High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane change, the vehicle suddenly seize mid-lane-change and returned the vehicle to the original lane. The contact made 2 to 3 attempts before being able to make the lane change successfully. The vehicle also independently attempted to make the lane change as if self-correcting the vehicle. The failure was intermittent. The vehicle was taken to the dealer, and the vehicle suddenly ran a red-light while being test driven. The contact stated that the dealer expressed that it was a known issue after the software update was completed. The vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Tesla (1731 Fourth St, Berkeley, CA 94710); who was unable to diagnose or repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane change, the vehicle suddenly seize mid-lane-change and returned the vehicle to the original lane. The contact made 2 to 3 attempts before being able to make the lane change successfully. The vehicle also independently attempted to make the lane change as if self-correcting the vehicle. The failure was intermittent. The vehicle was taken to the dealer, and the vehicle suddenly ran a red-light while being test driven. The contact stated that the dealer expressed that it was a known issue after the software update was completed. The vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Tesla (1731 Fourth St, Berkeley, CA 94710); who was unable to diagnose or repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
I plugged in a tester into the 7 pin trailer harness that is factory installed and the harness does not work. Specifically, there is no 12V power coming from the harness. I googled the issue and it is very common on 2018 and 2019 Tesla Model X’s, and people say when they went to the dealer they said that the factory wired it incorrectly but that it was a simple fix. I went to my dealer and they wanted to charge me money to fix this issue that has been present but unnoticeable on my vehicle until recently. Not having 12V power to the harness is vary dangerous because if towing a trailer with electric brakes, they will not work, and there is no way to tell this except for using a tester at the harness.
I plugged in a tester into the 7 pin trailer harness that is factory installed and the harness does not work. Specifically, there is no 12V power coming from the harness. I googled the issue and it is very common on 2018 and 2019 Tesla Model X’s, and people say when they went to the dealer they said that the factory wired it incorrectly but that it was a simple fix. I went to my dealer and they wanted to charge me money to fix this issue that has been present but unnoticeable on my vehicle until recently. Not having 12V power to the harness is vary dangerous because if towing a trailer with electric brakes, they will not work, and there is no way to tell this except for using a tester at the harness.
While using Actually Smart Summon to get my Tesla model X out of a parking spot it turned into the car next to mine and proceeded to try exit the space while scraping the doors of the Tesla and bumper of the BMW M5 next to me. Even though I was watching the car I couldn’t stop the crash from happening in time. There was a near miss with another person getting into the car adjacent to the vehicle my car collided with which could have caused serious injury. I also have video of the whole event but can’t upload more than 10MB files, please reach out if you want the video.
While using Actually Smart Summon to get my Tesla model X out of a parking spot it turned into the car next to mine and proceeded to try exit the space while scraping the doors of the Tesla and bumper of the BMW M5 next to me. Even though I was watching the car I couldn’t stop the crash from happening in time. There was a near miss with another person getting into the car adjacent to the vehicle my car collided with which could have caused serious injury. I also have video of the whole event but can’t upload more than 10MB files, please reach out if you want the video.
The contact owns a 2019 Tesla Model X. The contact stated that while turning the steering wheel, there was an abnormal sound coming from the front end near the tires and wheel wells. There was a vibration in the front end of the vehicle while driving. The Autopilot feature became inoperable. The "Autopilot camera unavailable" message was displayed. While driving, the instrument cluster went dark. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to a possible camera blockage. The ball joints and control arm were resealed. The vehicle was calibrated and informed that the vehicle was working as designed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 55,482.
The contact owns a 2019 Tesla Model X. The contact stated that while turning the steering wheel, there was an abnormal sound coming from the front end near the tires and wheel wells. There was a vibration in the front end of the vehicle while driving. The Autopilot feature became inoperable. The "Autopilot camera unavailable" message was displayed. While driving, the instrument cluster went dark. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to a possible camera blockage. The ball joints and control arm were resealed. The vehicle was calibrated and informed that the vehicle was working as designed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 55,482.
