2016 TOYOTA PRIUS Visibility/wiper Problems

I reported issues with this car in 2018. Clicking sounds under the car which is still happening, peeling paint on exterior and inside door areas, substandard windshield that spread in a very unusual pattern when hit by a small rock. The NHTSA ID Number that was assigned to these complaints is [XXX] . None of these problems have been addressed. There are other owners that have experienced the same problems, apparently their issues have not been addressed. These problems should have been sent by you to the Toyota Corporation, but apparently was not. I have owned many Toyota vehicles and have not experienced these problems. I also own a 2012 Toyota Prius which I drive when I when I am traveling on the interstate, because I feel that the clicking noises on the 2016 Toyota Prius is a safety issue that seems to be coming from the steering section underneath the car. When traveling the speed limit on the on Interstate highways, what would be the outcome if the steering mechanisms underneath the car did not work properly. It is a shame that this safety issue has not been addressed by you, and it is also a shame that I have to drive my older toyota at these times to feel safer when driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At the beginning of this week, I was checking fluid levels and upon dropping my hood, I watched a crack in the windshield extend up from the base of the windshield. Then, while I was driving, I watched the crack extend and branch into a second crack. Upon further inspection, it appears cracking started under the windshield wiper and arched downward to the base of the windshield and another a new crack extend upward. I am the only person who drives this car. I do not park under a tree or anything that might fall on the windshield. I have not experienced any rocks hitting the windshield recently. I have not driven in the rain in several weeks. The only time the windshield wipers moved recently is when I cleaned my windshield over the weekend and lifted the wipers to reach underneath. Best as I can tell, the crack started due to the windshield wiper being picked up and let back down. This concerns me a great deal considering that is not a great amount of force.

Moments ago, I entered my 2016 Toyota Prius to find that my windshield had mysteriously cracked while parked over night. The crack was not present when I last drove the car last night. Based on some online research for windshield replacement cost, I've learned that Toyota was faced with a class action lawsuit regarding 2016-17 Toyota Prius containing defective windshields; in which these windshields are known to unexpectedly crack while parked or under ordinary driving conditions. Furthermore, my Toyota Prius is equipped with safety features (such as pre-collision system, lane departure alert with steering assist, automatic high beams and full-speed dynamic radar cruise control) that require a front camera to function properly. The cracked windshield now interferes with the camera's visibility, line of sight and perceived orientation, thus causing me to feel unsafe while driving the vehicle. I am filing this compliant because I am now faced with not only an unsafe vehicle to operate, but also the cost to fix a windshield that is known to be defective from Toyota.

2016 PRIUS SITTING IN THE DRIVEWAY DURING A RELATIVELY HOT DAY (~95 F TEMPERATURE), APPEARS TO HAVE A BIG CRACK. I LOOKED IT UP AND APPARENTLY TOYOTA IS UNDERGOING A CLASS ACTION LAWSUIT OVER THE SAME ISSUE. NO OUTSIDE DAMAGE TO THE WINDSHIELD, THE DRIVER SIDE WINDOW WAS DOWN FOR THE REASON OF THE HEAT. SHAME THAT THIS HAPPENED. HOPEFULLY SOMEONE FROM THE AUTHORITY CAN HELP WITH THIS.

Mileage: 44,000

FOR THE SECOND TIME IN MY OWNERSHIP OF THIS TOYOTA 2016 PRIUS, THE WINDSHIELD HAS CRACKED CONSIDERABLY DUE TO TINY ROAD DEBRIS MAKING CONTACT WITH IT. I WAS DRIVING ALONG THE HIGHWAY WHEN A SMALL PEBBLE FROM THE ROAD MADE CONTACT WITH MY WINDSHIELD CAUSING A CRACK WHICH HAS GROWN IN SIZE AND HAS SNAKED ALONG MY WINDSHIELD CONSIDERABLY SINCE THE CRACK OCCURRED EARLIER THIS WEEK (7/13/2020). THE TOTAL REPLACEMENT OF THE WINDSHIELD ALONG WITH THE CALIBRATION OF THE EQUIPPED ADS CAMERA SYSTEM IS VERY EXPENSIVE, ESPECIALLY CONSIDERING THAT THIS WILL BE THE SECOND TIME THAT I MUST REPLACE AND RE-CALIBRATE. ALTHOUGH I WOULD PREFER TO USE A TOYOTA DEALERSHIP, IT WOULD BE VERY DIFFICULT FOR ME TO DO SO AS THE ESTIMATED COST IS OVER $1K. WITH THE CURRENT STATE OF GLOBAL AFFAIRS, NO GLASS REPAIR COMPANIES IN MY VICINITY OFFER ANY OEM WINDSHIELDS AND THEY ARE HEAVILY INUNDATED WITH CLIENTS SO THE EARLIEST THAT I COULD GET A REPLACEMENT SERVICE WOULD BE AT THE END OF THIS MONTH. I FEAR THAT THE CRACK MAY FULLY SPREAD ACROSS THE WINDSHIELD AND THAT THE INTEGRITY OF THE WINDSHIELD MAY GIVE. AS A HEALTHCARE WORKER, I CANNOT AFFORD TO NOT USE MY VEHICLE.

