2021 TOYOTA RAV4 Air Bags Problems

Very upset that the passenger air bag is defective and Toyota refuses to fix this issue, the recall was issued December 20, 2023! I can’t let anyone ride in the front passenger seat, if there was a car accident they might be killed or injured badly… Fix this issue Toyota… This is bad bad business… My mother is [XXX] and I can’t transport her anywhere because of the defective air bag. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no case number was provided. The contact had not experienced a failure.

Mileage: 40,768

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, parts were not yet available for the recall repair. The vehicle was taken to two dealers but was not diagnosed or repaired. The dealers confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2021 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not available. The dealer referred the contact to the manufacturer for additional information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the front passenger's side seat had not been used since the recall notification was received. The contact had not experienced a failure.

The vehicle is affected by Toyota Safety Recall 23TA15 / 23TB15 (NHTSA 23V865) involving the front passenger Occupant Classification System sensor. The recall notice states that the sensor may have been improperly manufactured, which could prevent the passenger airbag from deploying in a crash. As of 2025, the manufacturer continues to list the remedy as “not available,” far past the originally estimated timeline of Quarter 3 2024. This means the safety defect cannot be repaired, and passengers may be at risk if the airbag fails to deploy. The issue has been confirmed through Toyota’s recall lookup and dealer inquiries. No warning lights are present, so there is no way for the driver to know if the sensor is malfunctioning. The manufacturer has not provided parts, an inspection, or an interim repair. I am filing this complaint because the prolonged delay leaves the vehicle with an unresolved safety defect.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags ) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

I was involved in an accident on the interstate traveling at about 80 mph and I hit a guard rail. I swerved, and then the lane assistance kicked in and made me lose control of the car completely, which is how I slammed into the guard rail. In that process, none of the airbags deployed and I had a passenger in the car.

1. The passenger side airbag has had a recall notification since 12/3/23. It is now 11/8/25. 2. The life and safety of my passengers are at risk. 3. The problem has been confirmed by NHTSA recall notification on 12/3/23, and personal experience. 4. The passenger side airbag warning came on the day I bought the vehicle on [XXX] at CarMax in Oxnard, CA, and was about to drive my Toyota Rav4 XLE off the lot. I was told by the CarMax salesperson that it was because my personal bag on the passenger seat was not heavy enough to indicate an actual person and, therefore, not to worry about this warning signal, this was normal. This obviously was not normal as there has now been a recall of the passenger side air bag system by Toyota/NHTSA as of December 2023. It is now November 2025 and there is no remedy available yet by Toyota per the NHTSA website. Your website stated if no timely remedy is completed, to file a complaint. I am now filing this complaint due to the 2-year delay by Toyota in providing this life-saving remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Toyota Rav4 The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

It's been a while since I bought the car, but there's still no solution to the manufacturing defect. I hope there will be a solution as soon as possible for my safety. If I drive and the airbag does not open, if I get seriously injured, who will be responsible?

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The contact had been calling the local dealer and was informed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that approximately two years ago, the air bag warning illuminated and remained illuminated whenever the vehicle was started. The contact had since stopped anyone from sitting in the front passenger’s seat. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

Mileage: 85,000

On May 1, 2025, my 2021 Toyota RAV4 Hybrid displayed an SRS Airbag malfunction warning (Recall 23TA15). The passenger airbag was disabled, making the vehicle unsafe to drive. Toyota had announced this recall in December 2023, but I never received any notification. When I contacted Toyota on May 9, 2025, I was told there were no parts available and was even offered a $200 paid inspection instead of a free recall repair. My vehicle remained at the dealership from May until September 29, 2025, without any available remedy. During this period, I continued paying my auto loan and insurance for a car I could not use. Toyota also failed to disclose my right to a free rental vehicle; I only received temporary rentals (Camry, later Tacoma) after repeated demands, and they did not meet my transportation needs. While the airbag recall was still unresolved, a second safety recall (25TD01 – Rear Traction Motor Cable Corrosion) was announced in mid-September 2025. This meant my vehicle had two active safety recalls at the same time while in Toyota’s custody. Both defects were only repaired at the end of September and early October 2025. Toyota failed to notify me in time, delayed the remedy for nearly two years after the recall announcement, concealed rental rights, and allowed my vehicle to remain unsafe under multiple recalls for months. An independent arbitrator has already issued a repurchase decision, confirming Toyota’s responsibility. This demonstrates a systemic failure by Toyota to comply with recall and safety obligations.”

