2021 VOLKSWAGEN ATLAS Service Brakes Problems

93 complaints about Service Brakes

93
Complaints
2
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Service Brakes Complaints (93)

Jan 9, 2026

Brake booster system failed, which results in spongy brake pedal with significant reduction in braking force. Problem has been seen by my entire family and me, a mechanic. Vehicle has not been inspected by manufacturer, insurance or police since the issue arose . Brake lamp illuminated and message on dash saying faulty brake booster. Both appeared a few weeks ago.

Jul 24, 2025

Due to a faulty door wiring harness (a VW recall) the car has multiple electrical issues. The car shuts itself down, loss of blinkers, speedometer, brake lights, parking brake engagement and ALL electrical functions, every alarm goes off in the car, windows roll up and down, doors will lock and unlock while driving. Which is terrifying/life threatening while driving 65 MPH on a highway with kids. We have this on video. Most recently, it shut down and would not start again. The dealership has now attempted to fix this problem 5 times and cannot get the alarm lights to turn off so now the car is not even drivable. We have tried to work with VW for a buyback twice and started this process (16 months into owning the car) when the car was under full warranty. They continued to deem the car safe and fixed and the same issues would sporadically happen. After these two cases for VW to buyback the car and them rejecting it, we are now out of warranty and they will not work with us. We bought the car brand new.

May 13, 2025

Front brakes squeal when the ceramic brake pads are engaged against the rotors. Gurgling and grinding noises behind the steering wheel and behind the brake pedal indicative of brake line issues. Brake lines not bled correctly, air in brake lines, or issues with the brake booster or pressure switch systems. Front brake issues occur the most in reverse during initial startup, when driving at a low speed, and during rainy or damp weather. Rear brakes give a loud squeal in reverse during initial startup.

Mar 22, 2025

Brakes with difficulty and makes noise time to time and braking is very uncomfortable. It seems like a struggle to break at each stop. Bought vehicle from Dublin VM, mentioned this after 1 day of purchase. Service dept stated its normal so I had Bigotires check brakes too n they said brakes look okay. I'm a Mom w a child so our safety is a concern when driving this vehicle!

Feb 2, 2025

Brakes make a grinding noise like they are grinding metal on metal, thinking maybe the car I had gotten needed a break change prior to me getting went ahead and changed the breaks- still metal and metal sound. The brake pedal will go all the way in as if there is no brakes. The car does not stop right away I have had a car in the shop twice already and both times they tell me they cannot determine on how to correct the issues.

Nov 14, 2024

After the vehicle has sat for a couple of hours, when I get in to drive and come to a complete stop, there’s a gurgling/swooshing water sound coming from the front brakes. I confirmed my pads and rotors are fine, but the functionality of the brakes appear to act up when the noise happens. I’ve seen this reported on numerous forums and this is a huge safety issue. The dealership says there’s nothing they can do and the brakes are operating as they should, but this noise is not normal.

Oct 23, 2024

I have had issue after issue with this car ever since I got it. Within the first year of my lease, my car was at the dealership for 4 to 5 months. Most of it in one long stint. The vehicle was consistently having problems. All the while, I’m paying for a car I wasn’t even able to drive for a huge chunk of year 1. One time, the car completely shut down and stopped in the middle of the freeway with my three young children in the car with me. The brakes on this car have been an issue since I bought it as well. Not only have the brakes squeaked the entire time I’ve owned the car, VW has since come out and said that the brakes are defective but they’re unwilling to offer any solution. There have been factory issues with this vehicle many many times that have caused real safety issues. Rarely did Volkswagon actually offer any sort of fix or realistic timeline for when I can expect things to be addressed. Even in some cases, they just completely ignored me as if I’m just a number and not an actual customer Who drives his children in this car. This was my third Volkswagen. I have always sang the praises of VW. But this experience has quite literally made me never want to buy another Volkswagon product again. I have about nine payments remaining on my lease and I am anxious to move on to a better safer vehicle with a brand that does right by the consumer. Volkswagon told me that even with all of what I’ve been through with Volkswagon, which is on the record by the way in the form of repair orders, as well as cost to customer service, I did not qualify for a buyback on my vehicle. Nor would they let me just return my lease. The dealership has basically said that their hands are tied. And corporate has repeatedly done nothing, and turned me away. I asked that you guys step in not only for me in particular, but for all the other Volkswagon owners who are unhappy. And there are many. Especially those who drive the same make, and model is me, the atlas. Thank you.

Oct 19, 2024

Brakes had to be replaced at only 19,500 miles and now the car has 38,000 miles and they sound horrible again. The entire time I’ve had this car the brakes have made squealing and grinding noises. The VW dealer couldn’t access VW brakes last year due to shortage so put after market rotors on my car without my permission. I had a loaner and they called and told me my car was “ready” out of the blue. Horrible experiences. Will never buy a VW again.

Jun 13, 2024

Steering wheel vibrates when going 55mph and over. Tired have been balanced and aligned I bought new tires and rims and got them balanced and aligned as well spent a lot of money and it’s still an issue. Vehicle pulls to the left, even with an alignment done. Taken to multiple shops they “can’t find the issue” .. my brakes grind, squeak, but again they said they are perfectly fine. My touchscreen turns off randomly for days won’t turn on nothing works on it and because of that I can’t put it in ECO mode , use navigation, or any other features and because VW couldn’t replicate the same issue they can’t fix it despite my many videos I showed them. I have only had the car since Feb 26,2024 and put more money into this than I’d like.

Jun 1, 2024

I hear a loud grinding, metal-on-metal noise when braking or while driving. I also notice vibrations or pulsation in the pedal or steering wheel. Whenever the car sits for a period of time, about 90% of the time, the car will produce a massively loud metal-on-metal grind that can be felt in the brake pedal and steering wheel for the first 3 or so stops from 30mph or higher. The dealership claims it's "normal," which is unacceptable for a vehicle bought in 2021.

