High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
The contact owns a 2020 Tesla Model S. The contact stated while driving at various speeds, the vehicle started to vibrate in the shutter shaft unit. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with front CV axle failure. The vehicle was repaired; however, the failure persisted. On a separate occasion, the vehicle started to shudder, and the vehicle was taken back to the dealer. The vehicle was repaired for the most recent failure however, the contact stated the vehicle had been repaired three times, for the CV axle failure. The manufacturer was made aware of the failure. The failure mileage was approximately 32,807.
The contact owns a 2020 Tesla Model S. The contact stated while driving at various speeds, the vehicle started to vibrate in the shutter shaft unit. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with front CV axle failure. The vehicle was repaired; however, the failure persisted. On a separate occasion, the vehicle started to shudder, and the vehicle was taken back to the dealer. The vehicle was repaired for the most recent failure however, the contact stated the vehicle had been repaired three times, for the CV axle failure. The manufacturer was made aware of the failure. The failure mileage was approximately 32,807.
In June of 2020 I reported a "wobble" noise coming from the front of the vehicle under normal acceleration. I took it to a Tesla repair shop, where the tech confirmed that they were aware of the issue, but Tesla was working on a fix for it and they would contact me when a solution was available. The issue was repaired in Sept of 2021, which happened without me initiating it as I had taken my vehicle in for another maintenance issue and re-reported the noise, and they replaced the "half-shaft"s on the front of the vehicle. Now, about 19 months later, the sound has returned and the repair has failed. I contacted Tesla and they advised that I am now out of warranty and thus will have to bear the entirety of the cost associated with the repair.
In June of 2020 I reported a "wobble" noise coming from the front of the vehicle under normal acceleration. I took it to a Tesla repair shop, where the tech confirmed that they were aware of the issue, but Tesla was working on a fix for it and they would contact me when a solution was available. The issue was repaired in Sept of 2021, which happened without me initiating it as I had taken my vehicle in for another maintenance issue and re-reported the noise, and they replaced the "half-shaft"s on the front of the vehicle. Now, about 19 months later, the sound has returned and the repair has failed. I contacted Tesla and they advised that I am now out of warranty and thus will have to bear the entirety of the cost associated with the repair.
Stability control disabled, steering assist disabled, airbags disabled, brake system altered for weeks before service request. In addition, steering wheel moved uncontrollably while parked, with car off, and no one in it for over eight hours. Finally, entire system locked after a factory reset. Locking the doors, preventing entry, and showing the transmission in neutral. Tesla’s service model is inhuman, meaning they don’t allow conversation with a human, but instead require scheduling service through their phone app. The app recorded these issues and were attached to the service request. Tesla’s service center claims they resolved the issue by adding wiper fluid and checking the tire pressure. After two weeks, they cannot find anything in the car logs, after previously stating the car logs every aspect of operation.
Stability control disabled, steering assist disabled, airbags disabled, brake system altered for weeks before service request. In addition, steering wheel moved uncontrollably while parked, with car off, and no one in it for over eight hours. Finally, entire system locked after a factory reset. Locking the doors, preventing entry, and showing the transmission in neutral. Tesla’s service model is inhuman, meaning they don’t allow conversation with a human, but instead require scheduling service through their phone app. The app recorded these issues and were attached to the service request. Tesla’s service center claims they resolved the issue by adding wiper fluid and checking the tire pressure. After two weeks, they cannot find anything in the car logs, after previously stating the car logs every aspect of operation.
