2012 VOLKSWAGEN EOS Air Bags Problems

63 complaints about Air Bags

63
Complaints
1
Crashes
0
Fires
0
Deaths

High Severity Issue

This component has been associated with crashes, fires, or deaths.

This Problem Across All Years

All Air Bags Complaints (63)

Mar 2, 2025 Crash

In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the VW dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?

Mar 22, 2021

VW RECALL69L2 AIRBAG -CLOCK SPRING FAILURE NHRSA CAMPAIN #15V483000

Oct 30, 2019

WHILE DRIVING A 2012 VW EOS, THE ENGINE STUMBLED AND UNLOADED TONS OF SMOKE OUT OF THE REAR OF THE CAR. THIS INCIDENT OCCURRED WHILE DRIVING THE CAR AT A HIGH RATE OF SPEED AND CAUSED A DANGEROUS SITUATION. THE DEALERSHIP REPLACED THE DEFECTIVE FUEL INJECTOR, WHICH HAPPENS TO BE UNDER WARRANTY FOR 120,000 MILES. THE ISSUE I HAVE IS THAT VW WILL NOT PROACTIVELY REPLACE THE DEFECTIVE FUEL INJECTORS, POTENTIALLY CAUSING 3 MORE DANGEROUS SITUATIONS. ADDITIONALLY, WHEN A FUEL INJECTOR FAILS THERE IS A HIGH PROBABILITY OF A CATALYTIC CONVERTER FAILURE DUE TO THE ENGINE MISFIRE. THIS HAPPENED TO ME AND VW WOULD NOT COVER THE FAILURE OF THE CATALYTIC CONVERTER - WHICH SEEMS UNFAIR, ESPECIALLY IN LIGHT OF VW'S ISSUE WITH ITS RECENT EMISSION SCANDAL. I HAD 2 INDEPENDENT MECHANICS VERIFY THE IMPACT A FAILED FUEL INJECTOR HAS, YET MY VOLKSWAGEN DEALERSHIP DID NOT AGREE MINE WAS CAUSED BY A FAILED INJECTOR.

Mileage: 99,000

Jan 16, 2019

TAKATA RECALL. RECALLED OCTOBER 2018 FOR REPLACING THE AIRBAG UNIT, RECALL COMPLETED. IN NOV. DEC. 2018 RECEIVED PHONE CALLS TELLING US THE WRONG PART HAD BEEN FITTED AND WE SHOULD RETURN TO THE DEALER JOSEPH VW 3813 MONTGOMERY ROAD, CINCINNATI OHIO 45212. RETURNED CAR TO DEALER WHO AFTER 2 1/2 HOURS COULD NOT GET THE WRONG PART OFF. DEALER TO CONTACT VW FOR INSTRUCTIONS. CAME BACK NEXT DAY TO COLLECT THE CAR. I FOUND THAT BACK IN OCTOBER A NEW AIR BAG ASSEMBLY HAD BEEN FITTED WHICH WAS THE CORRECT PART. THE WRONG PART WAS INFACT THAT ONLY A NEW IGNITER WAS TO BE FITTED. THE DEALER CLAIMED HE HAD KEPT THE OLD AIRBAG ASSEMBLY, REMOVED THE NEW ASSEMBLY FROM THE VEHICLE AND CHANGED THE IGNITER FROM THE NEW ASSEMBLY TO THE OLD ASSEMBLY AND REINSTALLED THE OLD ASSEMBLY. THE PROBLEM WAS THAT THE MECHANIC COULD NOT GET THE PART OFF WHICH WAS STUCK TO THE ASSEMBLY. TO REINSTALL THE NEW IGNITER IT NEEDED MODIFICATION WHICH THE MECHANIC UNDERTOOK AND REPLACED WITH AN UNCALIBRATED TORQUE WRENCH. I REFUSED TO SIGN THE ORIGINAL INVOICE AND ONLY SIGNED WHEN I CORRECTED THE WORDING. MY WIFE WHO DRIVES THE CAR IS CONCERNED THAT THIS MIS MATCH OF MODIFIED PARTS IS STILL LESS THAN 100% SAFE AND WILL NOT DRIVE OUR GRANDCHILDREN TO AND FROM SCHOOL. *TR THE DEALER STATED THAT THEY WOULD REPLACE THE AIRBAG AT NO CHARGE TO THE CONSUMER. *TR*JS

Mileage: 59,901

Jan 3, 2019

TAKATA RECALL - WE WENT TO VW DEALER OF VAN NUYS ON AUG 17, 2018 AND THEY STATED THAT PART HAVE BEEN SPECIAL ORDER. I HAVE FOLLOWED UP WITH PHONE CALLS TO DEALER ON DEC 26, 2018 AND THEY STATED TO CALL BACK IN 2 WEEK, SO WE FOLLOWED UP ON 1/3/19 AND STILL ON NATIONAL BACK ORDER WITH NO ESTIMATE DATE OF ARRIVAL.

