2016 VOLKSWAGEN CC Air Bags Problems

I purchased my Volkswagen CC in 2019. It hasn't been officially 4 years of owning the vehicle, and the clock spring or air bag light comes on in which it seems every 1.5 years. It costs over $800 to repair, and the first repair was replaced by certified VW OEM parts. I can't get an inspection and pass because the horn will not work. My safety is put at risk as I can't warn other drivers who aren't paying attention that I am close by. I actually ended up getting a ticket for switching lanes so fast due to getting out of the way of a vehicle on the interstate who almost ran into me. There is no warning when this happens, it just decides to stop at any given time. This page will not allow me to upload the other scanned diagnosis that was repaired from 2020. Please advise.

Clock spring broke, now NO airbag and nothing on the steering panel works including the horn and airbag. First I was told by the dealship that it was a California car so they would fix it, today I was told they would not. So we are driving a car with NO airbag. They want $700 to replace this part with a long waiting period.

The clock spring in the steering wheel broke causing the airbag light to come on, the audio controls on the steering wheel to stop working and a noise coming out of the wheel when I turn it. The failure has been confirmed by a mechanic. There were no symptoms of the issue prior to failure.

Clock spring went out so airbag and horn do not work

My 2016 VW CC (VIN: [XXX]) has a clock spring failure. I brought my car in to Riverhead Bay Motors on 2/12/2019, with the hope of diagnosing and fixing the part. They had to order the part, so only diagnosis was done. Diagnosis confirmed that the clock spring (in VW’s own words from the bill): “Upon further diag found clock spring defective”). I was told in conversations prior to bringing the car in, with corporate, if they identified a torn clock spring as the cause, a case manager would look into and consider if my car perhaps had a faulty part and the fix could be covered by Volkswagen. After many days spent waiting for the opportunity to speak to a supervisor, I finally was able to on 2/15/2019. Volkswagen is refusing to acknowledge that my clock spring issue is the same as what prompted: both a recall, and an extended warranty, and is peer to of an active investigation—escalated to an engineering analysis--by the NHTSA (EA18-003). They are insisting I pay out of my own pocket to replace their defective product. Since the supervisor was unwilling to give any info on who made the part and whether the relation was causal, I spent some time this weekend using the NHTSA as a transparent resource. What I have found is that the faulty part in my car is the same one that was involved in a previous recall, and the same one involved in a voluntary extended warranty—although my VIN is not part of either action. Much of my own research has involved the review of the many piecemeal responses to NHTSA Inquiry EA18-003. The component which failed is Part number: 5K0-953-569 AS. The part is supplied by Valeo (otherwise referred to as Valeo Robust), and appearing to be in the class CW50/2012---for the VW CC model years 2012-2016 (see below, Table one: Clock spring part identifier). According to confirmation with Michelle Stokes at Riverhead Bay Motors on 2/18/2019—part 5K0-953-569 AS is THE ONLY clock spring that is available to my car INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

THE CLOCK SPRING HAS FAILED ON MY CC CAUSING ALL AIRBAGS TO BE DISABLED. VOLKSWAGEN REFUSES TO FIX THIS AS A SAFETY ISSUE. I'M FILING THIS IN THE EVENT THAT SOMETHING HAPPENS I WILL HAVE FULL RECOURSE AGAINST THEM FOR NEGLIGENCE OVER PROFIT.

Mileage: 55,000

IT LOOKS LIKE A PROBLEM WITH THE COMPUTER SYSTEM ALL MY LIGHT AND SENSORS CAME ON INCLUDING AIRBAGS ETC.. IT HAPPENS WHEN I TURN MY CAR ON TO GO TO WORK.

Mileage: 70,000

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V535000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4490) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL VW HAS NO PART--THEY HAVE NO TIMELINE FOR THE PART--THE ARE REFUSING A LOANER UNTIL THEY HAVE THE PART (WHICH MAKES NO SENSE). THEY REFUSE TO COMMENT ON WHETHER THE CAR SHOULD BE DRIVEN. I SHOULD NOT HAVE TO CHOOSE BETWEEN MY FAMILY'S SAFETY AND SPENDING MORE MONEY--THEY NEED TO PROVIDE A LOANER! *TR

Mileage: 45,000

WHAT HAPPENS IS EXACTLY WHAT IS DESCRIBED IN OTHER MODELS AND YEARS OF THE SAME MODEL. FAILURE OF THE STEERING POWER AND AIRBAG FAILURE DUE TO FAILURE OF CLOCKSPRING. THIS IS A NEW CAR AND IT WOULD BE QUITE A COINCIDENCE TO HAVE THIS SAME ISSUE WITH THE SAME MANUFACTURER AND NOT HAVE IT BE CAUSALLY RELATED BASED ON THE SAME DEFECT WHICH CAUSED A SIMILAR RECALL. THE AIRBAG SENSOR LIGHT WEN TON, HORN WOULDN'T WORK, ELECTRICAL COMPONENTS ON WHEEL WON'T WORK. BRINGING FOR REPLACEMENT OF CLOCKSPRING (SAME AS IN OTHER RECALL).

Mileage: 41,000

TAKATA RECALL