My 2021 Toyota RAV4 has been under airbag recall for over a year (starting around August 2023), and I have been unable to safely use my vehicle since then. Toyota has no estimated timeline for parts availability or repair, and the recall remains unresolved, they originally estimated October 2024, but that was nearly 1 year ago. Their provided timelines are now unreliable. I was provided a rental car, but it is not comparable to my RAV4 (smaller, less safe, lacks features like AWD and collision protection). Toyota has told me that if I accept the inferior rental, I will not be allowed to drive my own vehicle until the airbag is replaced — an indefinite period. I have contacted the dealer and Toyota Corporate repeatedly, but have been told there is no fix in the foreseeable future. Toyota has effectively deprived me of my own vehicle for more than 12 months, with no compensation, no buyback, and no acceptable substitute. This indefinite delay in addressing a critical safety defect (airbags) puts me and other owners at risk. I am submitting this complaint in hopes that NHTSA can hold Toyota accountable and accelerate a fix or require them to offer alternatives such as a buyback, permanent replacement, or compensation. The prolonged unavailability and loss of use of a vehicle due to a safety defect, especially with no viable end in sight, is unacceptable. Vehicle Info: - Year: 2021 - Make: Toyota - Model: RAV4 - VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received notice of the recall for front passenger seat airbag sensors in Dec 2023, with assurances that it would be fixed by a certain quarter, which kept getting pushed out for almost 2 years now. I haven't received any further updates in the mail or email and had to call the dealer and Toyota directly to get any updates or info. They finally had an update that the remedy fix would happen in phases. I'm in CA and the last phase 8 which is estimated for Jan 2026. I do not have confidence that the fix will happen by then as these dates have continuously been delayed for 2 years. We've been driving our cars with a potentially unsafe situation for a long time. How will we as consumers really know when our car can be fixed?

On 9/20, I started receiving a dashboard notification alerting me of an airbag system failure (see photo) - that was unable to be dismissed for longer than 15-20 seconds obstructing my odometer, speedometer and gas meter. On 9/23, I had an appointment and was informed my car needed a “clock spring assy”. My car is not driven frequently and not even four years old yet.

The manufacturer has failed to provide a remedy in a timely manner. Toyota said a remedy would be ready October 2024. A year later, and there's no fix and no update to the remedy status.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure related to the recall. The manufacturer was not contacted.

I've spoken with Toyota and confirmed that there is a chance my passenger airbag will not deploy. They have no remedy, and the expected date of resolution has been expired for 10 months. Their only recommended action is to not have a passenger ride in my vehicle!

According to the recall which was first stated on 12/20/23, as of today, 8/22/25 Toyota has not provided a remedy and my car is not safe to carry a passenger!

Airbags did not deploy after head on collision.

My 2021 Toyota RAV4 Hybrid (VIN: [your VIN]) has an open safety recall 23V865 for the passenger airbag. Toyota has not provided a remedy yet, and the vehicle is unsafe to transport a front passenger. Toyota estimated a fix by Q3 2024, but as of now no remedy is available. I am concerned about the ongoing safety risk and delay.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted. The manufacturer was made aware of the issue and confirmed that the recall parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light remained illuminated. The vehicle was not diagnosed or repaired. The failure mileage was 40,000. VIN tool confirms parts not available.

Mileage: 40,000

Toyota has failed to provide a solution to a small sensor recall for my vehicle for nearly two years. That is an unacceptable delay for something so simple as a sensor.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

It's been 2 years now and the dealer and Toyota are saying there are no parts available.

