2014 VOLKSWAGEN EOS Air Bags Problems

The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.

Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag

The Clockspring is a recalled item… Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer… On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem… But if there was I guess she just wouldn’t know… VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better… Took my complaint and said I’d just have to wait on the part???

The clockspring in my 2014 VW Eos failed on January 17, 2022. It was brought into the Alexandria, VA VW dealer who confirmed the problem and that the clockspring was under extended warranty due to known problems on January 19, 2022. However, the part was unavailable and no ETA was available, so I brought the car back home. As of April 19, 2022, Volkswagen continues to have no ETA for this part despite ongoing communication on my part. The vehicle has no working driver's side airbag or horn, which is a safety risk. Vokswagen continues to state that they are awaiting an ETA from their manufacturer. This must be impacting a significant amount of people, as this part is used for a number of Jetta and Eos model years.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DURHAM VOLKSWAGEN (LOCATED AT 3823 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 493-7411) TO BE DIAGNOSED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS RESET; HOWEVER, THE FAILURE RECURRED WITHIN A WEEK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

Mileage: 16,000

TAKATA RECALL I MOVED TO THE SOUTH BEND INDIANA AREA LAST IN THE FALL OF 2017. THE LOCAL DEALER (ABOUT 5 MILES AWAY) IS GURNEY-LEEP. I HAVE BEEN TRYING TO HAVE MY AUTOMOBILE SERVICED TO ADDRESS THE SAFETY ISSUE BUT THE DEALER REFUSES TO MAKE AN APPOINTMENT FOR ME, REFUSES TO CREATE OR PUT ME ON A CONTACT LIST WHEN THE PART "BECOMES AVAILABLE" AND REFUSES TO ORDER THE PART SO THAT THE ISSUE CAN BE ADDRESSED. I HAVE CALLED THE DEALER MULTIPLE TIMES SINCE 2017. THIS YEAR I CALLED ON JAN 10, FEB 12, AND MARCH 7 ONLY TO BE TOLD TO CALL BACK NEXT WEEK. I HAVE CONTACTED VW CORPORATE CUSTOMER SERVICE TWICE BUT THE DEALER STILL WILL NOT PERFORM THE REPAIR. CORPORATE ADVISED ME TO DRIVE APPROXIMATELY 80 MILES NORTH (ABOUT 90 MINUTES) TO HAVE THE REPAIR COMPLETED. IT IS MY BELIEF THAT THE DEALER IS ONLY PERFORMING THIS SERVICE WHEN OTHER AUTOMOBILES THAT NEED ANOTHER SERVICE ARE BROUGHT INTO THE DEALERSHIP SO THEY CAN MAXIMIZE THE REVENUE. DEALERS LIKE THIS DEFEAT THE ENTIRE RECALL EFFORT.

TAKATA RECALL I OWN 201 VW EOS, IVE RECEIVED SEVERAL RECALL NOTICES. IVE CONTACTED FINDLAY VW IN LAS VEGAS ITS BEEN OVER 6 MONTHS AND THE CANT OBTAIN THE PARTS VW OF PALM SPRINGS IS ALSO UNABLE TO LOCATEX THE PART TO FIX THE AIR BAG. MEAN TIME DRIVING MT CAR CAN RESULT IN DEATH OR INJURY. ARE YOU KIDDING ME. IVE OWNED AT LEAST 6 VW ONE BEING THE GTI THAT WAS VW BUY BACK.. ID LIKE MY EOS TO BE BOUGHT BACK AT THIS POINT. HOW CAN YOU GET AWAY WITH PUTTING MY LIFE IN DANGER. WHY CANT VW HAVE LENDER CARS AVAILABLE FOR THIS SITUATION? SOME BODY PLEASE HELP IM STRESSING SO BAD EVERY TIME I GET IN MY CAR. I CANT BELIEVE THEY ARE GETTING AWAY WITH THIS.. NNOT SURE OF START DATE OF RECALL

I AM GETTING NO WHERE WITH THE MANUFACTURER I CALLED SPOKE TO REPETITIVE ON THE PASSENGER AIR BAG. I REQUESTED WHAT AIRBAG PRODUCT. THEY DID NOT KNOW. PLEASE CONTACT ME IMMEDIATELY. [XXX]. MY NAME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER THREE MONTHS AGO. THE DEALER (ANTELOPE VALLEY VOLKSWAGEN, 39050 CARRIAGE WAY, PALMDALE, CA 93551) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

[XXX] NOT LISTED ON YOUR RECALL LIST BUT WAS REQUIRED. TAKATA AIRBAG WAS REPLACED BY VW UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Mileage: 18,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LOKEY VOLKSWAGEN 27850 US HWY 19 N, CLEARWATER, FL 33761 (888) 275-8388) AND WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE AND COULD TAKE 2-12 WEEKS BEFORE PARTS WERE TO BE DELIVERED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2014 VOLKSWAGEN EOS COMFORT. CONSUMER WRITES IN REGARDS TO TAKATA SDI DRIVER FRONTAL AIRBAG. *LD

2014 VOLKSWAGEN EOS. CONSUMER WRITES IN REGARDS TO AIRBAG REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WOULD LIKE TO BE REIMBURSED THE LAST 8 MONTHS OF PAYMENTS FOR THE LEASED VEHICLE. *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. NO SOLUTION AVAILABLE AND NO INDICATION OF TIMING FOR SOLUTION. CAR CAN NOT BE SOLD!

