2012 TOYOTA SIENNA Structure Problems

The contact owns a 2012 Toyota Sienna. The contact stated that the rear passenger side power sliding door cable broke. The driver-side power sliding door was malfunctioning. There was an abnormal clunking noise detected. The door failed to close with the automatic button. The contact had to manually close the door. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door needed to be replaced and was informed the repair coverage had expired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown. The contact stated that the failure was related to NHTSA Campaign Number: 16V858000 (Structure).

POWER SLIDING DOOR WOULD NOT OPEN OR CLOSE, WHEN PARKED. BEGAN TO MAKE CLICKING NOISES WHEN TRYING TO OPEN OR CLOSE DOOR. THE DOOR WOULD NOT OPEN COMPLETELY AND IT WOULD NOT LATCH PROPERLY. CABLE BECAME FRAYED AND BROKE AND WAS DANGLING FROM DOOR. WHEN WE WENT TO HAVE IT FIXED, THE QUOTED US $1200 TO FIX IT, SO WE OPTED TO CUT IT AND USE IT MANUALLY. WHEN USED MANUALLY, THE DOOR IS OFTEN UNSAFE BECAUSE IT SLIDES RAPIDLY AND ONCE CLOSED ON OUR DAUGHTER'S HAND.

Mileage: 70,000

ON BOTH SIDES OF THE VEHICLE THE REAR SLIDING DOOR LATCHES RUSTED AND BROKE OFF RESULTING IN DOORS NOT OPENING AND CLOSING PROPERLY.

Mileage: 150,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, A CLICKING NOISE WAS DETECTED COMING FROM THE DRIVER'S SIDE DOOR AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROSEVILLE AUTOMALL (700 AUTOMALL DR, ROSEVILLE, CA 95661, (916) 782-5999), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.

Mileage: 24,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE HE WAS ON ACTIVE DUTY OUT OF THE COUNTRY AND THE UNKNOWN ITALIAN DEALER WAS UNABLE TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN ITALIAN DEALER WAS CONTACTED AND REFUSED TO PERFORM THE REPAIR BECAUSE THEIR SYSTEM WAS NOT OPTIMIZED FOR RECALLS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT WAS INFORMED THAT THE MANUFACTURER DID NOT CONDONE TAKING THE AMERICAN MADE VEHICLE OVERSEAS WITH SAFETY DEFECTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

A FEW WEEKS AGO I RECEIVED A REMEDY NOTICE SAFETY RECALL # 16V-858. AND WENT ONLINE TO SCHEDULE AN APPOINTMENT FOR NOV 27 2017. SARA CALLED FROM TOYOTA AND SAID SHE CAN ONLY SCHEDULE AT THE EARLIEST APPOINTMENT IS JAN 16 2019. PER SAFERCAR.GOV SITE "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. SO IAM FILING AN ONLINE COMPLAINT WITH NHTSA. TOYOTA SAID THEY HAVE TO FIX LOTS OF CARS SO THAT IS WHY THE EARLIEST APPOINTMENTS IS 2019. WHY DOES IT TAKE OVER A YEAR TO FIX A RECALL ISSUE , AN ISSUE WHICH CAN HARM OR KILL MY PASSENGERS(KIDS). TOYOTA HAS ALL THE PARTS BUT CANNOT FIX IT ASAP. THEY EVEN SAID TO CHECK OTHER DEALERS FOR EARLIER APPOINTMENT. IF THEY CANNOT FIX IT ASAP WHY DOES OTHER DEALERS WHO ALSO SELL LOTS OF TOYOTA VEHICLES WILL BE ANY FASTER. SO MY COMPLAINTS IS DOES IT TAKE ONE DEATH OR 100 OR 1000 DEATH FOR THEM TO EXPEDITE THE RECALL FIX. "TIMELY MANNER" PER SAFERCAR.GOV DOES THAT MEAN OVER A YEAR TO FIX A RECALL. IF A RECALL WAS SEND TO YOU THAT CAN FIX THE ISSUE AND PROTECT YOUR FAMILY AND THEY TOLD YOU THEY CANNOT FIX THE ISSUE FOR AT LEAST ANOTHER 416 DAYS, WOULD YOU THINK THAT IS A "TIMELY MANNER" IF YOUR FAMILY'S LIVES MEAN ANYTHING TO YOU THEN YOU AND ANY REASONABLE PERSON WOULD NOT THINK 416 DAYS IS A "TIMELY MANNER" WILL THIS COMPLAINT BE HEARD AND RESOLVED OR WILL THE BIG CORPORATIONS PRETTY MUCH RUN THE GOVERNMENT AS USUAL. CAN YOU HELP AT ALL?