Mileage: 58,500

I HAVE A 2016 PRIUS WITH APPROXIMATELY 20,000 MILES THAT WAS PURSUED NEW FROM THE DEALERSHIP IN NOV 2016. AT AROUND 10:30AM, I WAS TWO BLOCKS FROM HOME, DRIVING ON A RESIDENTIAL STREET (25MPH) AND DECELERATED TO APPROX 10MPH AS I APPROACHED A RED STOPLIGHT AT THE ONCOMING INTERSECTION. CROSS TRAFFIC WAS MOVING BUT THERE WERE NO OTHER CARS IN THE LANES LEFT OR RIGHT OF ME AND/OR APPROACHING MY CAR. I HEARD A VERY FAINT CLICK/POPPING SOUND COMING FROM THE UPPER RIGHT UPSIDE OF THE WINDSHIELD AND IMMEDIATELY PULLED OVER TO EXAMINE THE GLASS. I FOUND A VERY SMALL STAR SHAPED DING, LESS THAN A MILLIMETRE WIDE ABOUT 3-4 INCHES FROM THE TOP RIGHT OF THE WINDSHIELD. I THEN CALLED MY INSURANCE AGENT WHO STATED A SMALL DING LIKE THAT COULD DEFINITELY BE FIXED BY A GLASS SHOP AND WOULD BE COVERED IN FULL BY ALLSTATE. I DECIDED TO JUST GO BACK HOME AND LOOK ONLINE FOR SOMEWHERE NEARBY I COULD TAKE IN MY CAR. I DROVE BACK, PARKED MY CAR BACK INTO MY UNDERGROUND TEMPERATURE CONTROLLED SPACE. I WASN'T ABLE TO GET A SAME DAY APPOINTMENT SO STAYED IN UNTIL 5:30PM WHEN I LEFT TO GO TO DINNER. I WAS SHOCKED TO SEE THAT THE SMALL DING WAS NOW A LARGE DIAGONAL CRACK FROM THE UPPER LEFT CORNER, TO JUST PAST MIDPOINT OF THE WINDSHIELD. BECAUSE OF THE CRACK, THE WINDSHIELD CAN NOT BE FIXED. I WAS TOLD THAT REPLACEMENT AND RECALIBRATION WILL COST APPROX JUST UNDER $1000, WHICH I WILL END UP PAYING OUT OF POCKET BECAUSE MY INSURANCE DEDUCTIBLE IS $1000. HAS NOW BEEN 8 DAYS SINCE THE INITIAL DING AND THE CRACK HAS CONTINUED TO ELONGATE. IT IS NOW 2/3 OF THE LENGTH OF THE WINDSHIELD. I HAVE OWNED EIGHT TOYOTA VEHICLES, THREE OF WHICH HAVE BEEN NEW PRIUSES. THIS IS THE FIRST AND ONLY CAR WHERE ANYTHING LIKE THIS HAS EVER HAPPENED. IT APPEARS THAT MANY OTHER 2015-2016 PRIUS OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR WINDSHIELDS TOO. TOYOTA MUST ADDRESS THIS SAFETY ISSUE,

Mileage: 20,000

WITH NO IMPACT WHATSOEVER, AND THE CAR PARKED AND STATIONARY FOR MORE THAN 15 HOURS, I WOKE UP THIS MORNING TO FIND A CRACK IN THE FRONT WINDSHIELD. THIS CRACK IS IN THE LOWER, MIDDLE SECTION OF THE FRONT WINDSHIELD, GENERATING UP FROM THE BASE OF THE WINDSHIELD, AND VEERING TOWARDS THE LEFT. THERE IS ABSOLUTELY NO FEELING OF AN IMPACT (I.E. SCRATCH, DENT, PING, ETC.) ON EITHER THE OUTSIDE OF THE WINDSHIELD OR THE INSIDE OF THE WINDSHIELD - IT APPEARS THAT THE CRACK IS EMBEDDED IN THE GLASS ITSELF. I HAVE CONTACTED MY LOCAL TOYOTA DEALER AND WILL BE BRINGING IT IN FOR THEIR INSPECTION THIS WEEK. HOWEVER, IN MY ONLINE RESEARCH, IT SEEMS THAT THERE HAVE BEEN A NUMBER OF 2016 TOYOTA PRIUS' THAT HAVE HAD THIS MYSTERIOUS FRONT WINDSHIELD CRACK OCCUR - ENOUGH TO MAKE ME WONDER IF THERE IS SOMETHING WRONG WITH THE FACTORY-PROVIDED WINDSHIELD, AND THAT WOULD POSSIBLY WARRANT A RECALL. THANK YOU FOR YOUR CONSIDERATION.

Mileage: 24,542

THERE IS SOMETHING WRONG WITH THE WINDSHIELD DESIGN OF THE CAR. I HAD DEBRIS OR ROAD GRAVEL HITTING THE WINDSHIELD TWICE IN LAST 2 MONTHS AND GOT A CRACK ON WINDSHIELD IN 2 OCCASIONS. I WAS DRIVING CAR AT 65 MPH ON HIGHWAY IN BOTH INSTANCES. I ALSO REALIZE A FLAW WITH WIPER DESIGN THAT THE WIPERS DO NO CLEAR THE FULL WIND SHIELD. THIS REDUCES VISIBILITY SPECIALLY WINTER WHEN THERE IS LOT OF SALT AND SNOW ON ROADS.

Mileage: 20,000

THE WINDSHIELD ON MY 2016 TOYOTA PRIUS CRACKED FOR NO REASON. I PARKED MY PRIUS IN A COVERED PARKING GARAGE. WHEN I RETURNED TO MY CAR LATER, THERE WAS A LARGE CRACK IN THE WINDSHIELD (OVER A FOOT LONG), AND THE CRACK CURVED DOWN TO THE BOTTOM OF THE WINDSHIELD. I DON'T KNOW WHAT CAUSED THE WINDSHIELD TO CRACK ALL OF A SUDDEN. THERE WERE NO SIGNS OF DEBRIS OR IMPACT. I BELIEVE THE WINDSHIELD MAYBE DEFECTIVE OR WAS SET ON MY CAR IMPROPERLY IN THE FACTORY, WHICH CAUSED STRESS ON THE WINDSHIELD WHICH LED TO THE LARGE CRACK.

