2010 TOYOTA RAV4 Unknown Or Other Problems

I just purchased a used 2010 toyota rav 4 base fwd and when making left or right turn I hear loud clunking noises and when backing up I hear squeaking noises plus I see liquid under car near middle. I also noticed when I add washer fluid and check level couple days later without using it ,,it is not visible ...and can't find pink coolant in stores that is in resivoir which needs to be topped off according to mechanic

On August 10 2022 I was pulling slowly into a parking spot with foot lightly on brake to control forward motion car attempted to surge /accelerate . I stepped firmly on brake and since car was nearly stopped I put it in to park. RPM's went up dramatically and then car reverted to normal rpms. I estimate that the entire process.I estimate that the entire process took place in about 30 seconds or less. I immediately took vehicle to the Toyota dealer and they presumably checked it out and found no problems with vehicle. They "deemed it accidental accelerator pedal engagement by customer" which it was definitely not! A similar situation occurred about 3 months earlier. That time I was pulling slowly into traffic and suddenly car tried to accelerate. I pressed firmly on brake pedal and acceleration stopped. Entire event was very brief seconds and I ignored it as a possible anomaly not requiring attention. I reported that to dealer as well when I took it in for the 10 August incident.

While driving my vehicle, it began to smoke under the hood. I exited the highway in order to pull over in a safer location. Some smoke started coming through the vent in the car as I pulled over. I exited the car and moved away and small flames began at the air vents on the outside. After I called 911, The fire kept building until the front half of the car was engulfed. The fire department came and put out the fire. They weren’t sure the exact cause, but believe it started in the engine. My car was up to date on inspection and was not yet due for an oil change. No dashboard service lights were on beforehand. I had State Farm insurance and am not sure yet if they were able to find anything from their investigation.

I was operating the vehicle on 09/25/2021 and at approximately 9:45am, the car accelerated quickly causing me to lose control of the vehicle and crash into a guard rail. I was driving about 35-40 miles per hour and the vehicle took off out of no where and the car wouldn't brake. It was extremely frightful and I am lucky that the guard rail was in place, otherwise the vehicle would of flipped over or worse.

INTERMITTENTLY, MY 2010 RAV4 ENGINE TURNS OFF, WHILE DRIVING, AND THEN TURNS BACK ON SHORTLY AFTER. THIS IS VERY DANGEROUS, AS YOU LOSE POWER STEERING AND BRAKES, MEANING VERY DIFFICULT TO STEER AND STOP. THIS HAPPENS WHEN THE CAR IS IN MOTION. NEVER HAD IT CUT OUT AT A STOP LIGHT. I'M THINKING IT'S THE ECM. THE CAR'S MAINTENANCE IS VERY UP TO DATE. MY DAUGHTER DRIVES THIS VEHICLE AND IT HAS HAPPENED TO HER NUMEROUS TIMES. I HAVE EXPERIENCED IT ONCE, SHORTLY AFTER GETTING THE CAR FROM THE TOYOTA DEALERSHIP. I ASKED THEM ABOUT IT AND THEY WEREN'T ABLE TO OFFER ANY SUGGESTIONS, OTHER THAN I COULD PAY THEM TO DIAGNOSE THE PROBLEM. THERE ARE NO ERROR CODES REGISTERED WHEN THIS HAPPENS, WHICH IS WHY I THINK IT'S THE ECM. TOYOTA HAS UPGRADED THE CODE LEVEL FOR THE ECM TWICE, SO I'M THINKING THERE ARE ISSUES THEY ADDRESSED IN UPGRADING THE CODE. I JUST CAN'T FIND WHAT THOSE UPGRADES FIXED ANYWHERE ONLINE. MY DAUGHTER IS AFRAID TO DRIVE THE CAR, AND IF THE DEALERSHIP ISN'T WILLING TO TALK TO TOYOTA FIRST ABOUT THE PROBLEM, I'M NOT GOING TO SHOVEL MONEY INTO THEIR POCKETS TO TINKER AROUND WITH IT...IT HAS TO HAPPEN IN THEIR PRESENCE, AS THEY SAY...

Mileage: 80,000

TRANSMISSION

Mileage: 160,000

POWER WINDOW MASTER SWITCH RECALL WAS ISSUED IN 2015. TOYOTA HAS STILL NOT COME UP WITH A REMEDY.

