This Problem Across All Years
The passenger-side power sliding door system failed to stop or reverse when it encountered physical interference with the vehicle’s open fuel door. The door continued opening under power despite clear obstruction by a fixed exterior body component. The affected components, including the sliding door mechanism and damaged fuel door latch, remain available for inspection upon request. A powered sliding door continuing to operate against an obstruction creates a foreseeable risk of injury to occupants or bystanders, as well as vehicle damage. If a person’s hand, arm, or clothing had been in the same position as the fuel door, injury could have occurred. The incident occurred during normal vehicle use and demonstrates inadequate safeguards against obstruction. The issue has been formally reproduced or confirmed by an independent service center which noted that the incident occurred as described during normal operation of the power sliding door, and no abnormal conditions were present at the time. No warning lamps, messages, or other symptoms appeared prior to the incident. The power sliding door operated normally and without indication of malfunction until it failed to stop when encountering the open fuel door. Fueling the vehicle with the fuel door open is routine and expected vehicle use. The absence of any interlock, sensor logic, or safeguard preventing a powered sliding door from operating against an open body panel represents a design deficiency rather than a maintenance or wear issue. This condition may affect other vehicles equipped with similar power sliding door systems and warrants evaluation.
The passenger-side power sliding door system failed to stop or reverse when it encountered physical interference with the vehicle’s open fuel door. The door continued opening under power despite clear obstruction by a fixed exterior body component. The affected components, including the sliding door mechanism and damaged fuel door latch, remain available for inspection upon request. A powered sliding door continuing to operate against an obstruction creates a foreseeable risk of injury to occupants or bystanders, as well as vehicle damage. If a person’s hand, arm, or clothing had been in the same position as the fuel door, injury could have occurred. The incident occurred during normal vehicle use and demonstrates inadequate safeguards against obstruction. The issue has been formally reproduced or confirmed by an independent service center which noted that the incident occurred as described during normal operation of the power sliding door, and no abnormal conditions were present at the time. No warning lamps, messages, or other symptoms appeared prior to the incident. The power sliding door operated normally and without indication of malfunction until it failed to stop when encountering the open fuel door. Fueling the vehicle with the fuel door open is routine and expected vehicle use. The absence of any interlock, sensor logic, or safeguard preventing a powered sliding door from operating against an open body panel represents a design deficiency rather than a maintenance or wear issue. This condition may affect other vehicles equipped with similar power sliding door systems and warrants evaluation.
The contact owns a 2014 Toyota Sienna. The contact stated that while driving 70 MPH, there was an audible alarm coming from the vehicle, alerting the contact that the door was ajar. The passenger’s side slide door opened independently while the vehicle was in motion. The vehicle was modified to accommodate a ramp for the contact's two wheel-bound children. The contact pulled over to the side of the road and closed the sliding door. The contact's husband tied the door to prevent it from opening independently again. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was inspected. The contact was informed that two latches had corroded and needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V858000 (STRUCTURE). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,500.
The contact owns a 2014 Toyota Sienna. The contact stated that while driving 70 MPH, there was an audible alarm coming from the vehicle, alerting the contact that the door was ajar. The passenger’s side slide door opened independently while the vehicle was in motion. The vehicle was modified to accommodate a ramp for the contact's two wheel-bound children. The contact pulled over to the side of the road and closed the sliding door. The contact's husband tied the door to prevent it from opening independently again. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was inspected. The contact was informed that two latches had corroded and needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V858000 (STRUCTURE). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,500.
The contact owns a 2014 Toyota Sienna. The contact stated while driving at various speeds, the contact heard abnormal sounds coming from the vehicle. The passenger’s side slide door became inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.
The contact owns a 2014 Toyota Sienna. The contact stated while driving at various speeds, the contact heard abnormal sounds coming from the vehicle. The passenger’s side slide door became inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.
Good question
Great coaching
Good question
Great coaching
THE DRIVERS SIDE REAR DOOR DOES NOT OPEN PROPERLY ALL THE TIME, IT JAMS PARTIALLY OPEN. THE CAR IS STATIONARY AND NOT MOVING.
THE DRIVERS SIDE REAR DOOR DOES NOT OPEN PROPERLY ALL THE TIME, IT JAMS PARTIALLY OPEN. THE CAR IS STATIONARY AND NOT MOVING.
MY SON WAS GETTING INTO THE VAN VIA THE DRIVER SIDE SLIDING DOOR. HIS BACKPACK BUMPED THE SENSOR, AND THE DOOR OPENED AND FROZE HALFWAY OPEN. I DISENGAGED THE AUTOMATIC OPENING, BUT THE DOOR HAD DIFFICULTY CLOSING. I NOTICED THAT THE CABLE TO THE SLIDING DOOR HAD SNAPPED. I WAS EVENTUALLY ABLE TO CLOSE THE DOOR, BUT NOW THE DOOR WILL NOT OPEN AT ALL.
