This Problem Across All Years
DSG automatic transmission started going into neutral at various speeds and driving conditions. It feels as though the clutch disengages momentarily, causing the vehicle to slow down and engine to rev. This is definitely not safe when trying to merge or drive on the highway. This is a know issue with VW DSG transmissions and warranted a safety recall on earlier vehicles. My vehicle is newer than the recall so VW has no obligation to help me. They inspected the car and told me it needed a transmission replacement, but that the transmission is no longer produced or available. I would need to source a used transmission and try my luck. It is unacceptable that VW has no liability in this issue that is known, common and a real safety issue.
DSG automatic transmission started going into neutral at various speeds and driving conditions. It feels as though the clutch disengages momentarily, causing the vehicle to slow down and engine to rev. This is definitely not safe when trying to merge or drive on the highway. This is a know issue with VW DSG transmissions and warranted a safety recall on earlier vehicles. My vehicle is newer than the recall so VW has no obligation to help me. They inspected the car and told me it needed a transmission replacement, but that the transmission is no longer produced or available. I would need to source a used transmission and try my luck. It is unacceptable that VW has no liability in this issue that is known, common and a real safety issue.
WITHOUT WARNING THE VEHICLE PUTS ITSELF INTO NEUTRAL WAS TOLD NOTHING CAN BE DONE UNLESS IT'S ABLE TO BE DIAGNOSED OR REPLICATED THIS IS A KNOWN ISSUE ON EARLIER MODELS THAT RESULTED IN AN EXTENDED WARRANTY DUE TO THE SAFETY CONCERNS. DID CONTACT DEALER AND VOA
WITHOUT WARNING THE VEHICLE PUTS ITSELF INTO NEUTRAL WAS TOLD NOTHING CAN BE DONE UNLESS IT'S ABLE TO BE DIAGNOSED OR REPLICATED THIS IS A KNOWN ISSUE ON EARLIER MODELS THAT RESULTED IN AN EXTENDED WARRANTY DUE TO THE SAFETY CONCERNS. DID CONTACT DEALER AND VOA
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GTI. WHILE DRIVING AT ANY SPEED, THE GEAR SHIFTED INTO NEUTRAL AND COMMUNICATION WAS LOST WITH THE GEAR BOX. ALSO, THE RPMS INCREASED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PLACED IN PARK, SHUT OFF, AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO VALLEY AUTO WORLD VOLKSWAGEN (910-867-7000, LOCATED AT 3810 SYCAMORE DAIRY RD, FAYETTEVILLE, NC 28303) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE REPLACED. THE COMPUTER SYSTEM WAS NOT REPLACED. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO REACH ANYONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GTI. WHILE DRIVING AT ANY SPEED, THE GEAR SHIFTED INTO NEUTRAL AND COMMUNICATION WAS LOST WITH THE GEAR BOX. ALSO, THE RPMS INCREASED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PLACED IN PARK, SHUT OFF, AND RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO VALLEY AUTO WORLD VOLKSWAGEN (910-867-7000, LOCATED AT 3810 SYCAMORE DAIRY RD, FAYETTEVILLE, NC 28303) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE REPLACED. THE COMPUTER SYSTEM WAS NOT REPLACED. THE CONTACT CALLED THE MANUFACTURER, BUT WAS UNABLE TO REACH ANYONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GTI. WHILE DRIVING 45 MPH, THE TRANSMISSION WENT INTO NEUTRAL RAPIDLY AND SLOWED DOWN THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF STEVENS CREEK (4490 STEVENS CREEK BLVD, SAN JOSE, CA 95129) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS RUINED WITH A MEGATRONIC UNIT AND NEEDED TO BE REPLACED. THE DEALER SUGGESTED THE CONTACT CALL THE MANUFACTURER TO SEE IF THEY WOULD PAY FOR THE REPAIR SINCE THE FAILURE OCCURRED IN EARLIER VEHICLE MODELS. THE MANUFACTURER WAS CONTACTED, BUT ONLY OFFERED TO ASSIST WITH A PORTION OF THE REPAIR COST. THE FAILURE MILEAGE WAS 64,060. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GTI. WHILE DRIVING 45 MPH, THE TRANSMISSION WENT INTO NEUTRAL RAPIDLY AND SLOWED DOWN THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF STEVENS CREEK (4490 STEVENS CREEK BLVD, SAN JOSE, CA 95129) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS RUINED WITH A MEGATRONIC UNIT AND NEEDED TO BE REPLACED. THE DEALER SUGGESTED THE CONTACT CALL THE MANUFACTURER TO SEE IF THEY WOULD PAY FOR THE REPAIR SINCE THE FAILURE OCCURRED IN EARLIER VEHICLE MODELS. THE MANUFACTURER WAS CONTACTED, BUT ONLY OFFERED TO ASSIST WITH A PORTION OF THE REPAIR COST. THE FAILURE MILEAGE WAS 64,060. THE VIN WAS NOT AVAILABLE.