Tesla display and navigation dashboard went dark 3 times while driving on the highway. For 4 minutes I could not see what speed I was going at, I could not give any indication. The risk was that the car could have stopped while in the lane and crashed or caused an accident. This has happened twice before
Tesla display and navigation dashboard went dark 3 times while driving on the highway. For 4 minutes I could not see what speed I was going at, I could not give any indication. The risk was that the car could have stopped while in the lane and crashed or caused an accident. This has happened twice before
On Jan 1st, approx 6 PM (completely dark), I was driving my 2019 MX (41K miles) traveling at 60-65MPH on I5. All of a sudden, I noticed a series of dashboard warnings popped up with warning sounds -> "Acceleration/top speed reduced", "Performance Reduced", "Service Require", and "Vehicle system shutting down". I had to pull over to the left shoulder due to limited control of my MX and I was only able to coast without any control of my power padel.. It was a scary moment hearing the beeping warning sound and the cars flying by in the express lane. feeling the MX shaken every time when car passes by. I tried to call Tesla roadside assistance and waited for >40 min without anyone picking up the call. Decided to call the highway patrol and we were EXTREMELY LUCKY when the patrol car pulled up to protect us with its flashing warning lights. Because within five minutes of highway patrol arrival, ALL POWER shut down!! My warning light blinker and headlights were out COMPLETELY!!! We could have been in a detrimental situation if the patrol car did not show up and ended up with cars/semi running into our parked MX. After the tow truck (summoned by the officer) towed our MX to the nearest SC (4.5 miles away), we paid the outrageous $930 fee. After the Tesla rep informed me the HV battery and the 12V needs to be replaced.
On Jan 1st, approx 6 PM (completely dark), I was driving my 2019 MX (41K miles) traveling at 60-65MPH on I5. All of a sudden, I noticed a series of dashboard warnings popped up with warning sounds -> "Acceleration/top speed reduced", "Performance Reduced", "Service Require", and "Vehicle system shutting down". I had to pull over to the left shoulder due to limited control of my MX and I was only able to coast without any control of my power padel.. It was a scary moment hearing the beeping warning sound and the cars flying by in the express lane. feeling the MX shaken every time when car passes by. I tried to call Tesla roadside assistance and waited for >40 min without anyone picking up the call. Decided to call the highway patrol and we were EXTREMELY LUCKY when the patrol car pulled up to protect us with its flashing warning lights. Because within five minutes of highway patrol arrival, ALL POWER shut down!! My warning light blinker and headlights were out COMPLETELY!!! We could have been in a detrimental situation if the patrol car did not show up and ended up with cars/semi running into our parked MX. After the tow truck (summoned by the officer) towed our MX to the nearest SC (4.5 miles away), we paid the outrageous $930 fee. After the Tesla rep informed me the HV battery and the 12V needs to be replaced.
February 2022: On Feb 23 and 27, 2022, the vehicle would not start when parked. It was taken to the Tesla service center on March 1, 2022. As shown in the service notes from (Exhibit 2), the service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro SD card, installed firmware and replaced 12 V battery". We took Tesla diagnosis and repair at face value, and our family drove the car for approx. 8000 miles additional miles before the second failure occurred. August 2022: While driving with my wife at 65 miles per hour around 1:45 pm on August 7, 2022, on a very busy Hwy 91 East in the Los Angeles area, the vehicle lost power unannounced, and in less than 2 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, we avoided a major accident that could have resulted in bodily injury or death not only to me and my wife, but for others on the freeway. We were stuck in that narrow space for over an hour as we were on hold with Tesla Roadside Assistance for a very long time. The gears would not change, and no amount of hard boot would restart the vehicle. Luckily, we had requested a tow truck from AAA about 40 minutes into the wait and it arrived within 20 or so minutes after the Tesla said the car had to be towed. It was the most traumatic and scariest experience of our lives, whose emotional scars are still fresh in our minds. Imagine vehicles whizzing by us within inches where we were parked causing our vehicle to shake very hard every time a vehicle passed by, reminding us of the danger we were in. The vehicle was towed to the closest Tesla service center.