UNKNOWN - My car system starting alerting me as if I had no seatbelt on (which I did) and said SRS Airbag Malfunction.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact was notified of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact called on behalf of her daughter who owned a 2021 Toyota Rav4. The contact stated that her daughter was involved in a crash while driving on a main road at 35 MPH, another vehicle crashed into the passenger side of her vehicle at an unknown speed. No property damage was reported. The vehicles came to a stop upon impact. The air bags did not deploy. The vehicle was towed to a local tow yard. No warning lights were illuminated. A police report was filed. The vehicle was destroyed. The contact stated that only her daughter was injured, and she was seated in the driver's seat. Nobody outside of the vehicle was injured. The contact's daughter sustained injuries to her neck, shoulders, back, and head, medical treatment was needed for the injuries. The local dealer was not contacted. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000.

Mileage: 19,000

Was told there’s a recall on my 2021 RAV4 TRD by the dealer about 2 years now on the passenger airbag. They say they have not figured out how to fix it. I am concerned about my safety driving my car with this recall. I don’t want to do next ?

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The cause of the failure was not yet determined. The local dealer was contacted. The failure mileage was 40,000. VIN tool confirms parts not available.

Mileage: 40,000

Driving straight on side road. Vehicle entered road by attempting a left turn onto road without yielding to me. I swerved to the left and slammed on the breaks but was t boned by their vehicle. Airbags didn’t deploy and we got a message on dashboard indicating faulty airbag. Also upon impact our seatbelts were released.

A safety recall was issued 15 months ago, yet no remedy has been made available. This prolonged delay poses a significant risk to passenger safety and the well-being of all occupants within the vehicle. In accordance with NHTSA guidelines regarding timely recall resolutions, a formal complaint has been filed due to the lack of a solution within a reasonable timeframe. Recall Details: Recall Date: December 20, 2023 Manufacturer Recall Number: 23TB15 NHTSA Recall Number: 23V865 Recall Status: Incomplete – Remedy Not Yet Available

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact decided to leave the vehicle with the dealer until parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall notice issued Dec 2023 and indicated remedy would be available Quarter 3, 2024. Still no remedy available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the OCS warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed to not have passengers occupy the front passenger’s seat and that the remedy had not yet been developed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 15,000.

Mileage: 15,000

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2021 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). The contact stated that while her son was driving down a hill at 25 MPH, the vehicle was rear-ended when the other vehicle's brakes failed to stop as intended. As a result, the contact's vehicle was pushed into oncoming traffic. The contact's son veered to the left, then crashed into a plastic barrier, and from the impact the vehicle came to a stop. The driver-side and passenger-side air bags did not deploy. The air bag warning light illuminated. The contact and her son went to Urgent Care. The contact suffered injuries to her jaw and back and had a concussion. The contact's son suffered injuries to his neck and back. A police report was filed. The contact's husband drove the vehicle to the residence and later to the collision shop. The insurance company was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 42,900.

Recall issued December 2023 with an estimated remedy available by Toyota in October 2024. As of February 2025, still no remedy available. I'm quite concerned at the length of time its taking to correct a simple OCS sensor. should be as easy as just inspect and/or replace the sensor. My pregnant wife now has to sit in a seat where the airbag may or may not deploy in an accident for the unknown future since no remedy has been made.

The recall has been in place since 2023 with a tentative resolution date of 3rd quarter of 2024. So far, no resolution has been offered.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

In early March 2024 we received the recall notice for our Toyota RAV4 LE because the OCS (air bag sensor) on passenger seat were found to possibly be faulty. I have called the dealer and Toyota's customer service hotline about once a month with no response given that a remedy is available as yet. What is the problem with Toyota taking so long to provide a remedy for this faulty sensor. We are two senior citizens who own a very nice basic RAV4 which we really enjoy especially the 30-32 gasoline mpg even in town. We have absolutely no complaints about the vehicle other than we cannot go anywhere together because no one can sit in the front seat without being a safety hazard. Yes, we could use the back seat but would you like to have to do that? This is very frustrating as a consumer to have purchased a vehicle and we cannot use it or choose not to because of the Toyota recall. Is there any way the government can put some pressure on Toyota to hurry up and get a remedy/replacement parts for the problem. Or have the dealer voluntarily check to see if the current OCS might happened to not be faulty. We would greatly appreciate any intervention or assistance you could provide. Thanks for your time and attention.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed, the passenger’s side seat belt warning light illuminated. The contact stated that the passenger’s seat was not occupied by a passenger or object, but the warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000. VIN tool confirms parts not available.