WHILE DRIVING AT APPROXIMATELY 55 MPH ON A TWO LANE HIGHWAY, THE SUNROOF SUDDENLY CRACKED AND THEN SHATTERED FOR NO APPARENT REASON. THERE WAS NO DEBRIS (ROCK, BOLT) ETC FOUND IN THE GLASS ONCE WE WERE ABLE TO PULL OVER AND LOOK AT THE DAMAGE. THE GLASS APPEARS TO HAVE BOWED UPWARD AND AWAY FROM THE FRAME AND THEN SHATTERED.

Mileage: 85,000

SINCE PREVIOUS RECALL REMEDY PERFORMED FOR THE WATER DIVERTER CHANNEL. IN ADDITION, A NEW WIPER LINKAGE WITH A WIPER MOTOR CRANK ARM WILL BE INSTALLED. THE WIPER LINKAGE WILL HAVE A PROTECTIVE COVER OVER THE WIPER LINKAGE JOINT TO MINIMIZE WATER SPLASH AND A RETAINER RING TO PREVENT THE WIPER ARM FROM SEPARATING FROM THE WIPER MOTOR. WHEN RAINING WATER HAS BEEN DIVERTED INTO VEHICLE FROM BEHIND GLOVE BOX AND LEAKS ON FLOOR MATS AND CARPETING. WATER IS CONTINUING TO SET ON WIPER ASSEMBLY. VERIFIED WATER NOT COMING FROM MECHANICAL MALFUNCTION OR FROM WINDSHIELD AS THIS ONLY OCCURS DURING RAINING PERIODS SINCE RECALL WAS PERFORMED.

WATER LEAKING ONTO PASSENGER SIDE FLOOR LEAKING DOWN FROM BEHIND AND TO THE LEFT OF THE GLOVEBOX, NOT FROM RAIN. POSSIBLE AIR CONDITIONER

Mileage: 65,000

BEEN WAITING MONTHS TO HAVE RECALLS FOR WIPER BLADES FIXED - TOYOTA DEALER STILL DOESN'T HAVE THE PARTS - IRA TOYOTA TEWKSBURY- STILL WAITING.

WE WERE PULLING OUT OF A PARALLLEL PARKING SPOT ON A RESIDENTIAL STREET VERY SLOWLY. THEN SUDDENLY THE CAR UNINTENDEDLY ACCELERATED VERY FAST AND HIT ANOTHER PARKED CAR ON THE OTHER SIDE OF THE STREET. IT SEEMED LIKE THE CAR TOOK CONTROL ON ITS OWN AS WE WERE PULLING OUT VERY SLOWLY.

Mileage: 30,000

I WAS INVOLVED IN AN ACCIDENT WHEN MY RAV4 PULLED TO OVER THE RIGHT SIDE OF THE ROAD CAUSING THE VEHICLE TO STRIKE A TREE CAUSING 7 BROKEN RIBS AND IT TOTALED MY CAR .I SAW A RECALL THAT WAS ISSUED IN SEPTEMBER THAT THE REAR TIRE RODS CAN CAUSE YOU TO LOSE CONTROL CAUSING A CRASH RECENTLY AND I KNOW THAT WAS THE REASON FOR THIS CRASH I DRIVE THIS ROAD FREQUENTLY AND HAVE NEVER HAD AN ISSUE UNTIL AUGUST 11TH MY BOTH ARMS WERE INJURED AND MY CHEST AND SHOULDER HAD SCRAPES AND CUTS TO WHICH I BLAME ON THE MANUFACTURER, I AM STILL RECOVERING FROM MY INJURY AND ALSO BELIEVE THE AIRBAG DIDN'T DEPLOY IN TIME BECAUSE OUT OF THE 7 BROKEN RIBS MY STERNUM BONE WAS BROKEN FROM THE STEERING WHEEL!!