February 2022: On Feb 23 and 27, 2022, the vehicle would not start when parked. It was taken to the Tesla service center on March 1, 2022. As shown in the service notes from (Exhibit 2), the service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro SD card, installed firmware and replaced 12 V battery". We took Tesla diagnosis and repair at face value, and our family drove the car for approx. 8000 miles additional miles before the second failure occurred. August 2022: While driving with my wife at 65 miles per hour around 1:45 pm on August 7, 2022, on a very busy Hwy 91 East in the Los Angeles area, the vehicle lost power unannounced, and in less than 2 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, we avoided a major accident that could have resulted in bodily injury or death not only to me and my wife, but for others on the freeway. We were stuck in that narrow space for over an hour as we were on hold with Tesla Roadside Assistance for a very long time. The gears would not change, and no amount of hard boot would restart the vehicle. Luckily, we had requested a tow truck from AAA about 40 minutes into the wait and it arrived within 20 or so minutes after the Tesla said the car had to be towed. It was the most traumatic and scariest experience of our lives, whose emotional scars are still fresh in our minds. Imagine vehicles whizzing by us within inches where we were parked causing our vehicle to shake very hard every time a vehicle passed by, reminding us of the danger we were in. The vehicle was towed to the closest Tesla service center.
My rear passenger doors were unable to open. The falcon wing doors could not be opened leaving my child trapped inside. The child locks were on but I could not open the doors from inside or outside the vehicle even if I tried overriding the system. I attempted a vehicle restart and that did not resolve the issue. Finally I turned off the child locks and reached inside the vehicle from the driver door and held the open button on the rear door. The door still would not open up but did pop open a couple inches. I had to physically lift the door up against the resistance of the electric motors to get my child out. I did open a service request with Tesla but I do not feel safe driving this vehicle if the doors are ever unable to be opened.
My rear passenger doors were unable to open. The falcon wing doors could not be opened leaving my child trapped inside. The child locks were on but I could not open the doors from inside or outside the vehicle even if I tried overriding the system. I attempted a vehicle restart and that did not resolve the issue. Finally I turned off the child locks and reached inside the vehicle from the driver door and held the open button on the rear door. The door still would not open up but did pop open a couple inches. I had to physically lift the door up against the resistance of the electric motors to get my child out. I did open a service request with Tesla but I do not feel safe driving this vehicle if the doors are ever unable to be opened.
While driving with my wife at 65 miles per hour around 1:4 pm on a very busy Hwy 91 East in the Los Angeles area on August 7, 2022, the vehicle lost power unannounced in less than 5 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, there was no accident that could have resulted in bodily injury or death. The vehicle was towed to the closest Tesla service center in Buena Park, CA. Tesla technicians "suspect a sporadic voltage/current spike from rear drive unit, but unable to confirm after a 40 mile test drive". They replaced a blown fuse 107 as their diagnosis for drivability; in addition they also changed the 12V battery. In Feb 2022 and March 2022, the vehicle would not start when parked. The service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro sd card, installed firmware and replaced 12 V battery". Tesla has not been able to (a) identify the root case, (b) if the solution they provided addressed root cause and what in their experience, expertise and judgement is the probability if such a failure would reoccur. They have also not provided information of what tests they performed and data from the testing. I am aware that in Feb 2022 a Tesla lost power on I-70 near Independence Missouri and the driver died from the pile up. Based on the above, we are very concerned that the vehicle is unsafe to fro the passengers in my car and others on the freeway in proximity to my vehicle. I had provided information about the August 2022 incident to NHSTA Hot Line call center on August 25, 2022. To date I have not heard back.