1) POWER SLIDING DOOR OPENED WHILE DRIVING; 2) STRER WHEEL ALWAYS STAY ON RIGHT. I TOOK MY VAN TO DELAER (MARK JACOBSON) AND THEY HAVE NOT FIXED THE SLIDING DOOR AFTER I REPORT THE PROBLEM WITH SLIDING DOOR. AFTER I STARTED SEARCHING ON INTERNET AND FOUND THAT THERE IS RECALL ALSO. I CALLED THEM THERE IS A RECALL BUT THEY DID NOT DO ANYTHING. RECALL DATE: NOVEMBER 22, 2016 DEALER REFERENCE ID: G04 NHTSA RECALL ID: 16V858

Mileage: 10

2012 TOYOTA SIENNA LE. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR AND FRONT PASSENGER AIRBAG RECALLS. *LD THE CONSUMER STATED THE RECALL REPAIRS EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 10/03/2017*JS

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TOYOTA PASADENA LOCATED AT 3600 E FOOTHILL BLVD, PASADENA, CA 91107 AT PHONE NUMBER (626) 795-9787 SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).

I MET AN ACCIDENT WHEN A CAR (AT SPEED AROUND 65 MPH) CROSSING THE RED LIGHT COMING FROM MY RIGHT HIT MY CAR AT MY RIGHT FRONT AND NONE OF THE SRS BAGS DID NOT DEPLOY. WE WERE 4 PASSENGERS AT THE TIME OF THE ACCIDENT AND WE ALL HAD MINOR INJURIES. ALL THE SRS BAGS FOR OTHER CAR HAS BEEN DEPLOYED THAT HIT MY CAR. I AM REALLY CONCERNED WE ALL 4 WOULD HAVE BEEN KILLED AND IT HAS BEEN CONSIDERED AS THE FATAL ACCIDENT BY POLICE REPORT.

Mileage: 35,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SEEGER TOYOTA, ST, LOUIS , MO 63141, 314-453-2377) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MOSS MOTORS (LOCATED AT 12630 MOTOR WAY, MORENO VALLEY, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). UPDATED 10/26/17*LJ THE CONSUMER STATED THE AIRBAG RECALL WAS COMPLETED. UPDATED 11/2/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AUTONATION TOYOTA ARAPAHOE DEALER (HTTP://WWW.AUTONATIONTOYOTAARAPAHOE.COM) ORDERED THE PARTS NEEDED FOR THE POWER SLIDING DOOR RECALL BUT THEY REFUSED TO INSTALL THE PARTS. THE VAN HAS BEEN CONVERTED TO A REAR ENTRY WHEELCHAIR VAN - ATS ADVANTAGE REAR ENTRY LONG (86 INCH CHANNEL) HTTP://WWW.ATSMOBILITY.COM/VEHICLE-CONVERSIONS. PLEASE HELP ME UNDERSTAND WHAT NEEDS TO BE DONE TO HAVE THE PARTS INSTALLED FOR THIS RECALL ON THIS REAR ENTRY CONVERSION WHEELCHAIR VAN. I HAVE ATTACHED A COPY OF THE BUSINESS CARD FOR THE TOYOTA ASSISTANT SERVICE MANAGER, JASON VUKOV.

Mileage: 44,020

DRIVERS SIDE SLIDING DOOR OPENED WHILE CAR WAS IN DRIVE AND MOVING. PASSENGER HAD TO MANUALLY CLOSE DOOR. AFTER PUSHING DOOR CLOSED, IT WILL NOT OPEN OR CLOSE MANUALLY NOR ELECTRONICALLY AND THE CABLE IS FRAYED AND BROKEN FREE FROM THE FRONT ANCHOR AND IS HANGING FROM THE VEHICLE. THIS OCCURRED TURNING INTO A PARKING LOT.

Mileage: 98,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CONTACTED (LARRY H MILLER TOYOTA IN CORONA, CA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. WITHOUT WARNING, THE PASSENGER SIDE SLIDING DOOR OPENED. THE CONTACT DID NOT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER (AUTO NATION TOYOTA CERRITOS, 18700 STUDEBAKER RD, CERRITOS, CA 90703, (562) 802-4000) WHO DISCONNECTED THE FUNCTION, BUT THE FAILURE CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). IT WAS UNKNOWN WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND PARTS TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO RECEIVE A SOLUTION TO COMPLETE THE RECALL REPAIRS WITH THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH TOYOTA OF NORTH MIAMI (16600 NW 2ND AVE, MIAMI, FL 33169) AND TOYOTA OF HOLLYWOOD FL (1450 N STATE RD 7, HOLLYWOOD, FL 33021) WHO STATED THAT PARTS WERE NOT AVAILABLE FOR EITHER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 16V850000 (STRUCTURE) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 17V006000 (AIR BAGS).

THE VEHICLE WAS STATIONARY WHEN THE POWER DOOR CABLE SNAPPED AND THE DOOR WILL NOW ONLY OPEN APPROXIMATELY SEVERAL INCHES. THIS POSES A SAFETY HAZARD AS CHILDREN IN THE BACK COULD BECOME TRAPPED IN THE VEHICLE. WHEN I CONTACTED THE DEALER I WAS TOLD THIS WAS AN INCREDIBLY COMMON PROBLEM WITH THE SIENNA MINIVANS BUT TOYOTA WAS NOT DOING ANYTHING TO REMEDY THE ISSUE.