Mileage: 75,000

DEALER UNABLE TO REMEDY RECALL WITHIN REASONABLE TIME. RECALLS #15V689, AND 15V-577

I WAS COASTING UP TO A RED LIGHT AT AN INTERSECTION. I WAS GOING APPROXIMATELY 10 MPH WHEN I APPLIED THE BRAKES. WHEN I APPLIED THE BRAKES I HEARD THE ENGINE ROAR AND I WAS PROPELLED INTO THE INTERSECTION. I CONTINUED TO APPLY THE BRAKES BUT THE CAR WAS NOT STOPPING. I SHIFTED INTO NEUTRAL AND THE CAR STOPPED. THREE DAYS LATER I WAS PARKED IN MY DRIVEWAY (THE CAR IN PARK) AND I WENT TO START THE CAR. MY FOOT WAS ON THE BRAKE AND I PUSHED THE START BUTTON. THE CAR IMMEDIATELY STARTED AND THE ENGINE RACED TO 4000 RPM PLUS. WHEN I TOOK MY FOOT OFF THE BRAKE THE RPM IMMEDIATELY DROPPED TO A NORMAL RPM. THE CAR WAS TAKEN TO THE TOYOTA DEALERSHIP AND WAS THERE TWO DAYS. THEY WERE UNABLE TO FIND ANYTHING WRONG.

Mileage: 49,250

WHILE IN BUMPER/BUMPER TRAFFIC - FOOT ON BRAKE - CAR RAPIDLY ACCELERATED TO OVER 3K RPM'S. ALMOST HIT CAR IN FRONT. HAD TO TURN OFF IGNITION TO STOP. THEN RESTARTED CAR WITHOUT INCIDENT.

Mileage: 45,300

YOUR WEB SITE SHOWS ONLY ONE OPEN RECALL CONCERNING THE REAR SEAT BELTS. THERE ARE AT LEAST TWO/THREE OTHER RECALLS THAT I RECEIVED LETTERS FROM THE MANUFACTURER AND HAVE BEEN TOLD THAT THERE ARE NO PARTS TO EFFECT REPAIR, SHOULD THEY NOT BE LISTED AS OPEN IN YOUR WEB SITE? DO YOU THINK THAT TOYOTA HAS THE PARTS TO EFFECT REPAIR?

Mileage: 95,000

VEHICLE ENGINE CAN BE SHUT OFF WITHOUT TRANSMISSION INTO "PARK" CAUSING THE VEHICLE TO ROLL AWAY WHEN ON A SLOPE/INCLINE CAUSING POTENTIAL SERIEOUS BODELY/PROPERTY DAMAGE. SUCH UNEXPECTED VEHICLE MOVEMENT DISREGARDS BASIC SAFETY PRINCIPLES: 1ST: ELIMINATE POTENTIAL HAZARD; 2ND: GUARD AGAINST HAZARDS AND 3RD: WARN AGAINST HAZARDS. UNLIKE TOYOTA, OTHER VEHICLE MAKES WITH "SMART-KEY SYSTEM" ADDRESS THIS HAZARD BY EITHER ELIMINATING, GUARDING AND/OR WARNING SAFETY PROVISIONS. VEHICLES WITH CONVENTIONAL KEY START SYTEM REQUIRE DRIVER TO SHIFT TRRANSMISSION INTO "PARK" BEFORE SHUTTING OFF THE ENGINE. FYI, I HAVE CONTACTED PEOPLE IN THE NHTSA RULEMAKING DEVISION - FMVSS NO. 114 WHO CONFIRMED THAT THIS IS A "SAFETY HAZARD" AND NUMEROUS COMPLAINS HAVE BEEN FILED BY CONSUMERS.I ALSDO CONTACTED THE LOCAL TOYTA DEALER AND TOYOTA USA CORPORATE TO FILE A COMPLAIN (#10870836) WHICH NEITHER DID RESPOND TO.

TOYOTA RAV4'S PAINT IS PEELING ON THE ROOF IN THE AREA LOCATED BETWEEN THE TOP OF THE WINDSHIELD AND THE MOON ROOF. THE PAINT COLOR IS BLIZZARD PEARL WHITE. I HAVE PERSONALLY OBSERVED THE SAME ISSUE ON OTHER RAV4S HAVING NOTICEABLE MISSING PAINT PATCHES IN THE SAME AREA OF THE ROOF. THE PAINT ALSO CHIPS VERY EASILY OVER THE ENTIRE SURFACE OF THE VEHICLE.

Mileage: 64,000

WHEN MY VEHICLE WAS STOPPED I WAS REAR ENDED AT ABOUT 15 MPH. AIRBAGS DID NOT DEPLOY BUT ALL BAG LIGHTS ILLUMINATED.