While driving with my wife at 65 miles per hour around 1:4 pm on a very busy Hwy 91 East in the Los Angeles area on August 7, 2022, the vehicle lost power unannounced in less than 5 minutes of the first warning lamp coming on. With the help of very limited residual power that was left in the car, I was able to navigate the vehicle to the triangle between 2 merging freeways. We can only surmise that since I turned on the hazard lights immediately after the first warning lamp was on and there was sufficient distance between the vehicles behind us, there was no accident that could have resulted in bodily injury or death. The vehicle was towed to the closest Tesla service center in Buena Park, CA. Tesla technicians "suspect a sporadic voltage/current spike from rear drive unit, but unable to confirm after a 40 mile test drive". They replaced a blown fuse 107 as their diagnosis for drivability; in addition they also changed the 12V battery. In Feb 2022 and March 2022, the vehicle would not start when parked. The service center " found micro SD card issues causing center display communication issues and loss of support for low voltage battery, tech replaced micro sd card, installed firmware and replaced 12 V battery". Tesla has not been able to (a) identify the root case, (b) if the solution they provided addressed root cause and what in their experience, expertise and judgement is the probability if such a failure would reoccur. They have also not provided information of what tests they performed and data from the testing. I am aware that in Feb 2022 a Tesla lost power on I-70 near Independence Missouri and the driver died from the pile up. Based on the above, we are very concerned that the vehicle is unsafe to fro the passengers in my car and others on the freeway in proximity to my vehicle. I had provided information about the August 2022 incident to NHSTA Hot Line call center on August 25, 2022. To date I have not heard back.
The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to the dealer where they diagnosed the vehicle and they stated that fuse #107 was blown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,234.
The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to the dealer where they diagnosed the vehicle and they stated that fuse #107 was blown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,234.
The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to the dealer where they diagnosed the vehicle and they stated that fuse #107 was blown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,234.
The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to the dealer where they diagnosed the vehicle and they stated that fuse #107 was blown. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 34,234.
My car at a complete stop at a red light and sudden the car accelerated so fast forward ( unintentioned accelerated ) and rear ended the car in front. Need to take a look into car electrical and software issue
My car at a complete stop at a red light and sudden the car accelerated so fast forward ( unintentioned accelerated ) and rear ended the car in front. Need to take a look into car electrical and software issue
The MCU (Media Control Unit) and the driver's dash goes out while driving under normal driving conditions. When the MCU and Dash goes dark/dies, the turn signals don't work, the rear view camera goes out, the blind spot warning and lane departure warning is disabled and the speedometer doesn't display. Basically I was driving in the dark. It was a very dangerous situation. Fortunately I was driving and not my wife who is the primary driver. This is no longer a technical safety concern but rather a safety issue for us and for others. I brought it in for service 2 times and the outcome was: we're aware of the bug and working on an over the air fix but no ETA. This is not an isolated issue since it occurred many times captured below: Jun 22 - 8:33 PM PST Jun 30 - 8:32 AM PST Jul 2 - 12:32 PM PST Jul 8 - 5:58 PM PST Jul 13 - 8:09 AM PST Jul 16 - 6:46 PM PST This is similar to the situation that occurred in the collapse of the condo in Florida. In that case: 1. They were aware of the issue 2. They knew they had to fix it 3. But they didn't take responsibility nor accountability. They should have evacuated the building instead of killing 100+ innocent lives. In our case: 1. Tesla knows there's an issue 2. Tesla knows it needs to be fix 3. Tesla refuses to take immediate action until something drastic occurs.The car is practically brand new with only 5K miles on it. I have videos to capture this frightening ordeal.