Mar 11, 2024

yes when start the car and drive from 0-20 mph from the start you will hear a lound noise when applying the brake and now getting louder and louder everywhere you drive the vehicle. took it in the dealer 2-3 time and they are telling me is manufactures design. don't have this problem from day one I purchase the vehicle but now after 40k. miles start this problem specially brake, its scare me to drive the vehicle.. please, advise. Thank you..

Dec 25, 2023

Since purchasing the car new, my brakes squeal and make a grinding noise. They don’t stop well and the noise doesn’t stop until I drive the car for a while. This happens every time I drive my vehicle. I have taken it to VW service and they say that it is normal for those kinds of brakes.

Dec 17, 2023

The breaks are very loud- squeaky and grinding. Have had them checked several times and break pads are in good condition. Additionally after the car is idle for several hours, it’ll be a loud gurgle when breaks are applied the first few “stops”. Additionally, when driving in cold weather the rear the stability assist light on the dash will engage. It will flash on and off so to be uncertain if the traction control is engaged on possible slippery roads

Nov 29, 2023

A few weeks after we purchased the vehicle from the dealership, the brakes started making loud metallic noises and grinding. The vehicle was taken to the dealership where they replaced the brakes and then the issue occurred again just a few weeks after that repair. We continue to take the car back to the dealership and they now just keep telling us that there are no issues. I called Volkswagen directly and they sided with the dealer. At this point I have a vehicle that keeps having the same persistent issue. I did my own research and found that there are several other Atlas owners that are encountering the same issue in 2021+ models. This is a known issue and Volkswagen refuses to do anything about it. I have 2 kids and have do not feel confident in my cars brakes when they are in there.

Nov 7, 2023

When the car is just started a horrible braking/grinding noise when trying to stop The brakes eventually stop grinding and starts making a screeching noise when coming to a stop It does feel safe at all Dealer states this is normal It is not normal for any car This happens daily

Oct 22, 2023

I leased my VW ATLAS in Feb. 2021. Since then the vehicle has been in for service many times because the brakes squeak, grind and gurgle. They even had to replace the whole front end braking system in spring of 2022. Even with the replacement, the brakes are yet again squeaking, grinding and gurgling. The service department at VW has acknowledged that this is a problem with many Atlases and does not seem to care and has told me that they just make that noise and that the brakes are functional and pose no safety risk. This I am weary of.

Aug 2, 2023

I have several issues. My main concern is when turning on an incline (hill or mountain), my vehicles rpm's rev up and I am unable to stop it for several seconds. Sometimes, it will clunk and the rpms will go back to normal after sever seconds but most times the vehicle just jerks and the rpms come back down. I drive through a street with a 4 way stop very often and the issue happens every time. Secondly, i am not sure if its my steering or my brakes but when i come to a stop there is a clicking noise at my pedal and it makes it a little tougher to stop the vehicle. I can be at a full stop and if i push my brake pedal down more, it will click multiple times. I have also noticed this jerk/click when i make a sharp left turns such as in a parking lot. My vehicle jerks a bit while it clicks and i am concerned something will brake while i am turning or stopping and my wheels wont stop.

Jul 8, 2023

Within a week of our purchase of a brand new atlas, we started hearing squeaking and grinding noises with the front brakes. I’ve taken it into multiple dealerships for them to inspect and ensure the safety, and I’ll have given me the same spiel, that the brakes are working just fine. The grinding noise is clearly beyond normal and I’m concerned for my family safety.

Jun 29, 2023

The brakes make a deep grinding sound every 4000-8000 miles. A typical sound of failing brakes. When I took the vehicle into the dealership they let me know they have a defective brake pad system. When they changed the compound in 2019/2020 this has been an issue. The pads are showing in good acceptable range. However when driving the vehicle you do not know if it is safe or not unless you take the vehicle in to make sure l. Again every 4000-8000 miles. I do not see how they are able to sell you a car with a known issue and not disclose this. This should be covered or recalled. It absolutely is a safety issue when you cannot tell if your brakes are working properly! They are telling me they see 4-5 people a week with the same issue. How is this not being recalled!

Mar 27, 2023

We just purchased a certified pre-owned vehicle from the dealership. Since we've had the vehicle, it produces a loud squeaking sound when braking. We took it to a brake shop and were advised the rear brakes get so hot and are glazed over and need to replace the rotors. When I look online I see this is a common problem for this vehicle and that the manufacturer has done nothing to get it fixed.

Jan 17, 2023

The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound while the accelerator pedal was depressed. The vehicle was taken to a dealer, and it was confirmed that no cause of failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.

Mileage: 38,000

Nov 28, 2022

While driving in a city, the emergency parking brake would switch on everytime i slowed down or came to a stop. Multiple other warnings happened such as lane assistance unavailable. And one of my windows would roll down part way.

Nov 25, 2022

Once starting the vehicle, the light comes on the dashboard; the notification states that the start/stop function malfunctions, the emergency break malfunctions, other multiple errors come in effect. Once coming to a stop light and the brakes are engaged to slow down, the emergency brakes engage and the car locks up. Almost got into an accident 6x. Immediately made an appointment to fix the recall and request for a loaner or rental vehicle, ignored by the dealership with a message of “will call”. The door becomes inoperable; can only open and close. Does not unlock/lock or roll down the window. The back driver side window automatically opens about 4 inches without consent.