Nov 24, 2018

AS I WAS BACKING OUT OF A PARKING SPOT ON 12/29/17, NOT QUITE 3 MONTHS AFTER I BOUGHT THE CAR, THE CLOCK SPRING FAILED, WHICH MEANT NO AIRBAGS. SINCE I KNEW THIS WAS PREVIOUSLY AN ISSUE, I CONTACTED VW DIRECTLY SINCE THE RECALL WAS NOT COMING UP AT THE DEALERSHIP. THEY TOLD ME THAT THE PART HAD BEEN PREVIOUSLY FIXED IN 2016 UNDER THE RECALL, AND EVEN THOUGH THE PART FAILED AGAIN IN LESS THAN 2 YEARS, IT WASN'T COVERED UNDER WARRANTY.

Mileage: 69,000

Oct 25, 2018

2012 VOLKSWAGEN EOS KOMFORT. CONSUMER WRITES IN REGARD TO VEHICLE AIRBAG SAFETY RECALL. *AS THE CONSUMER STATED SINCE THE AIRBAG RECALL WAS COMPLETED, THE AIR BAG WARNING LIGHT ILLUMINATED ON MULTIPLE OCCASIONS. *JS

Aug 31, 2018

TAKATA RECALL I HAVE CONTACTED TOM BUSH VOLKSWAGEN IN JACKSONVILLE FL TWICE REGARDING THE REPAIR FOR THE RECALL ON MY VEHICLE. I WAS TOLD PARTS WOULD BE AVAILABLE AFTER AUGUST 5 2018. TO DATE, I STILL AM UNABLE TO HAVE THIS RECALL REPAIR COMPLETED AS I AM TOLD PARTS ARE NOT AVAILABLE.

Aug 22, 2018

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBARN VOLKSWAGEN OF MT PROSPECT (333 W RAND RD, MT PROSPECT, IL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Aug 16, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, (518) 512-0024) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. AH

Jul 18, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (NAPLETON'S VOLKSWAGEN OF SANFORD, 4175 S ORLANDO DRIVE, SANFORD, FL 32773, 1-855-517-8440) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Jul 17, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (SHEARER VOLKSWAGEN OF SOUTH BURLINGTON, 1030 SHELBURNE RD, SOUTH BURLINGTON, VT 05403, 1-888-658-1130) WAS CONTACTED AND CONFIRMED THAT THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

Mar 10, 2018

I TOOK MY 2012 VW EOS TO THEM FOR A CLOCK SPRING FAILURE WHICH IS UNDER A RECALL. THEY TOLD ME THAT IT DID NOT FALL UNDER THE RECALL BECAUSE THEY PUT A DUST COVER OVER THE CLOCK SPRING IN 2015. I TOLD THE THAT THERE IS NO WAY THE MECHANIC WHO DID THE WORK COULD GUARANTEE THAT NO DEBRIS GOT INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO THE DUST COVER BEING INSTALLED. I ALSO TOLD THEM THAT THE FEDS OPENED ANOTHER INVESTIGATION IN OCT 2017 FOR VW NOT DOING ENOUGH TO FIX THE PROBLEM WITH THE POORLY DESIGNED PART IN 2015. I TOLD THE MANAGER AT THE DEALERSHIP ABOUT THIS AND HE SAID THERE WAS NOTHING HE COULD DO. HE SAID THAT WHEN THE DUST COVER WAS PUT ON THEY NEVER GOT CLOSE TO THE CLOCK SPRING. I TOLD HIM THAT THEY DIDN'T HAVE TO GET CLOSE TO THE CLOCK SPRING BECAUSE DEBRIS HAD ALREADY GOTTEN INTO THE CLOCK SPRING DURING THE 3 YEARS PRIOR TO IT BEING INSTALLED WHICH COMPROMISED THE CLOCK SPRING LEADING TO THE PREMATURE FAILURE OF THE CLOCK SPRING. I DON'T KNOW IF HE UNDERSTOOD WHAT I WAS SAYING OR WAS JUST BLOWING ME OFF.