ON SUNDAY OCT 11 AT 4:15 PM, AFTER A 1 HOUR RIDE, I HAD A 3RD UNINTENDED ACCELERATION INCIDENT PARKING MY TESLA IN MY GARAGE. I DROVE MY TESLA 4 TIMES SINCE HAVING OUR LAST 2 UNINTENDED ACCELERATION INCIDENTS ON AUGUST 18. I HAD LEFT MY SEATBELT CONNECTED FOR OUR LAST 4 RIDES AND HAD NO PROBLEMS PARKING THE CAR IN THE GARAGE EVEN WHEN HOT. THIS TIME I DISCONNECTED MY SEATBELT BEFORE PARKING ON THE TWO PARKING MATS IN THE GARAGE. MY WIFE GAVE ME THE 'FULL SIGN' WHEN BOTH TIRES WERE AGAINST THE 3" MAT RISERS WHICH MEANT MY FRONT BUMPER WAS 19" FROM THE WORKBENCH. THIS TIME I APPLIED THE BRAKE BEFORE PRESSING THE PARK BUTTON, BUT AGAIN THE INSTANT I PRESSED THE PARK BUTTON THE CAR VAULTED FORWARD OVER BOTH 3' MAT RISERS AND STOPPED ONLY 1 INCH FROM THE WORKBENCH. I COULD FEEL THE SPIKED OF POWER TO ACCELERATOR WHEN I PRESSED THE PARK. BUTTON. I WAS TRULY RELIEVED THAT I DID HIT THE WORKBENCH. I BACKED UP THE CAR AND JUST SAT IN IT FOR 15 MINUTES AND LET THE COOLING FANS RUN TO COOL THE MOTORS DOWN. MY WIFE TOOK PHOTOS OF THE CAR IN RELATION TO THE WORKBENCH. THE RIGHT PARKING MAT HAD BEEN WEDGED UNDER THE FRONT WHEEL. THE LEFT PARKING MAT MAT HAD BEEN TOSSED BACK 4 FEET. I KNOW USING THE SECOND PARKING MAT FROM MY GTR, WHICH I RECENTLY SOLD, HELPED CONSUME SOME OF THE FORWARD ENERGY AND PREVENTED THE CAR FROM HITTING THE WORKBENCH. I FEEL THAT DISCONNECTING THE SEATBELT CONTRIBUTES THE TRANS SENSOR DELAY. I PARKED THE CAR ON THE MATS AFTER IT COOLED DOWN. THERE WAS NO DRIVER ERROR INVOLVED. I CONTACTED SARASOTA TESLA SERVICE THE NEXT DAY. I SENT THEM A LETTER AND PHOTOS WHICH WERE FORWARDED TO TESLA ENGINEERS WHO AGAIN DOWNLOADED MY EDR INFO. I HAVE NOT YET HEARD FROM TESLA ABOUT MY FIRST INCIDENT. MY TESLA HAS INEXPENSIVE DEFECTIVE COMPONENTS IN IT THAT MAKE DANGEROUS TO DRIVE. I WILL NOT LET MY WIFE DRIVE THE CAR UNTIL THIS PROBLEM IS REPAIRED IF EVER BY TESLA.
ON SUNDAY OCT 11 AT 4:15 PM, AFTER A 1 HOUR RIDE, I HAD A 3RD UNINTENDED ACCELERATION INCIDENT PARKING MY TESLA IN MY GARAGE. I DROVE MY TESLA 4 TIMES SINCE HAVING OUR LAST 2 UNINTENDED ACCELERATION INCIDENTS ON AUGUST 18. I HAD LEFT MY SEATBELT CONNECTED FOR OUR LAST 4 RIDES AND HAD NO PROBLEMS PARKING THE CAR IN THE GARAGE EVEN WHEN HOT. THIS TIME I DISCONNECTED MY SEATBELT BEFORE PARKING ON THE TWO PARKING MATS IN THE GARAGE. MY WIFE GAVE ME THE 'FULL SIGN' WHEN BOTH TIRES WERE AGAINST THE 3" MAT RISERS WHICH MEANT MY FRONT BUMPER WAS 19" FROM THE WORKBENCH. THIS TIME I APPLIED THE BRAKE BEFORE PRESSING THE PARK BUTTON, BUT AGAIN THE INSTANT I PRESSED THE PARK BUTTON THE CAR VAULTED FORWARD OVER BOTH 3' MAT RISERS AND STOPPED ONLY 1 INCH FROM THE WORKBENCH. I COULD FEEL THE SPIKED OF POWER TO ACCELERATOR WHEN I PRESSED THE PARK. BUTTON. I WAS TRULY RELIEVED THAT I DID HIT THE WORKBENCH. I BACKED UP THE CAR AND JUST SAT IN IT FOR 15 MINUTES AND LET THE COOLING FANS RUN TO COOL THE MOTORS DOWN. MY WIFE TOOK PHOTOS OF THE CAR IN RELATION TO THE WORKBENCH. THE RIGHT PARKING MAT HAD BEEN WEDGED UNDER THE FRONT WHEEL. THE LEFT PARKING MAT MAT HAD BEEN TOSSED BACK 4 FEET. I KNOW USING THE SECOND PARKING MAT FROM MY GTR, WHICH I RECENTLY SOLD, HELPED CONSUME SOME OF THE FORWARD ENERGY AND PREVENTED THE CAR FROM HITTING THE WORKBENCH. I FEEL THAT DISCONNECTING THE SEATBELT CONTRIBUTES THE TRANS SENSOR DELAY. I PARKED THE CAR ON THE MATS AFTER IT COOLED DOWN. THERE WAS NO DRIVER ERROR INVOLVED. I CONTACTED SARASOTA TESLA SERVICE THE NEXT DAY. I SENT THEM A LETTER AND PHOTOS WHICH WERE FORWARDED TO TESLA ENGINEERS WHO AGAIN DOWNLOADED MY EDR INFO. I HAVE NOT YET HEARD FROM TESLA ABOUT MY FIRST INCIDENT. MY TESLA HAS INEXPENSIVE DEFECTIVE COMPONENTS IN IT THAT MAKE DANGEROUS TO DRIVE. I WILL NOT LET MY WIFE DRIVE THE CAR UNTIL THIS PROBLEM IS REPAIRED IF EVER BY TESLA.