Oct 27, 2022

The front brake rotors on this VW model are faulty and unsafe from the factory and need to be recalled. They warp and squeal, and the issue seems to be starting at about 4 months. The brake rotors warp between 4-6 months and the front brakes start to vibrate when driving at 65 mph or more. The brake pads are fine, however the rotors need to be replaced. The rotors need to be inspected as they appear to be made out of inferior material/metal. The VW dealership refused to replace the rotors under warranty and I had to pay for the replacement. I contacted VW USA, but they were not helpful at all. [XXX] VW Bensenville, IL Based on my research through different VW online forums, there's a lot of people that were having the same issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Sep 30, 2022

The brakes make loud squealing and grinding noises and don’t feel like they are properly functioning when attempting to stop. I rolled through a stop sign when they were grinding loudly last week because the brakes would not engage. I immediately scheduled to have it diganosed again. I have had it diagnosed by VW 3 times and also contacted VW corporate and they have all stated to me that it is a known issue with the brakes on VW atlas and have had 1000s of complaints and will do nothing to repair or resolve the situation. They said they know it is an issue and not correct and they will not be doing anything to correct the situation or make sure the vehicle is safe.

Sep 19, 2022

The contact leased a 2021 Volkswagen Atlas. The contact stated that the vehicle was initially taken to the dealer due to the brake service warning light being illuminated and scheduled maintenance. The maintenance was performed; however, the mechanic could not determine the cause of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 22,564.

Mileage: 22,564

Sep 11, 2022

Brakes are making loud squeaking and grinding noises when brake is applied at low speeds. It feels like the entire braking system is about to fall apart. Took the vehicle to the Volkswagen dealership and they said Volkswagen brakes are know to make noise. I told them at the dealership, online customer support chat, and phone customer support that this should not be happening on a brand new vehicle. They said there is nothing they can do about it. The sounds are very loud even with all the windows up, it's like an old car. I can hear the brakes squeak from a third floor building.

Aug 3, 2022

When I was pulling out of a parking lot my rear drivers side mirror went down by itself and then my parking brake came on - I received an error saying "Error: driver door contact switch". I stopped my car and turned it off and then started it again and the error message went away. Four days later the same thing happened but I also received two more error messages "Fault: Electronic parking brake" and Error: Start/Stop as well as the same error as before :Error: driver door contact switch". I have my car scheduled to take it to the dealership tomorrow 8/4 at 8am and I am hoping this can be fixed as this is a big safety issue.... I have three children that are also in the car with me each day so it is imperative to have this rectified as safety is my top priority.

Jun 29, 2022

The contact owns a 2021 Volkswagen Atlas. The contact stated while driving approximately 2 MPH, the rear windows inadvertently rolled down independently. The contact also stated the vehicle stalled. The contact shifted to park(P) and restarted the vehicle. The contact also stated the vehicle inadvertently lost motive power and while driving. The vehicle was shifted to park(P) and restarted. There were no warning lights illuminated. The vehicle was taken to the local dealer who determined failures with three recalls on the Volkswagen Atlas for low speed, intervention park brake, and NHTSA Campaign Number 22V152000 (Air Bags). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.

Mileage: 1,000

Jun 29, 2022

My vehicle experience inadvertent windows rolling down, inadvertent parking brake engagement at low speeds and a warning regarding a faulty door sensor on multiple occasions.

May 23, 2022

Car will brake unexpectedly while driving which almost caused me to have several accidents while approaching traffic lights. Windows also open unexpectedly. All dashboard lights turn on while driving. Not very safe to drive at all.

May 19, 2022

BROUGHT TO DEALER ON 3/04/2022 ENGINE CHECK LIGHT WAS COMING ON AND OFF AT TIME AND HILL START ASSIST ERROR, DRIVERS DOOR MODULE WIRE HARNESS HAS SHORTED OUT AND PARTS ARE ON BACK ORDER. POWER SEAT MOVING BY ITSELF. DRIVER SIDE REAR WINDOW GOING DOWN BY ITSELF. REMOTE START NOT WORKING. EMERGENCY BRAKE NOT WORKING AND APPLYING ITSELF WHILE DRIVING. ISSUE STILL HAS NOT BEEN RESOLVED.

May 3, 2022

Vehicle’s electronic emergency brake system engaged while driving at low speed, below 15mph. Loud scraping sound repetitively heard from driver side tire.

Apr 28, 2022

While the vehicle is in motion, the warning buzzer keeps dinging saying the engine is running. The red flashing light (in the door) flashes. Keep getting the warning triangle for the door harness problem. Also keep getting ERROR:START/STOP. My parking park has also engaged a couple of times while in motion. This is dangerous and needs immediate attention. This happens every day.

Apr 21, 2022

3/2/22 - radio randomly displayed "Loading...." 3/5/22 - message displayed about driver door contact switch 3/12/22 - message displayed saying "Fault: Electronic parking brake". Another message was displayed saying "Attention: The engine is running". About 8 hours later, I was approaching a red light, when I put on the brake to slow down the parking brake self engaged causing me to come to a sudden stop. The car behind me almost rear-ended me. Twenty minutes later I tried to roll down the driver's window. It would not roll down, then the back driver's window started rolling down, then the front driver's window rolled down, then both windows was going up and down.

Apr 16, 2022

My vehicle is engaging the parking brake, uncontrolled window movement, and giving engine light on.

Apr 16, 2022

Sometime in Dec 2021, i have started experiencing issues with the car where the driver side back window rolls down warning messages popup saying driver side door fault etc with the check engine light coming on. What is concerning is when the vehicle is going at slow speeds (<5mph), the electronic parking brake engages automatically making the vehicle come to a sudden stop with jerks. Weird thing is, the problem is present on some days and some days the vehicle is completely normal without any warnings, sounds etc. Took the vehicle in for an oil change and routine maintenance and was told this is a known issue and there is a recall on it, bit no fix available.

Apr 14, 2022

The remedy to my recall is not being performed within a reasonable time. I was in the road with my one year old and I was scared to get on the highway I was afraid someone would rear end us as the vehicle stops and turns on the check engine light and a warning light on my dash. I was driving and when I was coming to a stop the vehicle stops on it on and doesn’t give the person behind me enough time to break. I would honestly see if there is something that can been done as o don’t feel safe in my vehicle but I can’t afford to rent a car in the mean time it is my only transportation my son has a doctors appt @ 130 today and I’m afraid for his life and to drive there. I would really appreciate any help that you can offer.