Mileage: 16,400

IN MOTION ON A HIGHWAY. WINDSHIELD GOT HIT BY A ?ROCK? AND HAD A SMALL STAR. WITHIN DAYS IT HAS GROWN TO COVER THE ENTIRE WINDSHIELD IN SEVERAL DIFFERENT PATTERNS. WINDSHIELD IS TOTAL LOSS AND NEEDS TO BE REPLACED.

Mileage: 7,000

MY WINDSHIELD HAD A VERY MINOR CHIP WHICH RESULTING IN A CRACK ACROSS THE WINDSHIELD. THIS SEEMS TO BE AN DISPROPORTIONATE DAMAGE TO THE WINDSHIELD SUGGESTING A STRUCTURAL DESIGN DEFECT.

Mileage: 16,000

WHILE DRIVING FROM TUCSON TO PHOENIX ON US ROUTE 10 AT AROUND 65 MPH ON THE WAY TO SOUTHERN CALIFORNIA ON AUGUST 24, 2018, IN 100 DEGREE F. HEAT, A CRACK BEGAN IN THE LOWER DRIVERS SIDE OF THE WINDSHIELD AND WAS A FOOT LONG WITHIN SECONDS. BY THE TIME I REACHED HOME AT 5:00PM, THE CRACK HAD GROWN HORIZONTALLY TO MORE THAN TWO FEET IN LENGTH. I HAVE AVOIDED WASHING THE WINDSHIELD WITH COLD WATER, OR AT ALL, AND IF THE CRACK HAS LENGTHENED FURTHER IN THE MORE MODERATE TEMPERATURES, I HAVE NOT NOTICED. THERE IS NO OBVIOUS SIGN OF A ROCK IMPACT. WHEN THE SUN IS A THE WRONG ANGLE, THERE IS A DISTRACTINGLY BRIGHT GLARE FROM THE CRACK.

Mileage: 34,100

OWNER OF A 2016 TOYOTA PRIUS 3 WITH ADVANCED TECHNOLOGY PACKAGE: I'LL PREFACE THIS THAT I'M SATISFIED WITH MOST/IF NOT ALL OTHER ASPECTS OF THE PRIUS (EXCEPT ENTUNE...). HOWEVER, IT SEEMS THERE IS A DEFINITE ISSUE WITH WINDSHIELDS CRACKING. I WAS DRIVING ON THE FREEWAY AT THE START OF ROADTRIP WHEN I HEARD AND BARELY SAW A ROCK/PEBBLE HIT LOWER LEFT DRIVERS SIDE SECTION OF THE WINDSHIELD. I INSTANTLY SAW 1-2 INCH DIAMETER CRACK/CHIP APPEAR. OVER THE NEXT FEW HOURS I SAW IT GROW AND EXPAND. READING UP ON THIS IT SEEMS I'M NOT ONLY ONE WHO'S EXPERIENCING THIS ISSUE. I DON'T KNOW IF ITS JUST THE DESIGN OR GLASS IS UNDER SOME HIGHER STRESS. UNFORTUNATELY, DUE TO THE NATURE OF THE CAMERAS AND SENSORS, ONE HAS TO GO TO TOYOTA SERVICE ANYWAY TO GET THE CAMERA RECALIBRATED. OEM GLASS DOES NOT APPEAR TO BE CHEAP EITHER!

Mileage: 20,100

SMALL ROCK CHIP CAUSED WINDSHIELD TO CRACK ALL THE WAY THROUGH ACROSS THE ENTIRE WINDSHIELD. I'VE BEEN DRIVING SINCE I WAS 17 AND NEVER HAVE HAD A WINDSHIELD CRACK FROM A SMALL ROCK CHIP, EVEN THE SHOP SAID HE HAS SEEN A LOT OF THIS GENERATION PRIUS COMING IN FOR REPLACEMENTS. TOYOTA HAS MADE A SUB PAR WINDSHIELD THAT ISN'T ABLE TO WITHSTAND ANYTHING. THIS GLASS IS THIN, AND VERY UNSAFE. NOW MY WINDSHIELD IS CRACKED ALL THE WAY ACROSS IMPARING MY VISIBILITY.

Mileage: 64,000

WHILE DRIVING, WITH NO OTHER VEHICLE WITHIN 100 YARDS, AN APPROXIMATELY 12 INCH LONG CRACK APPEARED FROM THE LOWER PASSENGER SIDE WINDSHIELD. I DID NOT HAVE THE RADIO ON AND DID NOT HEAR OR SEE ANYTHING STRIKE THE WINDSHIELD. WHEN I ARRIVED AT MY DESTINATION I INSPECTED THE CRACK AND SAW NO CHIP OR OTHER EVIDENCE THAT SOMETHING STRUCK THE WINDSHIELD. AFTER A FEW HOURS I CAME BACK TO LEAVE AND NOTICED THAT THE CRACK HAD GROWN EVEN LONGER. I ASSUME FROM BEING PARKED IN DIRECT SUNLIGHT, ALTHOUGH IT WAS ONLY ABOUT 80F DEGREES. I HAVE ALWAYS BEEN PROUD OF TOYOTA'S DURABILITY AND HAVE OWNED EVERYTHING FROM THE PRIUS TO THE TUNDRA. I'VE EVEN GOTTEN MANY OF MY FRIENDS AND FAMILY MEMBERS TO SWITCH TO TOYOTA. I NOW HAVE TO WONDER IF TOYOTA HAS STARTED TO "CHEAP OUT" LIKE MANY OTHER MANUFACTURERS. I AM ESPECIALLY DISAPPOINTED AT THE FACT THAT THIS APPEARS TO BE A "FIT AND FINISH" DEFECT. EITHER THE WINDSHIELD MUST BE CHEAP AND THIN, OR THE QUALITY OF WORKMANSHIP MUST BE LACKING. A QUICK GOOGLE SEARCH REVEALED THAT THIS IS A DISPROPORTIONATELY COMMON PROBLEM WITH THE NEW 4TH GEN TOYOTA PRIUS AND THAT THE WINDSHIELD HAS BEEN BACK ORDERED. TO ADD INSULT TO INJURY, THE NEW TOYOTA SAFETY SENSE SENSORS MUST BE RE-CALIBRATED WITH THE REPLACEMENT WINDSHIELD, WHICH CAN ADD UP TO $500 TO THE TOTAL COST OF REPAIR! I CANNOT RECOMMEND THE NEW 4TH GEN PRIUS IF IT COMES WITH SUCH A DEFECTIVE WINDSHIELD. THIS IS CERTAINLY A SAFETY ISSUE AND IS A VERY EXPENSIVE REPAIR. I WISH I KNEW ABOUT THIS PROBLEM BEFORE BUYING!