Mileage: 30,000

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer has not repaired recall in a timely manner. Airbags unsafe and unable to deploy.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The air bag and seat belt warning lights were illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,777. VIN tool confirms parts not available.

Mileage: 34,777

POSSIBLE DEFECTIVE FRONT PASSENGER AIRBAGS, Toyota has taken way too long to fix a possible major safety problem with the airbag system!

Toyota issued a preliminary recall in December 2023. I visited my dealership in January 2024, where I purchased my car and learned that there was no fix. Given I use my car to transport my twin babies, I asked for a loaner since they confirmed (at that time) that my car would have a fix later in 2024. I repeatedly checked in on the vehicle and to date, there is no fix. I am paying my car note and do not have possession of my car. I have been told my NY state that since this is a recall, it is not subject to the lemon law program. I've tried working with Toyota and they refuse to rebuy the car or fix the car. They also refuse to release the car to me. I am being forced to drive a loaner vehicle and pay a car note with NO fixes or repairs being done to the vehicle. I need assistance getting my car fixed or refunded for the purchase. It's been over a year that they've held the car and they have no plans to fix it. I'm including a letter that details the incident. I'm happy to follow up with other materials (copy of repair slip when the car was taken by Toyota, proof of ownership, etc.) This should not be allowed to continue. Toyota has had over a year to fix this and we've passed their scheduled remedy month by over 4 months. Thank you for your consideration.

Toyota informed us of defective OCS sensors on NHTSA recall No. 23V-865 in 2023. There has since been no remedy nor further notice from Toyota for even an inspection. Dealer claims to be waiting on manufacturer still today 1/8/25, 1343.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have had a critical Passenger Airbag recall for over one year impacting my 2021 RAV4 Auto, NHTSA Recall No. 23V-865; Toyota Recall No. 23TA15. It should NOT have taken Toyota over one-year to diagnose and apply the remedy to ensure that I am driving a safe car. I was promised by Toyota that a Remedy would be made available in February 2024, June 2024, and Sept, 2024. The Website even indicates that the remedy would be available in the 3rd Quarter of 2024. Toyota has the parts to manufacture and sell new cars, but my recall apparently is Not a priority on anyone's profit list since I had paid my money to purchase the car. I have a need to drive my car at home to drop-off my son at school and drive to doctor's appointments, Yet, I was told I should not drive the car nor let anyone ride in my car. This is not a realistic solution and if this is all Toyota has to offer when they should have fixed the major recall by now, I am demanding a full refund of the cost of purchase and they can have the car back. Again, my car is subject to OCS sensors in the front passenger seat, that was improperly manufactured and installed. This is a MAJOR RISK OF INJURY AS THIS DEFECT WOULD NOT ALLOWTHE AIRBAG SYSTEM TO DEPLOY. I HEREBY REQUEST EITHER A REFUND FROM TOYOTAL IN THE AMOUNT OF $31,000 OR AN IMMEDIATE FREE DIAGNOSTIC AND REPAIR. IF TOYOTA HAS THE PARTS TO PUT OUT NEW CARS I AM SURE THEY HAVE THE PARTS TO REMEDY THIS CRITICAL RECALL. My name is [XXX] , PHONE [XXX] . THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall still not resolved or remedied

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the remedy was not available till June 2025. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Toyota said a remedy for the recall would be available Q3 2024. It is now December and nothing has been done. The passenger seat has been without a functional airbag all year and continues to be unsafe.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4 Hybrid. The contact received a notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a risk in driving this vehicle as there is a safety recall open on this vehicle. As per the status on nhtsa website it says that remedy will be available in Q3 2024 and that is already passed but there is no fix. When reached to the manufacturer they are unable to provide more info. Also this vehicle was sold to me by Toyota dealership as a used car without disclosing this safety issue. Now when reaching to dealership they are stating that nothing can be done. I have family with young kids and we use this car everyday. I am concerned about safety of my family. Hence, I am raising this complaint against the manufacturer to get this issue fixed asap.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that the OCS sensor warning light was illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 8,000. VIN tool confirms parts not available.