Mileage: 133,000

THE RECALL WAS ISSUED JUST OVER A YEAR AGO AND IT HAS NOT BEEN CORRECTED BY THE MANUFACTURER. THIS IS UNACCEPTABLE! WHY HASN'T THE MANUFACTURER BEEN FORCED TO COME UP WITH A PERMANENT SOLUTION TO THE PROBLEM AND NOT A WORK AROUND AS THEY SUGGESTED IN THE RECALL NOTICE? FINE THEM HEAVILY FOR NOT HAVING A TIMELY FIX AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON MCGILL TOYOTA OF KATY, TEXAS WAS MADE AWARE OF THE RECALLS AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/24/17*LJ UPDATED 11/1/2017*JS THE CONSUMER WAS CONTACTED TO HAVE THE SLIDING DOOR REPAIRED, BUT NOT THE AIRBAG. UPDATED 11/1/2017*JS

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR FAILED. WHILE DRIVING AT LOW SPEEDS, THE DOOR INDEPENDENTLY OPENED AND CAUSED THE MOTOR TO FAIL. THE CONTACT WAS UNABLE TO CLOSE THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER, WILLIAMS TOYOTA IN ELMIRA, NEW YORK; 607-796-9201, WHERE IT WAS DIAGNOSED THAT THE MOTOR AND LINKAGES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE:BODY:DOOR). THE FAILURE MILEAGE WAS 82,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 82,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE MIDDLE SLIDING DOOR INDEPENDENTLY OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE NEEDED TO WAIT FOR THE SECOND NOTICE FOR WHEN THE PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 48,000

2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DEFECTS WITH AIRBAG DEFLATOR AND AUTOMATIC SIDE DOORS. *LD THE CONSUMER STATED A REASONABLE AMOUNT OF TIME HAS BEEN EXCEEDED FOR THE RECALL TO BE PERFORMED. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND GAVE THE CONTACT CASE NUMBER: 1702280759. THE CONTACT WAS INFORMED BY THE REPRESENTATIVE THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY 3 TO 5 MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/25/17*LJ *AS

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE:BODY:DOOR). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 1703170483. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 06/23/17*LJ UPDATED 09/1/2017 *JS

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE REMEDY FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. IN ADDITION, THE CONTACT STATED OCCASIONALLY THE DOOR WOULD NOT LATCH. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY DID NOT HAVE A TIME OF WHEN THE PARTS WOULD BE MADE AVAILABLE. TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ UPDATED 10/13/2017*JS

TOYOTA SIENNA OWNERS RECEIVED A SAFETY RECALL NOTICE IN NOVEMBER 2016 FROM TOYOTA WARNING OF ISSUES WITH THE VEHICLE'S DOORS, AND HOW THEY CAN SLIDE OPEN UNINITIATED WHILE DRIVING, THUS INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT. TODAY IS APRIL 21, 2017, AND THERE HAS BEEN NO UPDATE TO THIS ISSUE, AND NO FIX TO THE PROBLEM. THE OVERWHELMING MAJORITY OF SIENNA OWNERS DRIVE THEIR CHILDREN IN THE BACK SEATS WHERE THESE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WHEN ARE THEY GOING TO FIX IT? ALTERNATIVELY, THEY NEED TO GIVE US OUR MONEY BACK ON OUR VEHICLES SO WE CAN GET ONE WITHOUT THIS CONCERN.

OUR 2012 SEINNA HAS BOTH SLIDING DOORS CLOSED ONLY BY RACHET TIES DUE TO THE ISSUES WITH THE DOORS OPENING. THIS HAS BEEN HAPPENING FOR SO LONG THAT WE ARE NO LONGER ABLE TO KEEP THE DOORS LATCHED OR LOCKED. THE DOOR AJAR LIGHT AND WARNING BELLS FREQUENTLY SOUND AS WE ROUND CORNERS OR IF THERE IS A STRONG WIND. OUR CAR ALARM ALSO IS SENSITIVE TO WIND AND SOUNDS FREQUENTLY DUE TO DOORS UNABLE TO LATCH AND LOCK. WE FEAR THIS POSES A GREAT SAFETY ISSUE FOR OUR CHILDREN AND GRANDCHILDREN. CERTAINLY THE TIES ARE NOT SAFETY FEATURES KEEPING DOORS CLOSED DURING AN ACCIDENT. ANYONE ENTERING THE VAN MUST DO SO VIA THE FRONT PASSENGER/DRIVER DOORS OR THE REAR HATCH DOOR. NOW, THE SUNROOF IS STICKING OPEN. ALL PROBLEMS BEGAN WITH THE POWER DOORS. WE HAVE HAD IT IN FOR REPAIR BEFORE THE RECALL, AS WE HAVE HAD ISSUES WITH OUR DOORS SINCE SHORTLY AFTER PURCHASE. MANY MORE TIMES THAN THEY WERE SEEN FOR REPAIR. THIS NEEDS ADDRESSED IMMEDIATELY SO WE CAN SAFELY DRIVE OUR $30,000 VEHICLE THAT WE PURCHASED AND PAID FOR. THIS HAPPENS AT ALL TIMES. THE DATE GIVEN "WHEN DID THIS HAPPEN" IS THE DATE WE COULD NO LONGER CLOSE THE SECOND DOOR. WE TOOK THE VEHICLE TO TWO MECHANICS WHO DID NOT KNOW HOW TO REPLACE THE MOTORS. WE THEN TOOK THE VEHICLE TO TOYOTA IN CRITTENDEN KY. THEY GAVE US A COSTLY QUOTE TO REPLACE THE MOTORS. DUE TO OUR VACATION, THEY GOT BOTH DOORS TO LATCH...WE DID NOT MAKE IT 5 MILES TO OUR HOME BEFORE BOTH DOORS WERE OPENING ON THE ROAD. SHORTLY AFTER, THE DOORS WERE RECALLED AND WE HAVE YET TO RECEIVE REPAIRS FOR OUR VEHICLE. THIS IS VERY UNSAFE.

