2022 VOLKSWAGEN ID.4 Structure Problems

On November 8, 2025, my 2022 Volkswagen I.D. 4 burst into flames and exploded while it was parked in my apartment complex parking structure (South Side Flats, 1210 Botham Jean Blvd, Dallas TX 75215). My car was completely engulfed in flames, nearby cars as well as the parking structure experienced heat damage. My life and others were put in danger because even though my car was electric, it was parked in a resident garage near other cars who are gas operated, which could have caused an even more catastrophic damage if the fire would've spread more. Dallas Fire Department was present, and a fire report was conducted (Incident number #20253118961). As of today, the vehicle has only been inspected by the Dallas Fire department, as well as a virtual video meeting with my insurance agent from Allstate. Before the incident the car charged normally, was operating normally and there was no indication or warning signs to indicate that there were any issues that would have caused this.

THEI VEHICLE WAS PURCHASED IN 2022 AND SO FOR EITHER THE DEALERSHIP OR THE VW DID NOT ADDRESS THE ISSUE. I AM NOT ABLE TO LEASE MY VEHICLE UNDER TURO OR ANY OTHER ONLINE CAR RENTING PROGRAMS. I WAS TOLD THE PARTS WERE BACK ORDERED BUT ALL THE RESALE VEHICLES AT DEALERSHIP ARE ALREADY FIXED FOR THIS RECALL ISSUE.

I purchased this vehicle on [XXX] from Sunnyvale Volkswagen and have experienced ongoing issues with the electrical system, infotainment, safety features, and OTA software updates. In early 2023, all error lights came on while driving, followed by a complete electrical system failure. The car would not restart until the next day. In 2024 and again in 2025, the center screen went completely black, disabling the rearview camera, hands-free navigation, climate control, and car settings. Restart attempts failed. On Feb 26, 2025, I accepted an OTA software update, which failed. I tried again on Feb 27. When I returned to the car later that day, the update was still running. The next day, the car would not unlock with either key. I tried the manual key over an hour and hundred times, which eventually worked, but the keys still weren’t recognized. I replaced both key batteries with new ones from the store (one key was spare hence never used), but the issue persisted. After several days of the same issue and hours of failed attempts, I was finally able to start the car and drive it to Sunnyvale VW on March 3rd. They acknowledged the issue and replaced both key batteries again with OEM ones, which temporarily resolved the problem. On March 25, I was contacted by Stevens Creek Volkswagen to address two open recalls. I scheduled an appointment for March 31 at 9am and called on March 30 to confirm. Despite the confirmation and their having a note for a loaner from the manager, I was told upon arrival—after waiting 15 minutes—that parts were unavailable and they couldn’t perform the repairs. I was told I’d be contacted when parts arrive, the same excuse I’ve heard since the recall opened a year ago. My safety recall remains unresolved. This vehicle has proven unreliable and unsafe for my family. I am requesting a full replacement of this lemon with a brand-new vehicle as soon as possible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

All is sudden I hear clicking noice from doors that make scary to drive the car with Kids. Couple of times it unlocked the rear passenger door. I had to to pull over to close and move. It’s been 2 years there are no software updates and center console struck, not responsive , some times reboot automatically, some times we need to force restart and rear camera doesn’t appear.

Car door opened on its own. Sometimes infotainment display goes black and becomes unusable.

There are 2 recalls on my vehicle that have been out there for many months with no resolution or updates from VW. 1 involves all screens locking up or going blank. the other involves the door opening on it's own. both are serious safety concerns

Software issues and door handle recall that VW has no fix

The door locks failed again on the same door that had opened while in motion in December of 2023. This time the door failed to open when trying to exit the car. Also while driving it kept clicking inside as it was trying to open while vehicle was in motion. This occurred Mid September 2024. Also the ADAS system failed while driving and car wanted to steer on wrong way had to fight with the steering. This was also addressed in 2023. This car had all recalled done related to doors and had two failures in less then a year. This car is a safety risk to people. I have documentation to support all these findings.

I am writing to report two concerning safety issues with my vehicle: Repeated Door Clicking During Car Wash: On multiple occasions while driving through an automatic car wash, I have noticed that the car doors repeatedly click, as if attempting to unlock or open. This erratic behavior occurs despite no input from the driver or passengers, raising concerns about the vehicle’s electrical system and its reliability under normal operating conditions. Speedometer Malfunction: More critically, the instrument panel, including the speedometer, has gone completely black while driving. The panel remains non-functional for 5-10 minutes before rebooting on its own, leaving me unable to see my speed or other critical driving information during this period. This issue poses a significant risk to my safety as well as the safety of others on the road. Both issues are unpredictable and have occurred multiple times, making the vehicle unsafe under certain conditions. I kindly request your assistance in investigating these problems to ensure that no further safety hazards arise.

Driver side door unlocked unprompted. It happened when I was turning at low speed into a parking garage. No force was applied to the door.

While driving on highway, the driver side door opened with no user input. This happened twice. Once before the handle water ingress recall, and another incidence after the first recall was fixed. Apparently, it did not address problem. The door continues to pop open while the car is moving at high speed unexpected.

Despite multiple recalls, VW is unable to address door handle problem where doors sporadically will not open from inside or outside. I have gone to the dealership multiple times to report the problem and they are not able to address. This is a real concern in case of an accident where passengers would not be able to get out of the car. Dealer is

The passenger door opened on its while the car was coming to a stop. Then a few other occasions same issue. The vehicle had the recall completed and the issues still persist with the car. I did record on a separate incident when the wheel was engaged in reverse where the door opens couple times by itself.