Mileage: 55,000

A/C STOPPED WORKING AND THE DEALER SAID THE COMPRESSOR NEED TO BE REPLACED. FOR A LESS THAN 5 YEAR CAR TO HAVE A FAILED COMPRESSOR IS STRANGE. WHEN WE ARE TALKING, THEY MENTIONED THIS IS A KNOWN PROBLEM FOR TOYOTA WITH THIS MODEL. WHEN I ASKED ABOUT POSSIBLE OF RECALL, THEY SAID THEY DON'T THINK THERE WILL BE A RECALL BECAUSE IT IS NOT A SAFETY ISSUE. WHY IS IT NOT A SAFETY ISSUE? THERE COULD BE HARMFUL AIR AND METAL PARTICLE BLOW INTO CAR CABIN. NOW I REMEMBERED THAT BEFORE THE A/C STOPPED WORKING, THERE WAS AN VERY SHORT EPISODE OF "BURN SMELL" AND THERE WAS SOME TINY PARTICLE BLOWN INTO MY FACE. HOWEVER, I DIDN'T THINK TOO MUCH ABOUT IT BACK THEN BECAUSE THE A/C DIDN'T STOP WORKING RIGHT AWAY.

Mileage: 49,200

I WAS DRIVING ON THE BELTLINE AT 7:45AM. IT WAS ABOUT 74 DEGREES OUTSIDE, AND I WAS TRAVELING AT ABOUT 62MPH. SUDDENLY I HEARD A LOUD POP THAT STARTLED ME, CAUSING ME TO PULL THE STEERING WHEEL TO THE LEFT AND THE CAR TO VEER TOWARD THE DITCH. I WAS ABLE TO GAIN CONTROL OF THE CAR AND CONTINUE ON THE ROAD. INITIALLY I THOUGHT THE CAR WAS ON FIRE AS THERE WAS A LOUD CRACKLING SOUND THAT I COULDN'T LOCATE. SOON I REALIZED THAT THE SUN ROOF HAD SHATTERED, AND HUNDREDS OF MINUTE SLIVERS OF GLASS WERE RAINING IN TO THE CAR--COVERING HALF MY HEAD AND BODY, THE CENTER CONSOLE, AND THE PASSENGERS SEAT. I SHUT THE ROOF PANEL UNDER THE SUNROOF AND DROVE HOME. ALTHOUGH THE SUN ROOF SHATTERED, IT STAYED PRETTY MUCH INTACT.

Mileage: 74,108

RADIO DISPLAY SHOWS ODD SYMBOLS AND OFTEN SHUTS DOWN. NO AUDIO PROBLEMS.

Mileage: 12,000

USUALLY AFTER A RAIN STORM OR IF I GO THROUGH A DEEP PUDDLE THE IDIOT LIGHTS FOR "CHECK ENGINE, SLIP INDICATOR AND 4 WHEEL DRIVE" LIGHTS COME ON AND STAY ON FOR ABOUT 30 MILES. WEDNESDAY THEY CAME ON AND STAYED ON EVEN THOUGH IT HASN'T RAINED IN WEEKS. I'VE TALKED WITH SEVERAL DEALERS AND THEY TELL ME EITHER THERE IS NO FIX FOR IT OR TOYOTA IS INVESTIGATING THE PROBLEM. I'VE ALSO TALKED TO OTHERS WITH OLDER RAV4'S AND THEY TELL ME THAT THEY HAVE THE SAME SITUATION GOING ON. DOES TOYOTA NEED A LITTLE NUDGE FROM THE GOV'T?

Mileage: 34,000

RECALL ~ NO PARTS WILL BE AVAILABLE FOR WEEKS HELLO, I RECEIVED NOTICE OF A RECALL FROM TOYOTA TWO WEEKS AGO. WHEN ATTEMPTING TO GET IT FIXED WITHIN A 51 MILE RADIUS ON JUNE 13, I WAS TOLD BY THREE DEALERS THAT TOYOTA DOES NOT HAVE THE PARTS AVAILABLE. NONE OF THE ESTABLISHMENTS ARE ABLE TO REPAIR THE VEHICLES BECAUSE TOYOTA IS VERY SLOW IN SUPPLYING THE PARTS. I WOULD IMAGINE THAT THEY ARE STILL MAKING NEW CARS AND WOULD ACTUALLY HAVE THE PARTS AVAILABLE. CAN THIS PLEASE BE ADDRESSED. THIS IS MY ONLY VEHICLE AND IT NEEDS TO SAFE TO DRIVE. THANK YOU FOR ALL THAT YOU DO TO ASSIST CONSUMERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/6/2014 *JS