TAKATA RECALL 'RECEIVED NOTICE FOR NHTSA CAMPAIGNS: 17V006 (AIR BAGS) & 16V858 (STRUCTURE) FOR OUR FAMILY VEHICLE. WE HAVE 4 SMALL KIDS THAT REQUIRE CAR SEATS SO IT IS NOT FEASIBLE FOR THE FRONT PASSENGER SEAT TO NOT BE USED. PER NOTICE, I CALLED TOYOTA AND VISITED A LOCAL DEALERSHIP IN FEBRUARY 2017 TO DISCUSS THE ISSUE AND REQUEST A RENTAL OR DISCOUNT ON A REPLACEMENT VEHICLE. WAS INFORMED RENTALS WERE LIMITED TO $35/DAY WHICH WOULD ONLY PROVIDE A MID-SIZE CAR (WOULD NOT FIT MY FAMILY) AND NO REPLACEMENT VEHICLE OPTION WAS AVAILABLE. THEN IN MARCH 2017, THE SLIDING DOOR OPENED WHILE DRIVING. THANKFULLY WE HAD JUST LEFT THE HOUSE AND NO ONE WAS INJURED, BUT WE ARE FEARFUL FOR OUR LIVES AND THE SAFETY OF OUR CHILDREN AS WE DO NOT KNOW WHEN THIS MAY HAPPEN AGAIN. WITH THE AMOUNT OF TIME THE AIRBAG RECALL HAS EXISTED AND BEING TOLD BY THE DEALERSHIP NOT TO EXPECT A FIX UNTIL 2018 AT THE EARLIEST, THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AND IS UNWILLING TO PROVIDE ANY FORM OF ALTERNATE TRANSPORTATION THAT WILL PROVIDE FOR THE SAFETY OF MY FAMILY.

Mileage: 48,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKING OR DRIVING AT VARIOUS SPEEDS, THE POWER SLIDING DOOR WOULD OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A DEALER WHERE NO DIAGNOSES WAS PERFORMED DUE TO A RECALL. THE CONTACT MENTIONED THAT THE FAILURE HAS OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE UPDATED 05/19/17*LJ

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO CLOSE THE REAR PASSENGER SIDE SLIDING DOOR, BUT IT WOULD NOT CLOSE. THE CONTACT CALLED THE DEALER AND THE VEHICLE WAS DRIVEN TO THE SERVICE DEPARTMENT SINCE IT WAS AFTER 6:00 PM. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE WHILE HER VEHICLE WAS BEING DIAGNOSED. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), BUT THE REMEDY WAS NOT AVAILABLE. IN JUNE OF 2016, THE REAR DRIVER SIDE DOOR DID NOT CLOSE. THE VEHICLE WAS REPAIRED BY THE DEALER AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 63,354.

Mileage: 63,354

TAKATA RECALL: NHTSA RECALL NUMBER: 17V006 RECALL DATE: JANUARY 9, 2017 TOYOTA HAS HAD ADEQUATE TIME TO FIX THIS PROBLEM. AS OF 15 MARCH, TOYOTA STILL HAS STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. SLIDING DOOR: NHTSA RECALL NUMBER: 16V858 RECALL DATE: NOVEMBER 22, 2017 TOYOTA HAS HAD ADEQUATE TIME TO FIX THIS PROBLEM. AS OF 15 MARCH, TOYOTA STILL HAS STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE.

TAKATA RECALL - WE HAVE CHILDREN RIDING IN OUR VEHICLE AND NEED THE RECALLS TO BE FIXED PROMPTLY. WE HAD NOT HEARD ANYTHING FROM TOYOTA AS TO WHEN THE RECALLS WILL BE FIXED. WITH THE AIRBAG ISSUE, NO ONE CAN SIT IN THE FRONT PASSENGER SEAT, WHICH MAKES IT VERY INCONVENIENT FOR OUR BIG FAMILY. SLIDING DOOR RECALL - THE SLIDING DOOR ISSUE ALSO IS A MAJOR DANGER BECAUSE OUR KIDS SIT IN THE BACK. WE ARE FEARFUL THE DOOR COULD OPEN UNEXPECTEDLY. THE DELAY IN FIXING THESE RECALLS IS CAUSING A LOT OF ANXIETY, STRESS, AND DANGER. WE TRIED TO CALL TOYOTA BUT WERE TRANSFERRED TO DIFFERENT DEPARTMENTS FOR OVER 20 MINUTES BEFORE GETTING CUT OFF COMPLETELY. WE WANT ANSWERS AND WE WANT THEM NOW.TOYOTA NEEDS TO FIX THE PROBLEM IMMEDIATELY. WE ARE FEARFUL FOR OUR LIVES IN OUR SIENNA.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAULT CODE AND THE MECHANIC WAS NOT ABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED WITH BOTH THE DRIVER AND PASSENGER SLIDING DOORS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 06/01/17*LJ THE CONSUMER STATED THE SLIDING DOOR OPENED WHILE DRIVING AND ALSO PARKED FREEING A PET DOG. THE ELECTRIC DOORS WERE USED TO PUT A WHEEL CHAIR IN THE VEHICLE. THE MANUFACTURER SUGGESTED TO DISCONNECT THE ELECTRIC DOORS BY REMOVING THE FUSES INDEFINITELY. UPDATED 09/06/2017*JS