Apr 13, 2022

Hello. I have approx 12000 miles on my vehicle. Vehicle last week gave numerous warning lights and would not start. After leaving it a few hours I was able to start it but the engine light was on and warning that ABS was not active. Took it to the dealership who said there is a recall with no fix for a door wiring harness. Today, while driving the car, it came to a compete stop on the roadway and would not allow me to turn it back on. I drove the car back home and it would continuously stop and I would have to restart. I almost got into two accidents. There needs to be a more serious recall as someone is going to get hurt. Dealership says there is still no fix.

Apr 11, 2022

Car would engage normal/parking break when driving at low speeds (15 mph) as well as when coming to a stop (2mph). Car would not allow parking brake to disengage. Rear driver side window would roll down 1/3 of the way. We would need to restart car to remedy issue, however this happened a number of times.

Apr 11, 2022

In January 18, 2022, when I cranked my vehicle and went to put it in reverse, the emergency brake engaged and my windows rolled down a quarter of the way. Accompanying this was a loud beep as well as warning lights glowing my dash. I thought it was a fluke, so I took the emergency brake off and killed the car. I cranked it back up and all was well. This happened several more times until I contacted the dealership on January 24, 2022. They informed me that this sounded like a door harness issue because I wasn’t the first one. They went ahead and ordered a part for my vehicle, but informed me that the part was on national back order. From January 24th until February 24, 2022, the dealership had no loaners to give me. Starting February 18th until the day the dealership had it, my vehicle started engaging the emergency brake while driving 40+ miles an hour. I felt extremely u unsafe and did not want my children in the vehicle, yet I had no vehicle to get us to/from work and school. I received a call from the dealership on February 23rd stating they had a loaner. I dropped my vehicle off on February 24th and drove a loaner until April 8, 2022 when they replaced my wiring harness. However, the wiring harness they replaced it with is faulty just like the one they took out, and it doesn’t satisfy the recall at all.

Apr 2, 2022

Several times while driving at 30-35 mph, 3-4 times so far, the emergency brake will just suddenly slam the car to a halt with the emergency brake. Also, the warning lights, possibly for collision, will just go off for no reason at all. Very scary and very dangerous. I have taken it to the dealer several times, as I have two young children, and they have not been able to diagnose or fix the problem.

Apr 1, 2022

After installing a software update, we noticed an issue with our Atlas where the parking brake is engaging suddenly at very low speeds, maybe around 4 mph but definitely before the vehicle is completely stopped. It feels very odd and has even come close to getting us rear ended from behind. It is intermittent and happens on seemingly random days/times, and at the same time as when the parking brake comes on, a bunch of audible alarms and warning messages pop up, and the drivers side windows roll down on their own about 4-5 inches. One of the dash warnings is saying something about a faulty door sensor.

Mar 31, 2022

The contact owns a 2021 Volkswagen Atlas. The contact stated that while her son was driving at an undisclosed speed, the brakes erroneously engaged nearly causing a crash. Additionally, the door locks would randomly unlatch and the driver’s side window would erroneously roll down. The cause of the failure was not yet determined. The local dealer was notified but no assistance was offered. The manufacturer was not notified. The failure mileage was 8,000.

Mileage: 8,000

Mar 30, 2022 Crash

I was driving between 25-30 mph at dusk. Suddenly a loud red warning appeared on the dashboard, and the car came to a screeching halt. I did not touch the brakes - it happened all on its own. There was nothing in front of me, such as a collision. It was not raining. The only factor that changed, which might be completely coincidental, is that I was just going over top of a large metal plate on the street that is used to cover road construction. The plate was just like any other, and stuck up maybe an inch. By the brakes slamming on, I was hit by the car behind me, who was also going 25-30 mph. This caused my passenger to be thrashed around - luckily neither of us were hurt. The driver of the other vehicle was not hurt but his car's hood was badly damaged. He had two kids in the back seat. I see this article, but when discussing it with the dealer, they claimed to have no knowledge of the issue or recall, even though it says the issue has been happening since 2020. https://www.cnbc.com/2022/03/19/vw-recalls-246000-atlas-suvs-due-to-issue-with-airbags-brakes.html If this had occurred when a car was not just right behind me, but maybe 20 car lengths back, they would have plowed into me going 30 mph. This could have been extremely bad, and someone could die from such a situation. This is not the first time the loud warning light has come on for no reason. Every so often it will come on, even though there is nothing close to the vehicle. However, it is the first time it has braked like this. I have also found the software to be very glitchy at other times. Suddenly the radio might turn off, the navigation system goes very wrong, and so forth. When mentioning this to the dealer, they blamed Apple due to CarPlay. When I explained that these have nothing to do with CarPlay, they had no response. A software update did just occur maybe a week or two ago. I don't know if this is related to the brake issue.

Mar 28, 2022

No notice engagement of E-Brake at stops and twice at speeds between 3-5 mph while accelerating.

Mar 28, 2022

The contact owns a 2021 Volkswagen Atlas. The contact stated while starting the vehicle, the door latch light and the air bag warning light illuminated. Later while driving approximately 30 MPH, the door contact sensor illuminated. Additionally, the rear and front driver’s side windows rolled down independently. The failure persisted. The contact stated that the Emergency Automatic Braking system activated inadvertently and slowed the vehicle while driving. The vehicle was taken to a local dealer, where it was not diagnosed but not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 9,200.

Mileage: 9,200

Mar 26, 2022

Driving my daughter to school and the car threw itself in park with the emergency parking brake. There has been a few instances of this along with windows rolling down, the car throwing codes and alarms going off. I was driving 10mph when it threw itself in park throwing my daughter and I forward and almost Getting rearended. This is NOT safe. Dealer is aware and has ordered the part with NO clue when they will receive it to fix my car.

