This Problem Across All Years
The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-system components, including the fuel pump. My vehicle had no prior fuel-system issues. After the recall repair, the vehicle began experiencing symptoms consistent with fuel delivery problems, and the fuel pump ultimately failed. The mechanic who performed the repair noted that the failure was “highly likely related” to the suction-jet-pump defect because of the short time between the recall repair and the component failure. Volkswagen’s customer-service team stated that the fuel pump and suction jet pump are “unrelated,” but did not provide a technical explanation for that conclusion. Because both components interact within the sealed fuel/EVAP system, I am concerned that the recall defect or repair may have contributed to the fuel-pump failure. This problem may indicate a pattern of post-recall fuel-system failures involving suction-jet-pump malfunction, tank pressure changes, or collateral damage to in-tank components. I am submitting this report so NHTSA can review whether similar issues are occurring in other vehicles.
The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-system components, including the fuel pump. My vehicle had no prior fuel-system issues. After the recall repair, the vehicle began experiencing symptoms consistent with fuel delivery problems, and the fuel pump ultimately failed. The mechanic who performed the repair noted that the failure was “highly likely related” to the suction-jet-pump defect because of the short time between the recall repair and the component failure. Volkswagen’s customer-service team stated that the fuel pump and suction jet pump are “unrelated,” but did not provide a technical explanation for that conclusion. Because both components interact within the sealed fuel/EVAP system, I am concerned that the recall defect or repair may have contributed to the fuel-pump failure. This problem may indicate a pattern of post-recall fuel-system failures involving suction-jet-pump malfunction, tank pressure changes, or collateral damage to in-tank components. I am submitting this report so NHTSA can review whether similar issues are occurring in other vehicles.
My car started smelling like gas 10 days ago. There was no visible leak. We took it to the shop still can’t figure out the issues. Took it to pick up my son from school, it started leaking fuel (I had 1/4 of a tank left). I turned off the car and it stopped leaking fuel. Needing a fix quick, I then drove 4 miles to get to the shop. Before I started driving I checked and it said I had enough gas to drive 15 miles. However, while at a stop light, the car shuddered and completely died. We then had it towed to the shop and hour away. The dealership had had it since then and found that it was related to the fuel pump suction recall. However, because the problem has gotten so bad, I now need a new fuel tank. Because it will in fact continue to keep leaking fuel and no matter how much gas you put it will just leak out. This is a safety hazard not only for me as a driver but also to other drivers. After diagnosing the problem, the dealership called VW corporate to inquire whether they will cover the fix since the recall was what caused the issue. 10 days later, VW is still looking into it, and I’ve now spent over $1500 on a rental car and towing fees. This car was completely unsafe to drive. And it is completely irresponsible for VW to allow customers to drive an unsafe vehicle and make us pay for repairs for issues that we didn’t cause.
My car started smelling like gas 10 days ago. There was no visible leak. We took it to the shop still can’t figure out the issues. Took it to pick up my son from school, it started leaking fuel (I had 1/4 of a tank left). I turned off the car and it stopped leaking fuel. Needing a fix quick, I then drove 4 miles to get to the shop. Before I started driving I checked and it said I had enough gas to drive 15 miles. However, while at a stop light, the car shuddered and completely died. We then had it towed to the shop and hour away. The dealership had had it since then and found that it was related to the fuel pump suction recall. However, because the problem has gotten so bad, I now need a new fuel tank. Because it will in fact continue to keep leaking fuel and no matter how much gas you put it will just leak out. This is a safety hazard not only for me as a driver but also to other drivers. After diagnosing the problem, the dealership called VW corporate to inquire whether they will cover the fix since the recall was what caused the issue. 10 days later, VW is still looking into it, and I’ve now spent over $1500 on a rental car and towing fees. This car was completely unsafe to drive. And it is completely irresponsible for VW to allow customers to drive an unsafe vehicle and make us pay for repairs for issues that we didn’t cause.
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
VW USA is offering no help in getting our recall work done. Their only suggestion is for us to work with our shipper. Our car is located in Italy because we are an active duty family stationed under orders at naval air station Sigonella. Our shipper has contacted VW Italy, and they refuse to help. The shipper also notes that they can’t ship the car anywhere anyways because the recall has to do with the fuel system. In effect, our car is now trapped in Italy, unable to be shipped off the continent. Perhaps NHTSA could persuade VW USA to perform our recall work here in Italy?
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
It has been 3 months since the issue below was reported (per NHTSA) and no repair is available. I called and asked what I can do in the meantime to ensure safety of me and my 6 year old and was not provided with any information. Feb 14,2024 Manufacturer Recall Number20UF NHTSA Recall Number24V110 Recall StatusRecall Incomplete, remedy not yet available Summary The suction jet pump inside the fuel tank is designed to purge fuel from the Evaporative Emissions (EVAP) system. If a specific seal inside an affected suction jet pump fails, the fuel may flow directly into the EVAP system. If this happens, fuel could accumulate in the EVAP system and may leak through the charcoal canister filter element. Leaking fuel, in the presence of an ignition source, may result in a fire. Safety Risk Leaking fuel, in the presence of an ignition source, may result in a fire. Remedy REPAIR NOT YET AVAILABLE Manufacturer's Notes If you should have any questions, please contact Volkswagen using your preferred method of communication at www.vw.com/contact or by calling 800-893-5298.
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
The fuel system is completely shot, with fuel leaking from the gas tank after a ride once and pressure building up in the gas tank. Gas pumps click off after only putting one to two gallons in the tank, despite the tank being nearly empty. Mechanic replaced Evap canister and fuel suction pump, seemingly solving the problem temporarily only for them to resurface. Fuel leaking from the tank while driving severely risks my safety, as it is possible that pressure could cause the fuel to leak onto the engine, thus causing rapid combustion of the vehicle. The dealership has not assessed the problem, only a qualified mechanic has. It has not been inspected by manufacturer, police, insurance representatives, but has been inspected by a mechanic. No warning lights or messages have appeared in relation to this problem.
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.
May 27 and May 28: The car turned on the EPC and check engine lights while on parking mode and on. Started to loose power and didnt want to start again. Later on, the lights turned off and it started again. While trying to fill the fuel tank at the gasoline station it stopped and it was only half tank.(The system didnt allowed to continue). While driving in the highway, started to loose power and a strong smell of fuel was inside the car so the driver had to open all the windows to avoid an intoxication with emissions(as it seemed to be). When the driver got to the destination in the highway, near San Juan, the smell of fuel was so strong that had to turn off the car and call a tow truck because the return travel would be long and the smell of fuel was stronger… it seemed to be spilling fuel and it was not safe to drive the car back home. Tow truck carried the car home because the dealer was closed on Sunday. On monday 29, the car was towed again but from home to the Flagship dealer in Ponce, PR. In the dealer they say it doesnt “have anything” . It seems they didnt care about the hazzards being discussed. The dealer returned our car and insisted there wasnt a recall or issue to attend. As soon as the dealer returned the car we drove home and the fuel odor or emissions were perceived inmediately inside the car. The car was stopped at home and a fuel leak was visible on the road. We need help inmediately. It is a matter of safety and risks. Please advice us and help with this issue. It is my only car.