received six points, and my premium rose to $2,200/month. Tesla must be held accountable. Consumers deserve transparency. Autopilot gave no warning and couldn’t avoid a tree in broad daylight. I urge the NHTSA to investigate this crash, request the vehicle’s data/video, and provide resources for victims of vehicle tech failures. I can supply witness contacts and medical documentation. Please help. Complacency is going cost lives. There should be a class action lawsuit. Blood on the hands of Tesla for using humans as test rats. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car auto accelerated in parking lot structure. Hit column; air bags did not deploy so no injury to me, the driver. Dealer refuses to confirm the data to support their conclusion that driver was at fault. Vehicle inspected by dealer owned collision center and dealer related insurance company. No warning or messages prior to auto acceleration.

Approaching my garage door as it was opening when the car suddenly accelerated smashing through the garage door, through the back wall of the garage, through the laundry room and finally stopped in the main bedroom with the front wheels off the ground as the car rested on top of the washing machine.

Tesla Model S has a problem when the electronic actuator for the rear lift gate failed, it cannot be opened unless serviced by Tesla. This creates a safety concern - (1) - The emergency release cable is hard to locate because it is covered by plastic that is only engraved with a picture making it impossible to find a dim/dark situation. (2) The emergency cable failed to unlatch the lift gate making it impossible to open if someone is trapped inside. There is no way to open the lift gate until someone remove the trim and peel off the cover and experiment with unplug / replug the connection wire and hope it will unlock the lift gate making it impossible for most owners. (3) When the actuator failed, the instrument cluster should not just say rear lift gate is open, proceed with caution, it should provide descriptive warnings the gate may fly open, from outside it looks like it is closed and cannot be manually lift up and driver. The driver likely will continue to drive and all warnings stop after reaching 35 mph once until the next drive. (4) On older model, there is option for child jump seats for kids and toddlers. This will be a nightmare if the electronic part failed but no way to open it until serviced by Tesla. This is not a one off problem but a common problem as reported here and easily searchable on the internet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Tesla will not let me update my software to correct the safety issue. Please compel Tesla to update my vehicle's software. I received a recall letter stating my vehicle's software needs to be updated. I checked my vehicle and the letter is correct; my software is out of date. However, when I tried to update my software the vehicle tells me that I have the most up to date software. I tried to make a service appointment three times to have the software updated. However, every time I tried to schedule an appointment, the Tesla app tells me that my vehicle has the most up to date software and "service is not required." The app will not let me make an appointment to update the software.

I received a recall notice (NHTSA recall no: 23V-838) early February 2024 about a recall related to Autosteer, increasing the risk for collision. The remedy specified was that I will be receiving an OTA firmware update and it should be remedied as long as the vehicle is running 2023.44.30 software version or later (free of charge). But until today, I have not received this update and my vehicle (as of 4/27/2024) is running 2022.8.10.20 . The reason the Tesla service center is giving me is that this is because my vehicle is on MCU1 (infotainment version) and I might need to pay around ~$2000 to upgrade the hardware to MCU2 to get the new software version. I have concerns that even though the letter says I will start receiving updates in Dec 2023, I havent received it yet and is risky.

Autopilot drove me off the road during turning right on Hwy 183 on April 4, 2023. 9:04 pm. My tesla Model S was on Autopilot and Car went off the road during right turn and about to hit the red light pole.

Tesla has failed to provide the software updates to fix the recalls on my and ALL other MCU1 cars that have FSD paid for. This is because Tesla has not delivered sent FSD to these cars, and hopes owners will pay $2,000 to upgrade to MCU2. Tesla has LIED that all cars with FSD paid for will be upgraded to the required hardware necessary to use FSD. This has now became a safety issue as recalls are not being addressed!! Tesla States vehicles should be running software version 2023.44.30 or later... We are stuck at 2022.8.10!

Upon use of the vehicle defroster feature in cold weather, my windshield cracked. There was no impact to the windshield. The vehicle cabin is bound by glass and spontaneously cracking glass during normal use of the vehicle is not safe.

Center screen is leaking gel and is discolored.

1. Component; Tesla tried to push version 2022.8.10.12 (currently am on version 2022.8.10.8) This caused MCU 2.5 to no longer communicate with the Instrument cluster screen. 2. Saftey; a. Instrument cluster doesn't indicate whether vehicle is in Drive or Reverse mode. 3. & 4. On 7/19/23 Tesla Tech confirmed issue and duplicated issue. 5. Issue commenced shortly before 7/15/23 when the software update was pushed by OTA from Tesla. The warning lights on the Instrument cluster have been photographed and provided to Tesla prior to the tech scheduled appointment 7/19/23. Auto was working fine before the sw update, now Tesla wants $2,800 for me to update the hardware.(first quoted $1500 then see chat incresing pricing. Yesterday when driving car on freeway at 55 mph, the IC showed only going 8mph no matter what speed I was going.

When using the automated cruise control or full self driving, it will unexpectedly phantom brake. Seems to happen more when there is full sun. I have the latest updates. Did much better when cloudy, but it would still phantom break a few times during a 12 hour trip. But when in full sun, it did brake 10+ times.

I was driving at low speed when I suddenly felt a very loud pop and snap. I thought I had a flat tire. The car pulled to the left. I had trouble pulling over and thought I was going to hit someone. I was able to come to a stop abruptly. I checked for a flat and had none. I called Tesla after limping the car home because I could not see a flat. The car had a broken control arm and had completely pulled the left wheel against the frame. Almost like I got something really hard but I hadn't. I had just pulled away from a stop sign when the snap took place. I was put at risk as well as my child. I couldn't control my vehicle. There were no warning messages. The vehicle was repaired by tesla and they didn't even call me to tell me what was wrong with it. I found out it was the control arm from the documents i was given.

The car, which was equipped by Tesla's Full Self-Driving Beta software v11.3.3, attempted to make a premature left lane change in preparation for a left turn at the light, which almost put me in front of a pickup truck waiting in the center turn lane. Please find the attached dash cam video on this link: https://share.icloud.com/photos/0e9EMY-_AQSWXtCRe9YedeE7A

Windshield cracked after using Defrost. Had no chips or blemishes on the windshield prior to the incident. Outside temperature was 18F, car was covered in 1in snow from the night before; ran defrost for 20 minutes.Removed snow with plastic bristled brush, drive 5 miles and let it sit after shut down. Came back to see two foot long cracks near the defrost vent.

I have a video taken from the front camera of my Tesla S showing the entire incident that I can upload. On Dec 26, 2022 my beta FSD was engaged. The Tesla made a left hand turn onto the highway and then erratically ran off the road jumping the curb on a university sidewalk damaging wheels and tires. I suffered a right knee contusion from the impact of the hit.

The emergency trunk release does not work when the cinch motor fails on the power tailgate. Part is scheduled to be replaced by Tesla.

open recall is being refused of service.

My car hardly functions anymore and the Tesla service center is saying I need a new Infotainment Upgrade. This issue causes the car to not function properly.

Tesla designs a single piece headlight with no serviceable parts. This includes headlights, high beams, and namely daytime running lights. All of these components are on an LED strip that overheats and un-solders due to this high heat, which causes premature failure. Some owners have reported as little as 3 months of life before failing. The day

Fingers can get caught in the retracting door handles which retract if the key fob is pressed while fingers are in the door handle

My vehicle had a 360-degree dashcam safety recording feature, and a safety feature called Sentry which warns people who are too close to the car or bump the car that it is recording them. Tesla removed the feature from my car, presumably because it did not work with the hardware (they quickly upgraded the next cars), and now shows the Sentry feature in the software and even pretends like it is recording, but it is not. The feature was removed on all HW 2.0 MCU 1 vehicles even though it's paid for in the Advanced Autopilot package. Tesla should have to recall these cars and put in the appropriate hardware that all cars built shortly after my car have once they learned that the equipment they put in was not sufficient for what was advertised. I have recordings from my vehicle from when the feature was there that I can share with you to prove that the feature was there, then it was removed because of the inadequate hardware in the car (rather than recalling them to upgrade the hardware).

The display screen, which controls the vehicles defrost, a key road visibility function, repeatedly freezes during driving, incapacitating the defrost, heat and cooling systems .This presenta an extreme risk to life and limb that needs immediate attention action that Tesla refuses to address. Tesla has replaced the recalled chip, however, the problem persists and they claim it’s the age of computer and I would have to upgrade it at my expense. They claim my full car warranty doesn’t cover this as a pre-owned vehicle. Given that this is still related to the recall issue with the Tesla computer, they need to repair this at their expense by replacing the unit as they have with others in the past. Please help all affected Tesla owners before someone dies by representing us again as huge multinational company more interested in hitting sales targets than customer safety.

Went to back into charger and back up camera still showed photo from where car was parked at home before I started my trip. I noticed a car behind me in mirror but picture showed no cars (and wrong location).

The backup camera stopped working. I took the vehicle to the Tesla dealership and had to have the camera replaced. I am aware that there is a recall on Model 3 Tesla’s for a camera issue. I have also seen multiple sites online where Tesla drivers report issues with the backup camera for Model S vehicles.