The MCU (Media Control Unit) and the driver's dash goes out while driving under normal driving conditions. When the MCU and Dash goes dark/dies, the turn signals don't work, the rear view camera goes out, the blind spot warning and lane departure warning is disabled and the speedometer doesn't display. Basically I was driving in the dark. It was a very dangerous situation. Fortunately I was driving and not my wife who is the primary driver. This is no longer a technical safety concern but rather a safety issue for us and for others. I brought it in for service 2 times and the outcome was: we're aware of the bug and working on an over the air fix but no ETA. This is not an isolated issue since it occurred many times captured below: Jun 22 - 8:33 PM PST Jun 30 - 8:32 AM PST Jul 2 - 12:32 PM PST Jul 8 - 5:58 PM PST Jul 13 - 8:09 AM PST Jul 16 - 6:46 PM PST This is similar to the situation that occurred in the collapse of the condo in Florida. In that case: 1. They were aware of the issue 2. They knew they had to fix it 3. But they didn't take responsibility nor accountability. They should have evacuated the building instead of killing 100+ innocent lives. In our case: 1. Tesla knows there's an issue 2. Tesla knows it needs to be fix 3. Tesla refuses to take immediate action until something drastic occurs.The car is practically brand new with only 5K miles on it. I have videos to capture this frightening ordeal.
ON 5/2/21, I PURCHASED A USED 2019 MODEL X FROM AN AUDI DEALER IN FLORIDA. I AM A US CITIZEN WITH A LEGAL DRIVERS LICENSE IN THE STATE OF FLORIDA. ON 5/2/21, I SUBMITTED AN OWNERSHIP TRANSFER REQUEST VIA THE TESLA WEBSITE, I INCLUDED ALL THE REQUESTED DOCUMENTS TO VERIFY OWNERSHIP, INCLUDING MY FL DRIVERS LICENSE, REGISTRATION, PICTURE OF THE ODOMETER, AND I EVEN ADDED SOME PHOTOS OF THE CAR ITSELF. ON 5/9/21, I WAS FORCIBLY LOCKED OUT OF MY VEHICLE BY TESLA MOTORS WHILE I WAS PARKED FAR AWAY FROM MY HOME. ON 5/9/21, I CALLED TESLA ROADSIDE FOR HELP, EXPLAINED I HAD A ONE YEAR OLD BABY IN ARMS, WAS STANDING UNDER THE SUN, COULD NOT REACH INTO MY VEHICLE. I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I EXPLAINED I HAD TO ACCESS MY VEHICLE, I HAD BOTH KEYS WITH ME AND WAS ABLE TO VERIFY ANYTHING THEY NEEDED, I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I WAS TOLD IT WAS A SECURITY MATTER AND THAT SINCE THEY COULD NOT VERIFY OWNERSHIP THE VEHICLE WAS NOW LOCKED AND NOT ACCESSIBLE, EVEN THOUGH I LEGALLY OWNED IT AND HAD BOTH KEYS IN HAND. ON 5/9/21, I SPENT 6 HOURS AND SEVERAL HUNDREDS OF DOLLARS TRYING GET A TOW TO MY HOME, AND TRYING TO GET INSIDE OF IT TO GRAB MY BELONGINGS. I FAILED. THE VEHICLE IS PARKED AT THAT LOCATION, I'M UNABLE TO ACCESS MY VEHICLE, THAT I PAID FOR, THAT I LEGALLY OWN, BECAUSE "TESLA MOTORS" CANNOT VERIFY OWNERSHIP.
