2013 VOLKSWAGEN EOS Air Bags Problems

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.

Mileage: 108,000

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

Mileage: 22,000

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO HAMILTON VOLKSWAGEN (2200 NJ-33, HAMILTON SQUARE, NJ 08690, 609-587-76000) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE CLOCKSPRING WAS NOT REPLACED. THE MANUFACTURER STATED THAT THE CLOCKSPRING WAS ALREADY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 904,502.

Mileage: 904,502

TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG HOUSING OR TO DISCONNECT THE HORN SWITCH TO STEERING WHEEL WIRE HARNESS CONNECTION. IMPROPER PULLING ON THIS PIGTAIL WIRE OR CONNECTION CAN RESULT IN DAMAGE TO THE HORN SWITCH MEMBRANE OR FEED CIRCUIT." ALTHOUGH I HAVE A WARRANTY I WAS TOLD MY ISSUE IS NOT COVERED AND THAT I NEED TO PAY $598.00 PRE TAX TO FIX THE ISSUE. BASED ON WHAT IS DOCUMENTED ONLINE IT WOULD SEEM AN ERROR OCCURRED WITH THE INSTALLATION OF THE AIRBAG INFLATOR KIT IMPACTING MY HORN. I DID ASK THE DEALERSHIP WHAT OTHER ISSUES COULD THIS CAUSE AND IF THE AIRBAG WAS IMPACTED THEY EXPLAINED SINCE THE AIRBAG INDICATOR LIGHT WAS NOT ON NOTHING WAS WRONG WITH THE AIRBAG. HOWEVER THE INDICATOR LIGHT WAS NOT ON WITH THIS RECALL EITHER BUT SOMETHING WAS HORRIBLY WRONG. I'D LIKE ANY ASSISTANCE TO CONFIRM THIS HORN ISSUE IS NOT RELATED TO THE REPLACEMENT DEALING WITH THE TAKATA RECALL. THANK YOU.

Mileage: 45,408

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED THE CAR OFF ON OCTOBER 16TH AT 9 AM FOR AN 9:15 APPOINTMENT, THEY CALLED AROUND 11 AM SAYING THE CAR NEEDED $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, AND THE BUTTONS ON THE STEERING WHEEL. I WASN'T GOING TO PAY FOR IT, THEY WERE WORKING WHEN I DROPPED THE CAR OFF. THE DEALERSHIP CONTACTED MANAGEMENT AT VW AND THEY SAID THEY WERE NOT GOING TO PAY FOR IT. THE SERVICE SUPERVISOR IS CALLING SOMEONE ELSE AT THE DEALERSHIP TO SEE ABOUT GETTING THE PROBLEM RESOLVED. I CONTACTED VW OF AMERICA CUSTOMER SERVICE AT 800-822-8987, TALKED TO KAY C., THE LEADERSHIP TEAM AT VWOA SAID BECAUSE OF THE AGE OF THE CAR AND MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. SO IT IS MY FAULT THAT THE RECALL TAKES OVER 5 YEARS TO GET TO MY CAR, WHAT IF I HAD BEEN IN AN ACCIDENT AND DIED DUE TO SHARDS SEVERING MY ARTERIES IN MY NECK AND I BLEED TO DEATH IN AN OTHERWISE BEIGN ACCIDENT, WHILE WAITING FOR THE AIRBAG TO BE REPLACED. IF I HAD NOT TAKEN THE CAR TO THE DEALERSHIP FOR THE AIR BAG RECALL, MY STEERING WHEEL CONTROLS AND HORN WOULD STILL BE WORKING. SO THIS FREE REPLACEMENT RECALL IS COSTING ME THREE DAYS WITHOUT A CAR, AND WHATEVER IT COSTS TO REPAIR WHAT THE DEALERSHIP BROKE..

Mileage: 90,000

TAKATA RECALL WE HAVE RECEIVED SEVERAL NOTICES FOR THE PAST YEAR THAT OUR AIRBAGS NEED REPLACEMENT AND THAT IT IS DANGEROUS TO DRIVE AS IS. HOWEVER, EVERY TIME WE CALL THE VW DEALER THEY TELL ME THEY DON'T HAVE PARTS. MOST RECENTLY I WAS TOLD THAT RIGHT NOW PARTS ARE NOT BEING MADE. WE NEED TO USE THIS VEHICLE. WHAT ARE OUR OPTIONS?

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). GURLEY LEEP AUTOMOTIVE GROUP (5302 GRAPE RD, MISHAWAKA, IN 46545, 1-888-506-1552) AND GURLEY LEEP VOLKSWAGEN (4004 NORTH GRAPE ROAD MISHAWAKA, IN 46545, 1-888-506-1552) CONFIRMED THAT THE PART WAS UNAVAILABLE AND WERE WAITING ON THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/08/17*LJ*** UPDATED 08/22/17*LJ UPDATED 10/12/2017*JS *CN

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MIDWESTERN AUTO GROUP DEALER ON 6335 PERIMETER LOOP RD, DUBLIN OH 43017 AND WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. ..UPDATED 07/31/17 *BF *CN

TAKATA RECALL- I HAVE TRIED TO CONTACT ALL DEALERSHIPS AROUND MY AREA, ALLEN, TEXAS AND WHEN I ASK ABOUT WHEN THE AIRBAGS IN MY CAR CAN BE REPLACED, ALL I HAVE GOTTEN IS, WE DON'T HAVE THEM YET AND WE DON'T KNOW WHEN WE WILL RECEIVE ANY FROM TAKATA. WE ARE AT THEIR MERCY. WE CAN'T HELP WITH THIS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL IT HAS BEEN OVER 6 MONTHS AND DEALER SAYS THEY STILL DO NOT KNOW WHEN REPAIR CAN BE MADE. WE PAID OVER 30 THOUSAND DOLLARS FOR THIS CAR BRAND NEW AND IT IS NOT SAFE TO DRIVE. IS THE REASON "MY GOVERNMENT" IS NOT FORCING THE ISSUE WITH THE CAR COMPANIES BECAUSE THEY DONATE SO MUCH MONEY TO ELECTIONS?

Mileage: 10,000

TL* THE CONTACT OWNS A 2013 VOLKSWAGON EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS) AND 16V078000 (AIR BAGS), BUT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.