High Severity Issue
This component has been associated with crashes, fires, or deaths.
This Problem Across All Years
Infotainment screen glitches and constantly reboots rendering these driving systems unusable. Warning lights everywhere.
Infotainment screen glitches and constantly reboots rendering these driving systems unusable. Warning lights everywhere.
Infotainment screen glitches and constantly reboots rendering these driving systems unusable. Warning lights everywhere.
Infotainment screen glitches and constantly reboots rendering these driving systems unusable. Warning lights everywhere.
The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.
The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.
The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.
CS screen is intermittently glitching and freezing resulting screen failure. This occurs at unexpected times before starting, while sitting, while driving, while sitting still, and while parking, This failure causes me to be unable to control air, radio, maps, backup camera, and music. The safety issues have occurred when backing, I nearly backed over a person because my backup camera was blacked out and they were in my blind spot, Two dealerships have seen film of the failures but not observed it in their shop. They are never able to get me in when the system is failing. The vehicle has been in shop at least 6 times for the failure. I have dealer service tickets and a a carfax report to document the attempted repairs. I also have photos and videos of failure. The dealership I bought it from, Fowler Volkswagon, and Oklahoma City Volkswagon have both tried to fix the problem. The dealership advised me that it could not be repaired. I submitted my problem to Volkswagon , Case # [XXX], they had me take to dealer again and it could not be fixed. Volkswagon said in their denial letter to help me, "but we are not able to assist in all cases". Yes Recall #91US. The screen was replaced but problem did not stop. I am still forced to a vehicle that is unsafe and a violation of Federal Motor Vehicle Safety Standard No. 111. That nearly resulted in back over of a pedestrian on [XXX]. The first failure was in 2/2024. I bought the car on [XXX] from Fowler Volkswagon Norman, Oklahoma. The car had 19 miles on it. I have taken into the shop 6 times. I am [XXX], a student, and work as waitress to support myself. I bought a new car and make payments on it and it is defective and unsafe. I want my new car to function as it was designed and Volkswagon cannot fix it. They told me to go to the BBB or arbitration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
CS screen is intermittently glitching and freezing resulting screen failure. This occurs at unexpected times before starting, while sitting, while driving, while sitting still, and while parking, This failure causes me to be unable to control air, radio, maps, backup camera, and music. The safety issues have occurred when backing, I nearly backed over a person because my backup camera was blacked out and they were in my blind spot, Two dealerships have seen film of the failures but not observed it in their shop. They are never able to get me in when the system is failing. The vehicle has been in shop at least 6 times for the failure. I have dealer service tickets and a a carfax report to document the attempted repairs. I also have photos and videos of failure. The dealership I bought it from, Fowler Volkswagon, and Oklahoma City Volkswagon have both tried to fix the problem. The dealership advised me that it could not be repaired. I submitted my problem to Volkswagon , Case # [XXX], they had me take to dealer again and it could not be fixed. Volkswagon said in their denial letter to help me, "but we are not able to assist in all cases". Yes Recall #91US. The screen was replaced but problem did not stop. I am still forced to a vehicle that is unsafe and a violation of Federal Motor Vehicle Safety Standard No. 111. That nearly resulted in back over of a pedestrian on [XXX]. The first failure was in 2/2024. I bought the car on [XXX] from Fowler Volkswagon Norman, Oklahoma. The car had 19 miles on it. I have taken into the shop 6 times. I am [XXX], a student, and work as waitress to support myself. I bought a new car and make payments on it and it is defective and unsafe. I want my new car to function as it was designed and Volkswagon cannot fix it. They told me to go to the BBB or arbitration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)