Since Tesla has disabled the radar, and went to vision only, my car is a nightmare to drive on autopilot or FSD on two lane roads at night. Phantom braking, numerous times it has went onto the shoulder thinking an oncoming car a 1/4 away was in our lane, twice it even went into the oncoming traffic lane. Never did this when radar was enabled. My car has radar but they turned it off in software update

There is an unresolved eMMC memory chip recall, but all my appointments to have it corrected were canceled, reasoning lock of parts. Tesla claims to have delivered software solution, however my center screen restarts frequently, and during that process several functions do not work. Among them A/C, defroster, heat... The reboot process is initiated automatically and takes anywhere from 3 to 12 minutes. After my recent appointment was canceled i was informed not to make further appointments for this recall.

My 2017 Tesla modes S has had a phantom braking for nearly five years. It usually occurs when the car is in cruise control and falsely identifies a vehicle (usually on the front right side) that isn't there. The sudden and rapid braking is disconcerting at best and dangerous at worst. Fortunately, I have not had an accident due to this sudden and inappropriate behavior. I have supplied this information to Tesla several times including dozens of "bug report" which is sent directly to Tesla when the incident occurs. Tesla has never fixed the problem.

My vehicle is the subject of Recall No. 21V-035 (SB2121001). At the time that I received notice of this recall, about 1 year ago, I had already complained to Tesla about the board malfunctioning for approximately 4-5 months. Each time I contact the Mfr, Tesla, about this issue, they continue to claim unavailability of parts for multimedia display board. They do, however, have an upgraded board that they would put in for a $1500 charge (https://www.tesla.com/support/infotainment). If they have no plans to offer replacement parts for my defection board, should they not be forced to put in the compatible part at no charge even though it is being sold as an "upgrade" (which they hope will get them around having to foot the bill for Recall replacements). After all, it's only an upgrade if the original board functions as designed...which it does not. The car was sold with a set of listed features - but maps don't update, voice recognition is nearly non-functional, and now video recording from the car's cameras have lost color and are two-tone. I even offered, as a compromise to get me a working board, to pay Tesla $1000 for the upgraded board and they declined. I'm requesting help forcing the Mfr to either fix my board with a replacement daughter board or replace the whole thing with a working upgraded infotainment board - all under the aegis of the existing recall.

I am asking [XXX] a mgr. at Centinela Tesla for a refund of the money I spent on an upgrade for the model S which after being installed began shutting down intermittently. Tesla's system records all shutdowns of the cars screens, so If Tesla does not have records of the cars screens shutting down prior to the upgrade, this would indicate it did begin with the upgrade.  The NHTSA made a recall for an issue with the back up cameras which was when TESLA offered me a 1500.00 dollar upgrade instead of the free NHTSA recall fix, saying it was better.  A [XXX] at Torrance Tesla said he saw 2 shutdowns recorded in the week prior and did not have time to look up beyond that week.. [XXX] gave me a free accessory saying sorry for your problems but this is all I can do.  The receipt for the free accessory states it was given at no charge for the troubles with the screens. Tesla's mechanic explained once the upgrade was completed to make the dash cams functional the system must shutdown & restart to rid it self of data accumulation. The cars screens did not shut down prior to having the upgrade because the dash cams only became active as a result of the upgrade hence creating the data which must be expelled by shutting down.  Once this issue becomes evident to the customer Tesla simply tells you we don't have a workaround for this issue and sends you on your way.  Befoe agreeing to the upgrade I asked [XXX] a manager at Centinela Tesla that preformed the installation if this upgrade would make the on board camera system function as dashcams, which she said yes.  We communicated through text so there is a record of our conversation.  After four months with the issue I sold the car.  [XXX] please make my refund, so I don't need to take this issue to small claims court. [XXX] date is 09-13-2021 Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

My 2017 Tesla S 75D has been having issues with the eMMC/daughterboard main computer/screen/control panel blanking out, where basically the screen that has the majority of controls goes black for a few hours. On one occasion the steering wheel was affected--it locked up. To temporarily remedy the issue, I have to reboot the software/car, but I have to be parked and stopped for 30 minutes to an hour, to go through this procedure. This is a reoccurring problem that started in 2020 and it seems other issues, have stemmed from this. For example, the system has a delay of 1-2 minutes to start up--at every start up; other sporadic issues such as no sound (as in there are no sounds, music, alarms or otherwise, working, at all); the key FOB is delayed in being detected (even after replacing the battery).

THE INSTRUMENT PANEL GOES DARK AND INOPERABLE AT TIMES WHEN DRIVING. ALERTS ARE NOTED THAT VEHICLE SAFETY WARNINGS ARE DISABLED. WE’VE TRIED TO REMEDY WITH THE DEALER NOW ON SEVERAL OCCASIONS AND WE’VE BEEN CHARGED FOR APPOINTMENTS ONLY TO FIND OUT THAT THIS IS A VEHICLE RECALL. DESPITE ALL THESE ATTEMPTS TESLA PALM SPRINGS DEALER KEEPS SAYING THEY WILL LET US KNOW WHEN PARTS TO REPAIR BECOME AVAILABLE. OTHER RATTLING REPAIRS IN CENTER COUNSEL ARE DELAYED PENDING THIS RECALL CORRECTION. BUT WE NEVER HEAR BACK FROM THE DEALER ABOUT THIS CORRECTION. IT SEEMS EXCESSIVE ON THE TIME WAITING TO GET THE COMPONENT/PART TO CORRECT THIS ISSUE. WHAT CAN BE DONE? IT SEEMS LIKE A SAFETY ISSUE TO KEEP DRIVING THE CAR WITHOUT THIS CORRECTION.

MY TESLA MODEL S HAS THE V1 HARDWARE, ALSO KNOWN AS MCUV1, WITH THE DAUGHTERBOARD EMMC REPLACEMENT FROM THE PREVIOUS RECALL RUNNING ON FIRMWARE 2020.48.37.1. THE SOUND FOR THE ENTIRE CAR WILL CUT OUT. IT MIGHT COME BACK, BUT EVEN A REBOOT OF THE CAR DOES NOT SOLVE ANYTHING. THESE SOUNDS MAY INCLUDE BLINKER NOISE, SPEED LIMIT CHIMES, LANE DEPARTURE WARNING, AUTOPILOT ENGAGE/DIS-ENGAGE CHIMES, GEAR WARNINGS, COLLISION SAFETY CHIMES, EARLY BRAKING WARNING, AND A LOT MORE SAFETY-RELATED SOUNDS. THIS HAPPENS EVERY TIME I DRIVE THE CAR, NOT JUST THE REPORTED DATE. I HAVE BROUGHT IT IN FOR REPAIRS NUMEROUS TIMES, BUT THIS HAS NEVER BEEN ADDRESSED. I AM ONLY TOLD TO WAIT FOR A NEW FIRMWARE UPGRADE, WHICH I HAVE BEEN FOR YEARS NOW SINCE I FIRST REPORTED THE ISSUE TO TESLA. THIS ONLY HAPPENS WITH MCUV1 CARS AND THEY HAVE REFUSED TO PROVIDE A FREE HARDWARE UPGRADE EVEN AFTER MY INCESSANT REPORTS AND APPOINTMENTS STATING THAT IT IS UNSAFE.

Mileage: 47,056

I COMPLAIN THAT TESLA FAILED TO REMEDY THE DEFECT OF MALFUNCTIONING EMMC BY REPLACING VCM DAUGHTERBOARD (SEE THE LETTER RECEIVED) WITHIN A REASONABLE TIME FRAME. SINCE LAST NOVEMBER I HAVE RECEIVED A NUMBER OF LETTERS FROM TESLA INFORMING THE RECALL AND NOTHING HAPPENED.

Mileage: 23,000

MY CAR WAS RECALLED DUE TO THE 8GB EMMC RECALL AND THIS IS MY SECOND TESLA. THEY HAVE MY OLD VIN NUMBER AND NOT MY NEW VIN AND THE ACCOUNT HAS AN ISSUE FINDING THE RECALL. I NEED HELP.