Mileage: 30,000

WINDSHIELD HAS CRACKED IN DRIVE WAY FOR NO REASON. NOW HAS SPIDER WEBBED ACROSS WINDSHIELD OBSTRUCTING MY VIEW. CALLED TO REPAIR AND FOUND OUT MANY PEOPLE ARE REPORTING THE SAME PROBLEM. EVEN AFTER THEY FIX AND REPLACE NEW WINDSHIELD I=ITS CRACKING AGAIN. NEW WINDSHIELD IS $600PLUS INSTALL AND RE CALIBRATION IM LOOKING AT $1300. PLEASE HELP US CUSTOMERS BECAUSE WINDSHIELD IS DEFECTIVE!

Mileage: 30,000

SMALL ROCK HIT WINDSHIELD ON PASSENGER SIDE WHILE DRIVING ON I 25 INTERSTATE FROM RIO RANCHO TOWARDS SANTA FE....OVERNIGHT CRACK DEVELOPED AND SPREAD 6 INCHES OR SO...SUBSEQUENTLY CRACK QUICKLY SPREAD ACROSS CENTER OF WINDSHIELD TO DRIVERS SIDE.

Mileage: 14,000

WHILE AT HIGHWAY SPEEDS I WAS STRUCK BY A ROCK. WINDSHIELD CRACKED. HAD TO HAVE IT REPLACED. COSTLY AND NOW I AM TOLD IT WILL COST ANOTHER $400+ TO HAVE IT CALIBRATED. I AM NOW READING THAT THE PRIUS IS PRONE TO WINDSHIELD BREAKS AND THE COST OF RECALIBRATION IS BOTH EXPENSIVE AND THE DEALERS DON'T LIKE DOING IT SO THE TIME TO GET IT DONE IS EXCESSIVE. I NOW WORRY IF SAFETY FEATURES ARE COMPROMISED AND IT IS DANGEROUS TO DRIVE.

Mileage: 13,798

WINDSHIELD CRACKED WHILE DRIVING DOWN THE HIGHWAY

Mileage: 24,000

I HAD PREVIOUS PROBLEMS WHEN I FIRST BOUGHT MY PRIUS WHERE I RECEIVED 2 CRACKS ON MY WINDSHIELD WITHIN A WEEK OF OWNING THE CAR. I NEVER HEARD A ROCK HIT MY CAR. I REPORTED IT HERE AND TOYOTA CALLED ME TO REPLACE MY WINDSHIELD SO THEY COULD KEEP MY OLD ONE FOR QUALITY CONTROL. I WAS FINE WITH THIS BUT JUST TODAY I GO OUT TO MY CAR AND SEE A 6 INCH CRACK THAT STARTED FROM THE BOTTOM OF THE WINDSHIELD THAT WASN'T THERE BEFORE AND I DIDN'T HEAR A ROCK HIT IT EITHER. I FEEL LIKE MY PRIUS WINDSHIELD PROBLEMS WILL NEVER EVER END

A SMALL CHIP IN FRONT WINDSHIELD AND DEVELOP A LARGE CRACK QUICKLY

VEHICLE WAS STATIONARY SITTING IN DRIVEWAY. FIRST CRACK STARTED AND CONTINUES TO SPREAD. SECOND CRACK STARTED 3 WEEKS AFTER THE FIRST. WINDSHIELD REPLACEMENT SUPPOSEDLY ON BACKORDER. THE CAR IS TYPICALLY PARKED IN A PARKING GARAGE DURING THE WORKWEEK AND EITHER IN MY DRIVEWAY OR GARAGE. THE CAR IS NOT EVEN 2 YEARS OLD. TO REPLACE WINDSHIELD ALSO MEANS HAVING TO RECALIBRATE FOR SIDE AND BACK UP MIRRORS TO FUNCTION PROPERLY WHICH IS JUST AS COSTLY AS HAVING TO PAY FOR THE WINDSHIELD.

Mileage: 34,800

WHILE IN MOTION ON A HIGHWAY AT 65 MPH THE DRIVER'S SIDE FRONT WINDOW SHATTERED. MOST OF THE PIECES OF THE GLASS FELL ONTO THE DRIVER'S LAP, BUT PIECES ALSO LANDED ON THE PASSENGER'S SIDE AND IN THE BACK SEAT BEHIND THE DRIVER. IT IS UNKNOWN WHY THE GLASS SHATTERED. NO OBJECT WAS FOUND IN THE CAR THAT COULD HAVE SHATTERED IT.