Mileage: 8,000

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I got a recall about the airbag but the dealership said remedy is not available yet and im trying to ship out my car overseas

The contact owns a 2021 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The front passenger seat is unusable as the OCS sensor has turned off the airbags for that seat. Every time the car is started, or begins driving after sitting idle for a couple of minutes, it will beep and alarm constantly for several minutes, warning me of the passenger airbag. It is a serous distraction, and now prevents me from transporting a passenger. This has been going on since June 2024, and dealer refuses to look at car due to recall. I was even willing to pay myself to make the repair. No one will touch it. The remedy was originally set for the summer time, then end of 3rd quarter 2024. Now, it’s almost a month after the end of the 3rd quarter. Thank you for your time in reviewing this.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a recall on our passenger side air bag - NHTSARecall #23V-865. Toyota recall#23TA15 Bellingham Toyota verified this - and we have an indicator/problem light that is on. I am very upset becuase we were told a fix would be available in 3rd qtr 2024 and now it is 4th qtr 2024. When I called Toyota headquarters, they have no answer as to when there will be a fix. They offered a loaner - however they prohibit the use of that loaner in Canada. Additionally, we would have to pay the cost of a rental up front and then submit receipts later for reimb but they CAN't guarantee reimb. We are very low income and so we cannot front that money, NOR take a chance that it would not be reimbursed. We live right on the US/Canadian border and we go to Canada a lot to visit family - two of which are currently in the hospital/his mom and my sister. My husband is a quadriplegic and we only have this one vehicle to go back and forth with our 2 daughters. There is nowhere near enough room with his wheelchair/walker for when we all want to travel. Additionally, when it's just him and me, he can't hear me speaking to him when he has to sit in the back seat all the time. At this point, we would like Toyota to take our current vehicle back in a trade and provide us with a new car that has none of these problems.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35-40 MPH with traffic ahead slowing down, the vehicle registered the traffic information as an immediate stop ahead and the braking system engaged along with the contact depressing the brake pedal to slow the vehicle down. Upon coming to a stop, a pick-up truck rear-ended the vehicle 3 - 4 times. No air bags deployed. The driver's front seat belt failed to retract during the impact to safely secure the driver. The contact sustained injuries to her knees, shoulders, and arms. The front passenger sustained bruises from the seat belt. The rear passenger sustained head and back injuries. All 3 occupants received medical attention via ambulance to the Emergency Room. A police report was filed. The vehicle was towed due to it being undrivable. The insurance company was currently inspecting the vehicle. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 60,000. VIN tool confirms parts not available.

Mileage: 60,000

The contact owned a 2021 Toyota Rav4. The contact stated while his wife was driving approximately 35-40 MPH, another vehicle unexpectedly cut in front of the vehicle. The contact's wife veered to the right to avoid the other vehicle, and the front driver's side of the vehicle crashed into an electric pole. The air bags failed to deploy, causing the contact's wife to hit her forehead against the steering wheel. The contact's wife was temporarily unconscious. The contact stated that the front driver's side door failed to open. A bystander assisted the contact's wife to exit the vehicle through the rear driver's side door. The contact's wife sustained back pain, right elbow pain, neck pain, a lacerated lower lip, and pain all over the body. The contact arrived at the scene and transported his wife to the hospital, where she received medical assistance. A police report was filed. The vehicle was towed and totaled by the insurance company. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 16,000.

Mileage: 16,000

On Saturday [XXX], I was driving my car when the seatbelt light started beeping as well as a warning on the dash saying there was an airbag malfunction. I immediately took my car into the Toyota dealership in Roseville, California and Monday I was notified that this was part of the recall for defective airbags, I was also told that there was no fix currently and there wouldn’t be one until March 2026. they said the delay was due to the fact that the problem with high humidity so they were taking care of cars in high humidity areas first and California would be later. Until then they said they would keep my car and give me a loaner which turned out to be a regular RAV rather than the hybrid which I own. I told them that was unacceptable that I bought the car for the hybrid feature and they said they didn’t have any hybrids available. I certainly hope I get a hybrid to drive for a year and 7 months! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Rav4. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 43,956. VIN tool confirms parts not available.