Mar 25, 2022

Warning lights and alarms would go off, the driver’s side windows would roll down and the car would suddenly brake while in traffic.

Mar 25, 2022

The recall on my car says - Safety Risk: In the event of a side crash, when the side airbag deployment may be necessary, the side airbag may deploy later than designed. This may lead to an increased injury to vehicle occupants. VW should, but refuses to buy this car back from me. It is unsafe to drive and/or put our children in the car in this condition.

Mar 25, 2022

Parking brake automatically turns on while driving. This has put me at risk for accident when pulling out across traffic where my car stops mid acceleration or coming to a stop sign where my car stops early. Not confirmed by a dealer but has been reproduced multiple times. Has not been inspected. No warnings of this issue prior to the occurence. In addition my windows automatically roll down out of no where and my alarm system automatically goes off as well as an error with the automatic stop/start feature.

Mar 24, 2022

Phantom breaking, vehicle alerts, windows rolling down, driver side door not opening, parking break engages, windows stop working.

Mar 24, 2022

On 3/14/22 took my car in to the dealership with the following problems, window opening on their own car braking on its own at low speed, driver door functions not working and a bunch of warning lights coming on. Took my car out the same day and was working fine until 3/23/22 when all the problems i mentioned above started happening again. On the first visit the tech replaced the door latch for the driver front door cleared codes and rechecked. The tech also found 3 error codes U105400: information electronics control module 1 no communications U019900: Lost communications with " door control module A" B177501: Door warning light/entry light electrical error.

Mar 24, 2022

Issue started 3months ago. Door contact error popped up on dash, then drivers back window rolled down. Happened 3 times in 1 day, then stopped. Now, March 22nd, issue came back plus more. 1st i couldnt open my drivers doors front and back, from the outside. Doors were unlocked. I had to climb over from passenger side to get in and open the door. Then driving the dash would beep, no error, then back drivers window would roll down half way on its own. When I stopped at stop signs or lights, everything went crazy. Dash errors would flash up and beep, “ATTENTION ENGINE IS RUNNING”, “STOP AND START ERROR”, “DOOR CONTACT ERROR”, “FAULTY PARKING BREAK ERROR”, then the back drivers window would roll down again. I immediately called and set up an appointment. I researched problem to see if others had this issue and saw the recall. When the dealership seemed not to care, I drove there And showed them the video I took of my dashboard. The service guy took the report and said he would order a door contact wire thing, but he didnt address the other issues i had or how it relates to the recall. He said he would call the next day and didnt. I called him today, 3/24 and he said the door contact part is on backorders. He offered me to take my car home until the part is in. Im reporting this because of the nonchalant, non critical the service department seems to have with this dangerous issue. My Atlas has only 7,500 miles and i use it to drive my kids. I would not have purchased such an unsafe vehicle, especially when it cant be fixed. Its a danger to my family and others on the road!

Mar 23, 2022

Problem started initially with random safety alarms and lights going off. Then alerts that door was open, or Advanced Driver Assistance Systems were not available. Then windows would roll down, for no reason. This happened within the first 2,000 miles of driving. Then on February 19, 2021 after multiple alarms going off, the car initiated the emergency brake while I was driving in a parking lot. My car stopped on it's own, suddenly. Luckily there was no one behind me. There are 7,500 miles on the car when the emergency brake incident occurred. I took it to the dealer the next day and was told since the car stopped at such a slow speed it should be safe to drive.

Mar 23, 2022

The vehicle slams the breaks while breaking, it is very violent and hurts my back when it does it. This would be the second time this same part had been replaced when it finally gets replaced. I have several close encounters with people almost rear ending me due to the sudden stops

Mar 21, 2022

My 2021.5 Atlas had experienced issues with window rolling down and parking break initiated as I was coming to a stop on Jan 3 2022. Dealership told me the harness needed to be replaced and they think I was ok to drive and would contact me when the part was in. Fast forward a month later I could barely drive as it kept breaking, I was driving and accelerating on to an expressway going almost 50 mph and the break initiated jolting my car (it felt like I had been hit). And I almost was as my collision alert went off when someone almost rear ended me! I drove straight to enterprise and had my atlas towed to the dealership-were it is still sitting. I have heard there is a recall yet when I enter my vin my vehicle is not listed on the recall so not sure how accurate they are able to find out which vehicles have this issue. My car literally had 9000 miles and is not drivable and not safe.

Mar 20, 2022

When driving at roughly 50+ mph the windows roll down one their own and the driver door contact switch error comes on. Once slowing down, the parking break engages when you are still moving the vehicle. I have contacted VW to get this serviced and they have told me there is no fix currently and that I will be charged to provide my own rental vehicle.

Mar 19, 2022

The shocks will all of a sudden come up with “parking brake Fault”, “start/stop” fault, “driver door switch fault”, Che j engine light comes on. It will then randomly throw on the parking brake while driving causing the vehicle to come to a complete sudden stop while driving then the back windows will roll down. It does this off and on…

Mar 18, 2022

My vehicle has had 2 fuel pump replacements, my emergency brake has gone off while driving and while idling 3x slamming me to a hard stop and end arguing my kids and I. I have also had multiple events of being in a turn lane or busy intersection with my automatic start/stop turned off and my car will not engage and throws a sign up on dash telling me to restart my car. This is dangerous! Consumer stated they knew it was a safety issue but could not help me.

Mar 18, 2022

Could automatically brake at slow speeds, windows would go up and down basically the car would go crazy.