WE HAVE RECEIVED 3 RECALL NOTICES FOR ISSUE(S) WITH OUR 2010 RAV 4 GOING BACK TO AT LEAST OCTOBER 2012 ALL PERTAINING TO THE SAME ISSUE. SEVERAL WEEKS AGO WE RECEIVED THE LAST ONE. CALLED OUR LOCAL TOYOTA DEALER AND SET AN APPOINTMENT TO HAVE IT FIXED. APPT. WAS SET FOR JULY 2, 2014 AS THEY INDICATED THEY HAD A NUMBER TO FIX AND THAT WAS THE EARLIEST DATE. AT THAT TIME I WAS ASSURED THAT THE PARTS WERE ALL IN AND THERE WOULD BE NO PROBLEMS EXCEPT THAT IT WAS AN ALL DAY ISSUE AND WOULD HAVE TO LEAVE THE VEHICLE. ON SAT. JUNE 7, 2014 I WAS CALLED BY THE DEALER AND THEY INDICATED THAT THEY WOULD HAVE TO CANCEL THAT PORTION OF THE APPT. AS THEY HAD NO MORE PARTS AND COULD NOT SEEM TO BE ABLE TO GET ANY MORE AND WERE NOT SURE IF / WHEN THEY WOULD BE GETTING MORE. THIS IS UNACCEPTABLE>. *TR

ACCELERATED PROBLEM: I WAS ON MY WAY HOME FROM HAVING MAINTANCE WORK COMPLETED ON CAR. MY FIRST THOUGHT WAS THAT TOYOTA HAD DONE SOME THING THAT CREATED THIS PROBLEM. I WAS COASTING AND BRAKING COMING UP TO STOP LIGHT, WHICH WAS RED, I WAS GOING ABOUT 1-2 MILES PER HOUR, WHEN RPM'S WENT VERY HIGH. COULD NOT STOP CAR WITH ONE FOOT ON BRAKE, NEEDED TO USE BOTH FEET ON BRAKE PEDDLE TO GET CONTROL OF CAR, ALMOST HIT CAR IN FRONT OF ME. I WAS ABLE TO STOP CAR APPRX 1-2 FEET FROM CAR IN FRONT OF ME. BRAKES OR TIRES WERE MAKING VERY LOUD NOISE. MY WIFE SAID THAT TACT WAS STRAIGHT UP, WHICH IS IN THE AREA OF 7-8 THOUSAND RPM'S. MOTOR WAS VERY LOUD. ONCE I HAD CONTROL OF CAR I PUT THE CAR IN NEUTRAL AND CAR WAS STILL ROARING, I TURNED THE MOTOR OF. WHEN LIGHT TURNED GREEN AND CARS IN FRONT OF ME PULLED AWAY, I AGAIN STARTED MY CAR UP AND APPEARED TO RUNNING NORMAL. THE ONLY THING THAT I SAW WAS DIFFERENT WAS A SYMBOL CAME ON DASH BOARD, IN BOTTOM RIGHT SIDE. IT WAS IN YELLOW WITH A CAR AND WAVY TIRE TRACKS WHICH I WAS TOLD WAS THE ABS SYSTEM. THIS LIGHT STAYED ON FOR SEVERAL MINUTES AND WENT OUT. ON 01/17/2011, I TOOK THE CAR BACK TO TOYOTA OF LAKE CITY AND THEY SAID THAT EVERYTHING CHECKED OUT AND COULD NOT FIND ANY PROBLEM WITH CAR AND COULD NOT GET TO DUPLICATE AGAIN. I WAS TOLD THAT I COULD TAKE CAR HOME, BUT FOUND OUT LATER THAT ACCORDING TO TOYOTA RULES, I SHOULD NOT HAVE BEEN ABLE TO DRIVE CAR HOME. TECH WAS TRYING TO GET A HOLD OF TOYOTA HEAD QTRS, BUT I FOUND OUT LATER, TOYOTA HEAD QTRS WAS CLOSED. NOT HAPPY WITH THIS AND ASKED FOR FURTHER TESTS. I BROUGHT THE CAR BACK AGAIN ON 01/26/2011 AND WAS TOLD THAT FIELD TECHNICIAN RAN FURTHER TESTS ON CAR, TOYOTA HAD THE CAR FOR 2 DAYS. I WAS TOLD THAT EVERYTHING CHECKED OUT AND NOTHING FURTHER COULD BE DONE. THEY NEEDED THE CAR TO ACCELERATE AGAIN, WHILE TOYOTA HAD THE CAR TO DETERMINE WHAT WENT WRONG.