Mileage: 28,000

I HAD VERY SMALL WINDSHIELD CRACK WHILE I WAS DRIVING ON 10 FRWY COVINA CA , I DIDN'T NOTICE ANYTHING HIT MY WINDSHIELD WAS VERY HOT DAY JUST HEARD TING AND I SHAW CRACK BUT WITHIN A DAY WAS VERY LONG ABOUT 2FT CRACK .I TOOK LONGO TOYOTA AT EL-MONTE THEY SAID IT DON'T COVER BY DEALER OR TOYOTA COMPANY SO THEY GIVE ME $1265 EST. COST TO FIX IT.IT WAS MY 2016 TOYOTA PRIUS MILES 17K ONLY AND UNDER FACTORY WARRANTY ANOTHER PROBLEM WITH 2016 PRIUS IS BODY COLOR POPUP SO EASY IT JUST COMEUP SO SO EASY LOOK LIKE THEY JUST PAINT SO EASY ... I HAVE SO BAD EXPERIENCE WITH PRIUS CAR FEEL LIKE I JUST WAST MY 30K FOR JUST PIECE OF [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mileage: 17,658

I HAD A VERY SMALL PEBBLE HIT MY WINDSHIELD WHILE DRIVING SLOWLY ON A RESIDENTIAL STREET. THE INITIAL IMPACT CAUSED SEVERAL SIGNIFICANT CRACKS RUNNING LENGTHWISE AND WIDTHWISE ACROSS MY WINDSHIELD INSTEAD OF JUST STARING OR PITTING AS TRADITIONALLY OCCURS. THIS IS MY THIRD PRIUS AND I HAVE NEVER EXPERIENCED A WINDSHIELD RESPONDING THIS WAY. IT APPEARS ONLINE THAT THIS HAS BECOME A VERY COMMON PROBLEM AND IT IS EXTREMELY COSTLY SINCE THEY CURRENTLY DO NOT HAVE AN AFTERMARKET AVAILABLE. AS WELL AS REQUIRING $600+ RECALIBRATION. I AM EXTREMELY DISAPPOINTED IN TOYOTA. I AM CONCERNED THAT I AM GOING TO PAY $1500 TO GET THIS FIXED (SINCE MY INSURANCE USES MY DEDUCTABLE) ONLY FOR IT TO BREAK AGAIN DUE TO A MINOR INSTANCE (AS MANY HAVE COMPLAINED ONLINE). MY UNDERSTANDING IS THAT THE NEW WINDSHIELD IS THINNER/ LIGHTER FOR MPG. IS THIS NOT COVERED ON SOME SORT OF WARRANTY OR RECALL? I'M VERY UPSET THAT THIS HAS OCCURRED AND HAVE ALWAYS BEEN EXTREMELY LOYAL TO TOYOTA, IM AT A POINT WHERE I JUST WANT TO DRIVE WITH IT CRACKED TO AVID HAVING TO FIX FUTURE CRACKED WINDSHIELDS.

Mileage: 18,000

I WAS DRIVING TO WORK ON THE HIGHWAY AND A SMALL ROCK HIT MY WINDSHIELD. WITHIN MINUTES, A 6 INCH CRACK HAD DEVELOPED. BY THE TIME I ARRIVED AT WORK (ABOUT 15 MINUTES LATER), THE CRACK HAS EXTENDED TO OVER A FOOT. I CALLED A LOCAL TOYOTA DEALERSHIP AND ASKED IF ANY KNOWN DEFECTS EXISTED. I WAS TOLD NO RECALLS EXISTS FOR MY WINDSHIELD. SPOKE WITH MY INSURANCE AGENT AND REFERRED TO SAFELITE AUTOGLASS FOR REPLACEMENT, SINCE IT COULD NOT BE REPAIRED. THE NEXT MORNING, I DROVE CAR TO WORK AGAIN AND NOTICED CRACK HAS PROGRESS A FEW MORE INCHES OVERNIGHT. BY THE TIME I LEFT WORK, THE LATERAL EXTENDING CRACK HAS NOW STARTED EXTENDING TOWARDS THE MIDDLE OF THE WINDSHIELD, FORMED A JAGGED C-SHAPE. VISIBILITY WAS NOW LIMITED FROM THE CRACK AND FROM THE GLARE FROM THE SUNLIGHT REFLECTING OFF THE CRACKS. I CALLED SAFELITE AND WAS TOLD THAT THE ONLY REPLACEMENT WINDSHIELD WAS AN TOYOTA OEM, BUT THAT IT WAS ON BACKORDER FOR ANOTHER 3 WEEKS AND AT A COST OF ALMOST $800. FEARING ANOTHER POTENTIALLY DANGEROUS DRIVING CONDITION, I DID NOT ATTEMPT TO DRIVE MY CAR UNTIL THE WINDSHIELD WAS REPLACED. TODAY, I WAS READING PRIUSCHAT WEBSITE AND FOUND THAT MY CASE IS CERTAINLY NOT AN ISOLATED INCIDENT. I AM CONCERNED NOW THAT SINCE I REPLACED MY WINDSHIELD WITH AN TOYOTA OEM PART, I AM AGAIN SUBJECTED TO REPEAT DANGER VEHICLE CONDITION AND ADDITIONAL HIGH COST OF REPLACEMENT.

Mileage: 21,000

WINDSHIELD CHIPPED EASILY AND DEVELOPED INTO VERY LONG CRACK AFTER SHORT PERIOD OF TIME. POSSIBLE SOURCE OF INITIAL CRACK WAS UNSEEN PEBBLE/DEBRIS THAT HIT THE WINDSHIELD DURING FREEWAY DRIVING. REPLACEMENT CLAIMED THROUGH AUTO INSURANCE. THE RAPID AND GREAT INCREASE IN LENGTH OF CRACK IS VERY CONCERNING. MATERIAL DURABILITY MAY BE IN QUESTION.