RECALL NUMBER 21V035 IS NOT BEING HONORED BY TESLA SERVICE CENTER. I HAVE CONTACT TESLA CUSTOMER SUPPORT AND THEY SUGGESTED I CONTACT YOU. PRIOR TO THIS I HAD ARRANGED A SERVICE APPOINTMENT BASED ON COMMUNICATION FROM TESLA ABOUT THE MALFUNCTIONING PART. SERVICE CENTER REFUSED TO HONOR TESLA CORPORATE COMMUNICATION TO CONSUMER

THE WHEEL CONTROL ARM BROKE FOR NO REASON. IT SEEMS TO BE DEFECTIVE FROM THE TIME IT WAS MADE, IT HAPPENED WITH A POPPING SOUND WHEN PARKING

Mileage: 72,000

THE CENTRAL SCREEN WENT BLANK I TOOK TO THE DEALER THEY TRIED TO FIX IT IT HAPPENED TWICE THE WIPERS AND AC CONTINUED TO RUN EVEN WHEN I GOT OUT OF THE CAR LAST TIME IT HAPPENED AT THE REPAIR SHOP THE ODOMETER MILEAGE JUMPED FROM 21 000 TO 58 000 I TOOK THE CAR BACK TO REPAIR SHOP AND THEY SAID IT IS A COMPUTER GLITCH AND FIXED (?) THE PROBLEM AND MILEAGE WAS ADJUSTED I AM WONDERING IF MILEAGE CAN BE ADJUSTED BY THE DEALER , I THINK IT IS ILLEGAL. INTERMITTENTLY THE CAMERAS ARE FOGGING EVEN WHEN IT IS NOT COLD. NO CLEAR EXPLANATION GIVEN BY THE CREW AT REPAIR PLACE

CENTER CONSOLE SCREEN FREEZE AND GOES BLACK FILED MULTIPLE COMPLAINTS BUT DIDNT GET A PROPER ANSWER FROM TESLA THEY SUGGESTED TO PAY 2500 FOR NEW MCU 2, ITS VERY FRUSTRATING AS THEY DON'T RESPOND TO CALLS, THIS ISSUE HAPPENS VERY OFTEN AND ALL THEY GIVE ME IS AN EXCUSE

Mileage: 28,000

I HAVE CONTACTED TESLA MULTIPLE TIMES FOR CENTER SCREEN NOT REBOOTING AFTER PARKING AT SHOPPING CENTER OR AT HOME. THIS STARTED IN MARCH 2019 AND THE PROBLEM HAS NOT BEEN RESOLVED. THIS HAPPENED AGIN A FEW DAYS AGO AND I REPORTED IT TO TESLA. NO RESPONSE SO FAR. CAN NOT DRIVE THE CAR UNTIL THE SCREEN LIGHTS ON. AT ONE TIME I WAS TOLD MODULE NEEDED TO BE CHANGED BUT HAVE HAD NO ACTION FROM TESLA SO FAR.NEED YOUR HELP IN RESOLVING THIS PROBLEM.

CENTER CONSOLE GETS BLACK SCREEN OCCURRENCES AND LOSS OF AUDIO HAS HAPPENED AT LEAST 15-20 TIMES. PURCHASED CAR FROM TESLA IN MID OCTOBER. SCREEN ISSUES SINCE HAVING THE CAR AND NO AUDIO, TESLA STATES TO PATIENTLY AWAIT FE UPDATE HAVE HAD THE CAR SERVICED MULTIPLE TIMES FOR THE ISSUE. SEVERAL APPOINTMENTS CANCELED BY TESLA STATING THERE IS NO FIX AND TO PERFORM RESET ON CAR WHICH IM NOW DOING EVERY 5-10 DAYS.THIS HAS HAPPENED WHILE VEHICLE WAS STATIONARY IN PARK AND HAVE HAD TO DRIVE MULTIPLE TIMES ON THE FREEWAY AND SURFACE ROADS WITH NO SCREEN OR AUDIO. HAS OCCURRED 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. WHEN BLACK SCREEN OCCURS NO WARNING CHIMES OR AUDIO PRESENT. TESLA REFUSES TO ADDRESS THE HE ISSUE DESPITE BEING AWARE OF IT AND HAVING BEEN GIVING EXACT DATES OF OCCUPANCIES PICTURES OF BLACK SCREEN ETC.

Mileage: 31,000

THE TESLA MODEL S MAIN SCREEN BLACKED OUT, CAUSING ME TO NOT HAVE ACCESS TO ANY OF THE CAR'S CONTROL SYSTEM OTHER THAN TO DRIVE IT (NO BACKUP CAMERA, CLIMATE CONTROL, MUSIC, DOOR LOCKING, SUSPENSION ADJUSTING, TURN SIGNAL CHIMING, AND OTHER ESSENTIAL SAFETY FEATUES). WHEN I TOOK IT TO TESLA, THEY IDENTIFIED THE PROBLEM BUT TOLD ME TO FIX THE ROOT OF IT, I'D HAVE TO PAY FOR AN "MCU2 UPGRADE" OF OVER $1000 EVEN THOUGH THEY KNOW THE COMPUTER CHIP IS BAD (AND WILL GO BAD AGAIN). THIS HAPPENS SOMETIMES WHILE THE CAR IS PARKED AND OTHER TIMES WHEN IN MOTION.

Mileage: 22,000

OWN TESLA MODEL S FOR 4 YRS NOW AND FOR LAST 3 MONTHS I HAVE STARTED NOTICING THAT THE MCU (TOUCHSCREEN) DOESN'T POWER UP AND SOMETIMES I HAVE TO WAIT FOR 5-10 MINUTES FOR CAR TO POWER ON. I HAVE REPORTED 4-5 OCCURRENCES OF THIS ISSUE TO TESLA ALREADY BUT EVERYTIME THEY PUSHED BACK CITING IT IS NOT MCU RELATED. IN FACT I REPORTED THEM THAT THIS SEEMS TO BE PART OF NHTSA RECALL ISSUE SENT OUT TO TESLA ASKING TO REPLACE MCUS FOR 2017/2018 MAKES BUT TESLA HAS NOT TAKE ANY ACTION YET. I REPORTED ANOTHER OCCURENCE OF IT TODAY AGAIN AND SCHEDULED AN APPOINTMENT WITH TESLA SERVICE ON 11TH FEB,21. THIS COULD POTENTIALLY BE A SAFETY ISSUE IF THERE IS AN EMERGENCY AND MY CAR WON'T POWER UP. REQUEST NHTSA TO INTERVENE AND GET MY MCU ISSUE RESOLVED BY LIASONING WITH TESLA TEAM AS I HAVE TRIED MY BEST TO PUSH TESLA FOR A FIX BUT UNFORTUNATELY COULDN'T GET A RESOLUTION YET

Mileage: 48,012

THE CENTRAL COMPUTER (LARGE SCREEN IN THE MIDDLE) DOES NOT PERFORM WELL AND FREEZES WHILE DRIVING OR SOMETIMES WONT LET ME START. TESLA SAID NOTHING WRONG WITH IT AS ON THEIR SYSTEM DOESNT SHOW ANY SOFTWARE ISSUE AND SO THEY WILL NOT DO ANYTHING. I AM PAYING TELSA TO CHANGE THIS TO MCU2. THE DATE DOES NOT REFER TO ANY SPECIFIC DATE THIS PROBLEM OCCURED.

Mileage: 60,000

THE MULTI MEDIA UNIT LAG & SOMETIME BECOME SO UNRESPONSIVE. IT TAKES FOREVER TO RELOAD THE MAPS. I ASKED TESLA 3 TIMES BUT THEY KEPT SAYING THEY DONT SEE THE ISSUE AT ALL. THEY WANT ME TO PAY $2500 TO REPLACE THE SCREEN.

MY SCREEN KEEPS FREEZING AND IS BLACK CAUSING A SAFETY HAZARD AND I CAN'T DRIVE THE CAR ANYMORE. I HAVE TAKEN THE CAR TO TESLA SEVERAL TIMES BUT THEY WON'T FIX IT. THE COMPUTER IS BROKEN AND THE CHIP HAS FAILED. THE AC DOESN'T WORK, I CAN'T CONTROL MY RADIO, MY BACK UP CAMERA DOESN'T WORK, TURN SIGNALS DON'T WORK, HANDS FREE SYSTEM DOESN'T WORK, NAV SYSTEM DOESN'T WORK. TESLA NEEDS TO REPLACE MY ENTIRE NAV, ENTERTAINMENT COMPUTER TO RETURN THE CAR TO WHAT I ACTUALLY PAID FOR. THE CLOCK DOESN'T WORK, AND I CAN'T TELL HOW MUCH BATTERY LIFE I HAVE LEFT. THIS IS A DANGEROUS SITUATION AND THEY HAVE REFUSED TO REPAIR THEN COMPUTER. THIS IS AN ELECTRIC CAR AND 100% RELIES ON THE COMPUTER TO CONTROL EVEN THE SMALLEST DETAILS. I CANNOT DRIVE THE CAR AND TRY TO REBOOT THE CAR WHILE I'M DRIVING. NOTHING HAS WORKED. TESLA KNOWS ABOUT THIS SITUATION AND I AM NOT THE ONLY OWNER WHO HAS THIS PROBLEM.

Mileage: 24,500

MY 2017 TESLA MODEL S P100D SUFFERS FROM SEVERE DEGRADED "INFOTAINMENT" COMPUTER. TESLA HAS SAID IT IS NOT A PROBLEM WITH THE EMMC (EXISTING NTSB RECALL) IN MY CASE, BUT INSTEAD INADEQUATE PROCESSING POWER FOR THE NEW SOFTWARE, AND THEY'VE RECOMMENDED A $2500 "UPGRADE". THE SYSTEM RANDOMLY GOES TO BLANK SCREENS, FAILS TO NAVIGATE PROPERLY, FREEZES, AND IS A MAJOR DISTRACTION WHILE DRIVING. TESLA HAS OFFERED NO SOLUTION TO THE PROBLEMS.

