2024 TOYOTA COROLLA Forward Collision Avoidance Problems

There was a recall on my vehicle for the skid and emergency braking and was told it was taken care of Feb 2025 at my service appointment. I was involved in a car accident on Aug 11, 2025, everything that was supposed to be fixed in the recall did not operate during my crash. I reconfirmed with the dealership that they did the recall repair and they again said yes but if they did then the repair completely failed. There was no emergency braking available, the car skid a long distance, no airbags deployed even though all sensors in the front were engaged and collision center confirmed they should have gone off. Vehicle is currently at collision center and is available to be inspected.

When the sun is overhead (this happens daily in South Florida) the reflection of the ambient light on the instrument panel cover makes it impossible to look at the information on the instrument panel. This essentially makes one drive while being blind. Not a safe concept. It is pathetic that no action has been taken against the company.

When the sun is overhead (this happens daily in South Florida) the reflection of the ambient light on the instrument panel cover makes it impossible to look at the information on the instrument panel. This essentially makes one drive while being blind. Not a safe concept. It is pathetic that no action has been taken against the company.

I was driving down the road, slowed down and moved over to the left side of the lane as I was passing a bicyclist. The car interpreted the bicyclist as a car and applied AEB. The AEB was not fully applied, thankfully. The car did not come to a complete stop. If it did, I may have been rear ended by the person behind me.

I was driving down the road, slowed down and moved over to the left side of the lane as I was passing a bicyclist. The car interpreted the bicyclist as a car and applied AEB. The AEB was not fully applied, thankfully. The car did not come to a complete stop. If it did, I may have been rear ended by the person behind me.

Dear Better Business Bureau, I am filing a formal complaint against Toyota Motor North America regarding a serious and unresolved safety defect in my 2024 Toyota Corolla LE (VIN [XXX]). The vehicle experienced two incidents of sudden unintended acceleration—the second, on [XXX], resulted in a collision. Despite my repeated efforts to resolve the issue, Toyota has failed to respond adequately or provide critical diagnostic data. In both incidents ([XXX] and [XXX]), while stopped at a red light, the vehicle suddenly surged forward despite my foot being on the brake. On [XXX] this caused a collision. My vehicle has remained undrivable since. Toyota conducted a diagnostic inspection on May 29 under Case #[XXX]. I’ve repeatedly requested access to the raw data from this inspection to understand the defect, but Toyota has not responded. Emails to the assigned case manager, Ms. Cynthia Ware, have gone unanswered. When I was directed to reply to a support email, it bounced back as a “do-not-reply” address, redirecting me to a login page which falsely claimed I had no active cases. This created an endless communication loop. Toyota’s lack of transparency and support is unacceptable—especially given the severity of the issue and the fact that the vehicle is still under warranty. I am requesting: Immediate release of the raw diagnostic data from the May 29 inspection A prompt resolution, including full repair, replacement, or buyback Clear, responsive communication from an authorized representative This is not only a financial burden, but a serious safety risk. I respectfully request BBB’s assistance in securing a resolution and holding Toyota accountable. Thank you for your time.

I was leaving out of the parking lot of the shops Santa Anita. I was parked underneath by [XXX] and proceeded to to leave and turn out right towards the wide open parking lot. At the time I was leaving, it was completely empty. This parking lot is wide open as I was leaving and I’m going no more than 15 mph when suddenly a beeping sound goes off and the car slams on its brakes on its own! I didn’t even have enough time to stop on my own and look to see what the alert sound was. The car stop and jerked me so hard and slammed forward so hard. Thankfully I was in an empty open parking lot. That would have cause a very bad car accident and I would have been badly hurt and the car that would have slammed into me from behind! This has left me with so much anxiety and I am now very scared to drive this car at all even. I haven’t even had this car for a year and this is the second time I’ve had an issue with it. And I tried explaining to the dealership that for the past couple weeks to month that when I drive the car, it has this pulling feeling when I’m coasting. It has never felt that way before. This is supposed to be a new car. It doesn’t even have 15,000 miles on it yet! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

[XXX] In reading the above article, Toyota recalled Corolla Cross Hybrid vehicles with many complaints and situations mirroring our accident. Before the accident, the vehicle displayed no warning signs. Despite the driver pressing the brakes and the assisted braking feature seemingly turning on (e.g., signal lights on the computer system), neither seemed to work in this situation. The damage was far too severe for the assisted braking feature to have activated, along with the driver pressing the brakes. After viewing the matter with those involved in the accident, many of us concurred that we believe either the braking system or the computer system failed. In the aftermath of the accident, the police, manufacturer, or third party hadn't reviewed the vehicle's status. On top of that, our insurance refused to investigate, urging us to discuss the matter with Toyota. Thus, we'd propose that the Corolla SE may experience an issue similar to the vehicles in the article. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brand new car with 300 miles jerks and jolts leaving from a stop and hesitates going up hill. Feels like car has no power behind it. Forward collision also breaks randomly. Currently at dealership.