ON 5/2/21, I PURCHASED A USED 2019 MODEL X FROM AN AUDI DEALER IN FLORIDA. I AM A US CITIZEN WITH A LEGAL DRIVERS LICENSE IN THE STATE OF FLORIDA. ON 5/2/21, I SUBMITTED AN OWNERSHIP TRANSFER REQUEST VIA THE TESLA WEBSITE, I INCLUDED ALL THE REQUESTED DOCUMENTS TO VERIFY OWNERSHIP, INCLUDING MY FL DRIVERS LICENSE, REGISTRATION, PICTURE OF THE ODOMETER, AND I EVEN ADDED SOME PHOTOS OF THE CAR ITSELF. ON 5/9/21, I WAS FORCIBLY LOCKED OUT OF MY VEHICLE BY TESLA MOTORS WHILE I WAS PARKED FAR AWAY FROM MY HOME. ON 5/9/21, I CALLED TESLA ROADSIDE FOR HELP, EXPLAINED I HAD A ONE YEAR OLD BABY IN ARMS, WAS STANDING UNDER THE SUN, COULD NOT REACH INTO MY VEHICLE. I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I EXPLAINED I HAD TO ACCESS MY VEHICLE, I HAD BOTH KEYS WITH ME AND WAS ABLE TO VERIFY ANYTHING THEY NEEDED, I WAS TOLD THEY COULD NOT VERIFY OWNERSHIP. I WAS TOLD IT WAS A SECURITY MATTER AND THAT SINCE THEY COULD NOT VERIFY OWNERSHIP THE VEHICLE WAS NOW LOCKED AND NOT ACCESSIBLE, EVEN THOUGH I LEGALLY OWNED IT AND HAD BOTH KEYS IN HAND. ON 5/9/21, I SPENT 6 HOURS AND SEVERAL HUNDREDS OF DOLLARS TRYING GET A TOW TO MY HOME, AND TRYING TO GET INSIDE OF IT TO GRAB MY BELONGINGS. I FAILED. THE VEHICLE IS PARKED AT THAT LOCATION, I'M UNABLE TO ACCESS MY VEHICLE, THAT I PAID FOR, THAT I LEGALLY OWN, BECAUSE "TESLA MOTORS" CANNOT VERIFY OWNERSHIP.
TL* THE CONTACT OWNS A 2019 TESLA MODEL X. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE FRONT DOOR OPENED AND AUTOMATICALLY CLOSED ON THE CONTACT'S FINGER. THE CONTACT STATED THAT MEDICAL ATTENTION WAS REQUIRED AT THE HOSPITAL FOR A FINGER LACERATION. THE CONTAC STATED THAT ANOTHER INCIDENT RECENTLY OCCURRED WHEN THE SHE WAS EXITING THE REAR PASSENGER SIDE DOOR INDEPENDENTLY CLOSED AND SLAMMED ON THE HEAD. THE CONTACT STATED THAT THE DOOR AUTOMATICALLY RETRACED UPWARDS AFTER HITTING HER ON THE HEAD. THE CONTACT SUSTAINED A CUT AND A HEADACHE HOWEVER, MEDIAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS RELATING THIS ISSUE TO THE AUTOMATIC DOOR CLOSING FEATURE IN THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (52 DERWOOD CIR, ROCKVILLE, MD 20850) WHERE IT WAS DIAGNOSED WITH NOTHING NEEDING TO BE REPLACED. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THE DOOR WAS PROGRAMMED CORRECTLY AS IT WOULD AUTOMATICALLY RETRACT WHEN AN OBJECT WAS DETECTED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