Mileage: 14,753

INFOTAINMENT EXTREMELY SLOW MANY TIME IT FREEZES OR BLACK OUT. IT HAS BEEN HAPPENING SINCE DAY, I ALWAYS TAKE IT TO THE DEALER FOR REPAIR AN THEY SAYS THAT EVERYTHING IS OK JUST CLOGGED UP DUE TO DATA. SOME ELECTRNIC DEVICE IS NOT WORKING PROPERLY, THEY DON'T WANT TO FIX IT.

REOCCURING DISPLAY ISSUES. BLANKING OUT OF SCREEN. IMAGES ON THE DISPLAY THAT WILL NOT DISAPPEAR UNLESS RE-BOOTED, LOSS OF ENVIRONMENTAL CONTROLS SUCH AS FAN AND AC, OCCASIONAL LOSS OF ALL SOUND (BLINKERS, MEDIA, ETC. THE VEHICLE WAS IN MOTION ON OCCASION AND ALSO WHEN INITIALLY STARTING THE VEHICLE. THE UNSAFE CONDITION IS LOSS OF ACCESS TO MOST OF THE VEHICLE CONTROLS AS THE DISPLAY BLACKING OUT MAKES CRITICAL CONTROL ACCESS PROBLEMATIC. ATTACHED ARE IMAGES BELOW. I HAVE DISCUSSED THIS WITH TESLA SERVICE CENTER. THEY ADVISED THAT THIS IS A SOFTWARE ERROR. THEY DO NOT IDENTIFY THE ERROR OR WHEN IT WILL BE CORRECTED. I HAVE MADE SEVERAL REQUESTS WITH THE TESLA SERVICE CENTER IN AUSTIN TEXAS TO HAVE THIS RESOLVED. THEY INDICATE THAT THE REVIEW OF LOGS BASED ON THE DATES AND TIMES OF THE INCIDENTS DO NOT INDICATE A HARDWARE MALFUNCTION SUCH AS THE DISPLAY OR EMMC CHIP. PLEASE NOTE I HAVE OTHER FILES, BUT COULD NOT LOAD THEM.

Mileage: 27,000

WHILE IN MOTION OR STATIONARY, THE TOUCHSCREEN CAN BECOME UNRESPONSIVE OR SHOW SIGNIFICANT LAGS WHICH IMPACT THE USE OF GPS, BACKUP CAMERA, CLIMATE CONTROLS ESSENTIALLY ALL CONTROLS THAT ARE ACCESSED VIA THE TOUCHSCREEN. I HAVE CONTACTED TESLA SERVICE SEVERAL TIMES OVER THE PAST TWO YEARS AND NO RESOLUTION HAS BEEN MADE. THE VEHICLE IS UNDER WARRANTY, BUT THEY WON'T REPLACE THE MCU BECAUSE THEY SAY "THIS IS TO BE EXPECTED."

Mileage: 30,000

A PHANTOM EMERGENCY BRAKING EVENT OCCURRED TWICE ON MONDAY, DECEMBER 21, 2020 WHILE DRIVING FROM DALLAS TO HOUSTON BETWEEN THE HOURS OF 12PM - 4PM CST. I ALSO EXPERIENCED THREE BLANK SCREEN EVENTS DURING THIS SAME TRIP. THE MEDIA CONTROL UNIT (MCU) CONTROLLING THE MAP, RADIO, AIR CONDITIONING, BLINKER SOUNDS ALSO CEASED OPERATING. THE SECOND OCCURRENCE OF BOTH THE PHANTOM EMERGENCY BRAKING AND BLACK SCREEN EVENT OCCURRED ON SATURDAY, JANUARY 9, 2021 SHORTLY AFTER 10AM CST. THE SUDDEN PHANTOM EMERGENCY BRAKING EPISODE I EXPERIENCED AT HIGHWAY SPEED FROM DALLAS TO HOUSTON WAS EXTREME. I SIMPLY DO NOT FEEL SAFE USING THE CRUISE CONTROL OR AUTOPILOT IN THIS VEHICLE. SOMETHING IS VERY WRONG. HOWEVER, TESLA MESSAGE TO ME STATES 'WE ARE HAPPY TO REPORT THAT YOUR HARDWARE VITALS FOR THE MEDIA CONTROL UNIT AND EMMC ARE IN GREAT SHAPE AND DO NOT REQUIRE REPLACEMENT'. I HAVE ATTACHED A PRINT SCREEN OF THIS MESSAGE.

Mileage: 22,500

TOUCHSCREEN GLITCHES THAT LED TO THE LOSS OF SEVERAL SAFETY-RELATED FEATURES INCLUDING BACK UP CAMERA, SENSORS, CLIMATE CONTROL

Mileage: 38,000

MY VEHICLES MAIN SCREEN CONSISTENTLY DOES NOT WORK. THE SCREEN IS IMPORTANT BECAUSE IT HOSTS MY BACK UP CAMERA, THE PIN CODE NEEDED TO TURN ON THE VEHICLE TO PUT IT DRIVE, MY BLUETOOTH SETTINGS, AC FUNCTIONALITY, ETC. THE SCREEN HAS ON MULTIPLE OCCASIONS FROZE ( WHILE PROVIDING NAVIGATION) SIMPLY NOT TURNED ON AND HAD TO BE RESET USING MANUAL CONTROLS, AND RESTARTED WHILE MID DRIVING AND THEREFORE NOT ABLE TO PROVIDE DIRECTIONS MID DRIVE. THE ISSUE HAS BEEN BROUGHT UP TO TESLA AND THEY SIMPLY DID A FIRMWARE RESET WHICH RESOLVED NO ISSUE. THESE ISSUES HAVE OCCURRED WHILE DRIVING, PARKED, ON FREEWAY, CITY DRIVING, ALL SITUATIONS. I JUST GOT THE VEHICLE BACK IN AUGUST AND HAVE HAD MULTIPLE ISSUES OTHER THAN THIS. BUT THIS ISSUES HAS BEEN REOCCURRING THROUGHOUT MY SHORT TIME OWNING THE VEHICLE

VEHICLE INTERIOR HEATING SYSTEM DOES NOT WORK PROPERLY. ONLY BLOWS HOT AIR AT "HI" TEMPERATURE, ANY OTHER TEMPERATURE BLOWS COLD AIR. THIS IS EFFECTING THE DEFROSTING FEATURE AS WELL. IT WILL TAKE 2-3 MINUTES TO DEFROST THE WINDSHIELD WHILE MOVING, MAKING VISIBILITY 0, AND DANGEROUS TO DRIVE.

Mileage: 90,250

THE CENTER SCREEN/CONSOLE CRASHES AND STAYS OFF FOR LONG PERIODS OF TIME WHEN STARTING THE CAR AND WHEN DRIVING.

Mileage: 39,000

THE TOUCHSCREEN IN THE CAR FREEZES RESULTING IN MANY FUNCTIONS NOT WORKING SUCH AS NAVIGATION, RADIO, TURN SIGNALS, AND SO ON. THE ISSUE OCCURS RANDOMLY IRRESPECTIVE OF IF THE VEHICLE IS PARKED OR IN MOTION. TESLA SERVICE HAS NOT TAKEN ANY ACTION EVEN THOUGH THE ISSUE HAS BEEN REPORTED SEVERAL TIMES WITH A SERVICE REQUEST. THEY KEEP TELLING ITS A SOFTWARE ISSUE AND AN UPDATE WILL COME TO RESOLVE IT

Mileage: 41,400

TESLA MCU FAILS INTERMITTENTLY- RENDERING AUTOPILOT AND ALL SAFETY FEATURES ASSOCIATED USELESS. ALSO CAUSES EXTREME SCARE TO DRIVER WHEN FAILURE OCCURS, AS THEY BELIEVE CAR IS OFF/NOT WORKING. OCCURS ON NUMEROUS OCCASIONS, BOTH ON STARTUP AND WHILE DRIVING.

Mileage: 27,000

MY MCU IS CONTINUING TO POWER OFF WHILE I'M DRIVING AND THE SMALL SCREEN TAKES LONGER TO BOOT UP. THIS ALSO HAPPENS WHEN SURFING STILL BEFORE I START OUT OF MY GARAGE.

Mileage: 26,150

WHILE IN MOTION, THE LARGE SCREEN GOES BLACK AND ALL AUDIO IS LOST, EVEN THE SOUND THE BLINKER MAKES. I CAN NOT RESTART IT, IT JUST TAKES TIME AND USUALLY RESTARTS ITSELF. BUT WHENEVER IT RESTARTS ITSELF, AUDIO STILL DOES NOT WORK. SOMETIMES IT NEVER COMES BACK ON DURING THE DRIVE. IT APPEARS TO BE THE MCU AND EMMCU CHIP. APPARENTLY TESLA KNOWS ABOUT THIS, I HAVE HAD MY CAR IN FOR SERVICE AND HAVE ASKED THAT THE CHIP BE REPLACED. THEY HAVE SO FAR REFUSED AND KEEP DIAGNOSING THE ISSUE WITH NO RESOLVE. THEY WANT ME TO UPGRADE TO AN INFOTAINMENT SYSTEM, WHICH THEY SAY WILL FIX THE ISSUE, BUT THATS $2500.