Mar 18, 2022

1. My car has randomly slammed on the brakes while driving. I was driving with my daughter and when it happened, she thrusted forward and almost hit her head on the dash. The seatbelt did lock. I reported it to my dealer and the car was checked out and found no issues. They just said that people have been complaining about "squeaky" brakes, which I have taken my car in for before along with a grinding noise coming from my front driver side brakes and was told nothing is wrong. 2. Two times my car has turned completely off while driving. I brought it to the dealer and was told they couldn't find anything wrong. It happened 2 times in 1 week. One time was pulling into a parking spot and another time was when we were at a stop and the light turned green for us to go. I had to put my car in park and restart my engine. What would happen if I was driving 50 MPH on a highway and the power went off and I had no brakes and couldn't slow down? I was very upset that the dealer could not find anything wrong. I have left 3 messages for the service manager and he never returned my call. I do not feel safe in my car but am stuck with this car for another 2 years. Something needs to be done! My neighbor's Atlas is the same year and model and his car has been in the shop for over a month with the same issues. 3. I was in a drive thru last week and the "central warning light" went on with another light ( I can't rememberthe other light) and the service department couldn't find anything wrong.

Mar 18, 2022

After starting the car and trying to reverse, the car would not go into reverse. In addition all warning on the dashboard went off and the windows rolled down. The car would not move. After shutting down and restarting the car it proceeded to accelerate only to suddenly brake in the middle of the road as if the emergency brake was activated. The windows would roll down again and all the warning signs on the dash would appear. I took my car to the dealer and I was told that it was the door latch and there was no Estimated amount of time for completition. This has been 4 weeks now. I have had my car for only 6 months.

Mar 17, 2022

Hello, I'm writing to share a safety concern regarding the 2021 VW Atlas. In January 2022, I was driving with my small children in the vehicle. The alarm went off for no reason when I first entered the car. Next, my passenger side windows went down on their own and would not go back up. All sorts of alarms/light went off in my car. Next, it started to throw my vehicle into emergency brake while driving. VERY DANGEROUS! This should be a safety recall. The vehicle has been in the shop for 2 months, waiting on a part.

Mar 17, 2022

Between mid-November and early December 2021, my 2021 Volkswagen Atlas started randomly braking while the vehicle was in motion. There were loud beeping sounds, multiple error notifications on the dash, and the rear driver's side window kept randomly going down. I recently read an article from an online publication called autoblog, which indicated to me that this problem is occurring in these vehicles at an alarming rate. The dealership has provided a loaner, which is significantly less than the vehicle I purchased. Meanwhile I am paying $564 per month for a vehicle I cannot use, and the dealership is unable to provide me with a date that the vehicle will be repaired. We are not into month four of this issue with no resolution in sight.

Mar 17, 2022

The contact owns a 2021 Volkswagen Atlas. The contact stated while driving 70 MPH on the highway, the brakes applied without the brake pedal being depressed. The contact was able to pull over and made it home safely. The contact took the vehicle to the dealer and it was diagnosed as the wiring harness needing to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 12,000.

Mileage: 12,000

Mar 17, 2022

My airbag light randomly went on a few days after my 10k miles inspection at the Platinum VW dealership in Hicksville, NY. I brought it in and was told there is a safety issue due to a faulty sensor in the passenger side door which can both cause the airbag not to deploy (or to randomly deploy) and can also cause the parking break to automatically engage while the car is in motion. While the VW dealership was totally not transparent about this, the rental agency told me that i was there were more than 15 customers before me with the same issue in the same car, and that one such customer's breaks automatically deployed while the car was in motion at over 30mph. I called VK corporate and they

Mar 16, 2022 Crash

My wife was driving our 5 day old Atlas along the interstate with cruise control set at 65mph. She was traveling up an incline that had a slight turn to the right along the interstate. There was not a car within 500+ yards of her car. All of a sudden she started hearing beeps and the car abruptly slammed on the brakes causing the Atlas to shift all of its weight to front and causing the rear tires to lift off of the ground. The front driver side portion of the car then skidded across the asphalt and into the safety rail. The airbags NEVER deployed although the entire front was destroyed. My wife has had trauma from this accident and VW never offered a single thing for any kind of help. The car was brand new for $44,000 and took on $27,000 worth of damage so it was not enough to be a total loss. We have the automatic braking de-activated because we are terrified of it.

Mar 16, 2022

While driving at highway speeds at random the vehicle would brake on its own engage the parking brake and roll windows down. We tried to have the vehicle looked at Boise Volkswagen and they refused to schedule and inspect the vehicle. We even advised the dealer of an open safety campaign/recall and they also still refused to service the vehicle. Unfortunately next closest dealership is 157 miles away from our home.

Mar 16, 2022

Check engine came on. As the vehicle came to slow speed (under 5mph) the parking brake automatically engages causing the vehicle to come to an abrupt stop causing a dangerous situation. Car is currently at dealer for over a month. VW is unable to get part to fix problem.

Mar 16, 2022

While traveling at approximately 45 mph, my vehicle suddenly stopped with no reason. My window on the driver side and left rear passenger window rolled down approximately 2-4 inches, my windows locked, driver side door kept locking and unlocking. My emergency brake suddenly engaged and multiple warning lights came on. I had to turn my car off for it to start responding normal again. It happened first 1/3/22 and again 1/26/22.

Mar 16, 2022

We have 2021 Atlas purchased Nov. 2020 the AEB and parking collision sensors and system engage at random times while driving. The most recent incident was while parking the car 3/13/22 there were no cars in the parking lot and while turning into the lot and parking spot the AEB engaged and stopped the car completely this is not only unnecessary but while having kids in the car I was left to look around and be like what just happened. Finally parking the car the car was not near the curb on the front nor the side. This happens while driving and I would hate for it to happen on a freeway in rush hour traffic. Because of this feature defaulting like it has for the past months I know take surface streets on the way home from work. When taking the vehicle to the dealership they are dumbfounded have ran test and state there is nothing they can do- They are aware of the issue but its one of those things that "you had to be there" to experience what I am talking about. When i run the Car Net app - there are no recalls or updates or known issues with my vehicle. Yes the car is available for inspection. I would say in the past year this has happened 7-10 times. This feature is great when you need it or when it is supposed to work but at times when it is not needed puts our safety at risk.