Mileage: 79,000

Mar 7, 2018

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. IN ADDITION, THE HORN FAILED TO SOUND. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED SUNNYVALE VOLKSWAGEN (1025 E EL CAMINO REAL, SUNNYVALE, CA 94087) AND WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Feb 24, 2018

THE VW SAFETY RECALL 15V483 - SAFETY RECALL 69L2 ON THE CLOCK SPRING- VW DID THEIR "FIX" WHEN I TOOK IT IN 2016, HOWEVER THE STEERING WHEEL CLOCK SPRING WENT BAD (LOSS OF STEERING CONTROL WHEN BACKING UP- ALSO CONTROLS STEERING WHEEL CONTROLS SUCH AS CRUISE CONTROL) STILL- WHEN I CONTACTED VW SERVICE THEY RAN MY VIN AND STATED THE PROBLEM WAS TAKEN CARE OF UNDER THE 2016 RECALL AND IT WOULD ONLY BE FIXED FOR COST. - OBVIOUSLY IT DID NOT TAKE CARE OF IT. I TOOK IT INTO A PRIVATE VENDOR OF GERMAN CARS WHO REPLACED THE CLOCK SPRING - TOTAL COST $543.98 I FEEL THAT VW NEEDS TO EXPAND THIS RECALL AS THEY DIDN'T DO ENOUGH

Mileage: 60,000

Jul 18, 2017

NOTIFIED LAST FEB OF AIRBAG RECALL - CALLED LOCAL DEALER - SOUTHERN VW OF CHESAPEAKE AND HAVE RECEIVED NO FURTHER WORD

Jul 13, 2017

TAKATA RECALL: I AM AFRAID TO DRIVE MY CAR GIVEN THE RISK. THIS RECALL WAS SENT TO ME OVER A YEAR AGO AND STILL HAS NOT BEEN MADE AVAILABLE.

Mileage: 98,000

Jun 9, 2017

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY VOLKSWAGEN (LOCATED AT 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE THE REPAIR OR A TIMEFRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ *CN

May 19, 2017

TAKATA RECALL IT'S BEEN OVER A YEAR. TODAY, BEFORE FILING THIS, I CALLED THE DEALER ONE LAST TIME TO CHECK ON REMEDY. THEY SAID THE PART WAS IN, COME ON DOWN IT WILL ONLY TAKE AN HOUR. I DROVE THE 20 MILES ONLY TO BE TOLD, "SORRY, THERE'S STILL NO REMEDY FOR YOUR MODEL." I'VE BEEN FORCED TO DRIVE A CAR THAT VW KNOWS COULD EXPLODE IN MY FACE. NO OPTIONS WERE OFFERED.

Apr 27, 2017

TAKATA RECALL - NO HELP FORM DEALER OR VOLKSWAGON HOTLINE.

Mileage: 36,500

Apr 21, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PARTS WERE EXPECTED TO ARRIVE IN THE SUMMER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/30/17*LJ *CN

Apr 18, 2017

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 14, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DOT THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 14, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Apr 11, 2017

APRIL 1016 RECEIVED A RACALL NOTICE REGARDING 69M9 TAKATA SDI DRIVER FRONTAL AIRBAG. CALLED MANY TIMES, NO PARTS. CALLED TODAY, ONE YER LATER, NO PARTS. HAS VOLKSWAGEN DEFAULTED ON THEIR PROMISE TO REPLACE THIS FAULTY PART. I KNOW THEY HAVE CHALLENGED THE RECALL, BUT I WAS UNDER THE IMPRESSION THAT THEY WOULD COMPLY. VW REFUSED TO SUPPLY A REPLACEMENT CAR. KNOW THAT IN TESTS THIS PARTICULAR AIR BAG FAILED.

Mar 28, 2017

TAKATA RECALL. AFTER BEING INFORMED MY VEHICLE IS SUBJECT TO THE TAKATA RECALL, THE DEALERSHIP HAS REFUSED TO RECTIFY THE SITUATION TIME AND TIME AGAIN. I FEAR EVERYDAY FOR MY LIFE BECAUSE OF THIS SITUATION AND THE DEALERSHIP CONTINUES TO DENY RESPONSIBILITY. PLEASE HELP! I WILL NOT WAIT FOR A CATASTROPHE TO HAPPEN FOR THEM TO DO ANYTHING ABOUT IT. MY LIFE IS DEFINITELY IN THEIR HANDS AND MY SAFETY IS THEIR RESPONSIBILITY.