MY SON WAS GETTING INTO THE VAN VIA THE DRIVER SIDE SLIDING DOOR. HIS BACKPACK BUMPED THE SENSOR, AND THE DOOR OPENED AND FROZE HALFWAY OPEN. I DISENGAGED THE AUTOMATIC OPENING, BUT THE DOOR HAD DIFFICULTY CLOSING. I NOTICED THAT THE CABLE TO THE SLIDING DOOR HAD SNAPPED. I WAS EVENTUALLY ABLE TO CLOSE THE DOOR, BUT NOW THE DOOR WILL NOT OPEN AT ALL.
ON 12/20/19 IN MY 2014 TOYOTA SIENNA THE SLIDING DOOR NEXT TO MY 3 YEAR OLD OPENED WHILE I WAS DRIVING. I WAS IN THE MIDST OF ACCELERATING AFTER A LIGHT TURNED GREEN WHEN THE CAR STARTED NOTIFYING ME THAT A DOOR WAS AJAR AND THE PASSENGER-SIDE SLIDING DOOR STARTED OPENING. THE DOOR OPENED FULLY AND REMAINED OPEN AS I WAS AT SPEED IN THE MIDDLE OF AN INTERSECTION. NOTE THAT ALL DOORS WERE CLOSED AND LATCHED BEFORE I PUT THE VEHICLE IN DRIVE, AND THIS ONLY OCCURRED AFTER A FEW MILES OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE LATCH ASSEMBLY IN BOTH SLIDING DOORS. THE DEALERSHIP COULDN'T TELL ME WHAT FAILED OR IF THE REPLACED LATCHES WOULD SOLVE THE PROBLEM, SO I CALLED TOYOTA CORP. I LEARNED THAT TOYOTA ALREADY KNEW ABOUT THIS ISSUE. WHEN I ASKED IF THEY COULD ASSURE ME THAT THE SLIDING DOORS WOULDN'T OPEN WHILE DRIVING AGAIN, THEY COULDN'T. THEY TOLD ME THAT THEY COULDN'T CONFIRM THAT THE LATCHES WERE THE PROBLEM, AND WHILE THE REPLACEMENT LATCH HAS A DIFFERENT MODEL NUMBER THAN THE ORIGINAL, THEY DON'T KNOW IF IT IS IN FACT A DIFFERENT PART AND IF SO, HOW. THE ONLY ASSURANCE THAT TOYOTA COULD GIVE ME IS THAT 'OF THE PEOPLE IN YOUR REGION THAT THIS HAS HAPPENED TO, IT HASN'T HAPPENED A SECOND TIME THAT WE KNOW OF'. THE MORE QUESTIONS I ASKED, THE CLEARER IT BECAME THAT THIS COULD HAPPEN AGAIN. PLEASE NOTE THAT THIS ISSUE IS ENTIRELY DIFFERENT FROM THE '16 RECALL THAT INVOLVED SLIDING DOORS OPENING WHILE DRIVING (ALL ASSOCIATED RECALLS HAD BEEN PERFORMED BY TOYOTA DEALERSHIPS PRIOR TO THIS INCIDENT). WE HAD NOT PREVIOUSLY REPORTED THIS TO NHSA AS WE HAD ASSUMED THAT TOYOTA REPORTED THIS INCIDENT AS PART OF OUR CASE WITH THEM.
ON 12/20/19 IN MY 2014 TOYOTA SIENNA THE SLIDING DOOR NEXT TO MY 3 YEAR OLD OPENED WHILE I WAS DRIVING. I WAS IN THE MIDST OF ACCELERATING AFTER A LIGHT TURNED GREEN WHEN THE CAR STARTED NOTIFYING ME THAT A DOOR WAS AJAR AND THE PASSENGER-SIDE SLIDING DOOR STARTED OPENING. THE DOOR OPENED FULLY AND REMAINED OPEN AS I WAS AT SPEED IN THE MIDDLE OF AN INTERSECTION. NOTE THAT ALL DOORS WERE CLOSED AND LATCHED BEFORE I PUT THE VEHICLE IN DRIVE, AND THIS ONLY OCCURRED AFTER A FEW MILES OF DRIVING. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE LATCH ASSEMBLY IN BOTH SLIDING DOORS. THE DEALERSHIP COULDN'T TELL ME WHAT FAILED OR IF THE REPLACED LATCHES WOULD SOLVE THE PROBLEM, SO I CALLED TOYOTA CORP. I LEARNED THAT TOYOTA ALREADY KNEW ABOUT THIS ISSUE. WHEN I ASKED IF THEY COULD ASSURE ME THAT THE SLIDING DOORS WOULDN'T OPEN WHILE DRIVING AGAIN, THEY COULDN'T. THEY TOLD ME THAT THEY COULDN'T CONFIRM THAT THE LATCHES WERE THE PROBLEM, AND WHILE THE REPLACEMENT LATCH HAS A DIFFERENT MODEL NUMBER THAN THE ORIGINAL, THEY DON'T KNOW IF IT IS IN FACT A DIFFERENT PART AND IF SO, HOW. THE