OVER-40 DRIVER, DECADES OF EXPERIENCE DRIVING CARS WITH MANUAL TRANSMISSIONS, NO MODIFICATIONS TO THE CAR SINCE NEW. CAR HAD 13,000 MILES AT THE TIME OF THIS INCIDENT. ACCELERATING ON THE FREEWAY, NO INDICATION OF ANY PROBLEMS WHEN SHIFTING FROM 2ND TO 3RD...BUT WHEN SHIFTING FROM 3RD TO 4TH AT APPROXIMATELY 50MPH, THE GEAR SELECTOR LEVER HAD BECOME DIFFICULT TO MOVE. SUBSEQUENT SHIFTS FROM 4TH TO 5TH AND 5TH TO 6TH AT APPROXIMATELY 65MPH (NO LONGER ACCELERATING) WERE EVEN MORE CHALLENGING. I EXITED THE FREEWAY, SHIFTING AS NEEDED WITH EVER-INCREASING DIFFICULTY. AT REST, WITH THE TRANSMISSION IN 1ST GEAR AND THE CLUTCH FULLY DEPRESSED, THE CAR CONTINUED TO CREEP FORWARD AS IF THE CLUTCH WERE NOT DISENGAGED. I WAS ABLE TO SHIFT INTO 2ND AND LIMP THE CAR TO A NEARBY DEALER. DEALERSHIP DIAGNOSIS: A CLUTCH SPRING BROKE OFF, "BOUNCED AROUND AND DESTROYED THE CLUTCH PLATE." *TR
OVER-40 DRIVER, DECADES OF EXPERIENCE DRIVING CARS WITH MANUAL TRANSMISSIONS, NO MODIFICATIONS TO THE CAR SINCE NEW. CAR HAD 13,000 MILES AT THE TIME OF THIS INCIDENT. ACCELERATING ON THE FREEWAY, NO INDICATION OF ANY PROBLEMS WHEN SHIFTING FROM 2ND TO 3RD...BUT WHEN SHIFTING FROM 3RD TO 4TH AT APPROXIMATELY 50MPH, THE GEAR SELECTOR LEVER HAD BECOME DIFFICULT TO MOVE. SUBSEQUENT SHIFTS FROM 4TH TO 5TH AND 5TH TO 6TH AT APPROXIMATELY 65MPH (NO LONGER ACCELERATING) WERE EVEN MORE CHALLENGING. I EXITED THE FREEWAY, SHIFTING AS NEEDED WITH EVER-INCREASING DIFFICULTY. AT REST, WITH THE TRANSMISSION IN 1ST GEAR AND THE CLUTCH FULLY DEPRESSED, THE CAR CONTINUED TO CREEP FORWARD AS IF THE CLUTCH WERE NOT DISENGAGED. I WAS ABLE TO SHIFT INTO 2ND AND LIMP THE CAR TO A NEARBY DEALER. DEALERSHIP DIAGNOSIS: A CLUTCH SPRING BROKE OFF, "BOUNCED AROUND AND DESTROYED THE CLUTCH PLATE." *TR