Mar 27, 2017

TAKATA RECALL DEALER HAS NO REPLACEMENT PARTS AND CANNOT TELL ME WHEN THEY WILL BE AVAILABLE. VW WILL NOT PROVIDE A LOANER SO I EITHER DO NOT DRIVE OR RENT A CAR MYSELF FOR WHO KNOWS HOW LONG! MY WIFE IS DISABLED AND CANNOT USE THE REAR SEAT.

Mileage: 36,000

Mar 17, 2017

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mar 16, 2017

TAKATA RECALL. RECEIVED RECALL NOTICE APRIL 2016. ALMOST ONE YEAR LATER THE VW MANUFACTURER STILL HAS NOT TAKEN ACTION ON THIS KNOWN RECALL FAULT THAT HAS CAUSED FATALITIES. THIS DELAY IS TOTALLY UNACCEPTABLE AND PLACES MY FAMILY AT RISK.

Mar 15, 2017

TAKATA RECALL: IT HAS BEEN OVER A YEAR SINCE WE RECEIVED NOTIFICATION ABOUT THE TAKATA AIR BAG SAFETY ISSUE. HOW MUCH LONGER WILL IT TAKE FOR THIS SAFETY PROBLEM TO BE RESOLVED (ON MY CAR)?

Mileage: 19,000

Mar 15, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) FOR THE FRONT DRIVER SIDE INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mar 14, 2017

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 14, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS KOMFORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS, SEAT BELTS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 05/23/17 *BF UPDATED 08/15/2017*JS

Mar 5, 2017

SAFETY RECALL 69M9 LETTER RECEIVED 5/16/16, WAS TOLD STILL NO PARTS 6/6/16, WAS TOLD STILL NO PARTS 11/11/16. I THINK 10 MONTHS IS TO LONG.

Mar 2, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Mar 1, 2017

TAKATA RECALL, THIS ISSUE HAS NOT BEEN FIXED AND I NOW WANT TO TRADE IN THE CAR AND THE DEALER TELLS ME IT IS WORTH SUBSTANTIALLY LESS BECAUSE THIS HAS NOT BEEN FIXED.

Feb 21, 2017

THE TAKATA RECALL (#16V078) OCCURRED OVER 1 YEAR AGO ON FEBRUARY 9, 2016, AND THERE IS STILL NO FIX. PER THIS RECALL, DRIVING MY CAR IS DANGEROUS, AND HAS BEEN NOW FOR OVER A YEAR. VW HAS PROVIDED NO UPDATES ON THE AVAILABILITY OR POTENTIAL TIMING OF A FIX.

Feb 14, 2017

TAKATA AIRBAG-MY CAR HAS NOT BEEN REPORTED AS BEING IN FLORIDA YEAR ROUND. I DO NOT SEE IT AS A PRIORITY ON THE .PDF LIST OF VEHICLES BEING PRIORITIZED FOR REPAIR. MY CAR HAS ALWAYS BEEN IN A HIGH HUMIDITY ZONE IN SOUTH FLORIDA AND I HAVE OWNED IT SINCE OCT 2014. I WANT IT REPLACED AS IT IS HIGH RISK AND COULD KILL ME AND MY KIDS.

Jan 17, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jan 12, 2017

TL* TAKATA RECALLTHE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/02/17*LJ

Dec 17, 2016

TAKATA INFLATORS: NOTHING HAS HAPPENED YET, BUT SINCE THE RECALL SAYS THAT SERIOUS INJURY OR DEATH MAY OCCUR BECAUSE OF THE FAULTY AIRBAG I AM CONCERNED THAT IT HAS TAKEN SO LONG AND WE STILL DO NOT HAVE ANY INDICATION OF WHEN THIS WILL BE FIXED.

Dec 17, 2016

TAKATA RECALL REQUIRED AIRBAG REPLACEMENT UNDER SAFETY RECALL 69M9 NHTSA RECALL NUMBER 16VO78 HAS NOT BEEN DONE IN A TIMELY MANNER RESULTING IN A CONTINUING DANGEROUS SITUATION FOR THE VEHICLE OCCUPANTS.