ONLY ASSURANCE THAT TOYOTA COULD GIVE ME IS THAT 'OF THE PEOPLE IN YOUR REGION THAT THIS HAS HAPPENED TO, IT HASN'T HAPPENED A SECOND TIME THAT WE KNOW OF'. THE MORE QUESTIONS I ASKED, THE CLEARER IT BECAME THAT THIS COULD HAPPEN AGAIN. PLEASE NOTE THAT THIS ISSUE IS ENTIRELY DIFFERENT FROM THE '16 RECALL THAT INVOLVED SLIDING DOORS OPENING WHILE DRIVING (ALL ASSOCIATED RECALLS HAD BEEN PERFORMED BY TOYOTA DEALERSHIPS PRIOR TO THIS INCIDENT). WE HAD NOT PREVIOUSLY REPORTED THIS TO NHSA AS WE HAD ASSUMED THAT TOYOTA REPORTED THIS INCIDENT AS PART OF OUR CASE WITH THEM.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S SLIDING DOOR FAILED TO FUNCTION WHEN USING THE POWER BUTTON. THE CONTACT HAD TO MANUALLY OPEN AND CLOSE THE SLIDING DOOR FROM THE EXTERIOR HANDLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S SLIDING DOOR FAILED TO FUNCTION WHEN USING THE POWER BUTTON. THE CONTACT HAD TO MANUALLY OPEN AND CLOSE THE SLIDING DOOR FROM THE EXTERIOR HANDLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
MY CAR HAS BOTH SIDES POWER SLINGING DOOR IS UNABLE TO BE OPENED AND CLOSED WHEN COMMANDED.
MY CAR HAS BOTH SIDES POWER SLINGING DOOR IS UNABLE TO BE OPENED AND CLOSED WHEN COMMANDED.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE POWER SLIDING DOOR MALFUNCTIONED DUE TO A FRACTURED CABLE. THE CONTACT INDICATED THAT THE DOOR WAS EXTREMELY HEAVY AND COULD ONLY BE OPENED AND CLOSED MANUALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (NORTH HILLS TOYOTA, 711 BROWNS LN, PITTSBURGH, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE POWER SLIDING DOOR MALFUNCTIONED DUE TO A FRACTURED CABLE. THE CONTACT INDICATED THAT THE DOOR WAS EXTREMELY HEAVY AND COULD ONLY BE OPENED AND CLOSED MANUALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (NORTH HILLS TOYOTA, 711 BROWNS LN, PITTSBURGH, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.
THE FUEL DOOR HINGE HAS BROKEN LOOSE DUE TO THE SLIDING DOOR SAFETY BUTTON (MECHANISM) THAT IS EXERTING TO MUCH PRESSURE ON THE INSIDE OF THE FUEL DOOR. THE UPPER LEFT PORTION OF THE FUEL DOOR. THIS PLUNGER EXERTS SO MUCH PRESSURE ON THE FUEL DOOR THAT IT WARPS/FLEXES THE GAS DOOR AWAY FROM THE BODY. IT TAKES AN EXTREME AMOUNT OF FORCE TO PUSH THIS SAFETY BUTTON (PLUNGER) IN. THIS PLUNGER CLEARLY WAS NOT DESIGNED PROPERLY. NOW, THE DRIVER SIDE SLIDER DOOR WILL NOT OPERATE DUE TO THE PLUNGER/MECHANISM NOT BEING FULLY DEPRESSED IN. THIS IS A SAFETY CONCERN IF SOMEONE NEEDED TO EXIT THE VEHICLE IN AN EMERGENCY.
THE FUEL DOOR HINGE HAS BROKEN LOOSE DUE TO THE SLIDING DOOR SAFETY BUTTON (MECHANISM) THAT IS EXERTING TO MUCH PRESSURE ON THE INSIDE OF THE FUEL DOOR. THE UPPER LEFT PORTION OF THE FUEL DOOR. THIS PLUNGER EXERTS SO MUCH PRESSURE ON THE FUEL DOOR THAT IT WARPS/FLEXES THE GAS DOOR AWAY FROM THE BODY. IT TAKES AN EXTREME AMOUNT OF FORCE TO PUSH THIS SAFETY BUTTON (PLUNGER) IN. THIS PLUNGER CLEARLY WAS NOT DESIGNED PROPERLY. NOW, THE DRIVER SIDE SLIDER DOOR WILL NOT OPERATE DUE TO THE PLUNGER/MECHANISM NOT BEING FULLY DEPRESSED IN. THIS IS A SAFETY CONCERN IF SOMEONE NEEDED TO EXIT THE VEHICLE IN AN EMERGENCY.