Mileage: 49,000

TOUCH SCREEN IS COMPLETELY BLACK MULTIPLE TIMES PER WEEK. USUALLY AT BEGINNING OF TRIPS, BUT OCCASIONALLY SUDDENLY OCCURS IN THE MIDDLE OF TRIPS. BLACK OUT CAN LAST UPWARDS OF 10 MINUTES (PER SMARTPHONE STOP WATCH). TOUCHSCREEN BLACKOUT LIMITS ACCESS TO FOG LIGHT CONTROLS, BACK UP CAMERA, GARAGE CONTROLS, PASSENGER AIRBAG STATUS INDICATOR, AND ALL AUDIBLE WARNINGS INCLUDING EMERGENCY BRAKE ALERT AND TURN SIGNAL NOISES. THE VEHICLE IS COVERED UNDER TESLA'S NEW EXTENDED WARRANTY. I REQUESTED SERVICE ON 10/17. WAS SCHEDULED TO BRING CAR IN ON 11/12 (NEXT AVAILABLE). THEY SAID IT WAS DONE ON 11/13 AFTER ONLY COMPLETING A DIAGNOSTIC AND A FIRMWARE FLASH. NO HARDWARE MODIFICATIONS WERE COMPLETED. SAME SYMPTOMS REOCCURRED ON 11/23. I CONTACTED THEM THAT SAME DAY AND THEY GAVE ME AN APPOINTMENT OF 12/18. TODAY (11/24) THEY CONTACTED ME TO RECOMMEND I CANCEL THE APPOINTMENT AS THE ISSUE IS (THEY SAY) SOFTWARE BASED AND THEY "FOUND NO ISSUES WITH THE HARDWARE" VIA REMOTE DIAGNOSTIC. VIDEO LINK BELOW OF A RECENT 7 MINUTE BLACK OUT. HTTPS://PHOTOS.APP.GOO.GL/3BDBAFQ7YLVJTXFU7 I HAVE ATTEMPTED MULTIPLE FORMS OF RESET/REBOOT WHEN THIS OCCURS WITH NO NOTABLE IMPROVEMENTS.

Mileage: 61,000

I HAVE REACHED OUT TO TESLA TO FIX THE PROBLEMS I'VE BEEN HAVING WITH MY MCU, MULTIPLE TIMES. THEY ALWAYS TRY TO COME UP WITH SOME EXCUSE NOT TO REPLACE IT WITH THE MCU2. ONE SERVICE TECH ACTUALLY TOLD ME THAT MY PROBLEMS WOULD BE SOLVED IF I PURCHASED THE 'INFOTAINMENT UPGRADE' THAT GIVES ME THE NEW MCU. ANOTHER TECH TOLD ME THAT THE MCU ISN'T COVERED UNDER WARRANTY AT ALL. I REFUSE TO PAY $2500 FOR AN 'UPGRADE' TO FIX MY PROBLEMS, WHEN THIS SHOULD BE THEIR RESPONSIBILITY. I HAVE HAD MULTIPLE CAMERA FAILURES RESULTING IN DRIVER AID FUNCTIONALITY BEING REDUCED OR ELIMINATED ALL TOGETHER, AND THE ONLY WAY TO FIX IT IS BY RECALIBRATING THE CAMERAS. I HAVE HAD DOOR HANDLES STOP WORKING AT RANDOM TIMES, THAT END UP REQUIRING A FULL RESET OF THE CAR TO REPAIR. MY CENTRAL SCREEN CRASHES/REBOOTS AT RANDOM, WHETHER OR NOT THE VEHICLE IS IN MOTION. WHEN THAT HAPPENS, NONE OF THE CONTROLS ON THE TOUCHSCREEN ARE USABLE, AND SOME OF THOSE ARE WHAT I CONSIDER TO BE ESSENTIAL CONTROLS. FOR INSTANCE, CLIMATE/DEFOGGING ABILITY IS REDUCED OR ELIMINATED. I HAVE BEEN IN FOR SERVICE MULTIPLE TIMES NOW, ALMOST ALL OF THE APPOINTMENTS WERE FOR THINGS CONTROLLED BY THE MCU. THEY ALSO HAVE TOLD ME THAT MY VEHICLE DOESN'T QUALIFY FOR THE EMMC WARRANTY REPAIR/REPLACEMENT, BECAUSE IT ONLY COVERS 'END OF LIFE' COMPONENTS. THE VEHICLE IS STILL UNDER THE FULL WARRANTY AS WELL. I HAVE ANOTHER OUTSTANDING SERVICE APPOINTMENT SCHEDULED FOR DECEMBER 1ST. I HAVE REQUESTED A NEW MCU AGAIN, BUT WILL NOT BE SURPRISED IF THEY DENY ME. I HAVE MANY PHOTOGRAPHS AND SCREENSHOTS AS EVIDENCE.

Mileage: 29,900

THE MCU SCREEN GOES BLANK REPEATEDLY. IT REQUIRES A REBOOT. WHEN THIS OCCURS LOSS OF NUMEROUS VEHICLE FUNCTIONS OCCURS WHICH CREATES SAFETY ISSUES. CONTROL OF DEFOGGING, REAR BACK UP CAMERA ETC ARE SOME OF THE LAST SAFETY FEATURES. CURRENTLY HAS ONLY OCCURRED IN STATIONARY VEHICLE

Mileage: 17,000

MCU STILL FAILING AFTER HAVING IT REPLACED.

Mileage: 49,500

2017 TESLA MODEL S. CENTER SCREEN FREEZES UP AND DASH LIGHTS GO BRIGHT TO DARK. ISSUE; WHEN CENTER SCREEN LOCKS UP YOU CAN'T USE THE FOLLOWING- DEFROSTERS, AIR CONDITIONING, HEATER, GARAGE DOOR REMOTE, NAVIGATION, BACK UP CAMERA, AUTO POILET WARNING GOES ON AND OFF WITH OUT ME TOUCHING IT.. VERY DANGEROUS AND SCARY . I HAD IT IN TWICE FOR THE SAME PROBLEM AND WAS TOLD IT WAS A SIMPLE SOFT WEAR UPDATE. FINALLY HAVE AN APPOINTMENT BUT IT TOOK OVER TWO WEEKS. NOW I AM TOLD THAT IF THERE WAS AN UPGRADE I NEED TOO PAY OUT OF POCKET FOR THE COMPANIES FAULTY ISSUES. SERIOUSLY! THIS HAPPENS MOVING AND STATIONARY. HAPPENS MULTIPLE TIMES WEEKLY

Mileage: 49,000

CENTRAL SCREEN (MEDIA CONTROL UNIT - MCU) CONTINUES TO SHUT DOWN AND RESTART WHICH CAUSES LOSS OF AIR BAG, CLIMATE (INCLUDING DE-FOGGING), REAR CAMERA AS WELL AS MEDIA CONTROLS/GPS. TESLA REPAIR INDICATES THAT IT IS A DEFECT THAT CAN ONLY BE FIXED BY UPGRADING TO THEIR NEW MCU2 AT A LARGE COST. REPLACING WITH SAME SYSTEM WILL NOT FIX ISSUE. THIS RESTARTING/REBOOTING OCCURS WHEN DRIVING AND WHEN IDLE WITH NO WARNING. TESLA CLAIMS IT DOES NOT AFFECT DRIVING BUT IT COMPLETELY SHUTS DOWN ABILITY TO CHARGE, USE CLIMATE CONTROL(INCLUDING WINDOW CLEARING) AND SAFETY CONTROLS LIKE AIRBAGS. THIS HAPPENS APPROXIMATELY 1X DAILY WHEN DRIVING CAR STARTING AFTER TESLA INSTALLED SOMETHING RELATED TO FULL SELF DRIVING OPTION.

Mileage: 65,000

MCU FAILURE. IT IS BECOMING ALMOST A DAILY ISSUE WITH THE MCU BEING VERY SLOW AND OCCASIONALLY THE WHOLE SCREEN GOES BLACK WITH NO HVAC CONTROL AND PIXELATED SCREEN WITH POOR NAVIGATION.

Mileage: 67,000

MCU1 FAILURE; REQUIRES REBOOTING SEVERAL TIMES WEEKLY TO START UP. SPORADICALLY DOESN'T CHARGE ON SCHEDULE OR FROM THE APP. NEED TO START THE CHARGE FROM IN THE CAR, SEAT HEATERS SPORADICALLY COME ON, CLIMATE CAN'T BE CONTROLLED; STAYS WHERE IT IS, CAN'T CONNECT TO CAR VIA APP, LOCATION OF CAR GETS STUCK.

THE MAIN TOUCHSCREEN ON MY TESLA MODEL S HAS FAILED MULTIPLE TIMES IN THE LAST MONTH. WHEN IT FAILS, I AM UNABLE TO USE BACKUP CAMERA, ADJUST HEADLIGHTS OR CLIMATE CONTROL, ALL OF WHICH CONSTITUTE A HAZARD. I AM WAITING FOR TESLA SERVICE TO DIAGNOSE THE FAULT.