Mileage: 19,500

I WAS DRIVING ON I-40W WHEN I GOT A ROCK CHIP ON MY WIND SHIELD. THE NEXT DAY WHILE DRIVING I NOTICED A CRACK IN MY WINDSHIELD, NOT ASSOCIATED WITH THE ROCK CHIP, STARTING ON THE LEFT BOTTOM OF THE WINDSHIELD AND CURVING UP TO THE RIGHT FOR ABOUT 6". THIS CRACK KEPT PROGRESSING DAILY AND NOW EXTENDS APPROX. 3/4 OF THE WAY ACROSS THE WINDSHIELD. THE WINDSHIELD FOR MY CAR IS ON NATIONAL BACKORDER WITHOUT ANY IDEA AS TO HOW LONG IT WILL TAKE TO GET IT IN.I WENT ONLINE AND IT APPEARS FROM THE NUMBER OF PEOPLE DISCUSSING IT, IT APPEARS TO BE WIDESPREAD AND PROBABLY THE REASON FOR THE BACK ORDER. WITH THE NUMBER OF COMPLAINTS I'VE BREADTHS SHOULD BE A RECALL. AS A SIDE NOTE WHENEVER MY CAR'S VIN # IS RUN IT COMES UP AS A 2016 TOYOTA PRIUS C NOT A 2016 PRIUS FOUR TOURING. THE TECH AT THE AUTO GLASS SHOP TOLD ME THAT THIS HAS BEEN A RECURRING PROBLEM.

Mileage: 16,000

WHILE DRIVING APPROXIMATELY 60 MPH ON THE FREEWAY, A VERY SMALL ROCK HIT MY WINDSHIELD AND CREATED A CRACK THAT WAS ABOUT 1 INCH BY 1 INCH IN SIZE. MERELY TWO DAYS LATER, I WOKE UP TO FIND THE CRACK HAD EXTENDED 3/4 OF THE WAY ACROSS MY ENTIRE WINDSHIELD AND COMPLETELY UP AND DOWN THE ENTIRE HEIGHT OF THE WINDSHIELD - JUST OUT OF THE BLUE, OVERNIGHT. IT'S NOW DIFFICULT TO PROPERLY SEE OUT OF THE WINDSHIELD AS ONE OF THE CRACKS RUNS RIGHT IN MY LINE OF VISION WITH THE ROAD. FOR SOMETHING SO MINOR TO CREATE SUCH A MAJOR EFFECT ON MY CAR THAT IS NOT QUITE 14 MONTHS OLD IS QUITE DISTURBING.

Mileage: 10,000

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). IN EARLY JUNE I WALKED OUT FROM A BOOKSTORE IN OCEANSIDE, CA TO FIND MY WINDSHIELD, ON MY PARKED/STATIONARY PRIUS, HAD ABOUT AN 8 TO 10 INCH CRACK ON THE PASSENGER SIDE. I FILED AN INSURANCE CLAIM WITH AAA AND FOUND THAT WHEN I ATTEMPTED TO USE TWO DIFFERENT VENDORS FOR REPAIR AS WELL AS THE CARLSBAD, CA DEALERSHIP, EACH ONE CONVEYED TO ME THAT THERE IS A NATIONAL SHORTAGE ON PRIUS WINDSHIELDS. THE CRACK HAS EXPANDED ON ITS OWN AT THIS TIME, MAKING THE CAR UNSAFE TO DRIVE. IT IS ALMOST ACROSS THE ENTIRE WINDSHIELD. I'M RENTING A CAR, BUT MY RENTAL WILL EXPIRE ON JULY 20TH. IF I RENEW THE RENTAL, IT WILL BE AT MY EXPENSE. ACCORDING TO THE CARLSBAD TOYOTA DEALERSHIP, THE REPLACEMENT WINDSHIELD WILL NOT BE AVAILABLE UNTIL AUGUST 8TH WHICH IS NEARLY A MONTH AWAY FROM NOW. THE CLAIM WAS REPORTED IN EARLY JUNE. DUE TO THIS IMMENSE AMOUNT OF INCONVENIENCE CAUSED BY THIS NATIONAL SHORTAGE, I WOULD APPRECIATE IT IF TOYOTA CORPORATION WOULD TAKE RESPONSIBILITY AND PAY FOR MY RENTAL CAR UNTIL THIS ISSUE IS RESOLVED--STARTING JULY 21ST. FINALLY, PERHAPS THERE NEEDS TO BE A RECALL. YOU CAN E-MAIL ME AT [XXX] AND/OR [XXX]. THANK YOU. *DL