TL* THE CONTACT OWNS A 2019 TESLA MODEL X. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE FRONT DOOR OPENED AND AUTOMATICALLY CLOSED ON THE CONTACT'S FINGER. THE CONTACT STATED THAT MEDICAL ATTENTION WAS REQUIRED AT THE HOSPITAL FOR A FINGER LACERATION. THE CONTAC STATED THAT ANOTHER INCIDENT RECENTLY OCCURRED WHEN THE SHE WAS EXITING THE REAR PASSENGER SIDE DOOR INDEPENDENTLY CLOSED AND SLAMMED ON THE HEAD. THE CONTACT STATED THAT THE DOOR AUTOMATICALLY RETRACED UPWARDS AFTER HITTING HER ON THE HEAD. THE CONTACT SUSTAINED A CUT AND A HEADACHE HOWEVER, MEDIAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS RELATING THIS ISSUE TO THE AUTOMATIC DOOR CLOSING FEATURE IN THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (52 DERWOOD CIR, ROCKVILLE, MD 20850) WHERE IT WAS DIAGNOSED WITH NOTHING NEEDING TO BE REPLACED. THE CONTACT STATED THAT THE DEALER INFORMED HER THAT THE DOOR WAS PROGRAMMED CORRECTLY AS IT WOULD AUTOMATICALLY RETRACT WHEN AN OBJECT WAS DETECTED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
HISTORICALLY (MAY 2019 - DEC. 2020), THE SCREENS (SHOWING SPEED, AUTOPILOT STATUS, AND OTHER INFORMATION) WOULD SOMETIMES GO BLANK. I REPORTED THE PROBLEM IN MY 1ST WEEK OF OWNERSHIP (IN MAY 2019) AND PERIODICALLY THEREAFTER. TESLA REMOTELY SENT A FIX FROM TIME TO TIME, BUT THE PROBLEM PERSISTED. I THEN LEARNED FROM THE MEDIA (NOT TESLA OR THE NHTSA) THAT NHTSA HAD MANDATED A FIX ON 2016-2018 MODEL X'S BECAUSE OF SCREEN FAILURES. I ASKED TESLA TO FIX MY 2019 (NOTING THAT IT APPEARED TO BE THE SAME PROBLEM AS WHAT HAD REQ'D. THE NHTSA MANDATE, AND TESLA DID FIX IT (OR SAID THEY DID) A FEW MONTHS AGO. BUT ON APRIL 13, 2021, THE PROBLEM CAME BACK AND FAR WORSE. ON THAT DAY AND WHILE DRIVING MY SON TO UPSTATE NY BY HIGHWAY, THE SCREEN DID NOT SIMPLY GO BLANK (AT LEAST NOT INITIALLY ... IT DID EVENTUALLY) BUT FIRST "FROZE" FOR OVER A MINUTE WHILE FALSELY STATING THAT I WAS STILL IN AUTOPILOT (HANDS OFF PEDALS AND STEERING WHEEL) GOING ROUGHLY 70MPH ON A HIGHWAY. AGAIN, DURING THE FREEZE, THE SCREEN (FROZEN) FALSELY SAID I WAS STILL IN AUTOPILOT (WHEN, IN FACT, AUTOPILOT HAD DISENGAGED). I ALERTED TESLA TO THE PROBLEM APRIL 14 AND BROUGHT THE CAR IN FOR AN APRIL 15 FIX. TESLA ADDRESSED IT, BUT I CAN HAVE NO CONFIDENCE IN THE FIX (1) GIVEN THE HISTORY; AND EVEN MORE SO BECAUSE (2) TESLA'S INVOICE FALSELY DESCRIBES THE PROBLEM AS SIMPLY A "BLANK SCREEN" (WHICH IS NOT NEARLY AS DANGEROUS, BC THE DRIVER IS AT LEAST ALERTED TO THE PROBLEM), AND SAID SIMPLY THAT ITS "ENGINEERING TEAM IS AWARE ABOUT THIS ISSUE AND IS CURRENTLY WORKING ON A RELIABLE SOLUTION. ISSUE WILL BE RESOLVED IN ONE OF FUTURE FIRMWARE REVISIONS." THIS SEEMS DANGEROUS AND UNACCEPTABLE.