Mileage: 24,000

MY TESLA WAS BUILT WITH MCU V1.0. IT SLOWS DOWN AND FAILS TO RESPOND FEW TIMES. I HAVE TO PARK AND THEN INTERACT WITH IT. ALSO, HEARING THAT THIS MCU FAILS AFTER CERTAIN PERIOD. ALREADY THERE ARE SEVERAL REPORTS FROM CARS BUILT 2 YRS BACK (2015 - MINE IS 2017) THAT WHEN MCU FAILS, IT DOES OPERATE ALOT OF ITEMS THAT COULD POSE SAFETY ISSUE. I AM CONCERNED THAT THIS WAS INSTALLED PURPOSELY BY TESLA SO THEY CAN CHARGE TO MAKE THE UPGRADE BY THE FEAR OF THE SAFETY ISSUE.

COMPLETELY BLACK MCU SCREEN THAT DOES NOT TURN ON EVEN AFTER A REBOOT. NO AC, NO WARNING SOUNDS, AND MOST IMPORTANTLY NOT BEING ABLE TO USE TURN SIGNALS WHEN THE CAR IS BOTH STATIONARY AND MOVING.

THE MCU1 ON MY TESLA HAS HAS GONE COMPLETELY DARK WHILE DRIVING THE VEHICLE. BEFORE GOING COMPLETELY BLACK, I LOST NAVIGATION, BLINKERS WERE NOT OPERATIVE, ENTERTAINMENT WENT OUT, A CRYPTIC MESSAGE APPEARED INDICATING THAT I NEEDED TO CHARGE MY CAR IMMEDIATELY. BEFORE GOING COMPLETELY BLACK, ALL CLIMATE FUNCTIONS STOPPED. THIS HAS HAPPENED 3 TIMES IN THE LAST 7 WEEKS. TESLA SERVICE ASSURED ME THAT NOTHING WAS WRONG AND THAT A SIMPLE RESET AND CLEARING SOME DATA WOULD SOLVE THE PROBLEM. I THINK THAT THIS LOSS OF FUNCTION IS A SIGN OF A FAILING MCU AND THAT TESLA IS REFUSING TO ACKNOWLEDGE IT. A REPLACEMENT COST $1,000..........AND IT IS REPLACED WITH A REFURBISHED UNIT THAT IS EXACTLY THE SAME AS THE UNIT THAT FAILED IN THE FIRST PLACE!

Mileage: 48,000

VEHICLE COMPUTER FAILS REPEATEDLY OVER AND OVER, HUNDREDS OF TIMES SINCE PURCHASING THE CAR AND TESLA REFUSES TO DO ANYTHING ABOUT IT. THE PRIMARY DISPLAY THAT INDICATES MY SPEED, INDICATORS ETC DOES NOT WORK AT INTERMITTENT TIMES, I AT OTHER TIMES CAN NOT CONTROL OR FUNCTION LIGHTS, TURN INDICATORS, OR BASIC FUNCTIONS OTHER THAN ACCELERATION AND BRAKING / TURNING. THIS HAS BEEN TO SERVICE MANY TIMES AND EACH TIME THEY SAY THEY WON'T DO ANYTHING TO HELP. OFTEN TIMES THE CRUISE CONTROL WON'T WORK, AND SINCE THE DISPLAY WON'T FUNCTION OR FREEZES COMPLETELY ' I CANNOT USE RADIO, NAVIGATION, ETC. THERE HAVE BEEN SEVERAL INSTANCES WHERE MY VEHICLE WILL NOT EVEN TURN ON, OR WILL TAKE 20 MINUTES TO 'BOOT' UP. THERE HAVE ALSO BEEN MAJOR ISSUES WHERE THE VEHICLE WILL NOT ACCEPT A CHARGE AT ALL. ADDITIONALLY, THE VEHICLE STATES A RANGE OF 299 MILES PER CHARGE, AND AFTER EXEMPLARY USAGE, I ONLY GET APPROX 265 MILES PER CHARGE NOW WHICH IS WELL BEYOND AVERAGE DEGRADATION FOR AN EV. *TR

Mileage: 30,000

MEDIA CONTROL UNIT (MCU1) HAVING PROBLEMS, DOESN'T VIDEOS RECORD PROPERLY, LOT OF PIXCELLATION, HANGS UP ABRUPTLY, YELLOW LINES OBSERVED

Mileage: 58,900

COMPUTER SCREEN HAS YELLOW BORDER. ALSO, SOMETIMES THE BACK UP CAMERA DOESN'T WORK, ESPECIALLY IF I BACK UP, STOP AND SHIFT TO NEUTRAL AND BACK UP AGAIN. I ALMOST ALWAYS HAVE TO PUT THE SHIFTER INTO D OR R TWO TO FOUR TIMES BEFORE IT ENGAGES COMING FROM NEUTRAL. THERE IS A CLUNKING NOISE WHEN I CROSS AN EXPANSION STRIP IN THE ROAD, OR A MINOR BUMP AT OVER 25-30 MPH. TESLA CAN'T FIND THE PROBLEM. I AM CONCERNED THAT IT MAY BE IN THE SUSPENSION. *TR

Mileage: 1,000

THE MCU IN MY CAR SIMPLY STOPPED WORKING. I COULD DRIVE IT BUT HAD NO SPEEDOMETER, NO SIGNALS, NOTHING THAT IS CRITICAL TO DRIVING SAFELY. IT WOULD NOT START CONSISTENTLY AND I WAS AFRAID IT WOULD STOP IN THE MIDDLE OF THE HIGHWAY ON MY WAY HOME. THE MCU IS THE CENTRAL COMPUTER IN THE CAR THAT CONTROLS EVERYTHING. *TR

Mileage: 67,000

MY MAIN SCREEN WOULD COMPLETELY GO BLACK RANDOMLY AND WHEN THAT HAPPENS MY INSTRUMENT CLUSTER IN FRONT OF ME WOULD ALSO GO BLACK AND AS A RESULT I CAN'T SEE HOW FAST I'M GOING OR MY BLIND SPOTS OR ANYTHING REALLY. IT'S THE MCU THAT CONTINUES TO HAVE THIS PROBLEM AND TESLA WON'T REPLACE IT. *TR

Mileage: 35,000

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. PLEASE NOTE THAT THE VIN OF A RANDOM TESLA MODEL S HAS BEEN USED TO ENABLE ME TO FILE THIS COMPLAINT. HERE IS A FRESHLY UPLOADED YOUTUBE VIDEO OF SOME KIDS FOOLING AROUND WITH AUTOPILOT AND PUTTING MANY LIVES AT RISK. HTTPS://WWW.YOUTUBE.COM/WATCH?V=GXGLMMMFKUA DESPITE SEVERAL FATALITIES AND THE SCATHING NTSB REPORT PEOPLE ARE STILL DOING DANGEROUS THINGS. NOTHING HAS BEEN DONE TO CORRECT THE MISCONCEPTION THAT AUTOPILOT IS SELF DRIVING AND THAT IT IS SAFE TO RELY ON IT. THIS PUBLIC MISCONCEPTION WAS DELIBERATELY ENGINEERED BY ELON MUSK. AUTOPILOT SHOULD BE GEOFENCED SO THAT IT IS IMPOSSIBLE TO USE IT ON UNDIVIDED ROADS. DRIVER MONITORING SHOULD BE IN PLACE TO PREVENT THE KIND OF STUPIDITY SHOWN IN THIS VIDEO. SINCE IT IS IMPOSSIBLE TO UNDO THE WIDELY HELD BELIEF THAT AUTOPILOT IS PERFECTLY SAFE AND INDEED SAFER THAN A HUMAN DRIVER THE ONLY SOLUTION IS TO DISABLE TESLA AUTOPILOT IMMEDIATELY VIA AN OVER THE AIR UPDATE. THE WRECKERS YARDS ARE FILLED WITH ASTONISHING NUMBERS OF CRASHED TESLAS. HTTPS://POCTRA.COM/TESLA-FOR-SALE IT IS A CERTAINTY THAT MANY OF THESE TESLA CRASHES WERE CAUSED BY DRIVER DISTRACTION I.E. TOUCHSCREEN AND/OR AUTOPILOT. I PETITION NHTSA TO DEMAND AN IMMEDIATE RECALL OR DISABLING OF THIS DANGEROUSLY MISNAMED AUTOPILOT. THANK YOU. KEEF

Mileage: 20,000

RECENTLY I READ AN ARTICLE TITLED 'US AGENCY EXAMINING TESLA UNINTENDED ACCELERATION .' AND I WOULD LIKE TO REPORT THAT I HAVE HAD THE EXACT SAME PROBLEM WITH MY TESLA S. THREE MONTHS AFTER PURCHASING MY TESLA, I WAS PARKING MY CAR WHEN ALL AT ONCE IT ACCELERATED AND HIT THE CAR IN FRONT OF ME IN THE PARKING LOT. IT HAPPENED A TOTAL OF 3 TIMES IN THE FIRST 16 MONTHS THAT I OWNED THE CAR. I CONTACTED TESLA NUMEROUS TIMES AND AFTER GOING BACK AND FORTH WITH THEM, THEY TOLD ME THAT IT WAS MY FAULT BECAUSE THEY SAID THAT I MIXED UP THE BRAKE AND GAS PEDALS. IT WAS THE WEIRDEST FEELING HAVING THE CAR ACCELERATE ALL AT ONCE. I DID NOT MIX UP THE PEDALS. IN THE PREVIOUS 50+ YEARS OF DRIVING, NOTHING LIKE THIS EVER HAPPENED TO ME AND THEN ALL AT ONCE, ONLY 3 MONTHS AFTER GETTING MY TESLA, IT STARTED. I HAVE SAVED E-MAILS BETWEEN TESLA AND MYSELF CONCERNING THIS ISSUE IF YOU WOULD LIKE TO SEE THEM. I HOPE YOU ARE ABLE TO HELP SOLVE THIS PROBLEM AND TO GET TESLA TO ADMIT THAT THERE IS A PROBLEM. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME (SEE BELOW).P[LKP

Mileage: 1,500

I WAS ATTEMPTING TO PARK, THE CAR WAS TRAVELING AT PERHAPS 2 MILES/HOUR, WHEN THE CAR SUDDENLY ACCELERATED, CLIMBED A BURM, HIT A TREE, AND STOPPED ON THE OTHER SIDE OF THE BURM IN THE MIDDLE OF THE STREET.