Mileage: 5,508

THE 2010 RAV4 ROLLS BACKWARDS WHILE IN DRIVE. I FIRST NOTICED THIS WHILE STOPPED A RED LIGHT IN TRAFFIC. I TOOK MY FOOT OFF THE BRAKE AND THE CAR PROCEEDED TO ROLL BACKWARDS AND DID NOT STOP UNTIL I APPLIED BRAKE PRESSURE. I'VE ALSO EXPERIENCED THIS WHILE STOPPED TO REMOVE MY MAIL FROM MY MAIL BOX AND THE CAR ROLLED BACKWARDS INTO THE ROADWAY WHILE IN DRIVE. IT HAPPENED AGAIN WHEN I WAS IN MY DRIVEWAY THE CAR WHILE IN DRIVE ROLLS BACKWARDS, FREELY, WITH NO SIGN OF STOPPING UNTIL I APPLY BRAKE PRESSURE. THIS IS EXTREMELY DANGEROUS AND UNEXPECTED WHEN IT HAPPENS. MY TOYOTA DEALERSHIP CLAIMS THIS IS NORMAL FOR THIS CAR. FRANKLY, I DON'T FEEL SAFE IN THE CAR. THANKFULLY, NO ONE HAS BEEN INJURED WHEN THIS HAPPENS. I'M NOT SURE IF THE FAILED COMPONENT IS THE DRIVE TRAIN, THE TRANSMISSION OR THE HYDRAULICS. THIS REALLY NEEDS TO BE LOOKED INTO BY SOMEONE BEFORE ANYONE IS KILLED OR INJURED.

Mileage: 10,500

2010 TOYOTA RAV4. CONSUMER WRITES IN REGARDS TO HIS ONGOING PROBLEM WITH VEHICLE RELATED TO UNINTENDED ACCELERATION*TGW NOTE: LETTER FROM SENATOR JACK REED BUT WAS NOT RECEIVED IN THE FORM OF A CONTROLLED CONGRESSIONAL *TGW THE CONSUMER DID NOT EXPERIENCE ANY FAILURE. HE WOULD LIKE TO RETURN HIS VEHICLE DUE TO THE RECENT NEWS REPORTS REGARDING THE SUDDEN ACCELERATION IN WHICH HE DOES NOT FEEL SAFE DRIVING THE VEHICLE.*JB UPDATED 08/30/11.8JB

LETTER FROM SENATOR LIEBERMAN ON BEHALF OF CONSTITUENT RE EVENT DATA RECORDER IN HIS 2010 TOYOTA RAV-4 (DOT/I#2020-1101 *TGW THE CONSUMER STATED HE WOULD LIKE THE EVENT DATA RECORDER REMOVED FROM HIS VEHICLE.

2010 TOYOTA RAV4. CONSUMER REQUESTS MEDIATION. CONSUMER HAS NOT HAD A FAVORABLE RESPONSE FROM TOYOTA. *TGW THE CONSUMER STATED HE PURCHASED THE VEHICLE HOURS BEFORE A RECALL WAS ANNOUNCED TO THE PUBLIC. THE CONSUMER STATED HE PURCHASED THE VEHICLE WITHOUT BEING INFORMED OF MATERIAL INFORMATION THAT WAS SOLELY IN TOYOTA'S POSSESSION WHICH THEY FAILED TO DISCLOSE. THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER LEARNED THAT THERE WERE PROBLEMS WITH THE MAKE AND MODEL OF HIS VEHICLE. *JB UPDATED 06/01/10.*JB