Mileage: 50,000

Dec 12, 2016

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE REPAIR FOR THE RECALL WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Nov 10, 2016

TAKATA RECALL, I RECEIVED A NOTICE ON 4-16-2016 THAT THE TAKATA AIRBAG NEEDED TO BE REPLACED IN OUR EOS 2012 VEHICLE. I HAVE BEEN UNABLE TO GET THE FREDERICKSBURG VW DEALERSHIP LOCATED AT 5208 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA TO REPLACE THE AIRBAG. I HAVE SPOKEN TO THEM ON A NUMBER OF OCCASIONS AND HAVE SENT EMAILS TO OTHERS WITHIN VW BUT HAVE BEEN UNABLE TO GET VW TO REPLACE MY AIRBAG.

Oct 30, 2016

MY CAR IS PART OF TAKATA AIRBAG RECALL. DEALER WIL NOT REPAIR OR PROVIDE LOANER VEHICLE. MY SAFETY AND MY FAMILY'S SAFETY IS AT SERIOUS RISK. THAT IS UNACCEPTABLE. I TRIED SELLING THE CAR BUT WAS OFFERED RIDICULOUSLY LOW VALUE DUE TO RECALL. SO THEY WON'T FIX IT AND FURTHER WILL PENALIZE ME FINANCIALLY WHEN TRYING TO TRADE IT. I WANT MY CAR FIXED NOW OR A LOANER VEHICLE PROVIDED

Oct 20, 2016

TAKATA RECALL ON MY VIN STATES: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." IF MY VEHICLE IS UNSAFE TO DRIVE AS REPORTED BY TAKATA SAFETY RISK, WHAT IS MY NEXT COURSE OF ACTION SINCE THE RECALL IS INCOMPLETE AND REMEDY IS NOT YET AVAILABLE? *TR

Mileage: 50,000

Sep 19, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Sep 7, 2016

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Sep 7, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS) AND 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Aug 13, 2016

TAKATA RECALL - EVEN THOUGH VW PUBLISHED PUBLIC NOTICE OF THIS AIR BAG RECALL ON APRIL 12, 2016, WE STILL HAVEN'T BEEN NOTIFIED OF A SCHEDULED REPLACEMENT. WE SHOULD BE ON A PRIORITY LISTING SINCE WE LIVE IN A SUB-TROPICAL CLIMATE (SC) AND OUR VEHICLE IS AMONG THE OLDER INSTALLATIONS (2012). WE HAVE NEVER BEEN CONTACTED BY VW.

Aug 12, 2016

I CALLED FINDLAY VW IN HENDERSON NV TO MAKE APPT TO HAVE AIRBAG REPLACED. THEY SAID VW DOES NOT "HAVE A REMEDY" AND THEY HAVE NO IDEA WHEN THE AIR BAG CAN BE REPLACED. IT IS COMMON KNOWLEDGE VW IS DRAGGING THEIR FEET IN REPLACING THESE TAKATA AIRBAGS. I WANT TO SELL THIS CAR SINCE I ONLY BOUGHT IT IN 9/2015. WHERE CAN I GET THE AIRBAG REPLACED? I HAVE A THREE YEAR PLATINUM EXTENDED WARRANTY THRU THAT COVERS THE AIRBAGS. I DO NOT WANT TO DRIVE THE CAR BECAUSE OF THE DANGER. I HAVE READ WHERE OTHER MANUFACTURERS AND REPLACING THE AIRBAGS AT A GOOD STEADY PACE EXCEPT FOR VW, WHICH DOESN'T SEEM TO BE REPLACING ANY. WHAT GIVES? WHO CAN I SEEK RECOURSE FROM?

Mileage: 15,750

Aug 7, 2016

TAKATA RECALL. I LEASED THIS VEHICLE AND THEN PURCHASED IT FROM THE DEALER. HE SOLD IT TO ME AFTER THE AIRBAG ISSUES WERE KNOWN AND DID NOT ADVISE ME OF THAT BEFORE PURCHASE. ALSO I HAVE BEEN GIVEN NO DATE ON WHICH THE DEADLY AIRBAGS WILL BE FIXED. I WAS NOTIFIED IN FEBRUARY 2016. I AM AFRAID MY CAR WILL BE HIT AND THE AIRBAGS WILL KILL ME. WHEN IS SOMETHING GOING TO BE DONE TO FORCE VW TO GIVE ITS CAR OWNERS A LOANER UNTIL THIS ISSUE IS FIXED?