Mileage: 16,000

"TAKATA RECALL" - I DID NOT RECEIVE ANY COMMUNICATION FROM VOLKWAGEN OR MY CAR DEALER, DARCARS VOLKSWAGEN OF SILVER SPRING, MD. I ONLY LEARNED ABOUT THIS RECALL WHEN I APPROACHED ANOTHER DEALER ABOUT USING MY LEASED EOS (RETURNING 6 MONTHS EARLY) FOR THE LEASE OF A GMC VEHICLE. THAT DEALER IS THE ONE WHO TOLD ME ABOUT THE AIRBAGS RECALL AND TOLD ME THEY THE VALUE OF MY CAR, WHICH OTHERWISE IS IN EXCELLENT CONDITION, WOULD BE NEGATIVE VALUE BECAUSE THE AIRBAGS HAD NOT BEEN REMEDIED. I HAD NO CLUE THERE WAS A TAKATA AIRBAG RECALL FOR MY CAR!!! DOESN'T VW OR MY VW DEALER HAVE SOME RESPONSIBILITY TO NOTIFY THEIR CUSTOMERS OF A RECALL THAT COULD BE A DANGER??!!

"TAKATA RECALL" MY 2014 VW EOS HAS HAD 2 MAJOR LEAKS THAT RESULTED IN WATER STANDING IN THE CAR. I HAVE HAD TO USE A GREEN MACHINE TO VACUUM OUT THE WATER TWICE. THE HUMIDLY WAS SO HIGH AND THE TEMPERATURE IN THE SUMMER RESULTED IN 100% HUMIDITY IN THE CAR. THE DEALER FINALLY GOT THE LEAKS FIXED AND VW REPLACED THE CARPETS. I AM STILL WORRIED ABOUT THE AIR BAGS AND VW WILL DO NOTHING, THE LADY TOLD ME GOVERNMENT (NHTSA) HAS NOT GIVEN A TIME LINE FOR REPAIRS AND THEIR HANDS ARE TIED. MY CAR SETS IN THE BACK YARD I AM RELUCTANT TO DRIVE IT. THE PARTS ARE NOT AVAILABLE AND THE CAR HAS LESS THAN 2500 MILES. I BROUGHT THE CAR NEW AND WASTED THE MONEY YOU GUYS NEED TO STEP UP AND GET THIS PROBLEM RESOLVED, VW SAYS EVEN WITH THE LOCATION BEING IN TENNESSEE THERE IS STILL 6 MORE YEARS BEFORE THE AIRBAG NEEDS TO BE REPLACED. HOW MANY MORE PEOPLE HAVE TO GET KILLED OR INJURED BEFORE YOU STEP UP? I DO NOT WANT TO RISK MY LIFE ON THE CHANCE THE AIRBAG IS GOOD FOR 6 YEARS. YOU KNOW THERE IS A PROBLEM FORCE THEM TO FIX IT.

Mileage: 1,600

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2014 VOLKSWAGEN EOS. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD

TAKATA RECALL. I AM CONCERNED ABOUT INJURY IN THE EVENT THE AIRBAG DEPLOYS AND THAT TAKATA HAS NOT PROVIDED A REMEDY TO MY DEALER SOUTHERN VOLKSWAGEN IN CHESAPEAKE, VIRGINIA.