ON AUGUST 18 AT 4:30 PM, I HAD POSITIONED MY RIGHT FRONT TIRE AGAINST THE PARKING MAT RISER IN MY GARAGE. I REMOVED PRESSURE ON THE ACCELERATOR AND 'HOLD' TO ENGAGED. I PRESSED THE PARK BUTTON AND THE CAR ACCELERATED 3' FORWARD OVER THE PARKING MAT RISER INTO THE WORKBENCH. I PUT THE CAR IN REVERSE, AND BACKED UP ABOUT 2 FEET AND STOPPED. THE CAR WAS IN REVERSE BUT I MISTAKENLY PUSHED THE STALK DOWN AND PUT IT IN DRIVE INSTEAD OF REVERSE. I BACKED UP, PUT THE CAR IN DRIVE, MOVED FORWARD AND PRESSED PARK, AGAIN THE CAR ACCELERATED 2' FORWARD INTO THE WORKBENCH. I STEPPED ON THE BRAKE TO HOLD THE CAR IN POSITION. TWICE IN LESS THAN 5 MINUTES HAD ABRUPTLY ACCELERATED TWICE OVER THE PARKING MAT RISER AFTER PUTTING IT IN PARK. I THEN PUT THE CAR IN REVERSE, ADJUSTED MY SEAT, AND BACKED UP ABOUT 6 FEET FROM THE WORKBENCH, AND PUT THE CAR IN PARK. THE CAR REMAINED STOPPED. WE RELOCATED THE PARKING MAT AND I PARKED THE CAR. THE CAR HAD PENETRATED ABOUT 12 INCHES INTO THE WORKBENCH CABINETS. THE PARKING MAT HAD BEEN THROWN BACK 4 FEET FROM ITS USUAL POSITION ON THE FLOOR BY THE FRONT TIRE AND HAD TO BE RE-POSITIONED. THE DAMAGE TO THE CAR WERE TWO CHIPS IN THE CHROME STRIP AND THREE DENTS IN THE FRONT BUMPER. ONE SMALLER DENT ABOVE THE LICENSE PLATE BRACKET AND TWO LARGER DEEPER DENTS UNDER IT. I HAD REMOVED BUT REINSTALLED FRONT LICENSE PLATE BRACKET TO COVER THE TWO LARGE DENTS. THE CHROME STRIP UNDER THE TESLA SYMBOL AND THE ENTIRE FRONT BUMPER WILL HAVE TO BE REPLACED. THERE ARE 3 LARGE DENTS IN THE FRONT BUMPER, TWO ARE UNDER THE LICENSE PLATE BRACKET. I HAD REMOVED IT BUT RE-INSTALLED IT TO COVER THE DAMAGE. I BELIEVE THE MALFUNCTION WAS CAUSED BY OVERHEATED TESLA TRANSMISSION AND TPS ACCELERATOR SENSORS WERE THE CAUSE OF THIS INCIDENT. THERE WAS NO DRIVER ERROR INVOLVED IN THIS INCIDENT.WE HAVE PARKED THE 14 NEW CARS WE HAVE PURCHASED SINCE 2000 WITHOUT PROBLEM.