Mileage: 30,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR DID NOT PROPERLY FUNCTION. THE DOOR OPENED MORE THAN TWICE WITHOUT WARNING. THERE WAS AN ABNORMAL NOISE PROGRESSING AND THE CONTACT HAD TO MANUALLY MANEUVER THE DOOR DUE TO THE FAILURE. AN INDEPENDENT MECHANIC WAS UNABLE TO PROVIDE A REPAIR REMEDY AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE AND PROVIDED EXTENSIVE DIAGNOSTIC TESTING. THE CONTACT ALSO INFORMED THE DEALER THAT A RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), BUT THE DEALER HAD NOT PROVIDED A PROPER REMEDY. THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS AT THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mileage: 73,000

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V006000 (AIR BAGS) AND 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION REGARDING THE STRUCTURE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/07/17*LJ THE CONSUMER STATED THE RECALL FOR THE REAR DOOR EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 10/12/2017*JS

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. IN ADDITION, THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER STATED THAT THE ELECTRONIC FUNCTION WOULD NEED TO TEMPORARILY BE DISCONNECTED DUE TO THE REMEDY FOR THE RECALL STILL BEING UNDER DEVELOPMENT, AND TO MANUALLY OPERATE THE DOOR. THE DEALER WAS UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE PROVIDED BY THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE PASSENGER SIDE POWER SLIDING DOOR FAILED IN MID-OPERATION LEAVING THE DOOR SLIGHTLY OPENED. WE WERE UNABLE TO MANUALLY OR ELECTRONICALLY OPEN OR CLOSE THE DOOR IN THE NORMAL MANNER, HOWEVER IN ORDER TO MAKE THE TRIP HOME WE FORCIBLY POSITIONED THE DOOR INTO THE CLOSED POSITION. THE DEALER CLAIMED THAT THE DOOR MOTOR WAS DAMAGED BY OUR ACTIONS AND PROCEEDED TO CHARGE US NEARLY $2000 TO REPAIR THE MOTOR AND DOOR CABLE. WE EXPLAINED THAT WE COULD HEAR THE MOTOR ENGAGING JUST FINE AND THAT THERE MUST BE ANOTHER ROOT CAUSE, THEY DISAGREED AND DISMISSED US COMPLETELY. WE CALLED AND COMPLAINED TO TOYOTA DIRECTLY, HOWEVER THEY'VE TAKEN THE SAME POSITION AS THE DEALER. *TR

Mileage: 109,500

ON AUGUST 27, 2016 I WAS DRIVING OUR 2012 TOYOTA SIENNA ON AN INTERSTATE HIGHWAY. TRAFFIC WAS TERRIBLE AND I REAR-ENDED ANOTHER VEHICLE IN STOP-AND-GO TRAFFIC. THE IMPACT WAS MINOR, BUT THE ENGINE CAUGHT FIRE AND BURNT THE CAR TO THE FRAME. MY WIFE AND I WERE ABLE TO EXIT THE CAR BEFORE IT BURNED. WHEN I EXITED THE CAR, I TOOK MY KEYS WITH ME. HOWEVER, I WAS NOT ABLE TO OPEN ANY OF THE DOORS AND EVERYTHING I HAD IN THE BACK OF THE VAN BURNED. THANKFULLY, OUR CHILDREN WERE NOT IN THE CAR. IF THEY HAD BEEN, I WOULD HAVE NEEDED TO BREAK WINDOWS TO ATTEMPT TO REMOVE THEM FROM THE CAR.

Mileage: 80,000

THE SENSOR IN THE POWER SLIDING DOOR OF MY 2012 TOYOTA SIENNA, WOULD NOT STOP BEEPING EVEN THOUGH THE DOOR WAS CLOSED. THE LATCH WAS RUSTING AWAY, AND TOYOTA WANTED $1,400 TO REPLACE IT. THE DRIVER'S DOOR LATCH IS MADE OF STAINLESS STEEL, SO WHY IS THE SLIDING DOOR LATCH RUSTING? AND WHY CAN'T WE DISABLE THE SENSOR?