FOR ABOUT 3 WEEKS MY SPOUSE NOTICED A MUSTY SMELL INSIDE THE VAN AND THEN NOTICED THAT THE ENTIRE CABIN CARPET WAS SOAKING WET. ON 09/14/18, I TOOK THE VAN TO TEAM TOYOTA IN GLEN MILLS, PA AND HAD THE AC LINES DRAINED. THE CARPET WAS STILL GETTING WET AFTER HAVING THIS SERVICE DONE. ON 10/09/18, I TOOK OUR VAN BACK TO TEAM TOYOTA TO HAVE A COMPANY CALLED THE "WATER DOCTOR" TO DIAGNOSE THE WATER LEAK PROBLEM. TEAM TOYOTA ADVISED THAT THE "WATER DOCTOR" DISCOVERED THE LEAK WAS COMING FROM BELOW THE FRONT WINDSHIELD COWL. THE "WATER DOCTOR" APPLIED A SEALANT TO THE EFFECTED AREA. TEAM TOYOTA REPLACED THE PADDING AND DEODORIZED THE CABIN AREA. MY BILL TO HAVE THIS REPAIRED WAS $551.20.
FOR ABOUT 3 WEEKS MY SPOUSE NOTICED A MUSTY SMELL INSIDE THE VAN AND THEN NOTICED THAT THE ENTIRE CABIN CARPET WAS SOAKING WET. ON 09/14/18, I TOOK THE VAN TO TEAM TOYOTA IN GLEN MILLS, PA AND HAD THE AC LINES DRAINED. THE CARPET WAS STILL GETTING WET AFTER HAVING THIS SERVICE DONE. ON 10/09/18, I TOOK OUR VAN BACK TO TEAM TOYOTA TO HAVE A COMPANY CALLED THE "WATER DOCTOR" TO DIAGNOSE THE WATER LEAK PROBLEM. TEAM TOYOTA ADVISED THAT THE "WATER DOCTOR" DISCOVERED THE LEAK WAS COMING FROM BELOW THE FRONT WINDSHIELD COWL. THE "WATER DOCTOR" APPLIED A SEALANT TO THE EFFECTED AREA. TEAM TOYOTA REPLACED THE PADDING AND DEODORIZED THE CABIN AREA. MY BILL TO HAVE THIS REPAIRED WAS $551.20.
MY CAR HAS (BOTH SIDES) POWER SLIDING DOOR IS UNABLE TO BE OPENED AND CLOSE WHEN COMMANDED.
MY CAR HAS (BOTH SIDES) POWER SLIDING DOOR IS UNABLE TO BE OPENED AND CLOSE WHEN COMMANDED.
THE TAIL GATE DOOR FUNCTION FAILED IN A SERIES OF PROBLEMS OVER ABOUT ONE WEEK'S TIME. FIRST, IT SUDDENLY STARTED CRASHING DOWN UNEXPECTEDLY WHILE LOADING. THE VEHICLE WAS STATIONARY. THEN IT WILL NOT OPEN/CLOSE WITH THE REMOTE WITHOUT A LOT OF CRASHING NOISE AND SHAKING/VIBRATING THE WHOLE VAN. THEN IT WILL NOT STAY OPEN AT ALL, EVEN FOR A MOMENT. THE ONLY WAY TO DEAL WITH THE TAIL GATE DOOR NOW IS TO MANUALLY OPEN, MANUALLY LIFT, AND MANUALLY HOLD IT UP AT ALL TIMES. IT IS DANGEROUS TO OPERATE AT THIS POINT.
THE TAIL GATE DOOR FUNCTION FAILED IN A SERIES OF PROBLEMS OVER ABOUT ONE WEEK'S TIME. FIRST, IT SUDDENLY STARTED CRASHING DOWN UNEXPECTEDLY WHILE LOADING. THE VEHICLE WAS STATIONARY. THEN IT WILL NOT OPEN/CLOSE WITH THE REMOTE WITHOUT A LOT OF CRASHING NOISE AND SHAKING/VIBRATING THE WHOLE VAN. THEN IT WILL NOT STAY OPEN AT ALL, EVEN FOR A MOMENT. THE ONLY WAY TO DEAL WITH THE TAIL GATE DOOR NOW IS TO MANUALLY OPEN, MANUALLY LIFT, AND MANUALLY HOLD IT UP AT ALL TIMES. IT IS DANGEROUS TO OPERATE AT THIS POINT.
BOTH SLIDING DOORS DO NOT CLOSE. HAVE TO PUSH HARD ON THE DOORS TO CLOSE. PROBLEM STARTED WITH BOTH DOORS AT THE SAME TIME, AND AFTER THE FACTORY RECALL WORK WAS COMPLETED SIX MONTHS AGO. DEALER WANTS TO CHARGE $862 TO FIX BOTH DOORS. TAIL GATE DOOR COMES CRASHING DOWN. SERIOUS INJURY HAZARD WHEN CHILDREN ARE CLOSE TO THE DOOR. DEALER WANTS TO CHARGE $490 TO FIX TAIL GATE DOOR. PROBLEM WITH TAIL DOOR STARTED THREE WEEKS AFTER SLIDING DOOR PROBLEM STARTED. FIELD COMPLAINT WITH TOYOTA. DOOR OPERATION IS A SIGNIFICANT SAFETY PROBLEM THAT TOYOTA SHOULD ADDRESS IMMEDIATELY. OPENING AND CLOSING DOORS ARE WITH THE VEHICLE STATIONARY.
