2019 TESLA MODEL X Vehicle Speed Control Problems

I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or stop the vehicle despite applying hard brakes. The car crashed through a metal fence and continued to accelerate through the wall of a building. The only reason it finally stopped was because the back tires got stuck on the ledge of the wall. The Tesla went through the metal gates and walls of the building, but the safety airbag never deployed. The car has been towed away and reported to the insurance immediately after the police report. There was no warning messages or indication prior to the incident.

While I was driving, I got an error on my dashboard that "acceleration and top speed reduced. performance may be restored on next drive". After I got this error, from onwards the car was not slowing down even though I remove my foot from accelerator and sometimes it is accelerating itself even though I was not on cruise control or auto pilot. Luckly brakes were working when it was causing sudden unintended acceleration. After I stopped my car at safe location it did not start, and it got towed to Tesla dealer. My concern is that I felt it is most dangerous and it can cause life threating accident. Could you please take necessary action on this incident which causing sudden unintended acceleration. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2019 Tesla Model X suddenly accelerated as I was going to park and ended up hitting a tree. It did not stop even on braking. The car is currently being inspected by the car insurance company, Geico. I checked online and found known issues of sudden unintended acceleration with Tesla vehicles.

When operating under adaptive cruise control, the vehicle frequently slams on the brakes for no reason. This has become so bad that we are simply terrified to operate the vehicle under adaptive cruise control. The highway is completely empty in front of us, there are no hazards and no issues with visibility on the road. The cruise control simply reacts to a phantom in a highly dangerous manner. > What component or system failed or malfunctioned, and is it available for inspection upon request? The adaptive cruise control - you are welcome to inspect it. > How was your safety or the safety of others put at risk? We have suffered two near-miss rear-end collisions at high speed on the Interstate. The behavior throws us against the seat belt restraints, causing near loss of control. > Has the problem been reproduced or confirmed by a dealer or independent service center? We have raised the problem repeatedly with Tesla, and there are numerous confirming reports by other Tesla owners > Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The system has been checked by Tesla, nothing found wrong. Tesla maintains that they are continuing to "train" the system, but after 5.5 years, there has been no improvement. > Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Nothing - the car simply slams on the brakes.

When using cruise control the car decides to randomly hard-brake dropping instantly 40+ mph OR it increases speed higher than the set cruise control for no reason. We literally have had our bodies slammed into the seats during braking and we will inevitably be rear-ended for this faulty “phantom” braking. We submitted a service request to Tesla on 5/18/23 and were told there’s nothing to be done because it’s in Beta Testing. This is dangerous and unacceptable. Almost all new cars have adaptive cruise and those other brands have figured this out. Tesla ignoring this and basically saying “it’s not our fault” is irresponsible.

The contact owns a 2019 Tesla Model-X. The contact stated while at a traffic signal, he had stopped past the painted line on the roadway. The contact then shifted into reverse (R) to pull back from the traffic line, as the contact began to depress the accelerator, the accelerator pedal dropped to the floorboard and the vehicle accelerated backward at an approximated 15 MPH and crashed into the front end of a vehicle behind him. The contact stated that he had depressed the brake with force, and the vehicle slowed but seemed to continue to want to move at speed in reverse. The contact had slowed enough and shifted the vehicle into drive (D), however, the vehicle now accelerated forward to approximately 60 MPH. The contact ran the traffic signal and depressed the brake with the strength to stop. The vehicle continued to gain speed, the contact then stopped depressing the brake pedal and the accelerator and the vehicle began to slow on its own after having traveled several blocks. The contact stated he had not noticed any warning lights due to the panic situation. The contact steered the vehicle into a parking lot and was able to stop. The contact noticed that the accelerator was still flat against the floorboard and that a coiled spring was lying under the accelerator. The contact stated that the vehicle he had crashed into had given chase and followed him to the parking lot. The contact stated that his vehicle had dents and scrapes on the bumper, the other vehicle had similar damage and there were no injuries. The police were not called. The contact had the vehicle towed to his residence. The contact had called the manufacturer who declined to send an investigator to inspect the vehicle. The contact had the vehicle towed to a repair shop, however, it had not been diagnosed. The vehicle had not been repaired. The failure mileage was approximately 28,000.