S10 APPROPRIATE HANDLING RE REMOVAL OF THE EVENT RECORDER IN OWNER'S 2010 TOYOTA RAV-4. *KB THE CONSUMER STATED TOYOTA RESPONDED TO THE ATTORNEY GENERAL OFFICE BY WRITING IN A LETTER THAT THE EVENT DATA RECORDER WAS TIED IN WITH THE AIR BAGS AND COULD NOT BE REMOVED. *JB

TO WHOM CONCERN HI, MY NAME IS [XXX]. I HAVE A DISCONCERTING AND DISAPPOINTING STORY TO TELL ABOUT BUYING A NEW TOYOTA. MY FRIEND PURCHASED A 2010 TOYOTA RAV4 5-DOOR 4X2 SUV LTD ON 3/20/2010 AND ON 3/27/2010 THE VEHICLE FAILED. THE CAR HESITATED TO ADVANCE AND AFTER 2 OR 3 MORE TRIES DID NOT RESPONDED AT ALL. SO MY FRIEND CALLED THE DEALER TO HAVE THE DEALER PICK UP THE CAR. SHE WAS INTERESTED IN KNOWING WHAT WAS WRONG WITH HER NEW CAR. THE CAR WAS PICKED UP THE SAME DAY 3/27/2010. ON MARCH 29, SHE CALLED THE DEALER TO FIND OUT ABOUT HER NEW CAR?S PROBLEM, AND THE SALESMAN ([XXX] ) TOLD HER THEY DO NOT KNOW WHAT THE PROBLEM WAS, BUT [XXX] SAID, ?THE CAR NEEDS A NEW ENGINE?. SHE LOVES THE RAV4 AND WAS CONVINCED TO ASK FOR ANOTHER RAV4, SAME MODEL, SAME PRICE; JUST ANOTHER RAV4?? SOUNDS FAIR, SOUNDS EASY, FOR HER. NOW, MY FRIEND HAS NO CHOICE BUT TO ASK FOR NO LESS THAN HER MONEY BACK. HER EXPERIENCED HAS OPENED MY EYES TO THE WAY THAT THE TOYOTA DEALERSHIP TAKES ADVANTAGE OF THEIR CUSTOMERS. MORE PEOPLE WILL KNOW ABOUT THIS STORY AND I KNOW THAT IS ONLY ONE OF MANY STORIES YOU HEAR, BUT I HOPE YOU WILL LEARN A LESSON FROM THIS STORY. CUSTOMER SERVICE CAN EITHER HELP OR HINDER YOUR BUSINESS AND IN THIS CASE BAD CUSTOMER SERVICE TURNED AWAY A LOYAL TOYOTA CUSTOMER WHO WANTED NOTHING LESS BUT TO DRIVE HER BRAND NEW RAV4. MIKE CALVERT TOYOTA [XXX] BUSINESS DEVELOPMENT MANAGER 2333 SOUTH LOOP WEST HOUSTON TX 77054 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 230

2010 TOYOTA RAV 4. CONSUMER REQUEST BRAKE OVERRIDE SYSTEM IN THE RECALLED VEHICLES. *TGW THE CONSUMER BELIEVED THE SUDDEN ACCELERATION PROBLEM WAS DUE TO ELECTRONICS. *JB

2010 TOYOTA RAV4 GAS PEDAL RECALL*CW THE CONSUMER WANTED TO KNOW IF THE CTS PEDALS ARE THE ONLY PEDALS INVOLVED IN THE RECALL, OR ARE THERE OTHERS SUCH AS THE DENSO PEDALS? UPDATED 03/05/10

I HAVE A VIBRATION WHEN GOING BETWEEN 62-70MPH. HAVE NO IDEA FROM WHAT HAVE TAKEN IT TO THE DEALER, THEY BALANCED THE TIRES, WE HAD A PRIVATE TIRE DEALER CHECK THE BALANCE, STILL THERE. THE OWNER OF OUR DEALERSHIP CALLED AND SAID SHE TEST DROVE TWO OTHER ONES, SAME MODEL AS OURS AND THEY DO IT TOO. IN FACT SHE SAID ONE VIBRATES WORSE THAN OURS. WE ARE BEING TOLD THIS IS NORMAL, BUT WE KNOW, THAT NO VIBRATION IS NORMAL. *TW

Mileage: 50