HISTORICALLY (MAY 2019 - DEC. 2020), THE SCREENS (SHOWING SPEED, AUTOPILOT STATUS, AND OTHER INFORMATION) WOULD SOMETIMES GO BLANK. I REPORTED THE PROBLEM IN MY 1ST WEEK OF OWNERSHIP (IN MAY 2019) AND PERIODICALLY THEREAFTER. TESLA REMOTELY SENT A FIX FROM TIME TO TIME, BUT THE PROBLEM PERSISTED. I THEN LEARNED FROM THE MEDIA (NOT TESLA OR THE NHTSA) THAT NHTSA HAD MANDATED A FIX ON 2016-2018 MODEL X'S BECAUSE OF SCREEN FAILURES. I ASKED TESLA TO FIX MY 2019 (NOTING THAT IT APPEARED TO BE THE SAME PROBLEM AS WHAT HAD REQ'D. THE NHTSA MANDATE, AND TESLA DID FIX IT (OR SAID THEY DID) A FEW MONTHS AGO. BUT ON APRIL 13, 2021, THE PROBLEM CAME BACK AND FAR WORSE. ON THAT DAY AND WHILE DRIVING MY SON TO UPSTATE NY BY HIGHWAY, THE SCREEN DID NOT SIMPLY GO BLANK (AT LEAST NOT INITIALLY ... IT DID EVENTUALLY) BUT FIRST "FROZE" FOR OVER A MINUTE WHILE FALSELY STATING THAT I WAS STILL IN AUTOPILOT (HANDS OFF PEDALS AND STEERING WHEEL) GOING ROUGHLY 70MPH ON A HIGHWAY. AGAIN, DURING THE FREEZE, THE SCREEN (FROZEN) FALSELY SAID I WAS STILL IN AUTOPILOT (WHEN, IN FACT, AUTOPILOT HAD DISENGAGED). I ALERTED TESLA TO THE PROBLEM APRIL 14 AND BROUGHT THE CAR IN FOR AN APRIL 15 FIX. TESLA ADDRESSED IT, BUT I CAN HAVE NO CONFIDENCE IN THE FIX (1) GIVEN THE HISTORY; AND EVEN MORE SO BECAUSE (2) TESLA'S INVOICE FALSELY DESCRIBES THE PROBLEM AS SIMPLY A "BLANK SCREEN" (WHICH IS NOT NEARLY AS DANGEROUS, BC THE DRIVER IS AT LEAST ALERTED TO THE PROBLEM), AND SAID SIMPLY THAT ITS "ENGINEERING TEAM IS AWARE ABOUT THIS ISSUE AND IS CURRENTLY WORKING ON A RELIABLE SOLUTION. ISSUE WILL BE RESOLVED IN ONE OF FUTURE FIRMWARE REVISIONS." THIS SEEMS DANGEROUS AND UNACCEPTABLE.
THE DRIVER SIDE WINDOW DOESN'T ROLL ALL THE WAY UP WHEN TRYING TO CLOSE IT AUTOMATICALLY WITH ONE BUTTON PUSH. IT GOES PARTIALLY UP THE SIDE AND THEN WILL AUTOMATICALLY ROLL DOWN.
THE DRIVER SIDE WINDOW DOESN'T ROLL ALL THE WAY UP WHEN TRYING TO CLOSE IT AUTOMATICALLY WITH ONE BUTTON PUSH. IT GOES PARTIALLY UP THE SIDE AND THEN WILL AUTOMATICALLY ROLL DOWN.
THIS IS A 2019 TESLA MODEL X WITH REAR "WING DOORS". LEFT CAR IN A PARKING GARAGE. ATTENDANT PARKED THE CAR, LEFT FOB IN THE CAR, WALKED AWAY AND LEFT REAR "WING DOOR" MYSTERIOUSLY OPENED ON ITS OWN. I SAW THIS HAPPEN ON GARAGE SECURITY VIDEO SYSTEM. A COUPLE OF MONTHS AGO I WALKED IN MY HOME GARAGE AND THE RIGHT REAR "WING DOOR" WAS IN THE UP POSITION. NOTHING HAD BEEN TOUCHED. NOTHING ACTIVATED. CAR WAS IN SLEEP MODE.
THIS IS A 2019 TESLA MODEL X WITH REAR "WING DOORS". LEFT CAR IN A PARKING GARAGE. ATTENDANT PARKED THE CAR, LEFT FOB IN THE CAR, WALKED AWAY AND LEFT REAR "WING DOOR" MYSTERIOUSLY OPENED ON ITS OWN. I SAW THIS HAPPEN ON GARAGE SECURITY VIDEO SYSTEM. A COUPLE OF MONTHS AGO I WALKED IN MY HOME GARAGE AND THE RIGHT REAR "WING DOOR" WAS IN THE UP POSITION. NOTHING HAD BEEN TOUCHED. NOTHING ACTIVATED. CAR WAS IN SLEEP MODE.
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?