Mileage: 87,000

IT RAINED AND FROZE, SNOWED AND THAWED, AND THE LATCH ON THE SLIDING DOOR OF MY 2012 TOYOTA SIENNA BROKE. THE DOOR WOULD SLIDE OPEN AND CLOSED WHILE I WAS DRIVING IT AND WOULD NOT STAY CLOSED. FORTUNATELY NONE OF MY CHILDREN WERE IN THE BACK SEAT WHEN THIS HAPPENED.

Mileage: 41,000

I HAVE BROUGHT THE SIENNA INTO TOYOTA ON 3 SEPARATE OCCASIONS, AS IT WAS CLUNKING WHEN IT CLOSED. I WAS TOLD THERE WAS NOTHING WRONG WITH IT EACH TIME, BUT THE LIFTGATE WAS CLEARLY NOT ALIGNED. WATER IS NOW COMING THROUGH THE TOP OF THE LIFT GATE. I DID BACK UP INTO A TREE, AND HAD DAMAGE TO THE BACK QUARTER PANEL AND IT WAS REPAIRED BY A BODY SHOP. TOYOTA IS STATING THAT THIS CAUSED THE LIFTGATE TO BE MISALIGNED AND THAT IS CAUSING THE WATER TO COME THROUGH THE LIFTGATE. HOWEVER, IT WAS NOT UNTIL I RAN THE MINIVAN THROUGH A TOUCH FREE CARWASH AND WATER WAS APPLIED UNDER PRESSURE THAT I NOTICED THE WATER COMING IN. MY COMPLAINT IS I BELIEVE THAT IF THE LIFTGATE COULD BE MISALIGNED BY QUARTER PANEL DAMAGE, WHAT WOULD HAPPEN UNDER EXTREME STRESS OF A CAR ACCIDENT. I DO BELIEVE THE DEALERSHIP IS AVOIDING REALIGNING THE LIFT GATE, BUT I AM ALSO CONCERNED ABOUT THE OVERALL SAFETY OF THE VEHICLE IN THE EVENT OF AN ACCIDENT. ALSO, THE ORIGINAL TIRES THAT CAME ON THE VEHICLE WORE VERY EARLY. I REPLACED ALL 4 TIRES AT TOYOTA BECAUSE WE WERE TAKING THE VEHICLE ON A FAMILY TRIP. I WAS LOOKING THROUGH THE OWNERS MANUAL AND NOTICED THAT THE ORIGINAL TIRES WERE TO HAVE A 6 YEAR WARRANTY.

Mileage: 58,409

I HAVE BROUGHT THE SIENNA INTO TOYOTA ON 3 SEPARATE OCCASIONS, AS THERE WAS CLUNKING WHEN THE LIFT GATE CLOSED. I WAS TOLD THERE WAS NOTHING WRONG WITH IT EACH TIME, BUT THE LIFTGATE WAS AND IS CLEARLY NOT ALIGNED. WATER IS NOW COMING THROUGH THE TOP OF THE LIFT GATE. I DID BACK UP INTO A TREE, AND HAD DAMAGE TO THE BACK QUARTER PANEL AND IT WAS REPAIRED BY A BODY SHOP. TOYOTA IS STATING THAT THIS CAUSED THE LIFTGATE TO BE MISALIGNED AND THAT IS CAUSING THE WATER TO COME THROUGH THE LIFTGATE. MY COMPLAINT IS I BELIEVE THAT DEALERSHIP IS AVOIDING REALIGNING THE LIFT GATE. I ORIGINALLY BROUGHT THIS IN UNDER THE MANUFACTURER WARRANTY AND I HAVE AN EXTENDED WARRANTY. THERE WAS NO VEHICLE DAMAGE TO THE VAN UPON INITIAL VISIT. AT THIS POINT, IF THE LIFTGATE IS NOT REALIGNED AND FIXED PROPERLY AND WATER CONTINUES TO COME IN, IT WILL EVENTUALLY DESTROY THE MECHANISM THAT IS USED FOR THE AUTO OPEN AND CLOSE. IN ADDITION, I AM ALSO CONCERNED ABOUT THE OVERALL SAFETY OF THE VEHICLE IN THE EVENT OF AN ACCIDENT, IF WHAT TOYOTA STATES IS TRUE (THE LIFTGATE CAN BE MISALIGNED BY QUARTER PANEL DAMAGE).

Mileage: 58,490

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING AT 15 MPH, THE SLIDING DOORS ON THE DRIVER SIDE OPENED WITHOUT WARNING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

I WANT TO CORRECT THAT ON OUR 2012 SIENNA IT IS THE BACK SLIDING DOOR THAT IT IS THE "HINGE" THAT OPENS AND SHUTS THE DOOR, LOCKS IT, ATTACHES IT TO THE VAN THAT IS STARTING TO RUST. TOYOTA REPLY IS TILL IT FALLS OFF, OR STARTS TO "BE MORE RUSTED, BUT NOT IN OUR LIFETIME" IT IS COSMETIC, YET IT IS DANGEROUS AND WILL AFFECT THE RESALE VALUE AND IT IS NEAR THE WIRES THAT OPEN AND SHUT IT, WHICH I HAVE READ PROBLEMS ABOUT. TOYOTA SHOULD TAKE RESPONSIBILITY FOR THE HINGES RUSTING AND REPLACE THEM BEFORE SOMEONE DOES GET HURT, YOU JUST DON'T WAIT FOR THE ACCIDENT TO HAPPEN OR TILL SOMEONE GETS HURT. *TR

