2021 TOYOTA SIENNA Air Bags Problems

The contact owns a 2021 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). However, the part to do the recall repair was not yet available. The contact stated that the air bag sensor turned off and failed to function as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The manufacturer advised the contact to stop driving the vehicle. The failure mileage was approximately 30,000.

Mileage: 30,000

It has been 22 months since the recall (NHTSA Number 23V865) and over a year since the expected remedy date. What is the status update? What is causing the delay?

I purchased a 2021 Toyota Sienna (VIN: [XXX] ) from an authorized Toyota dealer in June 2024. At the time of sale, I was assured that the open safety recall (23TA15) would be repaired soon. More than a year later, no remedy has been offered, leaving me and my family driving an unsafe vehicle. Toyota’s own phase schedule indicates repairs should already be available in Washington State, yet I have been repeatedly told no repair exists. This has caused serious safety concerns, financial hardship, and loss of trust. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

It has been almost 2 years and a remedy is not yet available?? I don’t feel safe in this car without this being fixed!

Toyota has been aware of an occupant classification sensor defect since at least December 2023. Their automated systems state the remedy should be available by 2024 Q3. And yet we were in Feb 2025 and no remedy is available. I don’t think they intend to fix this at all, leaving me with a car that is not safe to use the passenger seat.

Recall 23TB15 was issued on Dec. 20, 2023. The remedy was supposed to be out by the 3Q24. I just called dealer service, and there is still not a remedy out. I am driving a car without knowing if the front passenger seat airbag would deploy in an accident. This is unacceptable to go this long with no corrective action plan yet issued. Can you take any action to get the manufacturer to correct this defect?

Our SRS airbag warning notification went on suddenly for no reason we could ascertain, and we're having to get it repaired outside warranty. The van has around 80,000 miles on it, but is only 3 years old.

At the begining of 2024, I received a recall letter from Toyota regarding the airbag malfunction. I was told to wait for a remedy by Q3 of 2024. I patiently waited and was very anxious driving my vehicle. I recently did talk to my local dealer during my maintenance and they stated that they do not have any information regarding that and that I should call Toyota. I tried calling Toyota and was instructed to wait as they still have not got a remedy and that if I was getting in any accidents Toyota will be fully responsible. I bought the car to drive for my safety an this is the level of safety that I am getting. Thus I am here looking for help on how I can get this matter resolved as driving knowing that airbag has failed on the passenger side is very unsafe.

My 2021 Toyota Sienna has had an open and unrepaired recall for airbags failing to deploy since the beginning of the year. I been unable to use my vehicle because of this. They have pushed approximate date of the fix being available into next year which is unacceptable. A safety concern like this should be dealt with promptly.

When stop at the stop sign and step in the brake... the car momentary accelerates by its self. Its very dangerous. Pls fix the problems Toyota.

There is a recall on the passenger side airbag sensor of this vehicle. The time it is taking to get it fixed is UNACCEPTABLE. Toyota makes new vehicles with working components. They care more about money than lives. Since the recall includes the air bag, people will die before this gets fixed. Toyota's solution is to tell us to not use the front passenger seat. That is ridiculous; this is a family vehicle and all seats are needed. We have contacted Toyota twice in which we have been advised to rent a car - for 2 years - and we will "probably" be reimbursed - after the recall is all fixed. We do not have the space for another car or the desire to put that much money up front into a rental car. We could sell the van and buy a newer one but would lose a lot of money in doing so, nor could we in good conscience sell this vehicle to anyone else. In our latest conversation with Toyota, we were told that the first customers to have access to the recall fix would be this September, but since we live in Utah, it would not be available to us until 2026! What? That is DISCRIMINATION. If the fix is available, it should be given to all who need it. I can't believe how Toyota is treating their customers, especially when the recall can be life-threatening.

This recall has been open for 7 months and a remedy has still not been issued - this doesn’t seem reasonable for a safety concern. I have also several times experienced a failure in the “extra” 8th passenger seat (middle row middle seat) sensor - it alarms that the seat belt isn’t buckled even when that seat is not in use and not even installed at the time.

The contact owned a 2021 Toyota Sienna Hybrid. The contact received notification NHTSA Campaign Number: 23V865000 (Air Bags) however, the remedy to repair the recall was not available. The contact stated while driving from a stop light, another vehicle crashed into the driver’s front side door. The contact mentioned the other driver failed to stop at the red light which caused the crash. The air bags in the vehicle failed to deploy. The Supplemental Restraint System (SRS) Air Bag System malfunctioned and the air bag light was illuminated. The contact sustained a neck injury and hit her head. The front passenger sustained back inquires and both required medical attention. The vehicle was towed and deemed destroyed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

Mileage: 98,000

Keep in mind: BRAND NEW SIENNA!!! 1. What component or system failed or malfunctioned, and is it available for inspection upon request? -The main and MOST important component was the ENTIRE airbag system which displayed "malfunctioned" ONLY AFTER the collision. The TPCS (Toyota Pre-Collision System) also was defaulted to "OFF" and said that the sonar malfunctioned. 2. How was your safety or the safety of others put at risk? -VERY COMPROMISED! My whole family and my children would've been seriously injured or departed from this world had we not had the seat belt on and the way it all played out! All of the airbags, including the driver's knee airbag, passenger seat cushion airbag, front seat side airbags, rear outboard seat side airbags, and curtain side airbags for all three rows , malfunctioned and car was in a standstill on the fastest left lane #1 on I-95 with no cushioning or failsafe mechanism active 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -NO, and Toyota was very quick and desperate to get their hands on my vehicle and to get me to sign their authorization instead of wait. As a computer scientist, I know when information systems can be exploited/manipulated and all my driving data and accident/metadata is collected constantly by Toyota so in short: "NO TRANSPARENCY" 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES, two very biased partisans involve: The liable party's insurance (AllState) and Toyota Motor Co. So I need some nonpartisan assessment/evaluation ASAP 5. Any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -Nope! NO warning lamps, NO vehicle health messages, NO Toyota App notification PRIOR to the accident. Everything mentioned in the last sentence went haywire EXACTLY AFTER the collision and displayed lamps/played warning alarms non stop. Refer to uploaded files.