2023 TOYOTA RAV4 PRIME Electrical System Problems

I am reporting an unresolved safety defect involving the 12.3-inch instrument panel display on my Toyota RAV4 Prime, which is the subject of NHTSA Recall 25V595 (Manufacturer Recall 25TB08). The defect affects the LED digital display that provides critical driver information, including vehicle speed, warning indicators, and operating status. Initially, the display would intermittently go blank at startup and sometimes return during the drive. However, the condition has progressively worsened. The instrument panel display has now been completely blank and unresponsive for over three consecutive days and has not returned at all, including after multiple drive cycles. As a result, the vehicle cannot display critical operating information or malfunction indicators. This issue was first reported to an authorized Toyota dealer in August, prior to the recall being issued. At that time, I was informed that I would be responsible for replacing the entire display/instrument system at my own expense. On September 11, 2025, Toyota issued Recall 25V595 acknowledging that the instrument panel display may be blank at startup and stating that operating the vehicle in this condition reduces the ability to see malfunction indicators and could increase the risk of a crash or injury. The vehicle was most recently serviced on December 19, at which time the dealer confirmed that the issue is related to the recall and that no remedy is currently available. The recall remains incomplete, and Toyota has not provided a repair, interim solution, loaner vehicle, or timeline for resolution. Because the instrument panel display is completely nonfunctional, the vehicle cannot be safely operated. The lack of a remedy for a safety-related defect affecting a core vehicle safety system has exceeded a reasonable timeframe. I am requesting NHTSA review and intervention.

My car's instrumental panel display (aka combination meter) went blank. This has been described in the NHTSA recall# 25V595, but no remedy is available at this time. It will not come back by restarting the car or disconnecting/reconnecting the battery. The dealership tried to reset the ECU multiple times, but that did not bring back the display. The dealership has not provided me with a loaner car. I cannot see the vehicle's speed and remaining gas, or if any doors are not shut. This makes operation of the vehicle unsafe. I respectfully request increasing the severity of the recall to Do Not Drive. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2023 Toyota RAV4 Prime Plug-In Hybrid Component/System: Digital instrument cluster / dashboard display Description of the problem: The digital instrument cluster intermittently and unpredictably goes completely blank while the vehicle is being driven. When this occurs, all dashboard information is lost, including vehicle speed, fuel and battery level, warning indicators, cruise control status, and tire pressure information. The screen remains entirely black and provides no information to the driver. Safety risk: This failure makes the vehicle unsafe to operate. The driver cannot see speed or critical warning information, and multiple safety features become functionally disabled due to the lack of display feedback. The screen has gone black while driving, which significantly increases the risk of an accident and poses a serious safety hazard to the driver, passengers, and others on the road. Timeline and progression: The issue first occurred in October 2024. Initially, it happened infrequently (about once per month) but has progressively worsened and now occurs nearly every other drive. Restarting the vehicle does not reliably restore the display. Cold weather may be a contributing factor, but the failure also occurs under normal conditions. Reproduction and inspection: The problem has occurred repeatedly and with multiple drivers. The vehicle has been taken to a Toyota dealership twice for this issue. No repair was performed, and the concern was dismissed. The vehicle is available for inspection upon request. Warnings or alerts: There are no warning lights, messages, or alerts prior to the failure. The display turns completely black without warning.

Instrument panel is blank on start up. Unable to see speed, fuel state or any other information normally displayed. No associated warning messages. Car has been at dealers for over 30 days for repair. No remedy identified.

The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable and intermittently turned on and off. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The contact was informed that the failure could not be duplicated. The contact stated that the failure had recurred and that the instrument panel failed to operate. The dealer was contacted again and informed the contact that the vehicle was associated with NHTSA Campaign Number: 25V595000 (Electrical System). The vehicle was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 39,000.

Mileage: 39,000

The digital instrument panel in front of the driver is blank and will not turn on. This happens intermittently at start up for up to an hour after starting the car. This causes the driver to not see alerts/warnings, current speed, tire pressure, gas gauge levels, etc. When contacting two Toyota dealerships and Toyota corporate, I was told that there is no remedy and that I essentially cannot do anything until they find a remedy. Toyota has left me with an undrivable car with no solution to the problem.

Display screen goes blank it has happened numerous times and dealer refuses to repair. Without the display I am unable to see the speed Or any other dashboard guages.

The contact owns a 2023 Toyota Rav4. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a blank screen, and the contact heard an abnormal sound. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer and was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000.

Mileage: 61,000

The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact became aware that the instrument panel was displaying a black screen. The local dealer was contacted. The vehicle was taken to the dealer where it was diagnosed, and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 68,000.

Mileage: 68,000

The digital dashboard (instrument cluster)on my 2023 Toyota RAV4 Prime, suddenly went completely black. This included the speedometer, warning lights, fuel gauge, and all other driver information. I was unable to monitor my speed, vehicle status, or receive safety alerts — a serious risk while operating the vehicle. I have not authorized repairs yet. I brought the issue to Toyota’s attention, but since the vehicle is out of warranty and over the mileage limit, the dealership is requiring a $200 diagnostic fee just to evaluate the problem. There has been no formal decision from Toyota yet on whether they will cover the cost. After researching online, I discovered that numerous other owners of 2023 RAV4 Prime vehicles are experiencing this same dashboard blackout issue, suggesting a broader defect. This is not a result of wear and tear, and it directly impacts safe operation of the vehicle. I am submitting this complaint because this is a safety-critical system failure that should not occur in a new vehicle. If this is a common defect, it warrants investigation and potentially a recall. Toyota should not place the burden of diagnosis or repair on consumers for what appears to be a growing, safety-related manufacturing issue.

Our dashboard has gone completely blank. This means we can’t track speed, charge and fuel remaining, and other important aspects of the car’s health.

The primary instrument display started to go out when it was cold, below 50'F. This could be mitigated by running the engine or running the defrost for a period of time to warm up the area around the display. When it was too cold this winter, that was no longer effective and the display would not come on at all. The car would drive and all of the instruments displayed on the screen would work (cruise control, etc.), but there was no way to know how fast I was going and if there were any warning lights illuminated. Running the car long enough without the display until the environment warmed, the display would come on, showing the animated start up sequence, then showing whatever speed and other car conditions were current. It took three tries for the dealership to finally see this issue, because they would put the car in the warm garage before working on it, and the display would come on. The dealership now has the car, and is seeking a replacement display, saying it is an electronic issue.