Mileage: 28,000

What component or system failed or malfunctioned, and is it available for inspection upon request? -- Cruise Control system (with or without Full Auto-pilot engaged) How was your safety or the safety of others put at risk? -- Vehicle comes to a near complete stop from highway speeds, in traffic, to avoid 'something' that doesn't exist Has the problem been reproduced or confirmed by a dealer or independent service center? -- No, but can be reproduced on Highway 54 between El Paso, TX and Alamogordo, NM Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, problem has occurred since April 2022 after receiving the Full Self-driving beta software update. Description of problem: Vehicle is suffering from the well known "Phantom Braking" issue and appears to be getting worse. The problem can be reproduced 100% of the time on Highway 54 between El Paso, TX and Alamogordo, NM. With Cruise Control activated and set to 75 MPH (Auto-pilot disengaged), vehicle will hard brake to 45 MPH or less and then resume back to 75 MPH; essentially "brake checking" the vehicle directly behind. No injuries or accidents to report at this time

My car at a complete stop at a red light and sudden the car accelerated so fast forward ( unintentioned accelerated ) and rear ended the car in front. Need to take a look into car electrical and software issue

The MCU (Media Control Unit) and the driver's dash goes out while driving under normal driving conditions. When the MCU and Dash goes dark/dies, the turn signals don't work, the rear view camera goes out, the blind spot warning and lane departure warning is disabled and the speedometer doesn't display. Basically I was driving in the dark. It was a very dangerous situation. Fortunately I was driving and not my wife who is the primary driver. This is no longer a technical safety concern but rather a safety issue for us and for others. I brought it in for service 2 times and the outcome was: we're aware of the bug and working on an over the air fix but no ETA. This is not an isolated issue since it occurred many times captured below: Jun 22 - 8:33 PM PST Jun 30 - 8:32 AM PST Jul 2 - 12:32 PM PST Jul 8 - 5:58 PM PST Jul 13 - 8:09 AM PST Jul 16 - 6:46 PM PST This is similar to the situation that occurred in the collapse of the condo in Florida. In that case: 1. They were aware of the issue 2. They knew they had to fix it 3. But they didn't take responsibility nor accountability. They should have evacuated the building instead of killing 100+ innocent lives. In our case: 1. Tesla knows there's an issue 2. Tesla knows it needs to be fix 3. Tesla refuses to take immediate action until something drastic occurs.The car is practically brand new with only 5K miles on it. I have videos to capture this frightening ordeal.

The contact owns a 2019 Tesla Model X. The contact stated that the vehicle was in the parking lot parked for approximately 1 minute, the vehicle independently accelerated forward as the park assist unavailable warning light illuminated causing the vehicle to crash into a concrete wall where it came to a stop. No airbags deployed. A police report was filed. A police report was filed. There were no injuries sustained and no medical attention was sought. The vehicle was towed by the police department to a lot where the contact was awaiting the insurance company estimates for the damages. The dealer was not contacted. The manufacturer was notified of the failure and started an investigation. The contact mentioned NHTSA Action Number: DP20001 (POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL) as a possible solution to the failure however the VIN was not included. The failure mileage was approximately 12,548.

Mileage: 12,548

I'VE HAD MY TESLA SINCE DECEMBER 24TH 2019. THE CAR WAS GIVEN TO ME WITHOUT A TEST DRIVE AND SAID TO HAVE A SEVEN DAY GUARANTEE. THE CAR WAS DEFECTIVE FROM THE MOMENT I GOT IT, AUTOMATICALLY ACCELERATING AND ACTING SPORADICALLY WHEN ENGAGED IN AUTO PILOT. THE BATTERY LIFE IS HAS OFTEN BEEN ONE THIRD OF WHAT I PAID FOR AND TESLA WILL BE 'SERVICING' IT FOR THE THIRD TIME TOMORROW. THE CAR IS DANGEROUS AND NOT RELIABLE. THEY WOULD NOT TAKE MY CAR BACK BECAUSE THEY TOLD ME I WAS PART OF A GOVERNMENT REBATE THAT INVALIDATES MY ABILITY TO RETURN THE ERRATIC VEHICLE WITH POOR MILEAGE. AMONG OTHER ISSUES MY CAR ALSO HAS WINDOW ALIGNMENT ISSUES BUBBLES IN PAINT DEFECTIVE CAMERA DEFECTIVE SENSOR MISALIGNED WINDOWS AUTOMATIC ACCELERATION WHEN NOT SUPPOSED TO STEERING ISSUES DEFECTIVE AUTOPILOT STRANGE SOUNDS AND MORE

Mileage: 2,500