BOTH SLIDING DOORS DO NOT CLOSE. HAVE TO PUSH HARD ON THE DOORS TO CLOSE. PROBLEM STARTED WITH BOTH DOORS AT THE SAME TIME, AND AFTER THE FACTORY RECALL WORK WAS COMPLETED SIX MONTHS AGO. DEALER WANTS TO CHARGE $862 TO FIX BOTH DOORS. TAIL GATE DOOR COMES CRASHING DOWN. SERIOUS INJURY HAZARD WHEN CHILDREN ARE CLOSE TO THE DOOR. DEALER WANTS TO CHARGE $490 TO FIX TAIL GATE DOOR. PROBLEM WITH TAIL DOOR STARTED THREE WEEKS AFTER SLIDING DOOR PROBLEM STARTED. FIELD COMPLAINT WITH TOYOTA. DOOR OPERATION IS A SIGNIFICANT SAFETY PROBLEM THAT TOYOTA SHOULD ADDRESS IMMEDIATELY. OPENING AND CLOSING DOORS ARE WITH THE VEHICLE STATIONARY.
RECENTLY, AT APPROXIMATELY 80,000 MILES, THE UPPER HINGE OF THE FUEL FILLER DOOR (THE DOOR COVERING THE GAS TANK ACCESS) FAILED. THIS APPEARS TO HAVE BEEN CAUSED BY PRESSURE EXERTED ON THE DOOR BY THE SAFETY SWITCH GOVERNING THE DRIVER SIDE SLIDING PASSENGER DOOR. THIS IS A KNOWN ISSUE, DOCUMENTED HERE: HTTP://WWW.SIENNACHAT.COM/FORUM/67-PROBLEMS-MAINTENANCE-REPAIR-GEN-3/19274-FUEL-FILLER-DOOR-HINGE-BROKE-ANYONE-ELSE-HAVE-HAPPEN.HTML#. I BROUGHT MY VAN TO MY LOCAL DEALER REPAIR FACILITY, NOVATO TOYOTA, AT APPROXIMATELY 81,000 MILES AND WAS TOLD THAT THE COST TO REPAIR WOULD BE AROUND $380. I WAS TOLD THAT NEITHER TOYOTA NOR THE COMPANY PROVIDING MY EXTENDED WARRANTY WOULD COVER IT. IN ADDITION TO BEING CAUSED BY A MECHANICAL DESIGN DEFECT THAT COULD NOT HAVE BEEN FORESEEN, IT CAUSES A SAFETY ISSUE, AS IT WILL PREVENT OPENING OF THE REAR PASSENGER DOOR WHEN THE SWITCH IS ACTIVATED. PHOTO ATTACHED IS NOT MY VEHICLE, BUT A PHOTO FOUND ONLINE OF THE SAME ISSUE.
RECENTLY, AT APPROXIMATELY 80,000 MILES, THE UPPER HINGE OF THE FUEL FILLER DOOR (THE DOOR COVERING THE GAS TANK ACCESS) FAILED. THIS APPEARS TO HAVE BEEN CAUSED BY PRESSURE EXERTED ON THE DOOR BY THE SAFETY SWITCH GOVERNING THE DRIVER SIDE SLIDING PASSENGER DOOR. THIS IS A KNOWN ISSUE, DOCUMENTED HERE: HTTP://WWW.SIENNACHAT.COM/FORUM/67-PROBLEMS-MAINTENANCE-REPAIR-GEN-3/19274-FUEL-FILLER-DOOR-HINGE-BROKE-ANYONE-ELSE-HAVE-HAPPEN.HTML#. I BROUGHT MY VAN TO MY LOCAL DEALER REPAIR FACILITY, NOVATO TOYOTA, AT APPROXIMATELY 81,000 MILES AND WAS TOLD THAT THE COST TO REPAIR WOULD BE AROUND $380. I WAS TOLD THAT NEITHER TOYOTA NOR THE COMPANY PROVIDING MY EXTENDED WARRANTY WOULD COVER IT. IN ADDITION TO BEING CAUSED BY A MECHANICAL DESIGN DEFECT THAT COULD NOT HAVE BEEN FORESEEN, IT CAUSES A SAFETY ISSUE, AS IT WILL PREVENT OPENING OF THE REAR PASSENGER DOOR WHEN THE SWITCH IS ACTIVATED. PHOTO ATTACHED IS NOT MY VEHICLE, BUT A PHOTO FOUND ONLINE OF THE SAME ISSUE.