Mileage: 43,956

Undated Interim Safety Recall from Toyota, 23TB15. It has been open for months and originally said remedy available in third quarter 2024. Now we are being told that it will be a phased response and that those of us in zone 9, Western States including Colorado, will not start until March of 2026. Apparently their position is just don't use passenger seat, which is totally absurd.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer Recall Number23TB15 NHTSA Recall Number23V865 There is currently a recall on the airbags for my vehicle. An alert popped up on my dash saying there is a error with the airbags. When I went to take it to the dealership, they refused to check if the sensor was related to the airbag recall for free. They said they would check it out, but if the sensor wasn't related to the recall then I would be charge just for inspecting it. I don't understand why they would not check it for free regardless since there is a recall out on the car.

I was at a complete stop and was rear ended. The person who hit me was going over 45mph, and the impact caused me to hit the car in front of me, which crushed my car at both ends. My (driver) airbag did not deploy, and my head struck the steering wheel. It is available for inspection, and has not been confirmed by a dealer - it is at the insurance company’s tow lot. The police officer at the scene was surprised that my airbag did not deploy. There were no warning lights, messages, or any other indication that anything was malfunctioning/in need of service.

The driver side mirror hit a mailbox and all of the skirt air bags were deployed. Why was this? This should not have happened I need an explanation as to why my air bags deployed with a side mirror hit. The mirror is still attached to the car the glass was just cracked.

The contact owns a 2021 TOYOTA RAV4. The contact stated that while driving at approximately 30 MPH, and attempting to stop the vehicle to let other vehicle enter they respective residence, an unexpected truck crashed into the rear area of the vehicle. The contact stated the impact pulled the vehicle forward which led him to crash the other vehicle in front of his. The contact stated the airbags failed to deploy. The contact sustained a neck, knees and back injuries which required medical attention. The contact stated the injuries led him being disabled from work since eight months. The vehicle was towed by the police and repaired by the the insurance. A police report was filed. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts are not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact notified the manufacturer of the failure, however, no assistance was provided. The failure mileage was approximately 14,000.

Mileage: 14,000

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was parked with the car running and an alert came on the dashboard that states SRS Airbag System Malfunction Visit your dealer. Toyota stated that my car is not part of their airbag recall. I believe my car should be included in the recall.

The contact owns a 2021 Toyota Rav4. The contact stated that he was stopped on a residential street waiting for a person to return their vehicle out of a driveway when his vehicle was crashed from behind by another vehicle. The contact stated that the impact of the crash moved his vehicle and he crashed into the rear end of another vehicle that was in front. The contact stated that the air bags did not inflate and that he hit his chest on the steering wheel. The contact stated that his knees hit the bottom of the dashboard. The contact stated that he sustained bruising to his chest and had fractured the knee cap of his left leg as well as injury to his neck. The contact was transported to an emergency room by ambulance. The contact stated that the police were on the scene and had written a report. The contact stated that the vehicle was towed to a collision repair facility and that the vehicle was repaired. The contact stated that he was advised by the repair facility that his vehicle did not have either a passenger or driver's side air bag. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

Mileage: 12,000

The contact owns a 2021 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2021 Toyota RAV-4. The contact stated that while driving at approximately 55 MPH, the vehicle collided with a deer, and the front driver-side and knee air bags were deployed along with the front passenger-side air bag. The contact stated that the air bags were deployed with excessive force. The contact was unaware of any warning lights before the collision. The driver sustained a left leg injury with bruising. The contact stated that she declined transportation by ambulance but did visit a walk-in clinic. The front passenger was not injured. The vehicle was towed to the dealer where it was deemed a total loss. The failure was not diagnosed by the dealer. The contact stated that while cleaning the vehicle an unknown part was found on the front passenger side of the vehicle. The contact stated that the part was greasy and had an inner spinning mechanism, the contact believes the part detached from the knee air bag causing leg injury. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 56,000.