See attached document for complaint

The system that is problematic for this vehicle is the Pre Collision System (PCS). This system is way too sensitive even on the lowest sensitivity setting, and I have experienced the car braking in error on multiple occasions when driving up or down a windy road. When I approach a bend in the road and there is a car parked on the side of the street, my Corolla will think that I am about to collide with the parked vehicle and make a loud beeping noise and automatically hit the brakes. This has frightened me on a number of occasions, and I am concerned that one day the car will brake in error while there is another vehicle behind me, resulting in a read-end collision. The only consistent method of avoiding this is to drive past the median in the road when approaching bends, which I very much dislike doing, as driving in the middle of the road has its own obvious risks. I have tried contacting the dealership about this, and was told to contact the service department. The service department was no help, saying that they aren't able to do anything about it and that I could try lowering the sensitivity of the PCS, which I had already done. This wouldn't be such a huge issue if there was a way to permanently turn it off. The process for turning it off takes about a minute, as it requires navigating a menu and finding the PCS option to turn off. Unfortunately, the PCS automatically reactivates every time the car is turned off and on again, and even if I use the shortcut method of holding the lane assist button for several seconds to disable the PCS, the car's screen will constantly flash, telling me that the PCS is turned off and annoying the driver to turn it back on. I know that Toyota does not have this issue with their PCS systems on their other vehicles, as I have driven a 2019 Camry before and the PCS system never went off when I drove on the same road, which led me to believe that the system on this 2024 Corolla is somehow defective.

The system that is problematic for this vehicle is the Pre Collision System (PCS). This system is way too sensitive even on the lowest sensitivity setting, and I have experienced the car braking in error on multiple occasions when driving up or down a windy road. When I approach a bend in the road and there is a car parked on the side of the street, my Corolla will think that I am about to collide with the parked vehicle and make a loud beeping noise and automatically hit the brakes. This has frightened me on a number of occasions, and I am concerned that one day the car will brake in error while there is another vehicle behind me, resulting in a read-end collision. The only consistent method of avoiding this is to drive past the median in the road when approaching bends, which I very much dislike doing, as driving in the middle of the road has its own obvious risks. I have tried contacting the dealership about this, and was told to contact the service department. The service department was no help, saying that they aren't able to do anything about it and that I could try lowering the sensitivity of the PCS, which I had already done. This wouldn't be such a huge issue if there was a way to permanently turn it off. The process for turning it off takes about a minute, as it requires navigating a menu and finding the PCS option to turn off. Unfortunately, the PCS automatically reactivates every time the car is turned off and on again, and even if I use the shortcut method of holding the lane assist button for several seconds to disable the PCS, the car's screen will constantly flash, telling me that the PCS is turned off and annoying the driver to turn it back on. I know that Toyota does not have this issue with their PCS systems on their other vehicles, as I have driven a 2019 Camry before and the PCS system never went off when I drove on the same road, which led me to believe that the system on this 2024 Corolla is somehow defective.

Adaptive Cruise Control (ACC) is unstable in detecting the front car, not only in light rainy conditions but also in heavy rainy conditions. The ACC fails to detect sedans and small SUVs but can detect larger vehicles such as pickup trucks and full-size SUVs. The car does not provide any warning sound or signal to the driver when failing to detect. This poses a significant safety risk as the driver may not be aware that the system selectively detects the front car in both light and heavy rainy conditions. The driver had barely avoided the accident.

On 11/29/23 after 11:30pm, I was in the process of clearing an exit and at the tail end of the exit it felt like the car was "correcting" itself and I was unable to stay turning right. The steering wheel felt locked and I was unable to control the car. The car impacted the guardrail and I was able to regain control after the initial impact. -This is a BRAND NEW car with less than 100 miles at the time of the accident. - Prior to the collision, there were no warning signals from the dashboard. - I was not injured from the accident as I was only able to go around 27-33mph due to a tractor trailor clearing the exit in front of me. No others were involved. - The manufacturer sent an inspector to look at the vehicle and test drive it. However, they did not test drive in the same conditions I was in or at. - The issue was not reproduced by another party. (Photos were taken the next day)