Mar 15, 2022

My 2021 Atlas was braking or randomly turn off while I was slowing down at lights. The brakes were make a "gurgling" sound. I brought to service dept and was told they did not know what it was because they could not recreate it. The engine light went on 11/29/21 and I dropped at service. I was told it was the door harness. The service dept confirmed this.They actually told me I could drive but it might randomly stop-I didn't want to risk that because I didn't think it was safe.. I waited 3 months without my car for the part. I was not given a loaner or rental. I got my car back on 3/1.

Mar 11, 2022

The entire electrical system went haywire. Driver aids malfunctioned, windows up/down, the parking brake engaged while driving. Dealer and VW claim it is an issue with the wiring harness. They have no parts to repair the car and there are a dozen more with the same issue at the dealer.

Mar 9, 2022

While driving the vehicle the parking brake engaged by itself causing the car to come to a sudden stop while driving on a main road. This proceeded to happen two more times while I tried to get off main road. before the parking brake couldn’t be shut off any longer and car had to be towed. I was told by dealer this is due to an issue with the door module telling the car the door opened causing the parking brake to engage. This is a known issue with the dealers and a huge safety issue yet there is no recall. An addition, the car had stalled approximately 10x at traffic lights during the first 2 months I had it while the automatic stop and start system is activated. I keep that off to avoid the issue from happening. I have spoken to several other Volkswagon owners that say it is a common problem.

Mar 7, 2022

The driver side door contact switch is faulty. It is throwing the emergency braking system on stopped or in park. There is no ETA for repair at this time.

Mar 3, 2022

My car check engine light came on, the car stated beeping loudly, the automatic breaking system slammed the breaks on for no reason repeatedly and the windows were going up and down by themselves. The only way to get the car to stop all of this was to turn it off put it in park and restart it at which point it would move forward a little bit before the brakes would slam on again and the beeping and windows would repeat. I had two children in the car and it was very unsafe as the car kept stopping itself suddenly in city traffic. There was nothing wrong with the car before this all started. I took the car strait to the dealer where I was told they do not have the part to fix it (door harness) and they have no loaners to offer.

Mar 1, 2022

When I was driving anytime I started to slow down the emergency brake would activate and apply the emergency brake to stop the car. The back window also went down. The check engine light and warning message came on saying there was an error with the auto start stop feature. The dealership advised that the driver door wiring harness was needing replaced and they have been seeing this in the 2021 atlas.

Feb 24, 2022

Due to a malfunctioning driver door wire harness, multiple errors occur, including a electric parking brake issue. This causes the vehicles parking brake to engage while in coming to a stop but still in motion. This does cause the vehicles abruptly come to a stop. Additionally the wire harness malfunction has caused an issue with the driver side door locking function and driver side windows. Often times the driver side door does not lock when in drive and in motion, as well as trying to lock using the key fob and in park. The driver side windows randomly lower 3-4 inches, when driving as well. I am especially concerned with the parking brake, there have been a few occasions where I have almost been hit from the rear due to the abrupt stop. I have taken the car in to the dealership and have been told the part is not available and they have multiple vehicles waiting over two months for the part. Here is a link with others that have the same issue. https://www.vwatlasforum.com/threads/error-driver-door-contact-switch.6359/

Feb 24, 2022

Alerts of door being open, back windows then go down and parking break engages out of nowhere. The Check engine light comes on and there is a yellow triangle with an exclamation mark. Driver Door Contact Switch”, “Attention: Engine is Running”, “Fault Electronic Parking Brake”, and the Emergency Brake automatically engaging.

Feb 20, 2022

The driver door contact switch and door harness is faulty, which triggers several errors while driving. The lane keep assist and departure warning does not work when this is happening. Additionally, when braking, the car has several alarms that chime repeatedly, including low coolant, driver door contact switch, electronic parking brake failure, hill start assist, and dynamic cornering lights. The car beeps nonstop while the brakes are applied and the car is at a complete stop. The parking brake also engages when the brakes are applied, making it very unsafe to drive. When I called the dealership to schedule an inspection, they reported that they don’t need to inspect the car because they know exactly which part is causing the problem, and ordered me the part. However the part is on back order, so I’ve had to drive the car in this condition, as they will not put me in a rental. The dealership has Informed me there is nothing else they can do, and Volkswagen customer care will not respond to my requests to discuss.

Feb 16, 2022

At random times during driving the fault electronic parking brake with turn on and abruptly stop the vehicle making it jerk forward. It will trigger the windows to roll down, and errors will pop up stating lane assist is unavailable with beeping noise. This puts my family at risk because I was completely scared when the parking brake automatically came on while exiting the highway and an 18-wheeler truck was behind me with my daughter in the car. I had to completely turn my vehicle off and back on to keep going. When I took my car in on February 1,2022 the Service Manager said that there were multiple vehicles in their possession with the issue. He said it would take a month to get it fixed. After speaker to a regional supervisor for Volkswagen they did not have a ETA for getting the parts needed to perform the repair, yet I am still paying a mthly payment and insurance on a vehicle I own that's not in my possession. I have screenshots from my CarNet app with the warning issues that I shared with the manufacturer. There seems to be no sense of urgency to get this repaired or provide a vehicle that is comparable to fit my family size while waiting on the parts for repair.

Feb 15, 2022

Starting in November, a series of alarms would go off on the dashboard on the engine, lane assist, collision warnings, etc. As the problem progressed, the windows would go down automatically, and in the most severe instances, the car would engage the emergency park brake while coming to a stop!!! This happened more and more frequently to the point the car became undrivable as you awaited the car engaging the emergency parking brake while coming to a stop!!!! The car has been at the dealership since 11/22/21 as the door control wiring harness is on backorder. Someone will get hurt if this goes unrepaired.