Mileage: 240,000

TODAY WHILE CLEANING THE VAN, I NOTICED THE LEVER AND/OR LATCH THAT HOLDS THE BACK SLIDING DOORS AND MOVES THEM OPEN AND SHUT, KEEPS THE BACK SLIDING DOORS ON, IS STARTING TO RUST WHERE THE DOOR IS CONNECTED NEAR THE CABLES THAT OPEN AND SHUT THE DOOR. *TR

Mileage: 25,000

THE PERSON SIT BEHIND THE DRIVER, PUSH THE AUTOMATIC VAN DOOR CLOSE BUTTON TO CLOSE THE DOOR THEN REACHED OVER FOR THE SEAT BELT. THE PERSON ACCIDENTALLY REACH THE HAND BETWEEN THE SLIDING DOOR AND DOOR FRAME RIGHT NEXT TO THE SEAT BELT ANCHOR CLOSE TO THE DOOR. THE DOOR CLOSED ON THE OPEN FINGER AND TRIED TO CLOSE EVEN TIGHTER. THE DOOR MECHANISM DID NOT REVERSE AND OPEN THE DOOR BACK UP, BUT CONTINUES TO TRY TO CLOSE THE DOOR COMPLETELY. AFTER SOME HARD PULL ON THE DOOR HANDLE, THE DOOR FINALLY REOPENED. THE PERSON FINGER WAS BRUISED AND THE WEDDING RINGS SHAPE HAS BEEN DAMAGED. THE RING IS NO LONGER ROUND NOR STRAIGHT, IT HAS BEEN TORQUED BY THE FORCE OF THE DOOR MECHANISM. *TR

Mileage: 75,000

(REAR POWER SLIDING DOORS: NO SAFETY SENSORS TO STOP THE DOOR ) I PULLED THE HANDLE OF THE REAR POWER SLIDING DOOR TO OPEN TO LET MY DOG OUT. SHE PUT HER HEAD INTO THE OPENING BETWEEN THE TRACTOR CABLE THAT GLIDES THE DOOR BACK AND THE REAR PORTION OF THE DOOR. THE POWER DOOR CONTINUED TO SLIDE BACK AND INWARD. MY REPEATED ATTEMPTS TO STOP THE DOOR INCLUDED ME PULLING AGAINST IT WITH ALL MY STRENGTH THE DOOR JUST KEPT SLIDING EITHER BACK OR FORWARD. MY DOG TRIED TO SQUEEZE HERSELF OUT AND ONLY MANAGED TO GET HALF HER BODY OUT. SHE LOOKED LIKE SHE WAS CUT IN HALF. MY NEIGHBORS CAME OVER AND HELD THE DOOR TO STOP IT FROM MOVING. THE SPACE BETWEEN THE BODY OF THE VAN AND THE SLIDING DOOR WAS SO TIGHT (3 TO 4 INCHES), I COULD NOT PUSH OR PULL MY DOG OUT. I THOUGHT SHE WAS BEING CRUSHED TO DEATH. I WENT TO DISENGAGE THE BATTERY TO MAKE SURE THE DOOR WOULD NOT MOVE AND MY DOG WAS ABLE TO WRIGGLE HER ENTIRE BODY OUT OF THAT TINY OPENING. THIS LASTED FOR ABOUT 10 MINUTES AND WAS TERRIFYING. MY DOG SUFFERED ONLY BRUISED RIBS. I HAD A CHRYSLER TOWN AND COUNTRY BEFORE THIS AND THE DOOR SENSORS STOPPED AT THE SLIGHTEST INTERFERENCE. THIS IS AN INCREDIBLE SAFETY HAZARD. *TR

Mileage: 30,000

DRIVER'S SIDE REAR SLIDING DOOR WILL NOT LATCH SHUT WHEN CLOSING DOOR EITHER MANUALLY OF ELECTRICALLY. WHEN CLOSING FRONT LATCHES ENGAGE OF SLIDING DOOR BUT SUBSEQUENT REAR LATCHING DOES NOT ENGAGE UPON END OF CLOSING CYCLE. ONE CAN HEAR REAR OF SLIDING DOOR LOCKING MECHANISM ACTUATOR WHINE WHEN ATTEMPTING FINAL CLOSE CYCLE. AFTER THE VAN'S FAILURE TO CYCLE THE DOOR SHUT AT REAR, THEN ALSO AT REAR A DIAGNOSTIC SOUNDS A LONG BEEP WARNING SOUND AFTERWARDS. REMOVING NEGATIVE TO SEE IF THIS WOULD RESET THE DOOR IN SOME WAY ONLY SERVED TO CANCEL ALL ELECTRONIC COMMANDS TO THE DOOR TO OPEN OR CLOSE USELESS FROM ANY BUTTON (FOB, OVERHEAD CONTROL CONSOLE BUTTON, MANUAL DOOR HANDLE OPENING OR OPEN/CLOSE BUTTONS). PASSENGER (RIGHT) SLIDING DOOR UNAFFECTED. *TR