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR OPENING ON ITS OWN WHILE VEHICLE WAS IN MOTION. *LD *TR
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOOR OPENING ON ITS OWN WHILE VEHICLE WAS IN MOTION. *LD *TR
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE ATTEMPTING TO MANUALLY OPEN THE DRIVER'S SIDE SLIDING DOOR, THE DOOR WOULD SOMETIMES REMAIN CLOSED OR BECOME VERY DIFFICULT TO OPEN. THE FAILURE WAS INTERMITTENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE ATTEMPTING TO MANUALLY OPEN THE DRIVER'S SIDE SLIDING DOOR, THE DOOR WOULD SOMETIMES REMAIN CLOSED OR BECOME VERY DIFFICULT TO OPEN. THE FAILURE WAS INTERMITTENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE ATTEMPTING TO MANUALLY OPEN THE DRIVER'S SIDE SLIDING DOOR, THE DOOR WOULD SOMETIMES REMAIN CLOSED OR BECOME VERY DIFFICULT TO OPEN. THE FAILURE WAS INTERMITTENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE ATTEMPTING TO MANUALLY OPEN THE DRIVER'S SIDE SLIDING DOOR, THE DOOR WOULD SOMETIMES REMAIN CLOSED OR BECOME VERY DIFFICULT TO OPEN. THE FAILURE WAS INTERMITTENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
SIDE SLIDING DOOR ASSEMBLY RUSTED. BOUGHT VAN IN NOV 2013 AND BY JULY 5, 2015, ABOUT 18 MONTHS, SLIDING DOOR ASSEMBLY IS RUSTED (SEE PICTURES 1-3) - REPORTED THIS TO TOYOTA DEALER WHEN REPORTING SLIDING DOOR CLOSURE ISSUES DURING SUMMER \ FALL 2015. VAN IS PARKED IN GARAGE WHEN NOT AT WORK SO IT DOES NOT SIT OUT IN THE ELEMENTS 24/7, JUST OUTSIDE 8-9 HOURS MONDAY THROUGH FRIDAY. IN 2015, TOYOTA DEALER SAID THEY WOULD NOT DO ANYTHING SO I SPRAYED WD-40 ONTO SURFACE IN ATTEMPT TO KEEP FROM FURTHER RUSTING. ATTACHED IS A PICTURE #4 OF SAME DOOR ASSEMBLY FROM TODAY (OCTOBER 30, 2017). WE HAVE NOT HAD VAN 4 YEARS YET, ABOUT 66,000 MILES, AND THIS COMPONENT CONTINUES TO RUST. IF DOOR ASSEMBLY FAILS, DOOR COULD CLOSE ON PERSON BY ITSELF CAUSING INJURY ESPECIALLY IF VEHICLE IS PARKED ON HILL.
SIDE SLIDING DOOR ASSEMBLY RUSTED. BOUGHT VAN IN NOV 2013 AND BY JULY 5, 2015, ABOUT 18 MONTHS, SLIDING DOOR ASSEMBLY IS RUSTED (SEE PICTURES 1-3) - REPORTED THIS TO TOYOTA DEALER WHEN REPORTING SLIDING DOOR CLOSURE ISSUES DURING SUMMER \ FALL 2015. VAN IS PARKED IN GARAGE WHEN NOT AT WORK SO IT DOES NOT SIT OUT IN THE ELEMENTS 24/7, JUST OUTSIDE 8-9 HOURS MONDAY THROUGH FRIDAY. IN 2015, TOYOTA DEALER SAID THEY WOULD NOT DO ANYTHING SO I SPRAYED WD-40 ONTO SURFACE IN ATTEMPT TO KEEP FROM FURTHER RUSTING. ATTACHED IS A PICTURE #4 OF SAME DOOR ASSEMBLY FROM TODAY (OCTOBER 30, 2017). WE HAVE NOT HAD VAN 4 YEARS YET, ABOUT 66,000 MILES, AND THIS COMPONENT CONTINUES TO RUST. IF DOOR ASSEMBLY FAILS, DOOR COULD CLOSE ON PERSON BY ITSELF CAUSING INJURY ESPECIALLY IF VEHICLE IS PARKED ON HILL.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL PENNEY TOYOTA, 4808 UNIVERSITY DR NW, HUNTSVILLE, AL 35816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL PENNEY TOYOTA, 4808 UNIVERSITY DR NW, HUNTSVILLE, AL 35816) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. CURRENTLY GETTING AN ESTIMATE FROM THE DEALERSHIP. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS.
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. CURRENTLY GETTING AN ESTIMATE FROM THE DEALERSHIP. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS.
TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SLIDING DOOR OPENING OPERATION ISSUES RECALL NOTICE. *LD THE CONSUMER REQUESTED ASSISTANCE HAVING THE RECALL REPAIR COMPLETED. UPDATED 09/12/2017*JS
TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO SLIDING DOOR OPENING OPERATION ISSUES RECALL NOTICE. *LD THE CONSUMER REQUESTED ASSISTANCE HAVING THE RECALL REPAIR COMPLETED. UPDATED 09/12/2017*JS
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARK MILLER TOYOTA LOCATED AT 730 S W TEMPLE, SALT LAKE CITY, UT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARK MILLER TOYOTA LOCATED AT 730 S W TEMPLE, SALT LAKE CITY, UT WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE: BODY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DAYTONA TOYOTA IN DAYTONA BEACH, FLORIDA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 08/22/17 *BF *CN
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE: BODY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DAYTONA TOYOTA IN DAYTONA BEACH, FLORIDA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 08/22/17 *BF *CN
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SUPERIOR TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SUPERIOR TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE TOYOTA MANUFACTURER WAS CONTACTED AT 888-270-9371, WHERE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE TOYOTA MANUFACTURER WAS CONTACTED AT 888-270-9371, WHERE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE AND BECAME DIFFICULT TO CLOSE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE CONTACT DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE AND BECAME DIFFICULT TO CLOSE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WE RECEIVED A LETTER FROM TOYOTA STATING THAT THEY HAVE DETECTED A DEFECT WHERE THERE IS A POSSIBILITY THAT THE SLIDING DOOR OPENING OPERATION IS IMPEDED AND THE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WE RECEIVED THIS LETTER IN AUGUST OF 2016. WE SPOKE WITH OUR LOCAL DEALER AND THEY STATE NO SOLUTION HAS BEEN FOUND YET AND WE CONTINUE TO HAVE AN UNSAFE CAR AND THE AUTOMATIC SLIDING DOORS OFF THAT I AM PAYING EXTRA TO HAVE AUTOMATIC DOORS. I HAVE 2 SMALL CHILDREN AND I STILL WORRY FOR THEIR SAFETY SINCE THEY SIT NEXT TO EACH SLIDING DOOR EVEN THOUGH THE AUTOMATICITY IS OFF BECAUSE WE DON'T KNOW IF IT CAN STILL HAVE A PROBLEM. I NEED THIS SITUATION TO BE FIXED ASAP SINCE I CANNOT CONTINUE TO WORRY ABOUT A DEFECT THEY CREATED. THEY NEED TO TAKE ACCOUNTABILITY AND EITHER FIX THE ISSUE OR CHANGE MY CAR WITH NO COST TO ME.
WE RECEIVED A LETTER FROM TOYOTA STATING THAT THEY HAVE DETECTED A DEFECT WHERE THERE IS A POSSIBILITY THAT THE SLIDING DOOR OPENING OPERATION IS IMPEDED AND THE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WE RECEIVED THIS LETTER IN AUGUST OF 2016. WE SPOKE WITH OUR LOCAL DEALER AND THEY STATE NO SOLUTION HAS BEEN FOUND YET AND WE CONTINUE TO HAVE AN UNSAFE CAR AND THE AUTOMATIC SLIDING DOORS OFF THAT I AM PAYING EXTRA TO HAVE AUTOMATIC DOORS. I HAVE 2 SMALL CHILDREN AND I STILL WORRY FOR THEIR SAFETY SINCE THEY SIT NEXT TO EACH SLIDING DOOR EVEN THOUGH THE AUTOMATICITY IS OFF BECAUSE WE DON'T KNOW IF IT CAN STILL HAVE A PROBLEM. I NEED THIS SITUATION TO BE FIXED ASAP SINCE I CANNOT CONTINUE TO WORRY ABOUT A DEFECT THEY CREATED. THEY NEED TO TAKE ACCOUNTABILITY AND EITHER FIX THE ISSUE OR CHANGE MY CAR WITH NO COST TO ME.
VEHICLE IS A HANDICAP VEHICLE EQUIPPED WITH ELECTRIC RAMP. PROBLEMS WITH SLIDING DOORS UNLOCKING, NOT LOCKING OR DOORS OPENING MAKING IT AN EXTREME SAFETY BASED. INTERIM RECALL RECEIVED RECOMMENDATION RECEIVED IN NOVEMBER TO OPERATE DOORS IN MANUAL MODE IS UNACCEPTABLE WITH RAMP AND HANDICAPPED DRIVERS. CONTACTED TOYOTA CORPORATE AND WOULD NOT PROVIDE ASSISTANCE OR ACCOMMODATION.
VEHICLE IS A HANDICAP VEHICLE EQUIPPED WITH ELECTRIC RAMP. PROBLEMS WITH SLIDING DOORS UNLOCKING, NOT LOCKING OR DOORS OPENING MAKING IT AN EXTREME SAFETY BASED. INTERIM RECALL RECEIVED RECOMMENDATION RECEIVED IN NOVEMBER TO OPERATE DOORS IN MANUAL MODE IS UNACCEPTABLE WITH RAMP AND HANDICAPPED DRIVERS. CONTACTED TOYOTA CORPORATE AND WOULD NOT PROVIDE ASSISTANCE OR ACCOMMODATION.
THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. IF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT.