ON AUGUST 18 AT 4:30 PM, I HAD POSITIONED MY RIGHT FRONT TIRE AGAINST THE PARKING MAT RISER IN MY GARAGE. I REMOVED PRESSURE ON THE ACCELERATOR AND 'HOLD' TO ENGAGED. I PRESSED THE PARK BUTTON AND THE CAR ACCELERATED 3' FORWARD OVER THE PARKING MAT RISER INTO THE WORKBENCH. I PUT THE CAR IN REVERSE, AND BACKED UP ABOUT 2 FEET AND STOPPED. THE CAR WAS IN REVERSE BUT I MISTAKENLY PUSHED THE STALK DOWN AND PUT IT IN DRIVE INSTEAD OF REVERSE. I BACKED UP, PUT THE CAR IN DRIVE, MOVED FORWARD AND PRESSED PARK, AGAIN THE CAR ACCELERATED 2' FORWARD INTO THE WORKBENCH. I STEPPED ON THE BRAKE TO HOLD THE CAR IN POSITION. TWICE IN LESS THAN 5 MINUTES HAD ABRUPTLY ACCELERATED TWICE OVER THE PARKING MAT RISER AFTER PUTTING IT IN PARK. I THEN PUT THE CAR IN REVERSE, ADJUSTED MY SEAT, AND BACKED UP ABOUT 6 FEET FROM THE WORKBENCH, AND PUT THE CAR IN PARK. THE CAR REMAINED STOPPED. WE RELOCATED THE PARKING MAT AND I PARKED THE CAR. THE CAR HAD PENETRATED ABOUT 12 INCHES INTO THE WORKBENCH CABINETS. THE PARKING MAT HAD BEEN THROWN BACK 4 FEET FROM ITS USUAL POSITION ON THE FLOOR BY THE FRONT TIRE AND HAD TO BE RE-POSITIONED. THE DAMAGE TO THE CAR WERE TWO CHIPS IN THE CHROME STRIP AND THREE DENTS IN THE FRONT BUMPER. ONE SMALLER DENT ABOVE THE LICENSE PLATE BRACKET AND TWO LARGER DEEPER DENTS UNDER IT. I HAD REMOVED BUT REINSTALLED FRONT LICENSE PLATE BRACKET TO COVER THE TWO LARGE DENTS. THE CHROME STRIP UNDER THE TESLA SYMBOL AND THE ENTIRE FRONT BUMPER WILL HAVE TO BE REPLACED. THERE ARE 3 LARGE DENTS IN THE FRONT BUMPER, TWO ARE UNDER THE LICENSE PLATE BRACKET. I HAD REMOVED IT BUT RE-INSTALLED IT TO COVER THE DAMAGE. I BELIEVE THE MALFUNCTION WAS CAUSED BY OVERHEATED TESLA TRANSMISSION AND TPS ACCELERATOR SENSORS WERE THE CAUSE OF THIS INCIDENT. THERE WAS NO DRIVER ERROR INVOLVED IN THIS INCIDENT.WE HAVE PARKED THE 14 NEW CARS WE HAVE PURCHASED SINCE 2000 WITHOUT PROBLEM.
WHILE DRIVING THE CAR ALL SCREENS FROZE AND THE CAR BECAME TOTALLY UNRESPONSIVE, THE BRAKES WORKED BUT IT WAS A VERY DANGEROUS SITUATION. AFTER APPROXIMATELY 5 MIN THE CAR REBOOTED AND SYSTEMS CAME BACK ON LINE. TESLA SAYS THE USB MIGHT BE CORRUPTED AND CAUSED THE CPU TO HAVE A VERY HIGH USAGE. TESLA ALSO HAS NOT BEEN GOOD ON SERVICE MAKING ME DRIVE TWO HOURS TO GO PICK UP MY CAR. THEY SEEMED TO HAVE LITTLE CARE FOR THE UNSAFE SITUATION AND WERE VERY CAVALIER ABOUT THE ISSUE. I WORRY THAT THIS COULD RESULT IN FATALITIES IF IT HAPPENS AT THE WRONG TIME.
WHILE DRIVING THE CAR ALL SCREENS FROZE AND THE CAR BECAME TOTALLY UNRESPONSIVE, THE BRAKES WORKED BUT IT WAS A VERY DANGEROUS SITUATION. AFTER APPROXIMATELY 5 MIN THE CAR REBOOTED AND SYSTEMS CAME BACK ON LINE. TESLA SAYS THE USB MIGHT BE CORRUPTED AND CAUSED THE CPU TO HAVE A VERY HIGH USAGE. TESLA ALSO HAS NOT BEEN GOOD ON SERVICE MAKING ME DRIVE TWO HOURS TO GO PICK UP MY CAR. THEY SEEMED TO HAVE LITTLE CARE FOR THE UNSAFE SITUATION AND WERE VERY CAVALIER ABOUT THE ISSUE. I WORRY THAT THIS COULD RESULT IN FATALITIES IF IT HAPPENS AT THE WRONG TIME.