Mileage: 46,250

BRAND NEW TOYOTA SIENNA. THE MOONROOF/SUNROOF KEEPS LEAKING. BEEN TO THE DEALER MULTIPLE TIMES AND WHEN WE COME BACK THE ADVISER ALWAYS TELLS US THE VAN WON'T LEAK ANYMORE ONLY TO FIND OUT THE NEXT TIME IT RAINS, THE CAR LEAKS AGAIN. WE DON'T KNOW EXACTLY WHEN THIS STARTED HAPPENING( WE GUESSED IT LEAKED A LONG TIME AGO DUE TO THE RUSTED PARTS AROUND THE GLASS) SINCE NO ONE REALLY SITS IN THE BACK. THE DEALER ALREADY REPLACED THE GLASS AND THE RUBBER SEALS AROUND IT. *TR

Mileage: 500

WE FIRST ENCOUNTERED A PROBLEM IN WHICH THE AUTOMATIC SLIDING DOOR WOULD NOT FUNCTION TO OPEN OR CLOSE AUTOMATICALLY BUT IT STILL WORKED MANUALLY. ABOUT A WEEK LATER THE REAR LATCH OF THE PASSENGER SLIDING DOOR BECAME STUCK IN THE LOCK POSITION THUS NOT ALLOWING THE DOOR TO FULLY CLOSE. I TOOK THE VEHICLE TO MY MECHANIC WHO GREASED THE LATCH AND ALLOWED IT TO FUNCTION PROPERLY HOWEVER THE DOOR WOULD STILL ONLY OPEN AUTOMATICALLY BUT WOULD OPEN OR CLOSE MANUALLY JUST FINE. DURING THIS TIME THERE WERE 3 INSTANCES WHEN THE DOOR WOULD AUTOMATICALLY OPEN WITHOUT HUMAN INTERVENTION BUT WHILE WE WERE DRIVING DOWN THE HIGHWAY WITH CHILDREN IN THE REAR SEATS. TOYOTA AGREES THIS IS A MAJOR SAFETY ISSUE BUT WILL ONLY SPLIT THE $1,200 BILL WITH US. BASED ON THE FACT THEY ARE WILLING TO HELP PAY FOR THE REPAIR OUT OF WARRANTY PROVES THEY ARE AWARE OF THE ISSUE YET FAIL TO ISSUE A RECALL AND PUT ARE WILLING TO RISK LIVES ESPECIALLY CHILDREN'S LIVES TO SAVE FACE. *JS

Mileage: 70,000

THE ENGINE WAS OFF. I OPENED THE REAR HATCH, WHILE I WAS UNDER THE HATCH PLACING ITEMS IN THE BACK OF THE CAR MY HUSBAND NOT REALIZING I HAD ALREADY OPENED IT AND WAS UNDER IT PUSHED THE BUTTON TO OPEN THE HATCH BUT SINCE IT WAS ALREADY OPEN IT STARTED TO CLOSE ON ME. UPON MEETING RESISTANCE FROM ME (SUBSTANTIAL I MIGHT ADD) IT DID NOT STOP CLOSING AND I HAD TO JUMP INTO THE REAR OF THE VEHICLE TO PREVENT BEING SERIOUSLY INJURED. EITHER THERE IS NO SENSOR TO SENSE AN OBSTRUCTION IN THE DOOR OR THE SENSOR IS FAULTY. WE WILL NOTIFY THE DEALER OF THIS BUT THIS IS A SENSOR THAT SHOULD NOT FAIL, THIS DOOR IS BIG ENOUGH TO SERIOUSLY INJURE SOMEONE OR KILL A CHILD. I WAS NOT INJURED SERIOUSLY BUT MY NECK AND SHOULDER ARE SORE AT THIS POINT FROM PUSHING BACK ON THE DOOR AND TIME WILL TELL IF IT IS MORE THAN A MINOR STRAIN. *TR

Mileage: 27,282

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT A CHILD PASSENGER WAS INJURED FROM THE AUTOMATIC REAR SLIDING DOOR. THE SLIDING DOOR INDEPENDENTLY CLOSED ON THE CHILD'S ARM.. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS HOWEVER, BECAUSE AN INJURY OCCURRED THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD CONTACT HER ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,535.

Mileage: 23,535

DRIVER AND PASSENGER SIDE POWER SLIDING DOOR OCCASIONALLY (I.E. NOT ALL THE TIME) MAKES AN ABNORMAL POP NOISE WHEN INITIALLY OPENING WITH THE OUTSIDE HANDLE OR WITH THE INSIDE HANDLE ON THE SLIDING DOOR. THIS DOES NOT HAPPEN THE DOOR IS OPENED WITH OTHER METHOD (E.G. REMOTE, OVER-HEAD MOUNT CONTROL, BUTTON ON B-PILLAR). IT SEEMS AS IF THE DOOR DOESN'T UNLATCH BEFORE THE MOTOR START PULLING THE DOOR. THE SYMPTOM IS VERY SIMILAR TO THIS TSB FOR CERTAIN 2011 SIENNA: T-SB-0044-11. *TR

Mileage: 2,000