THERE IS A POSSIBILITY THAT UNDER CERTAIN LIMITED CONDITIONS, IF THE SLIDING DOOR OPENING OPERATION IS IMPEDED, THE SLIDING DOOR MOTOR CIRCUIT COULD BE OVERLOADED, OPENING THE FUSE FOR THE MOTOR. IF THIS OCCURS WHEN THE DOOR LATCH IS IN AN UNLATCHED POSITION, THE DOOR COULD OPEN WHILE DRIVING, INCREASING THE RISK OF INJURY TO A VEHICLE OCCUPANT.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY. ONCE THE BUTTON WAS PRESSED TO CLOSE THE DOOR, THE DOOR ATTEMPTED TO CLOSE, BUT DID NOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS NOTIFIED THAT THE MANUFACTURER CONSIDERED THE FAILURE COLLATERAL DAMAGE AND IT WAS MORE COST EFFECTIVE FOR THE CONTACT TO DRIVE THE VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR OPENED INDEPENDENTLY. ONCE THE BUTTON WAS PRESSED TO CLOSE THE DOOR, THE DOOR ATTEMPTED TO CLOSE, BUT DID NOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS NOTIFIED THAT THE MANUFACTURER CONSIDERED THE FAILURE COLLATERAL DAMAGE AND IT WAS MORE COST EFFECTIVE FOR THE CONTACT TO DRIVE THE VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
AUTOMATIC DOOR STOPPED MOVING AND I COULD SMELL A BURNING ELECTRICAL ODOR. AUTOMATIC DOORS NO LONGER WORK.
AUTOMATIC DOOR STOPPED MOVING AND I COULD SMELL A BURNING ELECTRICAL ODOR. AUTOMATIC DOORS NO LONGER WORK.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOORS MALFUNCTION AND RECALL NOTICE 16V-858 ISSUES. *SMD THE CONSUMER STATED IN THE MIDST OF DRIVING 70 MPH, BOTH OF THE DOORS OPENED. *JB
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE DOORS MALFUNCTION AND RECALL NOTICE 16V-858 ISSUES. *SMD THE CONSUMER STATED IN THE MIDST OF DRIVING 70 MPH, BOTH OF THE DOORS OPENED. *JB
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO OPEN THE VEHICLE'S SLIDING DOORS, BOTH THE DRIVER AND PASSENGER DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,886. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO OPEN THE VEHICLE'S SLIDING DOORS, BOTH THE DRIVER AND PASSENGER DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,886. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR AJAR SENSOR ILLUMINATED. THE SENSOR WAS REPLACED BY THE DEALER, BUT THE FAILURE CONTINUED. THE DEALER AND MANUFACTURER WERE UNABLE TO PROVIDE A REPAIR SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR AJAR SENSOR ILLUMINATED. THE SENSOR WAS REPLACED BY THE DEALER, BUT THE FAILURE CONTINUED. THE DEALER AND MANUFACTURER WERE UNABLE TO PROVIDE A REPAIR SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
CLOSED DRIVER SLIDING DOOR WITH INSIDE BUTTON. WENT INTO GROCERY STORE. CAME BACK OUT AND SLIDING DOOR WAS WIDE OPEN. TRIED TO SHUT DOOR WITH FOB AND IT GETS ABOUT 3/4 CLOSED, STOPS, THEN OPENS AGAIN. HAD TO SHUT MANUALLY. TOOK CAR TO TOYOTA MOTORCARS IN MAYFIELD HEIGHTS, OHIO. WHILE PARKED IN THE SERVICE DEPARTMENT, SERVICE ADVISOR GEORGE MADISON TRIED TO CLOSE IT THREE TIMES WITH SAME RESULT. HE HAD A TECHNICIAN LOOK AT IT. SAYS DOOR WORKS FINE FOR TECHNICIAN SO THERE IS NOTHING HE CAN DO. GEORGE, A TOYOTA SERVICE ADVISOR, WITNESSED THE DOOR FAIL BUT WOULD NOT EVEN TRY TO FIND OUT WHAT IS WRONG. I AM STILL UNDER MANUFACTURER WARRANTY. TOYOTA'S SIENNA SLIDING DOORS ARE WELL-KNOWN TO HAVE PROBLEMS.
CLOSED DRIVER SLIDING DOOR WITH INSIDE BUTTON. WENT INTO GROCERY STORE. CAME BACK OUT AND SLIDING DOOR WAS WIDE OPEN. TRIED TO SHUT DOOR WITH FOB AND IT GETS ABOUT 3/4 CLOSED, STOPS, THEN OPENS AGAIN. HAD TO SHUT MANUALLY. TOOK CAR TO TOYOTA MOTORCARS IN MAYFIELD HEIGHTS, OHIO. WHILE PARKED IN THE SERVICE DEPARTMENT, SERVICE ADVISOR GEORGE MADISON TRIED TO CLOSE IT THREE TIMES WITH SAME RESULT. HE HAD A TECHNICIAN LOOK AT IT. SAYS DOOR WORKS FINE FOR TECHNICIAN SO THERE IS NOTHING HE CAN DO. GEORGE, A TOYOTA SERVICE ADVISOR, WITNESSED THE DOOR FAIL BUT WOULD NOT EVEN TRY TO FIND OUT WHAT IS WRONG. I AM STILL UNDER MANUFACTURER WARRANTY. TOYOTA'S SIENNA SLIDING DOORS ARE WELL-KNOWN TO HAVE PROBLEMS.
THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR
THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR
THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR
THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR