2023 VOLKSWAGEN ID.4 Unknown Or Other Problems

On May 28, 2025, a 2023 VW ID.4 spontaneously caught fire while in use. The local Fire Department and County Hazmat responded to the scene. The vehicle was declared a total loss due to thermal runaway and lithium battery fume toxicity. Crucially, the vehicle experienced a secondary ignition/re-fire several days later while in the custody of a towing company, resulting in the total destruction of the vehicle and damage to third-party property. The manufacturer participated in a joint inspection of the remains in late October 2025 but has not provided an explanation for the failure. This vehicle represents a severe public safety hazard, as the fire occurred without warning and the high-voltage battery system proved unstable enough to reignite days after the initial suppression. I am requesting a formal investigation into the high-voltage battery stability and potential manufacturing defects for this model year to prevent similar life-threatening incidents for other owners.

This event occurred on the night of Saturday, October 25. The entire software system crashed while driving on the highway in downtown chicago. This blacked out both the HMI screens (the driver "cockpit" and the media / vehicle management screen). This rendered the speedometer, battery charge indicator, cruise control indicator, media center, and advanced sensors unusable. I still able to accel/decel, use turn signals, and steer the car as normal but I could not tell how fast I was going nor how much remaining charge there was. After 1-2 minutes, the system fully rebooted and worked fine the rest of the trip. This was the first blackout we'd experienced--and it was the first time the cockpit (speedometer and such) was affected. However, the media center HMI regularly locks up and glitches: loading menus not linked to the certain buttons, lockups when multiple devices are connected, inability to reach VW servers,...) Software is on the most recent version available for my vehicle trim, though versions with many issues fixed have since been released. (We are stuck on ID software version 3.5 despite the most recent version being around 3.8.)

Drivers side Door handle will often not open after Recalled handle was installed. Requires a great deal of force many times. Was told twice by dealer that we had to "relearn" how to open the door. This is a safety hazard if a firefighter or police officer tries to open door during an emergency

Continuously receiving error message to have front sensors cleaned. Vehicle brought into dealership several times, for weeks at a time. On last visit sensors replaced, and I was told that “ The front sensors have a level of damage caused by sand, salt and other road debris. This has resulted in some scratches which are triggering the sensors and giving you the warnings that you are referring to.” Given this, the front sensor issues are a manufacturing flaw. I asked this if the dealer and, given the stated cause of sand, salt and road debris the likely frequency. With no answer.

iD4 has had 2 recent recalls requiring software updates at the dealership. Vehicle was taken in 6/26/25 for door handle recall and software update. returned after 7 days, door handle replacement completed, but unable to do software update due to "server down". Dealer to call when server back up. The care began to have intermittent center screen going blank and backup camera not coming on in reverse. I called to confirm sever back up. took car in again 9/8/25, returned after 7 days after software update on 7th day. Back up camera was not working. It took a total of 14 days with car at the dealer to get software update completed. After the update, the schedule charging is no longer available and the back up camera no longer works. Took car back to dealer 9/18/25. The dealer says that the problem is caused by the camera, and that it needs to be replaced. Unfortunately, cameras are not available with no ETA when this issue will be resolved. The rear visibility without the backup camera is not very good and is unsafe to back out of parking spaces with limited visibility.

The built in GPS map on the touchscreen of the car positions the car roughly 50 miles east of its current location. Minimally this can result in distracted driving if I attempt to use the map for directions since it has an inaccurate starting point. The VW dealership has not been able to repair the problem. Ten days in the shop and Volkswagen has not provided a remedy for this dangerous malfunction. No end in sight for this repair.

We have dozens of videos of our ID.4 continuing to malfunction after the 919A recall had supposedly been completed. There are a slew of electrical and software issues related to windows, door handles, infotainment, charger handle disengagement, brakes and various sensors… We have gone through all of the proper channels. Two dealerships have attempted to advocate for us in Illinois and VW refuses to acknowledge any ongoing issues. It appears, possibly, that the ODIS system is not logging these errors at all. Files too large to upload. Can provide links.

To the left of the steering wheel, there is a button for “Max Windshield Defog”. When this button is pressed, the fan speed slows down and does not help clear visibility of a foggy windshield. Instead, the driver must navigate through several on screen menus to find and manually adjust for windshield defog, which is a safety concern while operating the vehicle.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? THE TAILGATE DOOR HOLDING MECHANISM (GAS PRESSURIZED STRUTS) HAS FAILED SO THAT THE DOOR NO LONGER STAYS OPEN. 2. How was your safety or the safety of others put at risk? YES, THE TAILGATE DOOR IS VERY HEAVY AND CAN COME DOWN VERY HARD ENDANGERING THOSE TRYING TO PUT THINGS IN THE TRUNK. WHEN IT FIRST STARTED HAPPENING, THE DOOR WOULD CLOSE SUDDENLY AND WITHOUT WARNING DURING PLACING ITEMS IN THE BACK AREA. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? UNKNOWN 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO

There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.

Electronic Software vehicle manual not fully downloaded. Software versions also not in display

While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and lower control arms, the noise persists during acceleration and deceleration. The dealership was able to reproduce the issue when we have taken it in. There are no warning lights associated with this issue. If this issue is related to the battery or to the breaks, it could be a serious safety problem. We've taken it in for this issue 4 times and we'll take it in again this week, and the dealership has held the car for over two weeks total to try to fix it.

I have been experiencing multiple issues with my vehicle. The backup camera frequently fails to respond, and the doors often do not open properly or get stuck. A significant concern is that the car does not hold a full charge, which severely impacts its range and reliability. I have brought these problems to Volkswagen on numerous occasions, but the most serious issue has recently emerged: the car has started stopping unexpectedly while driving. This is extremely dangerous and could potentially lead to an accident. It is a major safety concern that requires immediate attention.

The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.

There is an ongoing NHTSA investigation into serious door-handle defects that can cause the doors to open unexpectedly while driving, which has remained unresolved for over a year. Additionally, the vehicle is subject to a recall regarding a missing gear-position indicator, posing a potential roll-away hazard. Despite my efforts to address these issues, Volkswagen has not provided timely or adequate remedies.

I have encountered 2 high speed blowouts on my Pirelli Scorpion tires. One in July 2024 and one in Dec 2024. Car has 6,000 miles on it. It has cost almost $1,600 to repair. Tires are not warrantied by VW. My dealership has opened a warranty claim with Pirelli with no response in 6 months. VW corporate will not get involved. I feel like i have a bad set of tires on my new car and i am afraid to drive it. I paid $46,000 for a car with nobody responsible for tire defects. Are there known issues with these tires? Who is responsible pirelli or VW.

I bought the Volkswagen ID4 on lease from one of the Volkswagen dealer Dick Hannah based out of Portland, OR. It's 4 year lease, paying $760/month. I have received many recalls from Volkswagen, one of them was door handle and lock issue. I have complained to Volkswagen that door get open while i am driving the car and this needs to be fixed, they have said to me that, they do not have any parts to fix this and placed me in queue from last 4 months. I am not able to drive the car where i am paying $40K on lease payments in 4 years. This is really a safety concern where i do not take my kids into car and not driving much. I tried to call Volkswagen and ask them to cancel lease, they have asked me to pay remaining months payment which is $18K. I am not able to cancel lease, not able to drive, and they are not able to fix. I would request federal govt to have strict rules for auto makes outside of USA and have some penalty to pay to customers if they have recall. They send so many recalls, than what is use of buying new cars and paying them huge money, there should be some amount to pay to customer if there are recalls. This is safety concern to US Citizens and me.

This car is subject to 3 recalls, the first of which is now nearly 8 months old. I can not get a dealer to address the recalls, despite repeated visits to the dealership.

My car has been under a recall notice since 2024. A fix was not available until January. As soon as repairs were available, I scheduled an appointment for repair (requested 12/29/24, scheduled 2/13/25). The week of the repair, I received a call that said the dealer had not actually ordered the necessary parts and I would need to reschedule. I scheduled another service appointment on 3/18/25 for the next available date, 4/30/25. This week I received another call that yet again the dealer had not ordered the parts for repair. I have lost faith in the manufacturer's willingness to repair this defect, as two appointments scheduled rough 4 months from a request for repair have not led to them completing the warranty work. This is especially troubling as I have a small child who often rides in the car with me. In addition, I am leading the vehicle and responsible for completing recalls in a timely manner, and the dealership will not allow me to complete my responsibilities. The dealer is Royal Auto Automotive VW in San Francisco.

Charging Door Malfunction - Complaint Submission Dear Volkswagen Customer Service, My name is [XXX] . I am writing to report an issue with my vehicle's charging door, which has not been opening for the past week. I believe that the actuator may need repairs, as this problem has persisted for some time now. I have also come across several other customer complaints regarding similar issues, which raises concerns about the frequency of this problem. This situation has become a significant inconvenience for me, as I am unable to charge my car and, therefore, cannot commute to work. I would like to formally file a complaint regarding this issue and seek guidance on how to proceed with the necessary repairs. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. I look forward to your prompt response. Best regards, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My dealership, Westside VW in St. Louis Park, MN, has not completed my recalls in a reasonable amount of time. I scheduled an appointment two months ago to get this done and they canceled it the day before saying "they didn't have the parts." They said they'd call when the parts were in stock, approximately 1-2 weeks. That was 2 months ago and absolutely no communication from them.

Documented iPhone and Infotainment system not functioning with hands free. This results in key safety feature which I bought the ID4 for. Prior VW service claims this is user error and cannot reproduce. On 2-24-25, I was able to show service manager and tech the consistent problem. Tech used 3 differing iPhones and 3 differing cables without any resolution to why this happens in all phones and cables. Waiting for VW Corporate to approve new Infotainment replacement.

My recent safety recall has been resolved by dealer for the software and door locks . Can you go-ahead and clear it from your end.

I am writing to express my growing concern regarding ongoing issues with my vehicle, specifically related to the recalls. Over the past year or two, I have contacted both the Libertyville and Palatine, Illinois dealerships numerous times for updates, but I have not received any meaningful responses or resolutions. Despite my repeated requests for repairs, I have been informed that the repairs cannot be made due to a national shortage. As a parent of two infants, I find the issues with the disappearing display and malfunctioning locks to be extremely dangerous. These safety concerns pose a significant risk to my family, and I urge you to prioritize this matter and provide a timely solution. I would greatly appreciate any updates on the availability of the necessary parts and an expedited repair process

Malfunctioning electrical and software in the vehicle. Vehicle's speedometer gauge display will occasionally go blank while driving. Longest video recorded event was 15 minutes of continuous operation with no displays on the speedometer or the infotainment screens. Infotainment system will also periodically reset. Dealer has tried many times to fix the issue, replacing infotainment screen multiple times and other control modules. At one point the infotainment system was resetting every 5 mins on the dot. Having issues with the backup camera staying on as well. Many times it will not be on steady, flickering on and off while in reverse. First reported occurance at 10,000

The vehicle has been inspected multiple times and had several software updates to fix the infotainment system. Unfortunately, the system still malfunctions restarting all the controls in the vehicle while driving. When this happens, the speedometer is unable to be accessed and driving becomes unsafe.

For the second time in this car, I experienced sudden acceleration while parking (turning right). I had to slam the brakes to prevent hitting a parked vehicle, causing whiplash. No warning or safety features engaged. See NHTSA crash incident report 11593929. There are sufficient similar reports to warrant an investigation and hold VW accountable.

- The door handles do not open on most occasions when there are passengers in the back seats. It is available for inspection. - I cannot get the passengers out and that is a risk in any situation when I need to open these doors. - Yes, the dealership confirmed that this issue is part of the door handle recall (NHTSA #24V651). - It has not been inspected by others outside of friends and family. The dealership said that because there is no solution, there is nothing they can do about it and therefore it doesn't need to be brought in. - No warning lamps, etc.

From purchase this vehicle’s passenger door/door handle have not function properly. One time the door opened without manipulating the door handle. Too many times to count the door handle is used to open the door, however, the door doesn’t open. The door opening spontaneously is obviously a safety concern. The door not opening when attempting to open it, could also be a safety concern if needing urgent egress. The second issue has been with the electrical system. Greater than five times the monitor and seemingly the entire electrical system goes blank. On two occasions this sent the car to “limp mode “. This is the safety concern due to it occurring in traffic.

Center display sporadically resets while driving causing loss of speedometer information and loss of rearview camera image and parking sensors. This vehicle fails to comply with regulatory requirements. There is an increase risk of crash or injury when driving or backing up.

1.What component or system failed or malfunctioned, and is it available for inspection upon request? The screen failed and went completely black while driving. It would not turn on again. The component is still installed in the vehicle and available for inspection upon request. 2.How was your safety or the safety of others put at risk? My wife and 1-year-old child were in the car with me on the freeway when the screen failed. This created a dangerous situation that could have led to a serious accident. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? The issue is known to the manufacturer, but there is currently no remedy for it. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by the dealer, but they are unable to provide a solution at this time. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, there were no warning lamps, messages, or symptoms before the failure occurred.

Multiple times over the weekend of 11/16/2024 I attempted to put my vehicle into reverse as normal and the backup camera failed to initiate. I had to restart the car to remedy the situation. This is a different glitch than what I previously experienced with the screens going blank. I have contacted VW about these issues and thus far they have been unwilling to remedy the situation. This issue is a CLEAR safety risk as my son or other children playing in the driveway or street near this car are in danger without a functioning back up camera. In my case I refused to move the car until I was able to get the backup camera to engage. Sometimes this required multiple restarts of the car to stop the glitch.

My vehicle has been recalled due to a problem with the door handles. The dealership has been notified per the recall instructions, and they have told me the car is safe to drive and to wait for more information about the repair process.

As I was driving my vehicle around 5 miles per hour on a small street looking for parking, the car had some electrical malfunction that caused it to move forward and hit a parked vehicle, then reversed into another vehicle. The safety of my fiancee, myself and my dog were put at risk as we were jolted back and forth as this happened. The car has been inspected by my insurance company and the mechanic who had to do the repairs. No warning lamps or messages were present prior to the failure.

This vehicle has continual electronic issues. Aside from the 2 (as of now) recalls that are out on it- with no repair available- the functionality of this car is completely undependable. The computer screen (which controls almost every function of the car) often shuts off in the middle of operating (e.g. driving on a highway) and the only way to "fix" it is to shut the car off. Not ideal. Of course, this issue is intermittent so when i brought to VW they were unable to replicate.

There has been no update regarding the open recalls on the ID4 from Volkswagen. The 919A/24V344 recall is over 5 months old with no update from Volkswagen and the 57J9/24V651 recall for the door handles has no update from Volkswagen at all.

As I was driving, the infotainment screen went black and Apple CarPlay stopped playing. As this happened, the driver’s information screen still worked but changed to grey scale colors. After about 4 minutes of the infotainment screen being black, the driver’s info screen also went black. This continued for about one more minute when both screens rebooted on their own.

The door handle is an electronic button with a manual lever for the door to open in case there is no power or an emergency when a rescuer needs to open the door. I noticed only 1 door handle could do this and brought in for repair. The rest requires a lot more strength and 3 of the 4 doors work, but the dealership is reluctantly replacing the failed door handle. There are many who have the same issue but many who aren’t aware the potential danger during an emergency.

The defective/incomplete vehicle software occasionally causes an dangerous condition. The child safety lock for the back doors can disengage without driver input or knowledge. The software in the vehicle occasionally clears (or resets) customized driver settings because the software is defective/incomplete. One of these "driver settings" appears to be the engagement of the child safety lock. When the vehicle user software occasionally resets, the child safety lock can disengage without obvious notification to the driver. My intention is for the child safety lock to be always engaged. The child safety lock control is a touch button located on the driver door, which illuminates when engaged, and goes dark when disengaged. My four-year-old child has opened the rear door next to the child car seat. Luckily this was while the vehicle was stopped and the child was secured into the car seat, so the child could not exit the door at that time. It was at that time I realized the child lock system was off, although I have previously had it on and had not commanded it to shut off. The safety risk in this situation should be obvious.

Call module not working correctly which leaves the gps in the vehicle inaccurate and presents a safety issue for vehicle location using sos. VW states it's a software issue and won't even evaluate it.

On 9/17/2024 roughly at 10:00PM, while in the drive-thru picking up food, my Volkswagen ID.4 suddenly self-accelerated out of nowhere as I was slowly driving towards the window to pay for food. I was completely shocked—I’ve never experienced anything like this. I tried to react quickly, but the car surged forward and slammed into a large cement light post. The impact was hard, and the car is now severely damaged. What really shook me was that none of the safety features I’ve come to rely on worked—there was no automatic braking, late front collision warning, and despite the heavy impact, none of the airbags deployed. I ended up feeling all bruised and now have some severe mid-back pain. The thought that I could have easily been hurt more seriously, or worse, could have harmed someone else if this had happened in a crowded area, is traumatizing. This has made me completely lose trust in the vehicle’s safety systems. If the car can do this in such a low-risk situation, I can’t imagine what might happen in a more dangerous scenario. I brought up other safety concerns to Volkswagen that were completely dismissed.

Driver side door handle won't open but other doors do

NHTSA Recall Number: 24V344 from May 2024 still has not been resolved and no remedy is available. There is now an additional recall: 24V651 on the vehicle.

The infotainment screens on the vehicle will randomly go blank, and when it reboots, will often freeze in the rebooting process. This prevents the driver and passengers from being able to see critical safety information on the center display and the driver's display, including the speedometer. Not being able to see the speedometer is a violation of Virginia code VA § 46.2-1080. Speedometer in good working order. so the vehicle is not able to be legally driven in Virginia according to the Virginia State Police and most other states with similar codes. The manufacturer, Volkswagen, is telling owners to continue driving the vehicle in violation of state law. The existing recall on this issue should be expanded to be a stop drive recall due to this safety defect.

I am filing a complaint for manufacturer fail to provide repair for a recall in a timely manner. Recall: May 15,2024 Manufacturer Recall Number: 919A NHTSA Recall Number: 24V344 Recall Status: Recall Incomplete, remedy not yet available

The lane assist function on the vehicle routinely pulls the vehicle off the road when accelerating uphill. Driver has to fight with the steering wheel to keep it from being pulled out of the lane and off the road. This occurs regularly on clearly marked roads, both on freeways and two lane rural roads.

While backing out of my driveway onto our residential street the car died without warning and all information displays went blank for a moment and then all the warning lights came on. The car would not change gears and my car was obstructing the roadway. My children were in the backseat of the car. I pressed the start stop button on the dash and the car "rebooted". warning lights were gone. I took the vehicle into the dealership a few days later for a scheduled repair to the steering wheel. I informed them of the incident and asked them to inspect. They ran a diagnostic and determined that they needed to replace a module in the vehicle's electrical system. Once the repair was complete we retrieved the car. Less than seven days after picking up the "repaired" vehicle my husband was backing out of our driveway and the same thing happened - only this time he was still in the driveway. Our driveway has a slight slope and the car was behaving as though it was in neutral (rolling down the drive) with no ability to change gears. Warning lights indicating electrical system failure were on the dash. He had to open his door and start to exit the vehicle while depressing the brake pedal in order to get the car to turn off. We had the vehicle towed to the dealership. They had the car for over 45 days trying to diagnose and duplicate the issue. We were told that there were no error codes and that they could not duplicate the problem. In the end we initiated a buyback request from VW and were denied with no explanation. I do not feel safe in this vehicle. It appears to have a major fault in its electrical system that is triggered by a yet to be determined set of circumstances. I frequently drive in and out of driveways on all sorts of roads and feel fortunate that this happened where it did. If this happened to me while I was backing out onto a more heavily trafficked roadway it could cause a life threatening accident.

On August 23, 2024, the car was parked at our home and turned off. It was not connected to the charger. At around 7:25pm Pacific time, I got into the driver's seat, closed the door, and depressed the brake pedal so I could put the car into Drive. While my foot was still on the brake, and the car was still in Park, the car lurched forward towards my husband, who was standing in front of the car. The car moved forward in a fast, jerking movement, less than 2 feet, before stopping on its own. My husband quickly moved to the other side of the alley way. Both console screens went black. I still never took my foot off the brake for fear that it would lurch forward again. I picked up my phone to film the screens to see if they would put up an error message or warning light. Just before I started filming the dashboard, the screen above the steering wheel came back on, but acted weird, with the gears disappearing from the right side of the screen completely around 12 second into the video. You can see in the video that I tried to put the car into gear, but as I move the gear shifter through the various gears it does nothing. My foot remained on the brake pedal the entire time up until the moment you see in the video, when I took my foot off of the brake and the car "restarted" itself, allowing me to get it into a gear again. My husband, or anyone else nearby, would have been severely injured if they had been standing closer to the vehicle when it lurched forward. I took the car to Santa Cruz Volkswagen to be inspected for this issue on 9/3/24. I provided them a detailed description and the video I took, but they were unable to duplicate it. Based on the many other issues I’ve had with this car prior, I believe a combination of faulty electronics, manufacturing defects, and buggy software may have caused this incident. (I uploaded a PDF of service records for this issue from dealer, but could not upload the video: it's 10.3mb MP4 file, which I'm happy to provide if possible.)

On occasion the car moves backward when I have it in Drive, and forward when I have it in Reverse. It commonly happens when doing a tight, 3 point turn. I noticed the issue shortly after I purchased the car in Mar '23 and first brought the car to the dealer for inspection after the 2nd time it happened in Jan '24. I've brought the car in many times for this and they cannot duplicate it or fix it (4 service records attached). There's no warning lights or error messages. I can visually see the gear shifter is in Drive, but when I put my foot on the accelerator the car moves backwards. It's the same when I visually see the gear shifter in Reverse, but the car moves forward. This has put my safety, the safety of my passengers, and the safety of people standing nearby at risk on multiple occasions. On one occasion, I was navigating a tight, multipoint u-turn, as I was trying to turn around between 2 large trees. My nephew stood outside the car waiting to get in. When I had enough clearance between the tree in back of me, and the back of my car, I put the car in Reverse to backup a few feet so that my nephew had enough space to open the passenger side door and get in. However, even though I had put the car in Reverse, it unexpectedly moved forward nearly pinning my nephew between the front of my car and the tree in front of me. I shouted at my nephew to step away from the car. I looked at the gear shifter again to ensure that I was in fact in Reverse, and then I tapped the accelerator gently to see if I could inch back away from the tree in front of me, but the car continued to move forward nearly hitting the tree. I had to put the car in Park, remove my seat belt, open the driver's side door, and step out of the car to get the car to "turn off" and "restart". When I got back in the car, and attempted to Reverse again, it worked as expected. I didn't log exact dates each time it happened, but I did first bring it to dealer for this problem on 1/4/24, with 8070 miles.

In May '23 VW Manufacturer sent a letter informing my car was subject to Recall 57J4, for door handle failure which can lead to doors opening while vehicle is moving. 7/25/2 I brought my car to Steven’s Creek VW in San Jose, CA, for several issues that needed repair, and asked them to test for Recall 57J4. They found the left rear door handled failed and needed to be replaced (see attached service record). The repair was not performed that day because the part needed to be ordered, as did several other parts. I planned to return once all parts were in; several months passed, with no parts coming in. By Jan '24 the car was having many more problems, so I brought it back to the original dealer I purchased it at: Santa Cruz Volkswagen, Santa Cruz, CA. During the course of my many repairs at Santa Cruz VW I informed them that the door handle safety recall repair was never performed (see attached 5/6/24 service record). The Service Advisor said Santa Cruz VW couldn't do the repair, because the replacement part was VIN specific and that Volkwagen Manufucturer wouldn't send the replacement part because Steven’s Creek VW dealer had already ordered the part, and had also noted in their computer system that they performed the repair - which is false. I never returned to Steven’s Creek VW after 7/25/23, and they never performed the repair for recall 57J4, even though it is incorrectly noted in their computer system as having been repaired. (Steven’s Creek VW has acknowledged that this information is incorrect.) I'm filing this complaint because I need help enforcing the requirement that the dealer perform the repair per the safety recall, on the basis that the information input into Steven’s Creek VW system is incorrect. To this date, the repair has still not been performed. Volkswagen the manufacturer needs to remedy this by supplying the Santa Cruz VW dealer with the part so that they can finally perform the repair.

The entire dashboard goes blank and then sometimes resets and other times remains blank until the car is stopped. The speedometer is out as well as all the cameras.

The infotainment system continuously goes out on a daily basis and I have to reboot it every time, the rear camera will delay or not come on at all and I have to put the car in neutral then back to reverse to get it back on. The speedometer screen goes out constantly and won’t show how fast I am driving or my battery percent. I don’t get the mileage I’m suppose to get out of a charge, it automatically breaks when driving on highways for no reason. Sometimes the screen will go white and show code. This car is highly dangerous to the public and nobody is helping me get out of it. It’s a recall with no fix available and I can’t even get a loaner or anything.

The doors still don't work properly. They do not close. It happens randomly. It is usually when I drive out of the parking spot or back out so going slow. The rear passenger door opens randomly without warning. I've taken it to three dealerships but they haven't been able to replicate it while the car is there for service so they just send me back or don't even check in the car. I first complained about this the day after I bought it but still nothing

I have an open recall on my vehicle. It is related to software defect that can affect the dashboard display that can affect the rear view camera. Currently, no remedy available. However, my main source of income comes from the ride share program. I won’t be able to earn income if my vehicle is not available. The manufacturers repeats “no remedy at this point. Need to wait.” It’s very difficult to just wait without timeframe of when it will be available for fixing it. It’s almost a month since the recall was placed. Please help in getting this resolved. Thank you

I was halfway into a parking stall. There was a cement sign post at the end of the stall and a truck facing me opposite. About six feet from the post the car accelerated and glanced off the post and hit the truck slightly. It happened very fast but I am 99% sure the car accelerated on its own. We did a search afterwards and found many reports of our model doing similar things.

Preconditions: Phone was connected to Infotainment via Wireless Android Auto and reproducing content from the phone. A/C was on fan. Driving on congested highway at around 35 MPH with stop and go segments. Incident: Answered a phone call by pressing answer on infotainment and took the handsfree phone call. Conversation had been ongoing for maybe 10 minutes. Then I noticed I was not being heard by the other party. Hung up. Party called again and the same thing happened. In a stopped segment I placed the call. Noticed same issue. Then I looked up and the center infotainment screen was black. I then pressed the power button for 10 seconds to reset the infotainment. At that point the driver information screen ( what replaces the instrument cluster) had a somewhat different color scheme. At this point I decided to turn off all ACC functions (were not in use, just on). Suddenly this screen (driver information) turned off - no indications of ACC, Speed, etc. were available. Only the basic drive mode indicators were on showing I was in drive (this part seems independent). No negative effects to the drive were noticed ( I could accelerate, stop and steer). Some minutes later the entire system rebooted and all indications were back. Some warnings about driver assistance disabled were shown on the driver information screen. I have seen some center infotainment resets in the past, but having the driver information screen (or instrument cluster) turn off like that I find extremely unnerving and dangerous. Fortunately basic drive function was unaffected and safety seemed fine.

I submitted a previous report regarding my passenger front door attempting to open while the vehicle was in motion. Yesterday the door fully opened under motion with my wife as a passenger. It sounds like the latch kept cycling until the door opened. My wife just prior to departure decided to start video recording while driving as we both believed the dealer may not be able to replicate the incidents. We have recording of this we can email. The door does attempt to open several times on some days, some days it doesn't. My vehicle according to the dealer is not a part of the affected vin's for the recall. It has not been back to the dealer for evaluation and repair yet. This has become an extremely dangerous situation as an owner or passenger.

Driver-side door opens and closes by itself while driving or when the car is stopped. Driver-side door also locks and unlocks itself while driving or when the car is stopped. Unable to unlock driver-side door from the outside of the car. Some times the driver side door will not open from the inside all the way. Before, this was just a frustrating inconvenience, but yesterday, it became a scary, safety hazard. I was stopped in the middle of the street during peak hour traffic at a green light unable to start my car because the driver-side door had opened itself, but I could not open the door all the way to close it and the car would not let me start because it thought the door was open. Even after I was finally able to open my door and tried to close it, the car still would not start. I had to try repeatedly to start the car back up before it finally started. This happened for several minutes while I had my small children in the backseat and other cars were honking around us and nearly hit us. I have told the dealership and taken the car to get serviced, but the part to fix the door is back ordered with an unknown delivery date. The dealership says that many of their 2023 ID.4 customers are facing the same door issue and they've reported their frustrations with VW headquarters. This needs to be investigated and VW should issue a formal recall.

Vehicle computer system reboots while driving. Everything on dash goes black.

After leaving a stop sign and making a right turn I heard what sounded like a clunk with an audible tone. This was followed by the interior lights turning on and a red door open symbol on the dashboard display (see attached photo). A few hundred feet later I parked my car at work and took photos of the passenger front door ajar as if attempting to unlatch while in motion. I read of a recall (campaign number 23V312) for 2021 -2022 Volkswagen ID4's for this issue. My dealer stated my vehicle is not included in the recall though it's having the same issue. I'm scheduling a service visit in soon.

Center console spontaneously shuts down while driving. After about 3 min, the system reboots, but temporarily the driver console also disappears and the speedometer cannot be seen. A warning that lane assist is not available is shown. The backup rear view cannot be used during the downtime. In this car, this happened three times over a 4 month period with about 2000 total miles driven. In a previous instance in a different ID4, braking was also impacted and additional error messages appeared temporarily.

The backup camera flickers intermittently on the system. The unit has been in for repairs 2 times for this issue, with the camera unit being replaced once. The system continues to flicker intermittently with a rough correlation to having direct sunlight on the back of the vehicle.

When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.”

Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house.

Driver car door intermittently pops open, while driving, when stopped, and when parked (not occupied). Car door locks intermittently stop working, meaning passengers cannot enter from outside, cannot open door from inside, doors do not unlock when key fob approaches. Also when this is happening, charge port shorts ie. disconnects/connects. When these issues are happening, defogger runs intermittently when parked, unless I enter car to manually turn off heating system. Turning off defogger with app does not stop defogging even when it says "off" in app. Seems tons of water is down in door... If the car is dry, if I roll the windows down then up, windows are COVERED with water. At times, front windows go down when trying to roll them up. Not safety, but internal ambient lighting system has two colors, one for dash, one for door lights. Door light color selection does not work, and doors only will show color of dash color selection.

Since I purchased the car I had had difficulty with unlocking and locking the doors intermittently but had not yet had it looked by the dealer. I had the front passenger door repaired/replaced recently, and shortly after that the doors started randomly opening. For example, the trunk opened when I walked up to it, or the front drivers side door opened (not fully but partially, so still shut) while I was at the playground with the kids (I received a notification on my VW app that the door was open after we had been parked for quite a while. This progressed to the driver side door no longer locking. I decided the car was unsafe to drive when the drivers side front door opened while the car was in drive while I was stopped at a stop sign - so it started opening while I was operating the vehicle. Again, the door didn’t fully open, but I had to open the door fully to close it. I know VW recalled this car in the summer for this very reason, it seems like their fix either didn’t work or somehow was undone when the car was repaired.

I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purchase: January 5th, 2024 Incident Details: On [XXX], I experienced a hazardous incident involving sudden acceleration when releasing the brake pedal as I was coming to a stop and pulling into a parking space. Despite the fact that the pedal was not fully released, the vehicle accelerated forward, colliding with another vehicle at an approximate speed of 40-50 MPH. Shockingly, neither the airbags deployed nor did the safety automatic braking system engage. The incident raised significant safety concerns, especially considering similar reports from other VW ID 4 owners. Actions Taken: I promptly took the vehicle to VW Marin Dealership in San Rafael, CA, where their report claimed no issues with the vehicle. However, further research on my part revealed that this issue is prevalent among VW ID 4 models from 2021 to 2023. Attached to this letter, you will find pictures of both vehicles involved in the incident for your reference. Request for Investigation: I urge the NHTSA to thoroughly investigate this safety issue with VW ID 4 models from 2021-2023. The potential risks associated with sudden acceleration pose a serious threat to the safety of vehicle occupants and others on the road. Identifying and addressing the root cause of this problem is crucial to preventing future accidents and fatalities related to this faulty vehicle behavior. Your attention to this matter is greatly appreciated, and I trust that the NHTSA will take appropriate action to ensure the safety of all motorists. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20122 miles 7/31/2023 – Infotainment screen would reboot at random. I was also receiving the 12V battery message still and the electrical system error Dropped vehicle off at AutoNation VW for the 20000-mile service. Mark Daddario said that sometimes it’s how the customer drives the EV’s that makes the errors come up but couldn’t tell me anyway I was driving it incorrectly. I left the vehicle asking them to perform the maintenance, perform the door handle recall, and replace the flat tire under my VW Care tire protection plan. I left the vehicle with them for several days while I was out of town. Upon picking up the vehicle Chris Guilkey told me everything was performed, but the system was down so they couldn’t give me any paperwork. He handed me the key and pointed to my vehicle which was returned to me with 17% charge. Shortly after leaving the dealership the vehicle performed a thud and shut down. After waiting a few minutes, it restarted again. I drove back to the dealership and Chris didn’t see any errors on the screen so told me everything should be fine.

The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from interior door like a traditional door. Huge safety issue. To make it worse, the vehicle cannot be locked from the App like Volkswagen advertised. Scam all around.

What component or system failed or malfunctioned, and is it available for inspection upon request? The driver's side door opened while I was driving the vehicle at around 25 mph How was your safety or the safety of others put at risk? The door opened by itself while the car was moving causing multiple safety issues to me the driver and others driving near me. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We have an appointment to have it inspected by the dealer tomorrow on 12/6/23 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Prior to the door opening while driving, the car door made several locking, unlocking nosies and then opened. Prior to this incident, the door would not open from the outside.

When I put drivers and passengers front window down part way and stop it and use the window control to put the window back up it goes down not up. Window has to go all the way down before it will go back up. I also have a loner ID.4 that does the same thing. I also seen the same complaint on the Volkswagen owner forum. Talk to dealer and they said they would look at it. I own a 2021 VW ID.4 and that didn’t happen in that car. I think if I push the windows control that should put window up then it should go up not down.

While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents.

Unknown the car after finishing loading it at a public charger. The entire board went out. and now the screen is frozen without having access to see the reverse camera and the radio is on

Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A few minutes after charging at an Electrify America location (JFK cell phone lot) I had to step out of the vehicle. Suddenly all sensors stopped working, I was locked out, key fob doesn't work, manual key didn't work either, truck locked out. Car would not connect to the app. I smell something burning but lightened after a few minutes. After 20 minutes of struggle, miraculously I got one door open and drove home. Speedometer stopped working on the way back and I cannot get the car to stop, ac would not turn off either on its own. I am trying to get a service appointment as soon as I can with my dealership.

Unknown - The day after purchasing the vehicle, and less than 24hrs and 50 miles on the vehicle, I attempted to start it and all the warning lights immediately went on. The vehicle subsequently locked me out and I was unable to gain entry into the vehicle. The car was towed to the dealership and has been with the dealership for 2 weeks. VW America is apparently sending engineers to look at the vehicle to determine what happened.

The car has a wireless mobile charger that makes the mobile so hot that forces the device to shut down. It was so hot that burnt my daughter’s hand

During driving my computer system shut down and restarted. Instruments went grey. This is not safe.

ID4 Pro Plus has a feature car surround area view—- this is essentially a camera system that provides multiple views while backing / driving forward that stopped functioning appropriately 19 days after purchased . VW Dealership in Greenville,SC reported software problem with update pending in May. Software Update in May did not resolve issue. Now, I’m told a hardware problem by same dealership with no part available in North America or Germany. No repair date provided. The issue is called error surround area view. Other ID4 Pro Plus are affected but this is not reported to consumer.0223

* After parking on a hill (with the car facing uphill) and putting the car in Park, as my wife was gathering her things to exit the car, the car suddenly released from Park and lurched backward, rolling into the parked car behind it. This caused a dent on the back of the ID4, fortunately no damage to the other car. And especially fortunate that no people were hurt. * We called the dealership and also opened a case with VW corporate. Both were very responsive. After a week of running tests, they returned the car to us because they couldn't reproduce the issue and didn't find any error codes through their diagnostics * While driving the car myself, I experienced the issue again in a different context -- I was pulling out of a parking lot, on a downramp waiting to enter the street. As I lifted my foot from the brake preparing to drive into the street, the car lurched backward, up the downramp. Fortunately there was no car behind me and no pedestrians walking by. We reported this to the dealership and VW. They immediately took the car in again and kept it another week. Ultimately one of the techs at the dealership did experience the issue. We have a written report from the dealership that says, "Verified customer concern. Vehicle slightly rolled back before moving forward." (report uploaded) However, neither the dealership nor VW could trace this to an "error code" or a root cause. With confirmation of the issue from the dealer, I formally asked VW to cover the costs of the repair. VW said they would not, because there was no "error code" that pointed to a manufacturing fault. I argued that if we have confirmation that the car is doing something it shouldn't be doing, the fact that VW doesn't know why doesn't mean it's not their responsibility. The car is still potentially very unsafe. * We repaired the car at our expense (invoice uploaded) but I would still like VW to take responsibility for the cost and also ensure the car is safe for us and for others

On the evening in question I stop the car in 5 ft front of my garage, which still does not have an automatic garage door opener. I press P to engage the parking brake and take it out of drive. I returned one phone call getting a voicemail and I don’t recall the exact sequence but I definitely had my seatbelt off and I reached to the passenger seat where I had left some things that I needed to take into the house, at that point, and again with neither of my feet on or near the accelerator , I noticed the car was moving and the next thing I knew it crashed through the garage door and hit another vehicle. The estimate for damages to my vehicle is about $14,000 and Volkswagen and insists from their analysis of the black box that nothing is wrong. However there are some issues that I’d like to discuss.

Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.

2023 VOLKSWAGEN ID 4. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 23V-213. THE CONSUMER WAS SOLD THIS VEHICLE AFTER THE RECALL DATE, AND IS REQUESTING TO BE REIMBURSED FOR THE COST OF THE CAR.

Volkswagen Group of America 
2200 Woodland Pointe Avenue
Herndon, VA 20171
(248) To Whom It May Concern RE: ID.4 VIN: [XXX] Unexpected acceleration The above vehicle was involved in an unwarranted accident fortunately only involving vehicles. In a parking lot at rolling speed while turning right into the parking space the vehicle charged ahead full throttle crossing a parking bumper, 8’-0” inch loose dirt, another parking pumper, and still full throttle into a Tesla Y in the opposing parking space. Many including the investigating State Trooper, the body shop working on the vehicle, and numerous internet similar accidents strongly suggested an unsafe condition vs. an unsafe action. We drive a Mazda with the tech equipment, other Tesla’s, etc. and all have the emergency braking benefit. They will not drive themselves into a wall, parked car etc. Additionally the air bags did not deploy - wife’s shoulder was bruised significantly. Understandably, my wife no longer wishes to drive the vehicle which accounts for this letter to you. We would like to return the vehicle for a full refund immediately. Would you please consider the request to return our purchase funds and sales tax. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.

The driver’s side door unlatches randomly and the door flew open on a turn.

The car spontaneously came to a stop in the middle of the road and would not start again. The displayed showed plenty of battery charge/miles of range left, meaning the issue was not a dead battery. There were several error messages, notably one indicating that the car could not be put into drive because it was still connected to a charging cable. Being that the car was in the middle of the road, the car was not connected to a charger. I was unable to put the car into neutral in order to move it to the side of the road and out from the middle of traffic because the car kept indicating that it could not move with a charging cable still attached. The safety of myself and others was put at risk because my car spontaneously stopped in the middle of the road with no warning. My safety was further put at risk because the issue prevented me from putting the car into neutral in order to move it to safety.

While stopped at a red light, the passenger door opened unprompted & by itself twice. I tried to lock the door on the driver panel, however that seemed to not work as the light did not illuminate signaling the doors locked. When I began driving, the same door opened again by itself. This is a major safety risk to have the doors open by themselves while driving.

While I was pulling into a parking space in a parking garage, the car suddenly accelerated to a high rate of speed and crashed into the wall of the parking garage. The front and side air bags deployed. The crash caused significant front end damage to the car. The passenger (my husband) was not hurt but I have bruises on my head, nose, chest, and abdomen from the steering wheel and seat belt. I was not sure that I had caused the crash, so checked the internet for any information and found that this has occurred to other drivers of this car. I have not yet gotten the read out of the car's black box. There were no warnings or messages before the crash. I am currently arranging the towing of the car.