Mileage: 56,000

There was a stalled vehicle in a traffic lane. The vehicle ahead of me was a large that hit the stalled vehicle. I couldn’t see what he hit but he came to a dead stop and I couldn’t avoid him. My problem is that the airbag under the dashboard on the driver side hit my shin with such force that it caused an abrasion that didn’t seem bad at first but developed into a wound requiring a large hematoma and surgery to remove it and to have skin graft.

The contact owns a 2021 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the contact was involved in an accident. The contact's vehicle was crashed into by an oncoming vehicle. The contact stated that the vehicle had crashed into the front driver's side and the entire front of the vehicle was damaged. The contact stated that the driver's and passenger's front air bags did not deploy. The contact stated that only the driver's and passenger's side air bags were deployed. The vehicle was towed to a tow yard. A police report was filed. The contact sustained injuries and was transported to the local hospital by the paramedics. The vehicle had not been inspected by the insurance adjuster. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the liability team would be handling the case. The failure mileage was approximately 15,000.

Mileage: 15,000

Received a recall alert on February 8, 2024 indicating that my vehicle may have a passenger airbag that may not deploy as intended, increasing risk of injury. Toyota indicated that they do not have a remedy for this recall and that their estimate would be available in the 3rd quarter of 2024. I was at the dealership on 2/13 and asked if they could check the sensor for the airbag but I was told they could not at this time and I would have to wait until Toyota releases the remedy. I drive loved ones in my passenger seat. I now carry the risk on my own of injurying my passengers? This is very unacceptable knowing that they are putting risks of injuries to people.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that while her grandson was occupying the front passenger's side seat, an unknown message was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

Mileage: 36,000

I found out my RAV4 had a recall on passenger side airbag that could not be fixed, and it would be in the third quarter of this year before it could be fixed if then. I asked if I could get a good deal on a new RAV4, for a discount since I had just quit my job and sold my house and planned to leave this area. My grandson lives with me and travels with me so now I don’t trust my car. I only found out about the recall when I took my car in for service. I called Toyota and spoke to Tina Stubbs, who said she would see what she could do on getting me a discount on a new RAV4 like mine. My car is in perfect condition except for this, so I never considered trading it in until this happened. Tina was supposed to contact me by this evening, which has not happened. I am staying in a motel until I can get something settled. I have owned Toyotas since 1996, and never had a complaint until now. I don’t trust driving my car with a passenger now. My case number is [XXX] . This happened [XXX]. I just want a newer car at a discount since I bought this SUV in good faith. Hopefully I can get this situation settled quickly. My name is [XXX] , [XXX] . Tina Stubbs is my case manager. Thank you for any help you can give me. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's wife owns a 2021 Toyota Rav4. The contact stated that while driving at 30 MPH in an intersection, a Ford F-150 was crashed into head-on. The vehicle's front end collided with the Ford vehicle but the air bags did not deploy. The Ford vehicle did a 180 during the impact and its air bags deployed. The contact sustained 2 herniated discs in the 212 and L1 that required medical attention. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the front air bag sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but a callback was not completed The failure mileage was approximately 12,000.

Mileage: 12,000

On Nov 05, at approximately 11:10pm, I was driving my RAV4 on Alafaya Trail, Orange County, Orlando. While approaching the traffic signal which had turned red, despite multiple attempts to engage the brakes, the vehicle continued moving, ultimately leading to the collision with the traffic turning left at the signal (coming from her right). The impact of the collision resulted in significant damage to the RAV4, and unfortunately, the airbags did not deploy as they should have. As a result, I hit my face on the steering wheel, and then hit the head on the left window when a second vehicle hit my RAV4 on the passenger side. The complete failure of airbag deployment has raised serious safety concerns for me. As of 28th November, I have been informed by our insurance company that the vehicle cannot be repaired and has been totaled. Our insurance company GEICO has been requested to hold on to the vehicle for necessary investigations.

I was traveling on a nearby road at approximately 40mph when another vehicle ran a stop sign causing me to t-bone his vehicle and spin around. There was no time for evasive measures so the vehicles collided at full speed. I hit my head on the left side as a result of the collision. The point of impact on my car was the entire front end. Neither my front nor side airbags deployed during the collision. They should have.