Feb 15, 2022

There were multiple incidents where the windows would roll down and the error came on state "Driver Side Contact Error", once where the driver side door would not open, I had to crawl out the passenger side, and multiple times when the parking brake would not disengage. All of these issues have been said to be the drivers side harness kit, no rhyme or reason and lights and errors would go off after each incident. The main safety concern caused be this is when i was driving down a hill coming to a red light, i was reducing speed but was not stopped and the parking brake engaged on its own. I came to a dead stop in the middle of the road, luckily no cars behind me and on a clear road, the dash lit up with multiple errors but all disappeared before i a could write them all down. The dealership where my car current is has stated there is a parts bulletin out on this part causing all these issues with the door harness kit, but no recall. They also could not guarantee that my parking brake would not engage again while the car was in drive, but did not want to offer me a rental car because Volkswagen doesn't consider it a "Safety issue". I know there are 5 other vehicles at the dealership with the same issue as mine (as of January 10th). This is happening in brand new cars, my car is a 2021 and have not even owned it a year.

Feb 13, 2022

The emergency brake will randomly go off when driving or taping my brakes. Then doors will lock and windows roll half down. I have to stop car, turn off and turn on again to get the car moving again. This happens randomly and frequently. It is 2/13 and my car has been in the shop since 1/3/2022.

Feb 10, 2022

Emergency Brake engages while driving. It has happened multiple times at speeds of 25-70mph. When this happened the warning lights and beeping would start, saying "Fault Electronic Brake", Error: Driver Door Contact Switch”, "Warning, engine is running" windows in the back would also automatically start rolling down and up. It has nearly caused us to get into two high speed accidents with our children in the car with us. Vehicle is currently at dealership along with others with the same problem, has been there for over 3 weeks as they attempt to get a harness in for it. They are telling people because they are out of loaners that they have to continue to drive the vehicle. THEY are not safe to be on the road at this point.

Feb 2, 2022

Driver door wiring harness is faulty and needs replaced. At random times during driving all alerts will go off in car triggering the windows to roll down, the parking brake to engage while the vehicle is moving, turning off adaptive cruise, lane keep assist and many other safety features while using them. I fear for the safety of the passengers in my car and those around me as I am unable to know when the brake will engage. The dealer has confirmed the need for replacement but does not have the parts to replace. They will not provide a loaner and have no estimate of when parts will be available for repair. The issue is ongoing and random.

Jan 30, 2022

While i am driving my car start acting crazy first the windows go down following for some mesenges in the screen, Error: driver door contact switch Error: start/stop Fault:electronic parking brake The electric brake is activated wile i am driving that was the mos scare thing happened to my family and me.

Jan 28, 2022

The below are known issues dating back to at least 2020 Atlas models, but this first appeared in our vehicle mid-November 2021; we purchased the car new June 2021. The driver door contact switch has failed. There are annoyances - the widows randomly roll down, lots of dinging, warning lights, etc. - but the safety issue is that the emergency brake will come on sometimes when you brake. We have a child and cannot risk suddenly being stopped on a highway. Because of this, the car is undriveable. VW estimates the part will be available in 2023, so there are people driving around with this safety issue because they have no second car and people who are paying a loan on a car they cannot drive. These issues have been replicated by the dealer. The case has been escalated to VW and there is no sense of urgency. See here for reports of others with the same experiences: https://www.vwatlasforum.com/threads/error-driver-door-contact-switch.6359/

Jan 24, 2022

Due to faulty driver side wiring harness the computer system on the vehicle will engage the automatic parking break while driving. In addition windows open randomly and vehicle displays a variety of warnings on the dash indicating that the engine is running and that the door sensor is malfunctioning. When the parking break engages the vehicle jolts to a stop unexpectedly creating a dangerous situation for the vehicle, especially when moving through an intersection. The problem has been confirmed by the dealership where it is waiting on a new part. Other owners have reported the symptoms as reported here : https://www.vwatlasforum.com/threads/error-driver-door-contact-switch.6359/

Jan 12, 2022

Purchased the car in April 2021. After 230 miles of driving remote start stopped working. VW service center diagnosed faulty soldering on fuel pump and replaced it. In December 2021 both passenger side windows started opening on their own while in park and driving. Shortly started getting error message from proximity sensors, adaptive cruise control and finally brakes with service engine message. Brought to VW service center and got diagnosed with faulty door harness. Service technician informed me that they had 20+ cars with similar issue and shortage of parts. Ultimately I was told vehicle is not safe to drive, due to car identifying door as open and shutting off engine mid-driving. Harness replaced, not the trunk is opening in park and windows are still opening by themselves. Sent the vehicle to service center by tow truck, applied for lemon law replacement and VW corporate. This should be heading to recall to prevent driving accidents. VW corporate is very hard to contact and follow-up is very poor. Other vehicle issues: Low coolant level, faulty door lock on passenger door.

Dec 28, 2021

Check engine light came on, windows were going down 1/8 of the way on their own, parking brake goes on automatically while engine is on while driving and pressing on brake, cannot utilize any controls on driver door. Dealer checked and it is the door harness that is on backorder. I was told 41 customers ahead of me waiting for same part in Northeast USA. Car is not safe to drive due to parking brake automatically engaging. VW of America notified and my case was escalated and I have initiated the PA Lemon Law Arbitration process. Issues first appeared 11/8/21. I have been given a smaller loaner vehicle from dealer on 11/9/21 and am still using that.

Dec 1, 2021

Door Sensor causing car to throw various codes. Windows rolling down by themselves, parking brake engaging by itself. VW knows about the problem and should be a recall. Parts is on back order with time frame.