Mileage: 18,000

MODEL S HAS LOST RANGE COMPARED TO WHAT WAS ADVERTISED. ALSO MANY PROBLEMS WITH BALL JOINTS THAT CAN CAUSE DIFFICULT STEERING

WITH THE CURRENT RELEASE V9, IN A SPECIFIC LOCATION, UNDER AUTOPILOT THE VEHICLE ATTEMPTS TO SUDDENLY VEER OFF THE ROAD TO THE RIGHT, IN A VIOLENT ACTION. MANUALLY CORRECTING CAUSES AUTOSTEER TO DISENGAGE BUT CRUISE CONTROL REMAINS ON EXASSERBATING THE SITUATION. CONDITIONS: 2 LANE HIGHWAY, TRAVELING AT 45 MPH. PAINTED CENTER LINE JOGS SLIGHTLY TO ACCOMMODATE CENTER TURNING LANE. TRAVELLED THIS ROAD SAFELY ON AUTOPILOT FOR OVER A YEAR WITHOUT INCIDENT. NOW IT HAPPENS EVERYTIME. ATTEMPTS TO CONTACT TESLA, THUS FAR HAVE RESULTED IN NO RESPONSE.

Mileage: 6,500

WHEN ANY FORM OF MUSIC PLAYBACK FAILS (USB, RADIO, ETC) THE AUDIO ALERT FUNCTIONALITY OF THE CAR ALSO IS DISABLED. ANY AUDIO ALARMS (EVERYTHING FROM BLINKER SOUNDS TO EMERGENCY BRAKE WARNINGS) CEASE TO FUNCTION UNTIL THE MUSIC PLAYBACK RECOVERS FROM ITS ERROR.

Mileage: 4,000

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. HERE IS A RECENTLY POSTED VIDEO: HTTPS://YOUTU.BE/FLXYHWFVAZA THE AUTOPILOT DRIVES ONTO THE WRONG SIDE OF THE ROAD!!! THIS OWNER IS A TESLA ENTHUSIAST AND PRESUMABLY KEEPS UP ON THE LATEST NEW ABOUT TESLA CRASHES. DESPITE THIS HE IS STILL UNDER THE MISTAKEN IMPRESSION THAT IT IS SAFE TO USE AUTOPILOT ON NARROW WINDING ROADS AND AGAINST ONCOMING TRAFFIC. IT IS ONLY A MATTER OF TIME BEFORE THIS MAN COLLECTS HIS DARWIN AWARD. UNFORTUNATELY HE WILL PROBABLY TAKE THE LIVES OF INNOCENT ROAD USERS AT THE SAME TIME. PLEASE PASS THIS INFORMATION ON TO THE NTSB WHO ARE INVESTIGATING THE TESLA AUTOPILOT CRASHES. THANK YOU. OUTRAGED CITIZEN.

Mileage: 10,000

THIS IS A COMPLAINT ABOUT THE TESLA MODEL 3 I HAVE HAD TO FILE THIS UNDER MODEL S BECAUSE YOUR SITE DOES NOT YET ALLOW MODEL 3 COMPLAINTS TO BE FILED. THE FOLLOWING VIDEO SHOWS CLEARLY THAT THE MODEL 3 IS THE MOST DANGEROUS CAR ON THE ROAD. HTTPS://WWW.DAILYMOTION.COM/VIDEO/X6DWS5D THE REVIEWERS SHOW HOW ALMOST ALL OF THE IMPORTANT CONTROLS REQUIRE THE DRIVER TO TAKE HIS EYES OFF THE ROAD WHILE HE FIDDLES WITH TINY ICONS ON THE SCREEN. THIS IS THE MOST BADLY DESIGNED CAR EVER MADE IN TERMS OF DRIVER DISTRACTION. ADD THE FACT THAT THIS CAR IS AIMED AT THE YOUTH MARKET AND YOU HAVE A RECIPE FOR DISASTER. PLEASE WATCH THIS VIDEO. PLEASE TAKE ACTION BEFORE PEOPLE GET KILLED. THANK YOU. CONCERNED CITIZEN.

Mileage: 500

TESLA MODEL S 2017 SUDDEN UNINTENDED ACCELERATION- 1/18/2018, MORNING 9:05 AM. I WAS PULLING IN TO MY OFFICE PARKING SPOT WHERE I PARKED FOR 6 YEARS, I LET THE CAR SLOW TO ROLL CLOSER IN FRONT OF THE CURB. ALL OF A SUDDEN THE CAR ACCELERATED, GOT ON THE CURB, HIT THE OFFICE BUILDING. THE CAR WAS STILL GOING UNTIL I APPLIED THE BRAKE. THE ACCELERATION POINT WAS RIGHT BEFORE THE CURB, MEASURING FROM THE POINT TO THE WALL IS ONLY 7 FEET. TESLA SAID I WAS ON THE PEDAL FOR A SECOND LONG, I APPLIED PEDAL FROM 0-18%, AND QUICKLY APPLIED THE BRAKE. IF I APPLIED THE PEDAL, I WOULD NOT BE ABLE TO APPLY MY BRAKE IN A SPLIT SECOND. TESLA REFUSED TO PROVIDE THE FORCE GIVEN TO THE PEDAL AND ANY TELEGRAPHY. TESLA SAID THEY WILL NOT BE RESPONSIBLE FOR ANY DAMAGE AND SAID IT IS DRIVER'S ERROR. I TOLD MY CAR WAS ONLY 6 WEEK NEW, I NO LONGER FEEL SAFE TO DRIVE THIS VEHICLE, I REQUEST TO RETURN THE CAR. TESLA REFUSED. TESLA CLAIMED THERE IS NO PARTS FAILURE AND REFUSED TO DO ANY FAILURE ANALYSIS WITHOUT EVEN LOOKING AT THE CAR AND ACCIDENT PICTURES. CONSUMER FIGHTING WITH ODDS?-- WHEN INSURANCE COMPANY SENT TOW TRUCK DRIVER ON THE NEXT DAY(1/19/2018), THE DRIVER SAID MY CAR WAS THE SECOND BRAND NEW MODEL S HE TOWED IN THE SAME WEEK WITH THE SAME ISSUE. THE OTHER LADY RAN THRU HER DRYWALL AND GOT IN HER LAUNDRY ROOM WHILE PARKING, SAME SITUATION- WHILE LETTING THE CAR "SLOW", ROLL ITSELF. GIVEN TESLA HAS MANUFACTURED CLOSE TO 200,000 CARS, LAUNCHED 5 YEARS SINCE 2012, DIVIDED BY 52 WEEKS A YEAR, THE ODD IS PRETTY HIGH FOR THE SAME ISSUE---0.7%. AT A TOTAL OF 1400 TESLA CARS OUT THERE, THESE 1400 CARS ARE ACTING AS TICKING BOMB FOR THE DESIGN FAILURE CAUSING SUA. I BELIEVE THIS ISSUE REQUIRES NHTSA OR FEDERAL REGULATION TO TAKE A LOOK.

Mileage: 1,969

I GOT IN MY CAR ON 1/12/2018 AROUND 430PM PST AND WHEN I PUT THE CAR IN REVERSE THE BACKUP CAMERA PICTURE WAS A FROZEN PICTURE FROM AN EARLIER TIME, IT WAS NOT LIVE. I AM CERTAIN OF THIS BECAUSE IT WAS SHOWING MY GARAGE DOOR AS CLOSED, WHEN IT WAS IN FACT OPEN. I REBOOTED THE CAR AND THAT SEEMED TO FIX IT. THIS IS INCREDIBLY DANGEROUS. HOW AM I SUPPOSED TO TRUST THE CAMERA WHEN BACKING UP OUT OF A SPOT IN A PUBLIC SPACE? THE SCREEN COULD SHOW A CLEAR SPACE BEHIND ME WHEN IN FACT THERE IS PERSON OR CAR BEHIND ME. THE FAILURE MODE FOR THE CAMERA SHOULD BE TO SHOW NO PICTURE, NOT AN OLD ONE. THE CAR IS FEEING THE DRIVER FALSE VISUAL INFORMATION THAT COULD RESULT IN INJURY OR DEATH.