I was in a bad car accident last Wednesday July 26, 2023 It was very scary and Bizarre; My car accelerated (started racing)and when I stepped on brake, it accelerated more. I saw a message flash up on my GPS screen but obviously couldn't read it as I was trying to stop my car. The Auto brakes didn’t work, I crashed into a tree; air bags didn’t deploy and I got this message ("CHECK ENGINE! A MALFUNCTION IN THE ELECTRONIC CONTROL OF THE ENGINE,THROTTLE, OR AUTOMATIC TRANSMISSION HAS BEEN DETECTED.CONTACT YOUR TOYOTA DEALER IN ORDER TO HAVE YOUR VEHICLE INSPECTED." (See attached). Luckily I was in an almost empty parking lot when this happened, if not i could have been killed or killed someone else. All the safety back ups failed. I took a picture of the message-will attach it to this report. I was taken to Huntington Hospital ER and had a cat scan to make Sure my sternum and ribs aren’t broken-showed Soft tissue abdominal swelling and bruised sternum and ribs from my seat belt. Pain to chest, ribs an right side. I believe my car is totaled Just had it inspected and serviced a few weeks ago at the Toyota dealership where I purchased it and it only has 10,000 miles on it! I am Fighting with insurance company to make sure the car's computer is interrogated before they do anything else.-The insurance company was pressuring me to release the car to Copart without this being done and I refused. My car was towed to and remains at Combined Auto Collision 4035 Jericho Tpk, East Northport, NY. This incident could have resulted in a catastrophic outcome and loss of life. Aa investigation needs to be taken to insure this does not happen to anyone else. Thank you for your kind assistance The consumer stated that the dealer identified the problem being that the water drainage pillars short out the electrical system.

The contact owned a 2021 Toyota Rav 4. The contact stated that while sitting in traffic, the contact's vehicle was rear-ended at 45 MPH, and due to the impact, the contact rear-ended the vehicle in front. The "malfunction" warning message was displayed after the crash. The driver's side air bag did not deploy. The vehicle was declared a total loss by the insurance company. The contact stated that she suffered a concussion and memory loss due to the accident that required medical attention. The manufacturer was made aware of the failure but provided no assistance and did not confirm the status of the black box inspection. The failure mileage was approximately 10,100.

Mileage: 10,100

Airbags deployed without collision. Car went slightly off road, after attempted correction to get back onto the road the curtain airbags deployed.

On May 20th, 2023 @ approximately 9:50 P.M. we struck a deer head on. Impact was severe enough that the passenger airbag should have deployed, but failed to deploy. I looked at the wiring guide for this vehicle after the incident, and I believe that in photo #4, it shows the path of the airbag wire and the airbag wire was cut at the time of impact.

While accelerating ~6ft from a complete stop, a minor collision occurred affecting the front right headlight. The air-bags did not activate and the engine compartment was immediately on fire. Within ~1minute, the fire had spread to and completely engulfed the passenger compartment. The contents were immediately destroyed. The speed with which the fire spread through the vehicle was a significant risk to my life and the motorists around me. There were no warning lights on the dashboard prior to the incident, and the car had never before experienced an accident. Witnesses and firefighters estimated that any fire barrier between the engine and passenger compartments had failed, and that a fire of that severity from such a minor accident indicated some fault with the vehicle. The vehicle was an immediate total loss as inspected by our insurer.

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No safety devices worked during accident that cause by another vehicle driver who ran red light. Neither air bags deployed, nor safety belt worked properly during an accident. Due to these mal functions of safety devices, my wife on the passenger seat hit the dashboard badly. She was wearing the seat belt properly which was released later by the ER personal at the accident location to transfer to an ambulance.

I was involved with an accident in May 21, 2022. The front body parts were almost destroyed (please refers to the attached photo), but the air bag still did not deployed, which is NOT a safe matter.

The knee airbag deployed during a collision and caused devastating shin injuries. The muscle and skin was ripped off the driver's legs revealing bone.

IN A 4 CAR PILE UP. HIT IN REAR X2 BY A LARGE VAN WHILE SITTING IN TRAFFIC ON NJ PARKWAY FOOT ON BREAK AND PUSHED INTO CAR IN FRONT OF ME X2. AIRBAGS DID NOT DEPLOY.

Mileage: 300