Mileage: 20,050

SUBJECT: TAKATA RECALL. DEAR SIR/MADAM, WE OWN A 2014 VOLKSWAGEN EOS AND RECEIVED NOTIFICATION EARLIER THIS YEAR ABOUT THE AIR BAGS RECALL; HOWEVER, THE PARTS TO DO THE REPAIR SEEM TO BE STILL UNAVAILABLE AND OUR CAR IS IN THE WAITING LIST YET. AS OF KNOW, UNFORTUNATELY, VOLKSWAGEN HAS BEEN UNABLE TO GIVE US A DATE TO REPAIR OUR CAR. HOW IS IT POSSIBLE THAT THIS MAY HAPPEN WHEN VEHICLE OCCUPANTS MAY RESULT IN SERIOUS INJURY OR DEATH? SINCE THE RECALL WE HAVE THE STRESS OF WONDERING IF SOMEBODY IS GOING TO HIT US AND IF THE DEFECTIVE AIRBAG MIGHT EXPLODE WHEN DEPLOYED. OUR CAR IS STILL UNDER WARRANTY, AS IT WAS ORIGINALLY PURCHASED IN FEBRUARY LAST YEAR (2015), WE WERE WONDERING IF WE ARE ENTITLED TO A REFUND OR SOME KIND OF COMPENSATION BECAUSE WE ARE INTENDING TO SELL THIS CAR UNDER THE CURRENT RECALL CONDITIONS. WE UNDERSTAND THAT MANUFACTURERS ARE REQUIRED TO REPAIR, REPLACE, OR REFUND OUR CAR FREE OF CHARGE AND IN A REASONABLE AMOUNT OF TIME, WHICH WE BELIEVE HAS ALREADY BEEN EXCEEDED. UNFORTUNATELY, THE TERM REASONABLE HAS NOT BEEN DEFINED. HOW IS IT POSSIBLE THAT VOLKSWAGEN (AND ANY OTHER MANUFACTURER) IS NOT OBLIGED AFTER A SPECIFIC AMOUNT OF TIME TO REFUND THE BUYERS OR TO PROVIDE WITH A SUBSTITUTION CAR UNTIL THE AIRBAGS ARE FIXED AT LEAST? I AM REQUESTING NHTSA'S ASSISTANCE TO DEFEND OUR RIGHT TO A RECALL REMEDY AND IN GENERAL TO DEAL WITH THIS MATTER AS WE ARE CONCERNED FOR OUR SAFETY. THANK YOU VERY MUCH IN ADVANCE. BEST REGARDS *TR

TAKATA RECALL. I CANNOT BELIEVE THAT I HAVE RECEIVED NOTIFICATION THAT I HAVE A PART IN MY AIRBAG THAT HAS THE POTENTIAL TO KILL ME, BUT THAT VW HAS ABSOLUTELY NO IDEA WHEN THEY WILL BE ABLE TO REPLACE IT FOR ME. IF THIS IS THE CASE THEN I SHOULD BE PROVIDED WITH A CAR THAT DOES NOT HAVE THIS PROBLEM. HOW CAN I BE EXPECTED TO DRIVE A CAR THAT I HAVE BEEN TOLD HAS THIS POTENTIALLY LIFE THREATENING COMPONENT. ITS UTTERLY SHAMEFUL.

TAKATA RECALL RECEIVED LETTER IN THE MAIL RE: SAFETY RECALLED. CONTATCTED VW TO REQUEST 1. TERMINATION OF LEASE OR 2. THAT THE FIX THE CAR IMMEDIATELY OR 3. PROVIDE ME WITH AN ALTERNATE VEHICLE THAT IS SAFE TO DRIVE IN THE INTERRIM AND THE OVERALL RESULT IS THAT THEY HAVE NOT BEEN HELPFUL AT ALL. I AM VERY DISSATISIFIED WITH THE WAY THEY ARE HANDLING THIS AND I AM VERY SCARED TO DRIVE THIS VEHICLE WITH MYSELF OR FAMILY MEMBERS IN IT, AS THE LETTER THEY SENT INDICATES THIS SITUATION "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS". I PAY A LOT OF MONEY TO LEASE THIS VEHICLE AND I WOULD EXPECT A CERTAIN LEVEL OF PROFESSIONALISM AND CONCERN FOR THE SAFETY OF THE CONSUMER, ESPECIALLY BY A CAR MANUFACTURER. I AM VERY CONCERNED FOR THE PERSONAL WELL BEING AND SAFETY OF MY FAMILY AND MYSELF AND AM REQUESTING ASSISTANCE TO DEAL WITH THIS MATTER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE DEALER INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE CONTACT MENTIONED THAT A RECALL NOTIFICATION WAS NOT RECEIVED AND WAS UNAWARE OF THE RECALL PRIOR TO THE DEALER INFORMING THE INFORMATION. THE DEALER AND THE MANUFACTURER WERE UNABLE TO DETERMINE WHEN THE PARTS MIGHT BECOME AVAILABLE AND INDICATED THAT THE CONTACT WAS TO BE PLACED ON A WAITING LIST. IN ADDITION, THE MANUFACTURER STATED THAT IT MIGHT BE LONGER THAN SIX MONTHS TO OBTAIN THE PARTS FOR THE RECALL REPAIR. THE CONTACT FELT THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/14/16*LJ

TAKATA RECALL. I WAS TOLD BY VW THAT MY VEHICLE IS UNSAFE BUT THERE IS NOT YET A FIX FOR MY VEHICLE. MUST THEY TAKE THE LEASE BACK OR DO I SIMPLY NOT DRIVE THE VEHICLE AND HAVE ONE LESS CAR?