Jul 25, 2016

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jul 21, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 09/14/16 *BF UPDATED 09/20/16.*JB

Jul 11, 2016

THERE ARE NO PARTS AVAILABLE TO REPLACE THE AIRBAGS THAT HAVE BEEN RECALLED AND ARE A THREAT TO LIFE IF THEY DEPLOY. I BOUGHT OUT MY LEASE TWO YEARS AGO AND I BELIEVE THEY KNEW OF THIS ISSUE BUT LET ME BUY THE CAR ANYWAY. ALSO, THE RECALL JUST SAID THE AIRBAG DIDN'T WORK PROPERLY, NOT THAT SHARDS OF METAL COULD KILL ME IF IT DEPLOYED. I ONLY LEARNED THIS SATURDAY WHILE AT THE DEALER AFTER I PUT OVER $300 FIXING THE START BUTTON AND $700 PUTTING ON NEW TIRES. THE DEALER SAID HE WOULD BUY MY CAR FOR $12,000 ONLY IF I BOUGHT ANOTHER VW. THIS CAR IS A THREAT TO MY LIFE AND I DON'T WANT TO DRIVE IT. PLEASE TAKE ACTION SO WE ARE NOT FORCED TO GAMBLE WITH OUR LIVES WHILE DRIVING A VEHICLE WE BOUGHT AND MAINTAINED IN GOOD FAITH!

Jul 7, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 28, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT...UPDATED 09/12/16 *BF UPDATED 09/21/16.*JB

Jun 27, 2016

TAKATA RECALL, I CANNOT TRADE IN MY CAR UNTIL THE RECALL IS TAKEN CARE OF!!!

Jun 3, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

May 27, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V285000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ....UPDATED 07/05/16 *BF UPDATED 07/14/16.*JB UPDATED 11/23/16. *JB

May 5, 2016

RECEIVED AIRBAG RECALL NOTICE FROM VW. CALLED LOCAL DEALER WAS REFERRED TO VW AMERICA. VW IS DOING NOTHING FOR CUSTOMERS AS NHTSA HAS NOT ISSUED A DO NOT DRIVE ORDER. HOW MANY DEATHS WILL IT TAKE TO FORCE VW INTO DOING WHAT IS RIGHT FOR CONSUMERS OR FOR NHTSA TO ISSUE A DO NOT DRIVE ORDER?. IF MY WIFE DRIVES HER CAR, AND IS INJURED, I WILL BE HOLDING VW AND THE NHTSA RESPONSIBLE.

Mileage: 18,500

Apr 18, 2016

TAKATA RECALL. I CONTACTED VW TODAY AND THEY HAVE REFUSED TO REMOVE MY VEHICLE FROM SERVICE AND PROVIDE A RENTAL OR LOANER VEHICLE UNTIL MY CAR IS REPAIRED AND SAFE TO DRIVE. HONDA HAS PROVIDED LOANER VEHICLES. WHAT MAKES VW ANY DIFFERENT. AS OUR PRIMARY MODE OF TRANSPORT, THIS VW SHOULD BE REQUIRED TO BE REMOVED FROM SERVICE BY THE US GOVERNMENT. THIS CAR IS A POTENTIAL DEATH TRAP TO MY FAMILY!!

Mileage: 24,320

Apr 15, 2016

"TAKATA RECALL" VW IS DRAGGING THEIR FEET AND PUSHING BACK ON THE NHTSA ABOUT THIS RECALL AND THE PUBLIC IS SUFFERING OVER IT. I CALLED BOTH DOUGLAS VW SUMMIT, NJ AND VW OF AMERICA CORP OFFICES AND NO ONE KNOWS WHEN THIS WILL BE AVAILABLE TO FIX. MEANWHILE MY WIFE RIDES AROUND WITH A GRENADE IN FRONT OF HER. VW CORP REFUSED ME A LOANER UNTIL THEY GET THIS FIX AVAILABLE. MEANWHILE YET ANOTHER TRAGIC DEATH IN TEXAS FROM THE SHRAPNEL CUTTING THE JUGULAR VEIN AND CORRODED ARTERY OF THIS POOR GIRL. WHO IS NEXT, WHILE VW DRAGS THEIR FEET. RECALL NOTICE WAS DEC 2015 OR JAN 2016