Mileage: 30,000

2 MONTHS AFTER GETTING THE PRIUS, I WAS DRIVING ABOUT 50 MPH ON A ELEVATED, SINGLE-LANE HIGHWAY OVERPASS WITH NO CARS IN FRONT OF ME WHEN I HEARD A CRACK AND NOTICED A CHIP IN THE WINDSHIELD ON THE PASSENGER SIDE. I HAD IT REPAIRED THAT DAY, BUT IT STILL SHOWS UP. IT HAS NOT CHANGED SINCE THEN. 8 MONTHS LATER, I WAS DRIVING AT AROUND 50 MPH ON A HIGHWAY AND SAW A MAN IN A PICKUP TRUCK THROW HIS ARM OUT OF HIS OPEN WINDOW, LIKE HE WAS TOSSING SOMETHING. ALMOST INSTANTLY I HEARD A CRACK AND THERE WAS ALREADY A CRACK A FEW INCHES HIGH, FROM THE BOTTOM OF THE WINDSHIELD, ON THE LOWER-LEFT OF THE DRIVERS SIDE OF THE WINDSHIELD. I TOOK A PICTURE OF THE TRUCK WITH THE LICENSE PLATE, JUST IN CASE IT MIGHT HELP. WHEN I HAD GOTTEN TO MY DESTINATION, I CHECKED THE CRACK AND WHERE IT LOOKED LIKE IT HAD STARTED, FROM A SMALL CHIP NEAR THE BOTTOM EDGE OF THE WINDSHIELD. BY NOW, THE CRACK HAD EXTENDED SEVERAL MORE INCHES. I THEN CALLED MY INSURANCE TO MAKE A CLAIM. THAT WAS 3 WEEKS AGO AND I HAVE NOT BEEN ABLE TO GET A REPLACEMENT AS I WAS TOLD THAT THERE IS A NATIONAL BACK ORDER ON PRIUS 2016 WINDSHIELDS. THE FIRST INCLUDED PHOTO WAS TAKEN RIGHT AFTER THE CRACK APPEARED. THE SECOND PHOTO, ALTHOUGH A LITTLE OUT OF FOCUS, HAS A SMALL WHITE CIRCLE, WHICH IS WHERE IT LOOKED LIKE THE UNKNOWN OBJECT STRUCK THE WINDSHIELD.

Mileage: 17,800

OUR 2016 PRIUS 2 SEDAN WINDSHIELD WAS STRUCK BY A SMALL ROCK CAST LATERALLY ACROSS THE FREEWAY FROM SEVERAL LANES TO MY RIGHT, AS ONE WOULD SKIP A STONE ACROSS WATER, TRAVELING ABOUT 55MPH. UNFORESEEABLE, UNAVOIDABLE ACT OF CHANCE, KICKED UP BY ANOTHER CAR'S TIRE. INITIAL DAMAGE (SEE PHOTO SERIES) WAS TWO UNSIGHTLY BUT REPAIRABLE CRATERS IN THE OUTER LAYER OF GLASS. WITHIN MINUTES / BEFORE AN EPOXY REPAIR WAS POSSIBLE, TWO CRACKS GREW AT AN ALARMING RATE. A SMALLER CRACK WENT VERTICALLY, AND A FAST AND LARGE CRACK RAN HORIZONTALLY. WITHIN A DAY IT SPANNED THE ENTIRE DRIVER'S SIDE. THE CRACK REFLECTS AND REFRACTS LIGHT INTO THE DRIVER'S EYES, AND IS THICK ENOUGH TO OBSTRUCT VISION EVEN IN DIM LIGHT. OUR PRIMARY TRAVEL IS EAST IN THE MORNING AND WEST AT NIGHT, SO THE OBSTRUCTION OF VISION IS AN ACTIVE DANGER AS WE ARE TYPICALLY ORIENTED ON THE SUN. I WAS ADVISED BY THREE DIFFERENT GLASS SERVICES THAT NOT ONLY IS THERE NO AFTERMARKET WINDSHIELD AVAILABLE, BUT THAT THERE WAS AN UNKNOWN WAIT TIME TO RECEIVE ONE FROM THE ONLY AVAILABLE SOURCE, TOYOTA. THERE IS NO INTEGRATED TECHNOLOGY AND I WAS QUOTED REPLACEMENT COSTS OF $800-$900, NOT COVERED BY INSURANCE. I HAVE REVIEWED THE FORUMS, NHTSA SITE, AND A PROMINENT COMPLAINT SITE, AND EXCESSIVE CRACKING APPEARS TO BE A FREQUENT FLAW, BOTH FROM DEBRIS IMPACTS AND WHEN OWNERS REPORT "SPONTANEOUS" CRACKING. OUR GLASS SHOPS STATED THEY SAW THIS PROBLEM MORE FREQUENTLY ON TOYOTAS THAN ON ANY OTHER CAR. GIVEN THE COST AND FREQUENCY THIS PROBLEM IS REPORTED, I AM HESITANT TO REPLACE THE WINDSHIELD UNTIL I GET A REASONABLE RESPONSE FROM THE DEALER, AS IT OTHERWISE SEEMS LIKELY TO RECUR. THIS IS NOT A ONE-OFF PROBLEM. DEALER WON'T RETURN CALLS. GLASS SERVICE STILL HAS NO ETA ON REPLACEMENTS. WE WOULD LIKE TO UNDERSTAND WHY THIS PROBLEM IS SO COMMON. THANK YOU.

Mileage: 9,400

THE WINDSHIELD CRACKED WITHIN 3 DAYS OF PURCHASING THE CAR AS BRAND NEW. I DIDN'T HEAR A ROCK HITTING IT AND I CAN'T SEE AN IMPACT PATTERN. I WOKE UP ONE MORNING AND THE CRACK WAS OVER A FOOT AND IT SPREAD FROM THERE INTO MULTIPLE CRACKS. THERE WAS NO CHANCE TO GET THE WINDSHIELD REPAIRED AT ALL AND IT NEEDED TO BE REPLACED BUT I DON'T HAVE THE 1300 DOLLARS THAT THE DEALER IS SAYING IT TAKES TO GET IT REPLACED AND THEY CLAIM IT WAS A ROCK AND NOT A DEFECT WHICH I'M DISPUTING.