Mileage: 7,500

TESLA S TRUNK OPENS AFTER MANUAL PRESSING CLOSE BUTTON FROM INSIDE TRUCK

Mileage: 2,500

WE WERE IN A PARKING LOT OF "KIDQUEST MUSEUM" IN BELLEVUE , WA. , TAKING OUR GRAND DAUGHTER, ONE YEAR OLD, TO THE MUSEUM. OUR CAR WAS IN STATIONARY POSITION. WE WERE TRYING TO FIGURE OUT WHERE TO PARK. DURING THIS TIME, OUR MODEL X, TOOK OFF WITH UNINTENDED ACCELERATION AND WE COULD NOT CONTROL THE CAR. IT WAS INSTANTANEOUS, OUR CAR WENT AND HIT A PARKED CHEVY VAN. THIS VAN FWENT UPSIDE DOWN AND WENT OVER THE FENCE INTO THE LOT NEXT TO IT. AFTER THE IMPACT OUR CAR WENT AND HIT ELETRIC POLE, WENT INTO BUSHES AND OVER AN ELECTRICAL BOX OF 5 BY 5. I COULD NOT OPEN THE DOOR. THERE WAS SMOKE IN THE CAR (MY WIFE THINKS SMOKE MIGHT HAVE STARTED WHILE THE CAR WAS ACCELERATING"). MUSEUM STAFF CAME AND OPENED THE PASSENGER DOOR. AFTER SHE GOT OUT, FIRST THING THEY DID WAS TO OPEN THE REAR PASSENGER DOOR AND TOOK OUT OUR GRANDDAUGHTER. I CAME OUT THRU PASSENGER DOO. FORTUNATELY NO ONE WAS HURT. MANY OF THE AIRBAGS CAME OUT. WE ARE UNBELIEVABLY LUCKY. THE PARKING LOT IS APPROXIMATELY 100 FT X 100. THIS IS THE PARKING LOT USUALLY WHERE MANY KIDS ARE IN THE LOT. FORTUNATELY THAT MOMENT THERE WAS NONE. ACCIDENT HAPPENED AROUND 4:20 P.M . WEATHER WAS GRAY BUT NO RAIN. WE STILL CAN NOT COMPREHEND HOW CAR CAN TAKE OFF AT THAT SPEED. NONE OF THE EMERGENCY BRAKING SYSTEM OR THE CAMERAS WORKED TO STOP THE CAR

Mileage: 3,700

THIS IS A COMPLAINT ABOUT THE ABSOLUTE MADNESS OF TESLA AUTOPILOT. HERE IS JUST ONE MORE EXAMPLE OF HOW DANGEROUS THIS SO CALLED AUTOPILOT REALLY IS. FROM TODAY'S FORUM POSTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/NAG-REDUCED-WITH-2017-46.102558/ D21MIKE, TODAY AT 6:01 PM BERTX SAID: ↑ HOLD THE WHEEL LIGHTLY WITH ONE HAND JUST ABOVE THE FLAT PORTION AT THE BOTTOM, ALONG THE SIDE, JUST LETTING THE WEIGHT OF YOUR HAND BEAR DOWN. DON'T STEER, BUT DON'T KEEP THE AP FROM STEERING. YOU WILL NEVER, EVER GET A NAG. IF YOU NEED TO DO SOMETHING WITH YOUR HANDS, THEN DO IT AND PUT ONE BACK WHEN YOU CAN. SWITCH HANDS IF YOU NEED TO. PROP YOUR ELBOW ON THE CONSOLE. THIS IS WHAT I DO AS WELL. WORKS REALLY WELL. *** THIS IS CONTRARY TO THE ADVICE GIVEN BY EVERY DRIVING SCHOOL AND EVERY REGULATORY AUTHORITY IN THE WORLD. HAVING ONE HAND LOOSELY RESTING AT THE BOTTOM OF THE WHEEL WILL NOT ALLOW THE DRIVER TO KEEP CONTROL OF THE VEHICLE . THE MARKETING OF THIS AUTOPILOT FEATURE HAS BEEN GROSSLY IRRESPONSIBLE AND THE CLAIM THAT IT IS 40% SAFER THAN A HUMAN DRIVER IS SIMPLY LUDICROUS. INTERNET FORUMS AND YOUTUBE VIDEOS SHOW THAT OWNERS ARE PUTTING LIVES IN DANGER BY USING THIS FEATURE ON NARROW WINDING ROADS AND IN INAPPROPRIATE SITUATIONS. TESLA WILL ALWAYS CLAIM THAT AUTOPILOT WAS NOT ENGAGED AT THE TIME OF THE CRASH BECAUSE IT DISENGAGES THE MOMENT BEFORE IMPACT. THIS IS NOT A LAUGHING MATTER. PLEASE STOP THIS MADNESS BEFORE MORE LIVES ARE LOST.

Mileage: 5,000

PARK, DRIVE, PARK, DRIVE, REVERSE AND NEUTRAL INDICATORS ("P,D,R,AND N" ARE ABOUT THIS SIZE) ON DASH ARE WAY TOO SMALL FOR AGING DRIVERS. SPEED INDICATOR IS MUCH LARGER, AND THERE IS ROOM ON THE DASH TO MAKE THESE INDICATORS MUCH LARGER. I HAVE COMPLAINED TO TESLA SEVERAL TIMES. I BELIEVE THESE WOULD TAKE A SIMPLE SOFTWARE CHANGE.

Mileage: 500

PLEASE NOTE - THIS IS A COMPLAINT ABOUT THE TESLA MODEL 3 WHICH DOES NOT YET APPEAR ON YOUR DATABASE. AT LEAST 50 OF THESE HAVE ALREADY BEEN RELEASED TO TESLA EMPLOYEE GUINEA PIGS AND ARE LOOSE ON THE HIGHWAYS. IT IS EXPECTED THAT THOUSANDS MORE WILL BE ON THE ROADS SOON. THE FOLLOWING VIDEO SHOWS JUST HOW MUCH OF A DANGEROUS DISTRACTION THE CENTRAL TOUCH-SCREEN IS: HTTPS://WWW.YOUTUBE.COM/WATCH?V=JL7A-9DGSB0 ALMOST EVERY FUNCTION OF THE CAR IS CONTROLLED BY THE TOUCH SCREEN. THE MAN WHO POSTED THIS VIDEO IS PROBABLY TYPICAL OF THE TYPE OF PERSON WHO WILL BE DRIVING THESE CARS. HE IS YOUNG, ENTHUSIASTIC ABOUT NEW TECHNOLOGY AND OVERCONFIDENT IN HIS ABILITIES. HE STATES THAT HE CAN SEE THE TOUCH-SCREEN OUT OF HIS PERIPHERAL VISION WHILE STILL WATCHING THE ROAD AHEAD. THIS IS ABSOLUTELY IMPOSSIBLE. A SIMPLE EXPERIMENT USING MY OWN LAPTOP WHILST SITTING IN FRONT OF A WINDOW PROVES THAT ALTHOUGH I CAN SEE THE IMAGE OF THE SCREEN IN MY PERIPHERAL VISION IT IS IMPOSSIBLE TO PLACE A FINGER ON ANY OF THE ICONS WITHOUT LOOKING DIRECTLY AT THE SCREEN. THIS IS THE SAME KIND OF THINKING THAT LEADS YOUNG PEOPLE TO TEXT AND DRIVE AND IS CAUSING A SHARP RISE IN THE ROAD TOLL. THE NARRATOR OF THE VIDEO REPEATS THE CLAIM OF ELON MUSK THAT IT DOESN'T REALLY MATTER BECAUSE TESLAS WILL SOON BE CAPABLE OF SELF DRIVING AND ALREADY HAVE AUTOMATIC EMERGENCY BRAKING (SOMETIMES!) IN MANY PARTS OF THE WORLD IT IS ILLEGAL TO EVEN TOUCH A PHONE WHILST DRIVING. THIS CAR IS EVEN MORE DANGEROUS THAN THAT. EVEN TO CONTROL THE SCREEN WIPERS AND AIR FLOW IT IS NECESSARY TO FIDDLE WITH THE SCREEN. PLEASE STOP THIS DANGEROUS EXPERIMENT BEFORE IT GOES ANY FURTHER. THIS REPORT WILL BE FORWARDED TO THE MEDIA SO THAT IT IS ON RECORD THAT NHTSA HAS BEEN WARNED OF THE DANGER. THANK YOU. CONCERNED CITIZEN DUMMY USA ADDRESS USED TO SATISFY YOUR WEBSITE. GENUINE CONTACT DETAILS SUPPLIED.

Mileage: 100

AUTOPILOT 2 IS VERY DANGEROUS AND HAS MAJOR ISSUES ON HILLS, TURNS AND TURN LANES THAT CAUSE CAR TO DEPART LANE, NEW AUTOPILOT 2.5 RELEASED WITHIN ONE YEAR OF AUTOPILOT 2 BUT COMPANY IS FAILING TO UPGRADE THE CURRENT UNSAFE AUTOPILOT 2

Mileage: 4,500