Mileage: 150

THE CAR'S WINDSHIELD SEEMS TO BE SOFTER THAN PREVIOUS MODELS. I HAD THE WINDSHIELD COMPLETELY REPLACED A FEW MONTHS AGO, AFTER A FAILED REPAIR OF A LARGE CHIP. A CHIP REPAIR WAS DONE ON THE NEW WINDSHIELD ON APRIL 7TH. IN THE CAR WASH LAST FRIDAY, I NOTICED SEVERAL SMALL CHIPS IN THE WINDSHIELD. MY HUSBAND DRIVES A 2016 TOYOTA HIGHLANDER. HIS WINDSHIELD WAS ALSO REPLACED EARLY THIS YEAR. HE NOW HAS A SIZEABLE CHIP IN THE NEW WINDSHIELD. IT SEEMS THAT THERE IS A PROBLEM WITH 2016 TOYOTA WINDSHIELDS, NOT JUST IN THE PRIUS, BUT IN OTHER MODELS AS WELL.

Mileage: 9,500

I HAVE A 3 FT. LONG CRACK IN MY WINDSHIELD THAT OCCURRED APPROXIMATELY A MONTH AND A WEEK AGO. IT HAS BECOME A SAFETY RISK TO DRIVE AS THE CRACK REFLECTS SUNLIGHT IN MY EYES WHEN DRIVING DURING THE DAY, OR AT THE END OF THE WORK DAY DURING SUNSET. TOYOTA IS UNABLE TO PROVIDE A WINDSHIELD REPLACEMENT.

Mileage: 11,000

ON MY WAY TO WORK, WHILE SWITCHING LANES FROM LEFT TO RIGHT, MY VEHICLE WINDSHIELD WAS HIT WITH A SMALL ONCOMING PEBBLE ROCK THAT FELL FROM A SEMI-TRUCK THAT WAS APPROXIMATELY 125 FEET IN FRONT OF ME. I COULD NOT AVOID IT SINCE IT WAS A "LAST SECOND" SITUATION. MY CURRENT SPEED WAS 50 MPH IN A 70 MPH ZONE BECAUSE TRAFFIC IN THE LEFT LANE WAS MOVING SLOWER THAT IT SHOULD HENCE WHY I MOVED FROM THE LEFT TO THE RIGHT LANE. WHAT I AM TRYING TO REPORT IS THAT I BELIEVE AS WELL AS MANY OTHER 2016/2017 TOYOTA PRIUS OWNERS WHO HAVE CRACKED WINDSHIELDS, IS THAT TOYOTA IS USING WINDSHIELD GLASS THAT IS NOT UP TO CURRENT SAFETY STANDARDS. JUDGING BY THE CRACK IN MY WINDSHIELD, WHICH IS NOW WELL OVER A FOOT LONG, YOU CAN TELL HOW MUCH THINNER THE GLASS IS COMPARED TO OTHER CURRENT MAKE AND MODEL VEHICLES. I AM NOT SURE IF THIS IS DUE TO GAINING WEIGHT SAVINGS WHICH IN TURN WOULD GIVE A FEW EXTRA MPG OR NOT FOR A HYBRID VEHICLE, BUT I BELIEVE THIS NEEDS TO BE LOOKED INTO BECAUSE WINDSHIELDS FOR A VEHICLE LIKE THIS ARE EXTREMELY COSTLY. UPWARDS OF $690 FROM DIFFERENT VENDORS OR $1500 FROM A TOYOTA DEALER. I HAVE OWNED 5 CARS IN THE PAST, THE TOYOTA PRIUS IS NUMBER 6, AND ALL OF THE PAST 5 VEHICLES HAVE BEEN HIT EVEN HARDER WITH BIGGER ROCKS THAN THE PRIUS WAS ON THE WINDSHIELD WITH NO CRACKS OR CHIPS. I DO HOPE THIS IS LOOKED INTO BEFORE I START PAYING HIGH AMOUNTS OF MONEY FOR NEW WINDSHIELDS.

Mileage: 12,000

WINDSHIELD CRACKED 12+ INCHES OVERNIGHT WITH NO CAUSE. VEHICLE WAS PARKED IN GARAGE. CRACK HAS SINCE GROWN TO 20+ INCHES

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS HYBRID. WHILE DRIVING 70 MPH, THE WINDSHIELD TRAPPED RAIN WATER, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.

Mileage: 2,800

WHILE DRIVING AT NIGHT, REAR VIEW INTERIOR MIRROR DOES NOT DIM AS TRAFFIC APPROACHES FROM REAR. WHEN TAKEN TO DEALER, TECHNICIAN SHINED LIGHT FROM IPHONE ONTO MIRROR AND IT DIMMED PROPERLY. HOWEVER, UNDER NORMAL DRIVING CONDITIONS IT DOES NOT! ON A RECENT 2 HOUR NIGHTTIME DRIVE, AS CAR LIGHTS APPROACHED FROM BEHIND, I ALTERNATELY TURNED THE DIMMING FEATURE ON AND THEN OFF AND NOTICED ABSOLUTELY NO DIFFERENCE. I EVEN TRIED IT WHEN STOPPED AT RED LIGHT WITH HEADLIGHTS FROM SEVERAL CARS BEHIND ME, WITH THE SAME RESULT. SINCE THERE IS NO LEVER TO USE TO DIM THE TRAFFIC AS THERE MIGHT BE WITH A NON-ELECTRONIC MIRROR, I WAS FORCED TO LOWER THE MIRROR TO AVOID BEING BLINDED BY CARS APPROACHING FROM REAR - AN OBVIOUS SAFETY SITUATION. DEALER SAYS THERE'S NO PROBLEM BUT HAS NOT TRIED IN REAL LIFE DRIVING. *TR

Mileage: 6,300

MY WINDSHIELD RANDOMLY CRACKED AND LOOKING ON-LINE THIS SEEMS TO BE A COMMON OCCURRENCE ON THE PRIUS 4TH GENERATION VEHICLES.

Mileage: 5,000